# Page 3 | NinjaOne Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is NinjaOne the right Patch Management solution for you? Explore 287 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/184229/NinjaOne/reviews --- NinjaOne 4.7 (287) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 3 - Reviews of NinjaOne ## Showing most helpful reviews Showing 51-75 of 287 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kevin Y. Managing Director Information Technology and Services Used the software for: Less than 6 months ### "Easy to deploy RMM but costly." May 3, 2025 5.0 The solution is sound, with great documentation, support and well designed interface that made it easily deployed. However the solution was expensive with no remote support or helpdesk features in the standard license. Pros Easy of deployment, setup, with very good documentation and support on hand to assist with any issues. Cons was more expensive than other RMM solutions, with the license not including remote support features or helpdesk features. Alternatives considered [Pulseway](https://www.capterra.com/p/141792/Pulseway/) Reason for choosing NinjaOne was running a promotion that allowed us to evaluate the effectiveness of the platform with less expense. Review Source JD Jaime D. Administrador de Sistemas Broadcast Media Used the software for: 1-2 years ### "Ninja One en LLYC" September 9, 2025 5.0 Gestión perfecta de los dispositivos Windows, gestión de parches, control remoto, control de inventario y gestión de licencias Pros la facilidad de gestión de el parque informático de mi compañía , la gestión de inventario, y la gestión de parches. Cons De momento la falta de recursos para dispositivos Apple a la hora de poder gestionar los dispositivos. Review Source VR Verified Reviewer Engineer Accounting Used the software for: 6-12 months ### "Fast and reliable IT management" January 9, 2026 4.0 It is a powerful, modern RMM tool. It has significantly improved our team's efficiency by automating routine maintenance and remote support. Pros The interface is very fast and easy to navigate. It allows me to manage and monitor all my endpoints from a single, clean dashboard without any lag. Cons The reporting tools can be a bit limited for complex needs. I wish there were more built-in templates to customize data for my clients. Review Source AH Andy H. CTO Information Technology and Services Used the software for: Less than 6 months ### "Gr8 RMM solution " September 10, 2025 4.0 Very good and its always reassuring when you see constant development of a product with many new features and fixes regularly being released. Pros Really easy setup configuration and use at great value. Its been such an easy switch from our previous system which has been great Cons Lack of AzureAD credential support is currently an issue but we are assured its being released soon. Alternatives considered [nAbleMD](https://www.capterra.com/p/75736/nAbleMD/) Reason for choosing NinjaOne Simpler to use, mire recommendations from peers. Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Licence expiring and product no longer seemed be getting any development. Review Source NL Nathan L. CEO Owner Computer & Network Security Used the software for: 6-12 months ### "Great Product for a new MSP" April 28, 2025 4.0 Very good product and it is a solid platform. Great for an MSP that is just starting out, as we were. Pros Easy to use and setup. There was not much training that needed to be completed. The RMM access was very intuitive and easy to use. Cons It was not that granular. I needed something that was more robust at the time. There were not a lot of options to drill down to groups of machines. Review Source LT Linze T. IT Support Officer Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Great overall" October 1, 2025 5.0 Pros Easy to use and has a very intuitive user interface with simple navigation which is useful for quick fixes. Cons There is a slight learning curve in setting up the device management profiles but once learned it is a powerful tool Switched from [N-sight RMM](https://www.capterra.com/p/163344/N-sight/) Better price and features were provided by Review Source HG Heldor G. Manager Mental Health Care Used the software for: 6-12 months ### "Efficient and User-Friendly IT Management Tool" March 27, 2025 4.0 After the initial confusion with the pricing, managing and monitoring with has been very nice. Pros It has amazing automation features with a very user-friendly interface, making remote monitoring and management easy. Cons The pricing structure can be confusing, and some advanced reporting features