# NinjaOne Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is NinjaOne the right Help Desk solution for you? Explore 293 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/184229/NinjaOne/reviews --- NinjaOne 4.7 (293) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 2nd, 2026 # Reviews of NinjaOne Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews NO Nelson O IT Systems AdministratorFinancial Services, 201 - 500 employeesUsed the software for: 1-2 years. “The user interface is clear and user, friendly, so monitoring devices, running scripts, software deployments and checking alerts can all be done very simply, without having to search through menus.“ March 9, 2026 BH Bradley H Head of Managed ServicesInformation Technology and Services, 2 - 10 employeesUsed the software for: 6-12 months. “Originally we went with Atera for our primary RMM software, however we found some certain core fundamental features to be extremely painful (Script running, Remote Access, Patching, reliability etc.)“ June 2, 2026 JK Joe K System AdministratorCivil Engineering, 51 - 200 employeesUsed the software for: 1-2 years. “It helps me and my team manage the health of remote machines, administer software, fix issues, track/log problems, and report on the overall well-being of the company's infrastructure.“ September 11, 2025 ER Ethan R IT TechnicianFinancial Services, 201 - 500 employeesUsed the software for: More than 2 years. “Occasional issues where users with deteriorating internet connections will lock up the remote access tools, even when the internet quality has imporved.“ September 9, 2025 RW Rich W Executive DirectorInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “Patch management is reliable and automated, remote access is lightning fast, and the scripting/automation features have saved us dozens of hours.“ May 4, 2026 EK Eric K OwnerComputer Networking, 2 - 10 employeesUsed the software for: 1-2 years. “I have a few clients that have NAS's on their network, however I really don't have a great way of backing them up (apart from replicating the data to a local machine).“ September 22, 2025 Smita T Data ScientistInformation Technology and Services, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “My overall experience with a NinjaOne has been very positive and It is a reliable tool for daily IT operations that helps a manage devices, monitor systems, and resolve issues from one place.“ January 31, 2026 JH James H IT Infrastructure ManagerTelecommunications, 51 - 200 employeesUsed the software for: Less than 6 months. “We did struggle with support for our Rocky Linux based devices, the device agent seems to stop unexpectedly in our environment“ September 9, 2025 ## Showing most helpful reviews Showing 1-25 of 293 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Smita T. Data Scientist Information Technology and Services Used the software for: 1-2 years ### "Easy to Use and Reliable IT Management Tool" January 31, 2026 4.0 My overall experience with a NinjaOne has been very positive and It is a reliable tool for daily IT operations that helps a manage devices, monitor systems, and resolve issues from one place. With the smooth remote access and organized ticket handling and also its improves productivity and reduces manual work for IT teams. Pros NinjaOne is a easy to use and time saving tool that offers a great value for IT teams or It features fast remote access even on slow connections simple ticket management and useful alerts for proactive support. With quick and friendly customer service it makes daily IT work efficient and reliable. Cons New users might find a initial setup and advanced features slightly confusing without guidance and also while minor bugs occur occasionally they are usually fixed quickly.. Review Source NO Nelson O. IT Systems Administrator Financial Services Used the software for: 1-2 years ### "Almost perfect" March 9, 2026 5.0 NinjaOne RMM provides a very direct and productive IT management experience, particularly for the teams who like simple tools, quick set, up, and trustworthy automation. People like the straightforward look and the natural way the tasks are designed, which helps to make monitoring, remote access, patching, and other tasks very easy even when the number of computers to be maintained is very big. The great usability and timely help are very much appreciated aspects and are seen as a means for IT teams to be able to tackle the problems fast and lessen their working hours. Pros The agent is very light and can be installed effortlessly by Intune or whichever way you like your organization. The user interface is clear and user, friendly, so monitoring devices, running scripts, software deployments and checking alerts can all be done very simply, without having to search through menus. Cons While the limited customization options and complicated policy enforcement can make things a bit confusing, the alerting system and filtering capabilities definitely need to be improved for more effective monitoring. But really, it's not a terrible lineup, it just needs a few adjustments. Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) They were not good after they were bought out by ConnectWise Review Source DN David N. IT Operations Manager Computer Software Used the software for: 2+ years ### "Really good cost efficient RMM tool for Windows & macOS devices" April 17, 2026 5.0 Overall NinjaOne is a really cost efficient RMM solution for you to monitor and manage either your Windows or macOS devices. Patching works well and the device insights is super helpful for troubleshooting issues. It offers a native remote support tool so you can do everything from within the NinjaOne platform. Scheduling automations, tasks, and alerts is a huge plus as well Pros Patch management of Windows and macOS devices is really good. It covers operating system and 3rd party apps and is pretty granular with how you can schedule patches. The device management is great as well as it pulls in so much information from the device to help with troubleshoot such as running processes, installed apps, hardware specs, last reboot, activity, etc. It's also great that you can send commands directly to a device in the background. Setting up device monitoring alerts is good. I have alerts to notify me when devices are running low on space or when apps get installed or removed. You can schedule scripts and tasks to run as well. Cons The UI is borderline what you consider "modern" but its still okay as an admin to navigate and configure stuff. The 3rd party list of natively supported apps could be better. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) Reason for choosing NinjaOne It was cheaper and appeared to offer more Review Source RS Robert S. Director of Information Assurance Hospital & Health Care Used the software for: 2+ years ### "NinjaOne - Customer service Nightmare and total money grab" March 5, 2025 1.0 We have been using NinjaOne since 2020. While the software served as a decent starting RMM, it often fell short of the promises made, such as the integration with Bitdefender GravityZone and market-comparable pricing for backup solutions. Additionally, it took over three months to discontinue services that were no longer available as add-ons within the portal. As an MSP, we experienced fluctuations in our monthly usage. Despite being sold on a per-seat model, the subscription-based contract required us to notify them five days in advance of any changes. On January 10th, I informed \[sensitive content hidden\], our account manager, via email and phone that we would be transitioning to ConnectWise. I emphasized the need to avoid penalties due to the five-day notification requirement. By March, NinjaOne expressed surprise and delayed the transition by almost three weeks, attempting to extend it beyond the five-day period to charge us for endpoints we no longer had installed. Despite having zero endpoints, they claimed we did not provide a 60-day notice. I advise caution when dealing with NinjaOne, especially if your account manager is Jake Hunter. Ensure all communications are documented, as reducing or terminating services can be challenging. Pros Screen share/connect software runs smooth and efficient Cons Mobile support Billing Account Manager Reporting Automation anything Scripts fail all the time Alternatives considered [ConnectWise RMM](https://www.capterra.com/p/239557/ConnectWise-RMM/)[IT Glue](https://www.capterra.com/p/170401/ITGlue/)[ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Reason for choosing NinjaOne Pricing was our main goal, it allowed us to move to an RMM solution from Logmein but we outgrow this solution within 2 years Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) Ninja could not longer provide the high level of software we need. Found outsourcing task that use to be done in Ninja to outside software vendors costing more money than we had started. Review Source TB Tyler B. Tier Two Technician Information Technology and Services Used the software for: 2+ years ### "NinjaOne will make you the Sensei of your own Dojo" March 3, 2026 5.0 I love NinjaOne. This was one of the best decision to move to this platform! The customization and freedom that we have over this tool is fantastic. Compared to it's competitors, it is not as rigid and allows for some very easy use. Automation is prevalent in this field and NinjaOne allows for us to explore this with no limits. Pros The customization that can be done through NinjaOne is endless! This is the absolute all-in-one IT management tool. Their built-in remote access tool (Ninja Remote) and screen monitoring is a welcomed addition over competitors and it functions very well. Set up is very easy and straight forward and can be tailored to how you want it to function, for a multitude of locations, clients, organizations, etc. Their customer support is also top notch. Submitting support tickets call all be done directly from the main dashboard and their documentation (Dojo) is easy to navigate and has plenty of resources. Cons Some parts of the tool rely on functionalities/apps, whether you actively use them or not. In order to use custom fields, it needs to have the NinjaOne Documentation app enabled in order to function properly. We do not use their documentation app, so there are fields that sit blank. Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) We found that connectwise was too rigid, performance was poor and we had no ability to customize the tool to our needs. Review Source RW Randal W. Managing Partner Computer & Network Security Used the software for: 1-2 years ### "Be the Sensei to your clients with Ninja" September 9, 2025 5.0 From day 1, the setup was easy, the interface intuitive and we are taking advantage of the automation more and more. Even Ninja Remote is far superior to TeamViewer. Pros NinjaOne is the tool we use on a daily basis to stay on top of all issues relating to our MSP business in regards to our clients. Cons The cost can add up, but we more than make it up in saved time and of course, this is covered by our monthly plans. I did wish we could reset some of the alerts, especially on computers that have been offline for a while. Switched from [Atera](https://www.capterra.com/p/144309/Atera/) At the time, their patch management did not work well for us. Review Source SC Shaun C. ICT Manager Civil Engineering Used the software for: 6-12 months ### "Automated Patch Management made easy" September 9, 2025 5.0 First Class! From the salesperson who originally set the account up to my account manager who regularly contacts me to check all is ok. Pros The software makes patch management on computers and phones a breeze because its all automated. I just have to approve some optional installs and it goes ahead and installs them. Cons The only downside is that (at present) there is no way to populate a phones contacts list directly through NinjaOne. I have to email a VCF card to all users. However i have requested this as a future feature release. Switched from [CyberSmart](https://www.capterra.com/p/203257/CyberSmart/) NinjaOne automatically applies patches and fixes Review Source VR Verified Reviewer IT Manager Food & Beverages Used the software for: 1-2 years ### "Great RMM/automation/patching solution" September 13, 2025 5.0 Great and the customer service and support is great. I would rate this a four stars out of four. I've like it more than all other RMM tools. Pros Continuously adding new beneficial features. It has worked great as an RMM and patching solution. We also use it for automation as well. Cons I don't have any issues at this point. I'm sure you can always make everything better but they are continually do that. Switched from [N-central](https://www.capterra.com/p/13803/N-central/) The tools that were available and functionality of the solution. Review Source Kevin Y. Managing Director Information Technology and Services Used the software for: Less than 6 months ### "Easy to deploy RMM but costly." May 3, 2025 5.0 The solution is sound, with great documentation, support and well designed interface that made it easily deployed. However the solution was expensive with no remote support or helpdesk features in the standard license. Pros Easy of deployment, setup, with very good documentation and support on hand to assist with any issues. Cons NinjaOne was more expensive than other RMM solutions, with the license not including remote support features or helpdesk features. Alternatives considered [Pulseway](https://www.capterra.com/p/141792/Pulseway/) Reason for choosing NinjaOne NinjaOne was running a promotion that allowed us to evaluate the effectiveness of the platform with less expense. Review Source eT eldho T. battery test tecnition Electrical/Electronic Manufacturing Used the software for: I used a free trial ### "excellent tool" May 13, 2026 5.0 Users consistently praise the modern, clean, and easy-to-navigate dashboard. Frequently rated highly for fast response times and helpful engineering staff. Pros The HTML5-based user interface is highly responsive, allowing technicians to move quickly between dashboard Cons The total system filters out alert clutter, enabling teams to target unhealthy endpoints efficiently. Review Source DU Daniel U. IT support technician Logistics and Supply Chain Used the software for: 1-2 years ### "Love NinjaOne!" September 10, 2025 5.0 my overall experience with Ninja one is great, we love the product, we like that their customer service team always looks after us. The software is great it makes any IT professional life easier. Pros I love the power of their community. On their discord server you will always find useful scripts and ideas that are valuable. Their built in script library is a bonus too. Cons What I did like the least is their backup product. we trialled it a few months back and it could not handle onedrive folder in the users folder. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) Reason for choosing NinjaOne better functionalities, worked in foreign countries. Review Source tS tony S. Lead Engineer Utilities Used the software for: 2+ years ### "The Best RMM for SMB" September 9, 2025 4.0 Its been a great tool to have. especially as staff come and go, the learning curve isnt big, and ninja are always there to go through anything with new users if needed Pros The platform is constantly updated and intuitive. offers strong value for money. the customer support has been excellent whenever i have needed it. Cons licensing can get out of control if not properly monitored. reporting needs a complete revamp and the ticketing system although functional could be massively improved. