# RUN Powered by ADP Software 2026: Features, Integrations, Pros & Cons | Capterra > Capterra's in-depth exploration of RUN Powered by ADP Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of RUN Powered by ADP Software pricing, features, integrations, and potential alternatives. Source: https://www.capterra.com/p/185859/RUN --- # RUN Powered by ADP Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 28, 2025 Written byMarcela Gava Marcela Gava Senior Content Analyst Marcela Gava is a senior content analyst at Capterra, covering the latest trends in technology, with a focus on cybersecurity, finance, marketing, and digital culture. Her research has been featured in Brazilian media outlets such as Folha de... [See bio & all articles](https://www.capterra.com/resources/author/marcela-gava/) Senior Content Analyst Edited byMehar Luthra Mehar Luthra Content Editor Mehar has been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content designed to help businesses compare software to find the best fit. She's spent nearly a decade... [See bio & all articles](https://www.capterra.com/resources/author/mehar-luthra/) Content Editor Written by [Marcela Gava](https://www.capterra.com/resources/author/marcela-gava/) Senior Content Analyst Marcela Gava is a senior content analyst at Capterra, covering the latest trends in technology, with a focus on cybersecurity, finance, marketing, and digital culture. Her research has been featured in Brazilian media outlets such as Folha de S. Paulo, G1, Época Negócios, PEGN, and Forbes Brazil. Edited by [Mehar Luthra](https://www.capterra.com/resources/author/mehar-luthra/) Content Editor Mehar has been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content designed to help businesses compare software to find the best fit. She's spent nearly a decade in the editorial space, having served as a content writer, editor, editorial head, and now as a team lead. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Key takeaways](#key-takeaways)[Our verdict](#our-verdict)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Interface](#interface)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) RUN Powered by ADP RUN Powered by ADP Overview: ### Key takeaways Insights from verified Capterra reviews RUN Powered by ADP is a payroll and HR solution built for small businesses, especially for admin roles in the construction and health services industries. It stands out for its direct deposit speed and automated tax filing, though users often cite limited PTO tracking and inconsistent customer support. Recent updates include embedded financial tools via Fiserv and an AI-powered Payroll Inspector. ### Our verdict It offers a reliable payroll experience for businesses that prioritize automation and ease of use. While its reporting tools and tax handling simplify compliance, you should expect limitations in customization and responsiveness. Reviewers consistently mention support delays and restricted flexibility in PTO tracking, which may affect fast-moving teams. Top alternative Featured Overall rating Based on 1,369 user reviews Reviews sentiment Positive 91% Neutral 6% Negative 4% Pros & cons Streamlined navigation and workflows Intuitive and organized interface Recurring technical and usability problems Challenging and slow phone support Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for RUN Powered by ADP?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.adp.com/&name=RUN Powered by ADP) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### RUN Powered by ADP 4.6 (1,369) VS. [4.9 (4,268)](https://www.capterra.com/p/205015/Deel/reviews/) Starting Price Contact vendor Starting Price $5 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (1,368) Ease Of Use 4.8 (4,268) Value For Money 4.3 (1,246) Value For Money 4.7 (3,919) Customer Service 4.4 (1,282) Customer Service 4.7 (4,021) ## RUN Powered by ADP alternatives If RUN Powered by ADP’s pricing structure, limited PTO customization, or support responsiveness doesn’t align with your business priorities, you may want to explore other payroll tools that offer different interface styles, integration depth, or budget flexibility. Highest Rated [4.9 (4,676)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.3 (1,830)](https://www.capterra.com/p/86714/WebPay/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.8 (3,934)](https://www.capterra.com/p/116050/Patriot-Software/reviews/) Starting price $17.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (4,197)](https://www.capterra.com/p/131882/Gusto/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/185859/RUN/alternatives/) ## Who uses RUN Powered by ADP? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Streamlined navigation and workflows 93% positive reviews out of 406 Most reviewers find ease of use valuable, highlighting intuitive navigation, clear layouts, and simplified processes. Ana L head of administrative affairs, 2 - 10 employees. "The easy to understand system everything is clear and the search bar help you find anything you may not know where to find" Recurring technical and usability problems 53% negative reviews out of 171 Some reviewers describe bugs and issues, including slow performance, confusing errors, and unreliable integrations disrupting workflows. Brittany M Executive Director, 2 - 10 employees. "Can be confusing/frustrating if there is an issue, typically need to initiate a chat if time cannot be submitted as it does not tell you what the specific error is," Intuitive and organized interface 88% positive reviews out of 160 Most reviewers describe the user interface as clean, well-structured, and easy to learn for daily tasks. Samantha P Accounting Department, 2 - 10 employees. "The clarity, structure, and visual flow made the information not only understandable but actually engaging." Challenging and slow phone support 46% negative reviews out of 104 Some reviewers find phone support difficult, citing long wait times, frequent transfers, and lack of dedicated contacts. Kyle L COO, 11 - 50 employees. "The wait time on your phone to get ahold of someone who can help is over an hour, and the reason to make me waste that time is pointless." Flexible access from anywhere 87% positive reviews out of 85 Most reviewers appreciate mobile and remote access, enabling convenient management from various devices and locations. Franklyn G Television Producer, 2 - 10 employees. "I can run it from my computer, ipad and even my iphone." Overwhelming and inconsistent communication 58% negative reviews out of 72 Some reviewers indicate email notifications and communication are excessive, untimely, and often lack prompt or clear responses. Denise A Office Manager, 2 - 10 employees. "The main drawback are too many unnecessary emails and solicitation calls. " ## RUN Powered by ADP's interface Users describe RUN’s interface as straightforward and functional, with clear navigation for payroll tasks and employee data updates. While the layout supports quick access to reports and pay stubs, some reviewers mention outdated visuals and friction when managing larger teams or complex changes. 2+ Marcela Gava Senior Content Analyst You’ll likely find RUN’s interface easy to navigate for routine payroll tasks, but expect occasional slowdowns when handling bulk edits or switching employee statuses. Plus, reviewers often rely on customer support for tasks that aren’t clearly surfaced in the dashboard. Ease of Use 4.6 (1,368) 4.6 Based on 1,368 reviews ## Key features View by: These features have been rated as most important by users based on their reviews. View by: Get Advice We can help you find the software with the features you need. Marcela Gava Senior Content Analyst RUN’s top-rated features simplify payroll operations, reduce manual effort, and centralize compliance tasks. The combination of automated tax filing, direct deposit, and accessible reporting helps small teams stay organized and focused. Features 4.5 (1,368) 4.5 Based on 1,368 reviews The RUN Powered by ADP features below were the top rated by reviewers. Our commentary is based on reviewer sentiment and collective feedback from reviews published in the past two years. Direct deposit 4.6 (68) 68 reviewers rated this feature Eliminates paper checks and ensures timely payroll payments, often a day early. Setup is simple, and employees can manage their own settings. While rare outages are noted, the feature is valued for its reliability and convenience. W-2 preparation 4.5 (59) 59 reviewers rated this feature Automates year-end W-2 creation, filing, and distribution. Users benefit from online access and easy error correction via support. Some mention shipping costs for physical copies, but most find it a major time-saver. Tax compliance 4.5 (58) 58 reviewers rated this feature Handles federal, state, and local tax filings and payments. Users feel relieved that they don’t have to track tax law changes because the platform does it for them, though some report missed filings and slow responses to IRS notices. Overall, it reduces errors and centralizes tax tasks. Payroll management 4.3 (81) 81 reviewers rated this feature Supports payroll updates, digital pay stubs, and step-by-step processing. Integration with ClockShark helps save time. Some users mention outdated design and support delays, but most find it efficient for payroll administration. Payroll reporting 4.3 (59) 59 reviewers rated this feature Offers accessible reports for tax filings, insurance, and CPA needs. Reports are easy to generate, though some users want more customization and detail. Integration with Sage is noted but limited. Employee database 4.0 (45) 45 reviewers rated this feature Centralizes employee records, including pay history and PTO tracking. Enables employee self-service and simplifies updates and terminations. Some rely on other tools for deeper functionality, but most find it helpful for HR tasks. Employee handbook wizard 0 reviewers rated this feature Create a customized