# Electric AI Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Electric AI the right IT Management solution for you? Explore 23 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/187542/Electric-AI/reviews

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Electric AI

3.7 (23)

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Last updated March 13th, 2026

# Reviews of Electric AI

Ease of use

4.2

Customer Service

3.6

## Pros and Cons in Reviews

KF

Keely F

EngineerCivil Engineering, 11 - 50 employeesUsed the software for: 6-12 months.

“Electric AI exceeded my expectations. Once we got past the initial learning curve, it became an essential part of our daily operations.“

June 14, 2025

FP

Fernando P

AdministrativeComputer Software, 11 - 50 employeesUsed the software for: 1-2 years.

“It's a bit clunky at times.“

September 1, 2024

KF

Keely F

EngineerCivil Engineering, 11 - 50 employeesUsed the software for: 6-12 months.

“Their customer support is also top-notch—responsive and knowledgeable.“

June 14, 2025

Sayma B

It TechnicianPrimary/Secondary Education, 11 - 50 employeesUsed the software for: Less than 6 months.

“Focusing on security is a pretty unique selling point.“

October 1, 2024

Geno C

CEOConstruction, 11 - 50 employeesUsed the software for: 1-2 years.

“Investment in Customer Success Team: The existence of a customer success team showed an initial commitment to client satisfaction and experience.“

August 25, 2023

## Showing most helpful reviews

Showing 1-23 of 23 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Sayma B.  
It Technician  
Primary/Secondary Education  
Used the software for: Less than 6 months

### "Great asset management tool."

October 1, 2024

4.0

For what it is, it's a nice add on to have. The asset management system is very easy to use.

Pros

Focusing on security is a pretty unique selling point. It has a good plan system and also uses Ai which reduces planning time.

Cons

It doesn't have many functions besides asset and employee/ user management.

Review Source

KF

Keely F.  
Engineer  
Civil Engineering  
Used the software for: 6-12 months

### "Impressive AI Automation with Fast Result"

June 14, 2025

5.0

Electric AI exceeded my expectations. Once we got past the initial learning curve, it became an essential part of our daily operations. I’d recommend it to anyone looking to streamline and scale their business using intelligent automation.

Pros

Electric AI has significantly improved the speed and accuracy of our workflow. The automation tools are intuitive and have saved us countless hours on repetitive tasks. I was especially impressed with how quickly the platform adapts to different inputs and provides smart recommendations. Their customer support is also top-notch—responsive and knowledgeable.

Cons

While powerful, it took some time to fully understand and customize the features to fit our specific needs. The initial onboarding could benefit from a more hands-on walkthrough or tutorials.

Review Source

AG

Ajay G.  
IT helpdesk  
Computer Software  
Used the software for: 1-2 years

### "Good for IT and employee onboarding/offboarding, not so good for security"

August 21, 2025

3.0

I have had mixed experience while dealing with devices, getting them unlocked when a user sends them back without properly cleaning them. In one case we lost the MDM account they were using and had to go to apple with receipts to get things fixed.

Pros

It is a good tool for employee onboarding and offboarding. It helps ships laptops, get them back and set up accounts.

Cons

They are bundling a lot of different tools, which makes it harder to have a unified platform. They use a different tool for MDM, another one for EDR and our team now has to deal with many tools or ask them for help.

Review Source

CM

Celeste M.  
Head of Partnerships  
Alternative Medicine  
Used the software for: 6-12 months

### "It’s Electric! The IT Savior"

April 9, 2025

5.0

Pros

Super easy way to fulfill all of your HR needs

Cons

From onboarding to activation, Electric simplifies IT

Review Source

MP

Mrunmayee P.  
self employed  
Retail  
Used the software for: 6-12 months

### "Fast IT Support on Demand"

December 20, 2024

4.0

Electric AI is a reliable solution for managing IT needs with minimal disruption."

Pros

Whenever our team had device issues, Electric AI resolved them quickly, saving us from downtime during busy periods.

Cons

Adding advanced customizations required assistance, but support was very responsive.

Review Source

Dhananjay S.  
Resarcher  
Electrical/Electronic Manufacturing  
Used the software for: 1-2 years

### ""Transforming the Energy Sector with the Power of Artificial Intelligence: Introducing Electric AI""

March 2, 2023

4.0

Electric AI is a cutting-edge software that utilizes advanced machine learning methods to enhance the efficiency of the energy industry by optimizing energy usage. Its capabilities have the potential to lower energy expenses, increase reliability, and support sustainable practices, while also providing valuable real-time insights and recommendations to aid informed decision-making. All in all, Electric AI shows great potential to revolutionize the energy industry through the power of artificial intelligence.

