# Aircall Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Aircall the right Call Center solution for you? Explore 460 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/184709/Aircall/reviews --- Aircall 4.2 (460) [View alternatives](https://www.capterra.com/p/184709/Aircall/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Aircall Ease of use 4.5 Customer Service 4.1 ## Pros and Cons in Reviews Intuitive and simple interface 99% positive reviews out of 92 Most reviewers describe ease of use as a major benefit, highlighting the intuitive interface, straightforward setup, and minimal training required for both technical and non-technical team members. Frequent bugs and technical glitches 76% negative reviews out of 58 Most reviewers find bugs and issues disruptive, mentioning app crashes, sync failures, and recurring technical problems that affect daily operations. Eric L BDR, 51 - 200 employees. "Not at all useful when it came to time spent trying to fix data errors and then when it stopped working entirely." Seamless CRM and app integration 93% positive reviews out of 73 Most reviewers indicate integrations enable efficient syncing with CRMs and business tools, streamlining workflows and saving time through easy connection with platforms like HubSpot, Salesforce, and Zendesk. Kelly S Care Advocate (Inside Sales), 11 - 50 employees. "It integrates with our existing tech stack and helps sync info between Front and Salesforce." Service disruptions and call management flaws 80% negative reviews out of 25 Most reviewers report call handling problems, including dropped calls, lost data, sudden service interruptions, and difficulties managing calls or accessing support. Alex G CEO, 11 - 50 employees. "Been trying to get a hold of them for 2 weeks since they disconnected a primary business line we purchased through them and no human will return emails/calls." Quick and efficient onboarding 92% positive reviews out of 24 Most reviewers report onboarding is smooth, with fast deployment, responsive support, and minimal effort needed to get teams operational. Unresolved and unclear billing problems 91% negative reviews out of 22 Most reviewers describe billing issues as frequent, citing unauthorized charges, refund refusals, contract disputes, and poor communication from the billing team. Hagard W Director, 11 - 50 employees. "worst part of it, we told the account manager that we will try one month first, if good, we will upgrade to pay annually with more seats; if not, we will cancel the account." ## Showing most helpful reviews Showing 1-25 of 460 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Allison H. Sales Manager Computer Software Used the software for: 6-12 months ### "Excellent cloud-based phone solution" March 13, 2025 5.0 Through Aircall, we can make and receive calls from any device (computer, mobile phone, or physical desk phone) via an internet connection. Features such as call transfers, conferences, shared notes, and tags allow our teams to work more efficiently. It also provides us with real-time metrics, such as wait time, call duration, and agent performance, which help us optimize our operations. Pros Aircall simplifies business communications by integrating phone calls, text messages, and collaboration tools into a single, easy-to-use platform. It does not require expensive hardware or complicated setups. It provides useful metrics to improve team performance. Cons I have no negative aspects to comment on about this platform. Review Source LS Louis S. CTO Real Estate Used the software for: 2+ years ### "A modern, VOip phone system that integrates seamlessly with your tools" May 22, 2026 4.0 It has allowed our team to move away from outdated phone systems and adopt a modern, flexible, cloud-based solution that fits perfectly with our remote and hybrid work model. Pros Native Salesforce integration: This is, by far, one of Aircall's biggest strengths. The integration with Salesforce is seamless and powerful: calls are automatically logged in the corresponding contact or lead records, call recordings and notes are directly attached to Salesforce activities, and our sales team can initiate calls directly from Salesforce with a single click (Click-to-Dial). This has drastically reduced manual data entry and improved CRM data accuracy. Getting started was incredibly fast — numbers can be provisioned in just a few clicks, and onboarding new team members takes minutes, not days. VR, call routing, business hours, shared inboxes, call tagging, and analytics provide everything a growing team needs to manage calls professionally. Cons The analytics are good, but more advanced and customizable reports would be a welcome addition Occasionally, we've experienced minor call quality issues (echo, latency, or dropped calls), especially on weaker internet connections. Alternatives considered [Ringover](https://www.capterra.com/p/169627/RingOver/) Reason for choosing Aircall Aircall offers some of the best-in-class native integrations with CRMs and helpdesk tools, which was a top priority for us to streamline our workflows and