# HelpDesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is HelpDesk the right Help Desk solution for you? Explore 180 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/185973/HelpDesk/reviews --- HelpDesk 4.6 (180) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of HelpDesk Ease of use 4.7 Customer Service 4.5 ## Pros and Cons in Reviews EM Emmanuel M Online Evangelism InnovatorReligious Institutions, 201 - 500 employeesUsed the software for: 6-12 months. “It's helpful that it integrates with Livechat and Chatbot services well, and allows us to track multiple sources of contacts so that none of our requests fall between the cracks.“ September 19, 2025 Ns Neel s CeoComputer Games, Self-employedUsed the software for: I used a free trial. “There refund policy, terms and service and customer support is complete scam they had blocked my account in trial period but they still charged me when the trial period ended and told me that I had to contact them to deactivate the subscription this even means they might had kept me charging for the services which they have blocked for every month until and unless I would have contacted their support and they are now not even refunding me the amount they charged for the subscription after the trial period ended for the services which they have blocked on their end for ke“ March 18, 2026 AT Annette T Relationships ManagerE-Learning, 11 - 50 employeesUsed the software for: Less than 6 months. “It allows me to help my customers immediately when they are struggling, if we are online. If we are not it allows them to message us and we get to them as quickly as we can.“ April 30, 2025 CL Cece L Program CoordinatorEducation Management, 11 - 50 employeesUsed the software for: 6-12 months. “The difference between HelpDesk and LiveChat is confusing to me and their being two separate sites feels redundant and unnecessary - that is another tab to have open because when I am responsible for being on LiveChat, I am also responsible for being on HelpDesk.“ April 24, 2025 RH Ron H Client Relationship ManagementInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “It allows me to streamline my workflow and incorporate it seamlessly into my other applications (HubSpot, etc.).“ May 28, 2025 DL David L Graphic DesignerAviation & Aerospace, 11 - 50 employeesUsed the software for: Less than 6 months. “We did have an issue with our Outlook rejecting the notices when people left messages.“ March 12, 2026 lp lebohang p helpdesk supportConsumer Services, 11 - 50 employeesUsed the software for: Less than 6 months. “i like working in a helpdesk environment because it allows me to assist people directly and solve problems in real time.“ February 16, 2026 UN Unatji N Live Chat AgentTelecommunications, 201 - 500 employeesUsed the software for: Less than 6 months. “Slow and lagging, the website can lag at times when logging a ticket, the issue would be a ticket logged but disappeared.“ June 8, 2025 ## Showing most helpful reviews Showing 1-25 of 180 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jessica B. Account Manager Consumer Goods Used the software for: I used a free trial ### "HelpDesk= Helpful " August 5, 2024 4.0 Super useful tool when working in customer service Pros I do like the ease of functionality. It is pretty straight forward to use. Cons It can be kind of slow, and harder to train people on. Review Source Response from Text August 9, 2024 Hello Jessica! Thank you for sharing your feedback on HelpDesk. We're glad to hear that you appreciate the ease of functionality and find our tool straightforward to use. We also value your comments on the speed and training challenges. Thank you for choosing HelpDesk and for your continued support. DL David L. Graphic Designer Aviation & Aerospace Used the software for: Less than 6 months ### "Well-Organized Interface and Easy Ticket Management" March 12, 2026 5.0 What I like best about HelpDesk is the browser interface. The layout is clean and well organized, making it easy to navigate between tickets, track conversations, and manage requests without confusion. Pros HelpDesk was very easy to set up and configure. Managing tickets is straightforward, and assigning them to the right team member takes just a few clicks. It has made organizing and tracking support requests much more efficient. Cons We did have an issue with our Outlook rejecting the notices when people left messages. However, we were able to resolve it by adding helpdesk to our whitelist. Switched from [Conversational Cloud](https://www.capterra.com/p/225424/Conversational-Cloud/) Liveperson stopped offering live chat services. Review Source NS Neel S. Ceo Computer Games Used the software for: I used a free trial ### "Scam company " March 18, 2026 1.0 Very bad avoid at all cost complete scam company and least bothered live support they won't help you for any problems Pros