# NinjaOne Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is NinjaOne the right Patch Management solution for you? Explore 287 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/184229/NinjaOne/reviews --- NinjaOne 4.7 (287) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of NinjaOne Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews NO Nelson O IT Systems AdministratorFinancial Services, 201 - 500 employeesUsed the software for: 1-2 years. “The user interface is clear and user, friendly, so monitoring devices, running scripts, software deployments and checking alerts can all be done very simply, without having to search through menus.“ March 9, 2026 ER Ethan R IT TechnicianFinancial Services, 201 - 500 employeesUsed the software for: More than 2 years. “Occasional issues where users with deteriorating internet connections will lock up the remote access tools, even when the internet quality has imporved.“ September 9, 2025 JK Joe K System AdministratorCivil Engineering, 51 - 200 employeesUsed the software for: 1-2 years. “It helps me and my team manage the health of remote machines, administer software, fix issues, track/log problems, and report on the overall well-being of the company's infrastructure.“ September 11, 2025 EK Eric K OwnerComputer Networking, 2 - 10 employeesUsed the software for: 1-2 years. “I have a few clients that have NAS's on their network, however I really don't have a great way of backing them up (apart from replicating the data to a local machine).“ September 22, 2025 RW Rich W Executive DirectorInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “Patch management is reliable and automated, remote access is lightning fast, and the scripting/automation features have saved us dozens of hours.“ May 4, 2026 JH James H IT Infrastructure ManagerTelecommunications, 51 - 200 employeesUsed the software for: Less than 6 months. “We did struggle with support for our Rocky Linux based devices, the device agent seems to stop unexpectedly in our environment“ September 9, 2025 Smita T Data ScientistInformation Technology and Services, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “My overall experience with a NinjaOne has been very positive and It is a reliable tool for daily IT operations that helps a manage devices, monitor systems, and resolve issues from one place.“ January 31, 2026 SG Stephen G IT ManagerUtilities, 51 - 200 employeesUsed the software for: I used a free trial. “I ran the product along side other product trials and its vulnerability management was extremely poor and missed so many vulnerabilities.“ November 6, 2025 ## Showing most helpful reviews Showing 1-25 of 287 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Olaf V. ServiceManager Information Technology and Services Used the software for: 2+ years ### "Easy to use and help us to automate our standard work." August 15, 2024 5.0 Easy to use program and have multiple option manage difrent hardware takes care of patching backups and Security (sentinelOne) Scripts are easy to use and to add. It takes allot of standard work out of our hands so that we can focus on the more fun stuff. Pros Easy to use and to configurate. Single pain of glass. so i can see everything i need and use. Takes allot of standard work out of our hands. Cons There are so many extra options that it is sometimes hard to decide what we will add. Switched from [Barracuda RMM](https://www.capterra.com/p/184072/Managed-Workplace-RMM/) Patching was not working like we wanted it to work. Review Source SB Steve B. Systems Admin Hospital & Health Care Used the software for: 1-2 years ### "NinjaOne Simplifies IT Operations" September 9, 2025 4.0 NinjaOne has provided a reliable and user-friendly solution for managing systems. The dashboard is clean, reporting is effective, and deployment is straightforward. It has streamlined IT operations and reduced overhead. Pros The product offers a seamless deployment process. Easily deployable with minimal effort and Deploy in minutes, not hours Cons The solution should provide expanded support for on-premises backups. The current backup solution would benefit from additional on-premises backup options Switched from [Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/) NinjaOne offered a single dashboard to manage all endpoints, servers, and devices, unlike our previous solution which was fragmented. Review Source RS Robert S. Director of Information Assurance Hospital & Health Care Used the software for: 2+ years ### "NinjaOne - Customer service Nightmare and total money grab" March 5, 2025 1.0 We have been using NinjaOne since 2020. While the software served as a decent starting RMM, it often fell short of the promises made, such as the integration with Bitdefender GravityZone and market-comparable pricing for backup solutions. Additionally, it took over three months to discontinue services that were no longer