# Page 6 | Aircall Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Aircall the right Call Center solution for you? Explore 458 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/184709/Aircall/reviews --- Aircall 4.2 (458) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of Aircall ## Showing most helpful reviews Showing 126-150 of 458 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer data analyst Accounting Used the software for: 6-12 months ### "Call management application" November 13, 2022 4.0 A super efficient solution that meets the needs of the market. Pros Business call management solution. It is very pleasant to use with a well thought out history. Cons The management of contacts can be much improved. Alternatives considered [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) Review Source Response from Aircall November 21, 2022 Hi there, thank you for your positive review! We're so happy to hear you found the switch to Aircall has met your team's needs ���� Please don't hesitate to reach out if you ever need assistance with your account. - Leslie from Aircall VR Verified Reviewer SDR Consumer Services Used the software for: Less than 6 months ### "Very easy to use for small teams" March 17, 2022 3.0 Good experience in general. You can grow your numbers and quality of calls a lot by using Aircall. It's a tool on which your team can have a quick preview of your call and contact management. They also have an app and an extention, which is just great. Pros The recording feature is amazing to learn from each other's call. Trainings are made perfect with them. Aircall is also good to have an overview of all the calls you had with a user. They also allow you to sent text to some countries, and it's great. You can also check all performances from your company dashboard. You can decide of the cascade of who can answer first, etc. Just great ! Cons Sometimes the quality of the calls are not good. We are working from a place where internet is not really stable. We always have to optimize everything on screen if we are making calls. Review Source Response from Aircall March 22, 2022 Thank you for sharing your feedback. It sounds like you're having an overall good experience with Aircall, but call quality is big concern. When you get a moment, please review this article we put together to help troubleshoot quality issues like this: https://help.aircall.io/en/articles/3819471-network-requirements-and-recommendations. Hopefully you find it helpful! If you ever need help troubleshooting, please submit a ticket to support.aircall.io so we can get to the bottom of your issues. - Best, Max from Aircall JS Jessica S. Customer Experience Manager Logistics and Supply Chain Used the software for: 1-2 years ### "Aircall" October 9, 2023 3.0 Overall, aircall does what I need it to do but I would not say it is the best phone system on the market. Pros It is easy to use and it is an ideal bit of kit for maybe a new business starting out - It is good because it integrates with the ticketing system we use so we can integrate calls into our other platform which helps when call listening Cons Reporting is not great and not always accurate. From a reporting perspective it lags. I have used other phone suppliers in different companies in the past and this is not the best one. Review Source SM Sebastian M. Ing. Sistemas Information Technology and Services Used the software for: 2+ years ### "Me gusto" July 16, 2023 5.0 Pros Me gusto que no es tan compleja y es sumamente facil de utilizar. Cons al principio me parecio algo tedioso la implementacion. Review Source Warrick N. Customer Experience Manager Food & Beverages Used the software for: 6-12 months ### "Aircall has helped our business immensely" April 30, 2021 5.0 Aircall has really helped us immensely. Working from home in the early stages of the pandemic was incredibly difficult, so having easy to use systems for our team was important. Initially, we were using hard phones that were required to be plugged directly into the modem. I opted to go with Aircall as it not only allowed us to be free of wires, but gave good insight into when our customers were calling, and recording this information in their HubSpot profile. I found the onboarding process with \[SENSITIVE CONTENT HIDDEN\] to be amazing. Pros Aircall's design is incredibly simple and easy for everyone in our business. The integration with HubSpot and Shopify works flawlessly and makes life very simple! The onboarding with the Sydney team was excellent. Cons The actual audio is very good, though only ever as good as your internet connection. I have only ever had minor issues that have been resolved with the amazing support team very quickly. Review Source SK Sarah K. Sales Manager Construction Used the software for: 6-12 months ### "Best System ever " February 7, 2023 5.0 Very happy and I love that my IT found this system Pros The talk first option and the caller ID Cons Some time s the quality of the call shoots in and out on the Mobil service and you can not talk first before transfering Review Source Response from Aircall February 7, 2023 Hi Sarah, thanks so much for your Aircall review! We appreciate your feedback and are delighted to hear you are happy with our tool ���� If you ever need assistance with your call quality, please don't hesitate to reach out to our Customer Care Team at support.aircall.io. - Leslie from Aircall