# Savvy Pet Spa Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Savvy Pet Spa the right Pet Grooming solution for you? Explore 75 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/183787/Savvy-Pet-Spa/reviews

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Savvy Pet Spa

4.6 (75)

[View alternatives](https://www.capterra.com/p/183787/Savvy-Pet-Spa/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Savvy Pet Spa

Ease of use

4.3

Customer Service

4.7

## Pros and Cons in Reviews

MG

Michael G

GroomerConsumer Services, Self-employedUsed the software for: Less than 6 months.

“This will help minimise no-shows and support customers remembering appointments.“

January 10, 2025

GC

Georgia C

DirectorConsumer Services, 2 - 10 employeesUsed the software for: Less than 6 months.

“The app is not as accessible as it should be it is easier to use the desktop view and therefore the app needs improvement and for you to be able to do more things on in such as client messages“

May 2, 2024

DH

Daniella H

Dog Groomer/Business Owner Veterinary, 2 - 10 employeesUsed the software for: More than 2 years.

“Customer and pet profiles - Building a profile for each customers allows to store all details, notes of grooms and appointments in one place which makes checking/updating so easy!“

January 18, 2023

JG

Jayne G

OwnerConsumer Services, Self-employedUsed the software for: I used a free trial.

“So now none of my customers can contact me on my business email, if they do I just won’t see it and I do the majority of communication on this email, I have had to go through social media and my website to change my email address so any new customers will be able to contact me, I have a load of printed marketing and business cards out which have that email address on, it’s also my google business listing email which means if google do not reverse this restriction I will loose it all, I have been investing in google ads so this is going to be devastating to my business profile online and I will have lost a lot of money. “

November 29, 2023

GC

Georgia C

DirectorConsumer Services, 2 - 10 employeesUsed the software for: Less than 6 months.

“The customer service is excellent and very fast.“

May 2, 2024

JG

Jayne G

OwnerConsumer Services, Self-employedUsed the software for: I used a free trial.

“They have a recurring booking which you can switch on when you first set up your initial booking, you can then create as many forward appointments as you like, when I tried to hit the create button it was not working, so I hit the create and confirm which then send out 12 email appointment confirmations in separate emails through my gmail account to my customer using the savvyspas email address as the sender not my gmail account address, this is a violation of google mail usage and is regarded as spamming, it’s also wrong, I am not savvy spa that’s not my business name it’s misleading, it’s trying to make all individual business look like there business name is savvy spa, it’s a violation of my brand. Why would you create a system function that would send out an email for each individual appointment? “

November 29, 2023

Hope K

owner manager Individual & Family Services, 2 - 10 employeesUsed the software for: More than 2 years.

“with its amazing features such as appointmenr reminder messaging, online booking, website, payment record keeping its just so simple and easy to use but most of all does what it says it will and is forever updating and bringing in new features“

May 31, 2022

JG

Jayne G

OwnerConsumer Services, Self-employedUsed the software for: I used a free trial.

“The system is unresponsive when using on your mobile through a browser and the app dose not work at all“

November 29, 2023

## Showing most helpful reviews

Showing 1-25 of 75 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Pete C.  
Slave  
Consumer Services  
Used the software for: Less than 6 months

### "You can stop looking now"

February 7, 2020

5.0

Savvy's help and support is/has been fantastic. \[SENSITIVE CONTENT HIDDEN\] have all been a great help in getting us set up and importing our data (600+ customers and 800+ pets) and every question I have has been answered very quickly even outside business hours. The community built around Savvy is an invaluable resource allowing you to get ideas off other people using the software as well as the fantastic support by Savvy themselves.

Pros

Savvy has a very clean well thought out interface that's very simple to use without compromising on features that its more establish competitors have. Appointment creation is very quick and automatically sends out sms & email notifications, which can be fully customised. We can have the calendar setup exactly how we want with the colors we want. Savvy is not plastered with over complex interface to incorporate additional features we don't want. None of them silly you can't do this without spending more money messages. There's no need for any goomer to look at any other software Savvy is the one.

