# NinjaOne Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is NinjaOne the right Patch Management solution for you? Explore 288 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/184229/NinjaOne/reviews --- NinjaOne 4.7 (288) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of NinjaOne Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews NO Nelson O IT Systems AdministratorFinancial Services, 201 - 500 employeesUsed the software for: 1-2 years. “The user interface is clear and user, friendly, so monitoring devices, running scripts, software deployments and checking alerts can all be done very simply, without having to search through menus.“ March 9, 2026 ER Ethan R IT TechnicianFinancial Services, 201 - 500 employeesUsed the software for: More than 2 years. “Occasional issues where users with deteriorating internet connections will lock up the remote access tools, even when the internet quality has imporved.“ September 9, 2025 JK Joe K System AdministratorCivil Engineering, 51 - 200 employeesUsed the software for: 1-2 years. “It helps me and my team manage the health of remote machines, administer software, fix issues, track/log problems, and report on the overall well-being of the company's infrastructure.“ September 11, 2025 EK Eric K OwnerComputer Networking, 2 - 10 employeesUsed the software for: 1-2 years. “I have a few clients that have NAS's on their network, however I really don't have a great way of backing them up (apart from replicating the data to a local machine).“ September 22, 2025 RW Rich W Executive DirectorInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “Patch management is reliable and automated, remote access is lightning fast, and the scripting/automation features have saved us dozens of hours.“ May 4, 2026 JH James H IT Infrastructure ManagerTelecommunications, 51 - 200 employeesUsed the software for: Less than 6 months. “We did struggle with support for our Rocky Linux based devices, the device agent seems to stop unexpectedly in our environment“ September 9, 2025 Smita T Data ScientistInformation Technology and Services, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “My overall experience with a NinjaOne has been very positive and It is a reliable tool for daily IT operations that helps a manage devices, monitor systems, and resolve issues from one place.“ January 31, 2026 SG Stephen G IT ManagerUtilities, 51 - 200 employeesUsed the software for: I used a free trial. “I ran the product along side other product trials and its vulnerability management was extremely poor and missed so many vulnerabilities.“ November 6, 2025 ## Showing most helpful reviews Showing 1-25 of 288 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Smita T. Data Scientist Information Technology and Services Used the software for: 1-2 years ### "Easy to Use and Reliable IT Management Tool" January 31, 2026 4.0 My overall experience with a NinjaOne has been very positive and It is a reliable tool for daily IT operations that helps a manage devices, monitor systems, and resolve issues from one place. With the smooth remote access and organized ticket handling and also its improves productivity and reduces manual work for IT teams. Pros NinjaOne is a easy to use and time saving tool that offers a great value for IT teams or It features fast remote access even on slow connections simple ticket management and useful alerts for proactive support. With quick and friendly customer service it makes daily IT work efficient and reliable. Cons New users might find a initial setup and advanced features slightly confusing without guidance and also while minor bugs occur occasionally they are usually fixed quickly.. Review Source SB Steve B. Systems Admin Hospital & Health Care Used the software for: 1-2 years ### "NinjaOne Simplifies IT Operations" September 9, 2025 4.0 NinjaOne has provided a reliable and user-friendly solution for managing systems. The dashboard is clean, reporting is effective, and deployment is straightforward. It has streamlined IT operations and reduced overhead. Pros The product offers a seamless deployment process. Easily deployable with minimal effort and Deploy in minutes, not hours Cons The solution should provide expanded support for on-premises backups. The current backup solution would benefit from additional on-premises backup options Switched from [Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/) NinjaOne offered a single dashboard to manage all endpoints, servers, and devices, unlike our previous solution which was fragmented. Review Source RS Robert S. Director of Information Assurance Hospital & Health Care Used the software for: 2+ years ### "NinjaOne - Customer service Nightmare and total money grab" March 5, 2025 1.0 We have been using NinjaOne since 2020. While the software served as a decent starting RMM, it often fell short of the promises made, such as the integration with Bitdefender GravityZone and market-comparable pricing for backup solutions. Additionally, it took over three months to discontinue services that were no longer available as add-ons within the portal. As an MSP, we experienced fluctuations in our monthly