# Page 3 | Aircall Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Aircall the right Call Center solution for you? Explore 458 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/184709/Aircall/reviews --- Aircall 4.2 (458) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Aircall ## Showing most helpful reviews Showing 51-75 of 458 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Stefano G. Enterprise Architect Banking Used the software for: Less than 6 months ### "The right solution for integrate hubspot" January 20, 2024 4.0 easy and intuitive management console allow to set up in few minutes the solution, the professional support was perfect with the initial setup and training on the usage Pros one click integration and easy reporting to set up in couple of minutes the contact center workforce, monitor and manage it Cons the administrator must have a operative license to manage the platform, additional phone numbers is not granted sequential Alternatives considered [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing Aircall first of all the learning curve of aircall tha wins on the alternative, this solution don't need development skills or code to be maintained, aircall is cheeper and include the support service in the license Review Source Saskia M. Senior Director Sales Marketing Restaurants Used the software for: 1-2 years ### "Most Reliable Phone Service Available" September 11, 2023 5.0 It facilitates both inbound and outbound call management. I like how simple it is to make an outgoing call. The time zone and area code are shown automatically, warning us to tread carefully in case of a time zone mismatch. Pros Using Aircall is a breeze. It simply requires a one-time setup. I like Aircall since it is quick to load and has an intuitive interface for fixing audio problems. A softphone I once used took 20 minutes to load, and it was a real drag. I also appreciate how simple it is to use the controls. In my opinion, it has a great user interface. This is the nicest setup for me, and there aren't too many buttons. Cons The entirety Aircall is fantastic. If I may provide a recommendation, it would be to enhance the functioning of conference calls. If at all feasible, I'd want to be able to end a call when I'm no longer needed, and I'd like a simpler process.of Switched from [CallRail](https://www.capterra.com/p/141829/CallRail/)[CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) We've seen a rise in sales, faster response times, and agent productivity because to aircall's ability to keep in touch with all of our customers in a timely manner. As a result, we can keep an eye on agent productivity and make sure service isn't disrupted while they operate from home, a demand that arose in the aftermath of the epidemic. Review Source Vince D. Owner Marketing and Advertising Used the software for: 1-2 years ### "Deceptive Billing Practices " April 17, 2023 1.0 The worst VoIP service we have ever used. Pros Nothing. The product sucked all around. Cons Everything, especially their billing and customer service. They don’t even have a phone number, so if they do respond to you, it’s via email more than a day later. Alternatives considered [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Reason for choosing Aircall Deceptive sales process, we were promised features that don’t exist or work. Switched from [Crexendo Cloud Business Phone System](https://www.capterra.com/p/213148/Crexendo/) Deceptive marketing that made us believe they had better integrations than they do Review Source Response from Aircall May 16, 2023 Update: Hi Vincent, as promised I've contacted our teams internally. I see that you're working with them to resolve the issues regarding your subscription. Should you need additional assistance, please feel free to reach out. - Anthony from Aircall ——— Hi Vincent, thank you for sharing your feedback with us. We're sincerely sorry about the issues you've encountered with your contract and are determined to assist you in resolving them. We're going to gather more insight with our teams internally and get back to you soon with an update. We thank you for your patience and understanding in this process. - Anthony from Aircall NR Neribel R. CEO Retail Used the software for: 6-12 months ### "Llama y monitorea en un solo sistema!" June 6, 2023 5.0 Es muy fácil de utilizar, tiene herramienta que permite manejar las llamadas de una manera segura, rápida y con funciones muy beneficiosas. Pros Me encanta lo fácil que es escuchar las llamadas que realizamos y lo fácil de usar, a diferencia de otros sistemas este tiene un formato muy amigable, es como si utilizaras tu teléfono celular. Cons Entiendo que podría mejorar la estabilidad de la llamada. Switched from [Zoiper](https://www.capterra.com/p/158719/ZoiPer/) Porque Aircall permite escuchar las llamada sin tener un acceso y marcarlas sin un código en especial, es como si llamaras de tu teléfono móvil. Review Source VR Verified Reviewer Customer Service Representative Retail Used the software for: 1-2 years ### "simple and straightforward ... dare I say basic?" June 14, 2021 5.0 Loved it but at times felt like I was "playing" customer service rep rather than actually having a big girls or boys ob Pros It was incredibly simple to use. Literally log in … credential … short tutorial and you're up and running ... easily scalable quickly and to the masses. Very fast learning curve = Aircall was the least time consuming aspect of my nearly 2 week self