# Jonas Chorum Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Jonas Chorum the right Hospitality Property Management solution for you? Explore 60 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/186608/Jonas-Chorum/reviews --- Jonas Chorum 4.4 (60) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 24th, 2025 # Reviews of Jonas Chorum Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews ES Eugen S Assistant General ManagerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “It connects seamlessly with the Best Western rewards system to enroll guests and retrieve rewards accounts.“ April 29, 2023 NH Nicholas H General ManagerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “A feature I recommended they have not taken into consideration. When the property is sold out but inventory has not been evened out a pop up should occur saying property is sold out do you want to continue. “ July 7, 2023 KM Keith M Director of Guest ServicesHospitality, 51 - 200 employeesUsed the software for: 1-2 years. “It takes our Hotel management to another level with all of its features“ March 14, 2023 SF Scott F General Manager Hospitality, 51 - 200 employeesUsed the software for: 6-12 months. “No in program training mode, no functioning group management abilities“ November 7, 2023 FV Floyd V General Manager Hospitality, 11 - 50 employeesUsed the software for: More than 2 years. “Customer service always available and helpful“ March 31, 2023 BU Brian U General ManagerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “After leaving, they denied my refund request for unimplemented services (a significant amount of money) and further demanded we pay a full year as a termination penalty for failing to provide them with 90 day notice of termination, which was nowhere outlined in the contract. How was the PMS itself? “ September 8, 2022 KM Keith M Director of Guest ServicesHospitality, 51 - 200 employeesUsed the software for: 1-2 years. “User friendly program\*“ March 14, 2023 TS Tammy S Night AuditHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “It seems that when they do an update they fix one thing but undo something else.“ November 29, 2023 ## Showing most helpful reviews Showing 1-25 of 60 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tyson G. Regional Director Of Operations Hospitality Used the software for: 1-2 years ### "A great cloud based PMS " February 19, 2020 5.0 We enjoy Jonas Chorum in our hotels. \[SENSITIVE CONTENT HIDDEN\], our account manager, is extremely helpful and prompt. Pros Cloud based and usable on most web browsers! It's so great to not have to worry about managing servers and having access to the system wherever you are. The mobile app is helpful on the go and also having the Cloud Sync option to be able to use the PMS when the internet happens to go out in your area is a must. Cons Although the Chorum team is very open to feedback, at times, enhancement requests can take a long time to be implemented. Review Source EM Eric M. Revenue Manager Hospitality Used the software for: 6-12 months ### "Don't Be Fooled By All The Flashy Start-ups, Chorum Is a Solid Performer!" September 26, 2019 5.0 The set up, on-boarding, and continued customer service are all excellent. We've only had the product less than a year and they've already rolled out 2 significant updates adding many welcome features. We currently have 5 properties on the platform and all are happy overall. As a big warning to all: We spent a lot of time researching and piloted two other PMS before this which costs our company a lot of money. All I can say is don't be fooled by clever marketing and slick looking screenshots. There is a big difference between a PMS created by a bunch of software engineers and a company with a history of creating solid PM software. Even though we did our due diligence and were assured by other vendors it was the right choice we got honeypotted twice. While Chorum isn't the most cutting edge looking PMS, they have the experience and knowledge to create a solid PMS that is easy to learn and can be still be used by larger hotels. Pros \-Cloud-based with nice app than managers can use to get updates as well as can be used by HK and Maint. -quick resolution to any issues, chat function is particularly great, often within a couple minutes you will be live chatting with someone. -true infrastructure of a PMS that knows how hotels operate. -Kaba door lock integration has been a big hit with FD who used to make keys manually and can now just auto make keys right from folio with correct room & # of days. -EMV keypads integration was also important move for our company and the Chorum integration also allowed us to eliminate reg cards by capturing signatures and storing in folio. -Group function is not perfect but still very functional compared to competitors we have used and considered. -Nice dashboard and ease of check in and check out -Easy to learn and