Overall ui interface and everything's is good and works perfectly fine except they don't have a mobile app Cons There refund policy, terms and service and customer support is complete scam they had blocked my account in trial period but they still charged me when the trial period ended and told me that I had to contact them to deactivate the subscription this even means they might had kept me charging for the services which they have blocked for every month until and unless I would have contacted their support and they are now not even refunding me the amount they charged for the subscription after the trial period ended for the services which they have blocked on their end for ke Review Source BL Bruna L. Analyst support Information Technology and Services Used the software for: Less than 6 months ### "Efficient and User-Friendly Support Tool works really well because it highlights both usability and performance without sounding exaggerated. " March 19, 2026 5.0 Overall, my experience with HelpDesk has been positive. The platform is easy to use, helps keep customer interactions organized, and improves response efficiency. While there are some areas that could be more flexible or streamlined, it remains a reliable tool for managing support tasks. Pros What I liked most about HelpDesk was its intuitive interface and ease of use. It made managing tickets, tracking issues, and communicating with customers very efficient. The organization of information and automation features also helped streamline daily tasks. Cons One aspect I liked least about HelpDesk was that some features felt limited or not as flexible as expected, especially when handling more complex workflows. There is room for improvement in customization and advanced options. Review Source lP lebohang P. helpdesk support Consumer Services Used the software for: Less than 6 months ### "helpdesk support" February 16, 2026 5.0 my experience it has been rewarding and educational. i have developed strong problem-solving skills, improved my communication abilities a learned help how to handle multiple requests efficiently. Pros i like working in a helpdesk environment because it allows me to assist people directly and solve problems in real time. Cons i have learned that technical skills are important, but understanding the users concern and explaining solutions in simple terms in just as crucial. Review Source Noemi J. Senior Risk and Fraud Specialist Entertainment Used the software for: Less than 6 months ### "Overall good" August 18, 2025 3.0 Overall good, but I would definitely improve the assigning issue I mentioned above. I feel like HelpDesk is a bit limited and feels childish in design too, I used better ticketing tools before, like Zendesk. Pros I like the option to create canned templates and I love the read receipts, it helps a lot knowing the recipient opened the email. Cons I don't like if some other agent replies on a ticket I created, it will unassign me and assign to that agent and I can't see it anymore in my tickets list Review Source Response from Text December 12, 2025 Hello Noemi. Thank you for sharing your honest feedback. We’re glad to hear that you find canned templates helpful and that read receipts add value by letting you know when emails have been opened. We appreciate you pointing out the ticket assignment behavior when another agent responds, as well as your thoughts on the overall design. Constructive feedback like this is very important to us as we continue refining workflows, collaboration between agents, and the visual experience of the platform. Your comparison with other tools helps us better understand expectations and areas for growth. If you ever have questions or would like to share more detailed suggestions, please remember that our support team is always available and happy to help. Thank you for taking the time to share your experience. Best regards, HelpDesk Team MM Melissa M. Customer Service Manager Automotive Used the software for: Less than 6 months ### "Fabulous Platform" March 5, 2026 5.0 10/10 – exceptionally easy to use, intuitive, and overall a brilliant platform that makes everything seamless and efficient! Pros The Helpdesk is designed for ease of use, making support requests simple, fast, and completely effortless for every user. Cons Absolutely nothing at all—no issues, no complications, no concerns—just smooth sailing and complete ease! Switched from [Agentforce](https://www.capterra.com/p/10028966/Agentforce/) Too expensive - not easy to use at all!! Review Source JD JESSICA D. suporte Computer Games Used the software for: Less than 6 months ### "PERFECT , GOOD " March 27, 2026 5.0 My experience with the HelpDesk was positive. The service was quick, with clear and objective responses, and the team was attentive and willing to help. Whenever I needed assistance, I received efficient support and guidance. 