Pros

The main goal of Electric AI is to enhance the efficiency of the energy industry by utilizing cutting-edge machine learning techniques. By analyzing data and making predictions, this software has the potential to lower energy costs, increase reliability, and promote sustainability. Furthermore, it provides valuable real-time insights and recommendations, allowing companies to make informed decisions based on accurate and up-to-date information.

Cons

It is important to recognize that Electric AI, like any software, may have constraints, including issues related to the quality of data, challenges in implementing the software, or potential biases in its predictions. These constraints must be taken into account and addressed appropriately to ensure that Electric AI can fulfill its intended objectives successfully.

Review Source

VR

Verified Reviewer  
CEO  
Construction  
Used the software for: 1-2 years

### "Business is struggling: Layoffs and Leadership effecting customer experience."

August 25, 2023

3.0

Our journey with Electric AI was fraught with challenges. An initially promised dedicated account manager was overshadowed by company changes, impacting our onboarding.Service quality wavered, especially with our Microsoft and Meraki license deployments. A Meraki licensing error halted our operations for two hours. Electric AI couldn't help, leaving us to solve the problem alone.Communicating concerns to their executives yielded unsatisfactory responses. Issues included license over-purchasing, incorrect assignments, and missing security software deployments.Considering Electric AI's premium rates, the value for our investment was questionable. While they have potential as a leading IT provider, our experience prompts caution for potential clients. If Electric AI addresses these issues and prioritizes customer experience, they could reclaim their status as a top managed IT provider.

Pros

Initial Promises: The company began with the assurance of a dedicated account manager, indicating a willingness to provide personalized service.Potential for Growth: Their internal restructuring suggests that they are aware of issues and are attempting to pivot or grow, which might indicate a forward-thinking approach.Investment in Customer Success Team: The existence of a customer success team showed an initial commitment to client satisfaction and experience.

Cons

Unfulfilled Commitments: Despite the promise of a dedicated account manager, the experience didn't align with initial assurances.Impact of Internal Changes on Customers: The major layoff and other internal challenges directly impacted the onboarding process, indicating a lack of contingency planning.Lack of Responsiveness: Despite reaching out to the highest levels of customer service, concerns weren't adequately addressed, which can be a red flag for future support interactions.Trust Issues: The initial setbacks created a foundation of mistrust, which can be challenging to overcome in a business relationship.Prolonged Resolution: Even after expressing concerns, the expected resolution time was significantly longer than anticipated.

Reason for choosing Electric AI

When I initially signed up with Electric AI, I was under the impression that I was investing in a top-tier service. Their rates were among the highest in the industry, and after speaking with several current users, I felt confident that the premium price would correspond with premium service.However, my experience turned out to be significantly different from what I anticipated:Staff Layoffs: Soon after I began my onboarding process, Electric AI underwent major staff layoffs. This internal change directly impacted the quality of service and attention I received. While I understand that companies undergo restructuring, the ripple effect on customers, especially without adequate communication or contingency plans, was deeply unsettling.Leadership Concerns: Beyond the staff changes, there were evident leadership challenges that further exacerbated the situation. Whether it was a lack of clear communication, delay in addressing pressing issues, or an overall disjointed approach, the leadership's handling of these transitions was far from ideal.In hindsight, while the company might have been a top choice in the past, the changes they've undergone over the last year have taken a toll on their service quality. I genuinely hope Electric AI can turn things around, but for potential customers reading this review, I recommend proceeding with caution and considering the current climate of the company before making a decision.

Review Source

VR

Verified Reviewer  
SRE Lead  
Computer Software  
Used the software for: 1-2 years

### "Great marketing, good ideas, poor execution"

June 2, 2021

1.0

I like the concept. I think COVID caused Electric to scale hard, and they scaled in very incorrect ways. Instead of relying on technology, everything is click script done by a human. I don't know how our agents wound up deviating from said scripts so often, but this is ultimately the issue with humans - they make mistakes. My CS rep was awesome, he could not have been more understanding and dedicated to making the partnership work, and I felt awful constantly having to raise QA issues with him. The product team seems to have the right ideas. One specific product person I spoke with was very understanding of how the issues we were facing seemed to manifest, and we appeared in agreement on how technology and automation was the key to the success of the product. I appreciated her willingness to sit down and chat about the health of the partnership. Unfortunately, I cannot recommend Electric in this current form. Without key investments in automating against well documented and established SaaS APIs, there is too much human involvement. Almost every task requires one of your employees to double check their work. I'd be very curious to see how the product functions in 12-24 months once they get through some more of their roadmap.

Pros

I love the accessibility of the Slack-based helpdesk. Feels more conversational, more organic, less clinical than typical email based IT. My customer success manager was committed, insightful, and a great asset.

