# Guusto Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Guusto the right Employee Recognition solution for you? Explore 3466 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/186209/Guusto/reviews --- Guusto 4.9 (3466) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 9th, 2026 # Reviews of Guusto Ease of use 4.9 Customer Service 4.9 ## Pros and Cons in Reviews AJ Ariadne J Hearing Aid Specialist ApprenticeRetail, 51 - 200 employeesUsed the software for: More than 2 years. “My employer uses it for employee recognition, and we use it monthly so that helps a lot because I am a huge shopper. When I do have a problem claiming my Guusto, I can reach out to customer support and get a quick response.“ December 11, 2025 GC Gilian C ManagerMuseums and Institutions, 501 - 1,000 employeesUsed the software for: 1-2 years. “I found it hard to get detailed receipts with fees broken out to send in on my expense reports. should have a a quicker button to print.“ December 20, 2025 AA Amekia A Hearing Care CoordinatorHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 1-2 years. “I have had a ball winning gift cards and making selections and spending my time making selections of how to celebrate my wins with the gift card choies.“ March 24, 2026 RC Rosie C Senior TraderMarketing and Advertising, 51 - 200 employeesUsed the software for: More than 2 years. “It's difficult to keep track of balances, especially for gift cards that end up being split between multiple vendors.“ January 11, 2026 AM Anett M Hearing Health CoordinatorMedical Devices, 10,001+ employeesUsed the software for: 1-2 years. “The new update is a great kick, I suffer of dry eyes and using the screen features help me at ease navigate what vendors I want to use my claim gifts on.“ October 23, 2025 HZ HARRY Z Senior statistical programmerBiotechnology, 501 - 1,000 employeesUsed the software for: Less than 6 months. “dissatisfaction with the limited variety in the rewards catalog, particularly outside of North America, where merchant options can be sparse or unavailable“ January 18, 2026 Janice H Insurance AdvisorInsurance, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “It allows for instant recognition and praise of colleagues in your own words and you can personalize each Guusto recognition.“ December 28, 2025 Caitlin N Administrative CoordinatorPublic Relations and Communications, 51 - 200 employeesUsed the software for: 1-2 years. “I dislike that if i use the money towards something but it does not reach the full amount, i cannot add it to another amount that i have to make it higher.“ April 16, 2026 ## Showing most helpful reviews Showing 1-25 of 3466 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Cindy G. Licensed Hearing Instrument Specialist Medical Devices Used the software for: 1-2 years ### "Fabulous Customer service!" February 25, 2026 5.0 I had a very good experience, customer service was very helpful, and resolved my issue rapidly and completely, and stayed with me the entire process until everything was resolved. Pros Ease of use, wide variety of vendors. Great customer Service. Stayed with me every step of the way until all issues were resolved to my satisfaction. Cons No access to a live voice to address issues. It was difficult to find assistance googling Guusto until I realized I was misspelling it. Was spelling it with one "u". Review Source BR Bushra R. Assistant Pharmaceuticals Used the software for: 2+ years ### "Easy and Convenient Rewards" March 23, 2026 5.0 My overall experience with Guusto has been very positive. The platform is easy to use, sending and receiving gifts is simple, and the process is smooth and quick. I also like the flexibility of choosing different gift cards, which makes the experience more personal and convenient. Pros liked Guusto most because it makes employee recognition and rewards very easy and meaningful. The platform is simple to use, allows instant sending of gift cards, and helps companies appreciate their employees and customers in a convenient way. I also like that recipients can choose their own gift cards, which makes the reward more personal and useful. Cons One thing I liked least about Guusto is that some smaller or local retailers are not always available in the gift card options. Expanding the variety of merchants, especially local businesses, could make the platform even better for users. Review Source KV Kaylin V. Evs Environmental Services Used the software for: 1-2 years ### "No comment" October 26, 2024 2.0 I love the fact that every time I get a reward I can redeem on for a prepaid gift card Pros We can win boards and redeem them for the items that we like Cons Sometimes it can be a difficult to comprehend to redeem our Rewards where we have to go to HR to get assistance Review Source VR Verified Reviewer National Talent Acquisition Specialist Business Supplies and Equipment Used the software for: 2+ years ### "Guusto feedback from Cansel Administrator (Canada and US)" January 29, 2026 5.0 I am happy with the system