# Page 4 | Aircall Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Aircall the right Call Center solution for you? Explore 458 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/184709/Aircall/reviews --- Aircall 4.2 (458) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Aircall ## Showing most helpful reviews Showing 76-100 of 458 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Pedro A. Marketing & Growth ops Financial Services Used the software for: 1-2 years ### "One of the best tools to do recordings" October 6, 2023 5.0 Pros We use Aircall and it's integration with Hubspot to use in our remote team and it works very very well. Everything is logged automatically and we can even do workflows based on some Aircall rules.We also use it so send automatic SMS's and also to log recordings into hubspot.Everything works extremelly well Cons \- The speed with Hubspot could be improved- SMS integration could be better Review Source VR Verified Reviewer Customer Success Team Lead Information Technology and Services Used the software for: 2+ years ### "Aircall Feedback" February 13, 2022 5.0 Overall I am happy Pros It is easy to use, effective. I like the recording part more, as it gives me a great chance to monitor my CMSs' calls and make the needed improvements, develop phone call quality guidelines to reach out to the Joomag quality support. Cons Customer support, as it takes pretty long to receive the needed assistance. Review Source Response from Aircall February 15, 2022 Thank you so much for sharing such great comments with us! This made our day :) We hope you continue to enjoy Aircall for years to come. If you ever need anything more from us, just let us know! - Cheers, Max from Aircall ES Eden S. Head of Administration Education Management Used the software for: Less than 6 months ### "Accuracy meets efficiency!" November 16, 2021 5.0 Our whole team attended the demo for the software and it was great, we had the chance to ask any questions throughout and it was all made really simple. Pros Great visibility throughout the application, so easy to navigate. The ease of transferring calls with the 'talk first' and overall just the intelligence behind it being made for any level of experience. I feel confident if I had a junior intern put onto the phones, I would barely have to cover anything within the app, it's all there. Cons Sometimes it doesn't remember my log-in details so prompts me to sign in again when it's been inactive for a certain period but it's easy enough to get straight back in. Reason for choosing Aircall We were given a trial and assured through detailed summaries that the speed etc was different to previous service provider. Proven on a regular basis. It is definitely the case. Switched from [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) We kept experiencing terrible delays, it was more often that the line was bad then clear and up to speed. Review Source Response from Aircall November 23, 2021 Hi Eden, We really appreciate you for leaving such a thoughtful review! The ease of training new reps is definitely a benefit we hear from our customers regularly, so it's great to hear this has also been your experience. Regarding logging in, we are in the process of revamping this feature, so hopefully you won't experience issues with remembering your credentials for too much longer. Have a great day! Cheers, Max from Aircall RD Rahul D. CRM & Digital campaign manager Hospital & Health Care Used the software for: 2+ years ### "Quality review of Aircall" August 14, 2023 5.0 Pros \- It's really well organized call center platform, had capability to handle any type of customer service requirement.- easy to integrate with CRM platform Cons \- sometimes call are not getting logged through API connection. but not big issues Review Source TM Tarique M. Hiring Associate Human Resources Used the software for: 6-12 months ### "From Good to Better" December 28, 2022 5.0 We are calling and texting. Pros The layout.It is compact and you can get all the features in one place. Cons The message section is not at all helpful in sorting the text.There are 2 options in the HISTORY section.i) Calls and ii) MessagesThe calls section has the Filter Option enabled, which allows sorting by date, teammates, call type, number, and tags.ii) MessagesThis section gets greyed out hence you are not able to search.I deal with different Clients, and the tool has no option to sort the text as it does on calls Review Source Response from Aircall January 6, 2023 Hi Tarique, thank you for taking the time to share your feedback with us! We value your input as we are always looking for ways to improve ���� If you have any questions regarding product updates, please don't hesitate to reach out to your dedicated Customer Success Manager to learn more. - Leslie from Aircall VR Verified Reviewer Liveops Supervisor Consumer Services Used the software for: 1-2 years ### "One of the best software" April 8, 2022 5.0 Overall Aircall delivered amazing service, we used it everyday to contact countless customers and partners and it never failed