# Page 9 | Aircall Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Aircall the right Call Center solution for you? Explore 458 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/184709/Aircall/reviews --- Aircall 4.2 (458) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of Aircall ## Showing most helpful reviews Showing 201-225 of 458 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Allison K. Director of Sales Veterinary Used the software for: 1-2 years ### "Increased Productivity" October 20, 2017 4.0 Pros Our customer support team is spread out across the country. Aircall allows us to stay connected and take care of our customers the way we like. We use Aircall as our primary phone and love the routing features to direct the right customers to the right support. Review Source AP Anthony P. Responsable Marketing Renewables & Environment Used the software for: I used a free trial ### "Presque parfait" September 27, 2022 4.0 Pros Le système téléphonie d'aircall est très efficace. L'équipe est à l'écoute et réactive. Cons L'affichage des fiches prospects n'est pas optimal pour notre utilisation. C'est la raison pour laquelle nous ne travaillons pas avec Aircall aujourd'hui. Alternatives considered [Kavkom](https://www.capterra.com/p/140624/Predictive-dialer-PBX/)[CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) Review Source Response from Aircall October 6, 2022 Bonjour Anthony, Merci pour vos commentaires sur Aircall ! Nous sommes désolés d'apprendre qu'il n'a pas répondu à vos besoins. Nous travaillons continuellement sur des mises à jour et des améliorations et nous espérons qu'un jour nous pourrons à nouveau travailler ensemble ! N'hésitez pas à contacter notre équipe si vous avez des questions. - Leslie d'Aircall VR Verified Reviewer Account Manager Insurance Used the software for: 1-2 years ### "Not functional" January 8, 2019 2.0 Pros It makes phone calls, but that's about it Cons Too buggy. Impossible to mute on phone. Restarts everytime I change a headset. Low quality of sound. Hard to navigate the dashboard Review Source VR Verified Reviewer Used the software for: 1-2 years ### "Top - Very Easy to Use" September 27, 2017 5.0 Pros We use it as our regular phone and give the number to our customers and suppliers. It is easy to use and to manage. We had a great experience with the mac os app. The customer service is great, they answer to the phone quicly and help us when needed Review Source OP Oliver P. Teamlead Internet Used the software for: Less than 6 months ### "Easy to use and a smart system :-)" November 16, 2021 5.0 \- better Accessibility (first level support) - tracking for optimization - better structure (always somebody available) Pros \- implementation Aircall -> Freshdesk "easy to use" very easy handling and we are allowed to set up very good workflows // - Applications for Desktop AND Mobile -> top :-) - easy handling all in all Cons \- actually no missing things -> all functions are sufficient Review Source Response from Aircall November 29, 2021 Hi Oliver, Thank you for sharing your thoughts with us! It sounds like you're having a good overall experiencewe love to hear it. If there's ever anything we can do to improve, don't hesitate to let us know. Cheers, Max from Aircall MR Mike R. Customer Service Director Consumer Goods Used the software for: 1-2 years ### "Easy to setup phone system with lots of expansion" April 27, 2021 5.0 Very good overall experience. Easy to reach a live person whenever you have a question. Easy to setup, easy to customize. Pros Ease of setup and use. It's great to be able to have a new user or new phone number setup within minutes and be ready to go live. From there, it's nice to quickly be able to change settings around as needed. Cons Added features like SMS messaging would be nice to use. Powerdialer feature could also be better implemented. Alternatives considered [JustCall](https://www.capterra.com/p/157853/JustCall/) Review Source MS Markus S. Kommunikationsberater Public Relations and Communications Used the software for: 1-2 years ### "Unzuverlässig" August 12, 2020 1.0 Da habe ein paar Bastler versucht, das Telefon neu zu erfinden. Pros Nichts - und mehr gibt es nicht zu sagen Cons Die Funktionen sind laufend gestört, die Usability ist nicht klar, Telefonate können z.T. nicht entgegengenommen werden, eingestellte Parameter werden nicht übernommen, Verbindungsunterbrüche trotz guter Internetverbindung, Klangqualität wie aus dem Mistkübel. Review Source Response from Aircall January 7, 2021 Hi Markus, We appreciate you taking the time to leave a review and apologize for the