# Page 7 | NinjaOne Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is NinjaOne the right Patch Management solution for you? Explore 287 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/184229/NinjaOne/reviews --- NinjaOne 4.7 (287) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 7 - Reviews of NinjaOne ## Showing most helpful reviews Showing 151-175 of 287 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DR Dani R. Manager IT Information Technology and Services Used the software for: 1-2 years ### "Great improvement with the Ninja implementation" December 5, 2023 5.0 Pros Ease of implementation, deployment in client server infrastructures, great control of different server anomalies. Ticket management. Cons At the moment there are few disadvantages, since the tool is updated with new improvements. Review Source GB Gary B. Consultant Computer Networking Used the software for: 2+ years ### "Ninja meets all requirements " November 8, 2019 5.0 I support about 100 desktops and 5 servers with Ninja. It’s my lifeline to my clients and saves me untold hours by not having to go onsite and by automating many routines. Pros The interface is what I like best. It is clean and easy to navigate, even though there are a lot of features. You can choose to stay simple on the surface or go deeper for more tools. Cons I wish they had more routine training for the more complex aspects of the program. There’s a lot to learn that would help me but I need some hand holding! Reason for choosing NinjaOne I had a good experience with the people at Ninja right from the beginning. They were not pushy but very helpful. With their help I was able to begin using the program immediately. Switched from [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) Ninja has a more easily readable and navigable interface. It has helped me do more in a shorter time. Review Source Christopher Ryan N. Sales & Marketing Manager Information Technology and Services Used the software for: 1-2 years ### "Mixed Emotions" May 6, 2021 4.0 It is a competitively priced tool and when configured well - works fine - as long as you can get over the initial setup and configuration. Pros Ninja is feature-rich RMM and competitively priced against the likes of nother RMM tools - its integrations with 3rd party services is also really good. we were using Acello and Solarwinds - and the integration was very easy to setup. Cons Its very difficult to configure - its not really out of the box - there is an absolute mound of work to get workflows and SLA's imported. We/I underestimated this time considerably. Review Source WC William C. President Information Technology and Services Used the software for: 1-2 years ### "Reliable RMM, Responsive Support, Receptive Executives, and One of the best softwares I have used" September 25, 2018 5.0 There was always a fear that the patching of machines was not being done properly. And the basic thing we are paid to do was patch. We would spend countless hours with other platforms verifying, rectifying, and doubling our work load. Ninja's patching just works, and now they have added reboot notification on the main dash so we can see in a glance what machines need reboot to complete a patch. Even with schedules reboots, this is a security blanket. Pros The tool, just works. No fuss no mess. The MSP market space is hard enough without dealing with tools that do the opposite of what it is supposed to do. I have used other platforms, they start with K & N. One was just a bear to use, the other couldn't keep agents online. But Ninja, you install it, you set it and you check it. It just does it work. Which is to make my engineers life easier. What use to take 12 engineers, now takes 4. What you pay, is definitely not reflective of what you get. And the best part, they truly understand that in order for them to succeed, they need company's like mine to succeed. A true company that partners with us. I cannot say enoug good things about them. Cons The reporting is a little lite, but the community has raised its concerns and now the fix is on the road map. Same goes for a slew of other features that the community wanted/needed. Just wish they could 100X their development team every quarter . Review Source Stefan S. IT'ler und Telefonmann Computer & Network Security Used the software for: 2+ years ### "gutes produkt; top betreung; sehr guter support" June 10, 2021 5.0 einfache web ui mit relativ viel such felder; Pros einfach zu installieren einfach zu bedienen Cons es muß relativ viel über eigenen scripte gelöst werden - server eye z.b. hat wesentlich mehr fertige sensoren Alternatives considered [Atera](https://www.capterra.com/p/144309/Atera/)[Server-Eye](https://www.capterra.com/p/182172/Server-Eye/) Reason for choosing NinjaOne die installation der updates über server-eye hat damals nicht funktioniert.. das updates manuell bereitgestellt/freigegeben werden sehr gute betreuung durch hr wolter!!! Review Source Juan Carlos E. SEO Computer Software Used the software for: I used a free trial ### "Take your skills to the next level" July 12, 2023 4.0 It allows me to stay on top of any device performance issues or anomalies, so I can take quick action to fix them before they affect users.Also, the customer service is exceptional. Pros I really like this platform, I can solve user problems quickly and efficiently, which saves me time and increases my productivity. Cons If I