# Aircall Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Aircall Software - reviews, pricing plans, popular comparisons to other Business Phone Systems products and more. Source: https://www.capterra.com/p/184709/Aircall --- # Aircall Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Aircall ## What is Aircall? Make every phone conversation count and give time back to your reps. Aircall's AI-powered platform integrates with 250+ CRM, Helpdesk, & other critical business tools to surface the information your reps need to be successful, when they need it. Join 22,000+ companies that trust Aircall to strengthen their customer and prospect relationships with first-class phone features like: intelligent AI agents, SMS, advanced call routing, IVR, analytics, power dialer, call tagging, and other collaborative features. ## What is Aircall used for? [Call Center](https://www.capterra.com/call-center-software/)[Telephony](https://www.capterra.com/telephony-software/)[Call Recording](https://www.capterra.com/call-recording-software/) Recognitions Shortlist Overall rating Based on 460 user reviews Reviews sentiment Positive 83% Neutral 9% Negative 8% Pros & cons Intuitive and simple interface Seamless CRM and app integration Frequent bugs and technical glitches Service disruptions and call management flaws Starting price $40 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Call Center / 2026 - Auto Dialer / 2025 - Call Recording / 2025 - Telephony / 2025 - VoIP / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Aircall alternatives Highest Rated [4.8 (324)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (874)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (142)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/184709/Aircall/alternatives/) ## FAQs about Aircall Overview ### What problems does Aircall solve? Aircall solves fragmented call handling, missed customer context, and slow manual logging by centralizing calling, routing, recordings, notes, and CRM sync in one system. Sales, support, onboarding, and remote call center teams benefit most, especially when managing international numbers, distributed agents, follow-up workflows, and performance tracking across devices. Answer based on 240 reviews Overview ### Which roles and teams benefit most from Aircall? Aircall is most used by sales teams, customer success and support staff, and business leaders such as founders, owners, and executives. Sales representatives and account managers use it to manage outreach and follow-ups, while customer-facing teams handle inbound calls efficiently and leaders monitor performance, staffing, and service quality. Answer based on 438 reviews Overview ### What company size and industries is Aircall built for? Aircall is built primarily for small businesses, which account for 78% of reviewers, and is most used in computer software at 11%. It also serves sales teams, customer support departments, call centers, IT operations, education, financial services, healthcare, and marketing agencies, with midsize businesses at 12% and enterprises at 10%. Answer based on 459 reviews Features and Usability ### What are the key features of Aircall? Aircall includes core phone system features like call routing, IVR, call transfer, and cloud-based call management, plus differentiators such as call recording, real-time dashboards, and click-to-call. Reviewers also focus on CRM integrations with HubSpot and Pipedrive, team collaboration, and remote support for distributed agents. Answer based on 196 reviews Pricing ### How much does it cost and what fees or limitations are included? Aircall starts at $40/month for the Essentials plan, with Professional at 70/month, and a free trial is available. Reviewers often call it affordable and simpler than some VoIP rivals, but others say per-user costs feel steep as teams scale, with advanced analytics and added features increasing the total price. Answer based on 55 reviews Integrations ### Which third-party tools and platforms does Aircall integrate with? Aircall integrates with over 100 third-party tools, with commonly mentioned connections across CRM, support, and collaboration. Reviewer-cited integrations include Pipedrive, HubSpot CRM, Salesforce Sales Cloud, Front, Zendesk Suite, Freshdesk, Microsoft Teams, and Make. Catalog listings also show options such as ActiveCampaign, BigCommerce, and Avoma. Answer based on 124 reviews Getting Started and Support ### How easy is it to onboard and train a team on Aircall? Aircall is generally quick to onboard, with live online sessions, in-person training, videos, documentation, and webinars available. Reviewers say agents and other nontechnical users often start after a short tutorial or minimal training, while admins and managers may need more time for setup, monitoring tools, integrations, and number porting. Answer based on 10 reviews Getting Started and Support ### What customer support options does Aircall offer, and how do users rate the experience? Aircall offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as fast, polite, and able to resolve issues within a business day, but others report slow follow-up, unhelpful responses on technical or billing problems, and frustration when cancellations or account changes are involved. Answer based on 111 reviews ## Who uses Aircall? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 176 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 176 reviews Sales & Business Development 26% Sales & Business Development 26% Customer Services & Support 22% Marketing 12% IT & Software Development 10% Others 30% Top industries Based on 176 reviews Computer Software 37% Information Technology and Services 19% Retail 18% Hospital & Health Care 13% Other 13% ## Pros and Cons Intuitive and simple interface 99% positive reviews out of 92 Most reviewers describe ease of use as a major benefit, highlighting the intuitive interface, straightforward setup, and minimal training required for both technical and non-technical team members. Frequent bugs and technical glitches 76% negative reviews out of 58 Most reviewers find bugs and issues disruptive, mentioning app crashes, sync failures, and recurring technical problems that affect daily operations. Eric L BDR, 51 - 200 employees. "Not at all useful when it came to time spent trying to fix data errors and then when it stopped working entirely." Seamless CRM and app integration 93% positive reviews out of 73 Most reviewers indicate integrations enable efficient syncing with CRMs and business tools, streamlining workflows and saving time through easy connection with platforms like HubSpot, Salesforce, and Zendesk. Kelly S Care Advocate (Inside Sales), 11 - 50 employees. "It integrates with our existing tech stack and helps sync info between Front and Salesforce." Service disruptions and call management flaws 80% negative reviews out of 25 Most reviewers report call handling problems, including dropped calls, lost data, sudden service interruptions, and difficulties managing calls or accessing support. Alex G CEO, 11 - 50 employees. "Been trying to get a hold of them for 2 weeks since they disconnected a primary business line we purchased through them and no human will return emails/calls." Quick and efficient onboarding 92% positive reviews out of 24 Most reviewers report onboarding is smooth, with fast deployment, responsive support, and minimal effort needed to get teams operational. Unresolved and unclear billing problems 91% negative reviews out of 22 Most reviewers describe billing issues as frequent, citing unauthorized charges, refund refusals, contract disputes, and poor communication from the billing team. Hagard W Director, 11 - 50 employees. "worst part of it, we told the account manager that we will try one month first, if good, we will upgrade to pay annually with more seats; if not, we will cancel the account." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Recording 4.5 (92) 66.30% of 92 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Center Management 4.2 (76) 57.89% of 76 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Routing 4.1 (57) 68.42% of 57 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Call Monitoring 4.4 (53) 64.15% of 53 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Computer Telephony Integration 4.3 (50) 72.00% of 50 reviewers that rated this feature as important or highly important Computer-telephony integration is the use of computers to manage telephone calls Call Logging 4.5 (41) 63.41% of 41 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Aircall 96 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Assign issues and tasks based on availability or required skills System that automatically dials calls A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. Tickets are automatically assigned to specific agents based on predefined rules Distribute/route/connect calls Dials outbound calls automatically A call center that both makes and receives calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Facilitate virtual conferences that connect multiple people remotely Track and report on call outcomes Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Schedule date and time for callbacks/follow-up calls or reminders View caller ID details such as name and number and determine how to respond by prioritizing or blocking it Provide agents with a typical response for common call subject matter Highlight specific time marks for annotation and review purposes Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Measure campaign influence through collection of keyword tracking and revenue sources Transfers live calls to other agents Schedules callback times Identify the number and contact information of a caller before answering the phone Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Computer-telephony integration is the use of computers to manage telephone calls Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Access previous interactions or concerns to maintain customer relationships Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach Monitor and track what your employees are doing Move files across different systems or networks Software specialized for non-profit organizations Activities related to raising money for a specific cause A call center that primarily receives calls, typically customer service focused Identify which applications need to exchange data and enable these data connections Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Manage contacts across multiple mailing lists Ability to chat online in real time Agents choose who to call and when Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Record the audio of phone conversations for quality assurance purposes Transmit voice and other information digitally A call center that primarily makes calls, typically sales focused Telephone system that allows users to connect internally as well as place and receive external phone calls A set of indicators that tracks the performance of networks, applications, systems, teams, etc. System automatically dials the next number on the contact list after the previous call ends System provides callee information to agent prior to the call to help determine whether or not to make the call Arrange tasks based on the level of priority or urgency Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Record live video calls to play later