Cons

Quality of service was the #1 issue on a consistent basis. Tickets of the same exact nature would be handled in different ways depending on the agent or the day of the week. Administrative access was granted to users despite explicit instruction to never do that on multiple occasions, despite numerous reiterations of process. It would take hours and constant prompting to get updates to tickets or to close any kind of loop. Many promises made during the sales process wound up being completely untrue, such as DIY JAMF/MDM policies, and being given the JAMF/MDM config/instance when the contract expires. Onboardings were executed on time but with regular mistakes, such as missing group memberships or typos or putting their new work email in as a personal secondary email. Paid projects executed through the project management team were executed poorly, such as not taking backups before large-scale email migrations that wound up having issues with no backups to rely on. In the waning days of our contract, onboarding requests were marked as completed despite having absolutely no progress made. Even now after having cancelled our contract, they continue to try and bill our card for a contract extension that was cancelled, even after direct outreach to have them stop.

Review Source

SM

Stuart M.  
President  
Marketing and Advertising  
Used the software for: 2+ years

### "Run Don't Walk to Find Another IT MSP"

May 11, 2023

1.0

Terrible.

Pros

Nothing. This was one of the singular worst service experiences we have had as a business in almost 20 years.

Cons

The fact that they were unable to deliver the service we contracted for. Only a small portion of machines were being managed correctly with their MDM. Their system for managing hardware, Turbine, is a disaster, and their help desk was more or less useless, resulting in my staff managing their IT issues. A total failure.

Reason for choosing Electric AI

We believe the it of IT as a managed service was a good one and still is. Electric is just an awful provider.

Review Source

VR

Verified Reviewer  
Business Analyst  
Internet  
Used the software for: 1-2 years

### "Really good and professional ITservice "

March 25, 2021

4.0

Pros

In most cases, responses are fast and helpful.

Cons

Sometimes the response time is too long.

Review Source

PL

Pedro L.  
It  
Consumer Electronics  
Used the software for: Less than 6 months

### "Electric AI helps me keep my workflow organized and efficient."

September 26, 2024

4.0

Pros

The software's intuitive interface makes it easy to manage tasks and deadlines.

Cons

I wish there were more customization options for organizing projects and tasks.

Review Source

FP

Fernando P.  
Administrative  
Computer Software  
Used the software for: 1-2 years

### "Electric AI helps me keep all my tasks and projects organized in one place, making it easy to stay on top of things."

September 1, 2024

4.0

Pros

The AI-powered task prioritization feature is a game-changer for me! It helps me focus on what matters most.

Cons

I wish the mobile app had more functionality and a smoother user experience. It's a bit clunky at times.

Review Source

AZ

Ana Z.  
It Administrative  
Consumer Electronics  
Used the software for: 6-12 months

### "{"comment"=>"Electric AI helps me stay organized and efficient with my daily tasks. It's a game changer!"}"

August 29, 2024

4.0

Pros

{"comment"=>"The software's intuitive interface makes it easy to manage tasks and collaborate with team members. The AI-powered suggestions are incredibly helpful."}

Cons

{"comment"=>"However, the mobile app needs improvement in terms of functionality and speed. It would be great to see more integrations with other tools."}

Review Source

AN

Austin N.  
Director of Operations  
Marketing and Advertising  
Used the software for: 2+ years

### "Excellent service, incredible value"

March 25, 2020

5.0

They are incredibly customer focused. Our reps are very attentive and see to any questions we have or additional needs we bring to them very quickly and efficiently. For a company that runs on AI, they bring a very personal touch to the experience.

Pros

Electric AI has been an incredible partner in bringing our entire IT environment up to the standards needed as our company has scaled. They have taken so much work from the Operations team in the "Help Desk" area and been vital in sourcing solutions to manage our work more securely and efficiently than we could have on our own. The value they bring for the price is massive, especially when you consider what the cost of bringing IT management in house with a salaried employee.

Cons

There are some finder details of onboarding that we still need to finesse manually, but Electric is constantly improving their portal for technology resourcing and this issue has consistently diminished over our time with them.

Reason for choosing Electric AI

We chose them because of their incredible value (they blew everyone else out of the water,) and because they integrated with Slack, which is already the hub of communication in our business.

Review Source

KL

Karen L.  
Operations Manager  
Professional Training & Coaching  
Used the software for: 1-2 years

### "Electric is an invaluable resource for my company"

March 24, 2020

5.0

My overall experience with Electric has been fantastic! Admittedly, it was rocky at the beginning but I believe that's merely from not clearly knowing each organization's expectations. But once that was rectified, it's been an amazing experience ever since. I've experienced nothing but the highest level of customer service for the most part and truly depend on Electric for our IT needs.