to deliver. Great call quality, simple UI with great quality built into it. The coaching was one of the best features of Aircall, as an administrator you could jump into any ongoing call and give tips to the call center agent, while the customer can't hear your voice. It was a nice way to manage hard cases without any escalation. Monitoring tools were also simple and effective along with the reporting. Simple yet amazing in everything. Pros The simplicity and quality of the platform are one of the biggest pros. It's a simple app and still manages to give the best features. Call and service quality is one of, if not the best. Cons There is not much to dislike about aircall, I'd say if they make user interface a bit more "fancy" that can be Review Source Response from Aircall April 13, 2022 Thank you for sharing your thoughts! Your review absolutely made our day. We're glad to hear you're making good use of our call coaching and monitoring features. This is the best way for you to train agents in real-time without disrupting customer experience. Cheers! - Max from Aircall VR Verified Reviewer CMO Accounting Used the software for: 2+ years ### "¡Aircall es una pasada! " August 11, 2023 4.0 Pros Desde que lo implementamos en nuestra empresa, hacer y recibir llamadas de nuestro equipo de SDRs se ha vuelto pan comido. Cons Integraciones con CRMs y otras plataformas Review Source HW Hagard W. Director Information Technology and Services Used the software for: Less than 6 months ### "Poor call quality, ridiculous pay terms and cancelation policy" March 22, 2024 1.0 Very disappointed with their services, will NEVER use again Pros The reason we signup with aircall is that they offer unlimited local to local call minutes with one flat fee, which also includes a local number. Cons We signed up with aircall with the same email address as of G2 account, while there are at least 3 things we are very unhappy with them 1) our package should include a free local number, while in our invoice, we get charged for that number even though we followed all the instructions from the account manager 2) the call quality is very bad, or even horrible, our sales reps complained a lot of noises, and 50% of the time we used it, we had this problem every 15 minutes, and eventually did not get fixed 3) worst part of it, we told the account manager that we will try one month first, if good, we will upgrade to pay annually with more seats; if not, we will cancel the account. however, when we told the account manager that we wanna cancel that account and asked her to make sure they will not charge us automatically for the next billing month. first, she said yes. and then soonest, she said since we have not informed them to cancel the account 30 days in advance, we have to pay for the next month. So shall we tell them we need to cancel that account at the same time we activated an account? we emailed them several times on this issue, but they chose not to reply us. Review Source DV Dominique V. Geschäftsführerin Telecommunications Used the software for: 1-2 years ### "Ich dachte, Aircall wäre toll..." May 16, 2023 1.0 Sehr, sehr, sehr enttäuschend. Nach ca. 2 Jahren Nutzung dieser VoiceIP Plattform reagiert niemand mehr auf Emails, Reklamationen, werden Beträge auf dem Konto belastet ohne Rechnung, werden Rechnungen nicht nachvollziehbar zusammengestellt und auch auf Nachfrage nicht aufgeschlüsselt, kümmert sich keiner darum, dass wir Störungen in der Telefonie gemeldet haben, werden FALSCHE (!) rechtliche Anforderungen bzgl. Legitimationsdokumente gestellt, weder im customer success Team, noch in der Reklamationsabteilung noch im Management kann man jemanden erreichen... Pros Bedienerfreundlich...mehr ist hier leider nicht aufzuführen Cons KundenserviceManagement ErreichbarkeitRechnungsstellungTransparenz der RechnungslegungRechtliche Anforderungen an RufnummernerstellungBehandlung von Fragen und Reklamationen Reason for choosing Aircall Aircall war meine erste VoiceIP Plattform, aber eines ist sicher: da werde ich nicht bleiben!Ich brauche einen Kooperationspartner, der präsent ist. Bei Aircall scheint niemand mehr da zu sein... Review Source AO Ana O. Director Customer Service Retail Used the software for: 1-2 years ### "The bare necesity" November 16, 2021 5.0 It handles all our basic needs for our company at an affordable cost. Pros This software is integratable on desktop and on our cell devices Cons Sometimes the quality of the voice is garbled and it makes it hard to conduct business Alternatives considered [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Reason for choosing Aircall Cost and need Review Source Response from Aircall November 29, 2021 Hi Ana, Thank you for sharing your feedback with us, it means a lot! To help you have an even better experience with Aircall, we recommend you follow our network recommendations in the following article; https://help.aircall.io/en/articles/3819471-network-requirements-and-recommendations Hopefully this helps alleviate any quality concerns you may have experienced. If a specific issue arises in the future, please