EL Elliot L. General Manager Computer Software Used the software for: 1-2 years ### "Easiest to use calling app for business" November 8, 2023 5.0 Pros Aircall is easy to use and integrates great with Pipedrive! By automatically posting call recordings, answering phone messages and any missed calls straight into deals, my team and I can keep a consistent history of all deal activity in one location. Friendly and helpful support when I have needed it too! Cons I have found the Aircall integration with Intercom quite finicky to use on Chrome in the past. Sometimes leads are unable to speak. This may need some additional work. Review Source AA Alejandro A. Account Manager Internet Used the software for: 6-12 months ### "Very efficient and easy tool to use" November 17, 2021 5.0 Pros I like that is very simple to use and at the same time it has everything I need to perform my job. I would certainly recommend Aircall for any company Cons The to-do notification could be improved as sometimes is still showing the alert despite already having handle it. Review Source Response from Aircall November 29, 2021 Hi Alejandro, Thanks for taking the time to share your comments. We are glad to hear that you'd recommend us to a colleague! We actually offer an incentive for customers to do just that if you're interested in participating: https://aircall.io/refer-a-friend/ Next time you experience the issue with your to-do list, please submit a support ticket so that we can help you sort it out. Here's the place to do it: https://support-atlassian.aircall.io/ Thanks, Max from Aircall EM Emily M. Customer Service Director Arts and Crafts Used the software for: 1-2 years ### "Great in its business" December 15, 2022 4.0 It's been great so far. Pros Aircall has a lot of great features and functions: Live Dashboard, Analytics, Users/teams distribution, etc... It offers pretty much everything you might need in a call center and is very easy to use. Cons I would say the incidents that are happening during the high volumes. Though, they are fixed and taken care of as soon as possible by the team. Review Source Response from Aircall December 30, 2022 Hi Emily, Thank you for your sharing your feedback with our team! We're delighted to hear you are enjoying some of our favorite features ���� - Leslie from Aircall VR Verified Reviewer Geschäftsführer Food Production Used the software for: 2+ years ### "Support nicht vorhanden." May 12, 2022 3.0 Technisch alles perfekt gelöst. Support katastrophal, bzw. nicht vorhanden! Pros Das Einrichten funktioniert sehr einfach. Cons Es gibt praktisch nur ein Verkaufsteam bei Aircall. Sobald man Kunde ist, steht man im Regen. Dann gibt es nur noch Chat-Bots und keinerlei Ansprechpartner mehr. Reason for choosing Aircall Das Verkaufsteam von Aircall und die Software waren überzeugend. Wäre der Support auch so gut, würde ich bei Aircall bleiben. Nun suchen wir nach Alternativen. Review Source Response from Aircall May 13, 2022 Hi there, Thank you for taking the time to share your Aircall feedback with us. While we're so happy to know that our tool is helping your organizational needs, we are sad to hear that you are not receiving the level of customer support you need. We'd love to help correct this! Please send us additional information via https://support.aircall.io/ so that we can put you in contact with the right team. Alternatively, you can also reach out to your dedicated Customer Success Manager for further assistance. Best, Leslie from Aircall CH Casper H. CMO Sporting Goods Used the software for: I used a free trial ### "Great product, but a very poor onboarding process" January 13, 2021 3.0 I was very excited to get started with this product, but since we haven't even got started after 5 days with a lack of support, I am very disappointed. I have seen many software companies doing their onboarding a lot better. Pros I like the product itself and the possibility to make integrations to the helpdesk, CMS, etc. It is also nice that we are possible to have a multinational setup with an ease-of-use dashboard. Cons The onboarding process is very disappointing. After 5 days in the trial, we haven't even got started with the dialling. We have tried several times to register our legal information in order to get started, but we receive error messages every time. The support has been confusing and slow, and therefore it's necessary with this negative feedback for their team. Reason for choosing Aircall I was recommended Aircall, but after this onboarding experience, I really consider another solution. Review Source Response from Aircall January 25, 2021 Hi Casper, Our sincerest apologies that you did not have a good experience during your trial period. We've had some issues with our trial over the past month or so, so it's possible that your account was incidentally affected. It looks like you are now a customer and have had a few successful interactions with our support team via live chat on our website. We hope that these interactions were helpful! If you run into any more issues, please do not hesitate to reach out. Best, Aircall Team AA Adolfo A. Customer services agent Construction Used the software for: 6-12 months ### "A great application for Home office" April 23, 2022 5.0 I used for one year and it was great specially the fact that You may install it on your phone device Pros Very funcional and easy to use . You can save the