😊 Pros Pros: What I liked most about the HelpDesk was the fast response time, clear communication, and the support team being helpful and attentive. 😊 Cons Cons: Sometimes it can freeze for a moment, but it usually goes back to normal very quickly. But overall, it is very good. Review Source BA Bisola A. Content writing Marketing and Advertising Used the software for: I used a free trial ### "Simple, Efficient, and Reliable Customer Support Tool" March 31, 2026 4.0 Overall, my experience with HelpDesk has been positive. It has helped streamline communication and made customer support more organized and efficient. The platform is reliable and user-friendly, making it suitable for both beginners and experienced users. With a few improvements in customization and advanced features, it would be even better. Pros I like how tickets are organized in one place, which improves response time and efficiency. efficiency. The automation features and collaboration tools also make it easier for teams to work together and stay on top of customer requests. Cons While the platform is great overall, some advanced features can feel a bit limited compared to other tools. The customization options could be improved, and it sometimes takes time to fully understand all functionalities. Pricing may also be a concern for smaller teams or individuals. Review Source RB Richard B. Customer Service Agent Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "New User to Helpdesk" March 12, 2026 5.0 Up to now a positive experience and a solid platform for messaging both internal and external/private. Pros The helpdesk is easy to use and has good functions for tagging different people to messages and good function for internal/private messages Cons I have not yet come across any issues, i have not found any bugs, issues or anything. I have only used the platform for internal and external messaging. Review Source JB Jonny B. Application Specialist Real Estate Used the software for: 1-2 years ### "Needs improvement" October 7, 2024 2.0 Not very good. It's a simple ticketing system that I'd recommend for beginners or small businesses, but it's not suited for mid-sized companies or experienced agents. Helpdesk keeps coming out with new features that are cool but not a necessity, yet it ignores fundamental features like being able to sort your ticket list. Pros it's easy to learn and provides an easy transition for those already using livechat. Cons It's lacking some basic features of a ticketing system such as sorting a list or controlling default ticket status actions. The tool is also very flawed in it's design such as being unable to hide another team's shared view from the menu despite not being able to see it's contents; it just clutters the menu unnecessarily. It can also be buggy on both the application and web app such as being unable to type into the textbox after trying to tag another agent in private chat. It happens intermittently on occasion and workaround is to switch to the other platform. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing HelpDesk Because we were already using LiveChat, it made it more sense to try HelpDesk. Review Source Response from Text October 16, 2024 Hello Jonny. Thank you for sharing your detailed feedback on HelpDesk. We sincerely appreciate your honesty. We’re sorry to hear that some aspects of HelpDesk have not met your expectations. We also take note of the technical issues you’ve experienced with the application and web app. Your insights are very valuable, and we'll pass them along to our development team as we continually strive to improve the platform based on user feedback. It’s important to us that HelpDesk is intuitive and functional for teams of all sizes, and your comments highlight areas where we can make improvements, especially for mid-sized companies and more experienced agents. If there’s anything specific you’d like to discuss further or if you have more suggestions, we’d love to hear from you. We’re committed to enhancing HelpDesk and ensuring it meets your needs. Thank you again for your candid review. Best regards, HelpDesk Team TB Tim B. Director Marketing and Advertising Used the software for: 6-12 months ### "A good ticketing system that's worth checking out" October 10, 2024 5.0 We chose to move forward with HelpDesk because we were already using LiveChat and ChatBot. While I don't know if it would have been my first choice of a support ticket management system, it has honestly surprised me as I've become more familiar with it. The customer service, just like we've experienced with all of their other products, is top-notch. I can't count the number of other vendors who stick random people behind their chat and phone support who know nothing about the product and are a stone's throw away from being absolutely useless. That couldn't be further from what you get with HelpDesk or