had to mention one thing, I would say that the initial learning curve might require a bit of time and effort to fully familiarize yourself with all the functionalities and features of the platform but I still loved it. Review Source ML Mika L. System Specialist Information Technology and Services Used the software for: 1-2 years ### "Working with NinjaRMM" August 3, 2022 5.0 Overall Ninja has helped us much more than earlier product. Ninja portal is user-friendly (easy to use) and Ninja´s support has served us well. Overall ninja is good value for money. Pros Device Management, Remote access tools, Support, Patch management Cons No Teamviewer support for Linux-devices, some device reports could be better -> opportunity to modify reports more. Review Source Rudy M. Technical Consultant Information Technology and Services Used the software for: 6-12 months ### "NinjaRMM is the best of RMM's!" December 5, 2019 5.0 I have been able to focus on bigger task without having to worry about patching and network connectivity loss. To get notified immediately when a server is off-line is exactly what I need. Not to mention the amount of smooth selling our clients receive. The positive comments coming back from our clients is enough for us to stay with Ninja. Pros I have been using the NinjaRMM for several months now and am always excited about the updates to improve the use of it. I have not been disappointed at all in their patch management. NinjaRmm is user friendly and the product is very reliable. As an MSP, we are always busy multitasking, it is awesome to have a reliable software to care for our clients. Love the real live updates for the workstations and Servers. Cons There is nothing really to dislike about NinjaRMM. I would like to suggest that within the app that there are more options to do things as you can in the web interface Review Source dF david F. Director Information Technology and Services Used the software for: 2+ years ### "A fantastic product" July 23, 2021 5.0 a very helpful team Pros simplicity, great features and a doddle to setup. Some useful features, not available elsewhere Cons i would like more software options, and maybe a tech call every quarter to go through my setup, and suggestions or help with Ninja Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) Reason for choosing NinjaOne best all rounder Review Source NS Nathan S. Managing Director Information Technology and Services Used the software for: 2+ years ### "Outstanding Piece of kit!" April 30, 2019 5.0 We are able to automate and detect a multitude of tasks and issues before they are needed to be done manually. This software does exactly what they say it does, saves you time and money. If you are in the MSP field and are looking for a RMM solution, don't waste your time with the opposition, go to NinjaRMM. Pros We have grown along side this software, from the very beginning we were told what milestones Ninja were going to hit and they always come up with the goods. Our business has been able to grow rapidly and efficiently due to the help of this software and ease of use. We trialed almost every other software on the market, we wanted value for money and ease of use. If that's what you are looking for NinjaRMM is what you are looking for! Cons If i were to be really picky i would have to say, development was a little slow in the beginning however every company has to find their feet. I can say these guys really have and they have a good support chain to continue to grow. Review Source BL Bill L. IT Manager Construction Used the software for: 1-2 years ### "Simple & Powerful" October 21, 2019 5.0 NinjaRMM has helped us keep on top of the status of all our Windows systems. It does this with a simple and intuitive interface. Pros This product is simple and intuitive. Yet despite the simplicity, it is also very powerful. I have confidence that I know the status of all our Windows systems. I am able to remotely connect and manage our systems quickly and easily. Patch management is fairly straight forward to configure and monitor. Cons The product isn't quite the "single pain of glass" dashboard that I would like it to be. The SNMP support for monitoring network devices doesn't give one the needed in-site into standard network devices. Another weakness is the inability to group devices within sites. One other item that could be improved is to add the ability to send alerts to different emails, based on status. Reason for choosing NinjaOne Simplicity and cost. Switched from [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) Autotask was complex and hard to figure out. Review Source VR Verified Reviewer IT Manager Oil & Energy Used the software for: 1-2 years ### "Easy to use RMM software that checks all the boxes" February 24, 2020 5.0 Ninja has helped us take control of our remote assets as well as internal assets. It makes it easy to remotely connect to a computer and deploy software with ease. Pros The software is easy to use and deploy. Allows remote connectivity and monitoring of many assets, even if they don't reach the domain often. Cons I would like to see a set storage place where programs and scripts could be placed. Instead, I link to Dropbox or Onedrive to deploy programs Switched from [N-sight RMM](https://www.capterra.com/p/163344/N-sight/) Solarwinds was clunky, expensive, and lacking in features. Review Source KS Kyle S. VP Operations Information Technology