because it is easy to use, efficient, and well designed to support employee recognition. The platform is intuitive, making it simple to navigate and complete tasks without confusion. I especially appreciate the customer support team at Guusto, as they are very responsive and helpful whenever I have questions or encounter issues. Their prompt and professional assistance makes the overall experience much smoother and more reliable. So far, I have not identified any major problems with the system, and I am satisfied with its performance. Overall, Guusto provides a positive and valuable user experience. Pros Guusto Recognition Program delivers strong value for money by offering an effective and user-friendly platform for employee recognition. Its intuitive design makes it easy for both managers and employees to navigate and use the system without extensive training. The customer support team is responsive, helpful, and reliable, ensuring issues are addressed quickly and professionally. Guusto’s recognition features encourage timely and meaningful appreciation, helping organizations foster a positive workplace culture. Overall, the program enhances employee motivation and engagement by making recognition simple, accessible, and impactful, making it a valuable tool for organizations seeking to strengthen their recognition and reward initiatives. Cons At the moment, I haven’t identified any issues. So far, I’ve been satisfied with the system, and my coworkers have expressed the same positive feedback. Review Source Karen Valerie M. Director, Product Innovation Insurance Used the software for: 2+ years ### "Great and user-friendly recognition platform " April 1, 2026 5.0 I have been using this to recognize my colleagues and I have no trouble in using it. The ease of use navigating the platform makes a real difference for a user like me. Pros The ease of use and the variety of gifts are two of the things I like most about Guusto. I highly recommend this recognition platform. Cons I can't think of anything that I don't like about Guusto for now, so far it's meeting all my expectations. Review Source Adam H. Parts Manager Automotive Used the software for: 2+ years ### "Great Website with lots of Merchants" March 30, 2026 5.0 My experience with Guusto is great, just knowing there is a huge list of Merchants you can select from and having the reassurance that their site is safe and secure makes it so much fun to use. Pros When receiving your Guusto gift, Guusto makes it super easy to get your gifts in just a few clicks. Just select your vendor and amount and print your gift card. Cons There is nothing I dislike about Guusto; they have done a very good job with their website. The only thing I can think of is to make the website a bit more colourful. Review Source LaTroya G. Lead Pharmacy Technician Government Relations Used the software for: Less than 6 months ### "Guusto Forever!!" February 27, 2026 5.0 I have a great experience thus far with the Guusto system, the tech support tech is always available if I have questions or concerns as well. Pros What I like the most about Guusto is the easiness to navigate the software. I love the peer to peer recognition. Cons There is nothing that I do not like about Guusto so far, by far it is the most easiest system I've tried thus far. Review Source Jennifer C. Commercial Excellence Operations Manager Medical Devices Used the software for: 1-2 years ### "Great working w/ Guusto" March 6, 2026 5.0 My overall experience with Guusto has been good. I have been using it for over two years. It works very well and it's easy to use. Pros I liked the ease of use, employee recognition, and user interface. It's very easy to use and it links to our company store. Cons There is nothing. I thought it all worked well. I can easily place an order and have it go to my company store. Review Source Qaisar A. BI Manager Information Technology and Services Used the software for: 2+ years ### "A Convenient Way to Appreciate Team Members" April 10, 2026 5.0 Excellent easy to manage and send gift and recognize team members instantly with flexibility to choose what end-user wants Pros Guusto makes it really easy to recognize team members and send a quick thankyou. I like that people can choose something they actually want, which makes it feel more meaningful. Cons Should have e-Visa card as previously they had e-Mastercard but now offers only physical master card Review Source Ameyali R. District Manager Aftersales Automotive Used the software for: 1-2 years ### "Easy to redeem; great brands" March 27, 2026 5.0 Pros It's east to redeem gift cards, and there are many stores you can choose to redeem them. It's always nice to be recognized, it makes you feel valued Cons Nothing; I think it's a great platform. I cannot think about anything I would like to improve. I've always had a great experience. Review Source JM Joanne M. Manager Pharmaceuticals Used the software for: 2+ years ### "Employees L❤️ve GUUSTO! " October 13, 2025 5.0 Simple, fast, rewarding. It’s the