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[MSP360 RMM](https://www.capterra.com/p/241467/MSP360-RMM/) Reason for choosing NinjaOne i chose this product due to ease of use and support from the vendor. Review Source AH Andy H. CTO Information Technology and Services Used the software for: Less than 6 months ### "Gr8 RMM solution " September 10, 2025 4.0 Very good and its always reassuring when you see constant development of a product with many new features and fixes regularly being released. Pros Really easy setup configuration and use at great value. Its been such an easy switch from our previous system which has been great Cons Lack of AzureAD credential support is currently an issue but we are assured its being released soon. Alternatives considered [nAbleMD](https://www.capterra.com/p/75736/nAbleMD/) Reason for choosing NinjaOne Simpler to use, mire recommendations from peers. Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Licence expiring and product no longer seemed be getting any development. Review Source JH Joe H. Operations Director Computer & Network Security Used the software for: I used a free trial ### "Why did we not try them out sooner" September 29, 2024 5.0 After trialing the product we are in the process of putting together a schedule to migrate from our existing solution to NinjaOne Pros The interface is amazing and feature packed. Also support is very helpfull and informative while setting up and testing the product Cons It can become a little pricey if you have many users or a low number of users but very endpoint heavy. Switched from [Syncro](https://www.capterra.com/p/207618/Syncro/) More stable product, much better support and easier to use. But biggest was that Ninja works where syncro has bugs that cause things to not run or work as expected. Review Source JC Jackie C. System Administrator Utilities Used the software for: 2+ years ### "NinjaOne is the tool you have been missing" July 16, 2024 5.0 I trialed Ninja about 6 years ago and our team became dependent on it because it's that helpful of a tool. It was such an important tool even to me that when I started a new job, I knew immediately that ninja was a must have tool. You can't compare it to many other tools. I plan on always using Ninja as a tool because it really is a great resource to all sorts of IT admins. Pros What I like most about Ninja is that it is such a versatile tool, you can use it for just about anything you need as helpdesk, system admin, desktop application admin and probably much more. It's an intuitive tool and its not only reliable but also fast Cons Honestly the reporting but that has gotten much better with the latest releases this past year. Switched from [System Center](https://www.capterra.com/p/70929/System-Center/) SCCM just was not performing the way we wanted. It was a super complex tool, and it wasn't fast in any type of deployment. Review Source JC Jorn C. Strategic-Operational Manager Information Technology and Services Used the software for: Less than 6 months ### "Great RMM all in one package" August 21, 2024 5.0 Overall experience is very good, since the start with Ninja. Community is great as well via Discord. Pros Recently we did migrate to NinjaOne, after a trail /test period of a couple of months. We made the choise for NinjaOne, as we are really impressed how user friendly, fast and straightforward the system is. As well the onboarding is really simple, within a couple of weeks, we are fully onboarded. Cons not much to note over here. Overall we are very happy with NinjaOne Switched from [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) We would like to have a more complete product Review Source RS Robin S. Systemadministrator Information Technology and Services Used the software for: 1-2 years ### "Top servicetool for a small price" September 10, 2025 5.0 As a service provider, I was able to significantly reduce my workload per customer. We were also able to significantly reduce maintenance costs per device for customers. My customers are extremely satisfied with this feature. Pros I use NinjaOne's endpoint management as an MSP. Many of my customers depend on having a clean IT infrastructure with up-to-date security patches, etc. This is relatively easy to achieve with NinjaOne. The dashboard is relatively easy to use from both an administrative and customer perspective. Managing the endpoint management of a single device or even the entire organization is easy. Using the company's own Dojo, you can find many problems or issues that can be solved quickly without contacting a technician. However, if you do need to contact a technician, this is usually possible in a timely manner. Ticket management, if booked, is also easy to use and clear. Cons There is little negative to say here. However, if you do need help, competent contact persons are quickly available. Review Source MC Matthew C. Support Engineer Computer & Network Security Used the software for: 6-12 months ### "Easy to Use and Reliable RMM" September 9, 2025 5.0 