# Guusto Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Guusto the right Employee Recognition solution for you? Explore 3546 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/186209/Guusto/reviews --- Guusto 4.9 (3546) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 18th, 2026 # Reviews of Guusto Ease of use 4.9 Customer Service 4.9 ## Pros and Cons in Reviews Streamlined and intuitive experience 99% positive reviews out of 857 Most reviewers find ease of use essential, highlighting simple navigation, quick setup, and minimal steps for rewarding colleagues. Zannatul N innovation catalyst, 51 - 200 employees. "The platform streamlines the entire process, making it easy to acknowledge hard work without the usual administrative burden." Cumbersome account and login process 61% negative reviews out of 126 Some reviewers describe account and login as confusing, with frequent verifications, password issues, and inconsistent mobile access. Elisabeth G Engineer II, 51 - 200 employees. "I don't like that it prompts me to log in a bunch of times before i can redeem." Meaningful employee appreciation tools 100% positive reviews out of 197 Reviewers appreciate appreciation features that foster positive culture, motivate teams, and personalize rewards for various achievements. Gianni A Communication Manager, 201 - 500 employees. "Allow peer to peer recognition that foster culture of appreciation in our organization." Flexible, real-time recognition platform 99% positive reviews out of 177 Most reviewers describe recognition as immediate, customizable, and seamlessly integrated, boosting morale and reinforcing company values. Janice C Insurance Advisor, 1,001 - 5,000 employees. "It allows for instant recognition and praise of colleagues in your own words and you can personalize each Guusto recognition." ## Showing most helpful reviews Showing 1-25 of 3546 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Anthony C. Law Clerk, Trademarks Law Practice Used the software for: 1-2 years ### "Flexible Gift card options make funding easy" May 7, 2026 5.0 Guusto is very flexible and easy to use and is a great way to use your employment rewards that you receive. Pros I like the options available for where I can put my funds, even the feature of combining multiple gift amounts into one. The gift card choices are also vast and cover many necessary areas that most people shop at on a daily basis. Cons The only confusion I get is that when I select an amount sometimes cards are not available for that amount. Which means I have to go search the card and find out the minimum and maximum amount they accept. Review Source ZB Zoe B. Move Ambassador Non-Profit Organization Management Used the software for: 1-2 years ### "My Experience with Guusto" May 6, 2026 5.0 Overall, my experience with Guusto has been positive, but not without a few drawbacks. It does a good job of making workplace recognition easier and more accessible, and I can see how it encourages a culture of appreciation when used consistently. The platform stands out most in environments where teams are distributed or where managers want a quick way to acknowledge effort without going through complicated reward systems. However, while it is convenient, it doesn’t always feel as flexible or seamless as it could be, especially when it comes to reward variety and small usability details. I would say it is a solid tool for employee recognition and definitely better than doing nothing or relying on outdated systems, but there is still room for improvement in terms of customization and user experience. Overall, I would describe it as reliable, helpful, and effective, but not perfect. Pros I like Guusto because it makes employee recognition feel simple, fast, and more personal than traditional reward systems. The platform is easy to navigate, and it removes a lot of the friction that usually comes with giving or receiving rewards at work. I appreciate that it allows managers and teammates to send recognition in real time, which makes appreciation feel more immediate and meaningful instead of delayed or formal. The flexibility of choosing different gift cards or rewards is also a strong point because it gives people autonomy rather than forcing a one-size-fits-all reward. I also like that it works well for remote or hybrid teams, since recognition doesn’t depend on being physically present. Overall, it feels like a modern tool that actually supports positive workplace culture instead of making recognition feel like an extra administrative task. Cons Even though Guusto is useful, there are some parts of the experience that feel limiting or slightly frustrating. One issue is that the selection of reward options can sometimes feel restricted depending on region or availability, which takes away from the flexibility it’s supposed to offer. I also find that the value of certain rewards doesn’t always feel equal, especially when fees or conversion differences reduce what you actually get. Another downside is that the platform can sometimes feel a bit too structured or corporate, which makes recognition feel less spontaneous than it could be. At times, the notifications or emails can feel repetitive or unnecessary, especially if you are actively using the platform. I also think the user experience could be smoother in certain areas, like tracking rewards or understanding redemption details more clearly without extra steps. Review Source KV Kaylin V. Evs Environmental Services Used the software for: 1-2 years ### "No comment" October 26, 2024 2.0 I love the fact that every time I get a reward I can redeem on for a prepaid gift card Pros We can win boards and redeem them for the items that we like Cons Sometimes it can be a difficult to comprehend to redeem our Rewards where we have to go to HR to get assistance Review Source AR Amy R. CEO Environmental Services Used the software for: 2+ years ### "5 Stars for Guusto!!" March 25, 2026 5.0 Excellent, simple, always loads easily, and super simple to click a few buttons, then off goes the reward to an employee. Pros Super easy, with a great interface, and I can queue up the perks in Guusto plus send employee recognition in 60 seconds!! Cons Nothing - it is incredibly easy to use, love the dashboard + the dashboard showing how good it is to send perks through this way. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing Guusto Guusto seemed easier to use, with a great dashboard experience. Review Source Adam H. Parts Manager Automotive Used the software for: 2+ years ### "Great Website with lots of Merchants" March 30, 2026 5.0 My experience with Guusto is great, just knowing there is a huge list of Merchants you can select from and having the reassurance that their site is safe and secure makes it so much fun to use. Pros When receiving your Guusto gift, Guusto makes it super easy to get your gifts in just a few clicks. Just select your vendor and amount and print your gift card. Cons There is nothing I dislike about Guusto; they have done a very good job with their website. The only thing I can think of is to make the website a bit more colourful. Review Source Tytianna M. Telephone Interviewer Market Research Used the software for: Less than 6 months ### "Keep up the good work" May 11, 2026 5.0 I like the way Guusto, is overall put together, when my supervisors, recognize me, fkr my work and effort, ots sent to me, so I can see it.. Pros What I like the most a about Guusto, is the way, the shine the spot light, on others, for there hard work, the hard work of others dont go unnoticed and I love it . Cons Personally, I don't have any cons, a out Guusto, I really enjoy the app, I really like the way its points out the positive in people.. Review Source Kyle K. Project Manager Chemicals Used the software for: 2+ years ### "Guusto is great for our facility!" April 14, 2026 5.0 Guusto has allowed our management team to incentivize our emergency response team members. This allows for higher participation on the voluntary team. Without it, we were losing members since there was no reason to be on the team other than "it was the right thing to do." Pros I love the number of gift card options available in order to cash out rewards. There are so many vendors to choose from, along with big ones like Amazon, Walmart, and Best Buy. Cons I don't really have anything bad to say about the program. Our entire site loves using the program as a way to hand out rewards to individuals that have earned them. Review Source Qaisar A. BI Manager Information Technology and Services Used the software for: 2+ years ### "A Convenient Way to Appreciate Team Members" April 10, 2026 5.0 Excellent easy to manage and send gift and recognize team members instantly with flexibility to choose what end-user wants Pros Guusto makes it really easy to recognize team members and send a quick thankyou. I like that people can choose something they actually want, which makes it feel more meaningful. Cons Should have e-Visa card as previously they had e-Mastercard but now offers only physical master card Review Source Babar A. Sales Clerk Pharmaceuticals Used the software for: 2+ years ### "Employment Recognition " May 19, 2026 5.0 Excellent program helps people to share their experiences in the Guusto portal with ease of Guusto app. Pros More connected with your company and management motivate user to perform well in the organisation. Make new friends through appreciation. Cons Guusto app needs more features to be added because some task one perform on Guusto website instead of Gussto App. Review Source Dave C. Sales Medical Devices Used the software for: 2+ years ### "Lots of vendors to use!" May 23, 2026 5.0 Excellent. Easy login, user interface. Use it for employee recognition and the digital funds are applied instantly to a vendor of your choice Pros Easy to use and thousands of vendors. Used for employee recognition. Funds are applied instantly to a vendor of your choice. Great value for money and order and delivery is instant! Cons Nothing really. If ever there is a issue, it is resolved very timely. customer support is very good and easy to use Review Source VR Verified Reviewer National Talent Acquisition Specialist Business Supplies and Equipment Used the software for: 2+ years ### "Guusto feedback from Cansel Administrator (Canada and US)" January 29, 2026 5.0 I am happy with the system because it is easy to use, efficient, and well designed to support employee recognition. The platform is intuitive, making it simple to navigate and complete tasks without confusion. I especially appreciate the customer support team at Guusto, as they are very responsive and helpful whenever I have questions or encounter issues. Their prompt and professional assistance makes the overall experience much smoother and more reliable. So far, I have not identified any major problems with the system, and I am satisfied with its performance. Overall, Guusto provides a positive and valuable user experience. Pros Guusto Recognition Program delivers strong value for money by offering an effective and user-friendly platform for employee recognition. Its intuitive design makes it easy for both managers and employees to navigate and use the system without extensive training. The customer support team is responsive, helpful, and reliable, ensuring issues are addressed quickly and professionally. Guusto’s recognition features