guided onboarding/orientation Cons Almost too simple... although easy to use right out of the proverbial box the software at times seemed a little elementary and childish with underwhelming features that seem easy to knock of out the park. I feel t his could have been a result of amazon's attempted to easy their way into the logistics sector despite quietly being the forefront this whole time. Review Source JC Jared C. Business Data Analyst Education Management Used the software for: 6-12 months ### "Solid Value - Reliable, Easy to Set Up, and Use" May 8, 2023 5.0 Aircall has been very easy to implement and maintain, and our users find the UI and other features easy to use and effectively help them perform their functions. Some internal development and use of external tools might be required in order to tailor the system to fit your org's needs, but the reasonable cost, aforementioned ease of deployment and use, and Aircall's developer friendly API far outweigh any drawbacks. Pros Aircall has been a very reliable and easy to implement tool for our org. The UI on both the end-user and admin side of things are intuitive, and easy to learn and use. New users are able to effectively use the system with very minimal training. Aircall is also reasonably priced and when paired with the ease of deployment and use makes the tool a good value. Cons Ability to natively integrate with other tools (eg. a CRM) is hit or miss, but something that is seemingly being expanded. In addition, both because of the above or depending on the complexity of the particular org's phone system use case, routing and other features may require the purchase of external tools or internal development in order to meet those expectations. Review Source Response from Aircall May 17, 2023 Hi Jared, thank you for such a detailed and positive review. It has made our day! 💚 We're super happy to hear how reliable and easy you've found our products. We do hear your comments about external tools and would love to hear more - would you like to share further details with our teams? You can do so by submitting a ticket to support.aircall.io. 🤓 Cheers! - Anthony from Aircall AS Ashwin S. CEO Telecommunications Used the software for: Less than 6 months ### "Poor business phone system, unethical billing " December 6, 2021 1.0 Bottom line: If you are looking for a decent business phone system that offers decent quality phone calls and user experience, please look elsewhere. You shouldn’t be reading this review either, I would never recommend this company to any business owners. There are multiple companies around, I would advice you to check them out. Good luck! Pros Integrates with salesmsg to send out mass sms Cons I had moved from Vonage to Aircall for my business phone system. I wanted to use salesmsg to send out mass marketing sms to my customers and the only company that salesmsg recommends to be integrated for voice calling feature was Aircall. Within few hours of using the Aircall app I find myself using a sub par business phone system. The cellphone app is extremely unrefined, lots of bugs and many features are absent. As simple as copying and pasting phone numbers from contacts tab is a daunting task. I had to memorize the numbers if I need to copy it (that’s how poorly designed the app is) Second flaw is that voice calls gets disconnected frequently. The phone call always disconnects after the first ring and I am forced to call every customer back as their calls don’t last past one ring. This is real haste, if your business gets good number of calls everyday. Third major issue here is that their billing team are unethical. My phone numbers were ported 6 days past my billing date with Aircall. Hence I am now getting charged for my full monthly fees although I have no service with Aircall past the first 6 days since the start of my billing cycle. When I approached the billing team, they declined to refund the balance (for the periods that I have no active service with Aircall) this I feel is ruthless billing policy towards small business owners like myself. I hate to pay two months of service for a poor business phone system that I had hardest time using. Switched from [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Salesmsg integration Review Source Response from Aircall December 14, 2021 Thank you for sharing your feedback. We understand that it can be frustrating when you purchase a tool for your business that isn't quite working the way you need it to. We try to make our app as user friendly as possible, but of course there are several factors that are sometimes out of our control and can lead to unexpected user issues. Should you ever decide to give Aircall another try, I'd recommend downloading our browser extension, which would enable you to call your contacts in one click, rather than through copy and pasting. Here's where you can learn more about this feature: https://help.aircall.io/en/articles/5259528-how-to-use-aircall-s-browser-extensions Calls being dropped can be attributed to many factors, but one of the most common is a poor internet signal. Another could be simply be that the contacts you dialed declined your call. In these cases, even the best VoIP tool will run into issues. It looks someone is in contact to resolve your billing issue. Cheers, Max Aman K. Researcher Chemicals Used the software for: 1-2 years ### "Aircall is a cloud-based phone system with advanced call center features and easy integration with p" February 20, 2023 4.0 