best platform I’ve been a part of and I would recommend it to everyone. Pros Guusto is an amazing platform for giving employee recognition. My employees are so happy when they are recognised. It has a simple user interface, that makes it easy and convenient to address and reward your employees effort. They appreciate it. Cons I would love to have access to the American merchants. I wish that they were all available. If American companies are available in Canada, they should be a merchant as well for Canada. Switched from [Applause](https://www.capterra.com/p/156088/Applause/) It was a corporate decision. I had submitted thoughts on more choices for recognition. I took feedback from employees and my company listened. Review Source Colleen C. Director of US Support Operations Computer Software Used the software for: 2+ years ### "Give 'em what they want" September 30, 2025 5.0 I love the interface, it allows me to customize the messages for the team members. I love sending funny GIFs along with their Guusto bucks, the team gets a good laugh from that. Pros I love the fact that you can provide a gift to an employee, and they can select something that THEY want, instead of gifting either what you have on hand, or what you think they might like. Makes it much more meaningful to the employee. Cons There isn't anything I dislike about the product, it works great! Only issue is switching between US$ and CAN$. We have team members in both countries, but I can only send US$. Would be nice if we had the option to purchase a card (using current exchange rate) that could cross. Review Source Muhammad Ali F. Pharmacy manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Appreciation" December 15, 2025 5.0 Amazing to use.My overall experience with Guusto has been overwhelmingly positive, and it has proven to be a highly effective and modern solution for employee recognition. It successfully avoids the common pitfalls of traditional points-based systems by focusing on flexibility and ease of use. Pros Customer support and value for money Exceptional Ease of Use: The platform is incredibly intuitive and user-friendly, both for managers sending rewards and for employees redeeming them. Sending a gift takes no time at all, and recipients can claim their reward effortlessly, often without needing to create a separate account. Cons Detailed Analytics for Peer-to-Peer Recognition: Guusto does a great job of tracking gift redemptions and usage. However, having more granular, filterable data specifically on who is giving Shoutouts (peer-to-peer recognition) and which teams are most actively participating would be beneficial for measuring cultural impact. Review Source MM Mathieu M. Area Manager Non-Profit Organization Management Used the software for: 2+ years ### "Guusto is a Magnificent and User Friendly Gifting Program." October 1, 2025 5.0 Overall it has easy to use interface, lot of variety of merchants and very user friendly and professional customer support. Pros Guusto offer an excellent and straightforward site to navigate and sign up easily.Very versatile in the choices offered for gifting. Excellent for employee recognition and there many stores for them to redeem the gift cards. Wonderful experience with customer support ,super helpful and respond on time. Has ability to send or receive gift card with ease without needing any training. Cons There is absolutely nothing to like least about Guusto at the moment.Very great platform to deal with overall. Review Source SR Sarah R. House keepers Hospitality Used the software for: 1-2 years ### "Wonderful app " February 23, 2026 5.0 Fantastic easy to use love it . But I wish it would show the balance on what’s left on gift card . Overall very satisfied Pros It’s so easy to use and the money is at you’re fingers tips at anything you need it you. Can can pick whatever gift card suits you . Cons Doesn’t show the balance on what’s left on your gift card on whatever you pick . It would be so helpful Review Source Jonathon B. Writer Publishing Used the software for: 1-2 years ### "A great option to keep your gift card balance secure" December 20, 2025 5.0 My experience has been good and I have appreciated how streamlined the service is, in keeping my gift card dollars secured until I decide where and how to spend them. Pros There is a wide variety of vendors to choose from and you can also choose to redeem a few dollars between several vendors, if you have enough. Cons I would like to see even more vendors, even a Visa if that's possible, or Sony or Microsoft. It was a little challenging to figure out how to redeem at first, but I figured it out. Review Source VO Vincent O. HR VP Wholesale Used the software for: 1-2 years ### "Gusto HR/Payroll" January 26, 2026 5.0 Overall a very positive experience with ease of use, value, customer support was also very easy to contact and use. Pros Gusto is very easy to set up and use, it is also a great value. Customer support is very good, employees love it. Cons There really wasn;t much to