# Page 4 | NinjaOne Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is NinjaOne the right Patch Management solution for you? Explore 287 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/184229/NinjaOne/reviews --- NinjaOne 4.7 (287) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 4 - Reviews of NinjaOne ## Showing most helpful reviews Showing 76-100 of 287 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SN Stefan N. IT professional Information Technology and Services Used the software for: 6-12 months ### "Goede keuze voor MSP'ers die opzoek zijn naar een RMM oplossing" August 12, 2024 5.0 Persoonlijk contact is altijd goed. Denken mee in oplossingen. Actieve Pros De oplossing is erg compleet en actief in ontwikkeling. Documentatie is goed voor elkaar en de regelmatige updates bevatten veel nuttige zaken. Je ziet dit ook terug in een transparante roadmap. Cons Prijs kan voor startende MSP'ers aan de hoge kant zijn in vergelijking met andere oplossingen, maar de functionaliteit en actieve community maken dit goed. Alternatives considered [Syncro](https://www.capterra.com/p/207618/Syncro/)[Action1](https://www.capterra.com/p/180609/Action1-RMM/)[SuperOps](https://www.capterra.com/p/235300/SuperOpsai/) Reason for choosing NinjaOne Compleet product, goede ondersteuning, luisteren naar de gebruikers. Review Source LT Laura T. Marketing - Designer Computer Software Used the software for: I used a free trial ### "NinjaOne keeps me organized and on top of my tasks effortlessly. It's a game-changer for productivity!" September 26, 2024 3.0 Pros Seamless task management and intuitive interface make it a go-to for staying on track. Cons The reporting features could be more robust, and I'd like to see more integrations with other apps. Review Source JC Jorn C. Strategic-Operational Manager Information Technology and Services Used the software for: Less than 6 months ### "Great RMM all in one package" August 21, 2024 5.0 Overall experience is very good, since the start with Ninja. Community is great as well via Discord. Pros Recently we did migrate to , after a trail /test period of a couple of months. We made the choise for NinjaOne, as we are really impressed how user friendly, fast and straightforward the system is. As well the onboarding is really simple, within a couple of weeks, we are fully onboarded. Cons not much to note over here. Overall we are very happy with Switched from [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) We would like to have a more complete product Review Source AZ Ana Z. It Administrative Consumer Electronics Used the software for: 1-2 years ### "NinjaOne helps me keep track of my tasks and stay on top of deadlines easily." August 9, 2024 4.0 Pros The interface is user-friendly and the automation features save me time. Cons I wish there were more customization options for task organization and labeling. Review Source AF Angel F. IT Manager Automotive Used the software for: Less than 6 months ### "NinjaOne keeps my team organized and productive, love it!" November 21, 2024 5.0 Pros Intuitive interface, great task management tools Cons Occasional lag during peak usage times, mobile app needs improvement Review Source AF Alexia F. CMO Consumer Electronics Used the software for: I used a free trial ### "I use NinjaOne to keep track of my tasks and collaborate with my team effortlessly." September 20, 2024 4.0 Pros The interface is user-friendly and the task management features are efficient. Cons I wish there were more customization options for task organization and prioritization. Review Source EH Erik H. Manager IT Information Technology and Services Used the software for: Less than 6 months ### "Best RMM so far" August 13, 2024 5.0 Pros Quickdeployment, easy to use, quick response on support questions, good boarding policy Cons Pricing not direct available only via accountmanager Alternatives considered [nAbleMD](https://www.capterra.com/p/75736/nAbleMD/) Reason for choosing NinjaOne Easy and good interface. More up to date Review Source LM Lewis M. IT Specialist Real Estate Used the software for: 1-2 years ### "Lewis M Ninja review" July 11, 2024 5.0 Pros I love the features, specifically the fact that you can do ad hoc connections and users do not need to be on the domain. Cons Setting up was difficult, also difficult to remove and reinstall. Review Source Jessica B. Lead Instructor & Senior Network Administrator Education Management Used the software for: 1-2 years ### "Great RMM with additional capabilities continuously added - Great price!" April 28, 2023 5.0 Pros It's extremely easy to implement. Lots of built-in tools not included with other providers on the market. Cons Nothing - usually there is something, but I have no cons. Reason for choosing NinjaOne Combination of things: Price, implementation