# Passportal Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Passportal Software - reviews, pricing plans, popular comparisons to other Password Management products and more. Source: https://www.capterra.com/p/187345/Passportal --- # Passportal Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Passportal ## What is Passportal? N-able Passportal is an encrypted and efficient password and credential management solution built for MSPs, offering credential injection, reporting, auditing, password change automation, and privileged client documentation capabilities designed to streamline the technician's day by providing essential documentation at their fingertips to standardize service delivery and expedite issue resolution. ## What is Passportal used for? [Computer Security](https://www.capterra.com/computer-security-software/)[Password Management](https://www.capterra.com/password-management-software/)[Multi-Factor Authentication](https://www.capterra.com/multi-factor-authentication-software/) Overall rating Based on 89 user reviews Reviews sentiment Positive 91% Neutral 8% Negative 1% Starting price $18 Per Feature, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Passportal?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.n-able.com/&name=Passportal) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Passportal 4.4 (89) VS. [4.9 (4,603)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting Price $18 Per Feature, Per Month Starting Price $8 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (89) Ease Of Use 4.9 (4,602) Value For Money 4.3 (81) Value For Money 4.8 (3,465) Customer Service 4.3 (77) Customer Service 4.7 (3,745) ## Passportal alternatives [4.3 (23)](https://www.capterra.com/p/239317/ManageEngine-Password-Manager-Pro/reviews/) Starting price $595.00 Per User, Per Month [4.6 (34)](https://www.capterra.com/p/268487/ManageEngine-AD360/#reviews) Starting price Contact vendor for pricing [4.6 (264)](https://www.capterra.com/p/175092/JumpCloud-DaaS/reviews/) Starting price $3.00 Per User, Per Month [4.7 (213)](https://www.capterra.com/p/210695/Bitwarden/reviews/) Starting price $4.00 Per User, Per Month ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Credential Management 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation Access Controls/Permissions 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Access Management 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Control and manage access to company resources Network Security 2.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Prevent and monitor unauthorized access, misuse, modification, or denial of a computer network and network-accessible resources User Provisioning 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Create, modify, disable, or delete user accounts and their profiles across IT infrastructures Audit Trail 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important A record of all activities within the system, including user access, changes made, etc. Passportal 44 features Verify user access rights within systems to confirm each user has appropriate and authorized access to resources Regulate who can view information within the system Define levels of authorization for access to specific files or systems Control and manage access to company resources Integrates with Active Directory Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Identify and respond to security threats to developed applications Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Verify the identity of users/devices to enable secure access Identify or authenticate a person's identity through biological data such as fingerprints or facial patterns. Provides a channel for team members to share media files, communicate, and work together Track and manage adherence to policies for any service, product, process, or supplier Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation Add customized logos and colors to align with company branding Manage product specific documents in a categorized order Electronic storage of staff/employee contact information and job status in a centralized repository Specifically developed for the IT sector Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more Access software remotely via mobile devices Request two or more credentials to prove user's identity before granting access to systems Prevent and monitor unauthorized access, misuse, modification, or denial of a computer network and network-accessible resources Generates strong, unique passwords with customizable parameters Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords Protect passwords from security threats Securely access passwords from any device Control, monitor, and secure privileged accounts and their access to critical data and IT applications Streamlining repetitive tasks and activities through automated and predefined workflows Notifications that are delivered to users as soon as an event occurs Access work applications remotely, for when working away from the office and/or traveling Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Securely stores data to prevent data loss or breaches At least a username and password is required to access the system Securely share encrypted passwords with colleagues Online portal through which end users can access the system, manage tasks, or obtain information Enable end users to request access or request changes to their account privileges Set up connections to third-party platforms to improve business processes Extra layer of security that requires not only a password and username but also something specific to that user Store, modify, and track user accounts and access in a centralized directory Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Create, modify, disable, or delete user accounts and their profiles across IT infrastructures Get Advice We can help you find the software with the features you need. Features 4.1 (89) 4.1 Based on 89 reviews ## Pricing Value for money 4.3 (81) Free Trial Basic $18.00 Per Feature,Per Month Value for money 4.3 (81) 4.3 Based on 81 reviews ## Integrations [ ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[ NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[ ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[ Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/)[ N-central](https://www.capterra.com/p/13803/N-central/)[ N-sight RMM](https://www.capterra.com/p/163344/N-sight/)[ Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/)[ ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (77) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (77) 4.3 Based on 77 reviews ## User reviews Overall rating 4.4 Based on 89 reviews Filter by rating 5(43) 4(38) 3(7) 2(0) 1(1) Mentioned topic Sorted by most recent IH Ian H. Technical Manager Information Technology and Services ### "Passportal Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 August 12, 2022 Very positive, TOTP feature came in later than other bits of software but it's here now so it's all good. Easy to use, fast, secure, can't complain! Pros Easy to use, super secure, customisable. Almost everything required when managing thousands of devices. Cons Documentation feature could be better, development slowed down since Solarwinds took over, now n-able. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JD Joe D. President Computer Networking ### "N-Able Aka Passportal / Solarwinds" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 17, 2022 This company follows the same bad sales as solarwinds make sure all pricing and term in on the contract, my Solarwinds sales person for my backup \[SENSITIVE CONTENT\] was horrible told me I was going to get credit for 3 months never did and they never, never called sent emails never responded. Changing the name is not enough stay away. Pros Nothing, used passportal software was faulty items not showing properly, entering stuff missing errors on running reports. Everything pretty much did not work active directory sync, everything started using it and after 6 months I was still skeptical to enter data they were not able to get it working properly. Cons From the sales to tech support once you sign the paperwork, had billing issues for 8 months never resolved. They will forget you and do not care until its time from renewal. I moved to IT Portal never looked back. Horrible experience Alternatives considered [IT Portal](https://www.capterra.com/p/245765/IT-Portal/) Reasons for choosing Passportal Seemed like a good product. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Suhailah S. Administrative Assistant Retail ### "Passportal manage password easily" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 July 7, 2021 Pros Passportal is the best software for any team that need to shares password for any account that we shares together. I can add user for them to be able to access to all the password that are stored on the software. Cons I wish they has an option to change the timeout session, as the session active time is too short and i find myself to have constantly logging in to the software and it is quite annoying. Switched from [TeamPassword](https://www.capterra.com/p/143793/TeamPassword/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EP Eli P. Centralized Services Manager Information Technology and Services ### "Quality Product, but a Step Behind Competitors" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 June 10, 2021 Overall, the product is not bad, it is just a bit behind it's competitors in features and functionality. Pros Passportal handles all the basic functions of a credential and document management system. It helps my team find password and documents quickly and easily. Cons There are number of features and functionality that feel just a step behind it's competitors. One particular area is 2FA management. I have used competing products that handle 2FA better. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VG Vera G. dispatch Supervisor Information Technology and Services ### "keep track of passwords securely" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 April 6, 2021 nice to be able to store passwords securely and everyone who needs access can have access and retrieve passwords as needed. Makes the job much easier. Pros easy to use, setup and store passwords. Multiple users can access and update as needed. Can randomly generate new passwords so that they meet complexity requirements. Cons Having to login to passportal constantly (timeout feature is set too low for our needs and I find myself having to re-enter my password. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VB Vincent B. Systems Engineer Information Technology and Services ### "Solarwinds Passportal Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 September 11, 2020 Overall, the product for the most part works but when there is an issue it is hard to trouble shoot without support. Pros I like that I do not have to remember passwords and can auto load passwords for different machines. This way I do not have to memorize complicated passwords but still able to use a complex password for security purposes. Cons Sometimes the auto fill does not work and does not provide an error. I have confirmed the password is correct by manually typing in the password. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Tom S. Technical Architect Information Technology and Services ### "Enterprise password management" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 19, 2020 Very please with the solution, it makes it easier and more secure to login to multiple customer environments. Pros I was involved in choosing this solution for our organisation and chose passportal because it is the only true enterprise password management solution on the market. I like that you can organize your credentials by company, that there is a plugin for connectwise control, and that you have the option to share the credentials with the customer themselves. Cons There is no way to permanently delete something as a user, you have to get in touch with support to do this. This is essential for GDPR Alternatives considered [LastPass](https://www.capterra.com/p/151988/LastPass/) Reasons for choosing Passportal Because it is the only solution that truly offered password management for an MSP Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AI Andy I. IT Technician Internet ### "Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 February 19, 2020 Good product Pros Add-in to connect wise very useful, website itself easy to navigate as is chrome add-in Cons Have used LastPass in the past which has a local application available which is easier to navigate Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KK Kevin K. IT Project Manager Information Technology and Services ### "Passportal gets a pass" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 January 27, 2020 We have solved our password management needs and documentation for clients in one spot and hope to solve more once we optimize the use of the system more. Pros I like how many features are combined in one solution from password management to documentation to offering portals to employees and clients easily. Cons The organization method of the system is not very logical. I do not like how you have to create a vendor and then a contact and that the vendor list is pretty much global and not specific to company. Also the agent on the servers do not seem to work correctly and we still do not see them functioning as they should. After contacting support we have decided to table fixing this since no one is in need of it at this time. I also do not like the addon in the browser it autofills 2FA and creates login issues instead of seamless logins. Alternatives considered [IT Glue](https://www.capterra.com/p/170401/ITGlue/) Reasons for choosing Passportal We chose passportal because it seemed to be more feature rich with greater value. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MS Matt S. Business Owner Information Technology and Services ### "Cloud 9 IT review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 October 8, 2019 My overall experience was very good, I could access my information from anywhere and it was easy to use Pros I liked the layout and the amount of information I could store in Passportal Cons The thing I liked least about the software was the support, not very helpful at times Alternatives considered [IT Glue](https://www.capterra.com/p/170401/ITGlue/) Reasons for choosing Passportal Passportal was cheaper than IT Glue Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. 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