# Page 8 | NinjaOne Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is NinjaOne the right Patch Management solution for you? Explore 287 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/184229/NinjaOne/reviews --- NinjaOne 4.7 (287) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 8 - Reviews of NinjaOne ## Showing most helpful reviews Showing 176-200 of 287 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JT James T. IT Technician Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Waterloo Air Products Plc" September 25, 2020 5.0 A great tool, cannot fault it. Has massively helped me in managing end point security and patches and the remote access splashtop streamer tool is excellent. Highly recommend! Pros Ease of use, visibility of all hardware is great, patch management and security is awesome, remote tools extremely helpful Cons I honestly cannot fault the software at all. It did everything I needed and more! Review Source SB Sebastien B. System administrator Warehousing Used the software for: 1-2 years ### "Ninja is good quality product" December 11, 2023 5.0 Pros It's been 2 years that I am using Ninja. I changed job in that time span and ask to implement it in my new place and we did. Cons I think Ninja can add more support for network equipment: for example, rebooting switches would be convenient. Review Source JG Jamie G. Senior IT consultant Information Technology and Services Used the software for: 1-2 years ### "Exactly what we needed from an RMM" March 26, 2021 5.0 Very good. Even though we're a small IT company, every member of staff have made us feel valued as a Ninja client. Pros The patch management works great, clients feel confident that we are proactive with important security updates. Cons The UI can be a bit tricky at times but the online FAQs are very helpful. Alternatives considered [ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/) Reason for choosing NinjaOne I was impressed by the efficiency, professionalism and that Ninja seemed to want to get to know us and work with our business. Switched from [N-sight RMM](https://www.capterra.com/p/163344/N-sight/) Price but the frequency of changes and management lost our confidence in Solarwinds (formally GFI, LogicNow, Hounddog). Review Source LD Lino D. CEO Information Technology and Services Used the software for: 6-12 months ### "Un ottimo prodotto/servizio" May 13, 2021 5.0 Ottimo prodotto che mi ha permesso una transizione indolore da un altro sistema. Particolarmente degno di nota l'ottimo servizio di contatto periodico con referente per accedere agli aggiornamenti, sottoporre perplessità e incomprensioni e per farsi seguire nella configurazione di tool del prodotto non ancora adottati. Pros La possibilità di personalizzare il prodotto e la semplicità di utilizzo. L'ottimo supporto pre e post vendita. La scelta di BitDefender come Antivirus e Teamviewer per l'assistenza remota. Cons La necessità di iniziare con un pacchetto minimo di 50 client. Un entry point più basso consentirebbe una crescita progressiva. Review Source VR Verified Reviewer Senior Tech Lead Telecommunications Used the software for: 1-2 years ### "NinjaOne for managing during WFH to provide IT support" June 3, 2022 4.0 Overall experience using NinjaOne is good, we are able to provide the IT support and help from Work from home to employees. Pros Feature I liked the most about NinjaOne is, it provides very low latency in screen sharing, which provides smooth experience in support. Cons There are some feature which can be improved like Screen appearances, some deployment policies can be improved further Review Source AL Angie L. Ing Software Information Technology and Services Used the software for: 1-2 years ### "Es de mucha ayuda" July 18, 2023 4.0 Pros Este aplicativo es de gran ayuda para brindar soporte IT remoto es intuitivo. Cons Puede tornarce algo lento cuando no se tiene buen internet. Review Source Paul B. Owner and Geobiologist Used the software for: 1-2 years ### "Ninja is a great RMM. I switched to it from a competitor and have been pleased." December 8, 2017 5.0 Management of all my client's computers. Pros Ninja is extremely simple. I started using it right away and deployment is a snap. The integrated Teamviewer is fantastic. They are responsive to user feedback and are constantly adding new features. It does a lot and I use it daily. Cons Tech sup can be slow to respond. I have had to make a couple attempts to get their attention in the past. They do come through eventually. The antivirus reporting could be a little stronger. Review Source Response from NinjaOne December 11, 2017 Thank you for your support, we will keep striving to be the best! JV Jesse V. Network Technician III Information Technology and Services Used the software for: 6-12 months ### "Best RMM out there!" November 13, 2019 5.0 We have been able to have eyes on all clients servers which helps us a lot since before server drives would die without us checking or the client paying for your manual backup check service. Ninja allows us to monitor networks at a fair price to us and them. It also