any other Text Inc. product. When initially going through the setup process, I needed to be in contact with them quite a bit. Every single person I have interacted with at the company has been knowledgeable, helpful, friendly, and personable. They have gone out of their way to make sure my questions or issues are resolved to my satisfaction before ending the conversation. There's none of that "rushing you through a conversation as quickly as possible" to keep up with some arbitrary metric someone came up with. They stay with you until they figure things out, or they open a ticket to escalate the issue to someone who can assist you further. Obviously, it's made an impact on me, and I will share this with anyone who will listen. Pros I love that HelpDesk integrates with the other products we're using from Text Inc., like LiveChat and ChatBot. It allows our team to easily and automatically keep track of questions, feedback, requests, and other items we don't want to slip through the cracks. The customer service is absolutely second to none. They also have a free trial, which was very helpful in letting us get our teams into the platform to figure out if the software was something we could make work for what we wanted to accomplish. Cons The platform is geared towards providing support for a singular company. We provide support for a large number of clients, and while HelpDesk is sufficient to do what we need it to, I wish there were more thought put into supporting multiple companies from one dashboard. Alternatives considered [HappyFox Help Desk](https://www.capterra.com/p/83211/HappyFox/)[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing HelpDesk The integrations it had with other products and platforms we were already using. Review Source Response from Text October 21, 2024 Hello Tim! Thank you for taking the time to share your detailed review of HelpDesk. We're thrilled to hear that the integration with other Text Inc. products, like LiveChat and ChatBot, has made it easier for your team to track and manage inquiries. It’s great to know that our customer service has stood out to you as well—this is exactly the experience we strive to deliver to all of our users. We appreciate your honest feedback about supporting multiple companies from one dashboard. We’re always listening to our users and constantly working to improve the platform. Your input is invaluable, and we’ll definitely keep it in mind as we plan future updates. Thank you again for your kind words and for choosing HelpDesk as part of your toolkit. If you ever have any additional feedback or questions, don’t hesitate to reach out. We’re always here to help! Best regards, HelpDesk Team MM Myrel M. Customer service agent Consumer Services Used the software for: 6-12 months ### "Excellent and impressive service helpdesk provide" October 2, 2025 5.0 My overall experience with HelpDesk has been overwhelmingly positive. The platform is intuitive and easy to navigate, making it simple to request assistance whenever I encounter any issues or have questions. The support team is prompt, knowledgeable, and always willing to provide clear and actionable solutions. Whether I need help with technical problems, guidance on using specific tools, or clarification regarding processes, HelpDesk consistently delivers reliable support. The comprehensive resources and user-friendly features have contributed to a smooth and efficient experience, and I feel confident knowing that help is always easily accessible when I need it. Pros The Helpdesk provides us with a convenient way to request assistance, particularly for technical issues or questions regarding specific tools and processes. It is user-friendly, easy to access, and features a straightforward design that makes navigation simple. Cons Honestly, I can’t think of any significant shortcomings, as the Helpdesk is exceptionally comprehensive in the support it provides. Nearly every concern or question I’ve had has been addressed efficiently, whether it relates to technical issues, navigating tools, or understanding processes. The scope and responsiveness of their assistance make it feel like virtually every aspect is covered, resulting in a highly satisfactory user experience overall. Review Source Response from Text December 12, 2025 Hello Myrel. Thank you for such a thoughtful and detailed review. We’re delighted to hear that HelpDesk provides a convenient, user-friendly way to request assistance and that the platform’s design and navigation make it easy to use. It’s especially rewarding to know that our support team has been prompt, knowledgeable, and able to provide clear, actionable solutions across a wide range of topics—from technical issues to guidance on tools and processes. Your feedback about the comprehensiveness and reliability of our support truly means a lot to us. Thank you for taking the time to