# Page 7 | Aircall Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Aircall the right Call Center solution for you? Explore 458 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/184709/Aircall/reviews --- Aircall 4.2 (458) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of Aircall ## Showing most helpful reviews Showing 151-175 of 458 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MK Murali K. Business Development Manager Information Technology and Services Used the software for: 1-2 years ### "The best way to set up a call center and to enable support!" January 26, 2019 4.0 Pros I could set up a call center in matter of minutes, and it is very easy to use! And the calls that arrive, we can forward to personal mobiles, that has helped us to make sure that we would not lose any important calls. The best part is, we can record and make a note of all the calls, and we can also put up a setting for greetings. The desktop app is self-sufficient to receive calls, and I should say the quality of these calls are just awesome. The customer service team is very responsive, they have quickly got back to us whenever we had any concerns. The application integrates with pipedrive, slack and thereby had helped our staff to stay connected for better support. The application is very much cost effective in comparison to the features it provides. Cons We need a strong internet to use this application. There are a lot of updates available every now and then, but updating and restarting of the application has become a very irritating task. Review Source CD Cedric D. Bizdev Farming Used the software for: Less than 6 months ### "Utile, accessible, aircall tout simplement " August 10, 2023 5.0 Bonne expérience dans l'ensemble Pros Fluidité, efficacité, rapidité ! Aircall est un très bon outil pour le telemarketing Cons Quelques bugs par moment mais vite résolus Review Source DE Daniel E. Ceo Music Used the software for: Less than 6 months ### "The worse company I have ever had to deal with." May 20, 2022 1.0 Appalling my bussines lost 60% of sales coz this system didn't work and we tried using our old system and this got in the way even then and they didn't get back to us even via email and sent us a bigger bill and qe couldn't even use it at all Pros No pros what so ever. Such a bad company all lies and charged for things we didn't even use and threatened to take legal action for them harrassing me Cons Everything is horrible so laggy drop outs bugs problems happened then customer service disappeared wouldn't even get back to emails Review Source Response from Aircall May 24, 2022 Hi Daniel, we are sorry to hear that you had severe issues using Aircall. Will you please send me an email to identify your Aircall account so that I can look into this for you? - Thanks, Max from Aircall LAC Luis Adel C. Project Manager Computer Software Used the software for: Less than 6 months ### "Terrible product & unethical billing, Bad Customer Support - Avoid at all costs" October 31, 2022 1.0 Their pricing is deceptive. You're charged way more than what you agree to. Pros Intuitive software, which is good because onboarding is non-existent Cons The most important problem is that the sales and billing team is not ethical. They tried to force us to pay a forced year of the product, even though we never signed for this. From the first approach with Aircall, we assertively communicated that our intention was to test the product for a certain period of time, to evaluate if it was the solution we wanted at that moment.Several pricing options were presented to us, which we decided to select the monthly fee (higher cost) to have this flexibility. If they told us, at that time that the contract was forced to one year, we would have contracted the annual price (since it is cheaper) or most likely the service would not be contracted at all.After you sign the letter of intention and give your credit card for billing the Customer service is non-existent, the real product is meh (far from you are shown in the demos), and overly pricey when comparing to other options. Review Source Response from Aircall November 22, 2022 Hi Luis, I'm sorry that you feel you were misled. I assure you this was not our intention, at all. I would love to get to the bottom of this for you. Can you please send an email to customermarketing@aircall.io with your account information so that I can assist you? Thank you for your patience while we get this sorted. - Max from Aircall CE Conor E. Recruitment Consultant Security and Investigations Used the software for: Less than 6 months ### "AirCall Review" November 15, 2021 4.0 Everything is a lot quicker. I can keep an eye on all the numbers I have dialed or calls I have missed etc... Pros It is very easy to use. I like how I can just copy and paste numbers from my CRM and dial out immediately. The app is also very handy on my mobile phone and my computer. Cons I would like to be able to set more than one countries as my default dial out - Example: Australia is my default but I dial out to NZ a lot as well so I would like to have it as default too. Review Source Response from Aircall November 23, 2021 Hi Conor, Thank you for sharing your feedback! We're glad that you're enjoying using our dialer. Did you know Aircall also has browser extensions that will allow you to make calls in one click? Here's an article to explain this a bit more: https://help.aircall.io/en/articles/5259528-how-to-use-aircall-s-browser-extensions Also, as long as you are assigned to multiple outbound numbers, you should be able to set a second default for NZ. Just talk to one of your account admins to help you out. Cheers, Max from