# Electric AI Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Electric AI Software - reviews, pricing plans, popular comparisons to other IT Management products and more. Source: https://www.capterra.com/p/187542/Electric-AI --- # Electric AI Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Electric AI ## What is Electric AI? Electric makes it easy for SMBs to manage their IT. Providing real-time AI-powered IT support through our IT assistant, called Gigawatt. Electric has nearly 50,000 users and 1000 businesses. With Electric small and medium-sized companies save thousands annually on IT costs. Electric IT management software helps centralize IT management in one place and keeps compliance and security up-to-date across devices, apps, and networks, whether you're on-site or remote. Try Electric's IT management platform for free today! ## What is Electric AI used for? [IT Management](https://www.capterra.com/it-management-software/)[Remote Monitoring and Management](https://www.capterra.com/remote-monitoring-and-management-software/)[IT Service](https://www.capterra.com/it-service-software/) Top alternative Featured Overall rating Based on 23 user reviews Reviews sentiment Positive 74% Neutral 9% Negative 17% Starting price $25 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Electric AI?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.electric.ai&name=Electric AI) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Electric AI 3.7 (23) VS. [4.1 (195)](https://www.capterra.com/p/13803/N-central/reviews/) Starting Price $25 Per User, Per Month Starting Price $1.75 Other Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (23) Ease Of Use 3.9 (195) Value For Money 3.6 (21) Value For Money 3.9 (183) Customer Service 3.6 (21) Customer Service 3.9 (185) ## Electric AI alternatives [4.3 (194)](https://www.capterra.com/p/163344/N-sight/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.5 (446)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.7 (282)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (65)](https://www.capterra.com/p/235300/SuperOpsai/#reviews) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/187542/Electric-AI/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Ticket Management 3.1 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Remote Access/Control 3.0 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Patch Management 2.8 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Install software updates and bug fixes remotely Alerts/Notifications 4.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Incident Management 3.5 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Manage and track all disruptions and incidents Real-Time Monitoring 2.5 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Active monitoring of systems, applications, or networks Electric AI 90 features Define levels of authorization for access to specific files or systems Track and report on everything that happens within the system or network Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Tools for the systematic analysis of various types of data or statistics Track, manage and store the applications of potential future members, customers or candidates Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws The system can automatically recognize a user and/or device Create backups and provide methods to recover deleted/lost data Create, manage, and send invoices or bills to customers Track and manage adherence to policies for any service, product, process, or supplier Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Add customized logos and colors to align with company branding Assembly of graphs and charts for visualizing and tracking statistics/metrics Ability to handle large datasets Manage the processes involved when making the application ready for use Maintenance and upkeep of physical and/or virtual devices Access client's system information, including hardware and software configuration, to perform diagnostics Store, manage, and track all electronic documents in a centralized location Digital forms that are shared and accessed online Digitally sign online documents Create and share a new employee handbook with helpful information Track status, assign actions, and control access to systems for devices within the organization Public or private sharing of digital files such as documents, audio/video, images, and more Monitor and control network/web traffic based on predetermined rules, protecting against unauthorized access and threats Intended to be used by managed service providers Managing service requests, incidents, IT issues & support with a ticketing system Automates core HR functions such as talent management, employee evaluation and learning management Manage and track all disruptions and incidents Identify and alert about security breaches by third parties Track and manage inventory levels to maintain proper supply Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Identify and respond to unexpected problems or failures (ie. "negative events") Managing inventories and tracking changes to hardware and software configurations Monitor the movement of one or more IT assets throughout the organization Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more Create, share, and manage the distribution of job descriptions/duties Ensures that only certain features of the devices are accessible and the rest are hidden/unavailable for usability/security reasons Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Identify the physical location of an individual, asset, device, etc. Schedule predetermined or ad hoc maintenance services and labor requests Access software remotely via mobile devices Creating, updating, monitoring accuracy, and ensuring brand consistency for all materials distributed to mobile devices. Observe and track the demand, usage, progress or quality of a system, product, or user Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Tracks and makes accessible data on the health of servers and other network components. Prevent and monitor unauthorized access, misuse, modification, or denial of a computer network and network-accessible resources Create orientation programs for new employees or students Install software updates and bug fixes remotely Create, manage, and track policies and procedures within an organization Plan and coordinate all the resources, costs and time needed to execute assignments Estimate or forecast of a future scenario based on the study of present trends Receive notification of issues as soon as they occur Analyze and gain insights into data in real-time Engage in direct, instant messaging with customers, users, etc. Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Identify and orchestrate execution of actions needed to restore systems to optimal conditions Access work applications remotely, for when working away from the office and/or traveling Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Plan availability and assign specific time slots for tasks and resources Digitally share screen view with others Systematic evaluation of the security of a company's overall security system and situation Manage and control the security aspects of an organization's digital assets, resources, and operations Online portal through which end users can access the system, manage tasks, or obtain information Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Database containing accurate and up-to-date information on all operational services Set and monitor service level agreements to ensure timely response and resolution Record active support and chat sessions for auditing and training Transfer a support session to another team member Allow users to access multiple services after entering their login credentials once Allows businesses to manage the software installed on their devices. Gauge satisfaction and receive information for improvement and success Create a schedule when files and folders are synchronized Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Identifying, analyzing, and mitigating security issues and taking appropriate action to protect systems and data from potential harm Track, manage, or resolve user requests and IT incidents/issues Track employee/learner's progression through training programs Take actions to troubleshoot issues for networks, devices, etc. Manage computers located anywhere without the remote customer present at the other end Track the availability time for a designated network or website over a given period of time Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Extend virtual private network over public networks to enable protected information exchange Discover patch statuses and vulnerabilities Control and manage access to wireless networks Take actions to resolve performance issues for devices wirelessly Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 3.7 (23) 3.7 Based on 23 reviews ## Pricing Value for money 3.6 (21) Free Version [View pricing plan details](https://www.capterra.com/p/187542/Electric-AI/pricing/) IT Hub $25.00 Per User,Per Month It includes: - Personalized IT Plan - Security through Mobile Device Management - HR System Integration - Device insights, visibility, and management - Hardware procurement - Application management - Gigawatt – AI-Powered IT Assistant Value for money 3.6 (21) 3.6 Based on 21 reviews ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Basecamp](https://www.capterra.com/p/56808/Basecamp/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Canva](https://www.capterra.com/p/168956/Canva/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.6 (21) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.6 (21) 3.6 Based on 21 reviews ## User reviews Overall rating 3.7 Based on 23 reviews Filter by rating 5(7) 4(10) 3(2) 2(1) 1(3) Mentioned topic Sorted by most recent AG Ajay G. IT helpdesk Computer Software ### "Good for IT and employee onboarding/offboarding, not so good for security" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 4/10 August 21, 2025 I have had mixed experience while dealing with devices, getting them unlocked when a user sends them back without properly cleaning them. In one case we lost the MDM account they were using and had to go to apple with receipts to get things fixed. Pros It is a good tool for employee onboarding and offboarding. It helps ships laptops, get them back and set up accounts. Cons They are bundling a lot of different tools, which makes it harder to have a unified platform. They use a different tool for MDM, another one for EDR and our team now has to deal with many tools or ask them for help. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KF Keely F. Engineer Civil Engineering ### "Impressive AI Automation with Fast Result" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 14, 2025 Electric AI exceeded my expectations. Once we got past the initial learning curve, it became an essential part of our daily operations. I’d recommend it to anyone looking to streamline and scale their business using intelligent automation. Pros Electric AI has significantly improved the speed and accuracy of our workflow. The automation tools are intuitive and have saved us countless hours on repetitive tasks. I was especially impressed with how quickly the platform adapts to different inputs and provides smart recommendations. Their customer support is also top-notch—responsive and knowledgeable. Cons While powerful, it took some time to fully understand and customize the features to fit our specific needs. The initial onboarding could benefit from a more hands-on walkthrough or tutorials. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CM Celeste M. Head of Partnerships Alternative Medicine ### "It’s Electric! The IT Savior" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 9, 2025 Pros Super easy way to fulfill all of your HR needs Cons From onboarding to activation, Electric simplifies IT Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MP Mrunmayee P. self employed Retail ### "Fast IT Support on Demand" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 20, 2024 Electric AI is a reliable solution for managing IT needs with minimal disruption." Pros Whenever our team had device issues, Electric AI resolved them quickly, saving us from downtime during busy periods. Cons Adding advanced customizations required assistance, but support was very responsive. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Sayma B. It Technician Primary/Secondary Education ### "Great asset management tool." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 October 1, 2024 For what it is, it's a nice add on to have. The asset management system is very easy to use. Pros Focusing on security is a pretty unique selling point. It has a good plan system and also uses Ai which reduces planning time. Cons It doesn't have many functions besides asset and employee/ user management. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PL Pedro L. It Consumer Electronics ### "Electric AI helps me keep my workflow organized and efficient." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 September 26, 2024 Pros The software's intuitive interface makes it easy to manage tasks and deadlines. Cons I wish there were more customization options for organizing projects and tasks. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FP Fernando P. Administrative Computer Software ### "Electric AI helps me keep all my tasks and projects organized in one place, making it easy to stay on top of things." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 1, 2024 Pros The AI-powered task prioritization feature is a game-changer for me! It helps me focus on what matters most. Cons I wish the mobile app had more functionality and a smoother user experience. It's a bit clunky at times. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AZ Ana Z. It Administrative Consumer Electronics ### "{"comment"=>"Electric AI helps me stay organized and efficient with my daily tasks. It's a game changer!"}" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 August 29, 2024 Pros {"comment"=>"The software's intuitive interface makes it easy to manage tasks and collaborate with team members. The AI-powered suggestions are incredibly helpful."} Cons {"comment"=>"However, the mobile app needs improvement in terms of functionality and speed. It would be great to see more integrations with other tools."} Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User CEO Construction ### "Business is struggling: Layoffs and Leadership effecting customer experience." 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 5/10 August 25, 2023 Our journey with Electric AI was fraught with challenges. An initially promised dedicated account manager was overshadowed by company changes, impacting our onboarding.Service quality wavered, especially with our Microsoft and Meraki license deployments. A Meraki licensing error halted our operations for two hours. Electric AI couldn't help, leaving us to solve the problem alone.Communicating concerns to their executives yielded unsatisfactory responses. Issues included license over-purchasing, incorrect assignments, and missing security software deployments.Considering Electric AI's premium rates, the value for our investment was questionable. While they have potential as a leading IT provider, our experience prompts caution for potential clients. If Electric AI addresses these issues and prioritizes customer experience, they could reclaim their status as a top managed IT provider. Pros Initial Promises: The company began with the assurance of a dedicated account manager, indicating a willingness to provide personalized service.Potential for Growth: Their internal restructuring suggests that they are aware of issues and are attempting to pivot or grow, which might indicate a forward-thinking approach.Investment in Customer Success Team: The existence of a customer success team showed an initial commitment to client satisfaction and experience. Cons Unfulfilled Commitments: Despite the promise of a dedicated account manager, the experience didn't align with initial assurances.Impact of Internal Changes on Customers: The major layoff and other internal challenges directly impacted the onboarding process, indicating a lack of contingency planning.Lack of Responsiveness: Despite reaching out to the highest levels of customer service, concerns weren't adequately addressed, which can be a red flag for future support interactions.Trust Issues: The initial setbacks created a foundation of mistrust, which can be challenging to overcome in a business relationship.Prolonged Resolution: Even after expressing concerns, the expected resolution time was significantly longer than anticipated. Reasons for choosing Electric AI When I initially signed up with Electric AI, I was under the impression that I was investing in a top-tier service. Their rates were among the highest in the industry, and after speaking with several current users, I felt confident that the premium price would correspond with premium service.However, my experience turned out to be significantly different from what I anticipated:Staff Layoffs: Soon after I began my onboarding process, Electric AI underwent major staff layoffs. This internal change directly impacted the quality of service and attention I received. While I understand that companies undergo restructuring, the ripple effect on customers, especially without adequate communication or contingency plans, was deeply unsettling.Leadership Concerns: Beyond the staff changes, there were evident leadership challenges that further exacerbated the situation. Whether it was a lack of clear communication, delay in addressing pressing issues, or an overall disjointed approach, the leadership's handling of these transitions was far from ideal.In hindsight, while the company might have been a top choice in the past, the changes they've undergone over the last year have taken a toll on their service quality. I genuinely hope Electric AI can turn things around, but for potential customers reading this review, I recommend proceeding with caution and considering the current climate of the company before making a decision. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PK Paritosh K. CEO Financial Services ### "A scam - stay away" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 1, 2023 A scam, they are wrongfully choosing clients and basically fooling them. Pros None - it's not a great product or a company, something ie wrong here., Cons Electric had a promo. Electric promised to send a Yeti if you meet for a lead gen meeting. I met with someone, he was rude, yawned on the call, and I never got a Yeti. Electric :/ Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/187542/Electric-AI/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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