# Page 3 | Aircall Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Aircall the right Call Center solution for you? Explore 460 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/184709/Aircall/reviews --- Aircall 4.2 (460) [View alternatives](https://www.capterra.com/p/184709/Aircall/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 3 - Reviews of Aircall ## Showing most helpful reviews Showing 51-75 of 460 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NR Neribel R. CEO Retail Used the software for: 6-12 months ### "Llama y monitorea en un solo sistema!" June 6, 2023 5.0 Es muy fácil de utilizar, tiene herramienta que permite manejar las llamadas de una manera segura, rápida y con funciones muy beneficiosas. Pros Me encanta lo fácil que es escuchar las llamadas que realizamos y lo fácil de usar, a diferencia de otros sistemas este tiene un formato muy amigable, es como si utilizaras tu teléfono celular. Cons Entiendo que podría mejorar la estabilidad de la llamada. Switched from [Zoiper](https://www.capterra.com/p/158719/ZoiPer/) Porque Aircall permite escuchar las llamada sin tener un acceso y marcarlas sin un código en especial, es como si llamaras de tu teléfono móvil. Review Source VR Verified Reviewer Customer Service Representative Retail Used the software for: 1-2 years ### "simple and straightforward ... dare I say basic?" June 14, 2021 5.0 Loved it but at times felt like I was "playing" customer service rep rather than actually having a big girls or boys ob Pros It was incredibly simple to use. Literally log in … credential … short tutorial and you're up and running ... easily scalable quickly and to the masses. Very fast learning curve = Aircall was the least time consuming aspect of my nearly 2 week self guided onboarding/orientation Cons Almost too simple... although easy to use right out of the proverbial box the software at times seemed a little elementary and childish with underwhelming features that seem easy to knock of out the park. I feel t his could have been a result of amazon's attempted to easy their way into the logistics sector despite quietly being the forefront this whole time. Review Source Aman K. Researcher Chemicals Used the software for: 1-2 years ### "Aircall is a cloud-based phone system with advanced call center features and easy integration with p" February 20, 2023 4.0 Aircall is a highly regarded phone system that is known for being comprehensive and easy to use. Its advanced call center features and integration with other business tools are frequently mentioned as strengths. While some I have reported call quality issues and limited customization options, many businesses still find Aircall to be a useful tool for managing their calls. In general, Aircall is viewed as a dependable and efficient phone system that can assist businesses in enhancing their customer service and improving their workflows. Pros According to me, Aircall software is highly appreciated for its ease of use, advanced call center functionality, and seamless integration with other business tools. I find the intuitive interface and simple set-up process to be highly beneficial, allowing them to quickly start using the software without any issues. The advanced call center features, such as call queuing, automatic call distribution, and call recording, are highly rated by users for improving call management and customer service. Furthermore, I find the integration with popular business tools like Salesforce, Hubspot, and Slack to be highly useful in streamlining workflows and boosting productivity. Overall, Aircall is considered a comprehensive and valuable solution for businesses looking to manage their calls more efficiently and improve their customer service. Cons I might experience occasional call quality issues, limited customization options for call center settings, and occasional glitches or bugs when using Aircall software. Some users and I have also reported having difficulty with integrating Aircall with other business tools, although this seems to be less common. However, it's worth noting that these criticisms are not applicable to all users or situations. Despite these drawbacks, Aircall is generally considered a comprehensive and user-friendly phone system that many businesses find valuable Review Source Response from Aircall February 27, 2023 Hi Aman, thank you for sharing your feedback with us! It sounds like you are using Aircall to improve your customer service, and it's working. Great to hear! We're also pleased that you are installing our integrations as well. You mentioned that you sometimes have issues with the setup of these integrations, so we'd love to help you there. You can find a lot of the answers you're looking for on our Knowledge Base (here: help.aircall.io) but if you ever need more help, please do not hesitate to contact our Support team (here: support.aircall.io). Call quality can be a tricky problem to tackle, but there are usually many fixes that you can employ. I