# 8x8 Work Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about 8x8 Work Software - reviews, pricing plans, popular comparisons to other Business Phone Systems products and more. Source: https://www.capterra.com/p/187525/Virtual-Office --- # 8x8 Work Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) 8x8 Work ## What is 8x8 Work? 8x8 Work is an all-in-one collaboration hub for phone, video, and messaging. It brings robust and secure unified communication and collaboration experiences to every employee, with the convenience of doing more from anywhere on any device. 8x8 Work gives your business a competitive advantage with a modern cloud-based phone system that includes enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows and global coverage. ## What is 8x8 Work used for? [Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[VoIP](https://www.capterra.com/voip-software/)[Telephony](https://www.capterra.com/telephony-software/) Top alternative Featured Overall rating Based on 309 user reviews Reviews sentiment Positive 77% Neutral 14% Negative 9% Pros & cons Intuitive user experience Comprehensive communication features Inconsistent customer support quality Frequent software glitches Starting price $24 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for 8x8 Work?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.8x8.com&name=8x8 Work) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### 8x8 Work 4.1 (309) VS. [4.7 (855)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price $24 Per User, Per Month Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (300) Ease Of Use 4.8 (855) Value For Money 3.9 (215) Value For Money 4.5 (767) Customer Service 3.7 (223) Customer Service 4.6 (786) ## 8x8 Work alternatives [4.7 (313)](https://www.capterra.com/p/208208/800-com/reviews/) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.5 (243)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Starting price $18.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/187525/Virtual-Office/alternatives/) ## Who uses 8x8 Work? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive user experience 91% positive reviews out of 35 Most reviewers describe ease of use as enabling quick setup, straightforward navigation, and hassle-free daily operations. Inconsistent customer support quality 43% negative reviews out of 58 Some reviewers indicate customer support is slow, difficult to reach, and often unable to resolve technical or account problems. Comprehensive communication features 86% positive reviews out of 29 Most reviewers appreciate features that support varied business needs, customization, and efficient communication in one platform. Matthew C Helpdesk Support II, 201 - 500 employees. "I just watched the training video, so i have not had the opportunity to use it. But I do like the features highlighted." Frequent software glitches 97% negative reviews out of 39 Most reviewers report bugs and issues cause crashes, freezes, and unreliable performance, disrupting daily workflow and calls. Flexible remote office solution 96% positive reviews out of 26 Most reviewers find virtual office enables seamless remote work, reliable communication, and easy integration with key tools. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Voice Mail 4.5 (45) 71.11% of 45 reviewers that rated this feature as important or highly important Computer-based system that allows users to send and receive voice messages Call Routing 4.2 (42) 61.90% of 42 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Mobile Access 4.5 (39) 84.62% of 39 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Caller ID 4.3 (27) 66.67% of 27 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Alerts/Notifications 4.5 (21) 95.24% of 21 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Contact Management 3.8 (21) 52.38% of 21 reviewers that rated this feature as important or highly important Manage, organize, and store contact information 8x8 Work 87 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes System that automatically dials calls A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. Distribute/route/connect calls Track and manage schedules and meetings via an integrated calendar Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Facilitate virtual conferences that connect multiple people remotely Track and report on call outcomes Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria View caller ID details such as name and number and determine how to respond by prioritizing or blocking it Provide agents with a typical response for common call subject matter Highlight specific time marks for annotation and review purposes Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Voice conversion to text Transfers live calls to other agents Schedules callback times Identify the number and contact information of a caller before answering the phone Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Computer-telephony integration is the use of computers to manage telephone calls Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Alter the layout and content of reports Create, edit, preview, and send faxes electronically Access names, contact information, and roles of employees in a centralized repository Predefined actions automatically performed on the occurance of specific events Public or private sharing of digital files such as documents, audio/video, images, and more Move files across different systems or networks For Cloud-based phone system that sends and receives calls via the internet. Group messaging lets multiple people carry on a group conversation Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Ability to chat online in real time Manage the process of planning and scheduling