# RUN Powered by ADP Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RUN Powered by ADP the right Payroll solution for you? Explore 1369 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/185859/RUN/reviews --- RUN Powered by ADP 4.6 (1369) [View alternatives](https://www.capterra.com/p/185859/RUN/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of RUN Powered by ADP Ease of use 4.6 Customer Service 4.4 ## Pros and Cons in Reviews Maxwell P General ManagerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “My employees can clock in and out easily, and that data flows directly into the payroll system without me having to manually enter hours, which eliminates so many human errors. Whenever I have hit a snag, the Customer Support team has been exceptional.“ December 9, 2025 DT Deborah T ControllerConstruction, 11 - 50 employeesUsed the software for: Less than 6 months. “It cannot handle multiple local jurisdictions so it's not compatible for a small construction business that has multiple job sites, employees living in one state and working in multiple states. “ February 7, 2026 KO Kelvin O Chief Operating OfficerSecurity and Investigations, 11 - 50 employeesUsed the software for: Less than 6 months. “It helps automate payroll, handle tax filings, and keep employee records organized, which reduces a lot of administrative work. While there are a few areas where the interface could be smoother, the reliability and support make it a dependable platform for managing payroll.“ March 16, 2026 JM Jeannine M Accountant and Human ResourcesFood Production, 11 - 50 employeesUsed the software for: More than 2 years. “My particular system has a search engine that ADP does not prefer which causes me to refresh my page in order to print out the information I seek.“ February 23, 2026 MM Maria M Human Resources ManagerTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: More than 2 years. “Overall, RUN Powered by ADP is a solid, dependable payroll solution that balances usability, compliance, and support, making it a strong option for organizations seeking a trusted payroll platform without unnecessary complexity.“ February 5, 2026 JM Jenny M Business ManagerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “I don't like that I can't enter payroll earlier in the week and specify what day I would like the paychecks delivered. Whenever I enter and approve payroll, checks deliver the next day.“ December 17, 2025 HV Hali V Director of Client ServicesFinancial Services, 11 - 50 employeesUsed the software for: 1-2 years. “It made key tasks—such as updating our employee handbook and distributing it for review and signatures—much easier and more streamlined. Although there was a slight learning curve at the beginning when navigating the system, the ease of use and helpful features ultimately made the platform a valuable tool for managing our HR processes.“ November 24, 2025 RS Ronnii S Managing PrincipalExecutive Office, Self-employedUsed the software for: Less than 6 months. “My previous provider allowed users to activate or deactivate automatic payroll themselves, so ADP’s process feels like an unnecessary extra step.“ February 13, 2026 ## Showing most helpful reviews Showing 1-25 of 1369 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jamie M. Office Manager Construction Used the software for: 6-12 months ### "ADP Yearend Review " December 16, 2025 5.0 Overall, our experience with RUN Powered by ADP has been positive. We are happy with the service, and the dedicated account managers are helpful and responsive in assisting with questions and addressing any concerns as they arise. Pros Specifically, RUN provided a straightforward, intuitive platform that allowed us to process payroll accurately and on time while accommodating the complexities of our workforce, including hourly employees, salaried staff, and job-costed labor. The integration of payroll with tax filings, compliance reporting, and year-end documentation reduced administrative burden and helped mitigate risk. We also appreciated ADP’s strong customer support and compliance expertise, which were particularly valuable in a regulated, multi-job environment such as construction. Overall, RUN supported operational consistency, scalability, and compliance, allowing our team to focus more on project execution and financial oversight rather than payroll administration. Cons The main downside was not having a dedicated contact. Each time we called support, we spoke with someone new and had to re-explain our payroll setup, which could be time-consuming and less efficient. Alternatives considered [Auris](https://www.capterra.com/p/195073/Heartland-Payroll-HR/) Reason for choosing RUN Powered by ADP We chose RUN Powered by ADP for its strong customer service and competitive pricing. The support team is responsive and knowledgeable, and the pricing structure provides good value for the features and reliability offered. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Pricing, promotion, and customer service Review Source FD Frances D. Finance and Administrative Manager Education Management Used the software for: 2+ years ### "RUN is a great product" March 6, 2026 5.0 I’ve had a great experience using RUN Powered by ADP for payroll. The software is streamlined, intuitive, and very easy to use. ADP makes payroll a simple and well-organized task, which saves a lot of time. I also really like the look and feel of the layout—it’s clean and easy to navigate. On top of that, the customer service is excellent. The chat representatives are knowledgeable, responsive, and easy to communicate with, and they provide clear guidance whenever I’ve needed help. I highly recommend ADP to anyone looking for a smooth and reliable payroll solution. Pros streamlined, intuitive, and very user-friendly, which is especially valuable for small business owners who may not have a dedicated payroll or HR department. The layout is clean and organized, making it simple to move through each payroll step without confusion. Once everything is set up, running payroll becomes a quick and efficient task that can be completed with confidence. I also appreciate the strong customer support—when questions come up, the chat representatives are knowledgeable, responsive, and easy to communicate with. Overall, the system removes much of the stress from payroll and helps keep everything accurate and organized. Cons One aspect that could be improved in RUN Powered by ADP is the navigation menu on the left side of the screen. While it’s helpful that the platform offers so many features and tools, the number of options in the menu can sometimes feel overwhelming. For users who only need the core payroll functions, the long list of menu items can make it a little harder to quickly find the most commonly used sections. A more simplified or customizable menu—where users could hide features they don’t use regularly—would make the interface even easier to navigate. That said, once you become familiar with the layout, it becomes easier to move around the system. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing RUN Powered by ADP Price, ease of use, and the self service portal Review Source lC lawrence C. President Automotive Used the software for: 2+ years ### "needs work one hand does not talk to the other at ADP " March 18, 2026 2.0 use to be good too many people from unknown country's people with our info. I had confidence for year not so much anymore . Pros easy to set up an employee. customer support long waits . few to no bugs. not sure on the value in the cost of problems unsolved yet . Cons When you change EIN and they do not file the change correctly for years and the Irs is sending you letters and your are told is is being handles and a year later IRs letters more because they did not handle it. then you find your 401 kk plan did not get the change either . Because no one talks to each other at Adp and the follow threw is poor . If you make a change in one department you have to call and recheck over and over . I lost weeks of my time from this .I am still not done and unsure it is really is fixed . worked on this in 2023 its 2026 & I am not certain it is handled yet and what will be my fines from their failure. Alternatives considered [PayPal](https://www.capterra.com/p/207944/PayPal/) Reason for choosing RUN Powered by ADP I don't know anymore looking again for another company maybe one that employees people who listen and get things done follow threw . Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) though this was better except been in hot water with the IRS due to mistakes that should have been handled .also they let my insurance laps for 6 month workman's comp without letting me know i found out after and employee was hurt. not even an apology. when my ein changed my insurance was dropped no notice no reason . Review Source RS Ronnii S. Managing Principal Executive Office Used the software for: Less than 6 months ### "Growth-Focused, Support-Centered" February 13, 2026 5.0 Overall, my experience has exceeded my expectations. I was initially hesitant about making the switch, but I am genuinely glad I did. The onboarding process was smooth, the support was hands-on and responsive, and the platform has proven to be reliable and well-suited for a growing small business. When my ADP representative, \[sensitive content hidden\], reached out to reconnect and walk me through RUN Powered by ADP, the conversation immediately put me at ease. He took the time to thoroughly demonstrate the platform’s enhancements and the thoughtful updates ADP has made to better support small businesses. What began as a cautious transition quickly evolved into a meaningful operational upgrade. RUN Powered by ADP delivers the structure, functionality, and support I need with confidence. While my previous provider was adequate, the overall functionality, scalability, and personalized support ADP offers clearly distinguish it from competitors. Since making the switch, I have already recommended ADP to a colleague in my industry and fully expect to continue doing so. ADP is not just a leader in enterprise payroll solutions; it has proven itself equally strong and supportive for small and growing businesses. Pros What I appreciate most about RUN Powered by ADP is the level of dedicated support and the platform’s small-business-friendly upgrades. The transition felt intimidating at first, but having a knowledgeable point of contact made all the difference. My ADP representative, \[sensitive content hidden\], personally walked me through my first two payroll runs, ensuring accuracy and building my confidence with the system. I also value the platform’s flexibility. It offers