time, and their sales/tech team! Switched from [N-central](https://www.capterra.com/p/13803/N-central/) Tools, ease of access, low overhead. Every conversation I have had with sales included their various members of their tech team. Extremely knowledgeable & not pushy at all. Last provider was extremely annoying when it came to asking about new licenses, tools, updates, etc. Their web portal was outdated and was a convoluted UI. A member of their sales team was EXTREMELY PUSHY & RUDE! Did not want to take no for an answer & couldn't possibly comprehend my lack of time for their sales calls. I am much happier with NINJA - SO GLAD I MADE THE SWITCH!! Review Source Elisa Q. Responsabile marketing Marketing and Advertising Used the software for: 1-2 years ### "Il ninja perfetto per il Team IT" April 7, 2024 5.0 Abbiamo potuto con il Team IT avere una conoscenza/monitoraggio constante e consapevole delle risorse e le reti. Dashboard, ticketing funzionale e intuitivo. Possibilità di analizzare gli Endpoint da remoto avendo tutti i dati in tempo reale. Ci ha aiutato e risparmiato tempo in ufficio per molte attività. Pros Essendo Open source è davvero totalmente personalizzabile se si è sviluppatori esperti. Software intuitivo chi ha una base risulta semplice l'approccio. Cons l'assistenza clienti essendo open source è limitata, bisogna avere nel team sviluppatori esperti per poter sfruttare al meglio . Review Source TB Tomson B. IT Administrator Civil Engineering Used the software for: 6-12 months ### "NinjaOne - Great potential" December 4, 2023 4.0 Pros It's able to get Windows patching down quite well with granular management of patches to be applied to PC's with different policy sub types on what patches can be applied or overridden for a device specifically. The PC device management is easy-ish to use being able to manage PC's with manual overrides and also what other rules to be applied (e.e. remote control software to be pushed out, restart frequency, container it sits in, etc) Ninja was fairly easy to implement & manage as it's almost entirely web based with a lightweight client. The Ninja Dojo has great resources not just for but best practices as well & support is quite responsive. Cons The extra integration items are somewhat lacking. Such as: The bundled Bitdefender AV is quite lacking in management. You can only manage it from the Ninja Console & cleaning up malware with it is quite difficult. There's no bulk select feature, so you have to manually clear each alert one by one in the event of a false positive being picked up multiple times. The ticketing is quite basic, it could use with extra features such as the ability to use custom domains for the support email address. It also has problems displaying images properly where they are get stripped out of emails received or not show up. Likewise,attachments can be somewhat selective in what items get passed through, some attachment items such as eml files get dropped. Asset management is also a little more challenging in here as it's hard to get a full overview of all your devices properly. You can't get a nice spreadsheet with all the details you see in the individual device such as spec list, usernames, etc. Alternatives considered [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) Switched from [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/) Helpdesk ticketing is very basic & does not offer any extra features or remote support tools Review Source EF Eliot F. Technical Lead Information Technology and Services Used the software for: Less than 6 months ### "A solid, simple, modern RMM solution" December 4, 2023 5.0 It's simple and doesn't represent a huge investment of time, which when you have a lot on your plate is optimal. Pros We recently migrated to NinjaRMM and I'm really impressed how simple and straightforward it is to set up. It also has a really clean, modern UI which is a big plus compared to some of the more legacy players in the market. Another big plus is that it supports disabling/hiding a lot of features that you don't want to use, which makes it easier to do a phased rollout/implementation. Lastly Ninja's onboarding services were good and their techs were helpful! Cons Since it is a newer player on the scene, there's a lot of rapid development going on, so some things you'd expect from a more established product might be not-exactly-how-you'd-expect-it, and you're waiting on their (tbf, pretty rapid) development cadence to catch up. Alternatives considered [N-central](https://www.capterra.com/p/13803/N-central/) Reason for choosing NinjaOne is month to month. We could have gotten a slightly cheaper rate with N-central, but then we'd be locked into a contract. For us, it's worth it to pay a little more to not suffer vendor lock-in. Switched from [LogMeIn Central](https://www.capterra.com/p/169259/LogMeIn-Central/) LogMeIn Central was not super pleasant to use and not nearly as feature complete as . Review Source WL Warren L. General Manager Information Technology and Services Used the software for: I used a free trial ### "A very affordable RMM solution." January 6, 2023 4.0 The onboarding was extremely quick, our guys were very quick to get used to the new GUI and it is a very useable product. Not really used the support yet so can't comment on that. Pros The price is very comparable to it's competitors, but one of the main benefits, is that it feels like a one stop shop for IT. Most things you will require, are all under the hood, so to speak. Helpdesk, asset management, remote support etc. Cons We do like providing our customers with lots of stats. And the reporting only gives us so much that we can do. I'd like to see this expanded to include more custom fields. Alternatives considered [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Reason for choosing NinjaOne Pricing and the features which it offers. The different products which we could integrate was also an attraction. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) The pricing was more attractive. Review Source BL Brian L. Technical Director Information Technology and Services Used the software for: 1-2 years ### "Ninja One changed our business" August 8, 2022 5.0 Fantastic, I can't fault ay aspect of the solution or the people working with the company. Pros The ease of use along with the great development, technical, support and sales teams mean we are never stuck. That great relationship with the company along with the efficiency of the software means we gave gained and incredible amount of time to do work instead of working on the software. Cons The only criticism I have of Ninja One is that they produce a huge amount of features regularly but we would love to have access to them often before they are ready. This is due to the development being customer driven so the upgrades they offer are always great and we are a little impatient! Alternatives considered [N-central](https://www.capterra.com/p/13803/N-central/) Reason for choosing NinjaOne Better functionality, better ease of use, better value, and better people to work with. Switched from [Atera](https://www.capterra.com/p/144309/Atera/) Needed a more mature and capable product Review Source NR Nick R. Infrastructure Manager Computer & Network Security Used the software for: 1-2 years ### "Excellent RMM software, highly recommended." March 4, 2021 5.0 Our overall experience of NinjaRMM is massively positive. The platform has enabled us as an MSP to fully manage all our clients patching and asset management needs. Pros Excellent portal interface, that is so clear and concise for everyone to use. The patch management and asset information is top notch. The features and functionality of the platform are also superb and always being added to. Cons Nothing, the platform works so much better than the RMM software we replaced. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[Atera](https://www.capterra.com/p/144309/Atera/)[Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/) Reason for choosing NinjaOne The pricing structure and overall usability was light years ahead of any other vendors offerings. The presales technical information was excellent. Switched from [SolarWinds Patch Manager](https://www.capterra.com/p/182264/Patch-Manager/) Costs of SolarWinds was expensive. The portal layout and design of SolarWinds was clunky and not intuitive to use. NinjaRMM's simple cost brackets and online portal are lightyears ahead of SolarWinds and other RMM platforms. Review Source MT Marek T. CEO Financial Services Used the software for: 6-12 months ### "NinjaOne Review" May 12, 2023 4.0 Overall, my experience with was highly positive. The platform's user-friendly interface and customizable options allowed me to effectively manage tasks and workflows. The intuitive design made it easy to navigate and access the tools I needed, boosting productivity. The exceptional customer support ensured that I received prompt assistance whenever required. Although the limited integration options were a drawback, the core functionalities provided by NinjaOne met my needs. With continued updates and enhancements, NinjaOne has the potential to further optimize workflows and become an even more valuable asset for businesses and individuals alike. Pros One of the things I liked most about was its intuitive and user-friendly interface. The platform was designed with simplicity in mind, making it easy to navigate and utilize its various features. The clean and organized layout enhanced productivity and allowed me to quickly access the tools and information I needed. Additionally, the