allowed us to use the TeamViewer integration to disable all RDP access for a much more secure remote tool. Pros Ninja RMM has helped our MSP us better manage our growing customer base while providing us with the peace of mind client networks are being properly maintained and monitored. Cons We have not had many issues with Ninja RMM so far. If anything the company is younger than most RMM platforms but funny enough I find that to be an advantage since they are constantly adding features and improving their platform. Alternatives considered [N-central](https://www.capterra.com/p/13803/N-central/)[Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/)[ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/) Reason for choosing NinjaOne Ease of use and general management was less intense. Ninja RMM also had a great support team based in the US that is always extremely helpful. Review Source JC Jonatan C. Co-founder & CEO Information Technology and Services Used the software for: 1-2 years ### "Mejor software de monitoring para MSP" November 3, 2020 5.0 En general la experiencia con NinjaRMM es muy buena, y hay que destacar que siempre están implementando mejoras en el sistemas que desde hace unos meses ha ido mejorando mucho. Pros \- Fácil implementación - Posibilidad de implementar & customizar alertas (servicios, procesos, event viewer,etc(...)) - Compatibilidad con Mac\* - Integración de antivirus (Bitdefender o Webroot) desde NinjaRMM - Posibilidad de control remoto de equipos/servidores (Windows/Mac) Cons \- No puedes personalizar el dashboard principal - Poca integración con SNMP v3 para monitorización avanzada - Pocas opciones de automatización para Mac (Instalación/Updates) o gestión de equipos Mac - Poca integración con Linux - No desarrollada la parte de integración con Hyper-V como sistema de virtualización (VMware, si) Review Source EA Eduardo A. Analista Internet Used the software for: 6-12 months ### "Painel RMM incrível" April 30, 2022 5.0 O Ninja permite otimizar o software dos sistemas e gerenciar os usuários proativamente os problemas e automatizar muitos dos sistemas de problemas e sistemas de gerenciamento dos problemas. Pros A primeira é a facilidade de configuração e organização para diferentes clientes. Se você tiver experiência com ferramentas de administração do sistema, a curva de aprendizado será mínima. Achei o NinjaRMM fácil de configurar patches e scripts e implantar sua integração Webroot. A equipe de suporte ao cliente da NinjaRMM se dedica a ajudar a tornar a NinjaRMM acessível e adequada às suas necessidades. Cons O ponto negativo que posso dizer é que não possui um método de distribuição integrado. Você precisa confiar no AD ou em algo como o PDQ Deploy para implantá-lo automaticamente na rede. Review Source Lincoln E. IT Manager Used the software for: 6-12 months ### "Good Product, Great Support" July 30, 2018 5.0 Easy remote monitoring and management. We monitor 200 devices and keeping track of and remediation of issues is very simple with Ninja Pros We all want a product that works well and has great support. Ninja RMM meets and exceeds that benchmark. Ninja has an easy to use, well laid out user interface with plenty of options to meet varying needs in the RMM market. When things don't work as expected the support team is exceptional. They take the time to understand your specific issue and get the problem resolved in a timely fashion. Cons At times certain screens load slowly and I'm impatient. Ninja does stay on top of this issue and resolves it when the problem occurs. Review Source KD Kevin D. I.T. Manager Computer Networking Used the software for: 1-2 years ### "We are fortunate as an MSP to have implemented NinjaRMM as our network device monitoring solution." August 7, 2017 4.0 The ability to proactively manage our Customer's network infrastructure with confidence. Pros To be a good MSP, good tools must be available. Those tools must be accurate, cost-effective and of course, easy to learn. Ease-of-use and customizable policies for device management and alerting are two of the features/benefits that stand out with this product vs. the competition. Being able to reliably and proactively monitor/remediate Windows/MAC and SNMP devices is the fundamental goal of our MSP relationship with our customers and NinjaRMM makes that possible in a cost-effective solution. Cons I would like to see more detailed and customizable reporting options, such as the ability to create a custom report that will list any of the metrics I choose from the collected data. Also, I would like to see integration with more mainstream antivirus solutions. Review Source Response from NinjaOne August 7, 2017 Hi Kevin, Thank you for your kind words. We are restructuring some of our data on the backend to make it more accessible for reporting. This is a little bit involved and we'll let you know when we are close to new reporting features. Thanks again for being a partner! -Andy Tyler J. IT Integration Manager Mining & Metals Used the software for: 6-12 months ### "Ninja Server Monitoring Tool" February 28, 2020 5.0 Pros Server