employee handbook using guided templates and legal best practices. You can tailor policies to your business size and location, then publish and distribute the handbook digitally to your team to ensure compliance and offer easy access. Salary benchmarks 0 reviewers rated this feature Access real-time compensation data to compare salaries across roles, industries, and regions. This feature helps you make informed decisions during hiring and performance reviews, ensuring your offers remain competitive and aligned with market standards. Learning management system 0 reviewers rated this feature Deliver training programs and track employee progress through a centralized portal. You can assign courses, monitor completion rates, and maintain records for compliance audits or internal development goals. Legal assistance 0 reviewers rated this feature Get access to legal document templates and consultations for employment-related matters. This feature helps small businesses navigate contracts, workplace policies, and regulatory requirements without needing in-house counsel. SAP integration for global payroll 0 reviewers rated this feature ADP now integrates with SAP SuccessFactors to support multinational payroll operations. This enables smoother data exchange and compliance across global teams using SAP for HR management. (Released in September 2025) Payroll Inspector 0 reviewers rated this feature Uses generative AI to detect payroll errors before submission, helping prevent re-runs and bank fees. It also flags anomalies in hours and rates, giving teams more confidence in payroll accuracy. (Released in May 2025) Embedded financial services via Fiserv 0 reviewers rated this feature Small businesses can now access financial tools directly within RUN, including for digital payments, invoicing, and cash flow insights. This integration helps streamline operations and improve financial visibility. (Released in November 2024) All key features (69) Track 401(k) participant contributions and employer match 77.78% of 18 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems 83.92% of 143 reviewers that rated this feature as important or highly important Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. 0% of 0 reviewers... Integrate with a third-party accounting system 100.00% of 3 reviewers that rated this feature as important or highly important Find and manage potential candidates and their applications and resumes through the recruiting life cycle 0% of 0 reviewers... Compare key metrics for the business against prominent players in the industry 0.00% of 1 reviewers that rated this feature as important or highly important Record employee's benefit plans and selections throughout career progression 45.45% of 22 reviewers that rated this feature as important or highly important Print paychecks issued to confirm payment of wages or salary 37.50% of 8 reviewers that rated this feature as important or highly important Manages compensation such as salary, bonus, and benefits processes, aligning with policies 100.00% of 1 reviewers that rated this feature as important or highly important Performs calculations and analyzes how salary and equity should be awarded to employees across locations, performance levels 100.00% of 1 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier 92.24% of 232 reviewers that rated this feature as important or highly important Alter the layout and content of reports 75.82% of 91 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics 100.00% of 4 reviewers that rated this feature as important or highly important With this capability, you can pay employees quickly and reliably without paper checks. Reviewers appreciate the convenience, timely deposits—even next-day options—and the ability for employees to manage their own accounts, though a few mention rare outages or setup issues. 94.15% of 427 reviewers that rated this feature as important or highly important Eliminates paper checks and ensures timely payroll payments, often a day early. Setup is simple, and employees can manage their own settings. While rare outages are noted, the feature is valued for its reliability and convenience. 68 reviewers rated this feature Small businesses can now access financial tools directly within RUN, including for digital payments, invoicing, and cash flow insights. This integration helps streamline operations and improve financial visibility. (Released in November 2024) 0 reviewers rated this feature Electronic storage of staff/employee contact information and job status in a centralized repository 85.11% of 235 reviewers that rated this feature as important or highly important Centralizes employee records, including pay history and PTO tracking. Enables employee self-service and simplifies updates and terminations. Some rely on other tools for deeper functionality, but most find it helpful for HR tasks. 