# Page 5 | Aircall Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Aircall the right Call Center solution for you? Explore 458 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/184709/Aircall/reviews --- Aircall 4.2 (458) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Aircall ## Showing most helpful reviews Showing 101-125 of 458 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JAZ John Anthony Z. Customer Care Consumer Services Used the software for: 1-2 years ### "The Best Calling Platform" December 28, 2023 5.0 Overall, Aircall is the best and I didn't expect that this platform would make our lives easier. Pros It's easy to use, user-friendly and has not delay when in terms to calls and other uses. Cons What I didn't like about the Aircall was their login system. Review Source TB Thoma B. Manager Automotive Used the software for: 6-12 months ### "Aircall is the bomb" May 5, 2022 4.0 Great experience overall Pros Ease of use, the ability to use it on my iPhone, the SMS features Cons SMS does not support MMS, which is not the worst, but it is inconvenient as customers constantly try to send MMS. The only other downside is that if you are making a text to a customer and a phone call comes in, it erases your message and you have to start over. Switched from [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) Cost related Review Source Response from Aircall May 6, 2022 Hi Thoma, Thank you for sharing your feedback with us! We are so happy to hear you are enjoying the mobile application and SMS features. If you ever experience any technical issues, please let our teams know via https://support.aircall.io/ so that we can assist further. Best, Leslie from Aircall Sergi M. Techinal Program Manager Automotive Used the software for: 1-2 years ### "Really good call system trough internet " February 21, 2023 4.0 We didn't have visibility on how many calls we were missing and Aircall solved this. Pros \- Analytics are complete and really heplful- It's very easy to get started- Friendly dashboard and apps Cons \- Is a bit expensive if you compare to a normal phone network Alternatives considered [JustCall](https://www.capterra.com/p/157853/JustCall/) Review Source Response from Aircall February 27, 2023 Hi Sergi, thank you for sharing your review. It sounds like you are really enjoying our analytics. We've spent a lot of time developing this feature, so we are very pleased to hear this! Now that you have visibility into your missed calls, we hope that you are able to win back some of your business and see a return on your investment. Cheers! - Max from Aircall DL David L. Owner Real Estate Used the software for: 2+ years ### "Super application de téléphonie !" November 16, 2021 4.0 Pros Facile d utilisation , me permet en un click de contacter mes clients a partir de mon crm conversation enregistrées, couts de chaque appel attractif Cons l 'integration n est pas a 100 % avec le logiciel pipedrive sur la catégorie prospect. Quelques soucis de qualité d'appels de temps en temps. Review Source Response from Aircall November 29, 2021 Hi David, Thank you for taking the time to leave us a review. We really appreciate your feedback and are thrilled to hear that you're enjoying using our Pipedrive integration! To get ahead of any future quality concerns, here's an article you might find helpful: https://help.aircall.io/en/articles/3819471-network-requirements-and-recommendations Remember our support team is standing by if you ever need extra help. Cheers, Max from Aircall NO Nicholas O. Director of IT Restaurants Used the software for: 1-2 years ### "Easy to get up and running" October 12, 2022 5.0 Pros This product is very simple and easy to use compared to our previous call center software. I had everything configured for testing within a few days. Their API was easy to use for some extra automation. Their pricing model is very simple and fluid to change along with change of volume or other business needs. Cons Some of the more advanced features were limited being it was a relatively new product however while we have had the product, aircall continually is implementing new features and improvements. Review Source Response from Aircall October 13, 2022 Hi Nicholas, thank you for sharing your review! We are thrilled you're using our API and creating some advanced workflows. We appreciate your patience as we work on some exciting new updates to our product, coming very soon! - Cheers, Max from Aircall NB Nessim B. Telepro Renewables & Environment Used the software for: 6-12 months ### "Aircall ressenti " November 21, 2023 4.0 Très simple, facile, fluide. Je recommande fortement Pros Facilité, fluidité POWERDIALER IMPÉRATIF CEST EXEPTIONNEL Cons Quand j’ajoute l’extension chrome , des fois air call ne reconnais pas la liste pour l’intégrer au powerdialer Review Source SC Samuel C. Senior Manager Leisure, Travel & Tourism Used the software for: I used a free trial ### "Very easy to integrate with other softwares" March 30, 2023 5.0 Pros I enjoy the user-friendly interface & reliable call quality and also how easy it is to set up and customize call flows and integrations with other tools, such as Zendesk. Cons We have found the pricing to be higher than expected, especially for additional features or users. Alternatives considered [yuu Phone](https://www.capterra.com/p/254985/yuu-Phone/) Review Source MD Maria