Cons

Do I need to fill this box in?... ok then. The android app (Dont have iphone so couldn't tell you about that) appears to be a little behind with some of the newer features, however its a responsive webapp therefore just using your browser works perfectly, kinda makes me wonder why bother with an app. Savvy is currently very focused on grooming and does not currently offer daycare, boarding or kennel modules, however i'm pretty sure it could work for daycare and basic boarding if required. This is exactly why we love the software because it's not plastered with over complex interface to incorporate features we don't want.

Alternatives considered

[Revelation Pets](https://www.capterra.com/p/129314/Revelation-Pets/)[ShakeYourTail](https://www.capterra.com/p/143190/ShakeYourTail/)[DaySmart Pet](https://www.capterra.com/p/93413/DaySmart-Pet/)[MoeGo](https://www.capterra.com/p/165732/MoeGo/)

Reason for choosing Savvy Pet Spa

I spent a long time evaluating other providers such as 123 Pet, Shake Your Tail, Revelation Pets and MoeGo and none of them could fully fulfill our requirements like Savvy does with shared customer database across multiple salons, customizable automated SMS & emails, digital contract signing. All this with a company that actually wants to be a toolset to support our business the way we want to run it and allowing us to implement any changes inline with our working practices on our terms.

Switched from

[Pawfinity](https://www.capterra.com/p/142461/Pawfinity/)

We have had issues with the way our old provider supports us for some time and I don't thing here is the correct place to go into details except to say it left us very nervous utilising a tool set so critical to our business operations. We then went on to setup a second salon with separate business contact details but with a crossover in catchment area and that could not be supported in the way we wanted with our old software provider.

Review Source

Response from It's All Savvy

October 21, 2022

Hi Pete, Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience! Jess @SavvyPetSpa

GC

Georgia C.  
Director  
Consumer Services  
Used the software for: Less than 6 months

### "Room for improvement but has excellent potentisl"

May 2, 2024

4.0

overall I am still getting to grips with savvy, I cannot fault the customer service and I am pleased with many aspects but I do think there is room for improvement, more so from a general ease of use as a software itself - I don’t think there is much to Improve on from the aspect of it being for pet groomers specifically

Pros

The customer service is excellent and very fast. The focus on pet grooming as its target market is very good and a lot of the things you can do such as “overdue grooms” and having pet info as well as client info sets it apart from broader softwares.

Cons

There are small things that could be improved to make it more user friendly or simpler. Sometimes I feel like I am having to do a few things to get what I want achieved instead of just the one to get straight there, meaning some options end up being more complicated than they need to be. The app is not as accessible as it should be it is easier to use the desktop view and therefore the app needs improvement and for you to be able to do more things on in such as client messages

Switched from

[Timely](https://www.capterra.com/p/142756/Timely/)

Timely was broader and this meant you could only have one client and all their multiple dogs had to go under one name (the clients) we prefer the individual dog option that savvy has. The price point on timely is also way off. Their app is very easy to use and preferable to savvy but it lacked the focus on our business needs as a groomers (better for human salons) their helpdesk is slow and there was often glitches in the system

Review Source

Response from It's All Savvy

May 8, 2024

Hello Georgia, Firstly, allow, me to thank you for your detailed review. No company can grow without feedback... It's vital for development and learning. Savvy is dedicated to implement changes that support our customer journey. So much so that all of your points will be fed back into the company. Simplification is already something we are working on and we do hope you like the changes as they are implemented, (watch this space)! I have already passed on your kind and encouraging words to our customer support team. They have been greatly appreciated, as are your words. Thank you again for your time and it's lovely to have you onboard. Many thanks Helen & The Savvy Team

JG

Jayne G.  
Owner  
Consumer Services  
Used the software for: I used a free trial

