# ServiceWorks Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ServiceWorks the right Field Service Management solution for you? Explore 115 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/183679/ServiceWorks/reviews --- ServiceWorks 3.6 (115) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ServiceWorks Ease of use 3.5 Customer Service 3.6 ## Pros and Cons in Reviews WD Warren D Senior Appliance ExpertConsumer Services, 51 - 200 employeesUsed the software for: Less than 6 months. “The vision of a unified platform that seamlessly integrates part ordering, scheduling, dispatching, and customer communication is exactly the kind of streamlined solution our workflow needs.“ March 3, 2026 WD Warren D Senior Appliance ExpertConsumer Services, 51 - 200 employeesUsed the software for: Less than 6 months. “Our dispatch team has repeatedly requested that the map feature function as originally described: allowing us to view a technician’s route, see unassigned jobs, and assign them directly from the map. Despite this being a key selling point, we were later told that achieving this would require months of preparation and was not feasible in the near term.“ March 3, 2026 AF Aubree F accounts receivableConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “We really like this program it has made a lot of things easier for our company invoicing estimates scheduling part orders customer history and being able to see what is going on with techs in the field in real time.“ May 13, 2024 SS Steven S ownerUtilities, 2 - 10 employeesUsed the software for: 1-2 years. “I can't make my own barcodes for sales items and I've asked multiple x's for someone to add my sales cost and have sent a reference with no update .ive never been able to submit warranty jobs from SW.“ November 26, 2025 CG Carole G Accounting Auditing ManagerConsumer Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Was told its user friendly and it will produce everything we need, yes if you're only dealing with COD customer it would be great, but our business is 90% warranty & 3rd party customers.“ March 2, 2026 WD Warren D Senior Appliance ExpertConsumer Services, 51 - 200 employeesUsed the software for: Less than 6 months. “Jobs are frequently assigned incorrect statuses, and the system contains an overwhelming number of job buckets and status options—many of which are unnecessary and create confusion for both office staff and technicians.“ March 3, 2026 KS Kerry S ManagerRetail, 11 - 50 employeesUsed the software for: More than 2 years. “I like the ability to create jobs and monitor the service history on the job.“ May 16, 2024 MY MEL Y Service ManagertConsumer Services, 2 - 10 employeesUsed the software for: 1-2 years. “Route sheet, maps, gps does not work as it should because it does not show the location of a truck in a real time; the order of the appointments is always mixed up and can't never prioritize the order of the scheduled stops from 1st-last.“ May 7, 2024 ## Showing most helpful reviews Showing 1-25 of 115 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RW Raymond W. Owner Consumer Services Used the software for: 6-12 months ### "Great program once you can figure it out " May 5, 2023 5.0 Pros So many feature dedicated to our line of work; appliance repair. Cons Not very easy to figure out at first but once you get the hang of it, it is smooth sailing. Review Source EJ Everett J. Appliance Repair Owner Consumer Electronics Used the software for: Less than 6 months ### "Service.Works > HCP" March 24, 2025 5.0 I really feel like they care about MY business. Pros It does everything my last CRM didn’t do like inventory and commission tracking. Cons Because it does so much more than other CRM’s it also requires more onboarding. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/)[Workiz](https://www.capterra.com/p/147525/Workiz/) Reason for choosing ServiceWorks They were too basic and limited for my needs. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) SW has inventory and commissions and they sent to actually care about MY business. Review Source DF Dana F. Owner Individual & Family Services Used the software for: 1-2 years ### "Keep Looking Don't Do It" May 26, 2025 1.0 HORRIBLE communication Nobody actually knows what they are doing Turnover with employees is really high I kept believing they would do right. They would fix it. So I have stayed and believed in them because who would actually harm businesses and single mom business owners. Clearly, you have found the place Pros It offers everything that I need - BUT - none of it works I have no clue what it is that I like at this point other than I have personally spent 100's of hours of my time invested into doing the work that the app was supposed to do, myself. Fixing invoices, myself. And believing they would actually do it. I have put so much time into it that it makes me want to get my monies worth - especially since I have done their work for them without being paid Cons As of this year alone, I overpaid my contractors by over $5,000 because ServiceWorks was double tipping them in their system. I was losing money on half of my jobs. Not only have they not fixed it, but they owe me over $5,000. At the beginning of using them, even though all of the boxes were checked and it appeared that client's were paying tax - tax was not calculated into the total of the invoice. I lost over $1,000 in taxes right off the bat. Messaging constantly crashing. And now payroll is SO messed up I don't even know what to do. They said they fixed it. IT'S WORSE! Review Source RC Rick C. manager Recreational Facilities and Services Used the software for: 1-2 years ### "Easy to learn scheduling " April 16, 2025 5.0 Pros Easy to use schedule system and dashboard. Updating tickets are easy Cons Search of customer to go in different areas seems to be troublesome. Before an update , you could find all jobs in customer history. But if it is current, then you have to go to jobs search. Alternatives considered [ServiceBench](https://www.capterra.com/p/138688/ServiceBench/) Reason for choosing ServiceWorks easy to use and had more options for our customers Review Source JP Jake P. Sales Consumer Services Used the software for: Less than 