share your experience and for your trust in HelpDesk. We’re always here if you need assistance and look forward to continuing to support you. Best regards, HelpDesk Team RM RUBEN M. Product Owner Computer Software Used the software for: 1-2 years ### "Great option for a mid sisze company and above." September 18, 2025 4.0 In overall Helpdesk is a good option for a mid size company and above. If you have a small size company find another solution. Pros Is a complete tool to manage your tickets from al your departments: Sales, customer support and any other Cons It is a little pricey Another tickets apps in the market offer the same experience and tools for a less money Review Source Response from Text December 12, 2025 Hello Ruben. Thank you for your honest feedback. We’re glad to hear that you find HelpDesk to be a complete tool for managing tickets across multiple departments, including sales and customer support. It’s great to know that it works well for mid-sized and larger teams. We appreciate your perspective on pricing and understand that cost is an important factor when choosing a solution. Your feedback helps us better understand how different teams evaluate value, and we’re continually working to ensure our features, reliability, and support justify the investment. Thank you for taking the time to share your experience with us. Best regards, HelpDesk Team DB Dimitri B. gggg Accounting Used the software for: 1-2 years ### "A Reliable Tool for Streamlined Support" October 2, 2025 5.0 Overall, my experience with HelpDesk has been positive. It’s a reliable platform that simplifies ticket management and communication with customers. The interface is intuitive, and the support team is responsive when assistance is needed. There’s room for improvement in some areas, but it’s a strong tool for managing support tasks efficiently. Pros I appreciated how easy it was to use and navigate. The interface is user-friendly, and the response time from the support team was consistently fast and helpful. It made handling support tickets much more organized and efficient. Cons At times, the system felt a bit limited in terms of customization and reporting features. It would be helpful to have more flexibility in setting up automated workflows or detailed analytics. Review Source Response from Text December 12, 2025 Hello Dimitri. Thank you for sharing your feedback. We’re glad to hear that you found HelpDesk easy to use and navigate, and that our support team’s fast and helpful responses contributed to a more organized and efficient ticket management process. We also appreciate your insights regarding customization, reporting, automated workflows, and analytics. Feedback like this is very valuable to us as we continue enhancing flexibility and expanding platform capabilities. We’re pleased to know that, overall, HelpDesk has been a reliable tool for simplifying support tasks and improving communication with customers. Thank you for taking the time to share your experience and for using HelpDesk. Best regards, HelpDesk Team SS Sophia S. Customer Success Representative Gambling & Casinos Used the software for: Less than 6 months ### "HelpDesk is Helpful lol " September 8, 2025 5.0 It's not too bad, I love its functionality so far. I like that is easy to pick up the hang of things. The buttons and functions are pretty intuititive. Pros Its easy to navigate and the user interface is nice. The archive feature is super handy as well. I like that it also links to the LiveChat. Cons The taglines could be a bit longer so that we can fully see the tag. It would also be nice to be able to sort the inbox using tags, archived emails I mean. If there was a feature where we could see agents typing from the inbox view, it would be helpful. Same for a draft section to easily pick up from a draft if we close the tab. Review Source Response from Text December 12, 2025 Hello Sophia. Thank you for sharing such detailed feedback. We’re happy to hear that you find the interface easy to navigate and intuitive, and that features like archiving and LiveChat integration are useful to you. It’s great to know the platform has been easy to pick up and that its functionality is meeting your expectations so far. We also appreciate your constructive suggestions regarding tag visibility, inbox sorting with tags, draft management, and seeing when agents are typing. Feedback like this is incredibly valuable to us and helps guide future improvements. Thank you for taking the time to share your thoughts with us. Best regards, HelpDesk Team DD Diana D. Housekeeper. EVS Hospital & Health Care Used the software for: Less than 6 months ### "helpdesk for the win!!" September 18, 2025 5.0 so far I give it 5 stars plus!! it's very easy to use. and masks following the progress of the issue very easy. Pros very easy to track the ticket and watch the updates for it. makes