D. Account Assitance Human Resources Used the software for: 6-12 months ### "A must-have product" March 7, 2022 5.0 A must-have program for a company. I love calls can be recorded because that helps a lot to remember what a client said or requested. Easy to install and understand how it works. Because you can also install Aircall in your phone, you can keep working out of office with the same advanteges than being in the office. Pros Easy to install in your laptop and your phone, you dont need to give your personal number to workers, just aircall number and you can choose when people can call you or not. Cons Nothing special, all are advantages, nothing to say. Review Source Response from Aircall March 8, 2022 Hi Maria, Thank you for your lovely review! So wonderful to hear some of your favorite Aircall features, whether you're in the office or remote I hope you have a wonderful day! Best, Leslie from Aircall AF Alex F. Office Manager Consumer Services Used the software for: Less than 6 months ### "Overall amazing!" August 10, 2020 5.0 Aircall has been amazing, from the Support guys to the Customer Satisfaction team. Pros The most important part of Aircall is that we're able to sync the contacts between our different phone lines and add the contact during the calls or afterward. This feature has helped us make things easier for the agents that answer calls every single day of the week. Cons The only con that I have found from Aircall is the fact that you're not able to use the phone numbers to send or receive text messages. As a Roofing Company, some users choose not to call but to text or email us and the fact that there is no way to check text messages or send them. Alternatives considered [CallTools](https://www.capterra.com/p/149510/Call-Center-Software/)[Zoiper](https://www.capterra.com/p/158719/ZoiPer/)[Ruby Receptionists](https://www.capterra.com/p/186839/Ruby-Receptionists-Virtual-Receptionist-and-Chat-Services/) Reason for choosing Aircall Because Aircall does not require fiber optics connection to handle inbound/outbound calling, they offer a wide platform support for IOS, Android, Windows and MAC apps to be installed so if you're out on the move or in office or even at home you can work from any device in reach. Switched from [CallTools](https://www.capterra.com/p/149510/Call-Center-Software/) Calltools never worked for us, we never got the dialer and script features working and the support team took hours if not days to get back to us or even to close a ticket. Also they made us install third party dialers to use their calling services which was not convenient because they use a complete CRM and that made us move forward. Review Source JG Jesse G. Technical Operations Manager Events Services Used the software for: 1-2 years ### "For telephony solution, it's missing some essential features" May 26, 2022 3.0 Overall, Aircall has delivered the telephony solution our company needed, albeit slightly less satisfactory than we would've liked. For the price, it's one of the more expensive options and I would expect that it deliver on helpful features. Pros The UI is easy and intuitive enough that I trust my non-tech savvy teammates to be able to easily co-administer. Their support is also top notch; any time I'm experiencing an issue, their support team quickly delivers an answer/solution within 1 business day. Cons For telephony solution, it's missing some essential features such as bulk update (the use case that is a constant pain point is company holidays, which at present require that I manually change the business hours and voice message for each line instead of being able to schedule these changes on a line-by-line basis). Review Source Response from Aircall May 28, 2022 Hi Jesse, thank you for leaving a thoughtful response. We appreciate your business! Regarding bulk updates and holiday hours, these are common feature requests that we are hard at work to deliver for our clients. Stay tuned for updates soon! - Cheers, Max from Aircall FB FRANCOIS B. Digital project Retail Used the software for: 1-2 years ### "Best software" March 21, 2024 4.0 Pros \- Good ui - Easy setup and easy routing configuration - Good statistics tool - Easy to buy more number Cons \- Some sync failures with Hubspot - Low support - Some software bugs Switched from [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Get better native integration with Hubspot Review Source MH Melissa H. Logistics Sports Used the software for: 1-2 years ### "The best tool to work anywhere there are no landlines and easy to WFH" June 6, 2022 5.0 Excellent app to use the phone either at work or at home Pros That it can be used in any device and it's simple to use Cons I only not like it when i have bad internet connection, but that's not your fault Review Source Response from Aircall June 7, 2022 Hi Melissa, thank you for sharing your thoughts with us! We're happy to know that you're making good use of the flexibility that Aircall offers to work from anywhere. Sometimes with bad internet connections, it can be helpful to use an ethernet cable plugged into your router. That will often solve any issues related to weak WiFi signals. Cheers! - Max from Aircall RB Rosette B. HR Associate Machinery Used the software for: 6-12 months ### "Extraordinary Experience/Great Softphone I utilized up until this point" August 26, 2023 4.0 Pros Aircall is