# Page 4 | hellotax Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is hellotax the right Sales Tax solution for you? Explore 109 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/187594/Hellotax/reviews --- hellotax 4.7 (109) [View alternatives](https://www.capterra.com/p/187594/Hellotax/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of hellotax ## Showing most helpful reviews Showing 76-100 of 109 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use UY Umut Y. E-Commerce Director Apparel & Fashion Used the software for: Less than 6 months ### "German VAT Registration" November 23, 2023 5.0 We had to register German VAT number for our UK Company to sale on Amazon Germany. Our integration solution provider recommended Hellotax. In 3 months we've got our German VAT Certificate thanks to my Hellotax assistants. We just sent the documents and they did the rest for us. Pros Interest of the Hellotax team Ease of Use API Integration with Amazon Cons The process took slightly longer than I expected. Review Source Response from Hellotax December 1, 2023 Dear Umut, Thank you for your feedback regarding our German VAT Registration service. We're glad you found our team's interest and our API integration with Amazon to be beneficial. We apologize for any delay in the process and will continue to work on improving efficiency. If you have more feedback or need assistance, please don't hesitate to reach out. Thank you for choosing Hellotax. Best regards, The hellotax team VR Verified Reviewer Marketing Specialist Retail Used the software for: 6-12 months ### "Great software for VAT compliance" December 17, 2019 5.0 Excellent experience. Pros \- easy to use - automates VAT calculations - lets me know when I need a new VAT number Cons \- nothing, customer support was very helpful with every issue. Reason for choosing hellotax Easy to use, more features. Switched from [Avalara](https://www.capterra.com/p/75673/AvaTax/) To get a personalized service and care from customer service. Review Source Response from Hellotax January 8, 2020 Thank you for your kind review! We'll continue to develop our software to make VAT compliance in Europe as easy as possible for online sellers like you! SF Stefan F. CEO Retail Used the software for: 6-12 months ### "Aufpassen handeln ohne Erlaubnis" February 1, 2021 1.0 Achtung auchtung Pros Weil Hellotax steuern nicht richtig erfasst , und bei uns riesige differenzen auftraten Cons Achtung Achtung aufpassen Hallotax hat ohne unsere erlaubnis Falsche Steuerdaten an das Finanzamt übermittelt und uns damit in riesen Probleme gebracht und über 90.000€ Vorzahlungen. Hellotax eußerst sich uns gegenüber auch nicht zu ihrem Fehler, hat uns inzwischen auch gekündigt was ganz gut ist da wir nun zu Taxdoo gewechselt sind... Wir gehen jetzt rechtlich gegen hallotax vor .. ich kann jedem nur davon Abraten... Dafür stehe ich mit meinem Namen Stefan Flüs Reason for choosing hellotax alles läuft voll automatisch und ohne Fehler Review Source Response from Hellotax February 18, 2021 We are sorry you were disappointed with our service. However, we want to use this opportunity to emphasize our accountability policy. In case any penalties are caused by delays or errors in our service, we are taking full responsability for them. More details here: https://www.hellotax.com/accountability/. AG Adem G. CEO Consumer Electronics Used the software for: 2+ years ### "Difficult start but later self running system" March 15, 2022 5.0 2016 we started with Amazon's own tax system. That was a total disaster. After that we switched to another provider, where things went just as badly. Nothing worked, communication was extremely poor. After two years full of problems, we switched to HelloTax. Due to the previous problems, the change was not easy and there were many problems, but this was due to the preparatory work of the other providers. After the change was made after almost half a year, everything slowly began to find a rhythm and became a self-running system Pros Easy to use, intuitiv, very detailed, many options Cons At the beginning we had some problems with our account. The mail communication were blocked. Our mails never got where they were supposed to go. It took a long time to fix the problem Review Source Response from Hellotax March 21, 2022 Thank you for being our client for years and for recommending us! We are happy and honored to be a part of your success story and we'll continue to work on offering VAT compliance services at the highest possible standards. All the best, hellotax team JF Josh F. Dir. of Sales Consumer Goods Used the software for: Less than 6 months ### "Simple easy straightforward product and service" January 8, 2024 5.0 So far they have been a wonderful partner for out international VAT needs. Pros The team at HelloTax is extremely helpful and