centralize customer data. Review Source Response from Aircall May 30, 2026 Hi Louis, Thank you so much for this detailed and thoughtful review! We're thrilled to hear that the Salesforce integration has been such a game-changer for your team, from automatic call logging and Click-to-Dial to faster onboarding and improved CRM accuracy. That's exactly the kind of impact we aim to deliver! We also appreciate your feedback on analytics customization. We will pass this along to our team as we continue to develop our reporting capabilities. Regarding the occasional call quality issues, as a VoIP solution, call quality can be impacted by internet connectivity, but if you're up for it, please reach out to our Support team with specific examples at support@aircall.io or via the Help Center here \[ https://support.aircall.io/en-gb \] so they can troubleshoot and help find a solution. Thanks again for choosing Aircall! Best, Aircall Marketing Team BM Brian M. Founder Oil & Energy Used the software for: Less than 6 months ### "4 months later still can't text! Avoid at all costs!" April 9, 2026 1.0 Aircall couldn't deliver on their service promised.  4 months later I still can't text after going back and forth with their support team fixing the supposed issue.  They kept blaming it on upstream provider and giving new reasons why I can't text, I would fix them wait forever only to be denied texting again.  This went on for over 3 months with about 5 exchanges back and forth until I had enough and asked to cancel.   When I go to cancel they basically said too bad, you signed a year long contract and have continued to charge me even though I ported all my phone numbers back to old service provider.  I run a sales organization and lost a lot of business because my reps couldn't text customers.  What a waste of time and energy and not to mention 5 months of charges (over $2,000). DO NOT GO WITH THIS PHONE PROVIDER!!! Pros Price was cheaper than my previous provider so I took a chance on migrating after we had some staff downsized. Cons Support was awful they couldn't get me texting after 4 months of back and forth and I finally gave up after losing a ton of money. Pipedrive integration not as advertised. Switched from [JustCall](https://www.capterra.com/p/157853/JustCall/) Price was lower so gave it a shot after staff donwsized. Review Source Response from Aircall April 15, 2026 Hi Brian, Thank you for sharing this feedback. We are truly sorry for the disruption and the frustration you experienced. Our Number Operations team has been thoroughly communicative with you throughout the carrier slowdown. The carrier had a handful of rejections surrounding their privacy policy and opt-in process. This led to delays and an A2P rejection, resulting in SMS being unable to be active in this case. Nonetheless, we understand the impact of this and appreciate you bringing it to our attention. This matter was raised with the team once again, who will be in touch with you. AP Alex P. Course Advisor E-Learning Used the software for: 2+ years ### "Awesome Product!" April 14, 2025 5.0 Had a great experience as we used to use another system before where we had to type in each number manually. Now it is much quicker with click to dial. Pros Its so easy to use! We use it regularly at our job role and the ability to click a button next to each phone number saves so much time! Particularly useful when using click to dial and VOIP dialling. Cons Sometimes it can take a while to load and that can slow you down. But on the whole its very quick! Switched from [Zoiper](https://www.capterra.com/p/158719/ZoiPer/) To save time as before we had to manually type in numbers to make a phone call which was time consuming. The "click to dial" feature included with Aircall has been a huge time saver and it works very well! Review Source Response from Aircall April 21, 2025 Hi Dana, and thanks for this 5-star review! I'm glad to hear that you're enjoying your Aircall experience so far! Knowing that the platform's ability to help your team save time with the click to dial feature is really great to hear. I also appreciate your feedback regarding load times and will report that back to the team. Thanks again, and please don't hesitate to reach out if you ever have any questions or need assistance! -Francis @ Aircall VE Victor E. Operations core Airlines/Aviation Used the software for: 1-2 years ### "Best calling software " December 1, 2025 5.0 Pros This software tool is highly accurate and user-friendly. Additionally, I was able to track my past calls, which makes it highly recommendable for my work tasks. Cons nothing that I can find. This software tool is highly accurate and user-friendly. Additionally, I was able to track my past calls, which makes it highly recommendable for my work tasks. Review Source Response from Aircall December 23, 2025 Hi Victor, Thank you so much for the kind review! We’re thrilled to hear Aircall feels accurate and easy to use, and that call history tracking is helping with your day-to-day tasks. We designed Aircall to keep conversations clear and workflows