extensive range of customizable options and templates offered flexibility in tailoring the platform to my specific needs. The customer support provided by NinjaOne was also exceptional, with responsive and knowledgeable staff ready to assist whenever I encountered any issues or had questions. Cons While had many positive aspects, one thing I liked least was the limited integration options with third-party applications. Although it offered essential features and tools within its platform, there were instances when I needed to connect and sync data with other software or services. The lack of seamless integration with popular applications and platforms made it more challenging to streamline workflows and consolidate information. Expanding the range of integrations would enhance the overall usability and interoperability of NinjaOne. Review Source IG Ioan G. IT & Project Manager Information Technology and Services Used the software for: 1-2 years ### "Migrating to NinjaOne was the best choice for our firm " January 25, 2022 5.0 We use a majority of the functionnalities (monitoring, scripting, remote control, update management) on a daily basis, but still have the pleasant feeling of discovering new ways to deploy, retrieve information on the clients park and save time on time-consming tasks. On the human level, discussing with the team has always been a real pleasure, as they are accessible, from the commercial team to the back office team (support & expert team) . After more than a year and a half working with their tool and having regular exchanges with the NinjaOne team, I have never experienced the classic and destestable one way relationship : provider to client. I can truly say that the relationship with the NinjaOne team represents a real collaboration between two companies. Pros Compared to the RMM Platform we used for more than 4 years (which was a must in the market), I discovered with a complete tool bringing a real sense of modernity in this RMM sector. I'm still wondering how their team managed the difficult task of combinging a fully developed tool with and an interface easy to apprehend. Cons So many functionalities that it was sometimes frustrating for my team to figure out how to totally manage the tool. Reason for choosing NinjaOne Efficient, complete and constanly evolving tool. Last but not least, we did not just represent an influx of money like it used to be with or previous RMM product. We had team that listened to our requests and was always available to help us in our development plans. Switched from [N-sight RMM](https://www.capterra.com/p/163344/N-sight/)[SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) When I started the Solarwinds collaboration, the RMM tool was providing enough functionalities to meet our needs, but over the years, the tool looked more like a patchwork than a fully developed tool, giving us mixed feelings. The day they made us feel like we were not a client but just an influx of money, this was the day I decided to go for another RMM Tool. Review Source KH Kamran H. 3rd Line Information Technology and Services Used the software for: 2+ years ### "Amazing RMM Dashboard, Very simple, easy to use & deploy, great alerting and does it all!" September 24, 2020 5.0 NinjaRMM is fantastic, our engineers productivity have increased. Our SLA's are being met faster, Ninja just lets me and my colleagues get on with our job, providing all the information, monitoring and tools we need without it being cluttered or too in your face. Pros For me as a 3rd Line Engineer and someone who oversees the Desks and manages Engineers, Ninja just gives us all the tools and enables us to do our job so much more quicker and easily compared to predecessing RMM tools. The Dashboard first of all is very clear and informative and very easy and simple to use. It is not cluttered and displays all your relevant alerts exactly where they need to be. The integration process was also very simple, its literally one click of a button of installing an agent. If you use RMM, then its simple to automate and deploy this as of apposed to other RMM tools which are clunky, stop responding and break so often! Cons There are a few bits and bobs missing from Ninja, for example TeamViewer automatic integration and deployment on MAC(s) but after discussion with my great Account Manager he pushed this forward to Development, as he always does with anything that I think would be great to be added to Ninja. Its fantastic as pretty much at all opportunities my requested features I have seen been added so they are very responsive and do listen to Administrator needs. Reason for choosing NinjaOne The integration and the way everything worked at Ninja was great and just fit for us to seamlessly move over all of our customer devices easily. The support