task management very easy and efficient Cons so far there is really nothing I dislike about using the helpdesk. but if I have to put something here, It would be learning and navigating helpdesk when you first start using it, but thats with anything new you have to get used to. Review Source Response from Text December 12, 2025 Hello Diana. Thank you for your wonderful feedback! We’re happy to hear that tracking tickets and following updates has made task management easy and efficient for you. It’s great to know that you find HelpDesk very easy to use and that it helps you stay on top of issue progress. We also appreciate your note about the initial learning curve, and you’re absolutely right—getting familiar with any new tool takes a bit of time. We’re thrilled to see your 5-star rating and truly appreciate your support. Thank you for choosing HelpDesk! Best regards, HelpDesk Team RA Robiulawal A. Assistant Manager- Customer Support Computer Software Used the software for: Less than 6 months ### "One Stop Solution for Ticket Management" June 26, 2025 4.0 I find helpdesk to be a perfect tool for ticketing automations, interface can improve, analytics can improve. Pros Ease of integrations and workflow automations. Ticket life cycle is simple and understandable for agents Cons User interface is bit sluggish, not much customization option in analytics. Exports can improve a bit. Review Source Response from Text July 1, 2025 Hello Robiulawal! Thank you for your valuable feedback. We truly appreciate you taking the time to share your experience with our helpdesk tool. We're glad to hear that you find the ticketing automation and workflow simplicity helpful for your team. We also take your suggestions seriously—improving the user interface, enhancing analytics customization, and refining export capabilities are all areas we're actively working on. Your insights help us prioritize what matters most to our users. Thanks again for your thoughtful review. Best regards, HelpDesk Team AR Antonio R. Client Experience Lead Furniture Used the software for: Less than 6 months ### "Newbie (But Enjoying it)" August 28, 2025 5.0 Overall the experience has been positive. We are on a trial period. Once the full company is engulfed in this system it will run seamless Pros Notification system of the tickets arriving to my gmail is seamless. I feel the way to close tickets and respond is also great. I'm new to the system but so far it works fantastic. Cons I would HelpDesk to increase attachment sizes. I work with alot of cad files and it would be helpful to add files of all sizes. Review Source Response from Text December 12, 2025 Hello Antonio. Thank you for sharing your experience! We’re glad to hear that the ticket notifications to your email are working seamlessly and that you find closing and responding to tickets straightforward. It’s great to know that even as a new user, the system has been working well for you so far. We appreciate your feedback regarding attachment size limits, especially for larger CAD files. This is valuable input and something we’ll take into consideration as we continue to improve the platform. We’re happy to hear your overall experience has been positive during the trial period, and we look forward to supporting your team as you continue using HelpDesk. Best regards, HelpDesk Team VR Verified Reviewer Marketing Strategist. Customer Support Management Consulting Used the software for: Less than 6 months ### "Great for a future relation with ticketing platform" January 20, 2025 4.0 Its been amazing so far, feel that i can trast them, mainly trusting that all of my gmails are sync with the tickets. Pros its quite intuitive to learn the basics. the help center with the chat is very fast and support team very helpful. it has very optimized sinc with your gmail accounts. Cons they are not running some feathers, mostly regarding the canned replies and email templates or rules. for example there is not much freedom to create rules regarding automatization, you need to follow their 4 or 5 rules available. Review Source Response from Text January 21, 2025 Hello! Thank you for taking the time to share your experience with us. We’re thrilled to hear that you find our platform intuitive and that our support team has been able to assist you effectively. We also appreciate your feedback on the features related to canned replies, email templates, and automation rules. We’re always working to improve, and your insights are valuable in helping us identify areas for enhancement. We’re excited that you trust us to keep your Gmail accounts in sync with your tickets, and we look forward to continuing to support you on your journey with our platform. Best regards, HelpDesk Team JW Jenika W. Customer service host Computer Games Used the software for: Less than 6 months ### "Awesomeness " December 6, 2025 5.0 Pros It’s fast and