Aircall is a highly regarded phone system that is known for being comprehensive and easy to use. Its advanced call center features and integration with other business tools are frequently mentioned as strengths. While some I have reported call quality issues and limited customization options, many businesses still find Aircall to be a useful tool for managing their calls. In general, Aircall is viewed as a dependable and efficient phone system that can assist businesses in enhancing their customer service and improving their workflows. Pros According to me, Aircall software is highly appreciated for its ease of use, advanced call center functionality, and seamless integration with other business tools. I find the intuitive interface and simple set-up process to be highly beneficial, allowing them to quickly start using the software without any issues. The advanced call center features, such as call queuing, automatic call distribution, and call recording, are highly rated by users for improving call management and customer service. Furthermore, I find the integration with popular business tools like Salesforce, Hubspot, and Slack to be highly useful in streamlining workflows and boosting productivity. Overall, Aircall is considered a comprehensive and valuable solution for businesses looking to manage their calls more efficiently and improve their customer service. Cons I might experience occasional call quality issues, limited customization options for call center settings, and occasional glitches or bugs when using Aircall software. Some users and I have also reported having difficulty with integrating Aircall with other business tools, although this seems to be less common. However, it's worth noting that these criticisms are not applicable to all users or situations. Despite these drawbacks, Aircall is generally considered a comprehensive and user-friendly phone system that many businesses find valuable Review Source Response from Aircall February 27, 2023 Hi Aman, thank you for sharing your feedback with us! It sounds like you are using Aircall to improve your customer service, and it's working. Great to hear! We're also pleased that you are installing our integrations as well. You mentioned that you sometimes have issues with the setup of these integrations, so we'd love to help you there. You can find a lot of the answers you're looking for on our Knowledge Base (here: help.aircall.io) but if you ever need more help, please do not hesitate to contact our Support team (here: support.aircall.io). Call quality can be a tricky problem to tackle, but there are usually many fixes that you can employ. I highly recommend running a Network Diagnostics test on your users' devices to figure out what the issues might be: https://help.aircall.io/en/articles/4778206-network-diagnostics-panel And, of course, you can reach out to our Support team if you need further assistance. Thanks again for your review! - Max from Aircall LG Lennie G. Sales Development Representative Information Technology and Services Used the software for: 6-12 months ### "Aircall a great VOIP calling products " April 29, 2022 4.0 We started by using the 14 day free trial which was extended for an additional week upon request. The free trial was impressive and we very quickly saw the value of Aircall and what it would bring to our outbound sales. The integration was extremely simple, with full tracking available through our CRM. Call quality is very good, their can be issues at times when bandwidth or connectivity slows down. Aircall increased our call hit rate and the ability to switch outbound numbers at no cost has also been very valuable. Pros Integration was quick and easy. Adding users and new outbound numbers is simple and efficient. Good calling quality and excellent customer support. Cons It is not customizable meaning that certain specific customizations are not possible or available, for example the ability to pre-record a message to leave automatically when receiving a voice mail. Review Source Response from Aircall May 6, 2022 Hi Lennie, Thank you for taking the time to share such valuable feedback with our teams! So wonderful to hear you are benefiting from our App Marketplace and the outbound calling features. Regarding customizations, keep an eye out for news and updates using the link below for our latest improvements. https://help.aircall.io/en/articles/3819519-news-updates Best, Leslie from Aircall Jisselle B. Director of Customer Success Consumer Services Used the software for: 2+ years ### "I love AirCall, been using it for over four years now! " June 6, 2022 5.0 I've used this for over four years and introduced it at companies I've worked and consulted with. It's easy to use, low price, and the features are top-notch. Pros AirCall is very user-friendly and easy to deploy. The dashboard is very streamlined, and it's easy to set up additional features like IVR. The Call Monitoring feature is critical. It is really helpful with Sales, Retention, and Account Management. Helps me to hear exactly what's happening on the call, so that I can train my team members, and help them hone specific pitches. Cons I have no complaints, it's the best VOIP service I've used. Switched from [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) 8x8 was really clunky, analog dashboard, tough to use. Review Source Response from Aircall June 7, 2022 Hi Jisselle, thank you so much for your lovely review. We are so happy to hear that you're having a great