# WinTeam Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is WinTeam the right Physical Security solution for you? Explore 123 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/184185/WinTeam/reviews --- WinTeam 4.4 (123) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of WinTeam Ease of use 4.0 Customer Service 4.6 ## Pros and Cons in Reviews NA Natalia A HR ManagerFacilities Services, 501 - 1,000 employeesUsed the software for: More than 2 years. “Kwantek has been a great tool for us, the number of candidates we receive and the easy way to import candidates has made our day easier.“ June 22, 2023 MG Mike G Chief Operating OfficerFacilities Services, 201 - 500 employeesUsed the software for: More than 2 years. “I've asked for situations to be escalated nearly every time b/c the person they assign to assist you is completely overwhelmed and resolutions are not fully effectuated. “ May 22, 2025 TV Tracy V Accounting ManagerSecurity and Investigations, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “The fact that everything is together is a huge positive for us. As our company has grown we are looking for more features to help reduce a lot of current manual tasks done by our corporate team.“ August 31, 2021 LS Luz S HR Manager and HR Compliance ManagerFacilities Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Reports were bad and you are not able to pull reports of every field you enter data in.“ August 15, 2024 KB Kimberly B Payroll and Health BenefitsConsumer Services, 501 - 1,000 employeesUsed the software for: More than 2 years. “This helps me see hours worked, process payroll, record deposits, print reports and also find eligible employees for health benefits.“ July 23, 2020 MG Mike G Chief Operating OfficerFacilities Services, 201 - 500 employeesUsed the software for: More than 2 years. “Their abysmal customer service and their bate and switch tactic. “ May 22, 2025 TV Tracy V Accounting ManagerSecurity and Investigations, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “There are so many great features that are bundled into one product which makes it very helpful to us. “ August 31, 2021 MG Mike G Chief Operating OfficerFacilities Services, 201 - 500 employeesUsed the software for: More than 2 years. “Terrible. “ May 22, 2025 ## Showing most helpful reviews Showing 1-25 of 123 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tim V. Director of Technology Environmental Services Used the software for: 2+ years ### "Lots of features, steep learning curve" April 16, 2019 4.0 Pros This software has solutions for anyone in the building service contractor or security contractor software space. The software is built on an older framework but is extremely powerful. It is invaluable for running our building service business. Their employees are a true joy with which to work. Cons The software is built on an older framework that can be a challenge to get new ideas pushed into. Review Source TB Tracie B. President Facilities Services Used the software for: 2+ years ### "Great software to run my entire business" April 9, 2019 5.0 Overall, Winteam has helped me streamline my back office, while also controlling things in the field. It has saved me money by allowing me to in-house payroll and by preventing the timecard errors we used to have when our employees were filling out timecards by hand. The alert system allows me to know if a building is not being cleaned, so that one of my supervisors can handle the issue before the customer opens in the morning, so that we never have a client going without service, even if their regular cleaner can't get there. Pros I love that Winteam designed a software specifically for my industry. From estimates & scheduling to timekeeping, payroll and invoicing, and even benefits management tools, this software can handle every aspect of my commercial janitorial company. Cons I would find it very helpful if all reports were able to be printed. Not only do I find it a bit difficult to design custom reports, but some things simply cannot be printed. Also, the accounting piece is not as simple as something like Quickbooks. I can really drill down into the nitty-gritty of every aspect of my company, but I need my accountant to help me do it! Review Source LS Luz S. HR Manager and HR Compliance Manager Facilities Services Used the software for: 2+ years ### "WinTeam Review" August 15, 2024 2.0 Pros Customer Service was easy to connect with at all times. Cons It was very difficult to use, too many problems constantly. They charged for everything including trainings constantly. WinTeam would take months to fix issues if they fix it at all. Not user friendly. Reports were bad and you are not able to pull reports of every field you enter data in. Review Source Response from WorkWave September 17, 2024 Thank you Luz for your feedback on WinTeam. Customer satisfaction a top priority for WorkWave and we rely on feedback like this to make our products better. -WorkWave LS Leah S. Acct and HR manager Facilities Services Used the software for: 2+ years ### "One system for everything " March 29, 2019 5.0 We started using Team when before we were using 3 or 4 different programs to conduct business and keep track administratively. We often had to enter data 2-3 times. We had spreadsheets that worked well enough but to was all a bit clumsy and overly redundant, not to mention prone