# Guusto Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Guusto the right Employee Recognition solution for you? Explore 3691 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/186209/Guusto/reviews --- Guusto 4.9 (3691) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 16th, 2026 # Reviews of Guusto Ease of use 4.9 Customer Service 4.9 ## Pros and Cons in Reviews VP Vijay P PharmacistPharmaceuticals, 51 - 200 employeesUsed the software for: 1-2 years. “Immediate access to a wide variety of popular gift cards, making it a fast, versatile way to reward staff, An incredibly simple interface and straightforward redemption process that requires no technical know-how.“ June 7, 2026 SP Sadiq P Personal AdvisorInsurance, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “The selection of available gift cards and reward options may be limited depending on the recipient's location, which can reduce flexibility for some users.“ June 3, 2026 AA Amekia A Hearing Care CoordinatorHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 1-2 years. “I have had a ball winning gift cards and making selections and spending my time making selections of how to celebrate my wins with the gift card choies.“ March 24, 2026 Lipsha P PswHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: Less than 6 months. “One downside is that some reward options may not always be available in certain locations, and occasionally the app can feel slightly slow when loading rewards or notifications.“ May 23, 2026 KG Komal G Client serviceLaw Practice, 10,001+ employeesUsed the software for: 6-12 months. “Guusto also encouraged regular recognition among team members, which strengthened morale and teamwork. While there were a few minor areas that could be improved, such as expanding reward choices and customization features, the platform overall delivered a smooth and valuable experience.“ May 27, 2026 GC Gilian C ManagerMuseums and Institutions, 501 - 1,000 employeesUsed the software for: 1-2 years. “I found it hard to get detailed receipts with fees broken out to send in on my expense reports. should have a a quicker button to print.“ December 20, 2025 Janice H Insurance AdvisorInsurance, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “It allows for instant recognition and praise of colleagues in your own words and you can personalize each Guusto recognition.“ December 28, 2025 KM Kayla M Sous ChefFood Production, 10,001+ employeesUsed the software for: 1-2 years. “In my experience, employees have the taxes come out of their paycheck and some find that unfair since the money is not added to the paycheck and the cost is not coming from the gift.“ June 11, 2026 ## Showing most helpful reviews Showing 1-25 of 3691 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Novi Trisha M. Registered Nurse Hospital & Health Care Used the software for: 1-2 years ### "Simple way to appreciate employees" May 31, 2026 5.0 It is a great employee recognition platform that makes staff feel valued and appreciated. The reward redemption process is easy, and the platform helps promote a positive workplace culture. Pros Guusto is easy to use and makes employee recognition meaningful. I appreciated being recognized for my work, and the rewards were simple to redeem. The platform helped boost morale and encouraged appreciation among team members. Cons The selection of rewards could be expanded, and sometimes it takes time to decide which options to redeem. Other than that, the platform is straightforward and user friendly. Review Source ZB Zoe B. Move Ambassador Non-Profit Organization Management Used the software for: 1-2 years ### "My Experience with Guusto" May 6, 2026 5.0 Overall, my experience with Guusto has been positive, but not without a few drawbacks. It does a good job of making workplace recognition easier and more accessible, and I can see how it encourages a culture of appreciation when used consistently. The platform stands out most in environments where teams are distributed or where managers want a quick way to acknowledge effort without going through complicated reward systems. However, while it is convenient, it doesn’t always feel as flexible or seamless as it could be, especially when it comes to reward variety and small usability details. I would say it is a solid tool for employee recognition and definitely better than doing nothing or relying on outdated systems, but there is still room for improvement in terms of customization and user experience. Overall, I would describe it as reliable, helpful, and effective, but not perfect. Pros I like Guusto because it makes employee recognition feel simple, fast, and more personal than traditional reward systems. The platform is easy to navigate, and it removes a lot of the friction that usually comes with giving or receiving rewards at work. I appreciate that it allows managers and teammates to send recognition in real time, which makes appreciation feel more immediate and meaningful instead of delayed or formal. The flexibility of choosing different gift cards or rewards is also a strong point because it gives people autonomy rather than forcing a one-size-fits-all reward. I also like that it works well for remote or hybrid teams, since recognition doesn’t depend on being physically present. Overall, it feels like a modern tool that actually supports positive workplace culture instead of making recognition feel like an extra administrative task. Cons Even