# Clerk.io Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Clerk.io the right eCommerce solution for you? Explore 20 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/184765/Clerk-io/reviews --- Clerk.io 4.7 (20) [View alternatives](https://www.capterra.com/p/184765/Clerk-io/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Clerk.io Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews DH Damian H eCommerce ManagerRetail, 51 - 200 employeesUsed the software for: 6-12 months. “In the end, Clerk simply nullified our contract, arguing they are unable to fix it.“ November 8, 2022 DH Damian H eCommerce ManagerRetail, 51 - 200 employeesUsed the software for: 6-12 months. “The low-level not-technical support continued offering the same set of suggestions, which didn't work.“ November 8, 2022 Domenico L Senior sales solution engineerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “Their price model makes it quickly very expensive.“ September 1, 2022 ## Showing most helpful reviews Showing 1-20 of 20 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Andreoli R. Head Of Ecommerce Retail Used the software for: 6-12 months ### "A great value product" August 26, 2019 5.0 Pros Easy implemantation and customabilization Cons A retailer need a way to bypass the result of the search Reason for choosing Clerk.io easy way to use, cost of implementation Review Source JS Jacqueline S. Self employed Retail Used the software for: Less than 6 months ### "Improves my business " September 12, 2025 5.0 Pros Clerk.io provides support through various means, by increasing the conversion rates for your site. It improves sales of products Cons As of right now I don’t have any complaints, it has been great for what I need it for, will update if I come across any Review Source DH Damian H. eCommerce Manager Retail Used the software for: 6-12 months ### "Appalling quality of integrations and equally appalling technical support" November 8, 2022 1.0 Appalling Pros We liked Clerk for its apparent ease of implementation and a wide number of services offered (Email, Recommendations, Search etc.). Cons Clerk's integration with Magento 2 was horrific. It contained bugs, and we were unable to connect Clerk to our store at all for almost 3 weeks.The low-level not-technical support continued offering the same set of suggestions, which didn't work. Their pace of providing support is also disappointing at best. Unless you chase them and continue asking for solutions, they very quickly go quiet.We even had our own developer, using our own resources (time & money) to implement a fix because of how helpless their support was.In the end, Clerk simply nullified our contract, arguing they are unable to fix it. By far, our most disappointing experience with any SaaS provider all these years.They raised the "incompetence benchmark" to a whole new level. Alternatives considered [Nosto](https://www.capterra.com/p/160811/Nosto/)[Algolia](https://www.capterra.com/p/148915/Algolia-Search/) Review Source DJ Daniel J. Director Sporting Goods Used the software for: 2+ years ### "The most valuable tool out of 32 we use in Watery" October 25, 2019 5.0 As the headline descibes, we use around 32 different ecommerce tools in our bussiness to run and scale it. As i see the data today, no one of all the other tools make our average order value 96 kr. bigger compared between a customer that clicking on a clerk.io content and a customer that not do it. I think it says it all. Pros Without a product that do as promised and give value to our bussiness - customer service, pricing, design and other things around the core product doesn't matter. As a customer through +2 years with Watery.dk, i can truly sign under that the product itself from Clerk.io really working and gives tons of value to my business. This is through website recommendations, website search and email recommendations, that day after day obtain more data and use it to view the best product for every single customer. And as a plus - customer service, pricing and design are just as good as the product. Cons When i started using clerk around 2,5 years ago, there were several things with the product i missed such as catagories in search, ability to re-design the recommendations and easy interface for me as customer to use the product in backend. Today all these things are changed to the better, so as i see it today, there is not really anything i not like about Clerk.io - But as an online merchant, the price can always be better :) Review Source VR Verified Reviewer Senior sales solution engineer Health, Wellness and Fitness Used the software for: 2+ years ### "Great tool, with some caveats" September 1, 2022 5.0 Pros The tool is super reliable and can definitely improve your conversion rate and the quality of the customer journey on your ecommerce. Cons Their price model makes it quickly very expensive. Alternatives considered [Nosto](https://www.capterra.com/p/160811/Nosto/)[Doofinder](https://www.capterra.com/p/199582/Doofinder/) Review Source JP Jay P. Website & Marketing Manager Retail Used the software for: Less than 6 months ### "A fantastic application with a brilliant team behind it!" August 16, 2019 5.0 We've so far seen: An increase in conversion rate An increase in sales Advise on best practices for both their app and ecommerce as a whole An impeccable customer service Responsive technical advise and service Overall - this is a fantastic piece of software and a fantastic support team behind them! Pros Ease of use to promote our products through search and recommendations! The setup process was smooth and flawless with the aid of the rep and the rest of the Clerk team being extremely responsive and understanding to our (often quite complex) needs and questions! The results speak for themselves - an increase in conversions and expert advise from the Clerk.io team on best practises - even those that don't directly involve using their app! If we have any issues - I contact them and so far we've had every issue resolved within one conversation! Cons I find it hard to find a con so far! We've been using the service and tweaking and updating it from day 1 - and we've had no problems! Reason for choosing Clerk.io We searched through countless apps for live search, search results, product recommendations, customer retention... And all of them either came with a monstrous price tag, a horrendous manual setup phase or awful response times to questions from a potential customer.... Clerk.io did none of these things - as they kept everything smooth, informed and always responded happily and quickly - all for a reasonable price! Review Source CG Christian G. Digital chief Food & Beverages Used the software for: 1-2 years ### "Using clerk.io" January 13, 2020 5.0 