to error. We’ve used Team for about 6 years now and now everything “talks” to each other- payroll integrates with work tickets, benefits are programmed in, we can track for bonus metrics without a separate system, etc. We can compare financial projections to actuals and have control of our P&Ls. We love it and keep learning more that we can do to make our business more efficient. Pros We can use one software for everything and it all talks to each other. Also, we have been able to go from paper based to electronically based- completely! No more timesheets. They clock in with the phone. The list goes on! Cons On the accounting side- everything we need is there but it’s a lot less automated than say quickbooks as the software as a whole is not an accounting software. Just takes some time to learn. Review Source DT Dawn T. President/Owner Environmental Services Used the software for: 2+ years ### "TEAM software is our best tool" April 27, 2019 5.0 TEAM support is awesome, they go above and beyond. TEAM is always listening to our ideas and making improvements. The software itself puts all of our data in one place and makes it easy to pull out key metrics to help us run the business. Labor hours actual vs. budget, overtime management, job profitability, and the list goes on and one. A huge number of custom data fields allow us to track what’s important to our team. Pros Full integration of field operations and back office accounting, HR, etc. Everything we need is in this one software engine. Integration to EHub allows our field manager and employees to have data and documents at their fingertips and all in one application. Cons That it’s still Citrix-based but they are working on moving it. Review Source PB Pat B. VP, Technology & Operations Security and Investigations Used the software for: 2+ years ### "WinTeam Gave Our Company The Ability To Scale & Integrate Departments" March 29, 2019 5.0 I really enjoy using the WinTeam system and the integration and efficiency we get from it. Customer support and account management is fantastic as well. Always there when you need them. Rolling out new features quickly is the only con I can think of and with their new management and ownership I think this will be changing soon. Pros The integration it gives us. Having Finance, HR, Operations & Payroll reduces error significantly and increases efficiency dramatically. It has allowed our company to scale fast for our clients year over year. Cons New features take a while to make it into production and there is a learning curve in terms of usability so training new team members can take some time. Review Source Mohna A. HR Manager Security and Investigations Used the software for: 1-2 years ### "Mediocre but nothing better" April 24, 2019 3.0 I used it for years and never liked it, but it's the best you can get for security in the market it seems. Pros It works. It's got the features the security business needs to run. It does pull a nice range of reports. Cons It looks like it's from the 1990's and seems very outdated. It's a little hard to use and doesn't communicate perfectly with ADP. It takes a lot of work to log onto as well. Review Source RB Rene B. Director of Operations Facilities Services Used the software for: 2+ years ### "Conciensous Review of Happy User" April 5, 2019 5.0 We are happy and use as much as possible. The employee interface is very useful, eHub clock in/out, the Action Items are great and help is a lot to stay organized and on track with all client requests and concerns. Pros It is a very comprehensive software, with everything included, from financial control, payroll, to front line information. Cons Needs a lot more flexibility ehen usisng the sales tracking module. Review Source SR Sabrina R. Accounts Payable Manager Consumer Services Used the software for: 2+ years ### "WimTeam Review" April 26, 2019 5.0 I have a very good experience with WinTeam Pros I love that it is user friendly. I love that the F1 on every screen. I also love the idea Portal. I love the fact that you implement changes based on customer Feedback Cons That modules are not as integrated. It would be helpful if items like vender master files are share between, Payroll, AR and AP. Review Source JG Josh G. Director of Compliance Security and Investigations Used the software for: 2+ years ### "Winteam" April 24, 2019 4.0 Pros Lots of features to accomplish most anything you could need to do. Cons Can be complex and difficult to understand how to operate. However, support is great and very helpful! Review Source MB Melinda B. OAC Security and Investigations Used the software for: 2+ years ### "Bumpy but better!" October 13, 2020 4.0 My experience started out very bumpy, but has really smoothed out over the years. I know I still have some to learn that the system will do, but it is much better today than 6 years ago. Pros After we figured out the payroll benefits, it is great now. We had a very rough start on it but learned a lot in the process. Completing the billing and also the ability to email invoices automatically on creation is awesome. You just have to make very sure you do things exactly or it is a mess. I finally learned an easy way to reprint invoices just last week.. Auditing is a breeze in Winteam.. Very easy to trace things all the way through. Cons Our training 6+ years ago was abysmal. We ended up having to muddle our way