efficient, so it’s great to see that resonating. If you ever have questions, please don't hesitate to reach out. We’re here to help. Thanks again for choosing Aircall! Best, Aircall Marketing Team Eric N. BDR Information Technology and Services Used the software for: Less than 6 months ### "Could be good but failed to be 100% up & running. " December 15, 2025 3.0 Useful in terms of time spent calling. Not at all useful when it came to time spent trying to fix data errors and then when it stopped working entirely. Pros You can run through cold calls quickly, send sms ,leave voicemails etc. I could power through 100 calls a lot faster than when I used my CRM native calling. Cons It stopped working after the first day of using it. I also found that it was not 100percent accurate with data on my crm. Switched from [Ringover](https://www.capterra.com/p/169627/RingOver/) We wanted to try something new that may work better or be be more efficient. Review Source Response from Aircall December 23, 2025 Hi Eric, Thank you for taking the time to share your experience. We’re glad to hear that Aircall helped you move through calls faster with dialing, SMS, and voicemail. I’m sorry for the issues you ran into with reliability and CRM sync. This isn’t the experience we want for you. If you're up for it, please feel free to reach out to our Support team with specific details of the issues you're coming across, and we can help work towards a solution. We’re here to help! Best, Aircall Marketing Team Hillel G. Director of Implementation Hospital & Health Care Used the software for: Less than 6 months ### "Nice marketing, but still lacking" September 15, 2025 2.0 Pros There are definitely some neat features that aircall offers that help us streamline our business workflows Cons Aircall seems very nice upfront, but the actual app itself is lacking in a lot of areas that feel sloppy on the development and release side. Alternatives considered [JustCall](https://www.capterra.com/p/157853/JustCall/) Reason for choosing Aircall Pricing was more attractive than some other companies Switched from [UNIVERGE BLUE CONNECT](https://www.capterra.com/p/253518/UNIVERGE-BLUE-CONNECT/) Open api and native connection to monday.com Review Source Response from Aircall December 23, 2025 Hi Hillel, Thank you for taking the time to share this review. I’m sorry to hear that parts of the app feel lacking, especially around development and release quality. We appreciate you calling out where we need to improve. If you’re open to it, we’d value any specifics (features, versions, or scenarios) so we can take a closer look. I’ll also share your feedback for internal review. Thanks again for your candid input. Aircall Marketing Team AN Andrew N. Manager Retail Used the software for: Less than 6 months ### "I had a poor experience with Aircall" April 8, 2025 1.0 Pros Overall I did not like my experience with aircall and felt it was very poor. Cons Overall my experience with Aircall has been very negative. Initially I was switching over from RingCentral simply for the feature that allows me to have a chrome-extension in order to easily call/text customers via our shopify dashboard. In the process I had a hard time porting over the phone numbers. It was usually very difficult to get basic tasks like the phone number to work, and reaching customer service help was tough. Not to mention the steep price tag. I also managed to pay for "AI convo summaries" which I never was able to work with. I then realized that ring central offers exactly what I was hoping for all along and quickly switched back. Now I'm having an incredibly hard time cancelling. When I was signing up, the sales rep promised that I can cancel anytime and when I asked for that in writing he declined but said he would be able to cancel on my behalf if ever needed. I was directly lied to and manipulated when signing up, that should have been a warning to begin with. Avoid this company at all costs as there are much better options out there for much cheaper (Ring Central). I am writing this review because it is likely the ony way management will even look into my case and give me some sort of reply. Switched from [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Mistake, I ended up going back to Ring Central Review Source JM Joseph M. Customer Concierge Consumer Services Used the software for: 1-2 years ### "Aircall is all you need when making and receiving calls" September 24, 2025 5.0 It is a good and smooth experience overall. All features needed are readily available. It is also very easy to use. Pros Aircall is very easy to use and is very user friendly. It allows us to use it via app or via web. Authentication and login is is very secured only the user can use their credentials. Easy to make outbound and inbound and outbound calls due to the user-friendly interface. Call features are also very reliable especially when switching multiple phone numbers. Whenever issues arise, getting client support is also very reliable on the website. Cons Aircall does not have the feature to recall your frequently used speaker