usage. Despite being sold on a per-seat model, the subscription-based contract required us to notify them five days in advance of any changes. On January 10th, I informed \[sensitive content hidden\], our account manager, via email and phone that we would be transitioning to ConnectWise. I emphasized the need to avoid penalties due to the five-day notification requirement. By March, NinjaOne expressed surprise and delayed the transition by almost three weeks, attempting to extend it beyond the five-day period to charge us for endpoints we no longer had installed. Despite having zero endpoints, they claimed we did not provide a 60-day notice. I advise caution when dealing with NinjaOne, especially if your account manager is Jake Hunter. Ensure all communications are documented, as reducing or terminating services can be challenging. Pros Screen share/connect software runs smooth and efficient Cons Mobile support Billing Account Manager Reporting Automation anything Scripts fail all the time Alternatives considered [ConnectWise RMM](https://www.capterra.com/p/239557/ConnectWise-RMM/)[IT Glue](https://www.capterra.com/p/170401/ITGlue/)[ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Reason for choosing NinjaOne Pricing was our main goal, it allowed us to move to an RMM solution from Logmein but we outgrow this solution within 2 years Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) Ninja could not longer provide the high level of software we need. Found outsourcing task that use to be done in Ninja to outside software vendors costing more money than we had started. Review Source sM scott M. IT Director Financial Services Used the software for: 2+ years ### "NinjaOne is Aces " February 23, 2026 5.0 After having this tool in our environment, it would be tough not to have this tool. This replaced GoTo Assist for us because it had so much more to offer. It's been the best addition to environment we have made in the last 10 years. Pros The remote access gives us more than one option. Patch management is a bonus, They constantly update and fix bugs and issues. Support is solid. Cons That I can't integrate out Bit Defender license into their platform it need to be purchased through them. Review Source LK Lorenzo K. Security Project Engineer Computer & Network Security Used the software for: 2+ years ### "Best RMM on the Market" September 9, 2025 5.0 Overall, my experience with NinjaOne has been exceptional. From the considerate account managers, to the devoted development team who actually cares about feedback on how to improve the platform. There has not been a moment we have considerate an alternate RMM solution since we adopted NinjaOne, and I don't anticipate that changing any time soon. Pros NinjaOne's dedication to improvements, engagement with their community, and strong automation capabilities all make this platform a no brainer to me. On top of these, the interface is extremely user friendly for new users, and issues are rarely present on the platform itself. Cons Customer support has been declining in quality over the last few years. Organizational features still are not quite where we'd like them, in that it would be nice to have folder structures for things like policies, reports, etc. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) Reason for choosing NinjaOne NinjaRMM at the time had a good reputation in the MSP space on Reddit and Discord and it met our needs, while trusting their fast turn around on customer feedback. Switched from [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Patch management issues, pricing, and customer support issues. Review Source EK Eric K. Owner Computer Networking Used the software for: 1-2 years ### "Simplifying IT Oversight with NinjaRMM" September 22, 2025 5.0 Overall, super happy and impressed. We tried both N-Able and Ninja, and it was a clear winner. Their support has been great, and our account executive is also really knowledgeable. If we can't figure it out via the dojo docs, we've always been given clear instructions via their support team. Pros Overall, the user interface is clean, informative and modern. You are able to easily navigate between organizations. Profile management is easy and allows you to categorize systems by location (and apply a policy at a location level). Having a single pane of glass to review each morning saves a significant amount of time and allows me to be proactive in letting my end users know where troubles are, rather than having them report - helps show the value of purchasing the services from me. Cons The backup features are getting better, but there are still some rough patches (for us at least). I'd like the opportunity to back up to a cloud provider (and storage target of my choice), as well as the ability to back up hardware devices. I have a few clients that have NAS's on their network, however I really don't have a great way of backing them up (apart from replicating the data to a local machine). This works for some of the smaller data stores, but not the larger ones. Alternatives considered [MSP Manager](https://www.capterra.com/p/242257/MSP-Manager/) Reason for choosing NinjaOne Solely