and Services Used the software for: 1-2 years ### "A fantastic RMM tool, with a few needed features yet to be added" June 27, 2017 4.0 Ninja has streamlined our service delivery offerings and saved us money. It's a great tool and offers fantastic value. Pros Value and feature set are the two easy ones. But the biggest difference with Ninja is the support and development. Support (and everyone else at the company), have been AWESOME to work with. Ninja has also kept their roadmap up to date and hit every milestone on it. That is HUGE from a software company. We have been very happy working with Ninja over the last 18 months. Cons Ninja is lacking some search features that larger organizations need. For instance, with other products, we are able to run any crazy search our heart desires and act on it. For instance if we want to see all Windows 10 machines that have the latest version of Chrome installed across our entire client base, it's not possible with Ninja. We've been working with the company to get this implemented. Once they have that capability, I will have no other complaints! Review Source Response from NinjaOne June 27, 2017 Hi Kyle, Thank you for your feedback, it is much appreciated. We've recently released an advanced search feature under our Devices view through which you can build queries for Windows 10 machines that have Chrome greater than Version X. We're also hard at work with third-party patching so you can patch all versions of Chrome that's out-of-date. Stay tuned for that release :) JC Jason C. Support Consultant Information Technology and Services Used the software for: Less than 6 months ### "NinjaOne - You are asured to be kicked out of the system repeditivly. " January 3, 2024 1.0 Will never recommend the product to anyone ever. You are guaranteed to lose all your tickets work. it is like gaming in the 90's Save and save often. Pros Looks pretty and i would say that is where it ends. Cons Constantly logs you out while working, Get messages "inactivity timeout", however busy working on a ticket or a remote session that takes at time 5 attempts to initiate. Review Source VR Verified Reviewer Founder / CEO Information Technology and Services Used the software for: 2+ years ### "Exceptional RMM" May 12, 2020 5.0 Ninja team is one exceptional group of professionals who will do anything to make you happy and they sincerely want to help you when you need help. NinjaRMM helped us A LOT since we started using it 2 and some years ago. Warm recommendation. Pros UI is excellent, everything is intuitive and easy to find. Managing clients' devices is easy and fast. The policy manager allows customization and reports are spot on. Cons There were some issues with TV integration, however it was TV issue, not Ninjas. The mobile app needs some more functionalities. Review Source SH Stephen H. Ceo Computer Networking Used the software for: 6-12 months ### "Reviews of product " April 2, 2024 4.0 Pros It's very easy to use it was. It was even easier to train somebody how to use it. Cons It could always be user-friendly or more. Also the price too Review Source SK Stan K. I.T. Specialist Information Technology and Services Used the software for: 6-12 months ### "Get the job done" September 2, 2020 5.0 Ninja is aggresively customer focused - as it should be. Pros I like the smooth and fast interface. Other products have universities setup so you can spend days and weeks learning their system. That is not needed here. It gives me exactly what I need to get the job done. Cons Anything can be improved. Some aspects of the interface could be tweaked. Reason for choosing NinjaOne I just liked the interface better. Switched from [Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/) Needed a faster simpler interface to get the job done without a bunch of overhead. Kaseya was a good product but I don't have time to devote to learning the intricacies of the product. Ninja does everything that I need it to and also does not require a contract (it's month to month). Review Source Tyler F. Service Manager Information Technology and Services Used the software for: 1-2 years ### "Looking for a complete RMM product that's easy to use and doesn't break the bank? This is it." October 23, 2019 5.0 Overall experience is positive with little downside other than their growth. As they grow and the software/service catalog expands, you have to be able to move at their pace. Not a downside, but something to be aware of. Pros Ease of use is the best part about the software, but my biggest reason for loving Ninja is the support team! Cons I've had some issues getting to the community pages, but otherwise, it's been a solid product. The tech team has been calling me directly when they find new things or would like to test changes. Reason for choosing NinjaOne Cost and small business mentality. The representatives at Ninja care about their clients and in turn the client's customers. Review Source ND Nate D. President Information Technology and Services Used the software for: 2+ years ### "NinjaRMM - Our Strategic Partner - Simple and Powerful" April 29, 2019 5.0 NinjaRMM gives us the ability for just a few technicians to manage hundreds of endpoints from anywhere in the world with real-time insight into everyday problems and remote support through Teamviewer. Pros We partnered with NinjaRMM after running demos of over a half dozen similar RMM tools. None of them were as