experience with Aircall. If there's ever anything you need help with, please don't hesitate to ask us. Cheers! - Max from Aircall VR Verified Reviewer Advisor Internet Used the software for: 2+ years ### "A companion for remote job" May 27, 2022 4.0 I do not see myself using another software. It has some flaws but Aircall is definitely my first choice. Its features keep on being improved, the team seems to be very feedback oriented. I am satisfied and looking forward to the next big feature release ! Pros The ability to call from any country and centralizing the contacts with links to our database. It makes remote job easy and. There are even tools to troubleshoot connection issue and know nmthe source of any quality issue ! I love the sms tool available for France and UK, it is very handy for reaching busy customers Cons The reporting is not deep unless you pay higher membership. Depending on the company's need it is not that overpriced. There is no way to have your SMS saved if someone calls you in the middle of your typing and you receive notification for every single sms coming in even though you did not send the sms without the possibility to assign it... Lots of improvement could be done there in my opinion (tags, search for users...) Review Source Response from Aircall May 31, 2022 Hi there, Thank you so much for your detailed Aircall review! We value your feedback and are so happy to hear how helpful Aircall has been while working remotely. We are continuously adding new product features and updates to make sure you have the best experience. To stay up-to-date with the latest news, check out the link below: https://help.aircall.io/en/articles/3819519-news-updates Best, Leslie from Aircall Gabriela D. Servicio de Atención al cliente Retail Used the software for: 1-2 years ### "Una solución integral para la gestión efectiva de llamadas y el servicio al cliente" July 3, 2023 5.0 Como Servicio de Atención al cliente pude optimizar nuestra atención telefónica gracias a la grabación de llamadas, el enrutamiento automatizado y las notificaciones en tiempo real. Aumentamos la productividad del equipo y mejoramos la satisfacción del cliente al tener un mayor control y visibilidad de las llamadas. Aunque la configuración inicial fue un desafío, los resultados valieron la pena Pros AirCall ofrece una amplia gama de funciones para gestionar y supervisar las llamadas en un centro de atención al cliente, lo que mejora la eficiencia y la calidad del servicio. Cons La configuración inicial puede ser compleja y requiere tiempo para personalizar y ajustar las opciones según las necesidades específicas de la empresa. Review Source AT Anurag T. Senior Technical Support Specialist Telecommunications Used the software for: 6-12 months ### "Great experience " February 28, 2023 5.0 The overall experience is really good. It’s very user friendly and very easy to use and understand the functionality of a particular feature Pros Whisper feature of this software is amazing it’s really helps alot and make the user experience better Cons One feature can be added in this software like if we receive any incoming calls it should ring first to that person wait time is longer than others Review Source Response from Aircall March 9, 2023 Hi Anurag, thank you for your positive review! It's great to hear how helpful Aircall's Coaching feature has been for your team. Regarding your feedback on call routing options, we completely agree and are happy to share that it's available. ���� You can learn more here: https://help.aircall.io/en/articles/5798761-longest-idle-time. Hope this helps! VR Verified Reviewer Directeur Commercial et Marketing Program Development Used the software for: 1-2 years ### "Un centre téléphonique muti-outils pour ma société" January 20, 2024 5.0 Pros L'installation facile et complète des applications sur les postes des collaborateurs. Possibilité facile de gérer les équipes et les files d'attente afin de repartir au mieux les flux et les worflows. Connexion avec Hubspot facile et Modjo ! Cons L'application a de nombreuses mises à jour, ce qui est une bonne chose en soit, mais nécessite des installations. Review Source KG Kelly G. Sales and Marketing Coordinator Financial Services Used the software for: Less than 6 months ### "Not a fan. " May 1, 2023 2.0 We are very disappointed overall. Pros I like that you can transfer a call to a number outside of your Aircall account and that you can speak with the person first before transferring the call. Cons I hate the "integration" with Sugar and that many features seem to not work properly, like uploading a CSV of contacts. I followed the directions provided by Aircall and it did upload properly. Customer service was not very helpful. Reason for choosing Aircall We thought the Sugar CRM integration paired with the auto-dialer would be beneficial to our model. Switched from [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) BrainSell recommended Aircall for our firm based on the click-to-dial and Sugar CRM integration capabilities. Review Source Response from Aircall May 22, 2023 Hi Kelly, thanks for taking the time to share your feedback. We're sorry to hear that our integration features didn't meet your expectations. Our teams constantly work to improve them and we'd love to hear more about your issues. Can you please submit a ticket at support.aircall.io? Thank you so much. - Anthony from Aircall VR Verified Reviewer Director Retail Used the software for: 6-12 months ### "Customer