### "Please do not waste your time on this system "

November 29, 2023

1.0

I have lost all access to my gmail account due to this system, I tried to advise them when I first started out that the website was unresponsive while using on my phone so it was randomly creating appointments where they shouldn’t be and blocking out the wrong time, there are so may bugs in the system it’s is unbelievable and the customer service is awful, their answer to everything is to try and blame you for the system faults and have not intentions of fixing anything. They have a recurring booking which you can switch on when you first set up your initial booking, you can then create as many forward appointments as you like, when I tried to hit the create button it was not working, so I hit the create and confirm which then send out 12 email appointment confirmations in separate emails through my gmail account to my customer using the savvyspas email address as the sender not my gmail account address, this is a violation of google mail usage and is regarded as spamming, it’s also wrong, I am not savvy spa that’s not my business name it’s misleading, it’s trying to make all individual business look like there business name is savvy spa, it’s a violation of my brand. Why would you create a system function that would send out an email for each individual appointment? the rebooking function should not be there as a tool to force your customer to pre agree to a load of bookings, it’s supposed to be for the business owner to manage the diary slots in bulk, not manage the customer in bulk, you would only need the customer to agree to the appointment that is coming up, a logical system would then send the next appointment out on completion of the previous booking making life easier for the business owner. There is absolutely no reason to have the need for you client to pre confirm any appointment more than the one that is coming up and I was absolutely shocked this function even exited, could you imagen getting 12 emails from a business asking to to pre confirm all your appointments, especially from an email address that you had never heard of, my mind was blown, I advised them they needed to change this function so it won’t happen to any one else, their response was it was my fault because I hit the create and confirm button instead of the just create button, the create button was not working because it was unresponsive so I used the create and confirm button thinking it wound just create and confirm the initial booking not send out 12 emails that would be crazy, who in there right mind would want that function. So now none of my customers can contact me on my business email, if they do I just won’t see it and I do the majority of communication on this email, I have had to go through social media and my website to change my email address so any new customers will be able to contact me, I have a load of printed marketing and business cards out which have that email address on, it’s also my google business listing email which means if google do not reverse this restriction I will loose it all, I have been investing in google ads so this is going to be devastating to my business profile online and I will have lost a lot of money. The company don’t seem to care so if you are thinking about signing up to the software just to let you know, the app is not working. It’s redundant, using the website on your phone browser is unresponsive, it only works on desktop, beware of hidden functions that send out spammy emails to your customers using there company email as the sender, apparently you can go and change the email to your own, why is that function even there ? What business wants someone else’s company name plastered as the sender on their company emails, just use the actual company’s email that they supply you with for all emails

Pros

Nothing the system is unresponsive on mobile and the app is not working

Cons

The system is unresponsive when using on your mobile through a browser and the app dose not work at all

Reason for choosing Savvy Pet Spa

The reviews looked good and they advertised about having a mobile app

Review Source

KB

Kaitlyn B.  
Pet Groomer  
Retail  
Used the software for: 2+ years

### "Best software around"

March 22, 2024

5.0

Amazing. Best software around and wouldnt go elsewhere. Customer services is second to none

Pros

Customer services Online booking Reminders Ease of use Rebooking appointment option

Cons

I dont really have a cons for the software it does exactly what i need.

Alternatives considered

[FreeAgent](https://www.capterra.com/p/122008/FreeAgent/)[Groomer.io](https://www.capterra.com/p/276684/Groomerio/)

Reason for choosing Savvy Pet Spa

Very well laid out, free trial with good customer services to help guide me and nothing was to difficult for them.

Review Source

Response from It's All Savvy

March 27, 2024

Hello Katlyn, Thank you so much for taking the time to review our software. It's great to know that you are so happy, and I will pass your kind words on to the team. Many Thanks Team Savvy

RM

Renee M.  
Groomer  
Veterinary  
Used the software for: 1-2 years

### "Savvy is the business!"

May 23, 2021

5.0

I will be using Savvy for the life of my business. I absolutely love it and recommend it to all my fellow groomers!

Pros

I love the detailed customer and pet information capabilities, ease of booking, and how easy it is to customize to suit my needs. I have almost no No-Shows thanks to the sms features. As a home based groomer, I was able to customize to send appointment details specific to my business, as well as an automated message with the address for new clients. All I have to do is hit one button and they get all the information they need. Reminders go out automatically the day before a scheduled appt but can be set to go out at any interval. I am a single home based groomer and this suits my needs perfectly with the least expensive tier, which is only $20 per month. The included monthly sms credits have always been plenty and I haven't needed to purchase extra. You can also customize and edit emails specific to your business and send them automatically to clients. Customer service has always been timely and are ALWAYS super nice to me and resolve any issues or answer any questions very quickly.