monitoring is key and Ninja was able to help us out big time here. Such a great product and easy to install and get setup. Cons Sometimes the dashboard when you login isn't as intuitive as it could be. Wish it was easier to customize and maybe create some shortcuts to problem child servers. Reason for choosing NinjaOne We just felt Ninja was the easiest to install and get things going. Seemed well put together and organized. Review Source MV Mauro V. Ceo Information Technology and Services Used the software for: 6-12 months ### "Controllo parco instalalto" February 22, 2021 5.0 Positive experience, great support and excellent request for collaborations Pros Ease of implementation and use, clean console Cons you cannot customize the dashboard with specific field Switched from [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) Easy console and use Review Source MH Matthew H. Owner Information Technology and Services Used the software for: 2+ years ### "Switching to NinjaRMM was one of the best decisions we have ever made as a company. " August 10, 2017 5.0 Productivity has gone up since we have been on NinjaRMM, even my "non-tech" office manager uses NinjaRMM with ease. Pros Ease of use, the layout and design are intuitive and both easy to learn and teach, but it is also a very powerful tool to have at your fingertips. Their choice of partners is well thought out. The partners that are selected provide positive tools I can take to my clients without hesitation. The online community is very active and the key people at NinjaRMM are right there just as involved and always ready to listen to new ideas. Cons Maybe some tweaks in how the reports that we provide to our clients could be setup. I would like to see the ability to select what items gone on each report. Some clients want just a general overview while other clients want all the dirty details. Review Source Response from NinjaOne August 14, 2017 Hi Matthew, Thank you for your support. We look forward to keep delivering features the community wants. -Andy MP Mario P. CEO Computer & Network Security Used the software for: 6-12 months ### "Optimizing time while NinjaRMM does routine work for us" September 4, 2020 5.0 Little by little we are configuring and customizing your policies to work for us. At first it cost us a little but we have the help of NinjaRMM Pros Once they learn how to use it, the interface is very comfortable and productive. The ability to personalize everything to the way we work in the company. Cons It still has few integrations. They still don't have it, for example, zendesk (and they use it to support me). Let's see if they improve soon Switched from [Atera](https://www.capterra.com/p/144309/Atera/) Atera was fine as everything (ticket, invoicing etc ...) in one but we need a product with more options and specialized in monitoring Review Source VR Verified Reviewer System Administrator Used the software for: 2+ years ### "Ninja RMM is the best RMM tool that we have ever used" June 15, 2018 5.0 Pros Pros, the cost, the fact that you are not locked into a contract, the simplicity, the fact that their support is extremely helpful and are able to reach. Cons I wish that their reporting options had a bit more customization. I wish that their AV was able to report a bit more to the console. Review Source TJ Timothy J. IT Manager Education Management Used the software for: Less than 6 months ### "Reliable remote management" July 27, 2023 5.0 Our experience with NinjaOne has been a positive one, the staff are all friendly and will ben over backwards in trying to help you. Pros NinjaOne's patch mangement is reliable and allowed us to streamline our software updates in a hybrid working environment. Cons The notifications telling users to reboot their machines after software updates has been called "Annoying" by our end users (it "nags" them every hour to reboot until they do so) Review Source EA Eli A. Network Admin Hospital & Health Care Used the software for: 1-2 years ### "More Then You Think" December 4, 2023 4.0 Pros Does more than I knew it could. Awesome you can run CMD prompts without user seeing anything, file browse/delete, uninstall/install programs, schedule programs to install as well. And, it's all done withing one dashboard! Cons Some settings are difficult to find if you do not use them regularly. Review Source AC Adam C. Network Administrator Information Technology and Services Used the software for: 6-12 months ### "Solid product that just works. Doesn't try to be overly fancy or complicated." February 24, 2018 4.0 Makes managing client servers and workstations much easier than our last RMM platform. The Integration with TeamViewer is top-notch and works almost like it's part of the product. Pros We like the simple and easy to navigate interface. When testing the product compared to other RMM platforms, we noticed right away the difference in how simplified Ninja was and it didn't take us 10 minutes clicking on ten sections and five sub-sections before we found the setting we were looking for. Cons The product does lack some features, and as new features are