45 reviewers rated this feature Create a customized employee handbook using guided templates and legal best practices. You can tailor policies to your business size and location, then publish and distribute the handbook digitally to your team to ensure compliance and offer easy access. 0 reviewers rated this feature Track employee schedules, availability, and performance across projects and tasks 88.00% of 25 reviewers that rated this feature as important or highly important Process of familiarizing new employees with the company, their position, and responsibilities 91.82% of 110 reviewers that rated this feature as important or highly important Online portal where employees can access and track their own information 80.00% of 15 reviewers that rated this feature as important or highly important Centralized storage for employee data, records, and performance metrics 76.32% of 38 reviewers that rated this feature as important or highly important Gateway through which employees can access the system 100.00% of 2 reviewers that rated this feature as important or highly important Software specialized for accountants and accounting firms 0% of 0 reviewers... Designed for small businesses 100.00% of 27 reviewers that rated this feature as important or highly important Automates core HR functions such as talent management, employee evaluation and learning management 82.93% of 41 reviewers that rated this feature as important or highly important Facilitate training materials that help employees grow and progress in their positions 60.00% of 5 reviewers that rated this feature as important or highly important Deliver training programs and track employee progress through a centralized portal. You can assign courses, monitor completion rates, and maintain records for compliance audits or internal development goals. 0 reviewers rated this feature Manage and track employee attendance 100.00% of 1 reviewers that rated this feature as important or highly important Get access to legal document templates and consultations for employment-related matters. This feature helps small businesses navigate contracts, workplace policies, and regulatory requirements without needing in-house counsel. 0 reviewers rated this feature Collect & analyze data from multiple sources to get insights into competing products, customer behavior, pricing & marketing strategies 0% of 0 reviewers... Access software remotely via mobile devices 77.78% of 18 reviewers that rated this feature as important or highly important Access the system via a mobile application 100.00% of 1 reviewers that rated this feature as important or highly important Manage and support multiple locations 0% of 0 reviewers... Pay employees in multiple states with correct tax deduction amounts in each 70.00% of 30 reviewers that rated this feature as important or highly important Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved 0.00% of 1 reviewers that rated this feature as important or highly important Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service 25.00% of 4 reviewers that rated this feature as important or highly important Manage and record overtime hours for hourly employees 0% of 0 reviewers... Uses generative AI to detect payroll errors before submission, helping prevent re-runs and bank fees. It also flags anomalies in hours and rates, giving teams more confidence in payroll accuracy. (Released in May 2025) 0 reviewers rated this feature You get an easy-to-use system for processing payroll, tracking hours, and managing employee data. Some users say payroll runs are quick, accurate, and accessible from anywhere, though a few mention customer service delays and a learning curve for larger teams. 92.81% of 473 reviewers that rated this feature as important or highly important Supports payroll updates, digital pay stubs, and step-by-step processing. Integration with ClockShark helps save time. Some users mention outdated design and support delays, but most find it efficient for payroll administration. 81 reviewers rated this feature This aspect gives you customizable, detailed reports for audits, taxes, and business analysis. Reviewers appreciate the variety, clarity, and ease of generating reports, but some users note limited customization and occasional difficulty finding specific reports. 93.51% of 416 reviewers that rated this feature as important or highly important Offers accessible reports for tax filings, insurance, and CPA needs. Reports are easy to generate, though some users want more customization and detail. Integration with Sage is noted but limited. 59 reviewers rated this feature Organize and manage the accomplishments and development of employees or performance of applications or systems 0% of 0 reviewers... Tools to find, assess, and hire suitable candidates for a job within an organization 0% of 0 reviewers... Timed notification for any upcoming task, deadline, appointment, or activity 62.86% of 35 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns 66.67% of 9 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data 91.30% of 46 reviewers that rated this feature as important or highly important Set & manage permission levels based on user roles and restrict access to only authorized individuals 0% of 0 reviewers... Access real-time compensation data to compare salaries across roles, industries, and regions. This feature helps you make informed decisions during hiring and performance reviews, ensuring your offers remain competitive and aligned with market standards. 