highly recommend running a Network Diagnostics test on your users' devices to figure out what the issues might be: https://help.aircall.io/en/articles/4778206-network-diagnostics-panel And, of course, you can reach out to our Support team if you need further assistance. Thanks again for your review! - Max from Aircall LG Lennie G. Sales Development Representative Information Technology and Services Used the software for: 6-12 months ### "Aircall a great VOIP calling products " April 29, 2022 4.0 We started by using the 14 day free trial which was extended for an additional week upon request. The free trial was impressive and we very quickly saw the value of Aircall and what it would bring to our outbound sales. The integration was extremely simple, with full tracking available through our CRM. Call quality is very good, their can be issues at times when bandwidth or connectivity slows down. Aircall increased our call hit rate and the ability to switch outbound numbers at no cost has also been very valuable. Pros Integration was quick and easy. Adding users and new outbound numbers is simple and efficient. Good calling quality and excellent customer support. Cons It is not customizable meaning that certain specific customizations are not possible or available, for example the ability to pre-record a message to leave automatically when receiving a voice mail. Review Source Response from Aircall May 6, 2022 Hi Lennie, Thank you for taking the time to share such valuable feedback with our teams! So wonderful to hear you are benefiting from our App Marketplace and the outbound calling features. Regarding customizations, keep an eye out for news and updates using the link below for our latest improvements. https://help.aircall.io/en/articles/3819519-news-updates Best, Leslie from Aircall Jisselle B. Director of Customer Success Consumer Services Used the software for: 2+ years ### "I love AirCall, been using it for over four years now! " June 6, 2022 5.0 I've used this for over four years and introduced it at companies I've worked and consulted with. It's easy to use, low price, and the features are top-notch. Pros AirCall is very user-friendly and easy to deploy. The dashboard is very streamlined, and it's easy to set up additional features like IVR. The Call Monitoring feature is critical. It is really helpful with Sales, Retention, and Account Management. Helps me to hear exactly what's happening on the call, so that I can train my team members, and help them hone specific pitches. Cons I have no complaints, it's the best VOIP service I've used. Switched from [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) 8x8 was really clunky, analog dashboard, tough to use. Review Source Response from Aircall June 7, 2022 Hi Jisselle, thank you so much for your lovely review. We are so happy to hear that you're having a great experience with Aircall. If there's ever anything you need help with, please don't hesitate to ask us. Cheers! - Max from Aircall MMM Mario Martín M. Banking - Treasury & Capital Market. Team Leader Banking Used the software for: 2+ years ### "Improve the efficiency of the call center's day-to-day operations." April 2, 2022 4.0 We can now see how many incoming calls we are receiving, which helps us estimate how many resources need to be allocated to a given workflow at any given time thanks to Aircall. We were also able to see what the crew was doing at all times so that we could keep track of everything. Pros Aircall helps us to streamline our call center operations, reduce the amount of time we spend on administrative tasks, and increase our overall managerial capacity. Easy to navigate thanks to everything being clearly labeled. As a large team's Planning Manager, it's important to me to know how to maximize the efficiency of our team members' phone calls, and I appreciate learning how to do so with the tools available to me. I appreciate Aircall's ability to keep calls in the cloud, as well as its various options for quickly returning and tracking conversations, both of which can be accomplished via the many third-party apps with which it integrates. I especially appreciate Aircall's dashboards, which provide us with all the information we need. I also appreciate how convenient the "click to call" feature is. Cons There isn't much to say, as Aircall is accurate and the user must have sufficient training to use the system effectively, other than that I find it difficult to set up all the tools on the monitoring page which I understand, but I don't need that because I have to monitor many teams at the same time. Review Source Response from Aircall April 8, 2022 Hi Mario, Thank you for taking the time to leave us a detailed review. We appreciate your feedback and are delighted to hear how the tool is helping to facilitate your role as the Planning Manager. If you have any questions regarding the monitoring page, please don't hesitate to contact your dedicated Customer Success Manager or our Customer Care Team