# Predictive UC Analytics Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Predictive UC Analytics Software - reviews, pricing plans, popular comparisons to other Predictive Analytics products and more. Source: https://www.capterra.com/p/184370/Predictive-UC-Analytics --- # Predictive UC Analytics Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on November 8, 2025 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Predictive UC Analytics ## What is Predictive UC Analytics? Unified communications and collaboration analytics solution that provides multi-media monitoring and analysis of voice, video, contact center, and collaboration session activity. As a universal platform, Predictive UC Analytics provides both real-time agile monitoring and workplace analytics providing faster time-to-resolution than competitive offerings. It is the ideal solution for IT, Contact Centers, Operations, and business management looking to drive operational efficiencies. ## What is Predictive UC Analytics used for? [Predictive Analytics](https://www.capterra.com/predictive-analytics-software/)[Call Accounting](https://www.capterra.com/call-accounting-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $9995 Per User, Per Year Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Predictive UC Analytics alternatives Highest Rated [4.7 (15)](https://www.capterra.com/p/178411/Inzata/reviews/) Starting price $30000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.0 (1,282)](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/) Starting price $300.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [4.4 (12)](https://www.capterra.com/p/10004983/SAS-Viya/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.2 (33)](https://www.capterra.com/p/228336/NextGen-Enterprise/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars ## FAQs about Predictive UC Analytics Overview ### What company size and specific industries is Predictive UC Analytics built for? Predictive UC Analytics is designed for call centers and enterprises across healthcare, financial services, transportation, government, and higher education. It fits organizations that need analytics support for unified communications and contact center operations, especially larger teams in regulated or service-focused sectors. Features and Usability ### What are the key features of Predictive UC Analytics? Predictive UC Analytics offers AI/Machine Learning, demand forecasting, and modeling & simulation for analyzing call patterns and capacity needs. Core reporting features include by-extension reporting, inbound reporting, outbound reporting, call volume, call duration, and who answered log, plus call monitoring, call transfer, caller ID, voice mail, and unattended call management. Getting Started and Support ### What training and onboarding options does Predictive UC Analytics offer? Predictive UC Analytics provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide visual self-paced guidance. Getting Started and Support ### What customer support options does Predictive UC Analytics offer? Predictive UC Analytics provides Email/Help Desk, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback about support quality is available, so user experience with response times, helpfulness, or common frustrations cannot be summarized from the catalog data. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. AI/Machine Learning Software program that continuously adjusts its behavior based on observed data By-Extension Reporting Report incoming and outgoing calls for specific extensions Call Duration Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends Caller ID Identify the number and contact information of a caller before answering the phone Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance Call Transfer Transfers live calls to other agents Predictive UC Analytics 17 features Software program that continuously adjusts its behavior based on observed data Report incoming and outgoing calls for specific extensions Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends Listen to live phone conversations for the purpose of training and assessing agent performance Transfers live calls to other agents Identify the number and contact information of a caller before answering the phone Merge data from multiple sources to a single data set Discover and connect variety of data sources to the application for analysis Forecast customer demand using historical insights and simulations Used for educational purposes Software designed for the healthcare industry Track and monitor incoming call statistics Using physical, mathematical, or logical models as a basis for simulations to generate data for managerial or technical decision-making Track and monitor outgoing call statistics Manage calls that were missed or not attended Computer-based system that allows users to send and receive voice messages Track calls answered by employees Get Advice We can help you find the software with the features you need. ## Pricing Basic $9,995 Per User,Per Year Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.