# Juvonno Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Juvonno the right Medical Practice Management solution for you? Explore 53 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/187418/Juvonno/reviews --- Juvonno 4.7 (53) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 9th, 2026 # Reviews of Juvonno Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews DB Dr. J B ChiropractorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “This program meets all our needs - easy online booking for the patients, electronic charting - including patient intake forms, soap notes etc.,“ October 8, 2025 David M Assistant Clinic DirectorHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “Tracking certain types of appointments, like MVA or WSIB, also isn’t as intuitive as we’d like.“ June 9, 2025 Faith B Patient Experience CoordinatorMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “I like that Juvonno is a reliable system in terms of day-to-day usage, and that whenever we do have issues, they have a supportive tech team.“ August 19, 2025 WP Waase P Office ManagerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “As a result, we constantly have to manually refresh the home page, which is the only aspect I dislike about it.“ September 19, 2024 NA Nick A PhysiotherapistMedical Practice, 51 - 200 employeesUsed the software for: More than 2 years. “Lots of great options to get access to clinic and clinicians stats, helping me make informed decisions“ May 27, 2025 David M Assistant Clinic DirectorHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “For instance, the HCAI integration process feels overly complicated.“ June 9, 2025 RK Reagan K Billing CoordinatorMental Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “It is customizable to each particular organization and the payment portals are easy for both clients and admin to use and track.“ May 13, 2025 AH Andrew H Clinic DirectorHospital & Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “Unable to build your own forms into system at present time.“ November 3, 2024 ## Showing most helpful reviews Showing 1-25 of 53 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Colin S. Registered Massage Therapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Massage Therapist's review of Juvonno" January 9, 2025 5.0 I use this software everyday in my clinic and I have enjoyed it. It's important in my position to be able to complete charting quickly between patients, and I have had no problems with Juvonno. Pros \- Easy to navigate on both PC and mobile - The tool bar makes it easy to jump between features like schedule, patient info, and charting - Charting templates help me keep a detailed record of my treatments Cons \- I would enjoy to have some shortcuts in the charting to add special characters like arrows Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/) I moved to a new company and Juvonno is the software they use Review Source ES Erica S. Office Manager Individual & Family Services Used the software for: Less than 6 months ### "Love Juvonno" August 29, 2024 5.0 It has been fun learning the system and seeing how amazing and adaptable the application is. Pros Learning Juvonno has honestly been one of the easiest applications I have ever used. Very user friendly and the support chat and help center are so easy to use and incredibly helpful. Answers right at your finger tips. Love the reports and how detailed you can make them. Customizing to what you need. Cons I wish the calendar would show the practitioners at the top and hold them in place as you scrolled. You currently can only see their names at the top or bottom. Review Source RB Rahim B. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Avoid it " February 8, 2022 1.0 These guys are fraud. They took whole years advance payment for my 5 locations and promised me if I didn’t like it will refund if decided within 3 months. 1 month later decided I did t like it they only gave back $2700. I gave them $6100. Theif. Be careful never give them wholes years in advance. Month by month so if you do t like it you can reject it. Pros None. Complicated form day one. Staff not helpful. Cons They are the Cons. They will say one thing on the phone to get your business and then will write in invoice please read small print policy. Will take them to small claims to show how bad these guys are and can’t get away with it. Review Source Response from Juvonno February 24, 2022 Dear Clients, Prior to selecting any software you should always read and review the Terms of Service. We post this on our website, on our invoices and require the client to review and electronically consent to them prior to beginning with Juvonno. We also offer a discounted rate for annual payments which was taken advantage of in this case. We work hard to help our clients with their onboarding. We supply training hours, data import services (usually takes between 3-4 hours per clinic) ,and Q&A sessions for the clinic. When implementing a solution, particularly for a multi-clinic implementation you should ensure you have a staff member who has the time and skills to manage the project and more importantly will show up for their training sessions. We are willing to support our clients as much as possible to achieve a smooth transition. Implementing a new EMR system is a major endeavour. We focus on building strong relationships as we know our clients will use Juvonno for years to come. NZ Nicole Z. Chiropodist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Pricing model that saves business owner money" June 13, 2024 5.0 Pros Juvonno charges based on the number of cocurrent users, rather than the number of practitioners. This unique pricing model saves business owner money, especiallying when having multiple part-time staffs. Cons We are experiencing more billing errors than we used to have when we billed directly through TELUS. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/)[Noterro](https://www.capterra.com/p/164994/SOAP-Vault/) Switched from [Appointy](https://www.capterra.com/p/122249/Appointy/) We'd like to upgrade to a more comprehensive EMR system. Appointy was only for appointment scheduling and invoicing. Review Source SM Stephanie M. Clinic Manager Medical Practice Used the software for: 2+ years ### "Clinic Manager" May 7, 2024 5.0 Amazing! We have notice so much growth in our clinic since having juvonno. Our patient retention has improved. Our time management has improved and just over ease of things have improved Pros Direct billing is waay easier Able to communicate with patients via the program Following up with patients easy to track Scheduling is super easy Reports are clear and helpful Cons With anything cost Had a few times the system has been slow over the years Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Juvonno Mostly being able to direct bill within the system. Saving so much time Switched from [The Better System](https://www.capterra.com/p/87669/The-Better-System/) Couldnt direct bill and it was taking up so mucch time Review Source SM Stephanie M. Chiropractor and Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Juvonno Superfan" April 30, 2024 5.0 Nothing but good things to say about Juvonno, and I've encouraged other providers to reach out and take a look at their program. Pros Juvonno is such a user-friendly system. I've trained multiple staff and associates on the program without issue, regardless on if they are technically savvy or not. They are a local company that knows our industry's needs, and are constantly upgrading features. They are also very easy to get in touch with when issues arise. Cons I have limited cons of note for Juvonno. Any concerns I have had have been taken into consideration and fixed along the way. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Juvonno Their ability to bill MB Health without needing another software was the primary reason, but being a local company I knew I was going to get better service as well. Review Source RK Reagan K. Billing Coordinator Mental Health Care Used the software for: 1-2 years ### "Great CRM for a Therapy Clinic" May 13, 2025 5.0 I find the overall usage of Juvonno easy, accessible, and very user friendly. It is customizable to each particular organization and the payment portals are easy for both clients and admin to use and track. I would definitely recommend this program. Pros I love the functionality of all scheduling, the grouping of clients, and the ability to run insurance through Telus E-Health directly through the program. The Juvonno Pay portal is easy to use and navigate, and makes taking credit card payments easy. The team at Juvonno is always helpful and kind. There are so many ways to customize the experiences of not only our practitioners but also the admin team, and it's well worth every penny. Cons I don't really have any notable cons to mention. I find the user experience quite nice. Review Source GT Gary T. COO Health, Wellness and Fitness Used the software for: 2+ years ### "Juvonno EMR has been a game changer for our growing network!" May 7, 2025 5.0 Great team to work with on our 2025 network expansion. Data migration from other EMR's was seemless. Pros Their customer support team is outstanding. Quick to respond + incredibly knowledgeable. We onboarded three new clinics to our network in the last 100 days and felt supported every step of the way. Cons Would encourage Juvonno to increase the exposure of their features and benefits on the Juvonno Community forum. Review Source AH Audrianna H. Clinic Manager Health, Wellness and Fitness Used the software for: 2+ years ### "User friendly Scheduling System" December 9, 2024 5.0 Love it! Anytime I need help, someone is always there to help. Pros Online access so I can bill at home and on my phone! Cons Tracking insurance remainder. Have to manually calculate different categories. Switched from [UAS](https://www.capterra.com/p/1354/UAS/) Virtually access the system from anywhere. Review Source Response from Juvonno December 19, 2024 Audrianna, Thank you so much for sharing your positive experience with Juvonno! Some good news as well—there is a way to track insurance remainders across categories. Our suppport team will reach out with more details on this. Best regards, Your Juvonno Team CD Carol D. Owner, Operator Health, Wellness and Fitness Used the software for: 2+ years ### "20 year user experience " September 5, 2024 5.0 Since I am a sole proprietor, I use the basic functions, which work perfectly and I enjoy the online booking feature. There