Cons

The only issue that I had, was that the company is based out of the UK and the default settings are not what are generally used in the US. I needed to update settings from BP to USD, appointment times in texts were listed in 24HR time, and the UK lists dates as DD/MM/YY instead of MM/DD/YY and I was worried it would be a bit confusing for clients. They were very helpful and fixed all the settings for me very quickly however. Again, their customer service has been wonderful. The time difference has never been a problem for communication.

Alternatives considered

[Kennel Connection](https://www.capterra.com/p/102808/Kennel-Connection/)[ShakeYourTail](https://www.capterra.com/p/143190/ShakeYourTail/)[DaySmart Pet](https://www.capterra.com/p/93413/DaySmart-Pet/)[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/)

Reason for choosing Savvy Pet Spa

All the features I wanted at a price I could afford.

Switched from

[Kennel Connection](https://www.capterra.com/p/102808/Kennel-Connection/)[ShakeYourTail](https://www.capterra.com/p/143190/ShakeYourTail/)[DaySmart Pet](https://www.capterra.com/p/93413/DaySmart-Pet/)[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/)

I was looking for specific features that would fit in my budget. The other programs were either too expensive or didn't have the features I wanted.

Review Source

Response from It's All Savvy

October 21, 2022

Hi Renee, Thank you so much for taking the time to leave such a fab detailed review. We really appreciate it! Let us know if there is anything we can do to help in the future :) Jess @SavvyPetSpa

PC

Philippa C.  
Salon owner  
Veterinary  
Used the software for: 2+ years

### "Crucial Software for groomers "

August 18, 2022

5.0

It’s an essential tool for me ,i would not be able to keep track of my businesses without it , it helps me to create Bussiness using the tools they have included . It’s a must for me.

Pros

This is great software , Im not particularly tech savvy, but Savvy are are they make it very simple and if you don't understand help is just a button click away.

Cons

Nothing the options are endless . So can be a bit overwhelming the thing i have fortune you just need to decide what you want it to do , and it will , then if you want something different it can do that to . You dont need to use everything

Switched from

[Appointedd](https://www.capterra.com/p/137570/Appointedd/)

Savvy is Groomer specific , the other was just a diary

Review Source

Response from It's All Savvy

October 10, 2022

Hi Philippa, Thank you for the positive feedback, it means a lot to us! Jess @SavvyPetSpa

MR

Melissa R.  
OWNER  
Veterinary  
Used the software for: Less than 6 months

### "Amazing and very necessary service"

January 18, 2023

5.0

It is great. It has transformed my business

Pros

This program fulfills a position in my company that I would have had to hire out. It takes away the stress of scheduling, booking, calling to confirm appointments, and everything else that comes with being a solo pet groomer. It has reduced my no shows down to nearly 0, and gives my clients ample reminder time for their appointments.

Cons

I don't like how glitchy the companion apps are. They are rudimentary, hard to use, and do not actually create new customers when you are away from the computer and need to use the app instead.

Reason for choosing Savvy Pet Spa

Easier to use, more in tune, and much better reviews.

Switched from

[Meta for Business](https://www.capterra.com/p/213257/Facebook/)

Facebook meta was very glitchy, causing problems with setting up & confirming appointments.

Review Source

Response from It's All Savvy

January 19, 2023

Hi Melissa, Thank for your lovely review, it is great to hear you are enjoying Savvy. Do let us know if there is any improvements we can make, we are always open to feedback! Message us through the help button to let us know :) Jess

JB

Julie B.  
Dog Groomer  
Veterinary  
Used the software for: Less than 6 months

### "Excellent product and customer service "

January 22, 2020

5.0

My experience with Savvy Pet Spa has been fantastic. They are always on hand to help from early morning to late into the evening and nothing is too much trouble. I’m so pleased with their service and software that I have now ditched my old paper diary that I used to lug around with me everywhere and now I just take my iPad. It’s so much easier and all my information is at hand wherever I am.