navigate Cons \-Reports are weak, hoping a future update soon improves reporting section vastly. -With all the emphasis put on data these days as well as great BI software available they could build or partner with I would like to see much better reporting. -Don't get me wrong they still have the reports you need and they function better than the garbage start-up PMS's we've used. But they're still light years apart after you've used analytics on TravelClick or Cloudbeds for example. -Examples would be the Room Sales report has a 90 day max range? some reports have 28 day max range, some 31, some 8 weeks? It's data, I should be able to pick the range I want. I would also like to see pick up reports and better selection overall. -Anyway as an RM I might be more selective about this than others and overall the reporting is still better than other PMS we have used, accounting is particularly happy with ledger reports, etc. Alternatives considered [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/)[Maestro PMS](https://www.capterra.com/p/2437/Maestro-PMS/)[Opera 3](https://www.capterra.com/p/162632/Opera-3/) Reason for choosing Jonas Chorum Our company did have a history with MSI so converting from NiteVision to then MSI CloudPM (now Jonas Chorum) was a simple transition and also well received by staff. Also Chorum was one of the few preferred PMS choices to roll in our Best Western property. Switched from [Frontdesk Anywhere](https://www.capterra.com/p/84709/Frontdesk-Anywhere/) FrontDesk Anywhere was a completely useless PMS not suited for any real hotel to use, our company had to write off more than 10K in unresolved accounting discrepancies because of bugs and reporting issues that were never resolved. Review Source BS Bunty S. General Manager Hospitality Used the software for: 2+ years ### "Stay away. Ridiculous price" August 6, 2024 2.0 We are in the contract with the Jonas. We manage 30 to 40 properties at the same time. This is the worst experience we have it. We are not going to planning anymore working with this company. Pros That is nothing I like about this company The only small part I like it is the software which is user friendly after using it for a long time but other than that there is nothing to like about this company Cons They changed the numbers all the time and do not let the customer know what is the number they need to call if they need service. The Price is ridiculously high. Switched from [HotelSync](https://www.capterra.com/p/211892/OTA-Sync/) That is a reason they are keep going up on the pricing when the economy is down, customer service experience is horrible because of the keep changing the numbers. They don't even call you back when you leave the voicemail you have to wait for the 7 to 10 days for that. Review Source Response from Jonas Chorum August 7, 2024 We’re sorry to hear of your dissatisfaction with our legacy PMS product NiteVision. Our newer solution Chorum PMS offers increased functionality & service at competitive market pricing. Please feel free to reach out to us directly at #clientrelationshipmanagers@jonaschorum.com to discuss further. DS Dennis S. Senior Administrative Manager Hospitality Used the software for: Less than 6 months ### "Chorum PMS is better than our previous PMS in EVERY way!" July 7, 2023 5.0 From the initial sales meeting with \[sensitive content hidden\] , to the setup and coordination of the launch with \[sensitive content hidden\] and the rest of the implementation team (\[sensitive content hidden\] was a big help too), everything was fantastic. We had a very aggressive timeline that they were able to meet, and the entire process went smoothly. We launched on our anticipated day. This was my first PMS migration, but I have other members of my team that have been through one, and they believe that this was the smoothest experience they've had. Pros I like the speed and responsiveness of the system, the cloud functionality, the ability to save reports, having our credit card settlement built into the PMS, having the ability to use an app that makes housekeeping and maintenance operations more efficient, the ability to multitask on multiple systems, the list goes on. Cons We have had very few issues with Chorum PMS.. A few requests we've had have already been addressed.. At some point we may request the ability to add a criteria for building, and we think a few reports could use some additional information, one we've already put in an enhancement request for, still hoping that can be implemented. Switched from [IQware](https://www.capterra.com/p/2409/IQware/) IQpms had many issues with speed, you couldn't multitask, it was built for a property management company, not hotels. Many technical issues that were never getting addressed. Forced into a new payment processing system with limited notice. Review Source NW Nancy W. Office Manager Hospitality Used the software for: 2+ years ### "Good