Pros

The ease of accessibility, their quick response time, and the customer service. And Quality Assurance Analyst Dyran White has been an absolute godsend for us!

Cons

I've had mostly positive encounters, however, one of my more recent interactions was negative in that I was clearly dealing with someone from another country and the language barrier made it quite difficult to communicate efficiently and effectively with them. I had to repeat myself and it was quite time-consuming having to repeatedly explain my needs.

Reason for choosing Electric AI

N/A

Review Source

PK

Paritosh K.  
CEO  
Financial Services  
Used the software for: I used a free trial

### "A scam - stay away"

June 1, 2023

1.0

A scam, they are wrongfully choosing clients and basically fooling them.

Pros

None - it's not a great product or a company, something ie wrong here.,

Cons

Electric had a promo. Electric promised to send a Yeti if you meet for a lead gen meeting. I met with someone, he was rude, yawned on the call, and I never got a Yeti. Electric :/

Review Source

DD

Danielle D.  
Office Manager  
Wholesale  
Used the software for: 2+ years

### "Very Helpful IT Resource!"

March 26, 2020

4.0

My overall daily interactions are typically very good! They are prompt, helpful, and I appreciate all their efforts.

Pros

I have worked with Electric for almost 3 years! We have had our ups and downs but overall I am happy with their performance! Each tech that I speak with is knowledgeable and friendly. They are responsive and troubleshoot an issue from beginning to end. I appreciate the constant communication through Slack.

Cons

Although they are responsive, sometimes it does take some time to arrive at a solution (this happens rarely).

Review Source

JM

Jean M.  
Finance Manager  
Marketing and Advertising  
Used the software for: 1-2 years

### "IT Service"

March 26, 2020

5.0

Because I have a monthly check-in with our account rep, we plan ahead and issues get resolved quickly and easily. While they make great use of automation, having a human contact makes a huge difference.

Pros

They allowed us to untether from being in an office to running a distributed workforce and know that all employees have access to reliable tech support. I can set up company-wide policies and report to/approval chains easily. And, I have a real person for an account manager

Cons

Because they are always evolving and working to make the product better, sometime new products are rolled out before they are fully debugged.

Reason for choosing Electric AI

Electric provided the services I knew I was looking for, as well as keeping an eye to what was coming next.

Review Source

TP

Tom P.  
COO  
Marketing and Advertising  
Used the software for: 1-2 years

### "Effective (and Cost Effective) IT Support"

March 25, 2020

5.0

It's like having a world-class technology team at your beck and call, but affordable.

Pros

Electric provides our company with remote tech support via Slack and MDM software, giving us quick-response answers and solutions to our IT needs. The service is equal to our better than our previous local solutions, but for a fraction of the monthly cost.

Cons

I haven't encountered anything that we're not liked, so far.

Reason for choosing Electric AI

Initially, it was a combination of cost savings and confidence. Now, we're just happy to have them on our team.

Review Source

CB

Charles B.  
Sr. Accg. & Ops. Mgr.  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Finally. An end to fractional IT woes!"

February 20, 2020

4.0

Electric pretty much solved our IT woes. Huge improvement in quality AND cost.

Pros

Electric has vastly improved IT service delivery and response time while cutting our cost by 40%. Fractional IT is not around when you need them and in the office when unneeded but Electric is always there to respond. We pursued SOC certification and Electric was integral to implementing requirements, rolling out new services, and documenting everything.

Cons

Does not assist with phone systems. Printer support can be spotty from offsite. There was a bit of short staffing on their special projects team for a while but they seem to be fixing that and it hasn't been a big issue.

Review Source

Response from Electric

February 21, 2020

Thank you for your review, Charles!

aC

amanda C.  
people operations manager  
Human Resources  
Used the software for: 6-12 months

### "Mostly frustrating to work with"

February 21, 2023

2.0

Pros

It is easy to get someone onboarded. You configure the settings once and it's super easy from there. It's also nice that they have a remote inventory.

Cons

The level of their basic customer support is sub par. There are some talented engineers but you rarely deal with them. Electric caused us many headaches because of carelessness.

Review Source

MR

Michael R.  
Controller  
Internet  
Used the software for: 1-2 years

### "Electric AI Review"

March 26, 2020

4.0

Pros

really easy to use. mostly communicate through Slack. saved us having an internal IT FTE

Cons

the response team can be long. usually it isn't but sometimes it takes more than a few min for them to respond.

Review Source

MO

Mindy O.  
Director of Operations  
Defense & Space  
Used the software for: Less than 6 months

### "Review"

January 31, 2023

5.0

Pros

Easy to use. I like the real-time support.

Cons

Sometimes I can just google the issue and get the problem resolved in the time i'm waiting for the helpdesk to respond

Review Source

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