Pros

This software is very easy to use. It’s laid out in a simple format so appointments are easy to create and view. If you can’t remember the customers name, no problem, you can look up the dogs name and all the information is there. Adding and amending information is super easy. I love the automatic SMS messages that are sent out to the customer once the appointment has been created and you can modify the messages to suit your business. Their customer service is exceptional. When I first joined I needed help getting started due to my own inabilities and I didn’t think anyone would be able to help at 19.30 in the evening but \[SENSITIVE CONTENT HIDDEN\] was there talking me through the set up. They take on board your suggestions of improvement or features you’d like added which could help other users and they implement them. They have a fantastic Facebook community where users can help each other and make suggestions to Savvy.

Cons

The software is a work in progress and they are adding new features all the time. Occasionally things can run a little slow or certain things stop working but as soon as you make them aware they get straight on to fix the issue.

Alternatives considered

[DaySmart Pet](https://www.capterra.com/p/93413/DaySmart-Pet/)

Reason for choosing Savvy Pet Spa

I chose Savvy Pet Spa because their software is made for pet groomers by pet groomers. Their customers have a say in what features they want to see implemented. They are UK based. Their customer service is exceptional.

Review Source

Response from It's All Savvy

October 21, 2022

Hi Julie, Thanks so much for your feedback. I will pass this back to the team! Jess @SavvyPetSpa

EC

Evita C.  
Groomer  
Consumer Services  
Used the software for: Less than 6 months

### "Very easy program for groomers & reminders"

June 17, 2022

5.0

I have tried Savvy Pet in the past. During the pandemic I cancelled my subscription and when I could afford a program again I tried 2 others but nothing is as good as this one!

Pros

Easy to create customer and update their information, keeping notes about each appointment and very functional. Very easy to use and doesn't take a ton of time to learn it. Excellent customer service

Cons

Not easy to use in 2 way messaging. I wish I could also send reminders when I wanted instead of just be send automatically.

Alternatives considered

[MoeGo](https://www.capterra.com/p/165732/MoeGo/)

Reason for choosing Savvy Pet Spa

Moego doesn't offer reminders in my country. I didn't look into anything else.

Review Source

Response from It's All Savvy

October 21, 2022

Hi Evita, Thank you for your kind words, it means a lot to us! Please get in touch if there is anything we can do to improve our offering. We are always open to suggestions :) Jess @SavvyPetSpa

MG

Michael G.  
Groomer  
Consumer Services  
Used the software for: Less than 6 months

### "Dont Hesitate, Sign up!"

January 10, 2025

5.0

Very supportive and a game changer. This will help minimise no-shows and support customers remembering appointments. It houses all the admin in one place which as we grow the business over time will help.

Pros

The automation of emails, SMS and pre-admin that is sent to customers to save me time.

Cons

Initially its quite overwhelming with all the different features. But once you use the support available you understand it quickly.

Review Source

Response from It's All Savvy

January 14, 2025

Hi Michael, Thank you so much for taking the time to leave a review and for your kind words! At Savvy, we take great pride in delivering exceptional customer support. Our team is dedicated to going above and beyond for our clients, always being available to receive feedback, provide one-on-one assistance, and quickly address questions through chat. Your feedback means the world to us and helps us continue to improve. Thank you again for your support! Best regards, Helen & The Savvy Team

lD

lisa D.  
dog groomer  
Consumer Services  
Used the software for: 2+ years

### "Savvy Is the best system to use"

October 30, 2023

5.0

Always 5 star customer service, helpful, friendly, knowledgable, kind.

Pros

Booking systemreminder txts emails individual space for dog notes, client notes etc.5 star customer service always super helpful

Cons

Their is nothing i don't like about savvy, as its all amazing!!

Reason for choosing Savvy Pet Spa

the range of features, easyness of setting up reminders new customers etc

Review Source

BA

Bianca A.  
Dog groomer  
Retail  
Used the software for: 2+ years

### "Great booking system"

January 30, 2024

5.0

Pros

I have used savvy for a number of years and always been impressed with its ease of use and how streamlined it is. It is constantly being made better and more agile as a system. Definitively one of the best business decisions I've made switching from my paper diary to this one.

