# Page 2 | Aircall Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Aircall the right Call Center solution for you? Explore 458 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/184709/Aircall/reviews --- Aircall 4.2 (458) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Aircall ## Showing most helpful reviews Showing 26-50 of 458 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JM Joseph M. Customer Concierge Consumer Services Used the software for: 1-2 years ### "Aircall is all you need when making and receiving calls" September 24, 2025 5.0 It is a good and smooth experience overall. All features needed are readily available. It is also very easy to use. Pros Aircall is very easy to use and is very user friendly. It allows us to use it via app or via web. Authentication and login is is very secured only the user can use their credentials. Easy to make outbound and inbound and outbound calls due to the user-friendly interface. Call features are also very reliable especially when switching multiple phone numbers. Whenever issues arise, getting client support is also very reliable on the website. Cons Aircall does not have the feature to recall your frequently used speaker and microphone device and you have to select it every time you login. Review Source Response from Aircall December 23, 2025 Hi Joseph, Thank you so much for your kind review! We’re thrilled to hear that Aircall’s ease of use, flexibility across web and app, and secure sign-in are helping your team work smoothly. We also love that our Support team has been there when you need them. Also, thank you for flagging the ability to recall your preferred mic/speaker on login. It's feedback like yours that helps fuel our improvements, so we'll definitely take note of this suggestion. If you ever have any questions or need assistance, we’re always here. Thanks again for choosing Aircall! Best, Aircall Marketing Team MS Marvin S. Lead product development Computer Software Used the software for: 1-2 years ### "Easy replacement for a traditional phone system" October 15, 2025 4.0 Aircall is out first voip software and ital works great and is definitely an improvement over manual phones and smartphones where you need to manage contracts and numbers Pros It’s an easy system to implement. The users can just use the desktop app or their phone. It integrated easily into our existing workflow and allows easy management of call cascading and forwarding. We were also easily able to integrate some api calls from our proprietary software to start and read calls. Cons We tried to use the provided transcript but they were just wrong and generally of bad quality. Very unfortunate, but we downloaded the audio and did our own transcript Review Source Response from Aircall December 23, 2025 Hi Marvin, Thank you so much for your kind review! We’re thrilled Aircall made it easy to replace your traditional phone setup, and that the desktop/mobile apps, call routing, and API integrations fit right into your workflow. I’m sorry the transcript feature didn’t meet expectations. We’re actively working to improve accuracy, and I’ve shared your feedback with our product team. If you’re open to it, feel free to send us examples of the issues you come across, and we'll help figure out a solution. If you ever have any other questions or feedback, feel free to reach out. We’re always happy to help. Thanks again! Best, Aircall Marketing Team DK Deniz K. Senior Manage Customer Service Insurance Used the software for: 2+ years ### "Long time user of Aircall" September 24, 2025 4.0 Have been using Aircall for 4 years and really like the product and value for money. It's easy to use and set up and manage once you have set it up too. Pros I like that it has a phone app as well as a desktop app as it helps to offer calls which suits our device preferences. I also like that it's easy to record and access recordings and transcripts. Cons I wish aircall reporting was a bit more easier to understand. The only feature I'd like to see soon is outbound AI messages that would create more efficiency to our team. Review Source Response from Aircall December 23, 2025 Hi Deniz, Thank you so much for your kind review! We’re thrilled you’ve been with Aircall for 4 years and that the mobile and desktop apps, call recording, and transcripts make your work easier. It’s great to hear that the value continues to meet your expectations. We hear you on reporting clarity, and our team is working to make insights simpler. Also, we are investing in AI-powered capabilities, and your input helps shape what comes next. If you ever need anything, please don’t hesitate to reach out! We’re here to help. Best, Aircall Marketing Team VR Verified Reviewer Customer Experience Supervisor Hospitality Used the software for: 2+ years ### "Cloud calling made easy" September 15, 2025 5.0 Pros Great call management tool, good audio and troubleshooting support, also has an excellent background noise cancelling feature Cons Sometimes the call quality can be a bit off, but they let you rank each call based on quality and specific issues you may have run into Review Source Response from Aircall December 23, 2025 Hi there, Thank you so much for your kind review! We’re thrilled to hear that Aircall makes cloud calling easy and that our features are working well for you. Keeping conversations crisp and hassle-free is exactly what we aim for. We also appreciate your note about