# Page 8 | Aircall Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Aircall the right Call Center solution for you? Explore 458 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/184709/Aircall/reviews --- Aircall 4.2 (458) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 8 - Reviews of Aircall ## Showing most helpful reviews Showing 176-200 of 458 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MdmI Maria del mar I. Rrhh Law Practice Used the software for: 6-12 months ### "Recommed it 100%" March 7, 2022 5.0 Pros Excellent aaplication, I use it in muy day to day. I recommend it 100% Cons I have nothing bad to say about this app Review Source Osiano Z. Gestion clientèle Import and Export Used the software for: Less than 6 months ### "Un système téléphonique simple et intelligent" October 19, 2023 4.0 Une très bonne expérience. Avec Aircall, la communication devient très facile. Pros C'est un logiciel facile et simple à utiliser, accessible via des ordinateurs de bureau et des appareils mobiles. Avec ses fonctionnalités, Aircall permet d'acheter des numéros de téléphone d'affaires locaux et internationaux sans frais, la personnalisation des heures d'ouverture des messages d'accueil. Il s'intègre facilement à d'autres applications Cons Aircall n'est pas disponible en version gratuite Review Source AC Alexandre C. Sales Manager Luxury Goods & Jewelry Used the software for: 2+ years ### "Easy to use" May 2, 2021 4.0 Pros Hi, My team and I are using daily the softwre Aircall to manage our customers calls and requests. Implementing the soft was really easy. Aircall is very easy to use with a friendly interface. Any newcomer to our team is able to know all about the use within a day. Cons Not so much :) The price of the soft is probably to high for very small and small companies. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Aircall Some of our collaborators already know how to use Aircall. Review Source SGC Sara Gabriela C. Administrative Assistant Telecommunications Used the software for: 2+ years ### "Aircall for integration of your business tools " July 10, 2021 5.0 Pros That it gives me access analytics that helps me improve the performance of my team and client attention Cons Frankly we don't have any complains with this software. It has been very helpful... Review Source JT John T. Project Manager Pharmaceuticals Used the software for: 2+ years ### "Aircall and Piprdive combination do the job for me" October 9, 2018 4.0 Pros Aircall integrates seamlessly with Pipedive to make our groups task easier. The phone numbers extracted through pipedrive email marketing campaigns are fed to Aircall and our phone markering people will take the charge at this point. Aircall has a great advantage that it works very well on the phone app which we never need a phone number to make the call. It cheaper as well compared to the services it offers. Cons Aircall is the app in which I daily use that gives most minutes of downtime everyday. The mobile app sometimes fails to send out sound notifications even when the sound setting are set correctly. Review Source KV Kari V. Intake Specialist Hospital & Health Care Used the software for: 6-12 months ### "The Pros and Cons of Aircall" November 16, 2021 4.0 Lots of down time with Aircall Pros I like the many features Aircall has along with the ease of use. Cons I get a lot of down time with Aircall which is not a good thing for a call center Review Source Response from Aircall November 29, 2021 Hi Kari, We appreciate your honest feedback and will take it into consideration. We're glad that you've found our product simple to use! In regards to downtime, this shouldn't be happening to you so frequently. You might be having connectivity issues. Here are our recommendations to troubleshoot network issues: https://help.aircall.io/en/articles/3819471-network-requirements-and-recommendations If this doesn't do the trick, please submit a ticket with our support team next time the issue arises at https://support-atlassian.aircall.io/. Cheers, Max from Aircall DB Daniel B. CEO Financial Services Used the software for: 2+ years ### "Stay clear of this service!" April 17, 2023 1.0 Pros Easy to sign up. To get started this is for sure one of the best services on the market. Cons If you want to switch to a different provider, they will make you go through hell. They also screwed us on + 2000 USD, so not very honest people. Review Source Response from Aircall May 4, 2023 Hi Daniel, thank you for sharing your feedback. We're sorry to hear about the issues with your contract and some of Aircall's features. We realize how frustrating it must be and would love to help you. It sounds like you're already in touch with our Support team - in order to further assist you, can you please send an email to customermarketing@aircall.io with details about your account and situation? Thank you so much. - Anthony from Aircall David M. Global Sales Manager Hospitality Used the software for: 1-2 years ### "Great on-the-go voip app" September 28, 2020 4.0 Pros Comes with a native application for both MacOS and iOS. Integration with Hubspot CRM, meaning that all call recording are available directly on the contact page. Cons There are countries which are not supported with a local telephone number (eg. Turkey). Review Source HM Hilda M. Customer Service Manager Events Services Used the software for: Less than 6 months ### "Aircall Customer experience" August 22, 2022 5.0 