via https://support.aircall.io/. Best, Leslie from Aircall LW Laurène W. Head of Customer Success Computer Software Used the software for: 1-2 years ### "Aircall is a good VOIP software, although a bit unreliable at times" February 12, 2023 4.0 Aircall is a pretty good VOIP software for our startup. We started using it with a 3-person team and still plan on using it for 30+ people. Both our Sales and Customer Success teams are using it, along with the Pipedrive and Help Scout integrations. Pros Aircall is easy to set up and to use daily. We've been using it for 2 years and will likely keep doing so in the year to come. The desktop app is practical, and so is the call recording feature. We're looking forward to the call transcription feature. Cons Aircall can be a bit unreliable at times. We often encounter minor bugs and glitches, which never last long but can be frustrating for daily users. The Pipedrive and Help Scout integrations work OK but sometimes result in lots of undistinguishable call recordings. Review Source Response from Aircall February 15, 2023 Hi Laurène, thank you for your Aircall review! Fantastic to hear that you're finding Aircall easy to set up and use ���� Regarding the occasional bugs, we understand your frustration and are working hard to improve the performance of Aircall. If you ever need technical assistance, please reach out to us so we can help. - Leslie from Aircall Gabriela D. Servicio de Atención al cliente Retail Used the software for: 1-2 years ### "Una solución integral para la gestión efectiva de llamadas y el servicio al cliente" July 3, 2023 5.0 Como Servicio de Atención al cliente pude optimizar nuestra atención telefónica gracias a la grabación de llamadas, el enrutamiento automatizado y las notificaciones en tiempo real. Aumentamos la productividad del equipo y mejoramos la satisfacción del cliente al tener un mayor control y visibilidad de las llamadas. Aunque la configuración inicial fue un desafío, los resultados valieron la pena Pros AirCall ofrece una amplia gama de funciones para gestionar y supervisar las llamadas en un centro de atención al cliente, lo que mejora la eficiencia y la calidad del servicio. Cons La configuración inicial puede ser compleja y requiere tiempo para personalizar y ajustar las opciones según las necesidades específicas de la empresa. Review Source KL Katherine L. Recruiter Coordinator Human Resources Used the software for: 6-12 months ### "Aircall as a working tool" March 7, 2022 5.0 Very simple, it is easy to use, I like that I log in and I can start calling, for me it is important to save time when I have many tasks to do in my work. Pros It is easy to use, it is fast. And it has a security check to get in, it's not easy for someone else to impersonate me and that gives me security. Also once I log in I can immediately start making calls. Cons On occasion I have tried to log in the wrong way with another option and restarting from the app installed on the computer has been a bit complex, but then I restart it and I have been able to log in without any problems. Review Source Response from Aircall March 8, 2022 Hi Katherine, thank you for sharing your review with us! We are happy that you're experiencing enhanced security through our new login methods. The issue you experienced was likely due to us rolling out this new feature, so it shouldn't happen again. Cheers! - Max from Aircall AT Anurag T. Senior Technical Support Specialist Telecommunications Used the software for: 6-12 months ### "Great experience " February 28, 2023 5.0 The overall experience is really good. It’s very user friendly and very easy to use and understand the functionality of a particular feature Pros Whisper feature of this software is amazing it’s really helps alot and make the user experience better Cons One feature can be added in this software like if we receive any incoming calls it should ring first to that person wait time is longer than others Review Source Response from Aircall March 9, 2023 Hi Anurag, thank you for your positive review! It's great to hear how helpful Aircall's Coaching feature has been for your team. Regarding your feedback on call routing options, we completely agree and are happy to share that it's available. ���� You can learn more here: https://help.aircall.io/en/articles/5798761-longest-idle-time. Hope this helps! VR Verified Reviewer Directeur Commercial et Marketing Program Development Used the software for: 1-2 years ### "Un centre téléphonique muti-outils pour ma société" January 20, 2024 5.0 Pros L'installation facile et complète des applications sur les postes des collaborateurs. Possibilité facile de gérer les équipes et les files d'attente afin de repartir au mieux les flux et les worflows. Connexion avec Hubspot facile et Modjo ! Cons L'application a de nombreuses mises à jour, ce qui est une bonne chose en soit, mais nécessite des installations. Review Source KG Kelly G. Sales and Marketing Coordinator Financial Services Used the software