# Incident IQ Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Incident IQ Software - reviews, pricing plans, popular comparisons to other K-12 products and more. Source: https://www.capterra.com/p/186247/Incident-IQ --- # Incident IQ Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Incident IQ ## What is Incident IQ? From help desk ticketing and asset management to HR and Facility workflow management, Incident IQ has revolutionized the way K-12 school districts provide and manage services. Headquartered in Atlanta, GA, Incident IQ is 130+ strong and made up of former educators, K-12 IT technicians, and district leadership. Our platform is designed to specifically meet the unique IT needs we experienced firsthand in our classrooms and districts. ## What is Incident IQ used for? [Help Desk](https://www.capterra.com/help-desk-software/)[K-12](https://www.capterra.com/k-12-software/)[Inventory Management](https://www.capterra.com/inventory-management-software/) Top alternative Featured Overall rating Based on 42 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Incident IQ?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.incidentiq.com&name=Incident IQ) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Incident IQ 4.6 (42) VS. [4.5 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price Contact vendor Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (42) Ease Of Use 4.5 (3,347) Value For Money 4.7 (36) Value For Money 4.4 (2,735) Customer Service 4.5 (38) Customer Service 4.5 (2,921) ## Incident IQ alternatives [4.5 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $29.00 Per User, Per Month [4.5 (762)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting price $20.00 Per User, Per Month [4.6 (1,363)](https://www.capterra.com/p/142562/Asset-Panda/reviews/) Starting price Contact vendor for pricing Highest Rated [4.7 (420)](https://www.capterra.com/p/130563/FMX/reviews/) Starting price Contact vendor for pricing [View all alternatives](https://www.capterra.com/p/186247/Incident-IQ/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Ticket Management 4.6 (22) 81.82% of 22 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Inventory Management 4.6 (19) 68.42% of 19 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Inventory Control 4.5 (18) 66.67% of 18 reviewers that rated this feature as important or highly important Monitor product stock levels Alerts/Escalation 4.0 (12) 83.33% of 12 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Reporting/Analytics 4.2 (9) 88.89% of 9 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Email Management 4.1 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Incident IQ 96 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Assign assets to users, job sites, and vehicles to ensure accountability Manage assets throughout their lifecycle to optimize profit Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Tickets are automatically assigned to specific agents based on predefined rules Automatically create schedules based on business needs or employee availability and qualifications Scan barcodes to ensure accurate pricing and label tracking Identify and track items using barcode tags or RFID (radio-frequency identification) tags Track the status of assets and whether they're checked in or out Plan and schedule lessons and maintain students' behavior in the classroom Track, store, and access client contracts or licenses Process to track, record, and analyze expenses that occurred over the entire duration of a given project A collection of customer information such as contact details, demographics, previous interactions, etc. Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Electronic signing method that validates the authenticity and integrity of a digital document Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Electronically collect payments for goods or services Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails Electronic storage of staff/employee contact information and job status in a centralized repository Manage procedures that ensure organizational equipment remains in working condition Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed Track the location of specific equipment at all times A list of events with their respective dates Manage and track high-value assets including office equipment, furniture & more Manage the maintenance of building facilities Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history Store, manage and track all forms in a centralized location Track the origins of funds to uphold compliance with grant requirements for use/disposal and to ensure future funding. Information, data and reports that are being tracked over time Software designed for private/independent schools Cross-checking financial records with physical inventory counts and records Monitor product stock levels Track and manage inventory levels to maintain proper supply Maintain and control the stock level of inventory Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Monitor the movement of one or more IT assets throughout the organization Software designed for kindergarten through 12th grade schools Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Identify the physical location of an individual, asset, device, etc. Templated responses for responding quickly to recurring support requests Manage, maintain and track the performance of assets and equipment Schedule predetermined or ad hoc maintenance services and labor requests Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple locations Online calendar of upcoming events/activities viewable to members and visitors Accept and process online payment transactions Manage and track customer orders for goods, investments, or any other purchases Portal for parents to see and update childrens' info, track progress & more Online gateway through which parents and students can view material and communicate with teachers A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements Arrange tasks based on the level of priority or urgency Ability to link barcodes or serial numbers with specific items for identification Create, send, and track purchase orders and their statuses Engage in direct, instant messaging with customers, users, etc. Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Software designed for school districts Search and filter data across systems to locate required information by entering keywords or certain criteria Online portal through which end users can access the system, manage tasks, or obtain information Track work performed and resources used for past customers, sites, or assets Set and monitor service level agreements to ensure timely response and resolution Allow users to access multiple services after entering their login credentials once Track the status over time for a request, process, asset, or transaction Database of students to track personal information of individuals and families Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Oversee technicians and track their assigned work orders Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Create a new work order Creating, assign, and track jobs and/or tasks for work orders Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.5 (42) 4.5 Based on 42 reviews ## Pricing Value for money 4.7 (36) ### Starting price Contact vendor for pricing Free trial not available Value for money 4.7 (36) 4.7 Based on 36 reviews ## Integrations [ TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[ Kahoot!](https://www.capterra.com/p/156399/Kahoot/)[ Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[ ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[ Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[ ClassDojo](https://www.capterra.com/p/124446/ClassDojo/)[ Duolingo](https://www.capterra.com/p/210401/Duolingo-for-Schools/)[ Gradelink](https://www.capterra.com/p/118900/Gradelink-SIS/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (38) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (38) 4.5 Based on 38 reviews ## User reviews Overall rating 4.6 Based on 42 reviews Filter by rating 5(24) 4(18) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Rick P. Assistant Technology Director Education Management ### "Good product but very unresponsive to customer feedback" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 