decision" November 2, 2020 5.0 Very happy with Jonas Chorum. Easy to use. Pros Jonas Chorum is very easy to learn and use. The remote access is a definate plus. Cons There is nothing that comes to my mind that is terrible about Jonus Chorum. Reason for choosing Jonas Chorum Features, Ease of use, Price Switched from [OPERA Cloud Property Management](https://www.capterra.com/p/266207/OPERA-Cloud-Property-Management/) Opera was too expensive and was no longer a requirement for us to have. Customer service was bad. Review Source KU Kathy U. General Manager Hospitality Used the software for: 1-2 years ### "Excellant" May 18, 2023 5.0 Jonas has the best customer service when I call in for help with and issue very helpful and Wendy has such a great personality when helping me and always says we are here if you need anything else. Pros The OTA is much better but we need to make sure they have a good phone number and a zip code and some 3rd parties do not get one and Jonas requires one. Cons I really do not like the City Ledger because I have to answer to an account and some how my city ledger is always off and I do not understand why. So maybe somethings in that needs to be looked at. My opinion Reason for choosing Jonas Chorum We were with Nite Vision and we did look at other ones but we decide with Jonas because of the customer service always there and helpful and was easier to learn the basic for hospitality functions. Review Source BU Brian U. General Manager Hospitality Used the software for: 2+ years ### "Former Jonas Chorum user" September 8, 2022 1.0 I would strongly recommend that any one looking for a new PMS stay away from Jonas Chorum. Leaving Jonas Chorum has been an unpleasant experience, but a necessary one, as Jonas Chorum decided to , in the middle of the year, to charge us an exorbitant cost to continue viewing payment information and to also require us to direct all of our credit card payments through an additional third party of their choice. We had no choice but to pay this unnecessary fee (which they will claim is necessary and likely now is for their product) in order to continue using the PMS as needed. After leaving, they denied my refund request for unimplemented services (a significant amount of money) and further demanded we pay a full year as a termination penalty for failing to provide them with 90 day notice of termination, which was nowhere outlined in the contract. How was the PMS itself? Difficult rate changes, ridiculous fees to have Booking.com/Expedia interfaces, user lockout is on a 1hr time lock that cannot be reversed even by technical support, and among these things and others, it can be slow. Why did we stay? The inconvenience of changing. We did not purchase the OTA interfaces, and lived with managing rates and inventory individually on Jonas, Expedia, and Booking.com, and although it would not be easy to later audit which clerk made changes, we made a special lockout user code for when someone would inadvertently lock them self out. Pros Leaving this software for another PMS that included OTA interfaces, call accounting interfaces, and that did not require us to give them and/or a third party an additional revenue stream from our debit/credit card payments. Cons Exhorbitant charges to view payment information and extranet interfaces. Requirement that all credit card payments be processed by third parties of their choosing. Review Source MW Manami W. Sales Manager Hospitality Used the software for: 2+ years ### "Customer satisfaction " April 14, 2022 5.0 When we purchased it, it was "bare minimum" PMS and now it has become something we had hope from product developments to customer service. We are very happy with the decision to switch to Jonas (formally MSI). I hope they will continue to respect suggestions for better products even if they grow more. Pros They listen to the clients' suggestions for better features and they make it happen. Customer service is top notch and very responsive. Cons There were some server downs but it was fixed immediately. I am bit concerned as they grow more, they might not listen to our suggestions as much as they did before. Reason for choosing Jonas Chorum Knowledgeable sales person at very beginning of decision making stage. Sales person from Visual Matrix did not have a demo on but rather had turned off computers at the show. Main reasons for purchase are great & responsive customer service, and how they were eager to listen to customer's needs for future developments. Review Source CO Christina O. Owner Hospitality Used the software for: 1-2 years ### "Jonas is Built with a Long History of Hotel Feedback" September 17, 2019 5.0 In researching multiple different options we ultimately selected Jonas from it's years of experience working with hotels. They have had the years to implement industry necessities (ease of posting, ease of changing rates, user friendly interface). The implementation is well