automation capabilities while still allowing me to remain hands-on when I choose. The system is robust, reliable, and clearly built with scalability in mind, which is important as my business continues to grow. Cons Visually, the interface is more basic and corporate compared to my previous provider. My former payroll system had a brighter, more modern design that felt inviting and intuitive. ADP’s interface is clean and functional, but less visually engaging. Additionally, activating the automatic payroll feature requires involvement from another team rather than allowing the account holder to toggle it independently. My previous provider allowed users to activate or deactivate automatic payroll themselves, so ADP’s process feels like an unnecessary extra step. Switched from [Gusto](https://www.capterra.com/p/131882/Gusto/) the overall functionality, scalability, and personalized support ADP offers clearly outweigh their competitors. ADP is the better value! Review Source MER Maria Erika R. Accountant Import and Export Used the software for: 2+ years ### "Delta's Review" March 13, 2026 5.0 ADP Program has been a value of money. Its easy to use. I have access to several important payroll reports and ADP also files the taxes in the name of the company. I don't need to worry. Pros When I got the program was easy to process implementation. Account log in may be for the managers and for the employees. Everyone can set up an account. I like employee management, its easy to use and I can see the reports and do the accounting very easy and it's accurate. ADP always update the tax tables. If I have to ask something, customer service is great, they answer and know the subjet. Cons Personally I don't have any bugs or issues with ADP Program. An issue may be the updates, but they always advice ahead of time that an update is coming. Switched from [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Delta was using Run ADP, but I took a year off for Disability my boss canceled your services. When I came back, I told him me made a huge mistake and Delta got back to Run ADP thanks God and to me. QB is a mess on payroll. I don't recommend it. I do recommend you Run ADP. Review Source DR Danielle R. Owner Hospitality Used the software for: 1-2 years ### "Reliable Payroll Solution for Small Businesses" March 12, 2026 5.0 Overall, RUN Powered by ADP has been a dependable payroll platform that helps streamline payroll processing and keep employee records organized. It offers useful tools for small businesses and provides a straightforward way to manage payroll and reporting in one system. Pros RUN Powered by ADP offers a strong overall payroll solution with good value for the services provided. The platform is easy to use once you become familiar with it, and the interface makes running payroll, managing employees, and accessing reports straightforward. The employee management tools keep payroll records organized, and the implementation process helps guide businesses through the setup step by step. Customer support has generally been helpful when questions arise, and the account login and access system keeps information secure. Overall, the platform runs reliably with minimal bugs or issues and provides a dependable way to manage payroll for a small business. Cons At this time, I do not have any significant cons to report. The platform has met our needs for payroll processing and employee management, and overall it has been a reliable tool for our business. Switched from [Toast Payroll & Team Management](https://www.capterra.com/p/155642/eStratEx/) We decided to switch from Toast Payroll to RUN Powered by ADP in order to have a more dedicated payroll platform with robust reporting, employee management tools, and streamlined tax filing support. ADP’s payroll system offers a more comprehensive payroll-focused solution that better fits our needs as our business continues to grow. The platform provides a reliable way to manage payroll, maintain organized records, and ensure compliance, which were important factors in our decision to make the change. Review Source RW Russell W. President Construction Used the software for: 2+ years ### "Value Based Professional Platform" March 11, 2026 5.0 Functions well with guidance from support to help implement report processes. Used with our administration can be a very powerful tool to address HR and payroll issues when changes are unavoidable. Pros Ease of use for any size company or number of employees. User friendly tabs with pertinent categories to keep one focused on necessary tasks. Cons Frequent necessary password changes came about at inconvenient times. Although necessary seemed forced when could be optional. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing RUN Powered by ADP Familiarity of ADP Resource and already experienced the Paychex platform. Switched from [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) Cost implications and facets of Resource not used. Review Source DR Debra R. Controller - Human Resources Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "MyADP Experience" April 20, 2026 2.0 Our overall experience did not meet expectations, particularly given the critical nature of payroll. Communication was often reactive rather than proactive, which made managing employee expectations difficult when issues arose. There was also misalignment between sales and support teams regarding included services, resulting in avoidable follow-up and delays. Organizations that require highly reliable payroll execution, fast resolution, and proactive support should carefully evaluate whether ADP meets those needs. In general, the RUN and Timekeeping Plus products are limited compared to our prior provider. Pros ADP is a well-established provider with a broad payroll and HR offering. The Chat icon is one of the best futures of RUN. Using this chat feature, I was able to complete my second payroll with ADP without any assistance or guidance from the Implementation Team. Cons Payroll reliability and service responsiveness were ongoing concerns. We experienced payroll funding timing issues despite submitting everything accurately and on time, along with inconsistent guidance from different departments. Customer support often involved long hold times, unreturned messages, and unclear ownership for time-sensitive issues. Additionally, the platform lacked functionality we previously had with another provider, including more flexible reporting, document management with e-signature, seamless data integrations, and timekeeping controls and administrative visibility are limited. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Better pricing with the widely known provider in ADP. Review Source PS Pratik S. Director - Client Services and Project Management Pharmaceuticals Used the software for: 6-12 months ### "New Employer for a year" March 16, 2026 4.0 My overall experience with RUN Powered by ADP has been positive. The platform is intuitive and helps simplify payroll processing, tax filing, and employee management in one system. I appreciate how it automates many payroll tasks, which saves time and reduces the risk of errors. The reporting features and real-time access to payroll data also make it easier to monitor and manage financial information. While there can be a small learning curve when using some of the advanced features, overall the system is reliable, efficient, and helpful for managing payroll and HR-related activities. Pros What I liked most about RUN Powered by ADP is its user-friendly interface and the way it simplifies payroll management. The platform makes it easy to process payroll, manage employee information, and handle tax filings in one place. I also appreciate the automation features and compliance support, which help reduce errors and save time for businesses. Additionally, the reporting tools and real-time access to payroll data make it easier to monitor financial information and make informed decisions. Overall, RUN Powered by ADP provides an efficient and reliable solution for managing payroll and HR tasks. Cons What I liked least about RUN Powered by ADP is that some advanced features and reports can take a little time to learn for new users. While the platform is generally user-friendly, navigating certain settings or customizing reports may require additional guidance or training initially. However, once users become familiar with the system, it becomes much easier to manage payroll and HR tasks efficiently. Alternatives considered [Rippling](https://www.capterra.com/p/172127/Rippling/) Reason for choosing RUN Powered by ADP Price Price Price Price Price Price Price Price Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Price Price Price Price Price Price Price Price Review Source Soo M. HR Manager Consumer Services Used the software for: 1-2 years ### "Doesn’t even know where or how the states are named " March 17, 2026 1.0 Very sad. Issues every week. Every week spent hours on chats and calls to get things sorted out. Each CS member has so little training and they are in India so they have no idea o geographical knowledge. I asked for help with Washington DC. And th rep gave me rules for the state of Washington. I was amazed with that Pros Pricing was the only thing that ended up beating out the other companies involved in the bidding process. Cons Customer service and the sales team’s approach to help you. I really disliked everything about ADP because the salesman didn’t listen to my needs and reccomend a product that is outdated. Pieced together like it acts. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing RUN Powered by ADP Pricing at the time. Salesman was a hack Review Source KT Kathy T. President Environmental Services Used the software for: 2+ years ### "ADP is truly one stop shopping! " November 20, 2025 5.0 I have everything in one place- payroll, training, time and attendance, pay as you go WC insurance, tax filings, onboarding and off boarding. Pros I have used several different payroll solutions in the past. RUN is by far the easiest to implement and saves me so much time on my HR responsibilities. Customer service is also by far the best I have ever experienced; this is why I left my last provider. Everything is in one place and very intuitive. I love the notifications I get when my hourly employees have not clocked back in from either a break at the end of the shift. Report packages are already defined, although you can certainly choose what you want to see. This makes completing an audit a breeze. Cons My only complaint is on the timekeeping which does not allow me to define what a workday is. This is legally allowed in CA. When I sued the time and attendance system, I could define the workday as a 24 hour period starting at 12AM and ending at 1159PM. RUN does not allow this and merges hours together if there is less than 5 hours between any clock in and clock out. As I grow, I am not sure I can continue using RUN as this particular issue is becoming very time consuming to manage. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Customer service was awful. My rep was constantly changing. Review Source KD Kenneth D. COO Facilities Services Used the software for: 2+ years ### "Gets the job done right, the first time. " January 27, 2026 5.0 I've been with ADP for almost a decade and so far no major issues have arisen, and minor problems are resolved quickly. It was easy to set up and little tweaks and improvements keep making it better. Pros Run is easy to use and seldom has bugs or issues. ADP support is always there to help me if I get stuck or find an undocumented feature. While the price is high, I simply don't have the common issues my friends seem to experience using other systems for payroll. Cons While I'm not impressed with the cost, the adage time is money probably applies well. There are much cheaper options, but the positive reviews are just not there. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) I had just signed up and had a bunch of friends tell me it was a mistake, they hated it and had switched to RUN. Review Source LR LISA R. Office manager Utilities Used the software for: 1-2 years ### "ADP Run review" February 18, 2026 5.0 ADP makes running payroll, adding new employees, terminating employees, 401K, all easier for me. it is all in one place and easy to pull data up. Pros The employees clock in and out, it tracks where they do this and uploads the hours to make running payroll easier. Cons Handling prevailing wages, I am manually changing the payroll hours to different rates to pay regular/OT and prevailing wages Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Paychex promised they could do more than ADP, they could not. We switched back in a matter of months. Review Source NP Njood P. Director of Admin. Wholesale Used the software for: 1-2 years ### "RUN Powered by ADP: A Game-Changer for Small Business Payroll" September 2, 2025 5.0 RUN Powered by ADP is a highly effective and reliable solution for small businesses that need a streamlined, all-in-one platform for payroll and basic HR functions. Its ease of use and time-saving capabilities are its most significant advantages, despite some potential drawbacks related to pricing transparency and the cost of additional features. Pros Before using RUN, managing payroll felt overwhelming. I had to manually calculate withholdings and keep track of state and federal tax deadlines, which was a constant source of stress. RUN streamlined this by automatically calculating and filing everything for us. This not only saved me several hours each pay period but also eliminated the fear of making a costly mistake. Cons Honestly, I don't have a single complaint about RUN Powered by ADP. The service has met all of my expectations, and the experience has been incredibly positive from day one. I've been able to run my payroll efficiently and without any issues, which is exactly what I was looking for. Alternatives considered [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing RUN Powered by ADP The decision to use RUN Powered by ADP was based on its intuitive interface and its ability to handle all payroll tasks, effectively simplifying our workload. Review Source MH Michelle H. Office Manager Warehousing Used the software for: 2+ years ### "All your payroll needs in one spot" March 24, 2026 5.0 Generally I'm very happy with the platform and the performance. It provides all the tools I need to meet my payroll and HR needs. Pros Easy to navigate and use. The platform provides all the tools I need to manage payroll, policy, taxes, reporting new hires and employees. Cons It's not necessarily Run more ADP. I am constantly receiving solicitation emails form ADP to sign up for the various services they provide. For instance I get emails about my company participating in the ADP retirement plan, which we already do participate in. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) ADP offered a more complete Payroll/HR program. Review Source JG Janet G. Director Child Day Care Services Used the software for: 2+ years ### "Easy, Convenient, and Dependable" April 1, 2026 5.0 In addition, if I ever run into a problem, their customer service is excellent and always able to walk me through anything quickly and clearly. Overall, it has been a reliable and supportive tool that makes payroll much less stressful. Pros The RUN platform has been incredibly easy to use and has made payroll so much more manageable. I really appreciate how convenient it is to access and complete payroll on my own schedule, which is especially helpful during busy weeks. The platform is clear, efficient, and takes a lot of the stress out of payroll processing. It has truly made this part of my job easier and more flexible. Cons I truly can’t think of anything I dislike about the RUN platform. It has been a very positive experience from start to finish. The platform is simple to use, dependable, and makes payroll easy to manage. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) They caused a critical issue, and they did not resolve it to the best of their ability. They did not even acknowledge that they created the issue. Review Source AS Alyssa S. Dir Hospitality Used the software for: 1-2 years ### "Run and change to ADP RUN!" January 30, 2026 5.0 Its been okay, things at times have been difcult and times have been easy. I would recommend ADP to others. The best part is they handle all the transition. Pros I was 2weeks post partom and my previous payroll company "fired me" they had been having many issues with processing, failing to pay overtime correctly and direct deposits delayed. I was FREAKING out! As I used them for years and they were so cheap!!! But you pay for what you get I supose! However ADP changed my mind on that as it is very reasonal priced and a great product!!!! When I changed over to ADP my onboarding team was very friendly and got everything rolling! I was able to let the perv company know I was DONE with them that day and ran my payroll with ADP with in a day!!!! I was so greatful!! Cons Doesnt track if staff makes minimum wage. And doesnt track minimum wage changes by county/city/state. Alternatives considered [Auris](https://www.capterra.com/p/195073/Heartland-Payroll-HR/) Reason for choosing RUN Powered by ADP Best on boarding process, team to assist with changing over. Switched from [Phrase Localization Platform](https://www.capterra.com/p/276186/Phrase/) They had too many error processing and my employee were getting upset. Review Source CM ChaVonne M. Owner Director -Principal Child Day Care Services Used the software for: 2+ years ### "Easy to use" March 5, 2026 5.0 I like the software it makes my bi weekly payroll task efficient. I like the customer service I receive when I am having an issue. I have had no issues with keeping up with the changes with state labor laws and or taxes. Pros It is easy to complete payroll and easy for my employees to document their time. When I have an issue customer support is available. Cons My employees use the app on their phone to log their time. Unfortunately, they can still use the system to clock in outside the work site. Although I get the alert it is hard to adjust their time. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Did not like their customer service. I was not able to easily get support as a new business. Review Source FO Fernanda O. Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Streamlined Payroll Management That Delivers Real Value for Our Business" March 9, 2026 5.0 Overall, RUN by ADP has proven to be a reliable, feature-rich payroll solution that grows with our business. From smooth account login to robust employee management tools, it covers everything we need under one roof. Customer support has been a genuine highlight: knowledgeable, friendly, and quick to help. For any small to mid-sized business like ours looking for a trustworthy payroll platform that offers strong value without sacrificing ease of use, RUN by ADP is absolutely worth it. We wouldn’t hesitate to recommend it.​​​​​​​​​​​​​​​​ Pros RUN by ADP has been a game-changer for our business. The platform is incredibly intuitive, even as a team member with no prior payroll experience I was able to navigate it confidently from day one. Employee management is a standout feature; onboarding new hires, tracking hours, and managing records all happen in one centralized place, which saves us significant time. The value for money is excellent considering the breadth of features offered, and the automated compliance updates give us real peace of mind. Logging in is seamless across devices, and the dashboard gives an instant, clear overview of everything payroll-related and outstanding tasks. Cons The only minor friction we’ve experienced is with the initial process implementation phase, setting up payroll took a bit of time as we experienced delays from the DOR, though nothing that disrupted operations. To ADP’s credit, their customer support team was consistently responsive and walked us through every issue patiently and thoroughly, so no problem went unattended or unresolved. Review Source EH Erika H. Vice President Telecommunications Used the software for: 2+ years ### "ADP Knock Your Socks off Service!" April 17, 2026 5.0 It has been a great experience - my rep is amazing at always making sure I am taken care of (\[sensitive content hidden\]). They always update me on new products and features and the customer service is totally amazing- whether through chat or calls. ADP makes it easy to do business with them Pros I absolutely LOVE Run Powered by ADP - it does everything I need it to do - from payroll to timekeeping to HR assistance and searching for employees! I have been using it for 13 years and can't imagine using another product. They are ALWAYS improving it and the customer service is top notch Cons I wish my team could see each others hours and schedules in ADP Time. That is a limitation that requires us to keep a separate calendar on Google so the team knows who is working when. Review Source IJ Inna J. Office Manager Marketing and Advertising Used the software for: Less than 6 months ### "Simple, Reliable Payroll with Great Support" January 27, 2026 5.0 Overall, my experience with RUN Powered by ADP® has been positive. It has made payroll more efficient, reduced manual work and compliance risk, and saved administrative time. The