let our support team know so that we can help you resolve it: https://support-atlassian.aircall.io/ Cheers, Max from Aircall Cheers, Max from Aircall AG Alex G. CEO Hospitality Used the software for: 1-2 years ### "Deceptive business practices. Non-existant support. " May 1, 2023 1.0 Pros Looks good on the surface, but they employ incredibly deceptive business practices with respect to phone numbers purchases. Cons Their support is non-existent, and incompetent. Only their sales team will pick up a call. Been trying to get a hold of them for 2 weeks since they disconnected a primary business line we purchased through them and no human will return emails/calls. Stay far far away from this deceptive business. Review Source Response from Aircall May 22, 2023 Hi Alex, thank you for taking the time to write this review. We're sorry to hear about the issues with your phone numbers and we'd love to help... When you can, please submit a ticket to us at support.aircall.io so we can locate your Aircall account details and assist further. Expect an update here soon. Thank you for your patience and understanding. - Anthony from Aircall Daniela M. ejecutiva call center Transportation/Trucking/Railroad Used the software for: 6-12 months ### "compacta" October 19, 2022 5.0 Plataforma para call center,útil cualquiera puede contestar o dirigir la llamada Pros Es de uso compacto y muy agradable no ocupa espacio en el escritorio por lo tanto es muy agradable,tiene todo a la vista sus diferentes usos y aplicaciones son faciles de usar Cons En ocasiones se caen la llamadas o tiene interferencia Review Source Response from Aircall October 27, 2022 Hi Daniela, thanks for your review! I'd hope Aircall doesn't take up any space on your desk ���� We're glad you're enjoying our tool so far. Regarding dropped calls, it may be worth checking to see how well your network is performing, just to rule out all controllable factors. You can run a test of your network here: aircall.io/speedtest. If that doesn't identify the issue for you, please reach out to our support team next time you experience an issue. Cheers! - Max from Aircall DD Daisy D. Integration Partner Manager Information Technology and Services Used the software for: Less than 6 months ### "Experience on Aircall integrated with Hubspot and Planhat" December 11, 2022 4.0 Pros Our Sales team started more than 2 years ago with a test and we continued. We find Aircall easy to answer the phone and is there a high-quality connection. Our Sales team uses the Hubspot integration. Since 2 years our CSM and onboarding team are using Aircall to call customers.We use a Planhat - Aircall integration, however the automated log only includes the duration of the call and not the notes. We have different numbers per country presence. Cons Passing calls between departments is not good arranged. We have customers in Spain, but no local address/office so this caused issues because of no proof of address. Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Integration with Planhat and Hubspot needed. Review Source Response from Aircall December 21, 2022 Hi Daisy, thank you for your review! We are glad that you're making good use of our integrations. Regarding your local address issue in Spain, we apologize for this inconvenience. Unfortunately, this is a compliance issue and nothing that Aircall or our competitors have any control over. If, however, you're able to register your business in Spain, this could be an option for you going forward. I recommend you consult our Customer Success team to understand your options. - Best, Max from Aircall MP Michelle P. Operations Associate Health, Wellness and Fitness Used the software for: 1-2 years ### "Extremely User-Friendly Call Center Software " February 7, 2022 5.0 Pros Aircall has a very user-friendly interface- it's easy to navigate and all the main functions are neatly outlined (keypad, history, to-do, people/contacts, setting up work hours). I have rarely had an issue with call quality, and I appreciate how easy it is to make a phone call. You can search for a teammate by number OR by name, which is nice, and you can easily switch between different phone numbers. It also shows the status of your teammates, whether they are offline or in a call, so you can easily determine if you can transfer the call or not. (At a previous company, I was not able to see whether the person I was trying to reach was available or not) Cons Based on conversations with my manager, it is not easy to pull data from Aircall. While it is extremely user-friendly, my manager has had difficulty extracting data and quantifying our missed call rate, etc. Review Source Response from Aircall February 9, 2022 Hi Michelle, Thank you for taking the time to leave us a detailed review. We truly appreciate your feedback. Regarding pulling data, we'd love to help! Please reach out to your dedicated Customer Success Manager or our Customer Care Team via https://support.aircall.io/. Best, Leslie from Aircall AB Amaryllis B. Enrollment Team Lead Health, Wellness and Fitness Used the software for: 6-12 months ### "Great solution for small businesses" April 24, 2023 5.0 Pros Setting up Aircall was a very easy process and it empowered our organization to do more with the resources we had. Cons The first week we had the service there was an outage that took around 3-4 hrs to get resolved. Review Source Response from Aircall May 9, 2023 Hi Amaryllis, thank you very much for your positive review. We're thrilled to hear how Aircall has been supporting and empowering your business. 