delay in our response. Sorry to hear that you haven't enjoyed your experience with Aircall. If you're open to it, we want to learn more about the frustrations you're having and figure out how we can make things better for you. - Aircall Team JB Jean B. Training team lead Consumer Services Used the software for: 6-12 months ### "An easy to use tool for startups " November 16, 2023 4.0 Pros The simplicity of the app and the ease of use is good. Cons On the management side, it lacks many reporting features found with competing apps Review Source AT Anderson T. Account Coordinator Human Resources Used the software for: 1-2 years ### "Very good app" January 24, 2022 5.0 9 out 10 Pros Very easy to install and use and if you install in your computer you will not regret it! Cons Sometimes crashes without reason but always comes back Review Source Response from Aircall January 28, 2022 Hi Anderson, Thanks so much for sharing your Aircall feedback with our community! Regarding the crashes, we'd love to help Should that happen again, please don't hesitate to contact our Customer Care Team via https://support.aircall.io/. Best, Leslie from Aircall VR Verified Reviewer Creative Director Consumer Services Used the software for: 6-12 months ### "It's great for a small business, but needs to grow for larger ones" April 7, 2019 4.0 They were VERY helpful in assisting us with transporting over our 15 or so numbers. Since then we've gotten many more numbers, and because of our use-case, they've worked with us and have allowed us more reach than we really should have. That being said, we're a call center and have calls coming in and going out constantly -- we need far more details in the reporting area than they currently offer. If they could tighten down this area, I would have given a better rating honestly. But this also comes from someone who needs statistics to make daily/weekly/monthly decisions internally. Pros The user interface is really nice and clean. Something I've found lacking in so many other VoIP providers. Cons There are several bugs we've reported over the past year that either take a long time to get fixed if they get fixed at all. We found a workaround for most of our issues though. Review Source LR Ludovic R. CTO Hospital & Health Care Used the software for: Less than 6 months ### "Good product" July 5, 2022 3.0 Pros easy and quick to set up and allows great autonomy Cons The connection is unstable in wifi and the application takes time to appear on smartphone in case of call Reason for choosing Aircall price Review Source Response from Aircall July 6, 2022 Hi Ludovic, Thank you for sharing your Aircall experience with us! We want to make sure you have the best call quality and connectivity. So, our teams put together a guide (link below) to ensure your network is set-up for success. If you need additional technical help, please send our Customer Care Team more details. - Leslie from Aircall https://help.aircall.io/en/articles/3819471-network-requirements-and-recommendations NV Nikita V. Marketing Manager CRM Machinery Used the software for: 6-12 months ### "Call Tracking and Distribution done right" November 22, 2023 5.0 Pros We can freely distribute our calls between our 15 sales agents. It is easy to intervene and make changes for holiday periods or update numbers. Cons There can be bugs and some numbers can act weird. Testing is required after each deployment. Review Source VR Verified Reviewer Operations Manager Environmental Services Used the software for: 6-12 months ### "Untethered Customer Service" September 30, 2019 5.0 This service has allowed us to affordably untether from traditional landlines and use integrated call center solutions for our small business. These options are often only available at larger enterprise level solutions, so we have been pleased with what we can get for the price. Pros I love that Aircall integrates with our CRM, and Support software making call logging fairly seamless. Setup for users is simple, and updating customizations for audio recordings is easy. Sales staff helped to create a custom billing plan for our needs. Cons Support isn't always great. Communicating bugs has been frustrating. And there are bugs. The call log periodically misbehaves. The sync of call recordings for missed calls doesn't always work forcing us to still check missed calls in the native Aircall app still. Review Source BS Belén S. Recruiter Staffing and Recruiting Used the software for: 6-12 months ### "Muy buena herramienta de trabajo" March 7, 2022 5.0 Muy contenta con el servicio de Aircall en mi día a día en el trabajo Pros Se