for: Less than 6 months ### "Not a fan. " May 1, 2023 2.0 We are very disappointed overall. Pros I like that you can transfer a call to a number outside of your Aircall account and that you can speak with the person first before transferring the call. Cons I hate the "integration" with Sugar and that many features seem to not work properly, like uploading a CSV of contacts. I followed the directions provided by Aircall and it did upload properly. Customer service was not very helpful. Reason for choosing Aircall We thought the Sugar CRM integration paired with the auto-dialer would be beneficial to our model. Switched from [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) BrainSell recommended Aircall for our firm based on the click-to-dial and Sugar CRM integration capabilities. Review Source Response from Aircall May 22, 2023 Hi Kelly, thanks for taking the time to share your feedback. We're sorry to hear that our integration features didn't meet your expectations. Our teams constantly work to improve them and we'd love to hear more about your issues. Can you please submit a ticket at support.aircall.io? Thank you so much. - Anthony from Aircall SH Sheila H. Wholesale Account Manager Consumer Goods Used the software for: 1-2 years ### "How I feel about Aircall." August 10, 2020 5.0 I have to say my overall experience with Aircall is good. Of course, nothing is perfect and sometimes you might have an issue here or there. But in all honesty, I prefer Aircall over Ring Central any day. Not only is the tool user friendly, but the customer service team is great! They go above and beyond to assist you and will follow up with you until the problem is resolved and I appreciate that. Pros What I like most about this software is the dashboard. I am able to monitor employees and help them by using the coaching feature which is really cool. I can add new hires and remove people who are no longer with our organization with ease. Also, I like the analytics which our management team really appreciates because it helps us to determine workflow by gaging when agents are needed more on certain days and times. Cons The first thing I would change is having to refresh the dashboard all of the time. As an admin, I have to refresh to make sure I am seeing current activity. It showed agents unavailable, and when I reached out to them they said they were. I had to refresh and two of them were on calls. Also, sometimes when you go available on the Aircall App, it shows you available there, but on the Dashboard it shows the agent unavailable. When this happens, you have to log all the way out and then log back in. One last thing I would change, is when a customer calls in, after the phone rings several seconds, it says NO ONE WAS AVAILABLE TO ANSWER that call. But that wouldn't be the case. Review Source IP Ian P. Principal Account Executive Security and Investigations Used the software for: 6-12 months ### "Not Terrible, but Not Gamechanging" October 23, 2019 3.0 My overall experience with Aircall is neutral. I wouldn't recommend it, but I wouldn't steer someone else away from using it. It has good qualities and bad qualities, like most tools...but the good definitely don't outweigh the bad. While it is very easy to use and has some helpful features and automations, it doesn't always work. When it does, it's great. But I have encountered too many functional problems to recommend this tool with confidence. However, I have used worse before, so I wouldn't discourage someone from trying it out. It's not overly expensive, therefor the value isn't terrible, which is why I wouldn't discourage people from trying it out. I've yet to use a better internet based phone service, but they have all had serious flaws, including Aircall. However, for the times it has worked well, it's fantastic, so that does count for something in my book. Pros What I've liked most about Aircall is it's level of integration with our CRM (HubSpot) and it's ability to be used across multiple devices with easy access. I use Aircall on my work computer, personal computer, and smartphone. The controls are quite easy, it's very user friendly, and it does record data (call logs, recordings, etc) consistently across all of my different devices. It's also integrated very well with my company's CRM, HubSpot. The calls translate well to our contact or company page associated with the number, it will automatically creat a new contact in HubSpot when dialing a new number, and it stores recordings and what happened on the call quite accurately in our CRM. It's been a nice tool, on this front. Cons What I've like least about Aircall is the reliability. It has not been an overly reliable phone system. It freezes often, has audio connectivity problems, and usually, if it freezes, just closing and reopening the application the application isn't enough to get it working again. Both myself and my coworkers have had to completely restart our computers to get Aircall to work again after