and microphone device and you have to select it every time you login. Review Source Response from Aircall December 23, 2025 Hi Joseph, Thank you so much for your kind review! We’re thrilled to hear that Aircall’s ease of use, flexibility across web and app, and secure sign-in are helping your team work smoothly. We also love that our Support team has been there when you need them. Also, thank you for flagging the ability to recall your preferred mic/speaker on login. It's feedback like yours that helps fuel our improvements, so we'll definitely take note of this suggestion. If you ever have any questions or need assistance, we’re always here. Thanks again for choosing Aircall! Best, Aircall Marketing Team CB Christoph B. COO Hospitality Used the software for: 2+ years ### "Comprehensive solution for phone support" February 20, 2026 5.0 Satisfied with the current solution - especially around the stable performance and the quality management functionalities (to understand agent behavior and call follow-ups). Pros Ability to integrate into contact center software; reliable phone management, recording across multiple devices; functionality for agents to queue, pause, re-assign, connect, get support etc.: extensive quality mgmt. for phone support Cons Usage of phone numbers not very flexible (cant be easily re-assigned or changed), so whenever expanding or having a different local setup, routing is required Review Source Response from Aircall February 23, 2026 Hi Christoph, Thanks so much for the thoughtful review! We’re happy to hear that Aircall’s reliability, integrations, and quality management features are helping your team understand agent behavior and follow-ups. We also appreciate your note on phone-number flexibility and routing during expansions, as feedback like this helps us adjust and improve. In the meantime, our Support team is ready and happy to help with any questions you might have regarding this topic. If you have any other questions or need anything else, please don't hesitate to reach out. Thanks again! Best, Aircall Marketing Team TP Travis P. IT Manager Machinery Used the software for: 1-2 years ### "Great for Small and Medium Sized Business Call Flows" March 11, 2025 5.0 Overall, our experience with Aircall has been very positive. The solution is reasonably priced and provides great features for small and medium-sized businesses to create call flows from toll free or local numbers. Pros The new Smartflow IVR editor simplifies complex call systems and allows users to set rules for call flows during specific hours and after key presses, and allows uploading of custom files for voiceovers or hold music. You can also copy configuration from similar IVRs to save time when creating new call flows. Cons When creating a smartflow, deleting some steps (time restriction rules, keypad presses) also deletes the options below. There is no option to delete only the selected item and keep the branches below. I also wish that Aircall would integrate a solution for hunt groups to external phone numbers. Review Source MD Melanie D. Regional Director Computer Software Used the software for: 2+ years ### "Great for emergency contact for a SaaS company" April 18, 2025 4.0 Our use case is providing emergency phone numbers to our clients. Our clients have definitely appreciated having direct access to our team and we don't have to provide personal phone numbers. Pros It's a pretty simple tool with an easy to use interface. The call forwarding feature is essential to ensure that someone will pick up in case of emergency. Cons The cost per agent was fairly high so we had to be quite specific as to whom would have access. But switching users was quite easy. Review Source Response from Aircall April 21, 2025 Hi Melanie, and thank you for the positive review! I'm glad to hear you're getting value out of Airclal's user interface and call frowarding features. At the same time, I appreciate your feedback regarding cost and access management, which I'll bring back to the team for review. Thanks again for the review and feel free to reach out if you ever have any questions or concerns! -Francis @ Aircall AD Alexander D. Lead Analyst Real Estate Used the software for: Less than 6 months ### "Good Software" June 17, 2025 4.0 Pros Overall good software that integrated well with your CRM. I had a much easier time using this vs other software Cons The call quality can sometime be a little hit or miss. This may have just been our deployment but other voip software didnt have this issue for us. Review Source JW Joe W. Marketing Lead Hospitality Used the software for: 6-12 months ### "Great way to being support and sales numbers to your business " November 23, 2024 5.0 Pros Love this tool so much and the support team are fantastic. CRM integration with HubSpot is super helpful Cons Not much really to say, potentially more automated settings would be helpful Review Source AS Ashwin S. CEO Telecommunications Used the software for: Less than 6 months ### "Poor business phone system, unethical billing " December 6, 2021 1.0 Bottom line: If you are looking for