are a lot of features included in this program that would be very efficient for multi-dimensional clinics. For example: colour coding for different session times and practitioners. Pros The ease and efficiency of this program. I have been in practice for 30 years and have been with Juvonno since the beginning and have seen all the growth of this company. I also like the quick and efficient customer service. Cons Being inconvenienced at times during the many upgrades. At the most though it’s been only 24 hrs till issue is resolved. Also not being informed when the subscription fee has increased. Review Source SM Spencer M. IT & Media Hospital & Health Care Used the software for: Less than 6 months ### "Great Company, Great Product" July 21, 2020 5.0 We love it and our patients love it. We love it because it makes managing our clinic so much easier and simplifies or eliminates many of the repetitive daily tasks that go into running a clinic. And our patients love the modern new experience that we can offer them -- with beautifully designed email receipts, a secure patient portal, automated email reminders, etc. Pros Where to start? It's easy to use, has excellent modern features, is safe (data fully encrypted), allows us to customize the way it works for our clinic, and they keep improving it and adding new features to keep it up to date. Another big thing is the fact that they brought in our data from our old software. This is huge, because we couldn't just start over from scratch. We have years of appointments, patient records, invoices, etc. that we needed to securely bring into our new software. Not every company was willing to do this because it takes extra work. But Juvonno did it, and we really appreciated it. Having to face the idea of moving our clinic to a new software was daunting, but moving to Juvonno was a great choice and very worth it for us. Highly recommended! Cons A few hiccups on initial setup & data import, but they supported and helped us through the process. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Juvonno OHIP compatibility + imported all of our data including invoices + easy to use, modern features & design Review Source AP Andy P. Physiotherapist Medical Practice Used the software for: Less than 6 months ### "Solid Product" March 18, 2024 4.0 To date excellent overall. Like product more as familiarity with it increases. Pros ease of implementation ease of scheduling and EMR Cons difficult setting up medical charting templates Switched from [Clinicmaster](https://www.capterra.com/p/217435/Clinicmaster/) to be cloud based, to reduce amount of paper used, for the higher quality support Review Source MM Meet M. Registered Physiotherapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Juvonno: Best EMR for a Physiotherapy Clinic" January 9, 2024 5.0 Awesome experience overall. If support is available faster, that would be even better Pros Ease of use, HCAI integration, easy to book new Patient Cons Can improve the video library in the help section. Video is not available always Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Juvonno HCAI integration, Charting section was better Review Source RS Ravnett S. Physiotherapy Clinic Medical Practice Used the software for: 1-2 years ### "EASY TO USE" September 20, 2024 4.0 My Overall experience with Juvonno from the past year and a half has been great. Pros Easy to navigate and FAQs. It is so east to train someone new as everything is right in front of you. Cons applying MVA block payments is a little troublesome. Review Source AP Aaron P. General Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great overall product" June 13, 2024 4.0 Pros It is flexible enough to allow us to change and adapt as our business grows without needing to change products or subscribe to additional features. Affordable pricing, solid reporting, and overall ease of use. Cons Sometimes regular updates will interfere with existing features and cause us to need to adjust our business processes unexpectedly. Review Source SR Sarah R. Operations Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Edit anything you want" March 22, 2023 4.0 No complaints. Support is incredible, truly supportive. Feedback is taken well and implemented. Updates and constantly being made and the program itself is my first choice of EMR. Pros My biggest issue with other EMR softwares was that they were very restrictive, and what you could and couldn’t do. The ability modify, deny/allow, create through Juvonno is exceptional. Juvonno comm is incredible, it allows you to communicate among staff members, communicate with patients, send out newsletters and much more. Overall a very versatile program. Cons When you’ve reached maximum number of licenses allowed, the system doesn’t automatically log users out. It leaves them as inactive, that ends up clogging up the available users. It is not currently mobile friendly. Review Source Response from Juvonno March 31, 2023 Sarah, thanks for your review and your feedback. Just a quick note: you can adjust how long a user has before they automatically get logged out after not being active in the system. Go to Settings > General > System and under the Other section adjust the time duration in Session Timeout. Once the user gets logged out a