# Haptik Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Haptik Software - reviews, pricing plans, popular comparisons to other Conversational AI Platform products and more. Source: https://www.capterra.com/p/186856/Chatbots --- # Haptik Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Haptik ## What is Haptik? Haptik is one of the world’s largest Conversational AI companies, having reached over 100 million devices, and processed over 4 billion conversations. Haptik’s Enterprise CX Platform helps brands to build Intelligent Virtual Assistants that power the entire customer lifecycle from purchase to support, thereby accelerating top-line revenues and improving operational efficiencies. Haptik drives the world’s transition to AI-powered conversations. ## What is Haptik used for? [Chatbot](https://www.capterra.com/chatbot-software/)[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[Virtual Assistant](https://www.capterra.com/virtual-assistant-software/) Overall rating Based on 41 user reviews Reviews sentiment Positive 95% Neutral 5% Negative 0% Starting price $5000 Other, Per Year Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Haptik?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://haptik.ai/&name=Haptik) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Haptik 4.4 (41) VS. [5.0 (2)](https://www.capterra.com/p/10023088/Chatsi/#reviews) Starting Price $5000 Other, Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (41) Ease Of Use 5.0 (23) Value For Money 4.1 (34) Value For Money 5.0 (20) Customer Service 4.6 (38) Customer Service 5.0 (19) ## Haptik alternatives [4.4 (327)](https://www.capterra.com/p/5923/Celoxis/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [5.0 (10)](https://www.capterra.com/p/10016583/CoSupport-AI/#reviews) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Boost.AI](https://www.capterra.com/p/184561/Boost-AI/) [4.8 (23)](https://www.capterra.com/p/184561/Boost-AI/reviews/) Starting price $50000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/184561/Boost-AI/) [yellow.ai](https://www.capterra.com/p/194013/Yellow-Messenger/) [4.5 (37)](https://www.capterra.com/p/194013/Yellow-Messenger/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/194013/Yellow-Messenger/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Chatbot 4.6 (16) 50.00% of 16 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Natural Language Processing 4.4 (12) 41.67% of 12 reviewers that rated this feature as important or highly important Process and analyze human language in text or audio form AI/Machine Learning 4.5 (11) 45.45% of 11 reviewers that rated this feature as important or highly important Software program that continuously adjusts its behavior based on observed data Live Chat 4.2 (11) 36.36% of 11 reviewers that rated this feature as important or highly important Ability to chat online in real time Code-free Development 4.1 (10) 30.00% of 10 reviewers that rated this feature as important or highly important Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Reporting/Analytics 4.6 (9) 44.44% of 9 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Haptik 51 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Software program that continuously adjusts its behavior based on observed data System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases Create and automatically send premade copy in response to customer messages Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Manage and track all internal and external communication conducted via calls, email, text, or chat Configure existing workflows to meet your organization's needs Interprets what a user is doing based on context and helps guide them through the process. Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Initiate interactions with customers by proactively starting conversations or providing informational content Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Process of dividing customers into groups based on common characteristics Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Assemble applications and processes by dragging over and arranging pre-built components Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service For the intention to be used by developers Use AI to generate content in the form of text, images, videos, etc. Helps understand a user's intentions/actions Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Automatically identify and save contact information of potential customers Ability to chat online in real time Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Manage and support multiple languages Process and analyze human language in text or audio form Ability to interact with the application using human languages such as English A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Existing bot models for AI-based tools commonly used for auditory and textual conversation methods Product suggestions provided to users based on past behavior and relevant data, such as browsing and purchasing history Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Search and filter data across systems to locate required information by entering keywords or certain criteria Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Train your system to interpret and transcribe voice messages The ability of a bot to respond to user queries in synthesised voice Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes Transfer queries and organize messages between agents Get Advice We can help you find the software with the features you need. Features 4.2 (41) 4.2 Based on 41 reviews ## Pricing Value for money 4.1 (34) Free Trial Basic $5,000 Other,Per Year Value for money 4.1 (34) 4.1 Based on 34 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Messenger](https://www.capterra.com/p/224532/Messenger/)[ PYME One](https://www.capterra.com/p/219263/Gila-CMS/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (38) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (38) 4.6 Based on 38 reviews ## User reviews Overall rating 4.4 Based on 41 reviews Filter by rating 5(20) 4(19) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent ID Ishaan D. Program Manager Consumer Goods ### "Great WA Bot for seamless communication, real time responses and automated use cases" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 20, 2023 Pros 1\. Haptik offered meticulously designed workflows that can be customized to suit our specific business use cases.2. Throughout the implementation process, Haptik's agile development team provided great support, ensuring the successful deployment of the bot within the required business timelines. Cons Unable to share analytics data seamlessly across diverse internal and external platforms by Haptik that could enhance the efficiency of our use cases Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KT Katie T. Brand Director Hospitality ### "Haptik Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 9, 2023 Pros the team is responsive and supportive, constantly digging into the data to improve the experience Cons it's a bit too robotic and doesn't capture the questions soon enough to satisfy more guests Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Rohit R. Conversation Designer / Strategist, Full Stack Developer (MERN) Computer Software ### "Great conversational AI/ML (Bot) tool & great support by Mr Nikhil as support team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 4, 2023 Overall experience with Haptik was very good till now as they are very responsive and transaparent about the product and everything Pros AI/ML - AI/ML tool of haptic is nearly at perfection, it helps us creating the flow of the botIntegration/Deployment :- Haptik have excellent ways to integrate with multiple channels and deployment is so easy , versioning of the deployment is an excellent feature.Analytics- The analytics tool given by the haptik is very easy to undersatand and there are various different features which provides analysis on different prospects.Customer Support:- My experience with the team (Nikhil ) has been very good, they are always available, accomodate according to need and always there to help with new ideas Cons In the analytics dashboard the real time data is not available,accurate data comes after a day. So this needs to fixed so that real time data should also be there.Some time versioning creates some issue, which i think the team is working and will resolved soon. Alternatives considered [yellow.ai](https://www.capterra.com/p/194013/Yellow-Messenger/) Reasons for choosing Haptik Price, functionality Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Digital Marketing Health, Wellness and Fitness ### "One Stop Customer Experience " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 13, 2023 Experience is good hence we have opted multiple case studies with Haptik. They are also adapting to the new technology or innovation opting in the market Pros Flexibility of Product according to the business requirement Cons Development timelines is an area where a working is required Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 20, 2023 Hi there! Thank you so much for taking the time to share your review! Everyone here at Haptik loves to know that our customers enjoy what we do. We're really glad that you loved our product and service. Having said that, thank you for pointing out these issues as well. I will relay your feedback to our internal teams. Neelabh R. Customer Support Manager Furniture ### "Proactive, Responsive and Transparent- 3 words to explain my experience with Haptik as a consumer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 27, 2023 Pros Technical - Good in-house dashboards and reporting facilities. The dashboard is very detailed and progressive. Within the dashboard there are 3 different features which provide analysis on 3 different prospects. AI recommendation tool is nearly accurate and provides useful insights.Service - They have an excellent and responsive Customer Success Team. My experience has been very good. They are accommodative, resourceful and insightful. That improves the overall relationship which is very important. Cons The dashboards on some occasions do not get updated real-time. Need to wait at least a day or two to get accurate data.The smart agent chat has faced a lot of issues in the last few months. Although the team is working on resolving them, it impacts my team's performance metrics. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 29, 2023 We appreciate you taking the time to write a review. Everyone here at Haptik loves to know that our customers enjoy what we do. Thank you for bringing certain issues to our attention. Our customers are our top priority and we'd love a chance to make this right. I will have our customer success team reach out to you at the earliest to resolve all your queries. Thanks again for your time. GK Gautam K. Assistant Manager Consumer Goods ### "Good Product with Great Team" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 25, 2023 Amazing experience in using the platform as well as coordinating with the team. Pros Interactive Dashboard with features like Word Analysis, Smart Funnels, and User Journey that let you monitor and improve the chatbot performance. Apart from this they have collaborative team that keep innovating to make it more and more relevant to our need. Cons It would be great if they can provide some customization in overview of the dashboard. Current one is also amazing, though. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 20, 2023 Thank you so much for your kind words. It gives us immense pleasure to know that our customers love what we do. Thank you for taking the time to give your feedback. We really appreciate it. PK Parshant K. Product Manager Pharmaceuticals ### "Parshant Kaushik - DRONA Product Manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 22, 2023 Awesome. Pros Ease of Use with respect to other tools present in market Cons Nothing, as it is completely fulfilling the requirement of my present product Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 24, 2023 Thank you so much for your kind words. It gives us immense pleasure to know that our customers love what we do. Thank you for taking the time to give your feedback. We really appreciate it. UK Utkarsh K. Data scientist Electrical/Electronic Manufacturing ### "Strong contender in Low code Chatbot development platform" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 18, 2023 Great overall platform, improvements are looked at regularly with big updates and integrations out of the box. Support is open to taking feature requests from community. Clear path forward with WA being major focus. Pros Analytics provide really in depth reports when setup correctly giving you a clearing of user’s journey. Deployment and monitoring is simple and effective. Complex bots can be build on this platform. Cons Low focus on code which leads to a few important code related features to be missing (Only impacted if you have a very complex flow to develop)No ability to host a common code which can be used at multiple places in the bot. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 24, 2023 Thank you for taking the time to write this, and for pointing out these issues. We work hard to give all of our customers a great experience, and we want to keep improving. I've talked with our teams here, and we're working on fixing these problems. Also, thank you for your kind words about our business. We really appreciate both the kindness and the honesty. RN Rahul N. Program Manager Computer Games ### "Easy to use and smooth customer support" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 14, 2023 The development was bit of challenge but the customer support (CS Team) has been very helpful to cope up with the same. Pros The chat bot has helped a lot to reduce the live chat flow and increase productivity of the team. Cons A few data pointers are not there but the team is working on how to get it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 24, 2023 Hi Rahul, we appreciate you taking the time to write a review. Everyone here at Haptik loves to know that our customers enjoy what we do. Thank you for bringing certain issues to our attention. Our customers are our top priority and we'd love a chance to make this right. I will have our customer success team reach out to you at the earliest to resolve all your queries. Thanks again for your time. NS Nick S. CX Manager Consumer Goods ### "The conversational AI capabilities of Haptik have changed the way we approach self-service CX..." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 12, 2022 Extremely positive. Not only is the technology reliable and effective, but the entire Haptik team has proven their dedication to our success time and time again. It's clear they prioritize customer experience above all else - highly recommended. Pros \- The Haptik team is the cream of the crop when it comes to the world of SaaS vendors. Knowledgeable and responsive, with a clear prioritization of their customer's experience above all else. They've demonstrated their commitment to our success on multiple occasions and we've been extremely happy with the entire Haptik team since day 1. - The simple and intuitive "node" UI in the platform is easy to set up and provides the flexibility needed to adapt to changing customer demands. Bot training is also a very effective tool for testing/troubleshooting new use cases prior to launching them into the production environment. - The Haptik team helped us build out some of our more detailed integrations, including full integration with our branded tracking software, as well as an end-to-end eComm shop experience, all within the bot itself. - The overall accuracy of user intent recognition in customer queries is phenomenal. This results in an extremely effective self-service tool for our customers. - Detailed user analytics help provide the data-driven insights needed for future improvements. Cons I think the "small talk" section is an under-utilized feature. It would be great if we could modify/add user responses to the small talk sections, as well as create entirely new Small Talk use cases (as opposed to creating new nodes within Conversation Studio). Adding a bit more user control flexibility to Small Talk would allow us to further build upon a truly conversational AI experience. Switched from [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) \- Lack of features, specifically true NLP intent-detection & learning/adaptability.- Lack of in-depth integrations with our growing suite of software. - Lack of detailed analytics to help drive meaningful change/improvements. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 20, 2022 Thank you for taking the time to write this, and for pointing out these issues. We work hard to give all of our customers a great experience, and we want to keep improving. I've talked with our teams here, and we're working on fixing these problems. Also, thank you for your kind words about our business. We really appreciate both the kindness and the honesty. [View all Reviews](https://www.capterra.com/p/186856/Chatbots/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. 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