a decent business phone system that offers decent quality phone calls and user experience, please look elsewhere. You shouldn’t be reading this review either, I would never recommend this company to any business owners. There are multiple companies around, I would advice you to check them out. Good luck! Pros Integrates with salesmsg to send out mass sms Cons I had moved from Vonage to Aircall for my business phone system. I wanted to use salesmsg to send out mass marketing sms to my customers and the only company that salesmsg recommends to be integrated for voice calling feature was Aircall. Within few hours of using the Aircall app I find myself using a sub par business phone system. The cellphone app is extremely unrefined, lots of bugs and many features are absent. As simple as copying and pasting phone numbers from contacts tab is a daunting task. I had to memorize the numbers if I need to copy it (that’s how poorly designed the app is) Second flaw is that voice calls gets disconnected frequently. The phone call always disconnects after the first ring and I am forced to call every customer back as their calls don’t last past one ring. This is real haste, if your business gets good number of calls everyday. Third major issue here is that their billing team are unethical. My phone numbers were ported 6 days past my billing date with Aircall. Hence I am now getting charged for my full monthly fees although I have no service with Aircall past the first 6 days since the start of my billing cycle. When I approached the billing team, they declined to refund the balance (for the periods that I have no active service with Aircall) this I feel is ruthless billing policy towards small business owners like myself. I hate to pay two months of service for a poor business phone system that I had hardest time using. Switched from [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Salesmsg integration Review Source Response from Aircall December 14, 2021 Thank you for sharing your feedback. We understand that it can be frustrating when you purchase a tool for your business that isn't quite working the way you need it to. We try to make our app as user friendly as possible, but of course there are several factors that are sometimes out of our control and can lead to unexpected user issues. Should you ever decide to give Aircall another try, I'd recommend downloading our browser extension, which would enable you to call your contacts in one click, rather than through copy and pasting. Here's where you can learn more about this feature: https://help.aircall.io/en/articles/5259528-how-to-use-aircall-s-browser-extensions Calls being dropped can be attributed to many factors, but one of the most common is a poor internet signal. Another could be simply be that the contacts you dialed declined your call. In these cases, even the best VoIP tool will run into issues. It looks someone is in contact to resolve your billing issue. Cheers, Max VR Verified Reviewer Advisor Internet Used the software for: 2+ years ### "A companion for remote job" May 27, 2022 4.0 I do not see myself using another software. It has some flaws but Aircall is definitely my first choice. Its features keep on being improved, the team seems to be very feedback oriented. I am satisfied and looking forward to the next big feature release ! Pros The ability to call from any country and centralizing the contacts with links to our database. It makes remote job easy and. There are even tools to troubleshoot connection issue and know nmthe source of any quality issue ! I love the sms tool available for France and UK, it is very handy for reaching busy customers Cons The reporting is not deep unless you pay higher membership. Depending on the company's need it is not that overpriced. There is no way to have your SMS saved if someone calls you in the middle of your typing and you receive notification for every single sms coming in even though you did not send the sms without the possibility to assign it... Lots of improvement could be done there in my opinion (tags, search for users...) Review Source Response from Aircall May 31, 2022 Hi there, Thank you so much for your detailed Aircall review! We value your feedback and are so happy to hear how helpful Aircall has been while working remotely. We are continuously adding new product features and updates to make sure you have the best experience. To stay up-to-date with the latest news, check out the link below: https://help.aircall.io/en/articles/3819519-news-updates Best, Leslie from Aircall JC Jared C. Business Data Analyst Education Management Used the software for: 6-12 months ### "Solid Value - Reliable, Easy to Set Up, and Use" May 8, 2023 5.0 Aircall has been very easy to implement and maintain, and our users find the UI and other features easy to use and effectively help them perform their functions. Some internal development and use of external tools might be required in order to tailor the system to fit your org's needs, but the reasonable cost, aforementioned ease of deployment and use, and Aircall's developer friendly API