available as add-ons within the portal. As an MSP, we experienced fluctuations in our monthly usage. Despite being sold on a per-seat model, the subscription-based contract required us to notify them five days in advance of any changes. On January 10th, I informed \[sensitive content hidden\], our account manager, via email and phone that we would be transitioning to ConnectWise. I emphasized the need to avoid penalties due to the five-day notification requirement. By March, NinjaOne expressed surprise and delayed the transition by almost three weeks, attempting to extend it beyond the five-day period to charge us for endpoints we no longer had installed. Despite having zero endpoints, they claimed we did not provide a 60-day notice. I advise caution when dealing with NinjaOne, especially if your account manager is Jake Hunter. Ensure all communications are documented, as reducing or terminating services can be challenging. Pros Screen share/connect software runs smooth and efficient Cons Mobile support Billing Account Manager Reporting Automation anything Scripts fail all the time Alternatives considered [ConnectWise RMM](https://www.capterra.com/p/239557/ConnectWise-RMM/)[IT Glue](https://www.capterra.com/p/170401/ITGlue/)[ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Reason for choosing NinjaOne Pricing was our main goal, it allowed us to move to an RMM solution from Logmein but we outgrow this solution within 2 years Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) Ninja could not longer provide the high level of software we need. Found outsourcing task that use to be done in Ninja to outside software vendors costing more money than we had started. Review Source sM scott M. IT Director Financial Services Used the software for: 2+ years ### "NinjaOne is Aces " February 23, 2026 5.0 After having this tool in our environment, it would be tough not to have this tool. This replaced GoTo Assist for us because it had so much more to offer. It's been the best addition to environment we have made in the last 10 years. Pros The remote access gives us more than one option. Patch management is a bonus, They constantly update and fix bugs and issues. Support is solid. Cons That I can't integrate out Bit Defender license into their platform it need to be purchased through them. Review Source LK Lorenzo K. Security Project Engineer Computer & Network Security Used the software for: 2+ years ### "Best RMM on the Market" September 9, 2025 5.0 Overall, my experience with NinjaOne has been exceptional. From the considerate account managers, to the devoted development team who actually cares about feedback on how to improve the platform. There has not been a moment we have considerate an alternate RMM solution since we adopted NinjaOne, and I don't anticipate that changing any time soon. Pros NinjaOne's dedication to improvements, engagement with their community, and strong automation capabilities all make this platform a no brainer to me. On top of these, the interface is extremely user friendly for new users, and issues are rarely present on the platform itself. Cons Customer support has been declining in quality over the last few years. Organizational features still are not quite where we'd like them, in that it would be nice to have folder structures for things like policies, reports, etc. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) Reason for choosing NinjaOne NinjaRMM at the time had a good reputation in the MSP space on Reddit and Discord and it met our needs, while trusting their fast turn around on customer feedback. Switched from [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Patch management issues, pricing, and customer support issues. Review Source EK Eric K. Owner Computer Networking Used the software for: 1-2 years ### "Simplifying IT Oversight with NinjaRMM" September 22, 2025 5.0 Overall, super happy and impressed. We tried both N-Able and Ninja, and it was a clear winner. Their support has been great, and our account executive is also really knowledgeable. If we can't figure it out via the dojo docs, we've always been given clear instructions via their support team. Pros Overall, the user interface is clean, informative and modern. You are able to easily navigate between organizations. Profile management is easy and allows you to categorize systems by location (and apply a policy at a location level). Having a single pane of glass to review each morning saves a significant amount of time and allows me to be proactive in letting my end users know where troubles are, rather than having them report - helps show the value of purchasing the services from me. Cons The backup features are getting better, but there are still some rough patches (for us at least). I'd like the opportunity to back up to a cloud provider (and storage target of my choice), as well as the ability to back up hardware devices. I