platform is reliable and easy to use, and the customer support is excellent, which makes it a strong solution for small businesses. Pros What I liked most about RUN Powered by ADP® is its reliability and ease of use. Payroll is guided step by step, taxes are handled automatically, and the customer support is phenomenal. It saves time, reduces errors, and gives peace of mind, especially for a small business without a dedicated payroll or HR team. Cons Some features and resources can be difficult to find, especially for users without full HR permissions, and certain tools (like handbook customization or compliance-related content) could be clearer and easier to understand. More guidance and flexibility in these areas would improve the overall experience. Review Source RM Renee M. Operations Manager Consumer Services Used the software for: 2+ years ### "RUN to ADP for Small Business!" September 4, 2025 5.0 We have been with RUN Powered by ADP since 2016. We havent looked back. The product and team are exceptional! There's not much this company cannot deliver! Pros ADP is a great value for small business. The products and support save you time and ensure payroll, workers comp, benefits deductions, PTO, PLAWA, ERISA are done correctly. The ease of use and employee app are invalueable. It creates trust and transparency with payroll and the staff can administer changes to their deductions, personal information and direct deposits. Not having to complete audits for workers comp - priceless! I highly recommend the HR component - having the ability to reach out to qualified answers is such a life saver and is so cost effective. The ability to generate handbooks changed the way we produced them - saving us time and money versus having our employment attorney render a very expensive compliation that was not as convenient as the ADP RUN. No cumbersome printed books - every staff member has immediate access to our handbook through the employee App. Cons The team is so eager to provide you with solutions far beyond just running payroll and can cross wires at times with multiple reaches to clients. Review Source JY Joanne Y. Office Manager Human Resources Used the software for: 2+ years ### "Love ADP / RUN!!!" September 26, 2025 5.0 I love the product, love the website and love the people. Information is easy to find. And most importantly, payroll is easy to process. Pros The ADP Website RUN is very user friendly and accurate. All the information you need is just a click away! Cons Non-standard reporting could sometimes be challenging. In those instances I have just picked up the phone and called customer service - they are always there to help! Review Source CH Chad H. Owner Telecommunications Used the software for: 2+ years ### "Homer LLC ADP Review" March 6, 2026 5.0 Excellent, when i first got the application, it was super easy to navigate and I will admit I was nervous but everything went smoothly and I never have any issues. Pros This is possibly the easiest app I've used, easy to navigate, easy to get support, and if I ever have any questions ADP is quick to respond. Love it Thanks guys keep up the awesome work!! Cons Sometimes the reports confuse me but I'm sure if I ever needed more assistance I could just reach out. I tried to create a report for a specific 1099 and had to get the entire list but I'm sure it was operator error and not something to do with the app itself. I completed what was needed but not in the way I thought it would work. What I wanted was a 1099 for a specific tech but instead I got the full list I just haven't figured that part out yet, but it was one day and 1 report that was needed and I figured out a different way to get what I needed anyway. the tech lost his 1099 for 2025 and wanted me to send him another one so I tried to get his specifically but had difficulty figuring it out what I ended up doing was download the full report then used the snip it tool to screenshot. Review Source KS Kim S. HR Manager Wholesale Used the software for: 1-2 years ### "User Friendly For Both HR and Employees " September 4, 2025 4.0 Overall I am satisfied with the system and the support. I am glad we switched to RUN from our prior system. I will say processing payroll even with the more manual tasks is still quicker and easier with Run. Pros Run is easy to use and navigate the different areas. Our employees have mentioned that it is easier to navigate than our last system and the system is pleasing to the eyes. The cost is reasonable. The system is compliant with the laws so you don't have to worry about missing anything and gives alerts as too changes coming. Customer support is good and has been able to answer most of my questions when I need to call. Cons There are functions that my previous system could do that RUN cannot. The compliance of the system is both a pro and a con. It is to the minimum of what the law states and no room to change the system if you go above and beyond. There is limited customization. It runs smoothly for the employee and for administration it can get complicated for each system is a different entity. Many times you call the customer service number and need to be transferred to a different department. Also there are more manual steps I need to take compared to previous systems, though still quicker to process payroll. Review Source Similar Products Featured