far outweigh any drawbacks. Pros Aircall has been a very reliable and easy to implement tool for our org. The UI on both the end-user and admin side of things are intuitive, and easy to learn and use. New users are able to effectively use the system with very minimal training. Aircall is also reasonably priced and when paired with the ease of deployment and use makes the tool a good value. Cons Ability to natively integrate with other tools (eg. a CRM) is hit or miss, but something that is seemingly being expanded. In addition, both because of the above or depending on the complexity of the particular org's phone system use case, routing and other features may require the purchase of external tools or internal development in order to meet those expectations. Review Source Response from Aircall May 17, 2023 Hi Jared, thank you for such a detailed and positive review. It has made our day! 💚 We're super happy to hear how reliable and easy you've found our products. We do hear your comments about external tools and would love to hear more - would you like to share further details with our teams? You can do so by submitting a ticket to support.aircall.io. 🤓 Cheers! - Anthony from Aircall VR Verified Reviewer Care Advocate (Inside Sales) Medical Devices Used the software for: Less than 6 months ### "Mehh" October 5, 2023 4.0 I'm not a fan. Zendesk was a joke in many ways but their IVR was better than this, which is depressing. Pros It integrates with our existing tech stack and helps sync info between Front and Salesforce. Cons Wildly inconsistent connectivity. Randomly disconnects all the time and makes us unreachable. Call routing is terrible. We get families upset and frustrated because they can't reach us. IVR is inconsistent at best. Alternatives considered [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) Reason for choosing Aircall No idea. I wasn't the ultimate decider. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) We switched to a better tech stack. Review Source AW Allen W. CEO Retail Used the software for: 1-2 years ### "If you like a tons of bugs, features randomly removed, and terrible customer service that costs you money, go for it." August 2, 2017 1.0 Aircall used to be a solid product with fair pricing and good support. I don't know what's changed in side their company, but something has gone wrong and now their product and customer service are suffering. Pros They have dedicated apps for all the major devices (iOS, Mac, Windows, etc). They have a good website that's easy to find what you're looking for. Cons I have to begin with the fact that their customer service is horrible and screwed me out of so much money after they changed the product without warning. I was on their enterprise plan and paid for the entire year upfront for all my users and lines. 6 phone lines, 4 users. I was supposed to get an account executive, but was never assigned one until 7 months later when I had a major issue happen and asked where my rep was. She had just been hired maybe 2 weeks prior, she said. Halfway through July 2017, the engineers accounted a bug in a feature we depended on. They issued a 'bug fix' by removing the entire feature without warning! Without this feature, we couldn't use the Aircall service. I had several phone calls with them and maybe a dozen back and forth emails, but Aircall wouldn't add the feature back. I politely asked for a refund for the remaining 5 months of service and they flat out refused, even though the product I paid for had changed, I didn't sign a contract, and there was nothing in their TOS about it. Now, I've paid for 5 months of service I'm never going to be able to use because Aircall removed the function we needed. This is AFTER I'd written glowing reviews on various ecommerce platforms, told other entrepreneurs to get it, and again, paid for an entire year. Outside of that, the software always seemed to be loaded with bugs. They do not add features very often, including some that are needed badly. You also can't put customers hold hold when you dial them - only when they dial into you! I would strongly suggest skipping Aircall and trying out something like Dialpad or Talkdesk. Review Source VR Verified Reviewer Customer Success Manager Marketing and Advertising Used the software for: 2+ years ### "Enabling you to make calls" March 3, 2022 3.0 Good, overall it's worth what you pay for it. Pros Aircall helps you keep track of who you called and when. You can record calls, track how long you have been talking to someone. They recently added a tag option where you can tag your calls making it easy to analyse things and be organized. Cons Too many cons because using this app really all depends on how strong your internet is. Review Source Response from Aircall March 4, 2022 Hi there, Thank you for taking the time to share your feedback with us! We're happy to hear you are enjoying our features, including Tags. Regarding connectivity, as Aircall is a telephony service, it relies on the internet to establish the connection to the telephone network. We understand the importance of quality