occasional call quality dips. Those per-call quality ratings and issue tags are incredibly helpful as they allow us to keep tuning performance for greater stability. If you notice a pattern (location, device, or network), please share it with us and we’ll dig in right away. Feel free to reach out anytime if you have questions or need support. We’re always happy to help. Thanks again! Best, Aircall Marketing Team AC Augustin C. Conseiller en investissement Financial Services Used the software for: 1-2 years ### "BtoC / Utilisation 100 appels/jours" April 25, 2025 4.0 Pros Interface claire et intuitive, très facile à prendre en main Peu de paramètres à configurer, ce qui permet une mise en route rapide Utilisation fluide dès les premiers appels, même pour les nouveaux utilisateurs Fonction d’enregistrement des appels très pratique pour le suivi ou la formation Transcriptions de qualité, utiles pour relire ou analyser les échanges Cons Quelques bugs techniques ponctuels peuvent survenir en cours d’utilisation Il arrive que l’outil soit temporairement instable ou rencontre des ralentissements Nécessite parfois un redémarrage ou une reconnexion pour résoudre certains blocages Review Source Response from Aircall May 9, 2025 Hi Augustin, and thank you for sharing your thoughtful review! It’s fantastic to hear that you’re enjoying the intuitive interface, quick setup, and smooth onboarding experience. I appreciate your feedback about occasional technical bugs and the need for restarts, which I'll pass along to our team. Thanks again for taking the time to share your experience. If you have any further questions or need assistance, don’t hesitate to reach out! -Francis @ Aircall YG Yoel G. Sales Manager Publishing Used the software for: 1-2 years ### "Its good good" May 3, 2025 5.0 My overall experience with Aircall was positive. The platform is intuitive, easy to set up, and integrates well with CRMs like Salesforce and HubSpot. Pros What I appreciated most about Aircall was its seamless integration capabilities and user-friendly interface, which significantly enhanced our team's efficiency and communication Cons What I liked least about Aircall was the occasional connectivity issues and call drops, especially during high-traffic periods Review Source Response from Aircall May 9, 2025 Hi Yoel, and thanks you for sharing this positive review! It's great to hear you're getting the most out of Aircall's integration capabilities and user-friendly interface. At the same time, I appreciate your feedback regarding occasional connectivity issues and will pass that feedback along to the team. Please don't hesitate to reach out if you ever have any questions or need assistance! -Francis @ Aircall SE Sean E. Client Services Manager Hospital & Health Care Used the software for: 1-2 years ### "Aircall Review" April 22, 2025 4.0 We are very happy with Aircall. The only slight issues come with contacting customer support which can sometimes take some time. Pros Integrates well with other software. Helpful to have a separate app for Android. Uses AI to help create custom messages and responses. Fast onboarding and setup process. Cons It can take quite a long time to get a response from customer support if you have an issue. Review Source Response from Aircall May 9, 2025 Hi Sean, and thank you for the positive review! I'm glad to hear you're getting good vlaue out of our integrations, AI tools, and that onboarding has been smooth for you. Also, thanks for your feedback regarding Support - I'll report this back to the team. Thanks again for the review and feel free to reach out if you ever have any questions or concerns! -Francis @ Aircall TS Theresa S. Senior Account Executive Computer Software Used the software for: 6-12 months ### "Effektives Calling-Tool mit nahtloser HubSpot Anbindung" May 5, 2025 3.0 Sehr intuitives und effektives Tool, welches unser Calling insb im Sales Team auf die nächste Stufe hebt Pros tolle Anbindung an Hubspot und sehr intuitiv. macht effizientes Anrufen möglich und lässt mich so meinen Job schneller erledigen Cons Zum Teil treten technische Probleme auf, sodass kein Anruf mehr möglich ist. Meist klappt es dann aber nach mehreren Refreshs wieder Review Source Response from Aircall June 17, 2025 Hi Theresa, and thanks for sharing this positive review! It's great to hear you're getting the most out of Aircall's integration capabilities and its ability to help you work more efficiently. At the same time, I appreciate your feedback regarding the occasional technical problems and will pass that feedback along to the team. Please don't hesitate to reach out if you ever have any questions or need assistance! -Francis @ Aircall TP Travis P. IT Manager Machinery Used the software for: 1-2 years ### "Great for Small and Medium Sized Business Call Flows" March 11, 2025 5.0 Overall, our experience with Aircall has been very positive. The solution is reasonably priced and provides great features for small and medium-sized businesses to create call flows from toll free or local numbers. Pros The new Smartflow IVR editor simplifies complex call systems and allows users to set rules for call flows during specific hours and after key presses, and allows uploading of custom files for voiceovers or hold music. You can also copy configuration from similar IVRs to save time when creating new call flows. Cons When creating a smartflow, deleting some steps (time restriction