is also great and responsive, and also very friendly and helped us throughout the process. Fantastic all around Switched from [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) I'm not fond of ConnectWise, I feel as if it has too much to offer, which is not a bad thing but in a lot of areas it is just underdeveloped, buggy, slow and clunky. So many things do not work and being very technically versed speaking to the support team a lot of the time just got no where. Review Source LR Luca R. Sig. Computer & Network Security Used the software for: 1-2 years ### "Software per MSP" May 28, 2022 5.0 It has greatly simplified the work of technicians. It has improved all prevention work and especially the ability to handle multiple devices at once. Pros What is interesting is the ability to automate so many repetitive and tedious functions for an IT person. Centrally manage patches of windows and third-party software. Cons The thing that perhaps needs improvement is that when running tasks at set times there is no option to have an email arrive with the outcome of the task. Alternatives considered [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) Reason for choosing NinjaOne Price, simplicity, functionality and product offer Switched from [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) Because in my opinion handled the update patch better. Furthermore, the price includes a ticketing system Review Source Gil M. CTO Accounting Used the software for: 2+ years ### "Best-in-class RMM for internal IT Departments" November 22, 2022 5.0 Overall has allowed us, via automation, to turn our internal IT Department with very limited staff into an army. IT now has an insight into all assets, networks, and activities allowing us to become extremely proactive. Integrated ticketing and Documentation modules allow us to utilize NinjaOne as a nearly one-stop hub for all things IT (we still utilize a separate Remote Access vendor for enhanced features only they offer). Pros After reviewing a host of RMM vendors we decided on for affordability, features, integrations, and support. What we like most is the feature set that revolves around automation. The dashboards, alerting and other features are intuitive and extremely effective. We now utilize the Ticketing module along with Documentation which alleviated two third-party vendors for us. Cons Not much to report here. There are the occasional service disruptions to regional instances (ex. US, CA, EU, etc.) however we have not suffered any lengthy outages (typical growing pains). Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[Syncro](https://www.capterra.com/p/207618/Syncro/)[N-central](https://www.capterra.com/p/13803/N-central/) Reason for choosing NinjaOne We chose over the competition due to its reliability, customization, affordability, integrations, and premier-level rapid support. Review Source Tim V. Director of Technology Facilities Services Used the software for: 6-12 months ### "Best RMM tool on the market" May 22, 2020 5.0 I manage an in-house IT department and we always struggled with tracking hardware, history, and status. No matter what we found, we just couldn't get one that was accurate and easy to keep up to date. Ninja just DOES it. I don't have to think about it. I know all my machines in Ninja and the latest info on them is all right there. This makes our network more visible, trackable. My team solves issues faster, more accurately, and in a happier way than ever before. Pros Ninja was so easy to setup. It's fun to tweak. The scripts are simple and there are even some basic templates. It tells me everything I need to know about a computer and what's going on. The integrations have been a huge help. Their documentation is precise, easy to follow and accurate. Our account manager actually cares and checks in on us every 2 weeks. Good vendors are so rare, no matter the product. I'm not really sure I could love this product and this company any more than I do. Cons The only things I can think that I wish was if Ninja made some their own basic ticketing system. That's not a complaint about the product at all, but the other partners they integrate are way more complicated and expensive than I'd like. I know Ninja would crush it if they made a simple one of their own that was tightly integrated with the Ninja portal. Also, the NMS deployment is slightly clunkly. I would like Ninja to bring that in house too. Alternatives considered [Atera](https://www.capterra.com/p/144309/Atera/)[Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/) Reason for choosing NinjaOne Ninja was easier and integrated better with the tools I wanted. The company was more pleasant to work with too. Switched from [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/) spiceworks wasn't accurately keeping