Overall, NinjaOne has been a really solid RMM tool. It saves a lot of time on day-to-day tasks and makes it easy to keep everything updated and healthy. It feels reliable, and it’s taken a lot of stress out of managing multiple systems. Pros I really like how simple NinjaOne is to use. The interface is clean, and it doesn’t take long to get the hang of it. The automation is a big time-saver — patching, scripts, and software installs just run smoothly in the background. I also appreciate how stable the remote access is, and their support team is genuinely helpful when you need them. Cons The reporting side could be better. I wish there were more options to customize reports, especially for clients who want something branded or a bit more detailed. The mobile app works, but it’s definitely not as full-featured as the desktop version. Review Source TB Travis B. Solutions Engineer Telecommunications Used the software for: 1-2 years ### "Patch management and alerts are fantastic! " May 29, 2025 5.0 We are very pleased with NinjaOne. It saves us from the weekly patch management that we would manually have to do without it. Pros NinjaOne was very easy to setup. We are new to the MSP space and needed a tool to automate patching, deployment, etc. Cons I don't have any negative things to say about Ninja. They continually improve on the existing product and add functionality and features Review Source RV Roberto V. IT Manager Government Administration Used the software for: Less than 6 months ### "Great product for business network management" September 9, 2025 4.0 Pros EASE OF USE, accurate patching management, and effective support from constantly updated technicians. Cons The management of the hardware inventory of machines and non-networked devices connected to them needs to be improved. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) Reason for choosing NinjaOne lowest price and completeness of functions Review Source DN Dominik N. CEO Electrical/Electronic Manufacturing Used the software for: I used a free trial ### "it was great" April 19, 2025 5.0 My experience with NinjaOne has been largely positive. The platform is intuitive and easy to navigate, making it simple to manage devices and support clients remotely. It offers strong automation tools and reliable monitoring, which have helped streamline many day-to-day operations. While there are some limitations, such as the need for more customizable reporting options, the overall performance, responsiveness, and support from the NinjaOne team have made it a valuable asset in my tech toolkit. Pros everything it was great & really user friendly i really enjoyed using there software Cons While NinjaOne offers a user-friendly interface and powerful remote monitoring features, one drawback is the limited customization available for certain reports and dashboards. For organizations that require highly tailored analytics or visualizations, this can be a bit restrictive. Review Source TW Tim W. IT Health, Wellness and Fitness Used the software for: 2+ years ### "Great RMM Tool" February 24, 2025 5.0 Pros great tool for remote management and install Cons scripts sometimes break, searching devices can be annoying Review Source GS Gert-Jan S. Co-Owner and IT Security Expert Information Technology and Services Used the software for: 6-12 months ### "Configure, Deploy & Enjoy" August 7, 2024 5.0 Great support, no guerrilla sales (yet ;)) hands-on technical sessions to adopt the product, and easy to use RMM tooling to get the best out of your servers and endpoints. Pros In every piece of the software, you sense that this has been built by MSP'ers for MSP'ers, the hardest part for an MSP company like us is to maintain your policies over different customers, that's where Ninja fits for us like a glove, also very impressed with the built-in Back-up, documentation and ticket solution! Cons For us, the Bitdefender Gravity zone is needed for some customers that dont have EDR yet, for us, this integration is working fine but we are not so amazingly impressed by Bitdefender itself, for us Bitdefender still feels like a tool where you have a zillion options instead of having a 'out of the box' perfect solution. Review Source AZ Ana Z. It Administrative Consumer Electronics Used the software for: 1-2 years ### "NinjaOne helps me keep track of my tasks and stay on top of deadlines easily." August 9, 2024 4.0 Pros The interface is user-friendly and the automation features save me time. Cons I wish there were more customization options for task organization and labeling. Review Source FP Fernando P. Administrative Computer Software Used the software for: Less than 6 months ### "NinjaOne has been a lifesaver for keeping track of my team's tasks and deadlines. It's user-friendly and has definitely increased our productivity." August 29, 2024 5.0 Pros The task management and time tracking features are a game-changer. It's easy to use and has helped streamline our workflow significantly. Cons I wish the reporting and analytics were more customizable and detailed. It would be great to have more flexibility in generating performance insights. 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