encountering a glitch. Not only does this interrupt productivity, but it can also be challenging because we are evaluated, often, on the number of dials we make. Aircall's inconsistency can create problems regarding our ability to hit our number of dials goal. It is not a very reliable, consistent tool. Review Source VR Verified Reviewer CX Teammate Security and Investigations Used the software for: Less than 6 months ### "Fantastic product, service and customer service!" June 2, 2023 5.0 I really love the change in availability and reliability of Aircall compared to what we were using before. The reporting is very in depth and offers anything that anyone would ever need, honestly. Merged and integrated into our CRM, the reporting is more in depth and was easy to integrate. Pros I love the immediate use of the product that is available. I truly do love the customer service as well! Cons I really don't have any cons that I've found while using Aircall yet. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/) Reason for choosing Aircall Aircall had everything we needed for the best pricing and was transparent about their pricing structure. Switched from [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) The connection issues present with our old provider was inhibiting our team. Review Source Garret T. CEO Computer Software Used the software for: Less than 6 months ### "Expensive, Unreliable, Bad Customer Support - Avoid at all costs" June 17, 2022 1.0 Overall, I would say that I have WASTED several thousand dollars on a solution that seemed like it had everything we needed and just FAILED to deliver. Pros The product was easy to deploy. It checks the box on the features you want/need, but it DOES NOT deliver on any of them. System is down every week. All outbound calls are marked as SPAM. The support team is less than helpful. The call quality is HORRIBLE and has static across all staff members who use the system. Cons The call quality is horrible for both outbound and inbound calls. The phone numbers are all marked as SPAM and their support team provides articles on how we have to fix it rather than resolving it themselves. The service is SUPER expensive compared to Ring Central or other platforms that have better reliability Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) I was looking for better reporting, call coaching functions and simpler interface. Review Source Response from Aircall June 23, 2022 Hi Garret, Thank you for sharing your feedback with us. We are sorry that you've had a bad experience with us so far. I see that you've been in contact with our team, so hopefully we can find a way to resolve your concerns. Concerning the SPAM issue you've been having, this is an issue across all VoIP solutions for one major reason: the carriers in charge of issuing phone numbers resell numbers that have been previously abused and marked as SPAM by consumers. Instead of retiring these numbers, they get resold to us and we only find this out when our customers let us know. The best solution we can offer you is to replace these numbers. You can work with your Customer Success Manager directly, if you choose to go this route. We hope that we can find a way to continue working together in the future. Best, Max from Aircall SC Santiago C. Operations Analyst Computer Software Used the software for: 1-2 years ### "Aircall Review" August 31, 2023 5.0 Aircall helps us solve the communication aspect with our customers, with very simple routing features, we make sure our customers get to the right people within our company. Pros Aircall is a very easy to use phone system, I personally really like how it integrates with out Salesforce instance so we can review calls without leaving our CRM. Cons For some reason, calls that are longer than 1 hour are not always displaying recording links in Salesforce, but they are available directly in Aircall. Review Source CL Cory L. CEO Hospital & Health Care Used the software for: Less than 6 months ### "Scam Company - Stole $10,000 From Our Company" May 25, 2023 1.0 Our experience with Aircall, a VoIP company, was nothing short of a disaster. After paying $10,000 for an account that we never got to use due to a delay in training and porting of numbers, we were left without the service we needed and with no way to recover our funds.We were told that we'd have features we requested to find out after signing the contract, that these were features they'd possibly have down the road and not something they had at the moment.Training kept getting pushed back due to changes that would have to be made to the account to attempt to have it work for our company, to find that we couldn't get the account to where we needed, so we canceled the port. We never got to use AirCall, yet we were charged $10,000 and were almost charged ANOTHER $10,000 since it was about to be our 2nd month after signing the contract due to the pushbacks of training and porting.We canceled the contract as soon as possible to avoid