encourage timely and meaningful appreciation, helping organizations foster a positive workplace culture. Overall, the program enhances employee motivation and engagement by making recognition simple, accessible, and impactful, making it a valuable tool for organizations seeking to strengthen their recognition and reward initiatives. Cons At the moment, I haven’t identified any issues. So far, I’ve been satisfied with the system, and my coworkers have expressed the same positive feedback. Review Source pG pooja G. Insurance advisor Insurance Used the software for: 2+ years ### "Simple, Thoughtful Recognition That Actually Gets Used" May 2, 2026 5.0 Overall, my experience with Guusto has been really positive. It’s a straightforward and reliable platform that makes recognizing people feel easy and genuine rather than forced or overly transactional. Sending rewards is quick, and the process is smooth enough that it actually gets used consistently—which is a big win for any recognition tool. What stood out most is how it helps create a culture of appreciation without adding extra complexity. People can choose rewards that suit them, which makes the gesture feel more meaningful. While there are a few areas that could be more advanced—like customization or deeper features—the simplicity is also part of its strength. In general, it feels like a practical, people-focused solution that does exactly what it’s meant to do: make recognition more frequent, accessible, and impactful. Pros What I liked most about Guusto is how simple and thoughtful it makes recognition feel. The platform is really easy to use—both for sending and receiving rewards—so it doesn’t feel like a chore or another complicated system to manage. I also appreciated the flexibility in choosing gifts, since recipients can pick something that actually suits them instead of being stuck with a one-size-fits-all option. Another standout is the focus on meaningful appreciation. It’s not just about giving a reward, but about making the recognition feel personal and genuine. That makes a big difference in team morale and engagement. Overall, it feels like a tool designed with people in mind, not just processes. Cons One thing I liked least about Guusto is that, while it’s simple, the customization options can feel a bit limited—especially if you’re trying to tailor rewards or branding more closely to your company’s identity. It can sometimes come across as a bit “one-size-fits-most.” Review Source SM Shannan M. Care Coordinator Mental Health Care Used the software for: 6-12 months ### "Started from bottom" January 27, 2026 5.0 So far, my experience with Guusto has been easy, user friendly. The colors, symbols are bright. If someone gives you a shoutout it can been seen throughout the agency. Pros rewards, praises, incentive to work harder, morale booster, teamwork and camaraderie, positive atmosphere, and appreciation Cons As of now, I have no cons/negatives, bugs/issues or thoughts about Guusto. However, this is my first time using Guusto and no complaints. Review Source VR Verified Reviewer Operations Manager Facilities Services Used the software for: 2+ years ### "Quick appreciation platform " March 26, 2026 5.0 I use it for multiple type of recognitions, shout outs, birthdays and to assert good behaviors and get healthy feedback when it gets to fronline staff Pros I like the quick access to create a memorable recongnition that gets to my staff immediately. I have found the team to be responsive Cons I enjoy all the features, I cannot identify one that doesn't. the structure of the program makes it likeable Review Source Muhammad Ali F. Pharmacy manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Appreciation" December 15, 2025 5.0 Amazing to use.My overall experience with Guusto has been overwhelmingly positive, and it has proven to be a highly effective and modern solution for employee recognition. It successfully avoids the common pitfalls of traditional points-based systems by focusing on flexibility and ease of use. Pros Customer support and value for money Exceptional Ease of Use: The platform is incredibly intuitive and user-friendly, both for managers sending rewards and for employees redeeming them. Sending a gift takes no time at all, and recipients can claim their reward effortlessly, often without needing to create a separate account. Cons Detailed Analytics for Peer-to-Peer Recognition: Guusto does a great job of tracking gift redemptions and usage. However, having more granular, filterable data specifically on who is giving Shoutouts (peer-to-peer recognition) and which teams are most actively participating would be beneficial for measuring cultural impact. Review Source Jayne M. CEO Civic & Social Organization Used the software for: 6-12 months ### "Guusto Has Transformed How We Recognize and Reward Our Team" March 26, 2026 5.0 Guusto has been a fantastic solution for employee recognition and rewards. It saves time, simplifies administration, and helps create a culture of appreciation. Our team really enjoys receiving Guusto gifts, and it’s had a noticeable positive impact on engagement and morale. I’d definitely recommend it to any organization looking for a straightforward, flexible, and effective way to recognize great work. Pros Guusto is incredibly easy to use for both sending and receiving gift cards. The platform is intuitive, and I love how flexible it is — recipients can choose from a wide range of popular merchants, making every reward feel more personal and meaningful. It’s a great tool for showing appreciation quickly and efficiently. Cons Nothing! Honestly, there’s nothing significant that stands out as a downside. My experience with Guusto