Service is non-existent " April 9, 2024 3.0 Pros Easy to use, has mobile app but sometimes glitchy. I like how you can set office hours Cons My annual subscription renewed without any notice and when I found out on the day it was renewed for another year, I contacted them immediately and asked them to cancel. Even though I contacted them on the day, they refuse to cancel and decided that their policy states they cannot cancel once it's renewed. What an easy money grab to lock customers in for another year. Doesn't take much effort to cancel/refund? Doesn't leave a good taste in my mouth and I won't be recommending Aircall to my network. There are other companies that offer more features for 1/5 of the price. Review Source VR Verified Reviewer Care Advocate (Inside Sales) Medical Devices Used the software for: Less than 6 months ### "Mehh" October 5, 2023 4.0 I'm not a fan. Zendesk was a joke in many ways but their IVR was better than this, which is depressing. Pros It integrates with our existing tech stack and helps sync info between Front and Salesforce. Cons Wildly inconsistent connectivity. Randomly disconnects all the time and makes us unreachable. Call routing is terrible. We get families upset and frustrated because they can't reach us. IVR is inconsistent at best. Alternatives considered [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) Reason for choosing Aircall No idea. I wasn't the ultimate decider. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) We switched to a better tech stack. Review Source IP Ian P. Principal Account Executive Security and Investigations Used the software for: 6-12 months ### "Not Terrible, but Not Gamechanging" October 23, 2019 3.0 My overall experience with Aircall is neutral. I wouldn't recommend it, but I wouldn't steer someone else away from using it. It has good qualities and bad qualities, like most tools...but the good definitely don't outweigh the bad. While it is very easy to use and has some helpful features and automations, it doesn't always work. When it does, it's great. But I have encountered too many functional problems to recommend this tool with confidence. However, I have used worse before, so I wouldn't discourage someone from trying it out. It's not overly expensive, therefor the value isn't terrible, which is why I wouldn't discourage people from trying it out. I've yet to use a better internet based phone service, but they have all had serious flaws, including Aircall. However, for the times it has worked well, it's fantastic, so that does count for something in my book. Pros What I've liked most about Aircall is it's level of integration with our CRM (HubSpot) and it's ability to be used across multiple devices with easy access. I use Aircall on my work computer, personal computer, and smartphone. The controls are quite easy, it's very user friendly, and it does record data (call logs, recordings, etc) consistently across all of my different devices. It's also integrated very well with my company's CRM, HubSpot. The calls translate well to our contact or company page associated with the number, it will automatically creat a new contact in HubSpot when dialing a new number, and it stores recordings and what happened on the call quite accurately in our CRM. It's been a nice tool, on this front. Cons What I've like least about Aircall is the reliability. It has not been an overly reliable phone system. It freezes often, has audio connectivity problems, and usually, if it freezes, just closing and reopening the application the application isn't enough to get it working again. Both myself and my coworkers have had to completely restart our computers to get Aircall to work again after encountering a glitch. Not only does this interrupt productivity, but it can also be challenging because we are evaluated, often, on the number of dials we make. Aircall's inconsistency can create problems regarding our ability to hit our number of dials goal. It is not a very reliable, consistent tool. Review Source AW Allen W. CEO Retail Used the software for: 1-2 years ### "If you like a tons of bugs, features randomly removed, and terrible customer service that costs you money, go for it." August 2, 2017 1.0 Aircall used to be a solid product with fair pricing and good support. I don't know what's changed in side their company, but something has gone wrong and now their product and customer service are suffering. Pros They have dedicated apps for all the major devices (iOS, Mac, Windows, etc). They have a good website that's easy to find what you're looking for. Cons I have to begin with the fact that their customer service is horrible and screwed me out of so much money after they changed the product without warning. I was on their enterprise plan and paid for the entire year upfront for all my users and lines. 