could be more customizable. Review Source AJ Andrew J. NOC lead Information Technology and Services Used the software for: Less than 6 months ### "Best decision we have made" May 4, 2025 5.0 It has been a positive game changer for us. We were able to lift and shift from our old RMM in a matter of weeks and now are building at an incredible pace. Pros Extremely fast and responsive. Coming from other solution this RMM never slows down. Cons There could be more granular permissions. Right now it’s not super clear what rights will affect other parts of the platform. Org level custom fields should be a thing and just aren’t yet. Switched from [N-central](https://www.capterra.com/p/13803/N-central/) Too many issues with Ncentral remote control and unreliable agents Review Source AO Asher O. CTO Information Technology and Services Used the software for: Less than 6 months ### "Agile company with excellent RMM" November 19, 2024 5.0 Overall excellent experience. I can't recommend them enough. The people are great, support is knowledgeable and responsive. Software works well. Pricing is reasonable. They're continuing to add features and communicate with its partners. They really seem to have it together. Onboarding was a breeze. Their documentation is extensive and many of the articles include explainer videos. Easy to use. Pros The people at are great. They're big enough where they have the benefits of a large organizations, but small enough where I feel like I have fast, personalized support. Everyone from the initial salesperson to account manager and technicians have been very professional and responsive. Their software just works. I rarely have issues with the managed agents. If I ever have a question, their support gets back to me the same day, sometimes the same hour. Very impressive! Cons I'm hard-pressed to say anything bad, as nearly everything is great. There are a few minor improvements that could be made, but more of a nice-to-have than a need. Even so, what I love is that they have a publicly visible product roadmap so you can see what's coming next. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[N-central](https://www.capterra.com/p/13803/N-central/)[ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Reason for choosing NinjaOne Reviews, features, all-in-one system, reliability, pricing, friendly people that are easy to work with. Review Source AG Alexandrino G. CEO Cosmetics Used the software for: I used a free trial ### "Vale a pena experimentar." July 11, 2025 4.0 É prático e com mais actualizações será ainda melhor. Facilita até para usuários menos instruídos e ajudando-os a proteger seus android. Pros Simplicidade nas operações, ajustado para os sistemas android, não põe o telefone pesado, é prático e facilita usuários iniciantes. Cons O sistema de verificação de emails e sua consequentemente proteção não são bastante optimizados para os perigos do mercado de hoje. Review Source WM Will M. Manager Computer Networking Used the software for: 1-2 years ### "Best IT management system I have used" March 20, 2026 5.0 The whole IT staff here loves . We have looked at and tested a few other management systems and we all agree this is the one Pros is a great IT management software. It has worked amazing sinced we deployed it. all the techs love it. Cons The UI seems a bit dated and could use a refresh but all and all it is not a big deal and still works great Review Source TW Tim W. IT Health, Wellness and Fitness Used the software for: 2+ years ### "Great RMM Tool" February 24, 2025 5.0 Pros great tool for remote management and install Cons scripts sometimes break, searching devices can be annoying Review Source DP Daniel P. IT-Leiter Wholesale Used the software for: Less than 6 months ### "Einfaches Cloud Management mit vielen Extras" January 17, 2025 5.0 hilft uns in Zukunft noch besser unsere Infrastruktur zu aufrechtzuerhalten. Pros Einfache Benutzeroberfläche aus der Cloud, Konsolidierung verschiedener Services (Ausrollen von Software, Desktop-Übertragung, etc), Support Cons Es ist eine reine Cloud-Anwendung. Bei wem dies nicht möglich ist, sollte sich eine andere Lösung suchen. Switched from [baramundi Management Suite](https://www.capterra.com/p/177946/baramundi-Management-Suite/) Baramundi hat lange gute Dienste geleistet. Es wirkt von der Oberfläche aber etwas aus der Zeit gefallen, das Linux-Management ist aktuell noch überschaubar und eine Desktop-Freigabe ist nicht möglich. Review Source JH Joe H. Operations Director Computer & Network Security Used the software for: I used a free trial ### "Why did we not try them out sooner" September 