though Guusto is useful, there are some parts of the experience that feel limiting or slightly frustrating. One issue is that the selection of reward options can sometimes feel restricted depending on region or availability, which takes away from the flexibility it’s supposed to offer. I also find that the value of certain rewards doesn’t always feel equal, especially when fees or conversion differences reduce what you actually get. Another downside is that the platform can sometimes feel a bit too structured or corporate, which makes recognition feel less spontaneous than it could be. At times, the notifications or emails can feel repetitive or unnecessary, especially if you are actively using the platform. I also think the user experience could be smoother in certain areas, like tracking rewards or understanding redemption details more clearly without extra steps. Review Source KV Kaylin V. Evs Environmental Services Used the software for: 1-2 years ### "No comment" October 26, 2024 2.0 I love the fact that every time I get a reward I can redeem on for a prepaid gift card Pros We can win boards and redeem them for the items that we like Cons Sometimes it can be a difficult to comprehend to redeem our Rewards where we have to go to HR to get assistance Review Source KB Kathryn B. Crisis Intervention Specialist Mental Health Care Used the software for: 6-12 months ### "Great to Build Teamwork" March 4, 2026 5.0 I am not in administration, thus I only use it for small things. But I do love the perks such as the gift cards and rewards. Pros I love that I can interact and encourage coworkers, even ones I do not see every day! It also encourages me when others are able to recognize my efforts. Cons At times, navigating can be a bit confusing. Trying to navigate what is where can be challenging. There was a bit of a learning curve. Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) I did not make the choice to change, HR made the choice Review Source Jenna M. DSW Hospital & Health Care Used the software for: 2+ years ### "Try Guusto" May 28, 2026 5.0 very easy to use, customer service answers promptly and helps to solve any issues. Any time I've had an issue or question it was answered quickly. Pros the variety of options to choose from to redeem are amazing and can cover all type of categories of things you may want or need. Cons Amazon is no longer available for me to choose from for work which sucks as it was my top choice, however still lots of great options Review Source Babar A. Sales Clerk Pharmaceuticals Used the software for: 2+ years ### "Employment Recognition " May 19, 2026 5.0 Excellent program helps people to share their experiences in the Guusto portal with ease of Guusto app. Pros More connected with your company and management motivate user to perform well in the organisation. Make new friends through appreciation. Cons Guusto app needs more features to be added because some task one perform on Guusto website instead of Gussto App. Review Source SUNDEEP SAURABH K. Pharmacy asssiatnt Health, Wellness and Fitness Used the software for: 1-2 years ### "Guustoooooo" May 27, 2026 4.0 Overall, my experience with Guusto has been positive. It is a simple and rewarding platform where I receive appreciation and gifts for my hard work. The process is easy to use, and the rewards make employees feel recognized and motivated. Pros Guusto rewards me with thoughtful gifts and recognition for my dedication and hard work daily often. Cons I dislike that Guusto rewards can sometimes have limited redemption options and occasional delays in receiving gift cards after completing hard work and achievements. Review Source Lipsha P. Psw Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great Employee Recognition Platform with Easy Rewards" May 23, 2026 5.0 Overall, my experience with Guusto has been positive. It is an effective platform for employee recognition and appreciation, helping improve workplace morale and engagement. The system is easy to use for both employers and employees, and customer support is generally responsive when issues arise. It’s a convenient and modern way to reward employees without making the process complicated. Pros What I liked most about Guusto is how simple and user-friendly the platform is. It makes employee recognition quick and meaningful, and employees can redeem rewards from many popular brands. The interface is clean, easy to navigate, and the setup process is straightforward. It also offers good value for money compared to other recognition platforms. Cons One downside is that some reward options may not always be available in certain locations, and occasionally the app can feel slightly slow when loading rewards or notifications. More customization options for employers would also improve the experience. Review Source Saidith H. Human resources coordinator Food Production Used the software for: 2+ years ### "Perfect app to send gifts to others " May 8, 2026 5.0 If you want to have an extremely easy way to reward your employees, Gusto has several options and good options to redeem the gift cards Pros This app is perfect for small or big companies in order to send gifts or rewards to their employees for their hard work. Cons I do no have any bad experience with gusto, everything has been so good, We use this app every month Review Source Chantal P. Staffing Manager Staffing and Recruiting Used the software for: 1-2 years ### "Amazing, easy