escucha muy claro y bien sin ningún tipo de incidencia cuando se comienza una llamada Cons A veces se queda bloqueado por unos minutos Review Source Response from Aircall March 8, 2022 Hi Belén, thank you for sharing! Glad to hear you're running into minimal issues. If that ever changes, you know where to find us! - Max from Aircall FD Florian D. Key Account Manager Marketing and Advertising Used the software for: 1-2 years ### "Review Florian Davoust" April 3, 2023 5.0 Pros Aircall is an Easy use software, Link with Hubspot, Recording Cons I don't really have least to tell you about Aircall. Sometimes we have some bugs that impact the link between Aircall and Hubspot. When we contact a number, the name of the number is not good. Review Source Sosthène M. Partner Relationship Manager Internet Used the software for: 6-12 months ### "Easy to use" May 2, 2017 4.0 Pros We are using Aircall as a classic phone. We received call from our partner and customer and they always tell us the sound is pretty good. The app is reactive :) Cons There is a big problem when I'm connected at the same time on my laptop and on my phone. I would like to be connected on both when i'm not in front of my computer ! Review Source RJ Raquel J. HR Retail Used the software for: I used a free trial ### "Herramienta de ayuda" March 14, 2022 3.0 Buena experiencia y me ayuda mucho en mis tareas diarias Pros Es muy fácil de utilizar y de instalar en el PC, las actualizaciones son sencillas. Cons Me gustaría que tuviera la agenda fuera automática, que se pudieran organizar las llamadas y suelo tener problemas de audio Review Source Response from Aircall March 18, 2022 Hi Raquel, thank you for sharing your feedback. We're happy to hear that your experience has been a seamless one. Of course, we know there are areas we can improve and calendar management is certainly one of them. We have this feature under development, so hopefully you won't have to wait much longer. If you ever experience audio problems that aren't related to your network connection, please submit a ticket for us to resolve this for you at support.aircall.io. - Best, Max from Aircall RH Ruben H. Gérant Marketing and Advertising Used the software for: 6-12 months ### "société Terrible" July 13, 2022 1.0 Pros Rien , rien , rien , rien , rien , rien , rien Cons J'ai pris un abonnement sur Aircall pour un an l'année dernière. Le commercial m'a assuré que le contrat duré un an et j'ai payé d'avance mon abonnement. En réalité je n'ai eu que 6 mois de service car l'application ne fonctionnait plus. J'ai eu samedi dernier la mauvaise surprise de voir sur mon compte bancaire un prélèvement de 1 200 $ sur un compte bancaire que je n'utilisais plus. J'ai appelé Aircall et le service client, plutöt que de s'excuser et de me proposer de me rembourser immédiatement, m'a dit qu"ils allaient me rappeler dans quelques et qu'ils allaient voir si ils pouvaient me rembourser. Je vous déconseille donc fortement d'utiliser les services de cette société qui se sert unilatérallement sur les comptes bancaires de ses anciens clients. Review Source Response from Aircall July 27, 2022 Bonjour Ruben, Nous sommes désolés que vous ayez été surpris par ce paiement. Notre équipe de facturation nous a confirmé que vous allez être remboursé dans son entièreté et que votre abonnement est annulé, cela pourrait prendre 3 semaines à arriver chez vous. Bien à vous, Customer Marketing VR Verified Reviewer Client Acount Manager Internet Used the software for: 1-2 years ### "Aircall review" December 15, 2017 4.0 Pros Easy to use, good to use with the team Great - We experienced problems last year but the support was really good - the efforts were put to fix it ! Cons few bugs! Review Source Jahiezer I. Desarrollador Used the software for: Less than 6 months ### "usefoul and fast call center" June 29, 2018 4.0 Make easy to keep communicate with clients by working in different equipments Pros Easy and very intuitive software, i love how works the iOS app and how works the desk app in my office. Have a number in multiples countries is very helpfoul on my company bussines becouse we work with peple all over the world. And plus all that, the customer service it's so fast and always help me to solve one or two issues Cons The installation process can be a little slow, after that all good. One of my coworkers have the app on his android cell phone and the system get bug multiple times. And this app do not works with all the earphones, so i needed to buy some ones of the Aircall recommends Review Source MP Mykolas P. Business development representative Information Technology