29, 2024 5.0 After trialing the product we are in the process of putting together a schedule to migrate from our existing solution to Pros The interface is amazing and feature packed. Also support is very helpfull and informative while setting up and testing the product Cons It can become a little pricey if you have many users or a low number of users but very endpoint heavy. Switched from [Syncro](https://www.capterra.com/p/207618/Syncro/) More stable product, much better support and easier to use. But biggest was that Ninja works where syncro has bugs that cause things to not run or work as expected. Review Source AA Aiden A. Fullstack Developer Computer Software Used the software for: 6-12 months ### "Good With Caveats " November 22, 2024 4.0 Pros Relatively expensive, especially for a small team. This seems to kind of conflict with the actual use case of ninja one, for small to medium teams. That being said, setting up management devices is extremely straight forward and saved a lot of time. Cons It is good at what it is good at, advanced features for automation and analytics is really difficult to properly accomplish. The learning curve is exponential, starting out simple. Review Source FD Fabian D. Systeembeheerder Information Technology and Services Used the software for: 6-12 months ### "Uitstekende ervaring met NinjaOne" August 13, 2024 5.0 Uitstekend, zowel de werking van de applicatie als de support. Pros Eerder dit jaar zijn wij overgestapt op en we zijn zeer tevreden met onze keuze. Het systeem is overzichtelijk en functierijk, waardoor we al onze klanten gemakkelijk via één portaal kunnen beheren. Een groot pluspunt is dat we ook (cloud)back-ups en beveiliging in hetzelfde overzichtelijke portaal kunnen bijhouden. De ondersteuning van NinjaOne is uitstekend; elke vraag wordt snel en effectief opgelost. Cons Tot op heden zijn we nog geen minpunten tegengekomen, alleen maar verbeteringen. Alternatives considered [N-sight RMM](https://www.capterra.com/p/163344/N-sight/) Reason for choosing NinjaOne Overzichtelijker en we werden gelijk vanaf het begin goed geholpen. Switched from [Atera](https://www.capterra.com/p/144309/Atera/) We wouden een programma met meer overzicht en functies die aansloten op onze werkwijze. Review Source GS Gert-Jan S. Co-Owner and IT Security Expert Information Technology and Services Used the software for: 6-12 months ### "Configure, Deploy & Enjoy" August 7, 2024 5.0 Great support, no guerrilla sales (yet ;)) hands-on technical sessions to adopt the product, and easy to use RMM tooling to get the best out of your servers and endpoints. Pros In every piece of the software, you sense that this has been built by MSP'ers for MSP'ers, the hardest part for an MSP company like us is to maintain your policies over different customers, that's where Ninja fits for us like a glove, also very impressed with the built-in Back-up, documentation and ticket solution! Cons For us, the Bitdefender Gravity zone is needed for some customers that dont have EDR yet, for us, this integration is working fine but we are not so amazingly impressed by Bitdefender itself, for us Bitdefender still feels like a tool where you have a zillion options instead of having a 'out of the box' perfect solution. Review Source lJ lucas J. Systeem Netwerkbeheerder Information Technology and Services Used the software for: 6-12 months ### "Review Ninjaone" August 19, 2024 5.0 We zijn overgestapt van N-able RMM naar Ninja, het vorige product voldeed eigenlijk aan geen enkele verwachting meer. Elk alternatief was dus voor ons vooruitgang, uiteindelijk na 2 of 3 gesprekken met Lode besloten om het toch maar eens te gaan testen. Hadden we het maar eerder gedaan. Wat een verademing is dit pakket , automatiseringen zijn makkelijk, patching heeft weinig tot geen problemen en machines enrollen en update to date brengen is super gemakkelijk Pros Proactieve monitoring Kostenbesparing /efficiëntie Schaalbaarheid Securitytechnische eisen Goed beheer op afstand Goede automatiseringen Cons Startpagina niet in te richten. Gezondheid apparaat met meer statussen definiëren Alternatives considered [Atera](https://www.capterra.com/p/144309/Atera/)[SuperOps](https://www.capterra.com/p/235300/SuperOpsai/) Reason for choosing NinjaOne Patching werkte niet 100 % in deze applicaties. Switched from [N-sight RMM](https://www.capterra.com/p/163344/N-sight/) EOL product , geen ondersteuning+ slecht werkende patching. Review Source LC Laura C. Resource manager Hospital & Health Care Used the software for: Less than 6 months ### "Good it ststem" April 9, 2025 5.0 All round seems like