added it does take away some of the easy-to-use nature of the interface. Hopefully Ninja will be able to balance the addition of new features (which it does need to remain competitive) with maintaining a clean interface. Thus far, they've done a pretty decent job, but that may be due to the product still being fairly spartan compared to the bigger players in the industry. Fortunately for us, we did not need all of the extra bells and whistles the big guys have. Those extra features don't come cheap, either. Review Source Response from NinjaOne March 7, 2018 Thank you for the review Adam, we will do our best to be the best RMM on the market. Please send any feedback related to features to pm@ninjarmm.com JW Jarom W. Director of Operations Information Technology and Services Used the software for: 2+ years ### "Ninja is a fantastic RMM tool. It elegantly combines simplicity with ease of use." December 14, 2017 5.0 Network administrators can make managing hundreds if not thousands of machines an achievable task. It's fast, it's simple, and it just works. Pros Combines easily with other related IT MSP tools via API, makes managing large groups of computers a piece of cake. The dashboard is simple, and UI is intuitively designed to be easy to operate. It's reliable, and the Ninja support team is responsive and helpful. After using a plethora of other RMM tools, Ninja has them all beat. Cons TeamViewer/Ninja RMM integration sometimes is slower than I'd like to synchronize data, but it still works reliably for the most part. There's not a whole lot I dislike about this tool, mostly just wishing it had more features and integrations. (Which are constantly expanding.) Review Source Response from NinjaOne December 15, 2017 Thank you Jarom! We had 10 feature releases in 2017 and have a lot more planned for 2018. JW Joshua W. Chief Technology Officer Information Technology and Services Used the software for: Less than 6 months ### "Breath of Fresh Air" November 20, 2020 5.0 We cannot say enough how great our experience with Ninja has been so far. The platform is top shelf and everything we need to operate our business is at our fingertips. Our sales and onboarding process was the easiest, most laid back and honest experience we have had in a while. \[SENSITIVE CONTENT HIDDEN\] was amazing. He was honest and upfront with us, never pressured us into something that didn't fit and worked with us to get an agreement that was best for everyone involved. We could not be happier. Pros Coming from the ConnectWise ecosystem we were very excited to see a platform that was modern, easy to use and had fantastic integrations with the products we use. The setup process was great and the entire team from pre-sales to sales to onboarding was wonderful. Cons If we had to pick a con about the Ninja platform it would be the lack of integration with other AV software like SentinelOne. Review Source JW Jon W. Director Information Technology and Services Used the software for: 2+ years ### "Progressive solution, progressive company" March 15, 2021 5.0 Pros Over the years of using Ninja, one of the biggest impacts is how progressive the company is and how much they listen to their users, constantly looking to improve their service offering, without increasing costs. The product is intuitive and in depth at the same time. We are often contacted by competitions but we value our relationship with Ninja & their product that nothing drives us to move away. Indeed their continual improvement pulls us closer to them. Cons There are no negatives that I have come across. Review Source VR Verified Reviewer it support Computer Networking Used the software for: 1-2 years ### "their SMS login is not working - no fix from their support in timly manner" October 3, 2022 2.0 not good, major issues should be fixed at the time and not dragged out, Pros their is not a lot - I'm not impressed by their lack in support. Cons the Sydney office is not picking up the phone - I doubt if it even exists, SMS verification not working - if you need Ninja to fix the issue they are not doing it in a timely manner. Review Source CH Chris H. IT Support Religious Institutions Used the software for: 1-2 years ### "Ninja helped us bring automation to IT Ops" April 25, 2019 5.0 NinjaRMM has helped us bring automation to our team and cut back on the man hours of patching our devices. It gives us a quick overview of the health status of our devices. We are able to bring more automation with the script library and hope to roll out event-driven scripts to solve some of our recurring issues. Pros This product was designed cloud first in mind. Many other products I looked at required the use of on-site servers. Ninja has Mac and Windows support with Linux on the road map. Supporting all the major OS' that we run. The Patch management in Windows and third-party patching has saved us many man hours of our regular patching. Cons no Mobile App as of right now. It's on the road map but this would be super nice to have as my team is always on the move with a mobile device. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.