getting charged again, but we were told there was no way they could refund the original amount due to company policy.Aircall essentially stole our money, leaving us empty-handed and without the service we paid for. We want to protect companies from Aircall preying on their misfortune. After setting up over 20+ software for our company, we have never experienced something like this before.We strongly caution anyone considering Aircall as their VoIP provider. Their lack of accountability and blatant theft makes them an unreliable and untrustw Pros They were very nice up front, just to find out everything told was a lie after signing the contract. Cons Nothing they said was true, they just say it to have you sign a contract. Review Source DC Daniel C. Customer Operations Executive Staffing and Recruiting Used the software for: Less than 6 months ### "Aircall is the easiest system as well as the best value for money." September 26, 2022 4.0 Overall, I have loved using Aircall, they are so much better than our previous phone system, much easier to use, cheaper, and they actually seem like they care about our experience unlike some other companies. Pros What I love about the software is the fact it is just so easy to use. Being a gatekeeper at my company is not one of my highest priorities as I cover many different areas. But the fact that I could do one onboarding call, and understand how to call, take calls, transfer, tag... basically everything is amazing. Not to mention our CSM was great and always checked in to ensure we understood the platform. Cons The only thing slightly annoying is the constant updates on the phone app, which stops you being able to take calls until you update it and as someone who doesnt always have the app open right in front of me sometimes I miss calls because I am unaware it needed an update. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[JustCall](https://www.capterra.com/p/157853/JustCall/) Reason for choosing Aircall A few employees were aware of this company and said it was good, also the amount of integrations they offered combined with a mobile app was a big thing. Switched from [CloudCall](https://www.capterra.com/p/135009/CloudCall/) Cloudcall just weren't working. The phone system was frustrating to use and they would turn any number on your laptop in to a phone number link somehow. Also took ages to get any support whereas Aircalls is very quick. Review Source Response from Aircall October 6, 2022 Hi Daniel, Thank you for sharing your feedback with us! Wonderful to hear how Aircall is positively impacting your team's day-to-day. If you ever need assistance with your account, please don't hesitate to reach out to our teams. Best, Leslie from Aircall VR Verified Reviewer Founder Financial Services Used the software for: 1-2 years ### "Poor quality, poor support, but cheap" March 2, 2023 1.0 Pros It's very cheap and easy to set up. You can be up and running in like a day. Cons Call quality is poor. The customer success team is nearly impossible to deal with. Alternatives considered [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[CloudTalk](https://www.capterra.com/p/182004/CloudTalk/)[Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/) Review Source Response from Aircall March 9, 2023 Hi there, thank you for your candid feedback, and we are sorry to hear about your Aircall experience. To help address your concerns, I am investigating this further and will provide an updated reply once I have more information. In the meantime, if you need assistance with your account, please contact our Customer Care Team at support.aircall.io. Thank you for your patience and understanding. - Anthony from Aircall CC Caitlin C. Marketing Financial Services Used the software for: Less than 6 months ### "Do not recommend at all " October 6, 2021 1.0 horrible Pros interface looked nice, the call recording function was useful Cons Where do we begin? Aircall has been nothing but a headache for us. PRODUCT: - Quality call is SO poor. To the point we just gave up on using the application. Calls would drop out and our customers would complain they could not hear us at all. There would be at least a 2 second delay in calls, the lag was atrocious. Whenever we took this issue up with Aircall it was blamed on our internet. The speed tests they made us do proved our internet was perfectly fine. We use our internet for video calling daily and never have an issue. We have now been using Ring Central, which is also dependent on internet, and according to our users the difference is aboslutely shocking. We have not experienced any call quality issues with them, and they have a really good analytics section showing us the quality of each call. Unlike Aircall, where we had to submit a ticket for every single call that had an issue, and the response we got everytime was that it was our internet problem. - The mobile app lacks so many features. To answer a call you must answer through the aircall app. On