conversations, and so our teams put together a guide of network requirements and recommendations to help ensure your connectivity is up-to-date (see below). https://help.aircall.io/en/articles/3819471-network-requirements-and-recommendations Best, Leslie from Aircall Ram V. Senior Account Executive Telecommunications Used the software for: 1-2 years ### "Aircall - One of the best VOIP dialers in the market now" October 4, 2022 5.0 We can reach out to all our inbound leads with quick TAT because of Aircall - This has impacted our sales pipeline in a super positive manner. Pros Their integration with Hubspot - All calls we make are automatically exported to our CRM with notes. This helps for reporting purposes. The call quality is generally good and UI is very fluid as well. Cons The connectivity issues (jitters, call quality issues) are very frequent. Prospects have complained that they see a local number from a different country when we make calls to them. Review Source Response from Aircall October 21, 2022 Hi Ram, Thank you for taking the time to share your Aircall experience with us! We love to hear your team is benefiting from our HubSpot integration :) Regarding the connectivity and caller ID issues you have been experiencing, please send us more details via support.aircall.io so our teams can assist further. Best, Leslie from Aircall RD Rahul D. CRM & Digital campaign manager Hospital & Health Care Used the software for: 2+ years ### "Quality review of Aircall" August 14, 2023 5.0 Pros \- It's really well organized call center platform, had capability to handle any type of customer service requirement.- easy to integrate with CRM platform Cons \- sometimes call are not getting logged through API connection. but not big issues Review Source VR Verified Reviewer Liveops Supervisor Consumer Services Used the software for: 1-2 years ### "One of the best software" April 8, 2022 5.0 Overall Aircall delivered amazing service, we used it everyday to contact countless customers and partners and it never failed to deliver. Great call quality, simple UI with great quality built into it. The coaching was one of the best features of Aircall, as an administrator you could jump into any ongoing call and give tips to the call center agent, while the customer can't hear your voice. It was a nice way to manage hard cases without any escalation. Monitoring tools were also simple and effective along with the reporting. Simple yet amazing in everything. Pros The simplicity and quality of the platform are one of the biggest pros. It's a simple app and still manages to give the best features. Call and service quality is one of, if not the best. Cons There is not much to dislike about aircall, I'd say if they make user interface a bit more "fancy" that can be Review Source Response from Aircall April 13, 2022 Thank you for sharing your thoughts! Your review absolutely made our day. We're glad to hear you're making good use of our call coaching and monitoring features. This is the best way for you to train agents in real-time without disrupting customer experience. Cheers! - Max from Aircall HW Hagard W. Director Information Technology and Services Used the software for: Less than 6 months ### "Poor call quality, ridiculous pay terms and cancelation policy" March 22, 2024 1.0 Very disappointed with their services, will NEVER use again Pros The reason we signup with aircall is that they offer unlimited local to local call minutes with one flat fee, which also includes a local number. Cons We signed up with aircall with the same email address as of G2 account, while there are at least 3 things we are very unhappy with them 1) our package should include a free local number, while in our invoice, we get charged for that number even though we followed all the instructions from the account manager 2) the call quality is very bad, or even horrible, our sales reps complained a lot of noises, and 50% of the time we used it, we had this problem every 15 minutes, and eventually did not get fixed 3) worst part of it, we told the account manager that we will try one month first, if good, we will upgrade to pay annually with more seats; if not, we will cancel the account. however, when we told the account manager that we wanna cancel that account and asked her to make sure they will not charge us automatically for the next billing month. first, she said yes. and then soonest, she said since we have not informed them to cancel the account 30 days in advance, we have to pay for the next month. So shall we tell them we need to cancel that account at the same time we activated an account? we emailed them several times on this issue, but they chose not to reply us. Review Source NS Nathalie S. Inside Sales Facilities Services Used the software for: 6-12 months ### "Aircall does everything!" April 15, 2024 5.0 Pros Aircall is your one-stop-shop for all call center needs. We have a dialer, a transfer system, a voicemail system and so much more- all in one platform. Cons I can't think of anything negative about Aircall. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.