0 reviewers rated this feature ADP now integrates with SAP SuccessFactors to support multinational payroll operations. This enables smoother data exchange and compliance across global teams using SAP for HR management. (Released in September 2025) 0 reviewers rated this feature Online portal through which end users can access the system, manage tasks, or obtain information 84.78% of 92 reviewers that rated this feature as important or highly important Track and manage sick leave time 50.00% of 2 reviewers that rated this feature as important or highly important It helps you stay compliant by calculating, filing, and paying payroll taxes on time. Reviewers indicate this aspect reduces errors, saves time, and offers peace of mind, though a few users report occasional missed filings requiring follow-up with support. 93.32% of 389 reviewers that rated this feature as important or highly important Handles federal, state, and local tax filings and payments. Users feel relieved that they don’t have to track tax law changes because the platform does it for them, though some report missed filings and slow responses to IRS notices. Overall, it reduces errors and centralizes tax tasks. 58 reviewers rated this feature The completion of documentation that calculates earned income and the taxes to be paid, also called a tax return 0% of 0 reviewers... Organizing a group of people to accomplish a task 0% of 0 reviewers... Track and manage employee's work hours to improve payroll accuracy 68.42% of 19 reviewers that rated this feature as important or highly important Track and manage employee time-off, vacation, and sick leave requests 67.74% of 31 reviewers that rated this feature as important or highly important Tools that allow employees to request/schedule time off 100.00% of 1 reviewers that rated this feature as important or highly important Measure and track time including hours worked and paid time off (PTO) 100.00% of 24 reviewers that rated this feature as important or highly important Track the amount of time spent on a job or task 97.14% of 35 reviewers that rated this feature as important or highly important Track employee/learner's progression through training programs 0% of 0 reviewers... Request, track, and manage time off requests and vacation time 66.04% of 53 reviewers that rated this feature as important or highly important RUN Powered by ADP offers streamlined W-2 preparation, making year-end tasks simple and accurate. Some reviewers find the automated process, early availability, and both electronic and mailed copies valuable, while a few mention extra fees for corrections or unnecessary shipping. 92.82% of 362 reviewers that rated this feature as important or highly important Automates year-end W-2 creation, filing, and distribution. Users benefit from online access and easy error correction via support. Some mention shipping costs for physical copies, but most find it a major time-saver. 59 reviewers rated this feature Automatically subtract garnishments from wages 79.37% of 63 reviewers that rated this feature as important or highly important SaaS, web-based, online deployment 0% of 0 reviewers... Get Advice We can help you find the software with the features you need. Marcela Gava Senior Content Analyst RUN’s top-rated features simplify payroll operations, reduce manual effort, and centralize compliance tasks. The combination of automated tax filing, direct deposit, and accessible reporting helps small teams stay organized and focused. Features 4.5 (1,368) 4.5 Based on 1,368 reviews ## Pricing RUN Powered by ADP does not publicly list pricing on its website. Buyers must contact the vendor for a quote tailored to their headcount and specific business needs. Based on small and midsize business (SMB) benchmarks, most human resources software buyers spend between $5 and $10 per employee, per month. ### Starting price Contact vendor for pricing Free trial not available Marcela Gava Senior Content Analyst Expect pricing to scale with headcount and features. RUN’s cost typically aligns with SMB budgets, especially for firms focused on payroll accuracy and HR support. Value for money 4.3 (1,246) 4.3 Based on 1,246 reviews ## Integrations RUN integrates with a mix of native and third-party tools across workforce management, expense tracking, and benefits administration. These integrations help SMBs automate payroll inputs, sync employee data, and reduce manual updates. Popular integrations [ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Marcela Gava Senior Content Analyst Connecting RUN with time tracking, expense, and benefits platforms helps your finance lead and HR team avoid duplicate data entry, streamline payroll prep, and maintain accurate records across systems with minimal oversight. Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (1282) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (1,282) 4.4 Based on 1,282 reviews ## User reviews Overall rating 4.6 Based on 1,369 reviews Filter by rating 5(971) 4(271) 3(78) 2(25) 1(24) Mentioned topic Sorted by most recent KM Karol M. Gemologist Sales Admin Retail ### "Awesomepayroll" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 23, 2026 I love ADP my experience is always great It helps my life doing the payroll and makes payroll easy for me Pros Very easy to use and always fast always fast and efficiant I find it quick and simple and always accurate Cons nothing that I can think of there are no cons other than the deadlines to get payroll done by other than that love it Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KS Kimona S. Customer Service Representative Construction ### "Informational, detailed and helpful" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 23, 2026 It was a very good experience learning about the new laws especially including visualization on state of WA and the tips were good as well. Pros The page's navigation was smooth and understandable and the user interface; it was easy to use and clear. Cons It was a little basic. Too much white spaces and I unable to click links in the video and they weren't shown off the screen. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MM Marc M. Director Owner Child Day Care Services ### "Great Team" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 2/10 April 22, 2026 The transition team has been patient and willing to answer all of my questions quickly and taught me what was needed in a simple and efficient manner. Pros The team that helped with the transition process. Everyone has been friendly and helpful thoughout the process. The ADP is easy to work with. Cons The UI for onboarding new staff does not have enough customization to personalize it. I would like the ability to control what my team sees and how the enter information. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BM Beverly M. Human Resources Manager Machinery ### "Excellent Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 22, 2026 The best way to describe the overall experience is with one word, Great! The customer service to get started to using it on our own has been great. Pros The value for what we pay is amazing. I love the customer support and the ease of use of the user interface platform , there never seems to be any bugs or issues. We are impressed with how easy it is to track time off requests in Leave Management. The entire Process Implementation was fantastic. Cons There is nothing about it that we don't like about Run. It is a great service and we have been pleased with all aspects. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MS Meagan S. Administration Construction ### "FIVE STARS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 20, 2026 Overall, I would say the app is very simple to use and makes having to run payroll a breeze. Have not had a bad experience with this app. Pros It is very easy to use. Once you use it once or twice, you get the hang of it very quickly. If you can’t figure something out, you can always contact them for help. Cons I haven’t really found anything I don’t like about the app. The app is simple to use and they walk you through the process of how to get done what you need to. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AC Ari C. President Wholesale ### "ADP RUN is worth the money" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 20, 2026 Good overall. Been using for 5+ years and when I have needed support they are very helpful. Easy of use for day to day functions is great. Pros Easy to use for the most part and good support if/when there are questions. A little on the pricey side, but a nice 'all in one' way to handle payroll saving time and headaches! Cons No real negatives for the program. Would love for it to cost less, but the time savings is worth it. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) ADP overall does more than QB. At a cost, yet, but overall worth it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DR Debra R. Controller - Human Resources Electrical/Electronic Manufacturing ### "MyADP Experience" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 20, 2026 Our overall experience did not meet expectations, particularly given the critical nature of payroll. Communication was often reactive rather than proactive, which made managing employee expectations difficult when issues arose. There was also misalignment between sales and support teams regarding included services, resulting in avoidable follow-up and delays. Organizations that require highly reliable payroll execution, fast resolution, and proactive support should carefully