Aircall VR Verified Reviewer Used the software for: 1-2 years ### "Promising the sky, delivering the hell...with a time spoiling helpdesk" October 12, 2018 1.0 Pros Plenty of features but the most important is not working: calling Possibility to use foreign numbers Cons The quality of the talks are disastrous. Our salespeople call 6 hours a day and not half an hour goes by without problems. Disconnected conversations, incomprehensible conversations, echoes as if we were on the moon ... Our salespeople and customers find it terrible. The helpdesk is trained to ask the same questions a thousand times and always blame the others (internet provider, cables, headphones...). First it was our internet provider Telenet. After we switched to the other internet provider Proximus especially for this reason, the problem remained the same. The Internet speed test they always ask for also proves that it is ok and even has capacity left. At their request we work with Ethernet cable, with their recommended Jabra headphones, with their recommended switches..... 1 conclusion : Aircall = NoCalling Review Source KB Kevin B. Restaurant support rep Computer Software Used the software for: 6-12 months ### "Great Product!" February 7, 2022 4.0 Overall I'm happy with Aircall. I've been using Aircall for more than a year now. There have been minimal bumps are errors along the way. really good product! :) Pros The thing I love most about air call is how easy it is to use. everything is clean and works as you'd expect. much simpler to use than other phone systems I've used in the past. Great job! Cons sometimes I have interference on the line, but it's hard to say if that is network-related, the software, or possibly the person on the other line. Review Source GL Gabrielle L. CSM E-Learning Used the software for: 2+ years ### "Pas besoin de téléphone professionnel lorsque l'on a Aircall" December 13, 2023 4.0 Pros Cet outil est facile à installer et d'utilisation. En faisant les paramétrages adéquates, les appels sont également indiqués dans notre logiciel de CS, c'est très pratique. Cons Je ne reçois pas les SMS envoyés par mes clients. Review Source SV Stephanie V. Customer Success Coach Real Estate Used the software for: 6-12 months ### "Very easy to use for calling!" December 31, 2020 5.0 I would say it was really a good experience with what it promised to offer. The calls I made were clear and didn't have any troubles with getting disconnected from the line. I was also able to plot my work hours so I didn't have to manually set myself as AWAY or DO NOT DISTURB to not receive calls. That was helpful! Pros What I like the most of this software is that I can choose to pause the recording when I am collecting credit card information from a customer then continue recording afterwards and it gives us a good recording link automatically integrated to hubspot. Also it let me plot my work hours so I didn't have to manually switch myself to DO NOT DISTURB or AWAY when I am on my scheduled lunch/break. Cons Everything is good but this could improve if it allowed us to send text messages too! I see that sending messages to my clients is a must and I found it as an inconvenience to switch to another software to do just this. Also, I needed to cross-check between two software for the timeline of my communications with a client. Like have I sent a text after we spoke? or was it after or was it sent on a diff date. This takes so much time. Review Source VR Verified Reviewer Business Developer Management Consulting Used the software for: Less than 6 months ### "my review" April 3, 2023 4.0 aircall is easy to take in hands and usefull in the post call aspect but some problems arrive sometime during the calling or when we are called Pros the recording of the call and to move the information to a CRM is very useful Cons some bug arrive sometime when we are called or when we call Review Source MR Maria R. Bee digital Marketing and Advertising Used the software for: 2+ years ### "Aircall es super recomendable" January 27, 2022 5.0 Pros es una forma muy ágil de gestionar llamadas, atención al cliente . Informes completos e historial sencillo de las llamadas Cons ES muy importante para mi trabajar con este software Review Source Response from Aircall January 31, 2022 Hi Maria, Thank you for sharing your positive feedback with us! It makes our day to hear when our Aircall customers are happy. Best, Leslie from Aircall iH ingrid H. Sales Retail Used the software for: Less than 6 months ### "Aircall" September 8, 2022 3.0 It is easier and quicker to use, fairly efficient, a bit confusing when using with Gorgias as seems to make multiple tickets. sound quality isn't great. Pros I love that it tells you what timezone the person you are about to call is in, and what time it is there. The app interface is easy to use, it is much simpler than others I have used. with less button to press to get places, and everything in one place. Cons the quality of the calls is not great. I'd say the calls are crackly at some point in a call most of the time, and gets to the point that I have to hang up and re-call a person frequently Review Source Response from Aircall September 16, 2022 Hi Ingrid, Thank you for taking the time to share your Aircall experience with us! We're delighted to hear you are enjoying some of our favorite features. Regarding quality, we want to ensure you have the best set-up! In case helpful, I'm sharing a link to a guide below on our Network Requirements and Recommendations. Please don't hesitate to reach out to our Customer Care Team for additional technical assistance via support.aircall.io. (help.aircall.io/en/articles/3819471-network-requirements-and-recommendations) Best, Leslie