documented and organized with an outstanding team. We have implemented a new PMS, channel managers and website integration and honestly this was by far the easiest and smoothest. Pros Jonas is built with a long history of hotel feedback and continually improving to keep up with expectations of guests and hotels. - User friendly interface - At a glance see what is happening that day. - Easy to change to rates on the fly. - Easy to train staff. - Reliable!! - We have never had an outage or issue (only during maintenance--but have been informed in advance). Keep in mind it is up to the hotel to have a high-speed reliable internet connection. - Comprehensive reporting - Mobile access - Paperless ability - Stores signature - Automatically sends folio (will not send if rate is confidential) and confirmation - Cloud backup and storage (with on-site safety server) Cons \- Sorting options on some of the reports - More rule options (i.e. when we reach a certain occupancy automatically close out specified rate code or room type) Reason for choosing Jonas Chorum Lacking in comprehensive features. Most were too new and did not have enough hotel input. The PMS' that were comprehensive were not user friendly. Review Source Nathan M. GM Hospitality Used the software for: 2+ years ### "Easy to learn and use" February 14, 2020 5.0 Pros easy to learn how to use training new employees is quick almost never any downtime quick support Cons not always aware of price changes on a reservation Review Source KB Kathy B. general manager Hospitality Used the software for: 2+ years ### "just helping out" February 14, 2020 3.0 Everyone that we have every spoke with on the phone, or had to email, has gone above and beyond to help us fix or let us know how to fix a problem. So nice, very patient.. thank you. Pros I liked the last version of cloud- just so easy to catch on, move from one place to another, easy to read- easy to post and adjust if needed. Cons The newest cloud update- don't really like it, can't wait till you up date again. Reason for choosing Jonas Chorum We have always had MSI- no brainer. Review Source MB Marshall B. Director of Sales Hospitality Used the software for: 2+ years ### "Stop Sending Surveys" July 16, 2020 5.0 Pros Ease of use for our sized hotel property Cons Getting weekly requests for surveys, maybe should send a couple of times a year Switched from [Nova POS](https://www.capterra.com/p/149729/Nova-POS/) MSI Nova stopped support Review Source JF JASSON F. General Manager Hospitality Used the software for: 2+ years ### "Easy to use!" July 7, 2020 5.0 Very easy to use. Pros The fact that this system can be accessed anywhere that I travel,allows me to check reports and assist with reservation issues. Very easily integrated into my system Cons I think by adding an option that lets you pre-authorize all existing arrivals with a credit card would be an awesome feature. Review Source HB Heidi B. General Manager Hospitality Used the software for: 1-2 years ### "High Volume Downtown Hotel " July 29, 2020 4.0 Overall we are happy that we switched from Opera to Jonas Chorum. Outside of the install challenges the move was well worth it. Pros Our team finds the software easy to use. We were able to configure the system to fit our needs for each department. Cons Install did not go as expected and we had considerable trouble getting escalated support. Review Source TL Tina L. Front Desk Manager Hospitality Used the software for: 2+ years ### "Feedback" November 2, 2020 4.0 Struggle with reports and being able to see various room types when blocking rooms. Pros The ease of adding a reservation and adding additional names Cons tracking or adding company names at check in or reservation Review Source BP Brittany P. General Manager Hospitality Used the software for: 6-12 months ### "Friendly! " February 18, 2020 5.0 Great! Just overall amazing. The staff for Jonas chorum was amazing and still is amazing to work with!! Pros Customer service for help is amazing! The help is so fast and get straight to the point! Cons Some navigations are repetitive.. and long going like taking a while to get to one specific thing in chorum could take a while to load up or getting to that one thing. Reason for choosing Jonas Chorum Reference from a mutual friend. They used Jonas for a while stating that Jonas was easiest and friendly to use. Review Source BP Bruce P. Genal Manager Hospitality Used the software for: Less than 6 months ### "Migration" January 28, 2021 5.0 Positive Pros The migration over from NIghtvision was relatively painless. With any upgrade, one expects some issues and this one was no different. \[SENSITIVE CONTENT HIDDEN\] were quick to address the issues we had and rectify them to our satisfaction and most importantly, in a timely manner. The JC system is quite simple to use and it is just about learning what from NV is what in JC and where it is now (or the different name). The app