evaluate whether ADP meets those needs. In general, the RUN and Timekeeping Plus products are limited compared to our prior provider. Pros ADP is a well-established provider with a broad payroll and HR offering. The Chat icon is one of the best futures of RUN. Using this chat feature, I was able to complete my second payroll with ADP without any assistance or guidance from the Implementation Team. Cons Payroll reliability and service responsiveness were ongoing concerns. We experienced payroll funding timing issues despite submitting everything accurately and on time, along with inconsistent guidance from different departments. Customer support often involved long hold times, unreturned messages, and unclear ownership for time-sensitive issues. Additionally, the platform lacked functionality we previously had with another provider, including more flexible reporting, document management with e-signature, seamless data integrations, and timekeeping controls and administrative visibility are limited. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Better pricing with the widely known provider in ADP. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BK Breeana K. Founder Health, Wellness and Fitness ### "ADP RUN Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 20, 2026 Pros It was user friendly. Customer support was readily available. The service is extremely affordable. Cons I didn't have any issues. It was a very simple process. It did not cause me any stress or extra time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MH Matt H. President Health, Wellness and Fitness ### "So easy to use!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 20, 2026 My experience so far has been great! I feel very supported by the implementation team. The communication has been great. Pros Everything has been very intuitive and easy to use. The support staff from ADP have been extremely helpful and have been available all along the way. Cons I can't think of anything I would consider changing about the platform. It's easy to use and I don't see any problems. Alternatives considered [Viventium Software](https://www.capterra.com/p/161138/Viventium-Software/) [Asure](https://www.capterra.com/p/159581/Payroll-Tax-Management/) [Equip](https://www.capterra.com/p/233858/Equip/) Reasons for choosing RUN Powered by ADP The price, customer support, and communication. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BD Brandyn D. Owner Security and Investigations ### "Best decision " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 17, 2026 I love it. Best decision I made was to start using ADP. Able to pay my people correctly, etc… I can upload employee files, performance reviews all in ADP. Pros How convenient it is. ADP makes it easy for my employees to track there own time and see there hrs work. Cons Zero complaint. So far ADP has been working well for me. Zero issues with it on my end. I was actually referred to ADP my friend who use it for his business. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/185859/RUN/reviews/) ## FAQs Yes. RUN Powered by ADP includes direct deposit across all plan tiers. Employers can set up multiple accounts per employee and automate payments on payday. Yes. RUN offers a mobile payroll app for iOS and Android devices. Employers can run payroll, manage staff, and access reports from anywhere using their existing login credentials. Yes. RUN automatically calculates, files, and pays federal, state, and local payroll taxes. It also updates tax rates and rules to help businesses stay compliant. Yes. RUN generates W-2s and 1099s, delivers them to employees, and e-files with the IRS. Employers can preview and print forms directly from the platform. ADP Assist is a conversational AI interface that lets users run payroll, ask HR questions, and generate reports using natural language. It’s designed to reduce time spent on routine tasks. Yes. ADP now integrates with SAP SuccessFactors to support multinational payroll operations, enabling smoother data exchange and compliance across global teams. RUN monitors local and federal regulations, automates filings, and provides alerts for upcoming changes. This helps SMBs stay ahead of compliance requirements without manual tracking. ### Have more questions? Connect with one of our advisors for a free consultation and save time in your software search. ## Sources - **Capterra reviews data:** Capterra reviews are collected from verified users for individual software products. [Learn more about how we source our data](https://www.capterra.com/resources/proprietary-data-research/). - **Capterra Shortlist:** Capterra Shortlist identifies the top products in our software categories based on a proprietary blend of user ratings and popularity. [Read the complete methodology here](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology). - This product information came from RUN Powered by ADP’s own online content in September 2025, including the product's website and