Aircall staff is extremely easy to approach, from the implementation staff to the support staff Pros Extremely easy to implement, the implementation staff was very helpful and answered all questions on a timely manner. Cons Only admins are able to see call stats. Reason for choosing Aircall The cost and ease to implement Switched from [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) Cost Review Source Response from Aircall August 26, 2022 Hi Hilda, Thank you for taking the time to share your Aircall feedback with us! We're so happy to hear that your onboarding experience met your expectations and you are enjoying the tool so far. We look forward to continuing to support your teams! - Leslie from Aircall RJ Raquel J. HR Retail Used the software for: 6-12 months ### "Buena herramienta de trabajo" March 11, 2022 5.0 Es una herramienta que uso a diario y me facilita el trabajo Pros La facilidad y buena calidad de las llamadas Cons Me gustaría algun tipo de filtro para poder organizar el tipo de llamadas y poder recibir solo las que yo hago Review Source Response from Aircall March 14, 2022 Hi Raquel, Thank you for your 5-star review! Regarding your filter request, I have great news. Check out the article below to learn more on searching & filtering calls in the Aircall phone. https://help.aircall.io/en/articles/3819535-searching-filtering-calls-in-the-aircall-phone Best, Leslie from Aircall PS Paula S. Designer Automotive Used the software for: 2+ years ### "Aircall has been a game-changer for our customer support team, making it easy to handle calls and track conversations." December 6, 2023 4.0 Pros The user-friendly interface and seamless call management features have greatly improved our efficiency. Cons There are occasional glitches and call quality issues that need to be addressed for a smoother experience. Review Source Carolina F. Customer Success Manager Computer Software Used the software for: 1-2 years ### "Easy to use! " March 7, 2018 4.0 Pros Aircall is really easy to use. It gives me feedbacks regarding my connection and allows me to reach out to customers in different countries easily. Cons Every time that I disconnect my headphones or earplugs, it asks me to restart the application. When it happens when I had previously typed the phone number, it is inconvenient. Review Source FL Fabien L. commercial referent Automotive Used the software for: 6-12 months ### "My aircall" November 16, 2021 4.0 For me there is no problem to use this software. Pros Easy to use and friendly. Very good team to. Cons It Will be great to have a very quick Button to be unavailable Review Source Response from Aircall November 29, 2021 Hi Fabien, We appreciate you taking the time to tell us how we're doing. Every bit of feedback goes a long way! We're glad you're enjoying the tool so far. Just in case you don't know, you can set your availability status in the app by clicking the Account icon on the lower right, then toggling your status between Available, Unavailable, and Auto. Cheers, Max from Aircall VR Verified Reviewer Chief Executive Officer Music Used the software for: Less than 6 months ### "Aircall has great features!" June 8, 2019 5.0 Pros We implemented Aircall because we needed to record inquiry based calls to help improve our business and services. Aircall provides you with toll free numbers, a virtual call center, and call routing, which helped us get started. Cons The pricing is a bit steep, provided the fact that you have to pay per user, and each member of our team needs access. Alternatives considered [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing Aircall I found it much easier to use and the integration feature sold me. Review Source PR Patty R. CEO Financial Services Used the software for: 2+ years ### "iPhone App Inconsistent" June 22, 2022 1.0 Disappointing Pros Did - it worked great for first plus year. Cons Poor iPhone app and support. Too many app inconsistencies. Reason for choosing Aircall Thought the iPhone app would work. Review Source Response from Aircall June 23, 2022 Hi Patty, thank you for your feedback. We are sorry to hear you had issues with our app for iPhone. It's easiest for us to resolve issues when you reach out at the moment you're experiencing the issue with a call example. Here's how you can pull a call's UUID for us to investigate. We hope this helps next time an issue arises. - Best, Max from Aircall VR Verified Reviewer BDA Information Technology and Services Used the software for: Less than 6 months ### "Useful software" November 16, 2021 5.0 Good Pros Easy to use and makes life a lot easier to call people Cons Crashes often and has quite a lot of bugs - doesn't really work on mobile Review Source Response from Aircall November 23, 2021 Thank you for your review! We're glad that for the most part you're enjoying Aircall. If you ever have any specific issues on the mobile app, please report this through our Support portal here: http://support.aircall.io/ We'd love to resolve any issues you face. In the mean time, happy dialing! Cheers, Max from Aircall PC Philippe C. Chef des ventes Automotive Used the software for: 6-12 months ### "simple mais peu efficace" November 27, 2023 2.0 Pros Simple d'utilisation, sur Pc ou application mobile Cons Qualité de réception assez moyenne, pc ou mobile Review Source ND Nora D. Compliance Coordinator Human Resources Used the software for: Less than 6 months ### "La centralita perfecta " November 