Access work applications remotely, for when working away from the office and/or traveling Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Plan availability and assign specific time slots for tasks and resources Enables the connectivity to send and receive calls over the internet Send messages via SMS Use your computer as a phone device to make calls over the internet Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Turns text into natural sounding speech Set up connections to third-party platforms to improve business processes Identify and track locations and time zones of your collaborators to enable productive scheduling and cooperation Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Connect with meeting participants remotely over video Computer-based system that allows users to send and receive voice messages Transcribe voicemail audio messages to written text that is sent over email Place/receive calls through voice over IP connection Get Advice We can help you find the software with the features you need. Features 4.1 (411) 4.1 Based on 411 reviews ## Pricing Value for money 3.9 (333) Free Trial [View pricing plan details](https://www.capterra.com/p/184709/Aircall/pricing/) Essentials $40.00 Flat Rate,Per Month It includes: - 50+ Integrations and API Access - Call Recording - Click-to-Dial - IVR - Phone Support - Send and Receive SMS - Unlimited Inbound Calls (Toll-Free Excluded) - Voicemail Professional $70.00 Flat Rate,Per Month It includes: - Advanced Analytics and Reporting - Advanced Sales Features Including Power Dialer - Advanced Support Features Including Queue Call Back - Call Tagging & Dispositioning - Dedicated Account Manager - IVR - Live Call Monitoring - Phone Support - Send and Receive SMS\*\* - Unlimited Inbound Calls (Toll-Free Excluded) Value for money 3.9 (333) 3.9 Based on 333 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ monday.com](https://www.capterra.com/p/147657/monday-com/)[ Rippling](https://www.capterra.com/p/172127/Rippling/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (357) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (357) 4.1 Based on 357 reviews ## User reviews Overall rating 4.2 Based on 460 reviews Filter by rating 5(247) 4(136) 3(40) 2(6) 1(31) Mentioned topic Sorted by most recent LS Louis s. CTO Real Estate ### "A modern, VOip phone system that integrates seamlessly with your tools" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 May 22, 2026 It has allowed our team to move away from outdated phone systems and adopt a modern, flexible, cloud-based solution that fits perfectly with our remote and hybrid work model. Pros Native Salesforce integration: This is, by far, one of Aircall's biggest strengths. The integration with Salesforce is seamless and powerful: calls are automatically logged in the corresponding contact or lead records, call recordings and notes are directly attached to Salesforce activities, and our sales team can initiate calls directly from Salesforce with a single click (Click-to-Dial). This has drastically reduced manual data entry and improved CRM data accuracy. Getting started was incredibly fast — numbers can be provisioned in just a few clicks, and onboarding new team members takes minutes, not days. VR, call routing, business hours, shared inboxes, call tagging, and analytics provide everything a growing team needs to manage calls professionally. Cons The analytics are good, but more advanced and customizable reports would be a welcome addition Occasionally, we've experienced minor call quality issues (echo, latency, or dropped calls), especially on weaker internet connections. Alternatives considered [Ringover](https://www.capterra.com/p/169627/RingOver/) Reasons for choosing Aircall Aircall offers some of the best-in-class native integrations with CRMs and helpdesk tools, which was a top priority for us to streamline our workflows and centralize customer data. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 30, 2026 Hi Louis, Thank you so much for this detailed and thoughtful review! We're thrilled to hear that the Salesforce integration has been such a game-changer for your team, from automatic call logging and Click-to-Dial to faster onboarding and improved CRM accuracy. That's exactly the kind of impact we aim to deliver! We also appreciate your feedback on analytics customization. We will pass this along to our team as we continue to develop our reporting capabilities. Regarding the occasional call quality issues, as a VoIP solution, call quality can be impacted by internet connectivity, but if you're up for it, please reach out to our Support team with specific examples at support@aircall.io or via the Help Center here \[ https://support.aircall.io/en-gb \] so they can troubleshoot and help find a solution. Thanks again for choosing Aircall! Best, Aircall Marketing Team MS Marvin S. Lead product development Computer Software ### "Solid but not flawless" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 24, 2026 Solid solution that is all round usable with a few nice quality of live features, but also still has some rough edges. Pros It has really established itself now and the easy and seamless switch between desktop and mobile is a real advantage that gets used regularly by our team. Cons I wanted to create an outbound only phone number recently, and besides the little annoying forms that needed filling out even for the nth new number, the biggest problem is that you can't have a number that just plays a message and then hangs up. You can configure it but then you also can't use the number. So the only solution the support could come up with was "play your message with a lot of empty air and then put a mailbox". Really unexpected that such a basic setup is not possible. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 29, 2026 Hi Marvin, Thanks so much for the thoughtful review! It's great to hear that your team is getting value from Aircall. However, we're sorry to hear about the frustration around creating a message-only outbound number that ends the call. We've shared your feedback with our product team. If you have any other questions or need further assistance, please don't hesitate to reach out! We’re here to help. Thanks again! Best, Aircall Marketing Team BM Brian M. Founder Oil & Energy ### "4 months later still can't text! Avoid at all costs!" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 9, 2026 Aircall couldn't deliver on their service promised.  4 months later I still can't text after going back and forth with their support team fixing the supposed issue.  They kept blaming it on upstream provider and giving new reasons why I can't text, I would fix them wait forever only to be denied texting again.  This went on for over 3 months with about 5 exchanges back and forth until I had enough and asked to cancel.   When I go to cancel they basically said too bad, you signed a year long contract and have continued to charge me even though I ported all my phone numbers back to old service provider.  I run a sales organization and lost a lot of business because my reps couldn't text customers.  What a waste of time and energy and not to mention 5 months of charges (over $2,000). DO NOT GO WITH THIS PHONE PROVIDER!!! Pros Price was cheaper than my previous provider so I took a chance on migrating after we had some staff downsized. Cons Support was awful they couldn't get me texting after 4 months of back and forth and I finally gave up after losing a ton of money. Pipedrive integration not as advertised. Switched from [JustCall](https://www.capterra.com/p/157853/JustCall/) Price was lower so gave it a shot after staff donwsized. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 15, 2026 Hi Brian, Thank you for sharing this feedback. We are truly sorry for the disruption and the frustration you experienced. Our Number Operations team has been thoroughly communicative with you throughout the carrier slowdown. The carrier had a handful of rejections surrounding their privacy policy and opt-in process. This led to delays and an A2P rejection, resulting in SMS being unable to be active in this case. Nonetheless, we understand the impact of this and appreciate you bringing it to our attention. This matter was raised with the team once again, who will be in touch with you. AU Anonymous User Customer Experience Supervisor Hospitality ### "Aircall is still a great cloud phone option." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 April 2, 2026 Pros They recently rolled out a new version of their phone app called Aircall Workspace which is a more comprehensive/consolidated view for workflow Cons Sometimes they run into connectivity issues, I believe due to AWS outages which are tough to avoid, it can be difficult to get real-time support Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 7, 2026 Hi there, Thank you so much for your kind review! It's great to hear that you’re enjoying the new Aircall Workspace and that you feel the workflow is more comprehensive. However, we're sorry to hear about the occasional connectivity issues and the difficulty getting real-time support. The best way to find a solution to these issues is to contact our support team, who will troubleshoot them and find a solution. If you have any additional questions or feedback, please don't hesitate to reach out to us. We're here and happy to help! Best, Aircall Marketing Team CB Christoph B. COO Hospitality ### "Comprehensive solution for phone support" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 February 20, 2026 Satisfied with the current solution - especially around the stable performance and the quality management functionalities (to understand agent behavior and call follow-ups). Pros Ability to integrate into contact center software; reliable phone management, recording across multiple devices; functionality for agents to queue, pause, re-assign, connect, get support etc.: extensive quality mgmt. for phone support Cons Usage of phone numbers not very flexible (cant be easily re-assigned or changed), so whenever expanding or having a different local setup, routing is required Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 23, 2026 Hi Christoph, Thanks so much for the thoughtful review! We’re happy to hear that Aircall’s reliability, integrations, and quality management features are helping your team understand agent behavior and follow-ups. We also appreciate your note on phone-number flexibility and routing during expansions, as feedback like this helps us adjust and improve. In the meantime, our Support team is ready and happy to help with any questions you might have regarding this topic. If you have any other questions or need anything else, please don't hesitate to reach out. Thanks again! Best, Aircall Marketing Team Simon F. Arborist Consumer Services ### "Great call software " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 February 9, 2026 Great software and a good level of product support form the Aircall team! We’re long term customers and I don’t see us moving away. Pros It’s a sick system with a good flow chart system for calls and call routing! We’ve recorded some messages that it lets you play too. Cons It’s expensive; and sometimes feels a little complicated for a small business but the functionality makes it worth while. Switched from [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Functionality was