6 months ### "Exceptional Experience" May 14, 2025 5.0 \[sensitive content hidden\] has been a huge help with answering all of our questions, and was a good sport about receiving the 3rd degree to make sure our companies would be a mutual fit. Really went above and beyond for us to earn our business. Pros There's a lot to love. For us specifically what drew us in the most is definitely the level of communication and the amazing customer service. Cons It's honestly hard to say and would be better to ask us after a few months post implementation. So far we're still in the "honeymoon phase" so to speak and beginning implementation. Alternatives considered [AltheaSuite](https://www.capterra.com/p/206817/Althea-Suite/)[AIM](https://www.capterra.com/p/130285/AIMsi/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/)[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) Reason for choosing ServiceWorks First and foremost the level of customer service and communication is unmatched. Review Source SM Shawn M. Owner Consumer Goods Used the software for: 1-2 years ### "Good Software " March 17, 2025 3.0 Satisfactory, could better options as explained above but a decent program. Pros Scheduling, inventory, warranty work transfer. Cons Needs better zone configuration to allow more customization. Invoice sent daily to customers, need better customization limits and or time frame. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Allows for better control of Inventory and warranty work Review Source mM marcella M. vp Real Estate Used the software for: 1-2 years ### "work order review" April 21, 2025 3.0 has been ok. the tech support feedback lacks follow up and understanding Pros the extensive information in a work order all in one page on a desktop version to start an order and to view an order Cons no added features that I specifically need: adding notes in images individually, adding extra images per work order, download images in bulk (simultaneously). Alternatives considered [Commusoft](https://www.capterra.com/p/149651/Commusoft/) Reason for choosing ServiceWorks pricing and features promised at demonstrations Review Source LG Luke G. managing member Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Stay far far away from ServiceWorks" December 7, 2024 1.0 This company was great for the onboarding process, but when I had issues with the mobile app nothing was addressed. The issues persisted, and when asking for a refund the company denied it. I used the app for 1.5 days, and they would not refund any of the one year subscription I paid for upfront. I did not even make it through the onboarding process, and they still refused to refund the payment. Pros It has potential to be good software, but the mobile app is entirely unusable due to bugs and constant crashes. Cons The mobile app has more bugs than the Amazon rainforest. It is literally unusable. When the issues were brought up during the onboarding process nothing was resolved, they just said to keep trying to use it. This is very subpar software that is so buggy it should not be released yet. Switched from [Breezeworks](https://www.capterra.com/p/151503/Breezeworks/) Needed more features than what my current software was providing. Review Source MC Matt C. GM Facilities Services Used the software for: 1-2 years ### "ServiceWorks works for us" March 18, 2025 5.0 Overall we have been VERY happy with ServiceWorks Pros Love the fact that it is both PC and mobile friendly Cons Wish there was a little more customization Alternatives considered [SMART Service Desk](https://www.capterra.com/p/100670/SMART-SERVICE-DESK-ITSM/) Reason for choosing ServiceWorks ServiceWorks was less expensive and more user friendly Review Source KF Krystle F. Owner Facilities Services Used the software for: Less than 6 months ### "ASAP Appliance" April 28, 2025 5.0 Our rep \[sensitive content hidden\] is amazing at showing us how to work the new system and answering questions! Pros Its VERY detailed oriented, I feel once we understand the system it will be easy Cons No day and time stamped note per customer per appliance. I highly recommend!!!!! Switched from [Dispatch](https://www.capterra.com/p/10019337/Dispatch-Connect/) Parts ordering and inventory much easier to keep up with Review Source MB Michael B. HVAC service technician Construction Used the software for: 1-2 years ### "Suggested implement for future release " May 13, 2024 3.0 My overall experience is positive, but with a few tweaks this program can be excellent Pros Once the company database is compiled and a user is trained the system is easy to use. Cons The inability to unenroute a technician if for whatever reason a technician has to reroute. Switched from [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Money was the main contributor. As it was two times more expensive. Review Source Response from Service Works June 14, 2024 Thank you for your feedback and for highlighting the ease of use once the system is set up. We’re glad to hear your overall experience has been positive. Regarding the inability to unenroute your technician - we actually do have a way to clear professional action through the web version. Please contact our support team if you need assistance on how to navigate this functionality. Thank you for being a part of ServiceWorks! MI Marion I. Owner Oil & Energy Used the software for: 2+ years ### "Highly recommend ServiceWorks" May 7, 2024 4.0 When we started with ServiceWorks in 2020, they met our needs and helped us get on track and stay there. Over the years, as our company has grown and evolved, ServiceWorks has been right there with us growning, changing and keeping up with our CRM needs. Pros ServiceWorks is a very high functioning CRM that helps us manage our appliance repair business very well. The reports are very diverse and give you eery type of KPI you could be looking for. The Customer data entry screen is very high functioning and helps you to track everything from basic customer information to warranty claims to advertising ROI. Cons The integration between the mobile app and the main system still has a few glitches especially when the techs are not near wifi signal Review Source Response from Service Works May 9, 2024 