have a few clients that have NAS's on their network, however I really don't have a great way of backing them up (apart from replicating the data to a local machine). This works for some of the smaller data stores, but not the larger ones. Alternatives considered [MSP Manager](https://www.capterra.com/p/242257/MSP-Manager/) Reason for choosing NinjaOne Solely the UI - while they have a lot of overlaps in the feature set, MSP manager looked (to us) like something out of the early 2000's. The look and feel of NinjaOne is modern and intuitive. Review Source PA Peter A. Automation Engineer Information Technology and Services Used the software for: 2+ years ### "The Best Modern Day RMM" September 9, 2025 5.0 We migrated to NinjaOne from CW Automate and have not looked back in any capacity. The platform is well designed and functions well. It is our most critical line of business application for supporting our clients and we are very happy with the solution. Pros The UI and dashboard is simple, clean, and effective. They have feature parity and then some across their RMM and remote software that allows our team to manage a significant amount of endpoints with ease. It is an extremely effective product with a smart team behind it, and the cost is very competitive. Cons There is the odd bug or change introduced that hinders operations, but it's generally minimal and their support and development teams are excellent in troubleshooting and resolving issues. Alternatives considered [N-central](https://www.capterra.com/p/13803/N-central/) Reason for choosing NinjaOne Ease of use, cost, and personal preference by decision makers. Switched from [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Cost and desire for a modern UI instead of a clunky app Review Source JK Joe K. System Administrator Civil Engineering Used the software for: 1-2 years ### "NinjaOne - Helped Us Manage Remote Locations" September 11, 2025 5.0 Great! It helps me and my team manage the health of remote machines, administer software, fix issues, track/log problems, and report on the overall well-being of the company's infrastructure. Pros Ease of use, all of the functionality it offers, allows me to manage multiple sites for customer support, the dashboard allows me to identify and address problems promptly, and ticketing helps log and track end users primary issues. Cons Too in-depth, you can really get into the nitty-gritty of it, and it can be a bit intimidating seeing all the options before you. Alternatives considered [EV Reach](https://www.capterra.com/p/137908/Goverlan-Reach/) Reason for choosing NinjaOne Easier to use, interface was more user friendly, allowed for more customization. Review Source NC Nathan C. Systems Engineer Computer & Network Security Used the software for: 1-2 years ### "One hell of a RMM SaaS utility" September 9, 2025 5.0 Pros Pricing, Support, Ease of Use, Platform View, Management. The NinjaOne Platform has been the easiest RMM utility I've used in the past few years. We've switched from another provider for archaic, old layouts and limited scripting abilities. Cons Support help area is hidden behind SSO. Some features may be "too simplified" or "too easy to use" that blocks the full features. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[MSP360 RMM](https://www.capterra.com/p/241467/MSP360-RMM/) Reason for choosing NinjaOne It's just a better product. Literally everything is better. Switched from [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) It's shit... Simple as that. Can't do custom scripting, poor reliability, etc. Review Source AF Allen F. Director of Information Technology Solutions Information Technology and Services Used the software for: 1-2 years ### "Great Product, Amazing Community" September 9, 2025 5.0 My overall experience has been great with NinjaOne. It has off-boarded multiple tools in our environment and it has streamlined our ability to support our systems. Pros Customer support is great but the community around the tool is even greater. I enjoy the dashboard and how many tools they've added into the platform. It has been extremely easy to remotely manage any computer added to the platform. Cons I have struggled with the Apple integration a bit. We have a bit of a unique setup on our MacBooks but NinjaOne should be able to handle it still. Alternatives considered [ConnectWise RMM](https://www.capterra.com/p/239557/ConnectWise-RMM/)[Microsoft Intune](https://www.capterra.com/p/230703/Microsoft-Endpoint-Manager-MEM/) Reason for choosing NinjaOne NinjaOne was the best price with the most integrations and tools. Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) I needed a better tool at a better cost. Review Source IB Ian B. Prevent Manager Information Technology and Services Used the software for: 2+ years ### "The Best RMM out There!" October 22, 2024 5.0 I setup and tested and have put into production NinjaOne. I would highly recommend using it if you are an MSP. Pros The Device management and RMM capabilities have been unmatchable with other products I have used and tested. Policies are very easy to setup and deploy. Cons There are some integrations I would like to see mor of especially with the software updates and deployments. Switched from [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Made the switch due to better cost and support offered by NinjaOne. Review Source JC Jackie C. System Administrator Utilities Used the software for: 2+ years ### "NinjaOne is the tool you have been missing" July 16, 2024 5.0 I trialed Ninja about 6 years ago and our team became dependent on it because it's that helpful of a tool. It was such an important tool even to me that when I started a new job, I knew immediately that ninja was a must have tool. You can't compare it to many other tools. I plan on always using Ninja as a tool because it really is a great resource to all sorts of IT admins. Pros What I like most about Ninja is that it is such a versatile tool, you can use it for just about anything you need as helpdesk, system admin, desktop application admin and probably much more. It's an intuitive tool and its not only reliable but also fast Cons Honestly the reporting but that has gotten much better with the latest releases this past year. Switched from [System Center](https://www.capterra.com/p/70929/System-Center/) SCCM just was not performing the way we wanted. It was a super complex tool, and it wasn't fast in any type of deployment. Review Source GF Gabriel F. IT Intern Computer Software Used the software for: Less than 6 months ### "Intuitive User Interface" February 26, 2025 4.0 Overall it was very easy to use and a good experience Pros The User interface is pretty intuitive and easy to use Cons Its relatively pricey when you compare to similar products Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Reason for choosing NinjaOne More customizable components and easy to integrate Review Source BS Bryson S. Systems Administrator Construction Used the software for: Less than 6 months ### "NinjaOne is great" August 8, 2024 5.0 NinjaOne was very easy to setup and has been great so far. Pros So far, NinjaOne has been a fantastic product for our company. Cons Ticketing system could use a little bit of work, somewhat hard to find what you need sometimes in the admin center. Switched from [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/) The price of ManageEngine went up significantly, switching to NinjaOne we were able to consolidate multiple vendors into one. Review Source GB Grant B. Network Engineer Financial Services Used the software for: 2+ years ### "Favorite RMM to use and manage" December 4, 2023 5.0 I am very pleased, The account managers have always been friendly and helped connect me with the resources I needed and features I have requested have been added over time. The product really feels like it has grown better and better over the past 2 years. Pros Ease of use, simplicity of using features and the platform performing as expected. There are also frequent feature updates that are taking community feedback and pushing those updates into the product. Cons Lacking a feature to directly send action or script output to an email. I have been able to work around this by baking in SMTP aspects to all scripts that need it to have the script handle that on it's own. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[ConnectWise RMM](https://www.capterra.com/p/239557/ConnectWise-RMM/)[Atera](https://www.capterra.com/p/144309/Atera/)[LogMeIn Central](https://www.capterra.com/p/169259/LogMeIn-Central/) Reason for choosing NinjaOne Ease of use and very robust and smooth patch management experience. Review Source NA Nick A. Technical Manager Computer & Network Security Used the software for: 1-2 years ### "Must read for anyone exploring RMM options in the marketplace... Look no further!" September 23, 2020 5.0 The uncanny thing about how Ninja caught our eye is that the technical ability of the platform was the last thing that sealed the deal for us, it was our experience dealing with Ninja as a company that really won us over. Merely reading through Ninja's website and social media content made us feel as if they were speaking directly to us, they seemed to know the pain & struggles we were feeling with our incumbent and purportedly had the answer - we had a good feeling, but the proof would be in the pudding... I submitted a query via their website and awaited contact. In the not too distant future I got a call from one of their Account Executives to follow up. \[SENSITIVE CONTENT HIDDEN\], (who I still deal with on a regular basis) from the outset knew that a deal of this size could be easily lost, so no pushy sales techniques or hard-play negotiations here. After about 2 months or so of