and Services Used the software for: 1-2 years ### "Ease of use to do the things you need to do" February 11, 2022 5.0 We wanted to try out powerdialer feature, before opting for the paid plan. Had a bit of difficulty going from customer support person, to salesperson and eventually to account manager. Didn't know we had one and only he could enable powerdialer for us to test it out. Overall, positive experience with the communication tone coming from them. Pros The big benefit was having the integration with Pipedrive and being able to go through the database of contacts and call them immediately with the Aircall Chrome extension. Cons Not being able to manage account settings through the app, always needing to use the web. For things such as managing other agents inside the team or downloading recordings. Review Source Response from Aircall February 14, 2022 Hi Mykolas, Thank you for your 5-star Aircall review! We appreciate you sharing your feedback with us and are happy to hear you are enjoying your experience with our teams. Best, Leslie from Aircall VR Verified Reviewer Head of Customer Support Human Resources Used the software for: 6-12 months ### "Simple call software" November 9, 2019 5.0 This s is a great alternative to a traditional phone set-up and is ideal for remote workers. Pros I work remotely so Aircall allows myself and team to have a central phone number accessible to the whole team. Cons It can be a little confusing to understand the log of calls at first but it's not a deal breaker to using the app. Review Source PL Pierluigi L. BDM Financial Services Used the software for: 6-12 months ### "Great Calls Software" April 5, 2022 5.0 Pros I like the opportunity to use it both on my pc that on my business mobile phone. Call quality is eccelent never had problem. Cons The app on the iphone sometimes crashes and cause conflict with other apps. Review Source Response from Aircall April 8, 2022 Hi Pierluigi, Thank you for sharing your Aircall experience with us! We're delighted to hear you enjoy using both the desktop and mobile applications. If your mobile application experiences any technical issues moving, please let us know via https://support.aircall.io/ so our Customer Care Team can assist with troubleshooting. Best, Leslie from Aircall Lucie D. Customer ❤ Information Technology and Services Used the software for: Less than 6 months ### "Become free with your standard in your pocket" July 7, 2015 4.0 I am really happy i found Aircall on my road. We used to have a standard fix number for our compagny so it was difficult to receive call when we were out of the office, we couldn't know who was calling, and if my boss had been able to answer the call. We always had to tap the numbers by hand on our old traditional phone, time lost. Now we increased our mobility. I live abroad and my clients do not know about it, they feel like i am still at the office. We are able to anwser more calls, share our history of call and seach for name in the contact list. Pros We keep our old OVH phone number so our clients do not get lost. We share our contacts and calls history within the team I am able to anwser from my computer (wifi) and from any mobile phone (french/italian) depending where i am. We receive vocal messages by email We do not need to tap the number by hand. We search for them. We import our Gmail contact list I feel more productive because at the end of the day i can see how many call i did. Cons Sometimes i am not quick enough to answer the call Sometime the app restarts or get slow. But we can see improvements every weeks. Review Source VR Verified Reviewer Co-Founder & CEO Restaurants Used the software for: Less than 6 months ### "Issues with reporting" January 25, 2020 3.0 Air call overall was fine, but it has issues with dialing in the browser Pros Easy to make a call within HubSpot. The dialer is within HubSpot making it feel native which is nice Cons You can’t refresh while in the power dealer is going within the browser or you will lose your call. Review Source Response from Aircall January 27, 2020 We're sorry to hear that you had issues with our Power Dialer. We try to make all our features easy to use, but we know that everyone learns differently. This article from our Support team might be helpful in troubleshooting your issues: https://help.aircall.io/hc/en-gb/articles/360000344637-How-to-Use-The-Power-Dialer-Feature- If you have any more trouble using Aircall, please do not hesitate to reach out to us at support@aircall.io. We're here for you! - Aircall Team Talk to a Capterra advisor for free and get results within 15 minutes.