from Aircall MF Michael F. CRM Information Services Used the software for: 6-12 months ### "Aircall Phone Software, Horrible" January 11, 2022 1.0 We got aircall to be an upgrade on our previous system with better integration to our CRM, clearly that was a huge mistake as we are now 5 steps backwards Pros It will make phone calls if you type in the phone number and press call Cons Click to dial integration broke after a week. Calls routinely do not log to salesforce. Does not intigrate with teams so you can not track your talk time by having teams call you. Dropped Calls and horrible connection daily Review Source Response from Aircall January 18, 2022 Hi Michael, We're sorry to hear that you did not have a good experience with us. We would love to help you resolve your concerns about our click-to-dial functionality and Teams integration. Both of these features should be working properly for you, so hopefully we can get to the bottom of it. I'm sending you our contact information so that you can reach out. Cheers, Max from Aircall ZG Zulf G. Product Support Specalist Financial Services Used the software for: 6-12 months ### "Great software and reliable " November 16, 2021 5.0 Pros The ability to listen to your call immediately and the software is flawless as it has been reliable. You can easily transfer calls or conference calls with a click of button and you could teach someone how to use it within 10mins. Cons There is nothing to like about it. The best I've used thus far. Review Source Response from Aircall November 23, 2021 Wow, thank you Zulf! We're glad you're having such a nice time using Aircall. We've designed our tool to be as user-friendly as possible, so it's great to hear this has been the case for you! Cheers, Max from Aircall MB Moritz B. Geschäftsführung Chemicals Used the software for: Less than 6 months ### "Ohne Mahnung den Service abgeschaltet" October 16, 2023 3.0 Aircall hat uns mehrmals unabgesprochen zu viel berechnet für EU Calls, als auch einen weiteren User, den es nie gab. Nach Klärung mit unserem CSM wurde uns dann bestätigt, dass die ausgestellten Rechnungen storniert werden. Im Anschluss wurde ohne eine Mahnung oder Vorwarnung am Montagmorgen der Service abgeschaltet, sodass unser komplettes Sales Team mehrere Stunden weder Anrufe empfangen konnte, noch telefonieren konnte. Zur Wiederholung: Es wurde ohne Vorwarnung der Service abgeschaltet. Wir werden den Service daher einstellen, da dieses Verhalten weder der Seriösität noch dem Kundenverhalten entspricht, dass wir von so einem relevanten Dienstleister erwarten. Pros Als Telefon-Software im Sales, in Verbindung mit Hubspot als CRM, hat es gut funktioniert Cons \- Betreuung und Service waren unter gewohnter Qualität, wie man es von anderen SaaS Produkten kennt- Von Anfang an wurden kleine Rechnungen für Services verbucht, die wir nicht vereinbart hatten, was die Zusammenarbeit sehr anstrengend gestaltete. Es wurden bspw. User ohne unsere Beauftragung hinzugefügt und EU Calls Review Source VR Verified Reviewer Director Used the software for: 2+ years ### "Overall it is a great product in a very crowded space. We joined in the early days." April 19, 2018 4.0 It has allowed us to have a remote team and grow our business and double the amount of support staff in a very short space of time. Pros \- ease of use - reporting features and ability to export data so we can create custom reports - ability and ease of scaling the size of our account Cons \- the support does not always solve the issue/s we have Review Source JK Jenelle K. Call Center Director Alternative Medicine Used the software for: Less than 6 months ### "Works exactly as the sales rep explained " October 2, 2022 5.0 Everyone has been helpful and been able to resolve any questions/issues Pros Easy to use and easy to implement; ability to give agents more responsibility to complete tasks Cons That there is not a way to complete one action for all numbers (mass update) Switched from [CXone Mpower](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) Cost Review Source Response from Aircall October 11, 2022 Hi Jenelle, thank you for sharing your feedback with us! We are working on an update to allow bulk number actions, which we should be releasing soon, so look out for that. - Cheers, Max from Aircall AM Aivaras M. Sales and Client Success Sports Used the software for: 1-2 years ### "Pretty good but could use some improvements" April 30, 2021 3.0 Overall it's been consistent with no major issues. Pros The fact you're able to use it across all platforms - mac, windows, android, iOS is really great. I also like the user interface its very clean simple and easy to use. Cons My biggest issue is the constant small inconvenient glitches and bugs that happen especially on the android version of the app. They do get fixed after a while but new ones tend to pop up which can be frustrating as it affects my ability to talk to some clients Reason for choosing Aircall It was the best for our needs. Review Source Response from Aircall May 7, 2021 Hi Aivaras, Thank you for leaving your honest feedback. We really appreciate it. And thank you for your patience whenever you notice issues. If you ever have an issue that appears to be a bug, please do not hesitate to bring it to our attention right away so we can get it fixed. Thanks again, Aircall Team Richard F. Director Wholesale Used the software for: I used a free trial ### "Don't waste your time" September 2, 2019 1.0 Very difficult to set up. The trial was just possible for us after many email back and forth. After that it was not possible to test. Its insane, soo bad. Pros