its social media channels. ## Related reading ### [What Is HR Software?](https://www.capterra.com/resources/what-is-hr-software/) Published August 13, 2024 by [Lauren Spiller](https://www.capterra.com/resources/author/lspiller/) and [Kathryn Todd](https://www.capterra.com/resources/author/kathryn-todd/) ### [Capterra’s 2025 Tech Trends Report: Where Regretful HR Software Purchases Go Wrong](https://www.capterra.com/resources/tech-trends-hr-software-purchase-regret/) Published November 18, 2024 by [Brian Westfall](https://www.capterra.com/resources/author/bwestfall/) and [Carolyn Santa Maria](https://www.capterra.com/resources/author/carolyn-santa-maria/) ### [The Top 5 Payroll Service Benefits](https://www.capterra.com/resources/payroll-services-benefits/) Published January 7, 2023 by [Stephan Miller](https://www.capterra.com/resources/author/smiller/) ### [Payroll Price Comparison Guide: A Capterra Value Report](https://www.capterra.com/resources/payroll-software-pricing-report/) Published August 12, 2024 by [Himanshi Arora](https://www.capterra.com/resources/author/himanshi-arora/) and [Caroline Rousseau](https://www.capterra.com/resources/author/caroline-rousseau/) ### [How To Choose a Payroll Service](https://www.capterra.com/resources/how-to-choose-payroll-service/) Published February 6, 2023 by [Stephan Miller](https://www.capterra.com/resources/author/smiller/) ### [5 Top-Rated Payroll Software for Small Businesses](https://www.capterra.com/resources/payroll-software-for-small-businesses/) Published March 2, 2023 by [Barkha Bali](https://www.capterra.com/resources/author/bbali/) ### [7 Payroll Mobile Apps Users Love](https://www.capterra.com/resources/top-payroll-apps/) Published June 1, 2023 by [Preksha Buttan](https://www.capterra.com/resources/author/pbuttan/) ### [5 Top-Rated Payroll Software for HR](https://www.capterra.com/resources/payroll-software-for-hr/) Published October 3, 2023 by [Saumya Srivastava](https://www.capterra.com/resources/author/ssrivastava/) ### [What Is a Payroll Ledger?](https://www.capterra.com/resources/payroll-ledger/) Published December 15, 2022 by [Adam Carpenter](https://www.capterra.com/resources/author/acarpenter/) ### [Net Pay vs. Gross Pay—What's The Difference?](https://www.capterra.com/resources/net-pay-vs-gross-pay/) Published December 7, 2022 by [Stephan Miller](https://www.capterra.com/resources/author/smiller/) ### [6 Accounting Tasks That Can Be Fully Automated](https://www.capterra.com/resources/accounting-automation/) Published February 28, 2024 by [Leaman Crews](https://www.capterra.com/resources/author/leaman-crews-guest-contributor/) ### [3 Benefits and Challenges of Modern Accounting Solutions Over Manual Methods](https://www.capterra.com/resources/benefits-of-accounting-software/) Published August 23, 2024 by [Amita Jain](https://www.capterra.com/resources/author/ajain/) and [Rina Rai](https://www.capterra.com/resources/author/rina-rai/) Popular comparisons [Deel vs RUN Powered by ADP](https://www.capterra.com/compare/185859-205015/RUN-vs-Deel)[Rippling vs RUN Powered by ADP](https://www.capterra.com/compare/172127-185859/Rippling-vs-RUN)[Paylocity vs RUN Powered by ADP](https://www.capterra.com/compare/86714-185859/WebPay-vs-RUN)[ADP Workforce Now vs RUN Powered by ADP](https://www.capterra.com/compare/155895-185859/WorkforceNow-vs-RUN)[Patriot Software vs RUN Powered by ADP](https://www.capterra.com/compare/116050-185859/Patriot-Software-vs-RUN)[Gusto vs RUN Powered by ADP](https://www.capterra.com/compare/131882-185859/Gusto-vs-RUN)[Paychex Flex vs RUN Powered by ADP](https://www.capterra.com/compare/119841-185859/Paychex-Flex-vs-RUN)[Paycor vs RUN Powered by ADP](https://www.capterra.com/compare/133745-185859/Paycor-Perform-vs-RUN)[Dayforce HCM vs RUN Powered by ADP](https://www.capterra.com/compare/185859-205376/RUN-vs-Dayforce-HCM)[Paycom vs RUN Powered by ADP](https://www.capterra.com/compare/130949-185859/Paycom-vs-RUN) [isolved vs RUN Powered by ADP](https://www.capterra.com/compare/164417-185859/iSolved-vs-RUN)[Asure vs RUN Powered by ADP](https://www.capterra.com/compare/159581-185859/Payroll-Tax-Management-vs-RUN)[Workday HCM vs RUN Powered by ADP](https://www.capterra.com/compare/66908-185859/Workday-HCM-vs-RUN)[UKG Ready vs RUN Powered by ADP](https://www.capterra.com/compare/185859-198579/RUN-vs-UKG-Ready)[BambooHR vs RUN Powered by ADP](https://www.capterra.com/compare/110968-185859/BambooHR-vs-RUN)[Proliant vs RUN Powered by ADP](https://www.capterra.com/compare/185859-187093/RUN-vs-Proliant)[UKG Pro vs RUN Powered by ADP](https://www.capterra.com/compare/480-185859/UKG-Pro-vs-RUN)[QuickBooks Payroll vs RUN Powered by ADP](https://www.capterra.com/compare/174981-185859/QuickBooks-vs-RUN)[Employment Hero vs RUN Powered by ADP](https://www.capterra.com/compare/144645-185859/Employment-Hero-vs-RUN)[Auris vs RUN Powered by ADP](https://www.capterra.com/compare/185859-195073/RUN-vs-Heartland-Payroll-HR)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)