has been smooth, and everything has worked exactly as expected. Review Source SR Sarah R. House keepers Hospitality Used the software for: 1-2 years ### "Wonderful app " February 23, 2026 5.0 Fantastic easy to use love it . But I wish it would show the balance on what’s left on gift card . Overall very satisfied Pros It’s so easy to use and the money is at you’re fingers tips at anything you need it you. Can can pick whatever gift card suits you . Cons Doesn’t show the balance on what’s left on your gift card on whatever you pick . It would be so helpful Review Source Cindy G. Licensed Hearing Instrument Specialist Medical Devices Used the software for: 1-2 years ### "Fabulous Customer service!" February 25, 2026 5.0 I had a very good experience, customer service was very helpful, and resolved my issue rapidly and completely, and stayed with me the entire process until everything was resolved. Pros Ease of use, wide variety of vendors. Great customer Service. Stayed with me every step of the way until all issues were resolved to my satisfaction. Cons No access to a live voice to address issues. It was difficult to find assistance googling Guusto until I realized I was misspelling it. Was spelling it with one "u". Review Source HH Hassan H. Call Center Rep Banking Used the software for: 6-12 months ### "Motivating Recognition and Rewards That Inspire Us to Excel" October 28, 2025 5.0 My overall experience with Guusto has been really good. I have received gifts and shouted other reps out as well. Guusto has been a good source of motivation for me to work hard and show my very best so that I am able to be rewarded. Pros What I appreciate most about Guusto is the recognition it provides to reps. I also enjoy the gifts it offers, which motivate us to work harder, improve, and aim higher. I find it to be useful many times and have used Guusto a lot in the past. Cons There isn't much that I dislike about Guusto. However, I do think there are areas that could be enhanced. The user experience could be improved by adding more buttons and features that would make it easier for users to navigate and use the platform. Review Source LaTroya G. Lead Pharmacy Technician Government Relations Used the software for: Less than 6 months ### "Guusto Forever!!" February 27, 2026 5.0 I have a great experience thus far with the Guusto system, the tech support tech is always available if I have questions or concerns as well. Pros What I like the most about Guusto is the easiness to navigate the software. I love the peer to peer recognition. Cons There is nothing that I do not like about Guusto so far, by far it is the most easiest system I've tried thus far. Review Source VR Verified Reviewer Leadership Development Program Manager Insurance Used the software for: 2+ years ### "Flexible options for points" April 13, 2026 5.0 Excellent customer service and very helpful to get me started. Emailed me quickly to help get me started. Pros I like that there are so many choices to use points on. There is something for everyone, whether being rewarded points for employee recognition or for showing support to an employee during difficult times. Cons There was a bit of a learning curve to redeem, and the language could be a bit more clear sometimes. Review Source Megan P. Senior Software Sales Coordinator Information Technology and Services Used the software for: 1-2 years ### "Loving guusto!" December 16, 2025 5.0 easy to track and show when i receive gift card sand how to use them. i like that i can split up the guusto value into different gift cards. Pros Guusto is very easy to use, lots of choices for redeeming the gift cards. I love that it is so fast and easy. Cons they used to have lululemon as a choice for gift card redemption and that is no longer a choice. I would like for that option to return. Review Source sJ scarlett J. Staffing Coordinator Market Research Used the software for: 1-2 years ### "Everything is Perfect EXCEPT AI Dependance " October 23, 2025 5.0 I have not had any issues using Guusto, it is extremely bright and user friendly and is a positive way to establish rapport with our employees Pros +Fun atmosphere on the site, easy to use +Great way to shoutout our employees where it won't get lost in an email inbox Cons \-The fact that it has implemented AI for the simplest task possible, is such a waste of valuable resources and killing our planet! Do better. Review Source Jennifer C. Commercial Excellence Operations Manager Medical Devices Used the software for: 1-2 years ### "Great working w/ Guusto" March 6, 2026 5.0 My overall experience with Guusto has been good. I have been using it for over two years. It works very well and it's easy to use. Pros I liked the ease of use, employee recognition, and user interface. It's very easy to use and it links to our company store. Cons There is nothing. I thought it all worked well. I can easily place an order and have it go to my company store. Review Source RM Robert M. Cybersecurity Engineer Information Technology and Services Used the software for: 2+ years ### "Perfect way of saying Many Thanks,Guusto." July 20, 2025 5.0 Overall Guusto is trustworthy and professional ,Make it easy to recognize and thank you someone in multiple ways. Pros I really enjoy the simplicity of Guusto, just few clicks and all is done. Has a mobile app that is easy to access even on the go. More than 100 merchants are available. Offer simple method of delivery (email) no any physical gift card. Allow customizable gift card and note . Cons In Guusto lots of advanced features are locked in paid plan .The free plan option is just a single account with fewer features . 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