extremely simple to utilize. It just should be designed once. It is so natural to investigate for sound issues and loads quick, which I appreciate about Aircall. I once utilized a softphone that heaps for 30 minutes, which was depleting. Cons I love everything about Aircall. Perhaps an idea from me is to further develop how phone calls function. I would likely need it more clear and, if conceivable, to leave the call when I'm not required any longer. Review Source TC Thomas C. Marketing Coordinator Marketing and Advertising Used the software for: 1-2 years ### "Cost Effective but Feature Poor" February 17, 2021 3.0 Fine. Aircall is a softphone service that will allow you to make calls, but not much beyond that. If you're looking for a starter service to make and take sales calls, then you can do worse than AirCall, but know that there are more feature-rich options out there. Pros The best thing about Aircall is its ease of use and pricing. It's one of the less-expensive soft phone providers on the market, and it's extremely easy to get in and assign numbers and teams. The call quality is also pretty good for what you're paying. Cons There's not much of a solution for local presence. Our use case requires calling across the United States and Canada, and in order to reach leads effectively we need to use area codes that they recognize. This is certainly achievable, but it requires a lot of legwork on your part - purchasing numbers in the areas you want to reach and manually switching before calling. I've also run into a few integration issues that no one can seem to help me with. Alternatives considered [Readymode](https://www.capterra.com/p/136728/Readymode/) Reason for choosing Aircall Pricing, previous experience, and integration with CRM. Review Source Raymond H. Gestion clientèle Broadcast Media Used the software for: 1-2 years ### "Un bon logiciel " October 21, 2023 4.0 Pros Aircall est une solution téléphonique d'entreprise à protocole voix sur IP. Très facile à utiliser et simple à mettre en place, il m'a permis d'effectuer des appels avec nos clients. Cons Les fonctions avancées de Aircall sont très excessives pour des petites entreprises ayant des besoins de base. Review Source VR Verified Reviewer Owner Staffing and Recruiting Used the software for: 2+ years ### "Aircall makes comms easier in Hubspot" October 15, 2023 5.0 Pros I love the integration with Aircall and Hubspot to constantly communicate and report on my calls is the key thing for our success. Cons None that i can think of. we haven't looked at anything. Reason for choosing Aircall The integration. Review Source AL Andrew L. Senior Support Helpdesk Education Management Used the software for: 2+ years ### "Aircall - A great option" January 24, 2023 4.0 The ability to either be or not be on call irrespective of where you are. Integration moving from different devices, ie.e laptop, tablet or PC.Would be lost without it. Pros The product is very easy to use. Straight forward from the get go.You will be up and running right out of the box. Cons The searching of the history could be better. i.e. search by different groups of the same number, link numbers of the same organisation. Extensions, mobile phones etc Review Source Response from Aircall January 27, 2023 Hi Andrew, thank you for sharing your feedback with us! We value your input and are delighted to hear how easy you find Aircall to use ���� I hope you have a wonderful day. - Leslie from Aircall PZ Philippe Z. ACCOUNTANT Accounting Used the software for: 1-2 years ### "Aircall opinion/experience" April 26, 2023 5.0 Modernization of communication tools at work, history + contacts which are closer to mobile use. Pros Disappearance of the physical telephone, portability Cons Special numbers not available such as short numbers Review Source Response from Aircall May 9, 2023 Hi Philippe, thank you for your positive feedback. We love to hear about your favorite Aircall features and we can't wait for you to find out about the ones coming soon! 🤓 Hope you have a wonderful week ahead! - Anthony from Aircall VR Verified Reviewer CEO Information Technology and Services Used the software for: Less than 6 months ### "Good calling software for a small team with a supporting app for business on the go" June 22, 2023 4.0 Positive experience as a whole as it was seamless to get our agents trained on the new software. However, the customer support and billing functionality / control can definitely improve Pros Quite simple interface that allowed our agents to get up and running in less than a week. Cons The customer service support is quite appalling and it can be hard to get an answer to change account details or correct billing issues. Alternatives considered [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) Reason for choosing Aircall Pricing and interface Review Source VC Verónica C. SENIOR EXPERT Hospital & Health Care Used the software for: 6-12 months ### " Effortless communication" April 8, 2024 4.0 Pros Seamless integration with Pipedrive and Looker for easy tracking. Streamline workflow and boost productivity effortlessly." Cons Is easier to update on the mobile than on the computer Review Source KC Kassandra C. Administrative Officer Construction Used the software for: 2+ years ### "Great choice for a start up business" February 6, 2023 4.0 Pros We love the ease of access for this software. That