caller's name , company and email. Si You know who is calling Cons I think is a great application and allá it's features are great Review Source Response from Aircall April 27, 2022 Hi Adolfo, Thank you for sharing your positive Aircall experience with us! So happy to hear you are enjoying all of our favorite features. Best, Leslie from Aircall Erin A. Business Development Representative Information Services Used the software for: 6-12 months ### "Great app" June 12, 2017 5.0 Pros I use Aircall every day and it's very easy to use. Call quality is good. Very easy to use app for both my Mac and iPhone. Easy to import contacts via CSV. Love the office hour options to automatically make calls go straight to voicemail. Love that you can call right out of the mobile app so I don't have to use my cell number when I'm not at my computer. Great solution for companies that don't want to spend money on a phone service and hardware. Cons Wish there was a direct Salesforce integration so that all my "attempting to contact" and "active" are in my contacts. Often times they aren't up-to-date (due to me not pulling a CSV more than once a quarter) so I'm never sure if it's an Aircall coming in through the mobile app or if it's just a random number. Review Source VP Valentina P. Coordinador Operaciones Wholesale Used the software for: 1-2 years ### "Me ayuda muchisimo" July 18, 2023 4.0 Pros Me parecion un programa muy facil de utilizar me gusto muchisimo que es muy facil de instalar y manejar. Cons Tube problemas en mi mac ya que no estaba muy estable que digamos. Review Source NM Nessim M. Head of Marketing Marketing and Advertising Used the software for: 6-12 months ### "Great Tool for VoIP" September 16, 2022 4.0 Pros \- Easy to use - Easy to setup - Mobile apps - Desktop apps - Easy to buy new numbers - Easy to add new users - Fast customer success Cons Sometimes the lines are not stable and it's not working. As we are using it on a daily basis, it can be an inconvenient. It is happening just from time to time so it's ok for now. Switched from [Ringover](https://www.capterra.com/p/169627/RingOver/) Some countries were not available and the feature PowerDialer were not available at Ringover. And we really needed it. Review Source Response from Aircall September 21, 2022 Hi Nessim, thank you for taking the time to share your feedback! We're glad you're making good use of our PowerDialer feature. We hope it's helping you save a lot of time! If you encounter call quality issues in the future, we've compiled these tips to help you: https://view.highspot.com/viewer/62b22b0ce798461b468f5c29. - Best, Max from Aircall JM Jane M. Customer Service Representative Apparel & Fashion Used the software for: 6-12 months ### "Would recommend for small business contact center." February 8, 2023 4.0 Highly recommended for small businesses handling calls both inbound and outbound. Pros The easy navigation of features within its small yet uncomplicated CRM and simple labeling of terms and keys. Cons The uneven navigation of calls was a "meh" for me. I was almost impressed but this made me rethink having this as best tool. Review Source Response from Aircall February 13, 2023 Hi Jane, thank you for your Aircall review! We appreciate your feedback, as we're always looking for ways to improve. Should you ever need assistance with your account, please reach out to our teams, and we'll be happy to help. - Leslie from Aircall TW Thomas W. reviewer Marketing and Advertising Used the software for: 1-2 years ### "Super logiciel d'appels en ligne" December 27, 2022 4.0 Je susi très satisfait de Aircall, le lien avec un CRM se fait super facilement, les appels se passent très bien (avec une bonne connexion). Vraiment génial pour un sales. Pros L'enregistrement des appels et l'analyse de ceux ci est génail et crucial dans le métier de sales Cons Le rouage des appels est parfois compliqué. Soit cela va trop vite pour apsser à l'appel d'après, soit il ne part pas assez vite. Review Source Response from Aircall January 6, 2023 Hi Thomas, thank you for your positive review! Fantastic to hear how core Aircall features are supporting your sales process. If you ever need technical assistance with your account, please don't hesitate to reach out to our teams. - Leslie from Aircall God-Win Z. Agent Commercial Retail Used the software for: 1-2 years ### "Aircall : un outil de téléphonie " November 26, 2023 4.0 Pros Aircall est un logiciel de centre d'appel qui permet de gérer la téléphonie d'une entreprise, de suivre et d'enregistrer les appels et également de distribuer automatiquement des appels. Cons Aircall ne présente pas d'anomalie ou de problème à mon avis. Review Source QU Quentin U. AE Computer Software Used the software for: 2+ years ### "Great phone software with a great app" January 14, 2023 5.0 Great experience with the software but not so good commercially speaking. Pros I really enjoyed the UX/UI of the platform, how deeply integrated it is with other tech stack (CRM, customer service software, customer success software, etc.) and their Aircall mobile app is pretty useful when sales are on the go. Cons The pricing has gone crazy, they used to be affordable, or at least on par with other software and out of the blue, they increased it by so much that it became a real burden to keep using them. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[Ringover](https://www.capterra.com/p/169627/RingOver/) Reason for choosing Aircall French company, bette product/UX/UI. Review Source Response from Aircall January 18, 2023 Hi Quentin, thank you for sharing your review! Fantastic to hear you are benefiting from our App Marketplace and enjoying our UI ���� Regarding pricing, we'd love to help ensure you're getting the most out of your subscription! Please reach out to your dedicated Customer Success Manager for more details. - Leslie from Aircall VR Verified Reviewer Software Engineer Computer Software Used the software for: I used a free trial ### "#1 software for customer service management" February 2, 2023 5.0 Excellent experience Pros I like the most that it provides all cloud call center features, during my trial period, I was easily able to create campaigns, manage it with HubSpot CRM, and even connect with multiple third-party apps like BigCommerce, eDesk, Freshdesk and more. Its features like creating toll-free numbers, introducing voicemail (that helped me create automated greetings, and take messages), call routing, and even claiming local and international numbers - all these features made my life easier because I was able to do all this by using just their software. A perfect one-stop solution. Cons No cons identified so far, even the support team helped me quickly to understand how can I setup and connect with different apps. Review Source Response from Aircall February 13, 2023 Hi there, thank you so much for your stellar Aircall feedback ���� Your review has made our team's day, and we're delighted to hear how you are enjoying and benefiting from some of our core features ���� If you ever need help with your account, please don't hesitate to reach out to our teams. - Leslie from Aircall Nicholas S. Multimedia Specialist Higher Education Used the software for: 6-12 months ### "Aircall for Student Media Creator Support" April 10, 2017 5.0 We have been using Aircall as a replacement for a traditional phone-based hotline system that served to connect students (and faculty/staff) with our team of media production experts who offer just-in-time support for video and audio projects. Aircall integrates perfectly with a Slack - Talkus - Aircall workflow that allows for using our team Slack channel to funnel both calls and chat requests through a #support channel. This enables the entire staff to be more responsive to support requests. Aircall itself also offers features that we had not previously been able to leverage like cascading ringing, customized hours generally and for specific users, easy transferring of callers and more. Pros Aircall is easy to set up, dead simple to use but hides a host of powerful features beneath its slick façade. Cons The mobile app is a bit rough around the edges, but that's minor compared to the above. Review Source VR Verified Reviewer Executive Director Leisure, Travel & Tourism Used the software for: 2+ years ### "Set up is easy, integration with CRMs" August 10, 2018 5.0 Pros \- Most of VoIP solutions require some level of knowledge and expert understanding , but aircall it is easy to make the set up - We use hubspot as CRM and we integrated aircall easily without a problem - For the quality and simplicity I get I think the price is very competitive Cons \- You need good rally internet connection otherwise the communication quality is poor, at least 10 Mpbs upload - Customer support could be better Review Source JY John Y. Partner Computer Software Used the software for: 1-2 years ### "Worst CSM rep and billing cancellation process. Beware!" November 23, 2022 1.0 Pros Not applicable. I DO NOT recommend Aircall to any small business. Cons Integration with Hubspot is very limited and the sync does not properly work every time. After I expressed my disappointment about the integration and the high price I was paying, my CSM rep \[SENSITIVE CONTENT\] seemed more interested in locking me into a longer-term contract to lower my fees rather than helping me fix the root cause. Review Source Response from Aircall December 5, 2022 Hi John, I'm sorry that you had a negative experience working with our team and HubSpot integration. It is never our intention to make you feel unsupported, so for this, we sincerely apologize. I have contacted your CSM to see what we can do to help you out here. In the meantime, I encourage you to take some time to review a recent webinar we held on how to better use our HubSpot CRM integration (linked here: aircall.io/on-demand). I promise you it is worth the watch and you will probably learn some helpful tips you might not have known before. - Thanks, Max from Aircall KD Kevin D. VP, Revenue Financial Services Used the software for: 6-12 months ### "Must-have for field reps" August 13, 2023 5.0 Pros easy to install and roll out to the team, very little work needed on the reps front. Cons took a while to get through some recording limitations that they had, but worked through them with their team. Review Source estefania G. recruiter coordinator Logistics and Supply Chain Used the software for: 6-12 months ### "aircall para trabajar herramienta del dia a dia" March 7, 2022 5.0 beneficio de rapidez a la hora de llamar. Pros facil, una herramienta para usar a diario facilmente y sin problemas, Perfecto para teletrabajo Cons las actualizacion a veces suelen interrumpir las llamadas Review Source Talk to a Capterra advisor for free and get results within 15 minutes.