my hardware up to date. Review Source LW Lucas W. Owner Information Technology and Services Used the software for: 2+ years ### "ninjaRMM slices through the RMM competition" June 16, 2017 5.0 Recommendations to others considering the product There is only one option for ninjaRMM and that's their SaaS model. They use an API framework that allows for integrations with third-party software to provide that single-pane of glass experience. They have a well-rounded "out-of-the-box" solution set and are continuing to mature their features and capabilities. The executive team and leadership are experienced and driven to be the leader in the RMM space. What business problems are you solving with the product? What benefits have you realized? Status Pros wanted to find a cost-effective solution that would scale with us as we grew. Our experience with other RMM solutions found us wasting time "getting it to work" instead of building real solutions for automation, scripting, remote control, monitoring with "action on" sequencing, integration with third-parties through a single-pane of glass, and a cloud platform that allows us to properly manage our clients from any device, anywhere, anytime. Pros We know all too well that your vendor will make or break you. The team at ninjaRMM has built a solution that simplifies the RMM platform for technology providers with a modern approach. Our experience with the team at ninjaRMM moves the bar way up when it comes to supporting our technicians and third-party integrations. We have found them to not only listen to us but provide responsive and intelligence solutions in a timely manner. Status Pros keeps our client satisfaction levels high by using solutions that actually work they way they are supposed to, ninjaRMM is by far our best and leading solution loved by all of our clients. We can extend the ninjaRMM platform to our clients allow them access to their collateral including beautiful reports and shared access to all the features ninjaRMM offers. Cons Our excitement around ninjaRMM has us looking forward to the roadmap ahead for solutions that are not yet supported. This means we'll have to wait for these solutions as they become available. As a start-up, ninjaRMM is using modern software solutions which can slow down the adoption process for solutions that are not yet modernized to support their API framework. Review Source Response from NinjaOne June 16, 2017 Hi Lucas, Thank you very much for your kind words! We've been on a tear in 2017 with multiple major releases and are looking to keep the same pace for 2H 2017! Please feel free to reach out to me if you have any questions or feedback, pm@ninjamsp.com AM Andrew M. Technician Information Technology and Services Used the software for: 6-12 months ### "NinjaOne is the NumberOne RMM for MSPs" April 10, 2024 5.0 Outstanding. I love and couldn't do my job efficiently without it. Pros Ease of use, ease of deployment, the GUI is simple yet gives you everything you need at a glance, simple patching functionality and asset organisation. is incredible. Cons I honestly can't of any shortcomings of . It's an incredible product and must have for any MSP. Review Source Patrick P. System administrator Computer Software Used the software for: 6-12 months ### "Best RMM in the business" December 4, 2023 5.0 Making it easy to patch our assets and keep control over them. Our remote users love it when we can easily remote in and fix their problems. Pros is easy to use. When you browse its admin center, everything makes sense. Things a properly layed out and easy to find. You can get going in just a few minutes. We use it on a daily basis and it's bundled with amazing features. Cons A little tiny issue here and there, but nothing their technical support weren't able to handle. Switched from [N-central](https://www.capterra.com/p/13803/N-central/) Switched from an CSP to onprem technical support Review Source MS Matthew S. Network Manager Education Management Used the software for: 1-2 years ### "FGS RMM Review" March 3, 2021 5.0 We have great support from our account manager and the support team at Ninja RMM. The platform did exactly what we needed and wasn't over priced. Pros Having the constant monitoring and alerting sat in the background was so helpful. We did not have to worry about constantly checking the health of our network every 10 minutes as we could rely on Ninja RMM to do this for us and alert us when something started to go wrong. Cons The platform occasionally sent out false alerts which although we could react to, did prove a little frustrating at 1am Reason for choosing NinjaOne We looked a series of opensource and paid for alternative, but ninja had that cutting edge with its monitoring and web platform Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.