license will become available to other users. This should help free up licenses for you when needed. Best regards, Your Juvonno Team YC Yvonne C. President Health, Wellness and Fitness Used the software for: 1-2 years ### "Juvonno is great for growing businesses! " February 24, 2022 5.0 Juvonno is a very well thought out product, with process flows that match our business requirements. We are able to build our own reports and add reporting features which has helped our business grow by better understanding our Key Performance Indictors. The Juvonno team is responsive and very professional. We would recommend Juvonno to any business that would like to have the stability of a solid product while having the flexibility to add features as a business grows. Pros Juvonno has so many features that has helped our business grow. It is like they anticipated my business growth needs. Our favourite part of Juvonno is that we can create custom work flows and custom reports myself, without technical help. This has allowed our business to stay nimble as we grow. Cons Juvonno has a lot of extra features that we do not use, and we will work with Juvonno to turn these features off. Reason for choosing Juvonno Juvonno has a beautiful user experience. Juvonno was also able to easily add our custom forms. We were also able to brand the system with our logo, which was important to our clients. Review Source AL Alison L. Occupational Therapist Hospital & Health Care Used the software for: Less than 6 months ### "Juvonno is Great!" June 23, 2023 5.0 Pros I found that learning Juvonno was easy and intuitive. Cons At first I would get stuck in a certain screen and need to log out to get back in. Review Source DJB Dr. J B. Chiropractor Health, Wellness and Fitness Used the software for: Less than 6 months ### "Awesome All-In-One program for multidisciplinary clinic, phenomenal customer service " October 8, 2025 4.0 We are very happy with Juvonno. We have several practitioners in our clinic, all using different programs (PMP, Setmore, Noterro). Juvonno has integrated all of us on their program. It's an all-in-one program, we are very happy. Custermer service is top notch, they are prompt with any inquiries. Pros We are a multidisciplinary company: Chiropractic, Massage Therapy and Acupuncture. This program meets all our needs - easy online booking for the patients, electronic charting - including patient intake forms, soap notes etc., integrated direct billing with insurance and auto insurance, customization to what we need. They are Canadian based, familiar with our legislative requirements and they have phenomenal customer service. Cons It's overwhelming at first, especially if you are coming from a paper-based clinic to fully embracing the online/electronic route like us. It would be difficult to set up on your own. Having said that though, Juvonno has been exceptional with step-by-step guidance through it. It's well worth it. Alternatives considered [Aspire](https://www.capterra.com/p/187445/AspireIQ/) Reason for choosing Juvonno Though it would have been a great transition from the PMP program, they did not fulfill the HCAI integration, and there were several flaws with their online booking experience Switched from [PMPeople](https://www.capterra.com/p/204655/PMPeople/) We wanted an All-In-One system instead of using multiple systems. We have 5 practitioners coming from several systems (PMP, Noterro, Setmore), integrated all of us while still maintaining independent practices within the clinic. They are also Canadian based, familiar with our provincial requirements. Review Source Faith B. Patient Experience Coordinator Medical Practice Used the software for: 2+ years ### "Very Happy with Juvonno!" August 19, 2025 5.0 I have been using Juvonno almost daily since starting my position 4 years ago, and I've been quite happy with the features they have and continue to expand upon in their well-communicated updates. Their help center is a great resource for both new staff training and for current employees to learn new features. Pros I like that Juvonno is a reliable system in terms of day-to-day usage, and that whenever we do have issues, they have a supportive tech team. The booking process is straight-forward and it has great features for communication between the clinic and patients, as well as messaging staff or leaving notes on the patient files. Cons The main feedback I have for suggestion is to add an option for detailed filtering when exporting patient charts (ex. practitioner, type of service, date, etc.), as this would be much more convenient for when we receive requests for charts with specific date ranges and we need each practitioner to review their own notes before sending. Switched from [Universal](https://www.capterra.com/p/158089/Universal/) Also known as Antibex. Reason for switching is unknown, as it was before I had started at the clinic. Review Source David M. Assistant Clinic Director Health, Wellness and Fitness Used the software for: 2+ years ### "Juvonno Helps Our Clinic Run Smoothly" June 9, 2025 5.0 We've had a great experience with Juvonno and continue to rely on it as the backbone of our clinic operations. The platform is reliable, support is excellent, and it’s clear that the team behind it is committed