eddies my I can actually see a big difference from the previous application that we had used Cons I don’t like the way it lags I’m sure it’s not my network because everything else works perfectly fine Review Source Response from Text December 12, 2025 Hello Jenika. Thank you for your feedback. We’re glad to hear that you’ve noticed a significant improvement in speed and efficiency compared to your previous solution. We’re sorry to hear about the lag you’ve experienced and understand how this can be frustrating. Your feedback is important to us, and we’ll take it into consideration as we continue working on performance improvements. If the issue persists, please feel free to reach out to our support team—we’re always here to help investigate further. Best regards, HelpDesk Team SF Salvatore F. Employee Human Resources Used the software for: Less than 6 months ### "One of the best ticket platform" August 29, 2025 5.0 Very good definitely among the best ticket managers I have ever used, small things to improve but many positive aspects Pros I really like the ease of use of the platform, the speed of management thanks to the pre-set responses Cons It would certainly be better if tickets assigned to other departments disappeared directly without having to refresh the page Review Source Response from Text December 12, 2025 Hello Salvatore. Thank you for your feedback! We’re happy to hear that you appreciate the ease of use of the platform and the efficiency gained through pre-set responses. It’s great to know that HelpDesk stands out as one of the best ticket managers you’ve used. We also appreciate your suggestion regarding ticket updates when they’re assigned to other departments. Feedback like this helps us identify small areas for improvement as we continue enhancing the overall experience. Thank you for sharing your thoughts and for your support. Best regards, HelpDesk Team AR Adriana R. Customer Service rep Consumer Services Used the software for: Less than 6 months ### "User friendly and efficient " September 8, 2025 5.0 It has been great so far, I’m looking forward to new updates and features of the app and great website Pros Is very user friendly and very intuitive. Very easy to find the pages needed and add any necessary tags Cons Sometimes if it’s too busy it will become slower. Like if there are too many chats or emails to handle. Review Source Response from Text December 12, 2025 Hello Adriana. Thank you for your feedback! We’re glad to hear that you find the platform user-friendly and intuitive, and that navigating pages and adding tags is easy for you. It’s great to know your experience has been positive so far. We appreciate you pointing out the performance slowdowns during busy periods. This kind of feedback is very helpful as we continue working on optimizations and improvements. We’re excited that you’re looking forward to upcoming updates and new features, and we appreciate your continued support. Best regards, HelpDesk Team LMG Louisa Miranda G. Customer Service Chat Agent Gambling & Casinos Used the software for: 6-12 months ### "HELPDESK FOR THE WIN" March 14, 2025 5.0 Easy to work with and easy to access. Assists with any queries Pros Easy to work with and easy to access on the laptop and computer Cons Can sometimes take long to open and generate, however still easily accessable Review Source Response from Text March 19, 2025 Hello Louisa Miranda! Thank you for your thoughtful review. We're thrilled to hear that you find our helpdesk easy to work with and easily accessible. Your feedback on the occasional delay is much appreciated, and we're always looking for ways to improve the user experience. Thanks again for taking the time to share your thoughts—we’re glad we can assist you with your queries! Best, HelpDesk Team tR tanattiya R. Chat support Financial Services Used the software for: Less than 6 months ### "Flawless CRM" March 17, 2025 5.0 Awesome. Your system makes it easy to stay motivated because of this constant measurements of my performance Pros A super comprehensive self-performance dashboard Cons The canned response list should have sub section to categorize topics other than relying on #keywording Review Source Response from Text March 19, 2025 Hello Tanattiya! Thank you for taking the time to share your feedback. We truly appreciate your insights. We’re thrilled to hear that the self-performance dashboard is helping you stay motivated and on track with your goals. We also appreciate your suggestion regarding the canned response list. Your feedback is invaluable, and we will certainly consider your idea for future improvements to better categorize topics and enhance your user experience. Thanks again for your thoughtful review! We’re glad to have you as part of the HelpDesk community. Best regards, HelpDesk Team Talk to a Capterra advisor for free and get results within 15 minutes.