is fantastic to use and already quite popular with my staff. Cons Some items in relation to various applications that can't be changed (other phone on reg card or adding proprietary info) is problematic but we had the same thing with NV. You put in a ticket and wait to see if it will change. Review Source MK Mark K. General manager Hospitality Used the software for: 2+ years ### "Easy to use" October 29, 2020 4.0 Pros Great software easy to use has a lot of options Cons Wish there was a DNR that would pop up when a guest checks in Review Source HS Hema S. General manager Hospitality Used the software for: 6-12 months ### "Nice and responsive system, a very helpful support team" November 3, 2020 4.0 Good Pros User friendly system and good service levels Cons User specific changes are difficult to make. Reason for choosing Jonas Chorum N.A. Switched from [Visual Matrix PMS](https://www.capterra.com/p/24111/Visual-Matrix-PMS/) Poor service levels Review Source MB Marilou B. Front Office Manager Hospitality Used the software for: 6-12 months ### "100% Satisfied " July 14, 2020 5.0 They helped us in any kind of issues we encounter. Pros Easier than the last one and Jonas staff helps us a lot. Cons Looks complicated at first all new but once you learn you'll enjoy it. Review Source KM Keith M. Director of Guest Services Hospitality Used the software for: 1-2 years ### "Great additional features and online module from Jonas Club Managment module" March 14, 2023 5.0 We have had a great experience from rollout to now. It takes our Hotel management to another level with all of its features Pros \* Cloud-based program\* Continuous and automatic upgrades\* User friendly program\* Outstanding support Cons \* Nothing serious\* Would like to see more chit description on the folios when integrating with JCM Switched from [Jonas Club Management](https://www.capterra.com/p/124932/Jonas-Club-Management/) New module with future development Review Source ES Eugen S. Assistant General Manager Hospitality Used the software for: 1-2 years ### "Jonas Chorum: Reliable and efficient" April 29, 2023 5.0 Pros It is a very reliable system that is being continuously improved. It connects seamlessly with the Best Western rewards system to enroll guests and retrieve rewards accounts. The process of creating a reservation is efficient and can be accomplished on one screen, except for entering credit card information. Cons The direct billing and creation of statements and invoices could be improved in order to be able to create statements with individually selected invoices instead of a date range. It would be beneficial to see the Do Not Rent flag on each reservation instead of guest profiles. Having a marker or status indicator on an individual reservation if guest is a returning guest or frequent guest. Review Source CH Christina H. General Manager Hospitality Used the software for: 2+ years ### "Love This PMS" August 10, 2023 5.0 I used to dread calling support with our other PMS system. With Jonas I don't mind at all. They are always super helpful and so easy to talk too. Pros Everything!!! I love this PMS system. It is so easy to navigate through. I could do it in my sleep. Cons The only thing that I would like to see changed is making multiple reservations at a time. We have to copy the reservation every time we make more than one for our guests who book several in their name. It would be easier if we could add how many rooms to each reservation. Review Source JN Jolene N. AGM Hospitality Used the software for: 1-2 years ### "Easy to use and has EVERYTHING you need!!!" March 31, 2023 5.0 I would highly suggest JC to anyone hotel operator. Install....easy. Learning/teaching...piece of cake. This PMS is built to ease operational stress. There has never been a problem that has not been resolved....now saying that I have found some things that were not supposed to be possible to do but the JC team worked through it to get it corrected and kept me in the loop through the entire process. Pros JC has been an amazing addition to our property. It was simple to learn and to teach to our new staff. We were able to build and costumize it to our property and what we needed instead of having to adapt to a system that was created by someone who never worked 1 shift behind a desk or on property. Cons There were a few things I missed from our old system but through updates JC has really matched and even surpassed these old systems. Review Source NH Nicholas H. General Manager Hospitality Used the software for: 2+ years ### "Inn at Great Neck" July 7, 2023 5.0 Will strongly recomend Pros Technical Support is amazing. System is very user friendly Cons A feature I recommended they have not taken into consideration. When the property is sold out but inventory has not been evened out a pop up should occur saying property is sold out do you want to continue. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.