to ongoing development. No system is without its quirks, but knowing that Juvonno is receptive to feedback gives us confidence that any challenges we face will be addressed over time. Pros Juvonno is a very intuitive platform that makes managing daily clinic operations straightforward for both our administrative and clinical teams. Our practitioners frequently comment on how smooth and efficient the charting system is, which helps streamline their workflow. One standout feature is the real-time chat support. Responses are quick, and the staff is consistently helpful. The built-in Help Center is also a great resource, offering clear and detailed guidance when needed. What we appreciate most, though, is how open the Juvonno team is to user feedback; they genuinely seem to take suggestions seriously and are proactive about making improvements. Cons There are a few areas that could use refinement. For instance, the HCAI integration process feels overly complicated. To be fair, that may have more to do with the complexity of HCAI itself than with how Juvonno handles it. Tracking certain types of appointments, like MVA or WSIB, also isn’t as intuitive as we’d like. At our clinic, we’ve had to supplement this with an external Google spreadsheet to keep everything organized. Lastly, while the waitlist feature is a useful tool in theory, we’ve found it somewhat cumbersome to use and think it could be made more user-friendly. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Juvonno Both Jane and Juvonno gave great presentations. At the time though Jane did not have Telus Health integration. So that was a deciding factor for our company, as having that feature was key. Switched from [Clinicmaster](https://www.capterra.com/p/217435/Clinicmaster/) We ultimately moved away from Clinicmaster because we found the software to be frequently slow and occasionally buggy, which disrupted our workflow. Our practitioners regularly expressed frustration with the charting system, noting that it felt clunky and unintuitive. These issues made it increasingly difficult to maintain efficiency and consistency in patient care, prompting us to look for a more reliable and user-friendly alternative. Review Source SB Staci B. Owner Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Customer for over 10 years." October 6, 2025 5.0 Amazing. I always get help when I need it. Even for the smallest things. The team is incredible. The product is easy to use, good reporting and makes life easy. Pros Customer Service is A+++++. We have had it for over 10 years. We appreciate the growth of the product and needed developments. Cons They develop quickly and sometimes areas need fine tuning, before moving on. The clients seem to complain more than the staff/managers. But we still like using it. Review Source CG Crystal G. GP Psychotherapy Medical Practice Used the software for: Less than 6 months ### "So glad I found Juvonno!" August 22, 2025 5.0 Amazing product. I will absolutely be recommending this product to colleagues. I feel like I discovered a diamond in the rough (the rough being the world of EMR/platforms that currently exist and have dominated the market and are very costly). Pros I love that Juvonno has everything I need in one place--really minimizing the number of vendors I need to subscribe to. My patients have found it easy to use. The onboarding process was outstanding and the customer support has been impeccable. The price is very affordable. Cons I'm quite satisfied with the product overall, the lay-out for a cumulative patient profile is a bit different than I am used to, but not an issue. There were a couple of technical glitches with iPhones/Macs with video not being connected in web browser settings, but solutions avail and support with immediate responses and assistance. Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/) Juvonno better met my needs and was more geared towards MDs. Review Source NA Nick A. Physiotherapist Medical Practice Used the software for: 2+ years ### "Best clinic software out there...hands down" May 27, 2025 5.0 I have nothing but great things to say. The team is incredibly efficient and helpful at implementing new options based on our feedback. Over the years the software has made our life easier. Pros \- Product is very intuitive - Easy to learn / easy to use - Lots of great options to get access to clinic and clinicians stats, helping me make informed decisions Cons Nothing much to say here, overall great product. Team is always very quick and adapt if we have feedback on improving a function based on our needs. Review Source DC Dyan C. Office Manager Medical Practice Used the software for: Less than 6 months ### "Love Juvonno" January 23, 2025 5.0 Our office has had an amazing experience with Juvonno. The support staff is great, training we ok. Access to "Playground" really help our staff understand the system. Pros The support and easy transition. Juvonno staff transfer our old system beautifully. Cons I don't love that current pages need to be saved, sometimes twice. Booking and checking out need to better cross over. Switched from [PMPeople](https://www.capterra.com/p/204655/PMPeople/) We wanted to go paperless. Our office needed a change. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.