a good system. No complaints Pros I like the remote login so that it can log in Cons No complaints as of yet. Not been using it long Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Unsure why we switched. Not part of that team Review Source LM Loris M. IT Manager Computer & Network Security Used the software for: 1-2 years ### "Un RMM ben fatto, ed anche bello!" August 17, 2024 5.0 Ottima, sistema facile da usare, aiuta a risparmiare molto tempo. Pros La semplicità di gestione delle funzionalità, l'interfaccia grafica semplice, intuitiva ed accattivante, la numerosa quantità di personalizzazioni possibile, il supporto tecnico veloce ed efficiente. Cons Talvolta il rilascio di alcune funzioni fatto frettolosamente e parzialmente non funzionanti Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[Take Control](https://www.capterra.com/p/242258/Take-Control/) Reason for choosing NinjaOne Mi è piaciuta la console e la facilità di personalizzazione, oltre che il supporto Review Source NL Nish L. ABC Research Used the software for: 1-2 years ### "NinjaOne Usage" September 18, 2024 5.0 has been great tool for us to use. Especially, it works seamlessly when we remote control the devices. Pros Easy to use and automation of tasks. It's been great to use this product. Cons Format of the devices dashboard. It needs a bit of upgrade as the software doesn't integrate very well with Lenovo laptops. Review Source MO Marco O. Responsabile ICT Computer & Network Security Used the software for: 1-2 years ### "Servizio Ninja RMM " August 15, 2024 5.0 Ho privato diverse soluzioni RMM ma nessuna di quelle provate ha un interfaccia così intuitiva. Il prodotto è adatto non solo ad utenti esperti, ma anche i neofili sono in grado di utilizzare la soluzione senza disporre di particolari competenze specifiche. Gli aggiornamenti sono periodici e vengono regolarmente rilasciate nuove funzionalità . Pros Interfaccia intuitiva e continui aggiornamenti del prodotto con l’introduzione di nuove funzionalità. Cons Ancora non si dispone di in integrazione multitenant con servizi di autenticazione esterni. Ma sono in roadmap nuove integrazioni. Switched from [Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/) La semplicità di utilizzo e la user experience sono stati fondamentali per la scelta della soluzione. Review Source PP Patrick P. IT Administrator Automotive Used the software for: 1-2 years ### "Für IT Admins ein Muss" August 15, 2024 5.0 Durch schafft unsere kleine IT Abteilung es, Tickets von Mitarbeitern viel schneller zu lösen. Auch der Zeitaufwand von Windowsupdates oder Software Patches hat sich stark verringert. Pros Man hat alle wichtigen Tools an einem zentralen Ort (Tickets, Patchmanagement, Softwareverteilung, ...). Alle Infos die ich brauche (z.B. Daten eines bestimmten Rechner oder Server), sind immer schnell zu finden. Ausserdem kommen immer wieder neue Features und Verbesserungen hinzu. Cons Um alles nutzen zu können, ist einiges an Einarbeitszeit notwendig. Allerdings hilft hier die Doku und der Support sehr schnell und gut. Review Source JP John P. Mede eigenaar Computer Networking Used the software for: Less than 6 months ### "NinjaOne als service voor u ook belangrijk is" August 13, 2024 5.0 Zeer tevreden over het product RMM en zijn nu ook bezig met de mobile device management, hebben een mooi dashboard ontworpen met hulp van de support afdeling, en hebben ons oude ticketsysteem omgezet naar het ticketsysteem van . Pros staat duidelijk voor Service en aftersales, en de servicedesk is pas tevreden als wij tevreden zijn. Heel erg fijn dat zij hun product ook echt optimaal willen laten gebruiken door de klant. Wanneer NinjaOne goede service verleent, dan kunnen wij dat ook naar onze klanten doen. Cons Ik kan niets bedenken. En als er iets zou zijn, dan wordt dit opgelost zover mogelijk door Switched from [N-sight RMM](https://www.capterra.com/p/163344/N-sight/) Niet tevreden over licentiemodel, gestopt met Androit ondersteuning op mobile devices Review Source RS Remco S. CEO Information Technology and Services Used the software for: Less than 6 months ### "My opinion" August 20, 2024 4.0 It is super nice. We got monthly sessions to discuss the problems and support is doing everything to help us with implementing RMM in our company. Pros The support from , monthly sessions and overall the RMM product Cons They are focussing on to many products therefore the RMM is at some point walking behind. Switched from [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) Kaseya.... the yearly contracts and bad support Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.