to use program!" May 31, 2026 5.0 Great! I love the program, makes it easy to reward our team as well without having to overthink what they like, need, etc. Pros Easy to use, simple user interface, good customer support. Great value, absolutely. I have never experienced any bugs or issues while using it. Cons More options, though there are MANY. I am sometimes unsure with how I can use these cards in store, so maybe some more instruction on that for future users. Review Source Ryan J. Operations Manager Automotive Used the software for: 6-12 months ### "Straightforward to use with a great vendor selection and lots of flexibility for the end-user" February 2, 2026 5.0 Our previous employee reward/recognition program accumulated points that the employee could only redeem for products that the program offered. The selection was not great and many employees sat on large amounts of unredeemed points because there was nothing they wanted from the selection the program had available. With Guusto the employee has a much wider range of vendors and therefore products to choose from, and even if their reward was not enough to outright purchase an item from one of those vendors, they can partially subsidize the purchase if they so choose with their Guusto redemption. Pros It is straightforward to use as an employer, has good selection of vendors the recipient can use, and is easy to use for the recipient. Cons So far I am quite pleased with it, so no complaints as yet. It is easy to use with good selection for the recipient to choose from. Switched from [360 Recognition](https://www.capterra.com/p/125712/360-Recognition/) The rewards catalog was very limited from 360 Recognition and a lot of users sat on large amounts of unused points because there was nothing they were interested in redeeming for. Review Source MA Miguel A. Network Systems Administrator Airlines/Aviation Used the software for: 1-2 years ### "My pleasure using Guusto" June 18, 2026 5.0 My overall experience with Guusto is very positive. It’s a straightforward, effective platform that does exactly what it’s designed to do—make employee recognition quick, easy, and meaningful. What stands out most is how frictionless it is. Sending recognition takes very little time, which encourages more frequent use and helps build a culture of appreciation. The instant delivery of rewards is a big plus, because it reinforces positive behavior right when it happens. I also like that recipients have flexibility in choosing their rewards, which makes the experience feel more personal and valuable. At the same time, the platform keeps things simple, which is both a strength and a limitation. It doesn’t overwhelm users with features, but it also doesn’t offer as much depth in areas like customization, advanced analytics, or social engagement compared to some other tools. Overall, I’d describe Guusto as a highly practical and user-friendly recognition solution. It’s especially Pros What I like most about Guusto is how simple and purposeful the platform is. It focuses on making employee recognition easy, immediate, and meaningful without adding unnecessary complexity. A few standout aspects: Ease of use – The interface is very intuitive, so managers and employees can recognize others in seconds without needing training. Real-time recognition – You can send rewards instantly, which makes appreciation feel timely and genuine rather than delayed or procedural. Personal choice for recipients – Instead of forcing a single reward, recipients can choose from a wide range of gift options, which increases the perceived value. Fair and inclusive approach – Features like budget controls and reporting help ensure recognition is consistent across teams. Strong culture alignment – It encourages frequent, peer-to-peer recognition, which helps reinforce positive behaviors and company values. Overall, it strikes a great balance between simplicity and impact—making recognition part of everyday work rather than a one-time initiative. Cons What I like least about Guusto comes down to a few practical limitations that can affect the overall experience: Limited customization in some areas – While it’s great for quick recognition, the personalization of messages, branding, or reward programs can feel a bit constrained for organizations that want a highly tailored experience. Reward selection gaps (depending on region) – Although there are many options, the catalog can sometimes feel limited or less relevant in certain locations compared to competitors with broader global partnerships. Lack of deeper engagement features – It focuses strongly on sending rewards, but it doesn’t go as far into social recognition, gamification, or community-building features that some other platforms emphasize (like public feeds, leaderboards, etc.). Reporting can feel basic – The analytics are useful for tracking spend and usage, but they may not provide deep insights into engagement trends or behavior changes without additional analysis. Can feel transactional if overused – Because it's centered on gift cards, recognition can sometimes feel more like a transaction rather than a cultural or emotional experience if not paired with thoughtful messaging. Overall, none of these are deal-breakers, but they’re areas where the platform could evolve to offer more depth and flexibility. Provide your feedback on BizChat Review Source VR Verified Reviewer National Talent Acquisition Specialist