6 phone lines, 4 users. I was supposed to get an account executive, but was never assigned one until 7 months later when I had a major issue happen and asked where my rep was. She had just been hired maybe 2 weeks prior, she said. Halfway through July 2017, the engineers accounted a bug in a feature we depended on. They issued a 'bug fix' by removing the entire feature without warning! Without this feature, we couldn't use the Aircall service. I had several phone calls with them and maybe a dozen back and forth emails, but Aircall wouldn't add the feature back. I politely asked for a refund for the remaining 5 months of service and they flat out refused, even though the product I paid for had changed, I didn't sign a contract, and there was nothing in their TOS about it. Now, I've paid for 5 months of service I'm never going to be able to use because Aircall removed the function we needed. This is AFTER I'd written glowing reviews on various ecommerce platforms, told other entrepreneurs to get it, and again, paid for an entire year. Outside of that, the software always seemed to be loaded with bugs. They do not add features very often, including some that are needed badly. You also can't put customers hold hold when you dial them - only when they dial into you! I would strongly suggest skipping Aircall and trying out something like Dialpad or Talkdesk. Review Source VR Verified Reviewer CX Teammate Security and Investigations Used the software for: Less than 6 months ### "Fantastic product, service and customer service!" June 2, 2023 5.0 I really love the change in availability and reliability of Aircall compared to what we were using before. The reporting is very in depth and offers anything that anyone would ever need, honestly. Merged and integrated into our CRM, the reporting is more in depth and was easy to integrate. Pros I love the immediate use of the product that is available. I truly do love the customer service as well! Cons I really don't have any cons that I've found while using Aircall yet. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/) Reason for choosing Aircall Aircall had everything we needed for the best pricing and was transparent about their pricing structure. Switched from [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) The connection issues present with our old provider was inhibiting our team. Review Source Garret T. CEO Computer Software Used the software for: Less than 6 months ### "Expensive, Unreliable, Bad Customer Support - Avoid at all costs" June 17, 2022 1.0 Overall, I would say that I have WASTED several thousand dollars on a solution that seemed like it had everything we needed and just FAILED to deliver. Pros The product was easy to deploy. It checks the box on the features you want/need, but it DOES NOT deliver on any of them. System is down every week. All outbound calls are marked as SPAM. The support team is less than helpful. The call quality is HORRIBLE and has static across all staff members who use the system. Cons The call quality is horrible for both outbound and inbound calls. The phone numbers are all marked as SPAM and their support team provides articles on how we have to fix it rather than resolving it themselves. The service is SUPER expensive compared to Ring Central or other platforms that have better reliability Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) I was looking for better reporting, call coaching functions and simpler interface. Review Source Response from Aircall June 23, 2022 Hi Garret, Thank you for sharing your feedback with us. We are sorry that you've had a bad experience with us so far. I see that you've been in contact with our team, so hopefully we can find a way to resolve your concerns. Concerning the SPAM issue you've been having, this is an issue across all VoIP solutions for one major reason: the carriers in charge of issuing phone numbers resell numbers that have been previously abused and marked as SPAM by consumers. Instead of retiring these numbers, they get resold to us and we only find this out when our customers let us know. The best solution we can offer you is to replace these numbers. You can work with your Customer Success Manager directly, if you choose to go this route. We hope that we can find a way to continue working together in the future. Best, Max from Aircall CL Cory L. CEO Hospital & Health Care Used the software for: Less than 6 months ### "Scam Company - Stole $10,000 From Our Company" May 25, 2023 1.0 Our experience with Aircall, a VoIP company, was nothing short of a disaster. After paying $10,000 for an account that we never got to use due to a delay in training and porting of numbers, we were left without the service we needed and with no way to recover our funds.We were told that we'd have features we requested to find out after signing the contract, that these were features they'd possibly have down the road and not something they had at the moment.Training kept getting pushed back due to changes that would have to be made to the account to attempt to have it work for our company, to find that we couldn't get the account to where we needed, so we canceled the port. We never got to use AirCall, yet we were charged $10,000 and were almost charged ANOTHER $10,000 since it was about to be our 2nd month after signing the contract due to the pushbacks of training and porting.We canceled the contract as soon as possible to avoid getting charged again, but we were told there was no way they could refund the original amount due to company policy.Aircall essentially stole our money, leaving us empty-handed and without the service we paid for. We want to protect companies from Aircall preying on their misfortune. After setting up over 20+ software for our company, we have never experienced something like this before.We strongly caution anyone considering Aircall as their VoIP provider. Their lack of accountability and blatant theft makes them an unreliable and untrustw Pros They were very nice up front, just to find out everything told was a lie after signing the contract. Cons Nothing they said was true, they just say it to have you sign a