They have integrations, and app for iOS and Android Cons Does not work. The support took days to set up a trial. And then did not work Alternatives considered [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/)[Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/)[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) Switched from [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) Because Aircall does not work and the support is non. Review Source Response from Aircall September 11, 2019 We're sorry to hear that you had a negative experience getting set up with Aircall. Is there anything specific that you were having trouble with so we can pass along your feedback and try to improve for other users? If so, please send us an email at support@aircall.io. We appreciate your feedback and will take it to heart. - Aircall Team VR Verified Reviewer Customer experience specialist Marketing and Advertising Used the software for: 6-12 months ### "Feedback on use" November 16, 2021 3.0 Quite good Pros The smoothness of the products, while searching for client or for recording call from collegues Cons The bug at international call are really annoying Review Source Response from Aircall November 29, 2021 Thank you for leaving a reviewwe greatly appreciate your feedback! It's good to hear that you've benefitted from some of our collaboration features. To troubleshoot the bug you mentioned, we'd love to help you with this. If you haven't already, please submit a ticket next time you encounter the issue so that we can resolve it: https://support-atlassian.aircall.io/ Thanks, Max VR Verified Reviewer Team Leader Information Services Used the software for: 1-2 years ### "Value customer feedback" August 7, 2017 5.0 Pros \- Value customer feedback - Continue to improve features and quality - We receive free headset across global customer service team - Recording is Perfect tool to monitor agents quality - Reporting tool is too cool : informative, nice graphic Cons \- Doesn't show phone numbers from Mainland China (A crazy and huge market for us to support and also where the main income from), instead we just received as Anonymous call. Call back is impossible. Review Source SO Sibiry O. general director Internet Used the software for: 2+ years ### "AIRCALL pas besoin d'un autre " April 15, 2023 5.0 Pros tres facille d'utilisation et aucun probleme consernant les appels et leurs qualites Cons Aucun probleme à signaler sur ce logiciel Review Source Response from Aircall April 18, 2023 Hi Sibiry, thank you so much for your positive review. It sounds like you're having a flawless experience with Aircall and we're very happy to hear it! 🤩 Should you ever need anything, please do not hesitate to reach out. Cheers - Anthony from Aircall AD Anastasia D. BDM Hospitality Used the software for: 6-12 months ### "Aircall is the best tool to reach your goals" November 16, 2021 5.0 Absolutely amazing overall experience Pros Easy to use, easy to install to any devise, and which is the most important - the quality of service itself is TOP Cons Sometimes it is hard to connect to Wifi. While all my other services are well connected to wifi, the quality of Aircall service is poor. That is why sometimes I am experiencing bad quality of phone conversation while using Aircall program. Review Source Response from Aircall November 29, 2021 Hi Anastasia, Thank you for sharing your review with us. We're glad that you've found Aircall easy to use! Sorry to hear that you sometimes have issues with WiFi. Since Aircall uses VoIP technology, our service relies on a strong internet connection. Sometimes, users find it best to plug directly into their routers with an ethernet cable, so that is a good place to start. Here are some other recommendations for you to consider as well: https://help.aircall.io/en/articles/3819471-network-requirements-and-recommendations Cheers, Max from Aircall VR Verified Reviewer Marketing Director Sports Used the software for: 6-12 months ### "We love this company" June 26, 2017 5.0 Pros Their phone system is very easy to set up and use. We were up and running in less than a day. In addition, the phone app makes it even easier to connect with customers while out of the office- no being tied to a traditional office phone system. It has ultimately made us a better company for our customers, allowing them to reach us wherever we may be in the world. Cons There have been a lot of updates recently- can get annoying when constantly restarting and updating the app. However, as a tech company ourselves, we understand the need to fix things and push them out to customers. Review Source Selim D. Head of Sales Hospital & Health Care Used the software for: I used a free trial ### "One of the best" October 20, 2021 5.0 I have used the free trial, worked amazingly. Integrates with Pipedrive as well. The only problem was the price. It was more than our budget Pros It's got everything you need for a smooth sales process. From the interface, to call recording, ease of use, transferring calls. Just perfect. Cons Software seems to be flawless, however, for a smaller sales operation like ours, the price was very high. Switched from [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/)[CircleLoop](https://www.capterra.com/p/175424/Circle-Loop/) Former two had some flaws with integration and software. Review Source Response from Aircall October 25, 2021 Hi Selim, thank you so much for leaving this kind review! We are thrilled to hear that you had a nice trial experience. We hope that one day we'll get to work with you on a more permanent basis. Cheers! - Max Talk to a Capterra advisor for free and get results within 15 minutes.