# True3D Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about True3D Software - reviews, pricing plans, popular comparisons to other 3D Architecture products and more. Source: https://www.capterra.com/p/186476/True3D --- # True3D Software Review 2026: Features, Integrations, Pros & Cons Last updated on December 7, 2025 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) True3D ## What is True3D? Homes that use Matterport have fewer days on market because your interactive 24/7 open house gives anyone the freedom to see your home. Matterport creates immersive 3D tours for real-life spaces. The AI platform turns the scan into an interactive 3D model where users can proceed to precise measurements, add explanatory texts or publish it to Google Street View. ## What is True3D used for? [Virtual Tour](https://www.capterra.com/virtual-tour-software/)[3D Architecture](https://www.capterra.com/3d-architecture-software/) Top alternative Featured Overall rating Based on 16 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £9.99 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for True3D?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://matterport.com/&name=True3D) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### True3D 3.9 (16) VS. [4.9 (33)](https://www.capterra.com/p/212030/iGUIDE/reviews/) Starting Price £9.99 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (16) Ease Of Use 4.8 (33) Value For Money 2.6 (13) Value For Money 4.8 (32) Customer Service 2.2 (12) Customer Service 4.9 (33) ## True3D alternatives [4.0 (1)](https://www.capterra.com/p/10006290/Memory-Anchor/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Panoee](https://www.capterra.com/p/236021/Panoee/) [4.8 (117)](https://www.capterra.com/p/236021/Panoee/reviews/) Starting price $18.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/236021/Panoee/) [TeliportMe](https://www.capterra.com/p/234888/TeliportMe/) [4.8 (114)](https://www.capterra.com/p/234888/TeliportMe/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/234888/TeliportMe/) [Nodalview](https://www.capterra.com/p/237342/Nodalview/) [4.7 (79)](https://www.capterra.com/p/237342/Nodalview/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/237342/Nodalview/) [View all alternatives](https://www.capterra.com/p/186476/True3D/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Floor Plans & Maps 3.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Actual floor locations and directions with the virtual floor map to reflect a realistic view of the floor during the virtual tour For Real Estate 2.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important For realtors, real estate investors, property managers, and other real estate professionals. BIM Modeling 3D design and modeling tool enabling a virtual information model For Hospitality Industry To be used by the hospitality industry Landscape Design Edit images and create drawings with computer-aided design (CAD) tools Social Media Integration Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. True3D 6 features 3D design and modeling tool enabling a virtual information model Actual floor locations and directions with the virtual floor map to reflect a realistic view of the floor during the virtual tour To be used by the hospitality industry For realtors, real estate investors, property managers, and other real estate professionals. Edit images and create drawings with computer-aided design (CAD) tools Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Features 3.7 (16) 3.7 Based on 16 reviews ## Pricing Value for money 2.6 (13) Free Trial Free Version Basic £9.99 Flat Rate,Per Month Value for money 2.6 (13) 2.6 Based on 13 reviews ## Support, customer service and training options Customer Service 2.2 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 2.2 (12) 2.2 Based on 12 reviews ## User reviews Overall rating 3.9 Based on 16 reviews Filter by rating 5(8) 4(3) 3(3) 2(0) 1(2) Mentioned topic Sorted by most recent IB Isabella B. Owner Photography ### "Billing Disaster, Broken Support, and AI Mistakes – Avoid at All Costs" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 14, 2025 I used Matterport professionally for 3+ years, but things unraveled in 2025. Their system tried to charge my card every few minutes for days—flooding my inbox with over 200 emails and nearly destroying my access to business funds. Support took days to reply and provided no explanation. They refused to credit or waive the invoice and offered no assurance that it wouldn’t happen again. On top of that, Matterport is now relying on AI to generate floor plans, and it’s not ready. Every single floor plan I received had issues, despite perfect input on my end. I’ve since switched to iGUIDE. I no longer trust Matterport with my money, my clients, or my business. I strongly recommend others look elsewhere before they experience the same. Pros •Matterport’s 3D tour aesthetic used to look luxurious and polished. •The dollhouse view and walkthrough were visually impressive for high-end listings. Cons •Catastrophic billing failure: over 200 unauthorized charge attempts totaling $80,000. •No accountability from support—blamed my payment processor instead of accepting fault. •AI-generated floor plans are wildly inaccurate—missing fixtures, mislabeled rooms, and ignoring my input. •Zero flexibility or credit offered despite extreme financial disruption. •Platform now feels unstable, gaslighting, and careless toward users. Alternatives considered [iGUIDE](https://www.capterra.com/p/212030/iGUIDE/) Reasons for choosing True3D When I first launched my real estate photography business, Matterport seemed like the industry standard. It offered visually impressive 3D tours with a polished “dollhouse” view and appeared to be the preferred choice for luxury listings. The marketing around their platform emphasized ease of use and high-end presentation, which aligned with my goal of offering a premium service to my clients. At the time, iGUIDE was lesser known in my region, and I assumed Matterport’s larger reputation meant it was the better option. Unfortunately, I’ve since discovered that visual appeal doesn’t make up for accuracy, reliability, or customer support—and I’ve transitioned fully to iGUIDE because of this. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM James M. General manager Construction ### "Long time user" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 15, 2024 Pros It gives context to a job and invoice that photographs do not. This allows us to justify invoices much more confidently as it shows the true scope and scale of a project. Cons The scanning process itself doesn't always work seamlessly. Occasionally two scans will not knit together and so you'll need to adjust the camera and rescan, but these issues can usually be resolved pretty quickly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DB Danielle B. Recruitment Advisor Hospitality ### "Matterport Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 December 15, 2023 Pros Once trained on the system and used a few times was easy to use. Cons I dont have anything negative to say about True3D. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NL Nick L. Director Hospitality ### "A real asset for our business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 November 22, 2023 Pros We've found the scanning application to be easy to use and intuitive to produce 3D tours and floor plans. Cons Sometimes app restarts itself without warning Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Jessie P. Leasing Professional Real Estate ### "Innovative way to look at the overall building" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 May 14, 2021 It helped us lease units to prospective tenants more easily than when we just had pictures alone and not the 3D tour. Pros I love the "dollhouse" view on Matterport True3D! It is so helpful for showing our prospective tenants what the townhome or unit looks like! I love the measuring feature too! This tool was very useful during the pandemic when less people could travel to look at our available units in person. Cons Other than that it takes a long time to capture a unit, I love the product it creates. I understand why it needs to take so long, because it literally recreates the unit as a 3D image, but that is the only con. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 20, 2021 Thanks for the kind words! We're constantly working to improve our products, and we very much appreciate your business. XP Xavi P. Fotógrafo Photography ### "Problemas con la cámara Z1 de Ricoh Theta" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 2/10 February 26, 2021 Actualmente estoy usando la Z1 de Ricoh y en algunas circunstancias genera algún fallo en el escaneado. Por mi experiencia, diría que suele ocurrir en propiedades antiguas en las que la Z1 parece que pierde el alineado y volverlo a recuperar se convierte en algo parecido a una odisea. Si a esto le sumas que esta cámara tiene una autonomía bastante limitada ya tienes el combo perfecto para el desastre. Para intentar solventarlo la alternativa que te queda es tratar de contactar con el servicio técnico de Matterport y, la verdad, con la excusa del covid dicho servicio técnico deja bastante que desear. Hay un teléfono y un mail y en ninguno de los dos casos tienes asistencia al momento. Bueno, ni en el momento ni en las siguientes...4 o 6 horas. Total que me he encontrado en alguna situación que he tenido que dejar el trabajo sin acabar porque no podía solventar la falta de alineado. Pros La facilidad de uso, el resultado final del escaneado y el DollHouse es algo que atrae mucho a los clientes. Cons Echo en falta el poder subir tours virtuales hechos con una cámara reflex. Yo hacía tours virtuales con la DSLR y son los tours virtuales que mejor calidad tienen. Matterport con su cámara Pro2 se acerca bastante pero no alcanza todavía a la calidad de un tour virtual hecho con una cámara reflex o sin espejo. Entiendo que es una tecnología diseñada para usar con la Pro2 y demás cámaras compatibles y que se hace complicado incorporar otras plataformas, pero en cuanto a calidad final creo que les queda algo de camino por recorrer. También echo en falta poder modificar algunos parámetros de forma manual de la cámara Ricoh Theta Z1. Tienes que hacerlo todo en automático, Matterport no deja cambiar nada mientras haces un escaneado con esa cámara. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CD Connor D. Business Development Manager Construction ### "Matterport is amazing! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 10, 2020 Overall my experience with Matterport has been fantastic. Their customer service is great and I couldn't be happier. Pros I love everything about Matterport. They are always looking for the next way to keep adding more value to their products. The 3D scans are easy to use and intuitive, and it's easy to share links to folks that need to see the scans. Cons There isn't anything I dislike about Matterport. Again, it's easy to use and share scans between parties that you need to, there's nothing to dislike. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 14, 2020 Thank you for sharing your experience, Connor! Gary W. Founder/Chief Photographer Photography ### "Way better options out there" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 2, 2020 Customer service is non existent. My responses from them were canned and didn't even address my issues. When I enquired about pricing structure to fit my business, i felt as though they just dismissed my concerns and didn't even care. Pros The 3D dollhouse view is very cool and has a "wow" factor when pitching to clients, but after that it's not really very useful. Cons Not having the ability to edit your images before you upload them. You have to shoot everything through the Capture app and sometimes getting scans to align or be positioned properly was a chore and took forever. If you don't pay the $3k for their proprietary camera that can't be used with anything else, then your scans sometimes don't render properly and look absolutely horrible in the final tour. It's like rolling the dice once you finish a shoot too. You have to wait hours or until the next day once you upload it from Capture to see if it even turned out right. If it didn't and you have to reshoot, then that's an additional trip to the job site and reshoot it all again. Alternatives considered [CloudPano](https://www.capterra.com/p/186477/CloudPano/) Reasons for choosing True3D I didn't. I ended my subscription with Matterport and switched to CloudPano. Much higher quality and infinitely better customer service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Jamil S. Owner Real Estate ### "Worst customer service you can imagine" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 5/10 September 9, 2020 Pros When the upload works, everything goes fine, but when you have an issue don't count on the customer service to help you. Cons Customer service is horrible, i had an issue and took about 40 days to get an answer by email, now i am with another problem, i can't upload a project it does give me errors, the customer services can't help me at all, the compliance team takes a few days to answer each email, by the time it will be fixed i would have this house sold already, really bad customer service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GR Geramy R. Owner Real Estate ### "Good Product, but prices are insane when there are other options" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 August 27, 2020 Matterport makes a great product, but their fees (both initially to purchase their cameras/scanners) and to process each property are insanely high. There are many other options to produce equally good images that cost a fraction of their fees. Pros The image quality and integration of floor plans are excellent Cons "Supported" single shot 360 cameras produce questionable results with Matterport software. Even with excellent cameras, their software is really only meant to run data from THEIR camera/scanner. Additionally, their scanners are super slow, adding 3x the amount of time needed to scan a home. Reasons for choosing True3D I did not stay with Matterport. I tried Matterport and some other options. Chose to part ways with Matterport. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/186476/True3D/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. 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