the UI - while they have a lot of overlaps in the feature set, MSP manager looked (to us) like something out of the early 2000's. The look and feel of NinjaOne is modern and intuitive. Review Source PA Peter A. Automation Engineer Information Technology and Services Used the software for: 2+ years ### "The Best Modern Day RMM" September 9, 2025 5.0 We migrated to NinjaOne from CW Automate and have not looked back in any capacity. The platform is well designed and functions well. It is our most critical line of business application for supporting our clients and we are very happy with the solution. Pros The UI and dashboard is simple, clean, and effective. They have feature parity and then some across their RMM and remote software that allows our team to manage a significant amount of endpoints with ease. It is an extremely effective product with a smart team behind it, and the cost is very competitive. Cons There is the odd bug or change introduced that hinders operations, but it's generally minimal and their support and development teams are excellent in troubleshooting and resolving issues. Alternatives considered [N-central](https://www.capterra.com/p/13803/N-central/) Reason for choosing NinjaOne Ease of use, cost, and personal preference by decision makers. Switched from [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Cost and desire for a modern UI instead of a clunky app Review Source VR Verified Reviewer IT Manager Food & Beverages Used the software for: 1-2 years ### "Great RMM/automation/patching solution" September 13, 2025 5.0 Great and the customer service and support is great. I would rate this a four stars out of four. I've like it more than all other RMM tools. Pros Continuously adding new beneficial features. It has worked great as an RMM and patching solution. We also use it for automation as well. Cons I don't have any issues at this point. I'm sure you can always make everything better but they are continually do that. Switched from [N-central](https://www.capterra.com/p/13803/N-central/) The tools that were available and functionality of the solution. Review Source SC Shaun C. ICT Manager Civil Engineering Used the software for: 6-12 months ### "Automated Patch Management made easy" September 9, 2025 5.0 First Class! From the salesperson who originally set the account up to my account manager who regularly contacts me to check all is ok. Pros The software makes patch management on computers and phones a breeze because its all automated. I just have to approve some optional installs and it goes ahead and installs them. Cons The only downside is that (at present) there is no way to populate a phones contacts list directly through NinjaOne. I have to email a VCF card to all users. However i have requested this as a future feature release. Switched from [CyberSmart](https://www.capterra.com/p/203257/CyberSmart/) NinjaOne automatically applies patches and fixes Review Source Kevin Y. Managing Director Information Technology and Services Used the software for: Less than 6 months ### "Easy to deploy RMM but costly." May 3, 2025 5.0 The solution is sound, with great documentation, support and well designed interface that made it easily deployed. However the solution was expensive with no remote support or helpdesk features in the standard license. Pros Easy of deployment, setup, with very good documentation and support on hand to assist with any issues. Cons NinjaOne was more expensive than other RMM solutions, with the license not including remote support features or helpdesk features. Alternatives considered [Pulseway](https://www.capterra.com/p/141792/Pulseway/) Reason for choosing NinjaOne NinjaOne was running a promotion that allowed us to evaluate the effectiveness of the platform with less expense. Review Source LT Linze T. IT Support Officer Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Great overall" October 1, 2025 5.0 Pros Easy to use and has a very intuitive user interface with simple navigation which is useful for quick fixes. Cons There is a slight learning curve in setting up the device management profiles but once learned it is a powerful tool Switched from [N-sight RMM](https://www.capterra.com/p/163344/N-sight/) Better price and features were provided by NinjaOne Review Source IB Ian B. Prevent Manager Information Technology and Services Used the software for: 2+ years ### "The Best RMM out There!" October 22, 2024 5.0 I setup and tested and have put into production NinjaOne. I would highly recommend using it if you are an MSP. Pros The Device management and RMM capabilities have been unmatchable with other products I have used and tested. Policies are very easy to setup and deploy. Cons There are some integrations I would like to see mor of especially with the software updates and deployments. Switched from [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Made the switch due to better cost and support offered by NinjaOne. Review Source JC Jackie C. System Administrator Utilities Used the software for: 2+ years ### "NinjaOne is the tool you have been missing" July 16, 2024 5.0 I trialed Ninja about 6 years ago and our team became dependent