March 9, 2026 The product is overall quite good, aside from the inability to search our thousands of past support tickets. The company executives seem to have their own agenda and do not listen to the basic, everyday needs of their customers. I once managed to get a promise from them to prioritize a fix to the search tool, but then they changed their priorities without informing us. They are now two months beyond their promised release date, and they have not provided any hope of when it will be worked on, despite me asking. Pros The user interface for technicians is very easy to use, and it has a good way for us to document the work we have completed, who did it and when. The integration of the asset database with the ticketing system is very helpful. Cons It lacks a useable method for finding old tickets. It is possible to use their "filter" feature to narrow things down somewhat, but the problem description field cannot be used, which is where the relevant data in a tickets is usually located. Their "search" tool (separate from the filter tool) is not smart at all. You can only enter a word or text string, no date, location, etc. The results come up in random order, so you can't even look through the long list of irrelevant results by date or building, etc. We, along with others, have brought this to the attention of Incident IQ, but they seem to have their own agenda and do not listen to the basic, everyday needs of their users. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JR Jacob R. Services Information Technology and Services ### "IIQ is saving us time and money. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 1, 2024 It has been incredible. The overall product is wonderful. It has saved so much time with our team since using it. It is super simple to use. Pros Ease of use. Super simple to set up for the organization. Streamlined interface. Ease of importing users and inventory into the system. Customer support. Cons I have not found a single thing that I do not like about this product since using it. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Cost and not happy with the structure of the product. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. James R. Marketing Specialist Marketing and Advertising ### "Critical database and document management platform" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 7, 2023 It keeps our team members updated on all organization matters. It provides effective information on performance and individual contribution of all the company employees. Pros This is the most reliable tool for employee database configurations and performance tracking. It has secure document governance tool that protects individual member information. The self-service portal saves time and cost of registration for new employees. Cons Incident IQ has not failed us since we deployed it. It has maintained substantial performance throughout. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Felicia B. Business Analyst Consumer Services ### "Ticketing and employee database management software" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 22, 2023 This application has reliable database that keeps data privately for each team member. Customer desk has enhanced effective service delivery and managed consumer satisfaction. The customer support team has been the best as they are always available when we contact them to offer business leads. Pros It enhances monitoring of workflows and ticketing in the entire supply chain ecosystem. Incident IQ provides data analytics from work processes and employee performance. It is easy to customize this application to accommodate employee data and performance tracking metrics. Cons The advanced automation options have not been implemented effectively based on the modern organization demands. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Heather W. Data Analyst Information Technology and Services ### "The powerful ticket orchestration application" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 12, 2023 The tool has helped my team to collect efficient data from various department. It provides alerts when there are inefficiencies across the workflows infrastructure. It has promoted quick growth in all the company sectors. Pros Incident IQ controls the company help desk that promotes close customer relations. It enhances transparent workflows and close asset monitoring. It provides real-time insights on performance. Cons It is awesome product with positive performance record. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NF Nihindu F. Graphic designer Animation ### "Incident IQ is great software!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 3, 2023 To be honest, I'm really happy with Incident IQ. Pros Easy to use and interface is simple. Customer service is great, freindly. The price also reasonable. I hope they will add more features to this software. Cons Need some improvements for interface. Apart from this I don't have any issues so far. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EJ Elliston J. Systems Support Technician Primary/Secondary Education ### "A great option for School Districts of many sizes." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 March 30, 2023 Pros It was easy to get started, even from ground zeroThe web interface is always improving and works well Asset search works well, and extends some google admin functionality by bringing multiple data points into one page.User adoption was very high, most people figured it out without issue.They are very open to community feedback, and always are quick to respond there. Cons The mobile app is extremely buggy and barely functionsSome features seem to be built around an perfect world scenario.Slow to implement user feedbackSome updates have stripped away features in exchange of simplicity.Ticketing system for contacting support is confusing and easy to mix up with in-district tickets. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Production mañàger Food & Beverages ### "Is incident IQ good?" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 7, 2023 In general, it is a good program that greatly facilitates the handling of data, saves time and increases the efficiency of the organization's work. Pros This platform helped a lot in managing HR operations, it also made it much easier to issue and track reports, its customer support is good, it can be used to automate a lot of the company's work, it has a set of powerful features for creating tickets. Cons The data display method must be updated, sometimes problems appear in the issuance of stickers, it is preferable to provide a free trial before purchasing. Switched from [AssetTiger](https://www.capterra.com/p/151021/AssetTiger/) To use a better tool in dealing with data and managing ticket operations. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BC Brayan C. Analista de sistemas Information Technology and Services ### "Incident IQ no dudes en usarlo." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 27, 2022 en mi anterior trabajo lo implemente para llevar un control de todos los productos que veniamos en el loca. Pros Me ha servido mucho en diferentes areas laborales, tales como el area de activos ha servido para llevar el control de los implementos, maquinas y perifericos asignados a los agentes. Cons Hasta el momento ha funcionado perfectamente. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EE Efe E. Executive Director Non-Profit Organization Management ### "Good job" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 September 6, 2022 It makes it easier for you to learn to use k12 software and makes you more knowledgeable. Pros It is a more useful k12 application than its counterparts. The interface is easy to use and if you learn fast enough you won't have any problems. The overall quality is not bad, needs minor improvements. Cons Some minor improvements in the interface and overall quality and highlighting some of the buttons will make the application more useful. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/186247/Incident-IQ/reviews/) Popular comparisons [Freshdesk vs Incident IQ](https://www.capterra.com/compare/124981-186247/Freshdesk-vs-Incident-IQ)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. 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