key in moving from ring central Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 12, 2026 Hi Simon, Thank you so much for the thoughtful review and for being a long-term customer! It’s great to hear that Aircall has consistently been working well for your team. We really appreciate your feedback on price and complexity for smaller teams. We're happy to help you and your team get the most out of your current plan and setup. If you ever have any questions, please don’t hesitate to reach out to our Support team at any time. They'll be able to help troubleshoot and find solutions. Thanks again! Best, Aircall Marketing Team FQ Facundo Q. Chief Executive Officer Information Technology and Services ### "Use literally anything else" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 16, 2025 Really poor experience and wouldn't consider buying anything from them again. You have to really have a huge pain or be a multi-million dollar company that doesn't care to have your money's worth. Pros The first person that took over our onboarding wasn't half bad. They cared and try to do a good job to let the platform working for us. Cons Terrible service. Frequent hidden prices in the "new" or accesible features per plan. Churning costs an absurd amount of money. Client support is non-existent. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 23, 2025 Hi Facundo, Thank you for taking the time to share this review. We’re sorry to hear about your experience and the frustration it caused. We'll be sharing your feedback with the team for review. If you ever have any other questions or feedback, feel free to reach out. We’re always happy to help. Thanks again! Best, Aircall Marketing Team Eric N. BDR Information Technology and Services ### "Could be good but failed to be 100% up & running. " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 5/10 December 15, 2025 Useful in terms of time spent calling. Not at all useful when it came to time spent trying to fix data errors and then when it stopped working entirely. Pros You can run through cold calls quickly, send sms ,leave voicemails etc. I could power through 100 calls a lot faster than when I used my CRM native calling. Cons It stopped working after the first day of using it. I also found that it was not 100percent accurate with data on my crm. Switched from [Ringover](https://www.capterra.com/p/169627/RingOver/) We wanted to try something new that may work better or be be more efficient. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 23, 2025 Hi Eric, Thank you for taking the time to share your experience. We’re glad to hear that Aircall helped you move through calls faster with dialing, SMS, and voicemail. I’m sorry for the issues you ran into with reliability and CRM sync. This isn’t the experience we want for you. If you're up for it, please feel free to reach out to our Support team with specific details of the issues you're coming across, and we can help work towards a solution. We’re here to help! Best, Aircall Marketing Team VE Victor E. Operations core Airlines/Aviation ### "Best calling software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 1, 2025 Pros This software tool is highly accurate and user-friendly. Additionally, I was able to track my past calls, which makes it highly recommendable for my work tasks. Cons nothing that I can find. This software tool is highly accurate and user-friendly. Additionally, I was able to track my past calls, which makes it highly recommendable for my work tasks. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 23, 2025 Hi Victor, Thank you so much for the kind review! We’re thrilled to hear Aircall feels accurate and easy to use, and that call history tracking is helping with your day-to-day tasks. We designed Aircall to keep conversations clear and workflows efficient, so it’s great to see that resonating. If you ever have questions, please don't hesitate to reach out. We’re here to help. Thanks again for choosing Aircall! Best, Aircall Marketing Team JM Joseph M. Customer Concierge Consumer Services ### "Aircall is all you need when making and receiving calls" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 24, 2025 It is a good and smooth experience overall. All features needed are readily available. It is also very easy to use. Pros Aircall is very easy to use and is very user friendly. It allows us to use it via app or via web. Authentication and login is is very secured only the user can use their credentials. Easy to make outbound and inbound and outbound calls due to the user-friendly interface. Call features are also very reliable especially when switching multiple phone numbers. Whenever issues arise, getting client support is also very reliable on the website. Cons Aircall does not have the feature to recall your frequently used speaker and microphone device and you have to select it every time you login. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 23, 2025 Hi Joseph, Thank you so much for your kind review! We’re thrilled to hear that Aircall’s ease of use, flexibility across web and app, and secure sign-in are helping your team work smoothly. We also love that our Support team has been there when you need them. Also, thank you for flagging the ability to recall your preferred mic/speaker on login. It's feedback like yours that helps fuel our improvements, so we'll definitely take note of this suggestion. If you ever have any questions or need assistance, we’re always here. Thanks again for choosing Aircall! Best, Aircall Marketing Team [View all Reviews](https://www.capterra.com/p/184709/Aircall/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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