ringcentral, if a call comes through on our phone, we can answer straight away through ringcentral without needing to press onto the app. - The dashboard had so many glitches. It could not even display the correct time we were making calls. I took this up multiple times with support and for weeks was told it was still being fixed. Integration with our CRM just did not work, our contacts never showed up on our dash Review Source Response from Aircall October 12, 2021 Hi Caitlin, Thank you for sharing your candid feedback. We're very sorry to hear that you experienced issues while using our product and working with our teams. Aircall prides itself on bringing its customers the power of voice, and we appreciate that you shared yours with us. Our Product and Tech Teams are focusing on a number of areas in the next year to improve our customer experience including enhanced iOS and Android apps, a redesigned dashboard, and continuous infrastructure improvement to ensure highest call quality and reliability. We hope that we can help resolve this issues with you. Please don't hesitate to reach out to your Account Manager with any questions you may have. - Leslie Pedro A. Marketing & Growth ops Financial Services Used the software for: 1-2 years ### "One of the best tools to do recordings" October 6, 2023 5.0 Pros We use Aircall and it's integration with Hubspot to use in our remote team and it works very very well. Everything is logged automatically and we can even do workflows based on some Aircall rules.We also use it so send automatic SMS's and also to log recordings into hubspot.Everything works extremelly well Cons \- The speed with Hubspot could be improved- SMS integration could be better Review Source VR Verified Reviewer Customer Success Team Lead Information Technology and Services Used the software for: 2+ years ### "Aircall Feedback" February 13, 2022 5.0 Overall I am happy Pros It is easy to use, effective. I like the recording part more, as it gives me a great chance to monitor my CMSs' calls and make the needed improvements, develop phone call quality guidelines to reach out to the Joomag quality support. Cons Customer support, as it takes pretty long to receive the needed assistance. Review Source Response from Aircall February 15, 2022 Thank you so much for sharing such great comments with us! This made our day :) We hope you continue to enjoy Aircall for years to come. If you ever need anything more from us, just let us know! - Cheers, Max from Aircall ES Eden S. Head of Administration Education Management Used the software for: Less than 6 months ### "Accuracy meets efficiency!" November 16, 2021 5.0 Our whole team attended the demo for the software and it was great, we had the chance to ask any questions throughout and it was all made really simple. Pros Great visibility throughout the application, so easy to navigate. The ease of transferring calls with the 'talk first' and overall just the intelligence behind it being made for any level of experience. I feel confident if I had a junior intern put onto the phones, I would barely have to cover anything within the app, it's all there. Cons Sometimes it doesn't remember my log-in details so prompts me to sign in again when it's been inactive for a certain period but it's easy enough to get straight back in. Reason for choosing Aircall We were given a trial and assured through detailed summaries that the speed etc was different to previous service provider. Proven on a regular basis. It is definitely the case. Switched from [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) We kept experiencing terrible delays, it was more often that the line was bad then clear and up to speed. Review Source Response from Aircall November 23, 2021 Hi Eden, We really appreciate you for leaving such a thoughtful review! The ease of training new reps is definitely a benefit we hear from our customers regularly, so it's great to hear this has also been your experience. Regarding logging in, we are in the process of revamping this feature, so hopefully you won't experience issues with remembering your credentials for too much longer. Have a great day! Cheers, Max from Aircall Chanuka A. Online Education company E-Learning Used the software for: 1-2 years ### "User friendly and Quick" June 8, 2021 5.0 I have been using 2 years now. It has a simple GUI and various themes. I can easy to handle our customers using Aircall. We can get a lot of valuable features at a cheap price. Aircall has very good 24/7 customer service. Finally, I recommend Aircall for everyone to handle your business. Pros This is very easy for us to use. I can easily manage all incoming and outgoing calls. Client details can be easily retrieved by displaying missed call history and the voice recording service. Cons There were no serious issues with using this. Even if a problem arises, customer care can be contacted to resolve the issue. So there is nothing to dislike. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.