through and figure things out on our own for the first year or so. Then we were offered additional training, but had most of it conquered by then. This caused us to do a lot of double work and all.. I still do not like the Other Billing portion, it requires a lot of manual work. And I don't like the limited invoice customization available. I am still having to do some invoices manually in Excel. Invoice Entry can still use some modifications also. Review Source TH Teresa H. Human Resources Manager Facilities Services Used the software for: 1-2 years ### "WinTeam Review" October 22, 2020 5.0 Pros The Payroll, A/P, and A/R Modules are great! Cons I feel the notifications in TeamTime could be simplified, we have had issues with this since day one and still continue to have issues. Also, on the call review log it should attach the facility to the phone instead of just showing the phone number (example: 304-253-0800 TNCC). There should also be a report that could be printed daily that shows just facilities that were not clocked into at all for the previous night . Our former timekeeping software gave us all these features and in our industry that is a very important piece to making sure our clients are taken care of on a daily basis. It's more efficient to call a client first thing in the morning if a facility hasn't been cleaned rather them calling us because we weren't aware. Review Source RS Rene S. Admin Security and Investigations Used the software for: 2+ years ### "Great software" October 26, 2020 5.0 Good company that is constantly upgrading their product. A very complete coverage of business needs and great service. Pros You can run almost every facet of your business in this program. They allow for one system to track business payroll, payables, receivables, and if you use it budgets, overhead, accounting reports, etc. Cons Some of the features have a cost associated that we are not able to work into our budget. Some things you would think should be easy to do, like print invoices with payments received on them automatically is not an option. Review Source WB William B. HR Manager Business Supplies and Equipment Used the software for: 2+ years ### "Exceptional" April 5, 2019 5.0 The Sales department, especially my Account Executive has been exceptional. They treated our company as if we were a part of their family. They have always strive to make our work life easier by offering us products that make us more efficient. Their training teams have been wonderful and very patient with us in learning new facets of the software. We hope to engage more with E-hub but we have not been able to implement it as of yet. Pros We really enjoy the platform especially the personnel scheduling- it allows us to get a grasp on our profit and loss for each facility we service. It allows us to compare our actual dollar per hour we charge out with what we pay our employees. Secondly, we are strong users of the work scheduler. The ability to ticket our work orders and to close them after has definitely helped our company to become more deficient and effective at servicing our clients. Cons I can really only think of 3 cons- the inability for our work tickets to print in Alpha order. The second con would that there are not as many keyboard shortcuts as I would like. When I call into customer service for software support- it always feels like they are in a rush and not always happy to hear from their client. Review Source SL Sandy L. Controller Facilities Services Used the software for: 2+ years ### "WinTeam User for 11 Years" July 1, 2021 4.0 WinTeam is essentially another member of our finance team. It comes to work with us every day. The customer support team is excellent and we have a voice in future product enhancement. This isn't software that you purchase and never hear from again. They are partners in helping to strengthen and build our business. Pros The job costing capabilities of WinTeam are very robust. Sorting and filtering for reports is only limited by your imagination. The employees at WinTeam are actively working to make their product better and the customer is uppermost in their mind. Cons While there are product enhancements that would be helpful, there is no need to pick apart each module and give a wish list of changes here. I have used the software for 11 years and every year sees new innovation and product improvement. Review Source JH Jason H. Staff Accountant Consumer Services Used the software for: 2+ years ### "Ease of Use" October 13, 2020 4.0 Easy to use once you learn the flow Pros Flow of operations, support from Omaha, Cons Pop up when entering invoices- cannot open multiple reports at one time Review Source JR Joshua R. Manager Environmental Services Used the software for: 1-2 years ### "Essential Software" October 26, 2020 5.0 Pros Love the reporting and tracking capabilities. The most useful reports in my job are the job costing and hours variance reports. Cons Cumbersome and often unintuitive to navigate. I know t has the capacity to deliver many useful metrics, but I feel I'm missing out due to an inability to run them or even know that they exist. (Customer support is awesome in helping overcome this though). Alternatives considered [Swept](https://www.capterra.com/p/148615/Swept/) Reason for choosing WinTeam More capacity to be a one-source solution. Review Source MS Melissa S. Senior Accountant