rules, keypad presses) also deletes the options below. There is no option to delete only the selected item and keep the branches below. I also wish that Aircall would integrate a solution for hunt groups to external phone numbers. Review Source AB Antony B. Business developper Higher Education Used the software for: 2+ years ### "Super application pour call" April 23, 2025 5.0 Pros Aircall est vraiment facile d'utilsation et pratique pour avoir un numéro professionnel sur ordinateur Cons Aucun inconvénient, tout fonctionne correctement Review Source Response from Aircall May 9, 2025 Hi Antony, and thanks for the positive review! I'm glad to hear that our product's ease of use is helping to give you a positive Aircall experience so far! Thanks again, and please don't hesitate to reach out if you ever have any questions or need assistance! -Francis @ Aircall AQ Anthony Q. Customer Support Specialist Computer Software Used the software for: 1-2 years ### "Not the greatest but gets the job done" March 9, 2025 3.0 I would say that the overall experience was under my expectations. I expected consistency in the software but was constantly running into issues. Aircall, in the time up until I was a user, was having service disruptions that affected our ability to provide service Pros The Aircall user interface was very simple and pleasing to look at. My experience with the support team was decent. Cons I was constantly having issues with using Aircall. My microphone was always automatically turning off/becoming restricted which wouldn’t resolve unless I were to fully restart my computer. Review Source KH Kelly H. Customer Success Manager Computer Software Used the software for: 1-2 years ### "Simple and effective phone system" June 13, 2025 4.0 An easy to use calling system that integrates well with our CRM and call recording software. Does what it needs to! Pros Easy to use, seems to be a good connection. Easy to switch between landline and mobile numbers for calling out. Integrates with hubspot. Cons When leaving a voicemail for someone you are calling, you’re not able to see your own mobile number to leave this in the message. Review Source Response from Aircall June 17, 2025 Hi Kelly, and thanks for sharing this positive review! I'm glad to hear you're getting the most out of Aircall's easy of use, HubSpot integration, and our all-in-one workspace. Your feedback regarding voicemails is also much appreciated, which I'll bring back to the team for review. Please don't hesitate to reach out if you ever have any questions or need assistance! SP Simon P. Owner Director Outsourcing/Offshoring Used the software for: 2+ years ### "Good System, Terrible Service" March 13, 2025 1.0 Pros Good phone system and set up is easy but thats where it stops Cons Horrible Communication for a premium price Review Source GJ Glen J. Part Sales Construction Used the software for: Less than 6 months ### "Aircall is fantastic!" March 7, 2025 5.0 Overall, my experience with Aircall has been fantastic, would highly recommend. Pros Aircall is a simple software that integrates with hubspot incredibly well. The features it does offer are great, and do not bloat the software. Cons I think that Aircall could offer more in terms of reporting, as currently users cannot see any reporting, only managers. Review Source CP Caroline P. Responsable Marketing Computer Software Used the software for: 2+ years ### "Plutôt satisfait" January 13, 2025 4.0 Plutôt satisfait de l'outil, il reste pratique et ergonomique, très facile à utiliser Pros Se connecte facilement et rapidement, l'ergonomie est simple et fluide, agréable à utiliser Cons La qualité audio est parfois médiocre lors de certains appels Review Source Simon F. Arborist Consumer Services Used the software for: 2+ years ### "Great call software " February 9, 2026 5.0 Great software and a good level of product support form the Aircall team! We’re long term customers and I don’t see us moving away. Pros It’s a sick system with a good flow chart system for calls and call routing! We’ve recorded some messages that it lets you play too. Cons It’s expensive; and sometimes feels a little complicated for a small business but the functionality makes it worth while. Switched from [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Functionality was key in moving from ring central Review Source Response from Aircall February 12, 2026 Hi Simon, Thank you so much for the thoughtful review and for being a long-term customer! It’s great to hear that Aircall has consistently been working well for your team. We really appreciate your feedback on price and complexity for smaller teams. We're happy to help you and your team get the most out of your current plan and setup. If you ever have any questions, please don’t hesitate to reach out to our Support team at any time. They'll be able to help troubleshoot and find solutions. Thanks again! Best, Aircall Marketing Team SS Sophie S. Operations Manager Education Management Used the software for: 1-2 years ### "Great phone analytics tool " October 9, 2024 5.0 Overall, Aircall is a great tool which is perfect for larger businesses or ones with multiple teams and departments. Its great in-depth analytics are really helpful for understanding and planning your phone strategy, but would recommend using the desktop app only for maximum efficiency. Pros Aircall makes filtering calls really easy. The analytics are transformational