Business Supplies and Equipment Used the software for: 2+ years ### "Guusto feedback from Cansel Administrator (Canada and US)" January 29, 2026 5.0 I am happy with the system because it is easy to use, efficient, and well designed to support employee recognition. The platform is intuitive, making it simple to navigate and complete tasks without confusion. I especially appreciate the customer support team at Guusto, as they are very responsive and helpful whenever I have questions or encounter issues. Their prompt and professional assistance makes the overall experience much smoother and more reliable. So far, I have not identified any major problems with the system, and I am satisfied with its performance. Overall, Guusto provides a positive and valuable user experience. Pros Guusto Recognition Program delivers strong value for money by offering an effective and user-friendly platform for employee recognition. Its intuitive design makes it easy for both managers and employees to navigate and use the system without extensive training. The customer support team is responsive, helpful, and reliable, ensuring issues are addressed quickly and professionally. Guusto’s recognition features encourage timely and meaningful appreciation, helping organizations foster a positive workplace culture. Overall, the program enhances employee motivation and engagement by making recognition simple, accessible, and impactful, making it a valuable tool for organizations seeking to strengthen their recognition and reward initiatives. Cons At the moment, I haven’t identified any issues. So far, I’ve been satisfied with the system, and my coworkers have expressed the same positive feedback. Review Source Alex Y. Assistant Project Manager Construction Used the software for: 1-2 years ### "Great Tool for Employee Recognition" November 3, 2025 5.0 Very positive. I love being able to recognize team members and make sure they know they're appreciated. It's nice to know I can provide a morale boost for my team members. Pros I like that Guusto allows me to recognize the members of my team doing a great job. Organizations and higher-ups don't always have the best visibility on the day-to-day operations of a company, but those day-to-day operations are a huge determining factor in the success of the business. Guusto allows me to recognize my team members and ensure that they know that they are valued and appreciated. Cons I think the merchant selection could be improved. Having more options is always a good thing, and will allow for a more widespread appreciation of recognition. If the gift being received can only be redeemed at merchants that someone isn't very interested in, they might not appreciate the gift as much as if it were available to be redeemed somewhere they really enjoy. Review Source YL Yoounggue L. Hearing Aid Practitioner Health, Wellness and Fitness Used the software for: 1-2 years ### "Simple, Convenient, and Meaningful Employee Recognition" June 2, 2026 5.0 My overall experience with Guusto has been very positive. It is a helpful and efficient platform for employee recognition and rewards. I found it easy to use, reliable, and convenient. It also helps make recognition feel more personal and appreciated, which can improve motivation and workplace culture. Pros What I like most about Guusto is how simple and convenient it is to use. The platform makes it easy to send and receive rewards or gift cards, and the overall process feels smooth and user-friendly. I also appreciate that it gives employees meaningful recognition in a practical way. Cons There is not much that I dislike. If I had to mention one thing, I would say that some users may need a little time at first to understand all the available features and options. However, once you get used to it, it is very easy to use. Review Source SM Shannan M. Care Coordinator Mental Health Care Used the software for: 6-12 months ### "Started from bottom" January 27, 2026 5.0 So far, my experience with Guusto has been easy, user friendly. The colors, symbols are bright. If someone gives you a shoutout it can been seen throughout the agency. Pros rewards, praises, incentive to work harder, morale booster, teamwork and camaraderie, positive atmosphere, and appreciation Cons As of now, I have no cons/negatives, bugs/issues or thoughts about Guusto. However, this is my first time using Guusto and no complaints. Review Source VR Verified Reviewer HR and Communications Coordinator Human Resources Used the software for: 6-12 months ### "Give Guusto A Try - A Great Recognition Tool For Team Members" September 17, 2025 5.0 My overall experience with Guusto has been beyond pleasant. Guusto has significantly improved our team morale and truly creates a culture of appreciation within our workplace. Pros By far, the customer service and support is what I like most about Guusto. I have always been the type of person to recognize when customer service representatives go above and beyond - having worked in customer service centric roles before. So when I was contacted by Camille, a Guusto associate who works within the Operations department, I was pleasantly surprised. She had wanted to touch base with me, answer any questions I had about the software, and encouraged me to reach out. Her commitment to ensuring I was having a good time with the platform solidified me decision to invest in Guusto. Cons There are not many things I dislike about Guusto, however I