goes from the user end & the admin end! Cons There are still glitches with the mobile app.You can't round robin calls for distribution.You can't video call teammates.Aircall doesn't pop out an alert on the Front app when a call is coming in. Review Source Response from Aircall February 9, 2023 Hi Kassandra, thanks for your Aircall review! We are delighted to hear about your positive experience and appreciate your feedback as we continuously work on updates and improvements. If you need additional assistance, please don't hesitate to contact us. - Leslie from Aircall GJ Gabe J. VP Operations Computer Software Used the software for: 6-12 months ### "Decent Product, Very Poor Customer Care" October 5, 2021 3.0 Product is fine, customer care was not helpful when it came to billing issues. Pros It was a calling system. There was a little set up, the cost was pretty high for the basic functionality that we had. Cons The software itself was fine, but we had a very unfortunate experience with customer care. We stopped using the system and requested a cancellation. Then, we were charged. A refund was requested and we didn't hear anything back for weeks. Then, when we finally heard back we were told to use their billing ticketing system to which we had no access to. Then, when I pointed out that we weren't able to use the billing ticketing system we were told to get in touch with our AE, who we didn't know existed. We heard nothing back for another several days. Then, finally, we got a one line response that said 'Sorry, we can't do anything about the refund that you requested.' This experience was very frustrating, and I'm still trying to work with somebody at Aircall to get a proper response and explanation. Reason for choosing Aircall Ease of use and the integrations offered. Review Source Response from Aircall October 12, 2021 Hi Gabe, thank you for leaving a review. We welcome all feedback to help us improve for customers. I'm sorry to hear that you had an issue with our customer service. We would like to resolve this issue for you. Please send me a reply so that I can put you in touch with the right person to help. Cheers! - The Aircall Team SJ Seveno J. CEO Health, Wellness and Fitness Used the software for: 1-2 years ### "The best app to set up a call center and to enable support clients" November 16, 2021 5.0 Pros I like the product itself and the possibility to make integrations to the my website under Shopify. Also hhe desktop client works really well as an endpoint for presence and call handling. Cons SMS messaging is missing, I hope I'll be a in the next futur. Review Source Response from Aircall November 29, 2021 Hi Seveno, Thank you for your review, we appreciate you! It's awesome to hear that you're getting the most out of Aircall. And, I have good news for youSMS is available! We offer one-to-one text messaging for eligible mobile numbers. Here's how it works: https://help.aircall.io/en/articles/4809620-sms-business-text-messaging If you don't see this feature on your account, let me know so that I can get you some help. Cheers, Max from Aircall RC Raul C. Product Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Software para realizar llamadas" October 23, 2022 4.0 Pros Lo que mas me ha gustado del software es que puedes hacer un buen seguimiento de las llamadas de tu equipo y las puedes escuchar Cons Lo que menos me ha gustado del software es la mala experiencia con su atención al cliente y que los clientes no nos escuchaban bien como con otros softwares Review Source Response from Aircall October 27, 2022 Hi Raul, thank you for leaving your feedback. We appreciate you! Regarding customer support, the good news is that we are launching a brand new support process in about two weeks, which should make it way easier for you to get the support you need. Look out for communication from us very soon. Cheers! - Max from Aircall AR Ana R. Account Associate Human Resources Used the software for: I used a free trial ### "Una muy buena opción para comunicarse " March 11, 2022 5.0 Pros AirCall es una herramienta muy útil para comunicarte con los compañeros de trabajo siempre que ejerzas tu puesto laboral de manera remota. Lo suelo usar diariamente y funciona bastante bien, tiene actualizaciones que van mejorando el sistema y dando solución a los posibles errores que puedan surgir. Además, su equipo suele lanzar Webinars donde puedes conocer más sobre este software así como descubrir las nuevas opciones y actualizaciones que van introduciendo. Cons Por citar algún punto negativo de este software, diría que a veces la conexión con internet no se realiza correctamente, impidiendo contestar alguna llamada o que esta se termine cortando. Pero en general, siempre suele funcionar a la perfección. Review Source Response from Aircall March 14, 2022 Hi Ana, Thank you for taking the time to leave us a review! We're so happy to hear you are enjoying our webinars. Regarding internet connectivity, we understand the importance of call quality and so our teams put together a guide for network requirements and recommendations (see below). If you need additional assistance, please contact our Customer Care Team, and we'll be happy to help! https://help.aircall.io/en/articles/3819471-network-requirements-and-recommendations Best, Leslie from Aircall Talk to a Capterra advisor for free and get results within 15 minutes.