compared to our previous system, and it makes understanding your call pick-up rates, peak times and outbound call timings really easy. Cons The service is quite expensive, and you will be charged additional add-ons for further in-depth analytics. Their mobile app also has some disadvantages, e.g. not having the option to make call tagging compulsory, which can be confusing for analytics. Review Source AM Aleksandra M. Customer Success Manager Computer Software Used the software for: Less than 6 months ### "Good experience for a CSM" October 24, 2024 4.0 I worked with Aircall for a few months as a CSM, calling from Poland to the UK and USA. It was mostly pleasant, as the sound was crisp, there was an app, and I was able to use it easily even tho I didnt have any previous experience with tools like that. Pros Easy to manage and assign regions/numbers to a person The analytics is very extensive but not available separately now (or on lower plans) Desktop app Cons Interruptions - while using the same number at the same time, sometimes calla were dropped Requires a lot of help from Aircall to be set up (but they are helpful) as small configuration options impact the ringing lenght etc SMS interface a bit clunky, doesnt recognize landline unless the SMS has already been sent Review Source Olivia P. Commerciale Management Consulting Used the software for: Less than 6 months ### "Bonne expérience avec Aircall" February 3, 2025 4.0 Pros Simplification de la gestion des appels Intégration avec Salesforce très fluide Bonne retranscription écrite même si encore perfectible Cons tarifs un peu élevés pas de possibilité d'avoir un forfait illimité en SMS Review Source AD Alexander D. Lead Analyst Real Estate Used the software for: Less than 6 months ### "Good Software" June 17, 2025 4.0 Pros Overall good software that integrated well with your CRM. I had a much easier time using this vs other software Cons The call quality can sometime be a little hit or miss. This may have just been our deployment but other voip software didnt have this issue for us. Review Source EK Elv K. Business Developer Information Technology and Services Used the software for: Less than 6 months ### "Outil interessant" January 16, 2025 4.0 Bonne expérience générale de l’outil pour ma prospection Pros Facilité d’utilisation de l’outil, bonne prise en main. Cons Les numéros peuvent être parfois flag comme spam Review Source LH Lucien H. VP of GTM Information Technology and Services Used the software for: 1-2 years ### "Aircall is a fantastic tool for a growing organisation to enable sales, support and account management" May 12, 2024 5.0 Aircall has been a crucial tool for us as we've significantly enhanced our call tracking capability across a significant team. The integration with Hubspot is absolutely crucial. The ability for our team to use Aircall within Hubspot is incredibly valuable and an absolute must for any team that wants to make it as easy as possible for the team to adopt. The other critical thing to mention is, Aircall helps dial much faster which is excellent. Pros The integration with Hubspot is fantastic. This enables our entire team to call seamlessly from Hubspot and all the reporting including activity etc is seamlessly pulled into Hubspot so we get a clear accurate reflection of the output across the organisation. Aircall is very easy to set up administering new numbers in seconds and creating workflows that enable automation and efficiency. Cons Aircall can be rather expensive which can be difficult if you want to ensure everyone in your commercial team is using the technology. We have had difficulty with quality of calls at times but this is usually corrected after restarting the call. Review Source CG Charles G. CEO Computer Software Used the software for: 6-12 months ### "Outil simple mais limité avec une politique tarifaire aggressive" April 18, 2024 3.0 Mauvaise expérience. Deception : promesse au-dessus du produit. Perte de temps et d'argent. Je recommande plutôt d'aller vers Brevo Conversations ou Ringover Pros L'outil est simple à utiliser. Les intégrations sont faciles à mettre en place. L'équipe onboarding est de qualité. Cons L'outil n'est pas très poussé en termes de fonctionnalité VOIP par rapport à la concurrence. En même temps, les tarifs d'Aircall sont exorbitants comparés à ceux de leurs concurrents, sans justification apparente pour cette différence de prix. La valeur du produit ne justifie pas du tout les montants dépensés - aucune flexibilité à ce sujet. Switched from [Ringover](https://www.capterra.com/p/169627/RingOver/) Je cherchais une solution pour des appels internationaux - or malgré un discours commercial prometteur il y a eu très peu d'avantages à aller sur Aircall. Review Source JEA James Edward A. Chief of Staff Food & Beverages Used the software for: 6-12 months ### "AirCall Review" June 7, 2024 4.0 Pros Great tool with amazing UX. Easy to roll out to the org. Cons The dashboard and data functions are all added extras. Upfront cost is not real. Review Source PW Paris W. Head of Sales Telecommunications Used the software for: 6-12 months ### "Disciple Media Sales Team " May 19, 2024 5.0 Pros It does exactly what you need it to do, enables me to call sales leads all over the world and gives me phone numbers from multiple nationalities. Cons Easy to use, relatively cheap, good UX it has also never broken. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.