discussions, technical demonstrations and aggressive testing by ourselves Ninja made us an offer. All I'll say is that they suggested a 12 month term, but we were that confident that we asked for longer. Pros Having spoken to other Ninja partners that have similar numbers of devices under management we have all deployed ninja in vastly different ways so that it slots perfectly into our day to day operations, but unilaterally agree that Ninja's RMM is the best foundation we have found for our needs. Key to this being it's flexibility for you to adapt it, or to adjust your working processes to complement it. Day to day we see that the Ninja RMM causes us less work, updates are released without breaking features that worked before and in general we are a more efficient team because of it. Cons We were trying to replace an RMM system that we'd worked with for almost 8 years, it would be too easy to draw comparisons between the two. Short of the obvious learning curve associated with working within a new dashboard and the retraining of "muscle memory" for us, there aren't really any "cons" to speak of. Reason for choosing NinjaOne In case it hasn't been clear so far, we're major advocates of Ninja RMM. They are a company that continue to demonstrate to us that they are committed to building a long lasting and fruitful partnership, which (quite intentionally, I’m sure) leaves us feeling like we don’t want to do business with anyone else. Switched from [N-sight RMM](https://www.capterra.com/p/163344/N-sight/) We're a UK based MSP covering London and surrounding areas with approximately 170 clients and 4000 devices under management. Having fallen out of love with our existing RMM provider who we'd partnered with since 2012 we found ourselves in mid-2019 exploring the marketplace to see if there was another platform out there that could cater for our RMM needs. The contract with our incumbent was set to expire at the end of November, to give ourselves enough room we wanted to be fully migrated by the end of October. We were able to migrate our 4000 devices in about 2 weeks using our incumbents system and some clever scripting to deploy the ninja agent, and Ninja's system to swiftly uninstall the old one. Review Source DC David C. System Administrator Law Practice Used the software for: 1-2 years ### "NinjaOne is Great" September 12, 2025 5.0 Pros Having a central pane of glass for all of my network management needs is fantastic. I am able to control patches, remote control user PCs, and deploy software seamlessly. Cons We are looking to have a full mobile device management capability with conditional access to completely lock down our environment. Switched from [N-sight RMM](https://www.capterra.com/p/163344/N-sight/) Software was provided by a previous MSP. Review Source MC Matthew C. Support Engineer Computer & Network Security Used the software for: 6-12 months ### "Easy to Use and Reliable RMM" September 9, 2025 5.0 Overall, NinjaOne has been a really solid RMM tool. It saves a lot of time on day-to-day tasks and makes it easy to keep everything updated and healthy. It feels reliable, and it’s taken a lot of stress out of managing multiple systems. Pros I really like how simple NinjaOne is to use. The interface is clean, and it doesn’t take long to get the hang of it. The automation is a big time-saver — patching, scripts, and software installs just run smoothly in the background. I also appreciate how stable the remote access is, and their support team is genuinely helpful when you need them. Cons The reporting side could be better. I wish there were more options to customize reports, especially for clients who want something branded or a bit more detailed. The mobile app works, but it’s definitely not as full-featured as the desktop version. Review Source KC Kyle C. Senior Software Engineer Information Technology and Services Used the software for: 1-2 years ### "Ninja a clear Winner" September 9, 2025 5.0 It has been a great improvement over our last RMM. Our last RMM was limited and with NinjaOne we get many great features and they are always updating the product. Pros It makes it real easy to deploy scripts to our machines. The reporting feature is also really well built and makes it easy to export data. Cons The backup solution was buggy when we first tried it. I think it is better now though. They are always improving their products. Review Source RV Roberto V. IT Manager Government Administration Used the software for: Less than 6 months ### "Great product for business network management" September 9, 2025 4.0 Pros EASE OF USE, accurate patching management, and effective support from constantly updated technicians. Cons The management of the hardware inventory of machines and non-networked devices connected to them needs to be improved. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) Reason for choosing NinjaOne lowest price and completeness of functions Review Source DN Dominik N. CEO Electrical/Electronic Manufacturing Used the software for: I used a free trial ### "it was great" April 19, 2025 5.0 My experience with NinjaOne has been largely positive. The platform is intuitive and easy to navigate, making it simple to manage devices and support clients remotely. It offers strong automation tools and reliable monitoring, which have helped streamline many day-to-day operations. While there are some limitations, such as the need for more customizable reporting options, the overall performance, responsiveness, and support from the NinjaOne team have made it a valuable asset in my tech toolkit. Pros everything it was great & really user friendly i really enjoyed using there software Cons While NinjaOne offers a user-friendly interface and powerful remote monitoring features, one drawback is the limited customization available for certain reports and dashboards. For organizations that require highly tailored analytics or visualizations, this can be a bit restrictive. Review Source PW Palash W. Operations Consultant Computer & Network Security Used the software for: Less than 6 months ### "User-friendly RMM plaform with great automations" March 10, 2025 4.0 NinjaOne has been a solid addition to our IT operations. The ability to monitor, manage, and patch devices remotely without complicated setups has saved us time and headaches. While the ticketing system and integrations can be improved, the overall functionality makes up for these gaps. Pros It's lightweight, easy to deploy and has clean UI that doesn't require extensive training to get going. NinjaOne makes remote monitoring and management easy. Cons The ticketing system is fairly basic and feels limiting at times. While the native integrations available are helpful, they could and should expand further. Review Source KC Kevin C. IT Intern Warehousing Used the software for: Less than 6 months ### "Great RMM, but expensive and lacks some features" December 12, 2024 4.0 The company I worked at used NinjaOne for a while, and it was great, however, it lacked features that aren't critical, but nice to have. It was also quite a bit more expensive than some other RMM solutions. Pros NinjaOne is extremely easy to use, has robust automation features, responsive customer support, and comprehensive remote management. Cons Some cons of NinjaOne are its limited integration options, feature gaps, and it's a little pricey. Review Source FP Fernando P. Administrative Computer Software Used the software for: Less than 6 months ### "NinjaOne has been a lifesaver for keeping track of my team's tasks and deadlines. It's user-friendly and has definitely increased our productivity." August 29, 2024 5.0 Pros The task management and time tracking features are a game-changer. It's easy to use and has helped streamline our workflow significantly. Cons I wish the reporting and analytics were more customizable and detailed. It would be great to have more flexibility in generating performance insights. Review Source Ghassan C. executive manager E-Learning Used the software for: 6-12 months ### "Ninjaone makes IT more efficient and meets our requirements " October 29, 2022 5.0 NinjaOne is a good experience, with great staff, and good prices - always changing and evolving products.With its ability to support a large number of computers while I am in my office, and its ability to proactively and reliably manage the infrastructure of our client's network, I consider it my right hand in my dealings with my clients and it has saved me the time to go to the client site, which I invested by adding more clients.Most importantly, I am a fan of working from home and social distancing to prevent some diseases.as well as the automation of the program Routine operations, are carried out without intrusiveness, which greatly improves work efficiencyNinja One customer support is provided by the help desk where they handle problems and help me reach my goal of serving my customers. Pros Once you are logged in to the website, the website will take you through the basic setup of your account, client's account, etc. Then you will be able to start using NinjaOne and easily go to the settings page to further customize your work.I consider NinjaOne as my right hand, NinjaOne is distinguished with a distinctive interface and a reasonable price with its dependence on cloud storage, and the software installations and server restarts are some of our best uses, and I'll not forget to mention that NinjaOne has a great email alerts system.A good advantage to work while ensuring social distancing to reduce the chances of infection with corona Cons To fully work with NinjaOne and serve the customer will, I have to use software like TeamViewer or Splashtop. , which I find underestimated the degree of safety. 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