meetings, including agenda creation Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Two-way actions and communication between multiple users in real time Record the audio of phone conversations for quality assurance purposes Transmit voice and other information digitally Telephone system that allows users to connect internally as well as place and receive external phone calls A set of indicators that tracks the performance of networks, applications, systems, teams, etc. System calls multiple numbers at once and connects the agent to the first number that answers Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Active reporting of data and metrics Receive system updates as soon as any changes are made Record live video calls to play later Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Automatically record calls at predetermined times Digitally share screen view with others Allow users to access multiple services after entering their login credentials once Enables the connectivity to send and receive calls over the internet Send messages via SMS Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Create, manage and track all task activities and progression Turns text into natural sounding speech Set up connections to third-party platforms to improve business processes Review data from past periods to reveal recurring tendencies and predict future performance Presenter can see and hear participants and vice versa Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Record and playback video calls Connect with meeting participants remotely over video Upload or use pre-set virtual backgrounds during video meetings Voice messages are stored online and accessible via a visual interface Computer-based system that allows users to send and receive voice messages Transcribe voicemail audio messages to written text that is sent over email Place/receive calls through voice over IP connection Get Advice We can help you find the software with the features you need. Features 4.1 (296) 4.1 Based on 296 reviews ## Pricing Value for money 3.9 (215) Free Trial [View pricing plan details](https://www.capterra.com/p/187525/Virtual-Office/pricing/) X2 $24.00 Per User,Per Month It includes: - 99.999% Uptime - Business SMS/MMS - Integration With Microsoft Teams - Integration With Slack - Team Messaging - Unlimited Voice Calls to 14 Countries - Video Meeting With up to 500 People X4 $44.00 Per User,Per Month It includes: - 8x8 Front Desk for Receptionists and Operators - Monitor Whisper and Barge - Supervisor Analytics - Unlimited Voice Calling With 48 Countries X6 $85.00 Per User,Per Month It includes: - Call Recording - Chat - CRM - CX Journey Mapping - IVR - Reporting and Analytics - Skill-Based Routing - Video and Audio Conferencing X7 $110.00 Per User,Per Month It includes: - Chat - Co-Browse - Email - SMS - Social Media X8 $140.00 Per User,Per Month It includes: - Quality Management - Real-Time Multi-Screen Monitoring - Screen-Recording - Speech Analytics Value for money 3.9 (215) 3.9 Based on 215 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.7 (223) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.7 (223) 3.7 Based on 223 reviews ## User reviews Overall rating 4.1 Based on 309 reviews Filter by rating 5(125) 4(111) 3(44) 2(18) 1(11) Mentioned topic Sorted by most recent AC Andrea C. Controller Construction ### "8x8 review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 March 19, 2026 Overall my experience with 8x8 has been a good one. I've been able to navigate through the system, and no major issues have raised any red flags. Pros 8x8 is great for our phone system. They get the job done and whenever we need to have a conference call between the office, we are able to do so. Cons I do not like the voicemail feature, it often cuts off my voicemails and will not let the voicemail completely finish. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Sales Wholesale ### "Good enterprise option but be careful to reduce lag" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 November 20, 2025 Good but there are better options out there. The regular software updates and bug fixes from 8x8 are a definite benefit. Pros In my experience the floating mini-view is useful for desktop users and helps when navigating other systems whilst on calls Cons Lag times on calls affects customer experience. Also the recorded calls don't have call sentiment and analytics to match competitor software. Switched from [MiContact Center Business](https://www.capterra.com/p/214930/MiCloud-Contact-Center-Business/) Switched to 8x8 to remove the need for physical desk phones Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GH Georgina H. Analyst Computer & Network Security ### "8x8 review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 18, 2025 Since using it. Its became even better and it should be brought to more workplaces. Overal our company will keep using it Pros Amazing our company have used it for years. Amazing way to record costumers and keep a trqck off all conversation. Cons We had an update a few weeks ago which made it nit usable for a few days. Luckuly it was fixed by 8x8 service team. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 20, 2025 Thank you so much for your continued trust in 8x8 and for being a long-time customer! We're thrilled to hear that our platform helps you effectively manage and track customer conversations — that’s exactly what we aim for. We sincerely apologize for the inconvenience caused during the recent update. While we always strive for smooth rollouts, we appreciate your patience and are glad our support team was able to resolve it quickly. NW Nick W. Sales Building Materials ### "Positive experience" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 March 11, 2025 Pretty easy to learn and lots of options. Pros Ability to tie mobile and land lines together. Cons Call quality not as good as land lines, but better than other apps. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 12, 2025 Hi Nick, thank you for taking the time to leave a review. We're glad to hear you are having a positive experience with 8x8. We appreciate your comment on where we can do better. MS michael s. Logistics Wholesale ### "8x8 is my go-to for communication software." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 17, 2025 Overall, I find it very useful. Its a great communication platform that is easy to use. Pros Ease of use. It is very simple to use and easy to navigate through the features. Cons It only stores communications for a limited time on the basic version. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 18, 2025 Hi Michael, thank you for taking the time to leave a review. It's great to hear you find 8x8 an excellent communication platform. Thank you for choosing 8x8! SR Stephanie R. HR Manager Information Technology and Services ### "Great for remote working and international calls" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 January 16, 2025 We have multiple offices and stakeholders across the world, and with remote working, this is so much easier than giving people desk phones or mobiles. Pros I am able to easily make UK and international calls with great quality audio. Cons I often have to redownload it when it disappears from my computer but that's probably our system rather than the software itself. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 17, 2025 Hi Stephanie, thank you for taking the time to leave a review. It's great to hear you have found 8x8 great for remote working and making calls. Thank you for choosing 8x8! MW Marc W. Resource Mgmt Specialist Outsourcing/Offshoring ### "8x8 review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 16, 2025 Good, dependable product. Very easy to use. Fit for purpose Pros Ease of use in and out of office. Very good system Cons No real issues. Sometimes calls come through when put status as busy Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 23, 2025 Dear Marc, we appreciate your review, and we are delighted you find 8x8 easy to use and dependable. EB emma b. recruitment consultant Staffing and Recruiting ### "Great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 9, 2025 really good service you have this on laptop as well as mobile app Pros great service so easy to use both mobile and laptop Cons Dont like when you transfer you can still here conversation Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 10, 2025 Hi Emma, we appreciate you taking the time to provide feedback, which is helpful to us. We are pleased to hear you find 8x8 a great service! MS Michelle S. General Manager Financial Services ### "Positive Feedback" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 23, 2024 Every experience was smooth and efficient. Pros I mostly liked the reliability and efficiency. Cons I didn't have any negative experience with 8x8 work Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 2, 2025 Hi Michelle, thank you for your positive response. It's great to hear your experience with 8x8 is smooth and efficient. BB Britta B. Senior Marketing Coordinator Health, Wellness and Fitness ### "Works for what I need it to" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 November 25, 2024 Pros We use 8x8 as the phone system. At the corporate level (where I am), we have 8x8 on our computers, and we do not need desktop phones (it's all through the computer), which is nice. Cons I frequently miss calls due to no notification popping up (I am sure this is a setting I need to change and not an actual con). Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 2, 2024 Dear Britta, thank you for taking the time to leave a review. We're please to hear your experience is positive. If you need help with your phone settings please don't hesitate to contact our support tea. Thanks again! [View all Reviews](https://www.capterra.com/p/187525/Virtual-Office/reviews/) Popular comparisons [Ringover vs 8x8 Work](https://www.capterra.com/compare/169627-187525/RingOver-vs-Virtual-Office)[800.com vs 8x8 Work](https://www.capterra.com/compare/187525-208208/Virtual-Office-vs-800-com)[Nextiva vs 8x8 Work](https://www.capterra.com/compare/175788-187525/Nextiva-vs-Virtual-Office)[3CX vs 8x8 Work](https://www.capterra.com/compare/158704-187525/3CX-vs-Virtual-Office)[RingEX vs 8x8 Work](https://www.capterra.com/compare/187525-242188/Virtual-Office-vs-RingCentral-MVP)[Ooma Office vs 8x8 Work](https://www.capterra.com/compare/174109-187525/Ooma-Office-vs-Virtual-Office)[Zoom Phone vs 8x8 Work](https://www.capterra.com/compare/187525-208535/Virtual-Office-vs-Zoom-Phone)[Dialpad vs 8x8 Work](https://www.capterra.com/compare/187525-190976/Virtual-Office-vs-Dialpad-Sell) [GoTo Connect vs 8x8 Work](https://www.capterra.com/compare/163604-187525/GoTo-Connect-vs-Virtual-Office)[JustCall vs 8x8 Work](https://www.capterra.com/compare/157853-187525/JustCall-vs-Virtual-Office)[Weave vs 8x8 Work](https://www.capterra.com/compare/141842-187525/Weave-vs-Virtual-Office)[Bitrix24 vs 8x8 Work](https://www.capterra.com/compare/113540-187525/Bitrix24-vs-Virtual-Office)[Grasshopper vs 8x8 Work](https://www.capterra.com/compare/175002-187525/Grasshopper-vs-Virtual-Office)[Kixie PowerCall vs 8x8 Work](https://www.capterra.com/compare/135636-187525/Kixie-PowerCall-vs-Virtual-Office)[Telnyx Suite vs 8x8 Work](https://www.capterra.com/compare/173804-187525/Telnyx-vs-Virtual-Office)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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