intuitive as NinjaRMM or offered the amount of features. NinjaRMM is constantly developing their product and releasing updates based on feedback from their MSP client base. Their support is always available and they actually want to help you solve problems. They are a strategic partner that we could not live without. We love the integration with Accelo (our PSA platform), Cloudberry (backups), Webroot (antivirus) and Malwarebytes (anti-malware). Cons There is nothing that we dislike about NinjaRMM. If there was something we didn't like we would have picked another RMM tool. Review Source SE Sebastian E. CEO Information Technology and Services Used the software for: 1-2 years ### "ein sich stetig erweiterndes Tool" January 20, 2022 5.0 Pros Leichter Einstieg, angenehm einfacher Rollout, Zuverlässige Benachrichtigungen, Übersichtlich und Umfangreich zugleich Das Dashboard gibt für einen Überblick alle notwendigen Informationen auf einen Schlag, man erkennt recht schnell wo nachgearbeitet werden muss. Durch die Anpassbaren Richtlinien können kundenindividuelle Alarme und Benachrichtigungen ausgelöst werden. Das Ausführen von Skripten kann aufgrund von regelmäßigen Abfragen automatisiert werden. Es werden regelmäßig neue Funktionen vorgestellt, welche sich gut in den Alltag integrieren lassen und uns auch bereits ein weiteres System haben ablösen lassen. Cons Die Skripte sind mitunter unübersichtlich dargestellt, hier hilft jedoch die Suche (sofern die Skripte mit entsprechenden Informationen eingepflegt wurden). Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Review Source RS Rick S. Senior IT Specialist Computer Games Used the software for: 6-12 months ### "Simple, straight forward IT management software" October 29, 2020 4.0 Overall I've had a great experience, especially comparing to other software I took on at the same time. The support is great, having an account manager is handy if you need someone, documentation is nice and the software also looks good. I've been able to support our organisation well with this product and there's probably even more I can do with it that I've yet to discover. Pros The remote control is great to have especially during this period, also being able to see at a glance what state our systems are in. The support for this software is great and the fact they have a public roadmap helps satisfy curiosity of features/wishes we want to see in the product. Having European support is also super helpful, no waiting for US people to wake up! Cons It can be a bit tricky to use some of the features you don't often use, however although I say this, they have simple documentation that you can follow to achieve your goals, if not they're support always helps. I do like that they already have integrations with other software and that more are in the pipeline. Features that are missing for me at the moment is cross organization user accounts and SAML SSO but these are both in the pipeline. Review Source BC Brayan C. Analista de sistemas Information Technology and Services Used the software for: 6-12 months ### "Rapido y Eficiente como un Ninja" December 27, 2022 5.0 Pros es un aplicativo muy util en muchoscaso, ya que sus herramientas son completas e intuitivas. Cons Puede llegar el caso que el equipo no compla con las caracteristicas o se ponga lento en una que otra ocacion. Review Source PT Pat T. VP Sales Computer & Network Security Used the software for: 2+ years ### "Ninja Review" October 22, 2019 5.0 We have been very satisfied with the product so far. Our rep has been very responsive to our needs as well. Pros Ease of use and features is the main reason. The product was easy to deploy compared to the older one we moved away from. Anti-Virus feature and TeamViewer add on. Cons The reporting functions need some improvement as well as the backup functionality. Alternatives considered [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) Reason for choosing NinjaOne As mentioned before ease of use , price point and our rep. Switched from [Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/) Ease of use was the main reason. Review Source KB Kagera B. Project Manager Business Supplies and Equipment Used the software for: 1-2 years ### "My Experience With NinjaOne" April 30, 2024 5.0 Pros The tool comes with great remote support features It makes IT management easy Cons With , all has been seamless. It is affordable too. Review Source DV Dennis V. Network Engineer Information Technology and Services Used the software for: 1-2 years ### "Fast and easy to use RMM " October 25, 2019 5.0 Pro-active management of our clients. We see problems before the customer realizes it's there. Pros The RMM is lighting fast compared to others. The Remote tools are very easy to do maintenance on the background without interfering the users. You can set monitoring policies on companies and also create policies with inheretance with saves alot of time to make something for another type of device. For example: monitor specific services on a DC, but add an extra that inherit it, and add the exchange template to it :) They keep the MSP up-to-date with a roadmap, and keep adding features and still manage to keep it simple to use. In the last year they added VMWare support, this was a big thing that they were missing, but now they finally have it ! Cons There is no Linux agent, but it's on the roadmap. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.