The main problem solved is to reach the right users with a custom products. Pros We have used since 2 years, and we really grew up, as using clerk.io makes the things really easy and visual. We can query, adding triggers, filters to our database without any code needed. We also start loving the "Audiences" new feature which allow us to segment and target the real users without borrow other users. The integration with Mailchimp and such make a real perfect solution and save a lot of time. Cons Would be perfect to integrate a real CRM solutions to have a overall vision. Review Source RA Robert A. Developer Internet Used the software for: 2+ years ### "Strong overall product - time saver" June 4, 2019 5.0 Pros Clerk allows for so many features regarding products, best sellers, up sells, cross sells, exit intent and so on with minimal development time. So from a development / client perspective, the benefits are huge. Cons There is no way to clear old error logs :) Review Source SM Simon M. E-Commerce Manager Retail Used the software for: 6-12 months ### "Instant Results & A Great Team To Work With" January 29, 2020 5.0 Very good. Added ease of use to our customer's online shopping experience and in turn added value. Pros We saw an instant improvement to our website and results after installation and set up. Configuration was easy and I had great help and support from \[SENSITIVE CONTENT HIDDEN\] on the Clerk team. It's also great to have all the capabilities of this software under one dashboard so no need for multiple services or subscriptions. Cons Hard to think of any cons. Perhaps the function to export dashboard reports. However I believe this is in the pipeline. Review Source ER Emanuele R. Consultant Marketing and Advertising Used the software for: Less than 6 months ### "The best ecommerce reccomandations software" January 21, 2020 5.0 Pros The software is based on a sophisticated artificial intelligence system that also allows small and medium-sized ecommerce to create added value in the customer purchase process, and it's not exclusive reccomanded for the big player. It is extremely scalable and rich of features concerning the suggestion of products in a web site, in an newlsetter or in a search user experience. The backoffice intregrates sophisticated analysis tools about the main ecommerce kpi for each element. First Rate Assistance, not only of technical issue, but also to support the best use of the system with the aim to improve conversion rate. Cons It's very easy to set up, but for who has a only a bussiness background (like me) is highly reccomanded few hours of technical support for its correct installation and integration with the site's css. Review Source MM Manuele M. CTO Information Technology and Services Used the software for: 1-2 years ### "Almost perfect!" April 23, 2019 4.0 Pros First of all the support team is very responsive and happy to help. From a system integrator point of view Clerk.io is perfect. It allows to easily connect your store and start integrating recommendation sliders with quick plug-and-play solutions. But if you need more advanced features you can have it by integrating their well-documented API. Cons It's hard to find a cons... There is one but it's very technical. When you add to your storefront Clerk's widgets like recommendations sliders, livesearch and so on, you do it by using their JavaScript library. This library should support more events than those actually supported, especially with search and facets feature. Review Source MG Mark G. Digital Consultant Retail Used the software for: 6-12 months ### "Excellent!" January 29, 2020 5.0 Great! Excellent customer service and great software. Pros The search recommendations function on the website is 10/10. This has helped us massively. The email recommendations are also very good and although it may seem quite complete at first this is fairly easy to navigate your way around and the customer support is excellent when you need any help. Cons No complaints so far. All of the software has worked well for us so far and again customer service is great when you need any help. Review Source BM Beatrice M. Ecommerce Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Best Recommendation Service Ever" January 29, 2020 5.0 I have been using clerk for 1 year and our performance are improved. Pros It's easy and the programmers supports you everytime you need them. The recommendations are truly consistent with the real user preferences Cons The back end is made for coders, but I can use it anyway. Review Source AC Andrea C. COO Information Technology and Services Used the software for: 2+ years ### "Perfect services and really useful for our customers" May 30, 2019 5.0 Pros I really like recommendation service, it helps a lot our customers increasing order average value. Customer Success Manager support is always ready to answer to all my questions. Cons Hard to find some cons. Products are stable Review Source VR Verified Reviewer eCommerce Manager Marketing and Advertising Used the software for: 6-12 months ### "Excellent solution" January 28, 2020 5.0 Pros \-Easy integration - Scalable - Customizable Cons Nothing, insert new features and keep it up Review Source GL Giulia L. Magento Specialist Information Technology and Services Used the software for: 2+ years ### "Clerk software is complete and useful!" August 7, 2019 5.0 Pros useful complete of guide and forum for solutions customer care very fast and clear in explanations. Cons At the moment it's all ok..and I didn't find anything wrong. Review Source Momen S. data analyst Computer Software Used the software for: Less than 6 months ### "Clerk.io review" September 28, 2022 4.0 Pros Clerk.io is very easy to be implemented and customized. Cons Clerk.io is kinda expensive although it has a free trial. Review Source AP Andrea P. Developer Computer Software Used the software for: 6-12 months ### "A great produt!" September 12, 2019 5.0 Pros With this software I increased the average cart amount in our ecommerces. Cons Maybe the initial configuration takes could be more easy, but the customer support is excellent, so... really good! Review Source eF erik F. FE developer Internet Used the software for: 6-12 months ### "Good and rapid support" May 27, 2019 5.0 very good support Pros Customization easy with HTML and CSS and docs are done very well Cons some configuration is a little bit tricky Review Source LSC Lone Søndergaard C. Partner Internet Used the software for: 6-12 months ### "Fantastic support and software" April 10, 2019 5.0 It is an easy software to use and it makes you sell more products. Pros It makes it easy to sell more products. Cons The configuration with our DanDomain platform. Review Source Similar Products Featured