Cons

There isn't anything i dislike. Every feature is useful

Review Source

Response from It's All Savvy

March 27, 2024

HI Bianca, Thanks for the great review! Always great to know we have happy customers, especially long term ones. Many thanks Savvy Team

BM

Belinda M.  
teacher  
Education Management  
Used the software for: 2+ years

### " Savvy Pet Spa review"

January 18, 2023

4.0

Helpful staff

Pros

Easy to look at as a calendar diary so you can see what you have in

Cons

Not often easy to use. Needs to send appointments rather than just appointment reminders and 15 min slots

Review Source

Response from It's All Savvy

January 27, 2023

Hi Belinda, Thank you for taking the time to share your feedback! You can send all appointments to your clients and have 15 minute slots, please come through HELP and the team can give you some guidance. We do offer free 1:1 to all clients too, I would definitely recommend booking in for one. The team do love a good chat :) Thanks Jess

KJ

Kt J.  
Owner/Pet groomer  
Consumer Services  
Used the software for: 1-2 years

### "Love Love Love this program"

November 4, 2022

5.0

Love everything about the Savy company and Software! Customer Service is always on point and quick to remedy any issues.

Pros

Its easy to use and super convenient. Saves me so much time. Love the automatic reminders that go out to my clients for their appointments.

Cons

The servers have gone down a couple of times since buying this software. It is a bit of a burden and has gotten me to implement a paper version of my records which is a pain to upkeep.

Review Source

Response from It's All Savvy

November 9, 2022

Hey! Thank you for taking the time to leave us a great review, we really appreciate your feedback. It is so good to hear you are loving Savvy! Jess @SavvyPetSpa

AS

Alice S.  
Dog Groomer  
Hospitality  
Used the software for: 6-12 months

### "Sedges Pet Styling "

June 22, 2022

4.0

Overall really happy with Savvy Pets, helped us set up our business and have been enjoying it ever since.

Pros

Its easy access to everything. The customer service help is like no other, professional, speedy. Lots of features for clients to use to aid them in making dog grooming a smooth and easy process.

Cons

There are some features i havent touched as cant get the hang of it and therefore feel i am not using the app to its full potential.

Review Source

Response from It's All Savvy

October 21, 2022

Hi Alice, We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. We have the SavvySupport hub where we update any new features and help videos for new and old features. Come through help if you are not a member and we will get you added in :) Jess @SavvyPetSpa

ES

Elise S.  
Dog Groomer  
Facilities Services  
Used the software for: 1-2 years

### "Savvy pet Spa"

January 27, 2023

4.0

Very helpful with diary keeping Thier is probably alot more to savvy than what I use it for . But from My experience its great ! And would Recommend

Pros

I Love how clear the appointments are. I can accesses from my laptop or phone.The reminders to clients are amazing and automatic and very simple to set up.I have also just found the skip (set how many weeks you set button) which will save me so much time

Cons

On the day plan you should also be able to see dogs notes this would be very helpful..Wish it was easier to add pet profile pics of the app .

Review Source

Response from It's All Savvy

January 31, 2023

Hi Elise, We really appreciate your feedback, it is great to hear about your experience with the system. Reach out to us at hello@itsallsavvy.com if you'd like to share improvement requests, we are always happy to take them on board! Jess

NN

Nicole N.  
Owner  
Retail  
Used the software for: 6-12 months

### "run away!"

March 10, 2022

1.0

If you go to leave you will be unable to obtain your client data. That function wont be working and with no end date in sight. They will hold your client information hostage to force you to pay for more months while you manually input all your data into the new booking software you want to use. They will more of less tell you it's not their problem. Not worth the stress. Biggest regret is ever signing up.

Pros

It's easy to use when the functions are working properly.

Cons

Very glitchy. Don't expect all your functions to work properly on any given day.