18, 2022 5.0 Mi experiencia es bastante buena, una app completa, fácil de usar Pros Lo que más me gusta es el registro de llamadas y la claridad con la que se graba todo . Cons No hay nada que no me guste, estoy muy contenta con ella Review Source Response from Aircall November 21, 2022 Hi Nora, your review just made our day! We're delighted to hear you are enjoying using Aircall and look forward to continuing to empower your conversations. Cheers - Leslie from Aircall JG Jonny G. Sr. Customer Experience Manager Consumer Goods Used the software for: 1-2 years ### "Lackluster" September 8, 2022 4.0 Pros The product is easy to use, and the setup was very easy. Cons There seem to be constant issues with the platform. We experience technology issues at least once a week. Review Source Response from Aircall September 16, 2022 Hi Jonny, Thanks for sharing your feedback with us! We're so happy to hear you are enjoying the ease of use of the product. Regarding the issues, if you ever need technical assistance, please send our team more details via support.aircall.io. Best, Leslie from Aircall Maël D. Used the software for: 2+ years ### "Our e-commerce official phone" December 1, 2016 5.0 As a industrial furniture manufacturer, we use Aircall for all our phone lines. BARAK'7 is active in 4 countries and Aircall makes our live so easy that I would highly recommend the service! Review Source DD Dave D. Marketing Director Marketing and Advertising Used the software for: 6-12 months ### "Terrible Audio Quality" February 9, 2021 1.0 Pros Integrates nicely with HubSpot and many of the other services we use Cons The audio quality is beyond poor. Been using this service for months and I've submitted the feedback and even received a call from them to my cell phone and could tell immediately that they were using Aircall because of how bad the audio quality was. It drops in and out and causes issues with our business. Alternatives considered [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/)[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing Aircall I met a rep at a virtual event Switched from [Talkroute](https://www.capterra.com/p/134133/Talkroute/) More features and better integration Review Source Cosmin M. CEO Computer Software Used the software for: Less than 6 months ### "Low call quality and worst customer support ever" October 15, 2020 3.0 Pros \- Decent price/value - Integration with pipedrive Cons \- Poor customer support, they overcharged us and we are still trying to get a refund for that. 3 months later - Call quality is really bad, all of my colleagues complain about calls dropping or customers not being able to hear them - After cancelation, all the data (call recordings and logs and phone numbers) has been deleted, so we cannot access anything that we paid for Review Source Response from Aircall January 7, 2021 Hi Cosmin, We're sorry to hear that you had a poor experience with Aircall. We are always looking to improve our product and call quality, but we understand that sometimes we miss the mark. We also apologize for the missing data. We do not store data after cancellation to protect your privacy, but we understand how this can be frustrating. Active customers can download their data exports at any time from our dashboard. We wish you nothing but the best. - Aircall Team PR Praveen R. Software Engineer Information Technology and Services Used the software for: 6-12 months ### "Setting up a call center in just 5 minutes!" September 19, 2018 4.0 Pros Whenever we are done with creating a product/service we usually give everything to marketing and sales team but I believe there should be one more thing needed, the customer service to answer product related calls. We have been not granted with great infrastructure to set up a group of customer service associates at our office but with the help of aircall, we set up remote agents from almost every continents. I could easily monitor activities and real time performance from my office and they even allow a great iPhone app to do everything at great convenience. Cons They do not offer anything for companies below 3 employees. They won't allow registration using webmail email addresses like Gmail and Yahoo and they only accept email addresses at a company domain. This causes freelancers and consultants to not using this app. Review Source VR Verified Reviewer Business Developer Renewables & Environment Used the software for: 1-2 years ### "Very convenient for multi-employee use of the customer service hotline." June 12, 2017 4.0 Pros Tailored to be interfaced with other apps in order to synchronize address books, tags and comments for example Cons The audio quality can be unreliable when wifi connection slows down and the desktop app needs to be launched before plugging-in the headset in order for it to work properly. Review Source GNS Grace Naneth S. SDR Marketing and Advertising Used the software for: 6-12 months ### "Aircall helps me hit my target" September 7, 2023 4.0 As an SDR who has been using aircall as a necessity in my job, it's ease of use and and user-friendly UI has helped me a lot in delivering results for my company. It also has a feature for transcript and recording. Pros \* ease of use and user-friendly UI\* has a feature for transcript to easily review calls\* also able to record calls Cons There are a few occasions that calls are not connected or bad line. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.