dislike due to the amount of use my company had at the time, It was also easy to suspend it when we needed it. Review Source Megan P. Senior Software Sales Coordinator Information Technology and Services Used the software for: 1-2 years ### "Loving guusto!" December 16, 2025 5.0 easy to track and show when i receive gift card sand how to use them. i like that i can split up the guusto value into different gift cards. Pros Guusto is very easy to use, lots of choices for redeeming the gift cards. I love that it is so fast and easy. Cons they used to have lululemon as a choice for gift card redemption and that is no longer a choice. I would like for that option to return. Review Source WH WAYNE H. Fleet and Property Specialist Financial Services Used the software for: 2+ years ### "Best program for Employee Rocgnition." March 28, 2026 5.0 100%, so easy to use. would recommend this program to any company with staff of 1-100. the vendor option is more than adequate. Pros Guusto is well worth the value, the option is great for the vendor choice. I would highly recommend this program. Cons I have nothing negative to say about Guusto, it's a great way to show appreciation to staff and peer to peer, all around it's a great program. Review Source MP Maria P. Schedule Coordinator Machinery Used the software for: 1-2 years ### "Easy to use reward program with a huge partner option" December 18, 2025 5.0 I've come to associate Guusto with a feeling of a well-done job and recognition. In a few clicks I get access to my reward and I'm able to choose how I'm going to use it. So far, this has been the best reward program I've experienced. Pros Gusto has made my employer reward us more frequently, which made the work environment so much better. It's extremely easy to use, and I also love that I have the choice on which partner to use it with, which allows me to pick the option that'll stretch the money the best. Cons To this date, I haven't found anything to dislike about it. I've had no issues accessing the rewards, or bugs whatsoever. I've never had to reach out to customer support as well. Review Source Janice H. Insurance Advisor Insurance Used the software for: 2+ years ### "Bravo Guusto !" December 28, 2025 5.0 Overall Guusto has been positive. It allows for instant recognition and praise of colleagues in your own words and you can personalize each Guusto recognition. Pros Product is versatile and allows the colleague control as to how to use funds. The recognition is instant. Cons The Guusto Platform has been very effective and I have nothing but good things to say about this product . Review Source DR Diana R. Job Search and Retention Specialist Civic & Social Organization Used the software for: 2+ years ### "FAST, EASY RELIABLE! USER FRIENDLY! PLEASURE TO USE!!" January 12, 2026 5.0 Pros It's so user friendly! It prompts you to advise where you live, it offers you a wide array of choices, it keeps track of your gift cards if used, or new, it has a chatbox in case you get stuck and if required, their response to your inquiry is fast! (example i lost my password). Employee recognition is motivating and wonderful! Cons No cons here. I found the site to be so user friendly that I personally didn't require any additional support. If I emailed, their response was fast and offered resolution. Review Source PR Pete R. Director Hospital & Health Care Used the software for: 2+ years ### "Guusto Platform" April 12, 2026 5.0 The customer support is available 24/7. The value Guusto brings to our organization is streamlined collaboration and connecting people. Pros This platform is easy to use. The application allows me to give multiple employees recognition at once. I've been using Guusto for 3 years and have had no issues using it. Cons I've been using this Guusto for several years. I have had no issues using the platform to recognize and reward my employees. Review Source VR Verified Reviewer Quality Assurance Associate Manager Medical Devices Used the software for: 2+ years ### "Easy Redemption, Flexible Vendor Choices, and Convenient Bulk Sending" February 8, 2026 5.0 For us, it’s been really good for recognizing employees, especially when we want to give a cash-equivalent gift. Pros Redemption is easy, and there are plenty of vendor options to choose from. Sending is also great, especially because we can bulk-create send options, which makes the process much more convenient. Cons The send option looks a bit dated. It would be great to refresh it and improve the UI so it feels more modern and polished. Review Source VR Verified Reviewer Snr. Assistant Superintendent Sports Used the software for: 2+ years ### "Team member rewards and recognition made easy." December 2, 2025 5.0 Pros Continence, no need to walk staff through the UI. It's a simple way to get the message across. Team members actually use the platform. Cons Would be nice to have a loyalty rewards program from the system. But all in I'm verry happy with the platform. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.