do wish that users could customize the design of the gift card on the free tier. Review Source Carlie P. Registered Nutrition and Dietetic Technician Hospital & Health Care Used the software for: 6-12 months ### "Feeling Validated through Meaningful Recognition " December 22, 2025 5.0 My experience with Guusto has been very positive. Receiving a Guusto gift care made me feel genuinely valued and seen, showing that my employer truly recognized my work and cared about my success. The rewards felt meaningful and practical, not like generic or unusable forms of recognition, which made the appreciation feel sincere and impactful. Pros Guusto is easy to use and impactful for boosting employee motivation through meaningful recognition! Cons Guusto, while it has many options for customization and is a wonderful value for money, does have limited customization options for rewards compared to other platforms. Overall excellent option for employee recognition! Review Source DB Desmond B. Line cook Entertainment Used the software for: Less than 6 months ### "Mg opinions about gusto" October 21, 2025 5.0 Overall my experience have been a good but new experience to receive gifts from my employer. I also like the fact that you can combine your gifts to make a larger amount you spend. You can send shout outs to co workers and also gift them. So you can receive gifts from multiple sources and not just a certain selective group of individuals who may not see your work or help. Pros I like the fact that you can get an reward a well as recognition for your work or helping others out. Cons The fact you have to have a certain amount in your account to purchase anything from the selection that they have. Review Source VJ Victor J. Senior client specialist Financial Services Used the software for: 2+ years ### "Useful Guusto" March 26, 2026 5.0 My overall experience has been phenomenal especially when my job sends me guusto cards and I have tons of different options to spend them on. Pros How easy it is to navigate and also the different options of vendors. I enjoy receiving guusto gift cards and using or gifting them. Cons Honestly I don’t think there’s anything that I dislike from guusto. It’s been pretty easy and fair to use. Review Source OC Olivia C. Sr. Accounting Clerk Accounting Used the software for: 1-2 years ### "Finally and easy to use tool to add to any corporation or small business" June 11, 2026 5.0 Guusto has been amazing. Very friendly interface and easy to use. I've never had to call regarding technical issues. It's always been very easy. Pros I love the ease of sending a shout out to peers and the monetary gifts that are given have a large variety to choose from. order and delivery of products is self-explanatory and if not, customer support is always there to help. Cons it would be great if you could set annual reminders for birthdays and special occasions. That way you can set it and forget it. Review Source MM Mathieu M. Area Manager Non-Profit Organization Management Used the software for: 2+ years ### "Guusto is a Magnificent and User Friendly Gifting Program." October 1, 2025 5.0 Overall it has easy to use interface, lot of variety of merchants and very user friendly and professional customer support. Pros Guusto offer an excellent and straightforward site to navigate and sign up easily.Very versatile in the choices offered for gifting. Excellent for employee recognition and there many stores for them to redeem the gift cards. Wonderful experience with customer support ,super helpful and respond on time. Has ability to send or receive gift card with ease without needing any training. Cons There is absolutely nothing to like least about Guusto at the moment.Very great platform to deal with overall. Review Source TS Tommy S. Facilitator Facilities Services Used the software for: 2+ years ### "Great service " June 5, 2026 5.0 Overall this is a great platform to use with day to day services that may seem daunting the task are easier now Pros Value for money , user interface is easy to navigate, employee recognition is a great way to show appreciation to my team Cons Lag time can be a challenge sometimes but overall not to bad a customer services is great , they can help with your concerns Review Source Cindy G. Licensed Hearing Instrument Specialist Medical Devices Used the software for: 1-2 years ### "Fabulous Customer service!" February 25, 2026 5.0 I had a very good experience, customer service was very helpful, and resolved my issue rapidly and completely, and stayed with me the entire process until everything was resolved. Pros Ease of use, wide variety of vendors. Great customer Service. Stayed with me every step of the way until all issues were resolved to my satisfaction. Cons No access to a live voice to address issues. It was difficult to find assistance googling Guusto until I realized I was misspelling it. Was spelling it with one "u". Review Source AS Amber S. Insurance Advisor Insurance Used the software for: 2+ years ### "Great Product" June 8, 2026 5.0 Very happy with my orders so far, I enjoy receiving a gift card rather than monetary compensation. Great value. Pros Great user interface, easy to use, broad selection of vendors. This is a great way to recognize employees for their efforts. Cons NA - No bugs/issues, have not needed customer support. I do not have any complaints about this product whatsoever. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.