on it because it's that helpful of a tool. It was such an important tool even to me that when I started a new job, I knew immediately that ninja was a must have tool. You can't compare it to many other tools. I plan on always using Ninja as a tool because it really is a great resource to all sorts of IT admins. Pros What I like most about Ninja is that it is such a versatile tool, you can use it for just about anything you need as helpdesk, system admin, desktop application admin and probably much more. It's an intuitive tool and its not only reliable but also fast Cons Honestly the reporting but that has gotten much better with the latest releases this past year. Switched from [System Center](https://www.capterra.com/p/70929/System-Center/) SCCM just was not performing the way we wanted. It was a super complex tool, and it wasn't fast in any type of deployment. Review Source GF Gabriel F. IT Intern Computer Software Used the software for: Less than 6 months ### "Intuitive User Interface" February 26, 2025 4.0 Overall it was very easy to use and a good experience Pros The User interface is pretty intuitive and easy to use Cons Its relatively pricey when you compare to similar products Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Reason for choosing NinjaOne More customizable components and easy to integrate Review Source BS Bryson S. Systems Administrator Construction Used the software for: Less than 6 months ### "NinjaOne is great" August 8, 2024 5.0 NinjaOne was very easy to setup and has been great so far. Pros So far, NinjaOne has been a fantastic product for our company. Cons Ticketing system could use a little bit of work, somewhat hard to find what you need sometimes in the admin center. Switched from [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/) The price of ManageEngine went up significantly, switching to NinjaOne we were able to consolidate multiple vendors into one. Review Source GB Grant B. Network Engineer Financial Services Used the software for: 2+ years ### "Favorite RMM to use and manage" December 4, 2023 5.0 I am very pleased, The account managers have always been friendly and helped connect me with the resources I needed and features I have requested have been added over time. The product really feels like it has grown better and better over the past 2 years. Pros Ease of use, simplicity of using features and the platform performing as expected. There are also frequent feature updates that are taking community feedback and pushing those updates into the product. Cons Lacking a feature to directly send action or script output to an email. I have been able to work around this by baking in SMTP aspects to all scripts that need it to have the script handle that on it's own. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[ConnectWise RMM](https://www.capterra.com/p/239557/ConnectWise-RMM/)[Atera](https://www.capterra.com/p/144309/Atera/)[LogMeIn Central](https://www.capterra.com/p/169259/LogMeIn-Central/) Reason for choosing NinjaOne Ease of use and very robust and smooth patch management experience. Review Source EF Eliot F. Technical Lead Information Technology and Services Used the software for: Less than 6 months ### "A solid, simple, modern RMM solution" December 4, 2023 5.0 It's simple and doesn't represent a huge investment of time, which when you have a lot on your plate is optimal. Pros We recently migrated to NinjaRMM and I'm really impressed how simple and straightforward it is to set up. It also has a really clean, modern UI which is a big plus compared to some of the more legacy players in the market. Another big plus is that it supports disabling/hiding a lot of features that you don't want to use, which makes it easier to do a phased rollout/implementation. Lastly Ninja's onboarding services were good and their techs were helpful! Cons Since it is a newer player on the scene, there's a lot of rapid development going on, so some things you'd expect from a more established product might be not-exactly-how-you'd-expect-it, and you're waiting on their (tbf, pretty rapid) development cadence to catch up. Alternatives considered [N-central](https://www.capterra.com/p/13803/N-central/) Reason for choosing NinjaOne NinjaOne is month to month. We could have gotten a slightly cheaper rate with N-central, but then we'd be locked into a contract. For us, it's worth it to pay a little more to not suffer vendor lock-in. Switched from [LogMeIn Central](https://www.capterra.com/p/169259/LogMeIn-Central/) LogMeIn Central was not super pleasant to use and not nearly as feature complete as NinjaOne. Review Source RS Robin S. Systemadministrator Information Technology and Services Used the software for: 1-2 years ### "Top servicetool for a small price" September 10, 2025 5.0 As a service provider, I was able to significantly reduce my workload per customer. We were also able to significantly reduce maintenance costs per device for customers. My customers are extremely satisfied with this feature. Pros I use NinjaOne's endpoint management as an MSP. Many of my customers depend on having a clean IT infrastructure with up-to-date security patches, etc. This