contract. Review Source DC Daniel C. Customer Operations Executive Staffing and Recruiting Used the software for: Less than 6 months ### "Aircall is the easiest system as well as the best value for money." September 26, 2022 4.0 Overall, I have loved using Aircall, they are so much better than our previous phone system, much easier to use, cheaper, and they actually seem like they care about our experience unlike some other companies. Pros What I love about the software is the fact it is just so easy to use. Being a gatekeeper at my company is not one of my highest priorities as I cover many different areas. But the fact that I could do one onboarding call, and understand how to call, take calls, transfer, tag... basically everything is amazing. Not to mention our CSM was great and always checked in to ensure we understood the platform. Cons The only thing slightly annoying is the constant updates on the phone app, which stops you being able to take calls until you update it and as someone who doesnt always have the app open right in front of me sometimes I miss calls because I am unaware it needed an update. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[JustCall](https://www.capterra.com/p/157853/JustCall/) Reason for choosing Aircall A few employees were aware of this company and said it was good, also the amount of integrations they offered combined with a mobile app was a big thing. Switched from [CloudCall](https://www.capterra.com/p/135009/CloudCall/) Cloudcall just weren't working. The phone system was frustrating to use and they would turn any number on your laptop in to a phone number link somehow. Also took ages to get any support whereas Aircalls is very quick. Review Source Response from Aircall October 6, 2022 Hi Daniel, Thank you for sharing your feedback with us! Wonderful to hear how Aircall is positively impacting your team's day-to-day. If you ever need assistance with your account, please don't hesitate to reach out to our teams. Best, Leslie from Aircall VR Verified Reviewer Founder Financial Services Used the software for: 1-2 years ### "Poor quality, poor support, but cheap" March 2, 2023 1.0 Pros It's very cheap and easy to set up. You can be up and running in like a day. Cons Call quality is poor. The customer success team is nearly impossible to deal with. Alternatives considered [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[CloudTalk](https://www.capterra.com/p/182004/CloudTalk/)[Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/) Review Source Response from Aircall March 9, 2023 Hi there, thank you for your candid feedback, and we are sorry to hear about your Aircall experience. To help address your concerns, I am investigating this further and will provide an updated reply once I have more information. In the meantime, if you need assistance with your account, please contact our Customer Care Team at support.aircall.io. Thank you for your patience and understanding. - Anthony from Aircall CC Caitlin C. Marketing Financial Services Used the software for: Less than 6 months ### "Do not recommend at all " October 6, 2021 1.0 horrible Pros interface looked nice, the call recording function was useful Cons Where do we begin? Aircall has been nothing but a headache for us. PRODUCT: - Quality call is SO poor. To the point we just gave up on using the application. Calls would drop out and our customers would complain they could not hear us at all. There would be at least a 2 second delay in calls, the lag was atrocious. Whenever we took this issue up with Aircall it was blamed on our internet. The speed tests they made us do proved our internet was perfectly fine. We use our internet for video calling daily and never have an issue. We have now been using Ring Central, which is also dependent on internet, and according to our users the difference is aboslutely shocking. We have not experienced any call quality issues with them, and they have a really good analytics section showing us the quality of each call. Unlike Aircall, where we had to submit a ticket for every single call that had an issue, and the response we got everytime was that it was our internet problem. - The mobile app lacks so many features. To answer a call you must answer through the aircall app. On ringcentral, if a call comes through on our phone, we can answer straight away through ringcentral without needing to press onto the app. - The dashboard had so many glitches. It could not even display the correct time we were making calls. I took this up multiple times with support and for weeks was told it was still being fixed. Integration with our CRM just did not work, our contacts never showed up on our dash Review Source Response from Aircall October 12, 2021 Hi Caitlin, Thank you for sharing your candid feedback. We're very sorry to hear that you experienced issues while using our product and working with our teams. Aircall prides itself on bringing its customers the power of voice, and we appreciate that you shared yours with us. Our Product and Tech Teams are focusing on a number of areas in the next year to improve our customer experience including enhanced iOS and Android apps, a redesigned dashboard, and continuous infrastructure improvement to ensure highest call quality and reliability. We hope that we can help resolve this issues with you. Please don't hesitate to reach out to your Account Manager with any questions you may have. - Leslie Talk to a Capterra advisor for free and get results within 15 minutes.