Review Source

Response from It's All Savvy

January 10, 2023

Hi Nicole, Thanks for sharing your feedback. We're sorry your experience didn't match your expectations. It was most definitely an uncommon instance and have since Improved this. Please feel free to reach out to us at hello@itsallsavvy.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance! Jess @SavvyPetSpa

JAG

Julie Ann G.  
Director  
Veterinary  
Used the software for: Less than 6 months

### "Very disappointed "

January 28, 2023

1.0

Very bad see previous comments

Pros

None. There are no good things to talk about here

Cons

Not fit for purpose dismissive customer service seeking advice to obtain a refund.

Review Source

Response from It's All Savvy

January 30, 2023

Hi Julie Ann, Thanks for sharing your feedback. I'm sorry to hear our product and customer service didn't meet your expectations. If you have any further comments you'd like to share please reach out to us at hello@itsallsavvy.com and we will do our best to help :) Jess

EB

Erika B.  
Dog Groomer  
Veterinary  
Used the software for: 6-12 months

### "Review "

January 28, 2023

5.0

Great if any problems the girls are quick to help through chat

Pros

Makes booking appointments easier, less paperwork

Cons

It would be handy to show in the history appointment notes how many weeks inbetween the last appointments.

Review Source

Response from It's All Savvy

January 30, 2023

Hi Erika, Thanks so much for sharing your experience with us. it is great to hear you are loving Savvy! You can see 'Last seen' info on the first screen of the appointment. Message us in HELP, we'll assist you there :)

jW

james W.  
Dog Groomer  
Retail  
Used the software for: 1-2 years

### "Brilliant Software"

June 6, 2022

5.0

Very good experience. Had a few problems on the way but the team sorted them our very quickly.

Pros

Its so easy to use, and makes you look more professional

Cons

Should be more options on what you can have on your website.

Review Source

Response from It's All Savvy

October 21, 2022

Hi James, Thank you so much for this review. We really appreciate you being a customer. We're here for you anytime! Jess @SavvyPetSpa

KR

Kirsty R.  
Dog groomer  
Computer Software  
Used the software for: 1-2 years

### "Savvy pet spa fantastic "

February 10, 2021

5.0

Fantastic I wouldn't be using any other software savvy is the way forward

Pros

I would be lost without savvy pet spa 100% great customer service really easy to use the feedback group is fab where all groomer help each other out and it has made my life alot easier

Cons

This system is so easy to use there are no cons.to this system.

Review Source

Response from It's All Savvy

October 21, 2022

Hi Kirsty, Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience!! Jess @SavvyPetSpa

SW

Saffron W.  
Dog groomer  
Retail  
Used the software for: 1-2 years

### "Savvy review"

June 11, 2022

4.0

Highly recommend.

Pros

Very easy to use if not technically minded. Customer care is great. The support team are very quick to help with any issues. Visually its appealing and hood value for money.

Cons

Occasionally blips but the team are quick to sort.

Review Source

Response from It's All Savvy

October 21, 2022

Hi Saffron, Thank you for your review. We will share this with the team to let them know how we are doing. Jess @SavvyPetSpa

FC

Frank C.  
Director  
Veterinary  
Used the software for: 2+ years

### "100% pawfection"

April 23, 2020

5.0

Pros

Fantastic value amazing customer service

Cons

Nothing at all absolutely perfect no issues

Review Source

Response from It's All Savvy

October 21, 2022

Hi Frank, Thank you for your lovely review! We really appreciate your feedback :) Jess @SavvyPetSpa

JR

James R.  
admin  
Retail  
Used the software for: Less than 6 months

### "A Savvy dog groomer"

June 22, 2023

5.0

has made life so much. easier over a paper diary

Pros

it has made bookings and looking at revenue so much easier, and we are still learning more of the features

Cons

not much to dislike, the team are very responsive

Review Source

SM

Stu M.  
Mobile nail trimming  
Consumer Services  
Used the software for: I used a free trial

### "Wonderful site "

July 7, 2022

5.0

Pros

Makes life so much easier having this program. I used to spend my days making appointments and this program does it all for me

Cons

Just a huge learning curve. Once you understand it it is so useful

Review Source

Response from It's All Savvy

October 21, 2022

Hi there, We appreciate you taking the time to leave us a review. Please get in touch if you need any assistance at all. We are always happy to help :) Jess @SavvyPetSpa

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