communicative in getting you all set up. We were up and running in just a few short weeks after providing the necessary documentation and HelloTax team took all the guess work out of it for us. Cons Communicating with a few different parties can get a bit confusing. One centralized contact is best. Review Source Response from Hellotax January 12, 2024 Dear Josh, Thanks for the positive feedback on Hellotax. We're committed to simplifying VAT management for our partners. Noted on the communication aspect – we're looking into ways to make it more seamless. Delighted to be supporting your international VAT journey. Best, The hellotax team RL Robert L. Ownwer Retail Used the software for: 2+ years ### "The Best Solution" January 11, 2022 5.0 Good people with a lot of know ledge. For me after quite a bit of research Hello Tax offer the best Amazon independent solution for managing your VAT for European FBA Pros This Software is easy to use on a regular basis, its functional and it works well. Cons The set up is quite an effort, but this is more or less inevitable with the task in hand Review Source Response from Hellotax January 18, 2022 Thank you so much for your kind review, Robert! We're very happy to read such nice feedback and we'll do our best to continue offering VAT compliance services to the highest standards. CD Charles D. Owner Retail Used the software for: 6-12 months ### "Registering for VAT in Germany" January 22, 2024 5.0 Pros Hellotax helped us and successfully obtained a German VAT account for us as an American company. Germany sure has a slow tax office, but Hellotax kept us in the loop throughout the whole process. Cons No issues with Hellotax, however the German tax office took around 10 months to process our application. Review Source Response from Hellotax February 2, 2024 Dear Charles, Thank you for your review. We're pleased to have successfully assisted you in obtaining a German VAT account. We understand the challenges posed by slow processes and are glad to hear that our consistent updates were helpful. Your satisfaction is our priority, and we're here to support you in any way we can. Best regards, The hellotax team AA Andreas A. Director Retail Used the software for: Less than 6 months ### "Great service" May 17, 2023 5.0 Pros Very happy with the service provided by \[sensitive content hidden\]. We all resolved a problem with the German tax registration and their communication and help was excellent. Cons Would have liked more detailed help manuals and examples Review Source Response from Hellotax October 27, 2023 Dear Andreas, We are pleased to hear that you are happy with our service and found our communication and help excellent, especially in resolving issues with German tax registration. Your feedback about desiring more detailed help manuals and examples is noted and appreciated. We are continually striving to improve our services, and your input will certainly help us in that regard. Best regards, The hellotax team ED Evin D. Director, CFO Publishing Used the software for: 1-2 years ### "Good Support in a Niche Industry" December 8, 2023 4.0 We are a small startup working in a niche industry that nonetheless fulfills our product globally. Hellotax have been very responsive and adaptive, understanding our situation and our needs and working with us to make sure we're meeting all our tax obligations. Pros Very responsive and friendly support staff. Cons The UI isn't the most intuitive, but all the necessary features are there, at least. Review Source Response from Hellotax January 12, 2024 Dear Evin, Thanks for your feedback on Hellotax. We're glad to know our support has been helpful for your startup's unique needs. Your comments about our UI are noted, and we're on it to make improvements. It's great to hear we're effectively assisting you with your tax obligations. If there's anything else you need, feel free to reach out. Best, The hellotax team MC Mustafa C. E-commerce Consultant Consumer Services Used the software for: Less than 6 months ### "Great Effort and Experience" January 9, 2023 5.0 Pros Really dedicated and experienced team. They are very fast. Cons Nothing is bad about working with HelloTax. Review Source Response from Hellotax October 27, 2023 Dear Mustafa, We're thrilled to hear you've had a great experience with our team and appreciate your compliment on our speed and expertise. Your satisfaction is of the utmost importance to us, and it's rewarding to know that we have met your expectations. Thank you for taking the time to share your positive feedback. Best regards, The hellotax team KW Kornel W. CEO Wholesale Used the software for: Less than 6 months ### "The Best Value for Money on the market!" February 20, 2022 5.0 Very good customer service, always someone willing to help. No questions were left unanswered. Easy and transparent