is relatively easy to achieve with NinjaOne. The dashboard is relatively easy to use from both an administrative and customer perspective. Managing the endpoint management of a single device or even the entire organization is easy. Using the company's own Dojo, you can find many problems or issues that can be solved quickly without contacting a technician. However, if you do need to contact a technician, this is usually possible in a timely manner. Ticket management, if booked, is also easy to use and clear. Cons There is little negative to say here. However, if you do need help, competent contact persons are quickly available. Review Source AC Anthony C. Partner Information Technology and Services Used the software for: 2+ years ### "Ninja is number One" September 9, 2025 5.0 This is a reliable and highly beneficial resource. Support is readily available when needed but rarely is necessary. Pros Our company operates on NinjaOne, which provides valuable intelligence and tools. The thinks it allows us to do remotely for endpoints is amazing! Cons We anticipate the integration of additional platforms that we utilize. Really not much we do not love. Review Source ER Ethan R. IT Technician Financial Services Used the software for: 2+ years ### "NinjaOne Valuable Management Tool." September 9, 2025 4.0 Beneficial to the company, useful as a tool for IT to provide remote assistance and manage computers remotely. Pros Solid remote access tool allowing us to provide support to employees across the country. Simple and easy to manage patch management with a responsive and clear dashboard that features important alerts. Cons Occasional issues where users with deteriorating internet connections will lock up the remote access tools, even when the internet quality has imporved. Review Source KC Kyle C. Senior Software Engineer Information Technology and Services Used the software for: 1-2 years ### "Ninja a clear Winner" September 9, 2025 5.0 It has been a great improvement over our last RMM. Our last RMM was limited and with NinjaOne we get many great features and they are always updating the product. Pros It makes it real easy to deploy scripts to our machines. The reporting feature is also really well built and makes it easy to export data. Cons The backup solution was buggy when we first tried it. I think it is better now though. They are always improving their products. Review Source DN Dominik N. CEO Electrical/Electronic Manufacturing Used the software for: I used a free trial ### "it was great" April 19, 2025 5.0 My experience with NinjaOne has been largely positive. The platform is intuitive and easy to navigate, making it simple to manage devices and support clients remotely. It offers strong automation tools and reliable monitoring, which have helped streamline many day-to-day operations. While there are some limitations, such as the need for more customizable reporting options, the overall performance, responsiveness, and support from the NinjaOne team have made it a valuable asset in my tech toolkit. Pros everything it was great & really user friendly i really enjoyed using there software Cons While NinjaOne offers a user-friendly interface and powerful remote monitoring features, one drawback is the limited customization available for certain reports and dashboards. For organizations that require highly tailored analytics or visualizations, this can be a bit restrictive. Review Source PW Palash W. Operations Consultant Computer & Network Security Used the software for: Less than 6 months ### "User-friendly RMM plaform with great automations" March 10, 2025 4.0 NinjaOne has been a solid addition to our IT operations. The ability to monitor, manage, and patch devices remotely without complicated setups has saved us time and headaches. While the ticketing system and integrations can be improved, the overall functionality makes up for these gaps. Pros It's lightweight, easy to deploy and has clean UI that doesn't require extensive training to get going. NinjaOne makes remote monitoring and management easy. Cons The ticketing system is fairly basic and feels limiting at times. While the native integrations available are helpful, they could and should expand further. Review Source LT Laura T. Marketing - Designer Computer Software Used the software for: I used a free trial ### "NinjaOne keeps me organized and on top of my tasks effortlessly. It's a game-changer for productivity!" September 26, 2024 3.0 Pros Seamless task management and intuitive interface make it a go-to for staying on track. Cons The reporting features could be more robust, and I'd like to see more integrations with other apps. Review Source EH Erik H. Manager IT Information Technology and Services Used the software for: Less than 6 months ### "Best RMM so far" August 13, 2024 5.0 Pros Quickdeployment, easy to use, quick response on support questions, good boarding policy Cons Pricing not direct available only via accountmanager Alternatives considered [nAbleMD](https://www.capterra.com/p/75736/nAbleMD/) Reason for choosing NinjaOne Easy and good interface. More up to date Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.