Security and Investigations Used the software for: 2+ years ### "Great all in one product" October 23, 2020 5.0 Pros WinTeam is easy to use and is a great all in one software. The various security settings are great for setting up the appropriate access for users. Cons The Citrix login is cumbersome. It is difficult when the system is updating and in comes down for hours. We have 24 dispatch center that gets interrupted when this happens. Review Source CN Cynthia N. HR coordinator Security and Investigations Used the software for: 2+ years ### "Great program and looking forward to updates. " October 13, 2020 4.0 I like the many aspects of WinTeam but look forward to more modern changes and updates. Pros At the Corporate Office we utilize this program daily. Our Admins in all regions utilize this daily, as well. WinTeam is used in almost all aspects of operations. Cons Citrix printing take more time out our work than it should and wish this feature could be fixed. Equipment tracker needs to be improved and I have sent recommendations on how this could be better. Review Source RY Raymond Y. Vice President Security and Investigations Used the software for: 2+ years ### "WinTeam pays for itself" March 29, 2019 4.0 We are able to control employee payments and also making sure the clients are billed. All hours are accounted for. We were able to reduce overtime by monitoring the hours worked by the officers and how adding shift affected them and how we can change schedules. One of the best parts is being able to map the officers home and distance from a post and directions to get there. Pros Connectivity of all departments between payroll, scheduling, operations. Being cloud based allows us to work from anywhere at anytime as well. Great customer service. Cons Originally the fact that it was cloud based scared us, but we were wrong. What I wish would be better is that some aspects of the software prevent you from working on different screens at the same time. Review Source KB Kimberly B. Payroll and Health Benefits Consumer Services Used the software for: 2+ years ### "WinTeam Daily" July 23, 2020 5.0 Again this is used daily. It is used for pretty much everything I do for my job. One stop shop. :) Pros I use so many functions with this product that it is hard to list everything I love. This is the product I use the most and everyday. This helps me see hours worked, process payroll, record deposits, print reports and also find eligible employees for health benefits. One program to do it all. Cons There are times that WinTeam freezes. This is not helpful while in the middle of a batch of payroll checks or even putting in a deposit. Generally it takes about 5 minutes to reset itself. Review Source JM Josie M. HR Admin Facilities Services Used the software for: 2+ years ### "Josie's Review" October 22, 2020 3.0 It's a good system for capturing employee data. Would like to see a more robust report writer. Pros It is user friendly and easy to move around in. Entering data is very simple. Onboarding new employees from Kwantek is a plus. Cons Not history driven so any date can be used without reason. The benefits portal is not very user friendly and very hard to figure out. Doesn't have a way to fix data entered wrong. Reports are not easily produced within the system itself. Haven't experienced using the BI module yet. Review Source KC Kara C. Accounts Receivables Facilities Services Used the software for: 2+ years ### "Winteam is Great" April 5, 2019 5.0 Overall, I have found this to be a solid product and when help is needed the customer service is wonderful. Everyone has always been very kind and helpful. I appreciate that they listen to what their customers want and are continually improving their product. Pros Having used this product since 2013 and have found it to be very good for easily accessing information when needed. Cons I wish that the user interface was bigger when it comes to inputting information, I use a larger monitor just to see the what I am working on better. Review Source JB Jeffrey B. Operations Environmental Services Used the software for: 2+ years ### "Why WinTeam Works for Me" March 29, 2019 5.0 The interlinking of workforce management, accounting and customer relations. Pros I was able to move from three independent software programs for workforce management, accounting and customer satisfaction that did not communicate with each other to WinTeam that does each of these and each area internally communicates with the other. This is a big WIN for my TEAM. Cons Complicated to set up. It takes a lot of time to get the information data entry into the system. Review Source BF Belinda F. HR Admin Environmental Services Used the software for: 2+ years ### "Very good at solving quick issues, not always great with more complicated questions/issues " March 29, 2019 5.0 Overall, the customer service staff is very helpful and willing to sign-on with us to solve a problem quickly. The response, though, on some ongoing issues is not great - they communicate to us through emails that they are still looking into those issues, but we sometimes don't ever get a satisfactory/helpful answer or solution. Pros I can run reports and/or filters for almost any information that I need. Cons Issues with vacation hours for rehires/returning team members - there's always a problem. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.