software allows you to do things much faster than most of similar software and companies on the market and especially the value vs price is the best on the market! Pros Easy to use, Great customer service, Great price! Cons I didn't find anything wrong and I hope that I won’t. Switched from [Avalara](https://www.capterra.com/p/75673/AvaTax/) Less complexity and better price Review Source Response from Hellotax March 1, 2022 Thank you, Kornel, we indeed are on a mission to provide the best value on the market and appreciate a lot reading your kind words! All the best, hellotax team VK Viktor K. CEO Retail Used the software for: 2+ years ### "Empfehlenswert" March 1, 2022 5.0 Fast support, good answers, good overview of the homepage Pros Fast support, good answers, good overview of the homepage Cons Everything was super! I can recommend the software Review Source Response from Hellotax March 16, 2022 Hi Viktor, Thank you very much for your review! We appreciate it and we'll do our best to keep the high standards of service further on! Best regards, hellotax team TB Tomas B. CEO Retail Used the software for: 1-2 years ### "Using 1.5years - Great service " December 8, 2021 5.0 In beginning, I was very worried about service and possible issues, but they have great customer service, the team is very supportive, and quickly reply to the question. Very happy with the service so far. Pros It is really easy to use, the system automatically counts how much VAT I need to pay to DE, FR, or another country. I was not expecting that it will be so easy. Cons Well, price, from my point of view prices could be twice lower. and could be more possibilities to import 3rd parties systems Alternatives considered [Avalara](https://www.capterra.com/p/75673/AvaTax/) Reason for choosing hellotax Overall review was a bit better. Review Source Response from Hellotax December 13, 2021 Thank you very much for your kind words, we are happy to read you're satisfied with our service and we'll do our best to keep it up! VR Verified Reviewer Program Manager Information Technology and Services Used the software for: 6-12 months ### "Easy to use" February 14, 2020 5.0 Easy to use, it allows me to process rapidly everything and save time for other procedures from my daily tasks Pros Easy to use, it was very easy to understand how it works Cons Nothing, I didn't find something I don't like until now Review Source Response from Hellotax August 18, 2021 Thank you for your kind review, keeping things as simple as possible for our users in indeed a high priority for our development team. IT ISMAIL T. Owner Textiles Used the software for: Less than 6 months ### "Very good " January 12, 2024 5.0 It is very good experience, thanks a lot Pros Customer service is very good thanks a lot Cons Not being able to communicate directly with the customer representative by phone Review Source Response from Hellotax January 19, 2024 Dear Ismail, Thank you for taking the time to share your experience and for your kind words about our customer service. We're thrilled to know that you've had a very good experience with us. We also appreciate your feedback regarding direct phone communication. We understand the importance of easy and accessible communication, and we're continually working on improving our customer service channels to better meet your needs. Thank you again for your review, and we look forward to continuing to provide you with excellent service. Best regards, The hellotax team FV Felix V. Founder Consumer Goods Used the software for: 2+ years ### "Can highly recommend this service!" February 23, 2022 5.0 Pros Fast customer support, very transparent due to their app and reliable communicators with tax authorities in case any issues come up. Cons Had no major problems with their app at all. Review Source Response from Hellotax March 1, 2022 Hi Felix, Thank you for your kind words and for being our client. All the best, hellotax team MK Michael K. Owner Wholesale Used the software for: 2+ years ### "Helltotax für den europäischen Steuerdschungel" February 17, 2022 5.0 Bin seit 5 Jahren Kunde und die Abgabe der Steuererklärung funktioniert. Kundenservice ist schnell und zuverlässig. Pros Einfach zu Nutzen. Schnittstelle zu Amazon und Excel File Upload für alle anderen Verkäufe. Steuererklärung übersichtlich gestaltet in Bezug auf die Erklärung und die getätigten Steuerzahlungen. Cons Optimierungsmöglichkeiten sehe ich in der Dokumentation. Da diese aber aktuell umgestellt wurde ist dies eine Momentaufnahme. Review Source Response from Hellotax June 30, 2022 Hello Michael, Thank you very much for using our software and taking time to leave your feedback. We appreciate it a lot! Best regards, hellotax VR Verified Reviewer Business Development Executive International Trade and Development Used the software for: 1-2 years ### "Serkan" February 16, 2022 5.0 Pros It is easy to use. Features are great to manage the process. Cons The integration with your software can be easier. Review Source Response from Hellotax March 16, 2022 Hello, Thank you for your kind words! We are currently working on making more integration available and improve further our clients' experience. Best regards, hellotax team CF Carola F. Assistenz der Geschäftsführung Publishing Used the software for: 6-12 months ### "Workflow" March 1, 2022 4.0 Pros The overwiev of the monthly invoices is easy to check Cons The filter option is not freeze when you choose the lands Alternatives considered [Taxdoo](https://www.capterra.com/p/246136/Taxdoo/) Review Source Response from Hellotax March 3, 2022 Thank you for taking the time to review our software. We appreciate your feedback and we'll continue working on improving your experience with us! JK Jürgen K. Business Owner Wholesale Used the software for: 2+ years ### "Good customer service" March 9, 2022 4.0 Pros Good dashboard - easy to use. Once established it is easy to deal with it and now with OSS they only have to do the tax reportings for PL and CZ. Nothing to do from my side anymore. Cons Some excel sheets were not compatible with my 2019 excel version but customer service helped quickly Review Source Response from Hellotax March 16, 2022 Dear Jurgen, Happy to read you like our software and appreciate the automation possibilities it provides! All the best, hellotax team FS Francesco S. CEO Marketing and Advertising Used the software for: 2+ years ### "Really good service" June 27, 2022 5.0 Pros The service is really professional, the software gives us a lot of important information and the customer service is really good Cons Sometimes is a bit difficult to upload data on it, but it seems they have start to solve the issue Review Source Response from Hellotax June 30, 2022 Dear Francesco, Thank you very much for your positive feedback and for taking time to leave us this review. We appreciate it and will definitely use it to improve our service. Best regards, hellotax ST Stefan T. CEO Wholesale Used the software for: 1-2 years ### "Helped to handle my Amazon/PAN sales" February 25, 2022 5.0 I had hellotax handling my VAT reports for PL, FR and CZ and only stopped, because tax issues and other things made me leave the amazon warehouses in CZ, PL and FR. Support was always reliable and they did the best they can to handly my issues. Pros Easy processing and a well structiured overwiew. Also support was very supportive Cons Sometimes a quicker note on certain communication especially from the Polish tax department, which is not easy to handle Review Source Response from Hellotax March 1, 2022 Hi Stefan, Thank you for your kind words! We are proud and happy to receive your recommendation and are looking forward to continue our partnership! Best regards, hellotax team PA Philipp A. CEO Furniture Used the software for: 2+ years ### "Everything fine!" May 24, 2022 5.0 Pros Thanks for your service. I needed a tax consultant for UK, PL, CZ and AT. Cons Sometimes the answers needed a little longer. Review Source Response from Hellotax July 14, 2022 Dear Philipp, Thank you for taking your time and leaving us a review. We are happy to hear, that you are overall satisfied with our service and we will review our replying times in order to provide our customers the best possible service. Thanks for bringing this to attention. Best, your hellotax VD Valentin D. Company Director Retail Used the software for: Less than 6 months ### "Great for your business" May 17, 2023 5.0 Pros It has been a pleasure to work with \[sensitive content hidden\]. The process was very easy and straight forward, Highly recommend this company for your business needs. Cons Nothing was too much for them to do . Great Review Source Response from Hellotax October 27, 2023 Dear Valentin, We're delighted to hear you've had a pleasurable and straightforward experience working with us. Your high recommendation reinforces our commitment to serving your business needs effectively. Best regards, The hellotax team TP Tambet P. director Wholesale Used the software for: 6-12 months ### "Awsome for e-commerce" February 14, 2022 5.0 Great App overall, simple to use and really saves me time and headache when it comes to usually taxes and accounting. Pros Simple to use, saves a lot of time since the process is very automated, very small amount of work that needs to be done manually Cons There was nothing that I would like to improve at this time, all that I need for my work has been thought of by Hellotax Review Source Response from Hellotax March 16, 2022 Dear Tambet, Thank you for your review! We're happy to read you appreciate our automation opportunities and the overall client experience! 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