💪 Although we're sorry that you've encountered an outage, we're glad that it has been resolved within hours. Should you ever need further assistance, please feel free to reach out by submitting a ticket to support.aircall.io. We'll be more than happy to assist! 🤗 - Anthony from Aircall Oluwa Locheyi H. Agent Commercial Retail Used the software for: 1-2 years ### "Aircall: Top logiciel de Téléphonie " October 22, 2023 4.0 Pros Aircall présente une interface facile et accessible. Ce logiciel permet de communiquer avec les clients et aussi d'enregistrer et de gérer la distribution automatique des appels. C'est un service client très efficace. Cons Aircall présente des bugs par moment mais outre cela, c'est un logiciel très utile. Review Source ZB Ziya B. Advanced Systems Engineer Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Average Software for VoIP" May 13, 2023 4.0 Aircall has positively impacted our team's communication, integrating well with other business tools. Pros Aircall has realy user friendly interface to use. Its impressive features have streamlined our teams communication process. Call quality is quite solid and call recording and queuing features are great to made call management efficient. Cons Aircall is good but its need improvement on their customer support i think. And the mobile app has connectivity issues. Review Source Response from Aircall May 22, 2023 Hi Ziya, thanks a lot for your positive feedback. We're delighted to hear how much Aircall is helping you and your teams. 💚 We also hear your concerns about our Mobile app which we can indeed improve - our teams are working hard on it everyday. Regarding your comment about customer support, we would love to hear more and assist! Could you please send more details to us by submitting a ticket at support.aircall.io? Thanks so much. Hope you have a great day! - Anthony from Aircall VR Verified Reviewer iOS developer Computer Software Used the software for: 6-12 months ### "Super efficient dial-in software" April 22, 2022 5.0 Great experience so far. 3 years and more. They are always improving. Pros We have been using Aircall for more than 3 years now and it has been an amazing software so far. They have got an extension you can install on your browser. It detects the phone numbers on websites you are on. You can do so much with it : calls, sms, recording calls, add taggs, get some dashboard performance etc. Our whole team is using team, sales and demand side. Cons They just installed the sms options some time ago. For now you have to see all the sms and response sent and received by everyone. Always feeling like your sms inbox is full. They are working on it. Review Source Response from Aircall April 26, 2022 Hi there, Thank you so much for sharing your feedback with us! We value having long-term customers like you and love hearing your favorite Aircall features! We're consistently working to improve our features such as SMS and look forward to sharing those updates with you. Best, Leslie from Aircall VR Verified Reviewer Marketing Manager Marketing and Advertising Used the software for: Less than 6 months ### "Aircall para empresa de marketing" January 31, 2023 5.0 Pros Es muy intuitivo.Facilidad de resolución por parte del equipo de Aircall.Los reportes.Y la facilidad de meterte en otras conversaciones sin que el cliente lo sepa, para de esta forma poder ayudar a tu compañero. Cons Lo que menos me gusto, fue que a nivel de integrar las líneas de teléfono fue un poco confuso. Reason for choosing Aircall Pro el precio, la facilidad de gestión y por último la prueba gratuita fue el punto de inflexión para tomar la decisión. Switched from [Ringover](https://www.capterra.com/p/169627/RingOver/) Porque necesitábamos una opción donde pudiéramos integrar varias líneas de teléfono y pudiera ser manejado en varios países, como Italia y Francia Review Source Response from Aircall February 3, 2023 Thank you for leaving your review! We are so happy that you're enjoying our software. And thanks for pointing out our call coaching and whispering features—they are definitely fan-favorites! If you need any help setting up your phone lines, please don't hesitate to reach out. Cheers! - Max from Aircall Jeff G. Owner Farming Used the software for: Less than 6 months ### "Garbage Town, USA " August 9, 2019 1.0 We switched from DialPad because of the Shopify & PipeDrive integration. Everyone on our staff hated every moment of AirCall. They begged to switch from day one and then everything started going progressively worse. Pros Rep was knowledgeable support tech that genuinely cared about the client. Cons \- French engineered which says a lot - Horrible call quality that was down a few times a week - Buggy interface - Power Dialer is a joke just a glorified chrome extension that crashes every 5 minutes - Total rip off for the price - You can't even accept another call while you're talking to a client - Trying to end this nightmare was even worse when trying to port over numbers - We had a situation where our rep could hear the customer but the call would drop in 5 seconds. Support took days to respond and then it magically started working again with no explanation. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Everything Review Source Response from Aircall August 14, 2019 We're sorry to hear that you were not satisfied with your experience. Someone from our Customer Team will be reaching out to you directly. In the meantime, thank you for your candid feedback. We'll definitely take your thoughts into consideration as we continue to make our product the best solution possible. - Aircall Team SL Shannon L. Customer Operations Manager Financial Services Used the software for: 2+ years ### "Getting better!" February 9, 2023 4.0 Aircall does what it says, it gives you a lot of tools to help your workflow and customer support is helpful. Pros Aircall is constantly upgrading and releasing new helpful features. The analytics dashboard is great, has a lot of insights and really helps us as a company hone in on certain problem areas to fix to help better our customer experience. Cons analytic filters are overly complicated to get the best data - it took a few chats with customer service to get it right, however now we know it works a charm. Review Source Response from Aircall February 10, 2023 Hi Shannon, Wow ���� Thank you for sharing your positive Aircall feedback with us! We're so happy to hear you are enjoying and benefiting from our new Analytics ���� If you ever need assistance with your account, please don't hesitate to reach out. - Leslie from Aircall Janusz G. Account Executive Financial Services Used the software for: Less than 6 months ### "Aircall works fine, but would not be my first choice for VoIP provider" August 26, 2022 4.0 Pros The application has a very nice and intuitive layout. Cons When you save a contact, it is not visible on the list of the contacts. You need to start writing their name to access it. Review Source Response from Aircall September 6, 2022 Hi Janusz, thank you for leaving your honest feedback. We'd love to see how we can improve your experience. The issue you mentioned about your contacts not showing up properly should not be happening. If you haven't already, can you please contact our support team at support.aircall.io, so that we can help you troubleshoot? - Best, Max from Aircall MSK Mohammad Salim K. customer support analyst Retail Used the software for: 1-2 years ### "One tool to manage all calls activities" October 24, 2022 5.0 overall experience is pretty seamless and smooth Pros Aircall makes phone support easy to manage – accessible, transparent, and collaborative. Cons it is not cost-effective, a bit expensive for a small enterprise Review Source Response from Aircall November 22, 2022 Thanks for your review, Mohammad! We appreciate your business and are glad you're having a good experience with us. - Cheers, Max from Aircall MK Monica K. Co-founder Food & Beverages Used the software for: 2+ years ### "Aircall for Small Businesses" November 16, 2021 4.0 It has been a great experience. All our customer service agents use it, and training them takes only a few minutes. As an administrator I am able to see their activity and manage their use. Pros I love the simplicity of the product. There is no need to read a manual to use it, and the features are very intuitive. It is really easy to add users and manage their use as well. Cons It is not a very robust software, but it's all we need for our business. Reason for choosing Aircall The price, ease of use and features were exactly what we needed Review Source Response from Aircall November 29, 2021 Hi Monica, We appreciate you sharing your feedback with us! We're glad that Aircall is helping your business out with its essential communication needs. To go a step further, many of our customers like to pair Aircall with their other business software to unlock advanced workflows. You can check out the options here: https://aircall.io/call-center-software-integrations/ Let me know if you need any help! Cheers, Max from Aircall CP Claudia P. CSR Arts and Crafts Used the software for: 2+ years ### "GREAT DIALER" July 23, 2021 5.0 If I have a small business, I would still use this app :) You get the quality you paid for! Pros Our company has been using Aircall for about 3 years now. It's such a neat, great functioning tool. I had tried Zoom and RingCentral and I have a hard time hearing the person in another line. Most of the time, it takes a few seconds for the other person to receive my message. Aircall does not log Cons A little expensive than other dialers... Review Source Talk to a Capterra advisor for free and get results within 15 minutes.