Thank you for your feedback. We are happy to hear you are enjoying our Software. Our primary goal is to see our users succeed, and we are dedicated to continually refining our platform to better meet your needs. Thank you for choosing ServiceWorks! MY MEL Y. Service Managert Consumer Services Used the software for: 1-2 years ### "Service Works Audit" May 7, 2024 4.0 What most frustrates me is the scheduling, the maps and the real time gps. But for the rest it is easy Pros Can sign in from anywhere because all the database goes to a cloud, and the computer stations will not depend on a main server like others. Cons Route sheet, maps, gps does not work as it should because it does not show the location of a truck in a real time; the order of the appointments is always mixed up and can't never prioritize the order of the scheduled stops from 1st-last. Reason for choosing ServiceWorks The database stored in a cloud, the independence of the work stations. Review Source Response from Service Works May 9, 2024 Thank you for your feedback. We're glad our cloud-based system has provided convenience. We understand your concerns about route sheet management and GPS accuracy. Improving these features is a priority for us. Your feedback is invaluable, and we're committed to enhancing your experience. Feel free to contact our support team with any further suggestions or questions. Thanks for choosing ServiceWorks! PW Price W. Owner - Operator Environmental Services Used the software for: 6-12 months ### "Disappointed Entirely " November 2, 2022 1.0 TERRIBLE... we were misled, and our money was taken without any functional support from the team. The 'Fully customizable' interface was poorly executed, lacked customization, poor support from the tech who was assisting us. They could not answer questions, could not fulfill any of our wishes, it took days and sometimes weeks to get changes done, and when we cancelled, we were thanked for our 'gift' of several thousand dollars and NO REFUNDS... "go pack sand... Super Clean Cans!" ... muhahahahah WOULD NOT RECOMMEND... We were so excited, but found out this was just a snake-oil sales pitch to take our money, but not deliver on a single service Pros We liked some of the features in the back end. We are a trash can cleaning business and the sales person said that we would love the "fully customizable" integration feature with our website and the ability to take payment for services in advance. We realized this was a lie. Cons We were misled about the features and integration abilities of the product. When we deployed and started the integration into our website... the "fully customizable" interface was very lacking, our customer service technician's favorite words were... "No, we can't do that" and we felt like we were lied to from the start. Our technician was terrible at support and we immediately tried to cancel the service when we were trying to launch the company. This was a terrible experience and you stole our money, as we paid for a year's worth of service in advance. Alternatives considered [GorillaDesk](https://www.capterra.com/p/130290/GorillaDesk/) Reason for choosing ServiceWorks We were told that you had a fully integrated / customizable interface with our website (Webit platform) that we could use to take payments in advance. This was a lie. The interface was poorly executed and the customizable features were a joke. Very disappointing. Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) Jobber wouldn't take payments up front and the interface with our website was not up to standard Review Source DB David B. President / Co-owner Renewables & Environment Used the software for: 6-12 months ### "How service works saved us at least one full time employee AND made our services better" June 10, 2021 5.0 Pros The scheduling and ease of information gathering. The way it is setup we can easily navigate and find what our client wanted and we are now able to customise even more their experiences with us. It has removed a lot of non value added activities that we had to do manually. We have the opportunity to look for cost overruns and how efficient we are as a company every day and at any time we have access to progress reports. Cons The initial configuration is rather easy but being in Quebec, Canada has made some issues difficult for us in setting up taxes and linking up quick books. Otherwise the CRM, Dispatch, job creating software ticks all the boxes for us. Alternatives considered [RouteManager](https://www.capterra.com/p/185092/WorkWave-Route-Manager/)[OrangeHRM](https://www.capterra.com/p/49068/OrangeHRM/) Reason for choosing ServiceWorks Pirce and recommandation from a ERP specialist Review Source SG Sam G. Owner Utilities Used the software for: 2+ years ### "We love Service Works" May 19, 2024 5.0 We are so happy that we've decided to work with Service Works! This app has transformed our business by allowing us to be more organized in so many ways! Pros Service works has streamlined our scheduling, dispatching and invoicing. Keeping accurate service records and detailed job notes is a breeze! Cons Service Works overall is a great platform. I am more friendly with the desktop version than the app. The app is great, however, we do experience some glitches and bugs on occasion. Review Source Response from Service Works May 22, 2024 Thank you for your wonderful review! We're thrilled to hear that Service Works has streamlined your operations. Our team is continuously working to improve the mobile experience to match the desktop version's reliability. We're delighted that Service Works has transformed your business and helped you stay organized. Thank you for choosing us! JJ Jennifer J. Executive Administrator Real Estate Used the software for: 1-2 years ### "Reliable Meat and Potatoes" May 16, 2024 3.0 Pros I like the dispatch/assigning/scheduling to our techs, love the ability to assign and change customer credentials, like multiple tickets for one customer, like being able to hav 3rd party contractors access without allowing full editing access. Cons The mobile needs work and the back end admin could use improvement. Review Source Response from Service Works May 20, 2024 Thank you for your detailed feedback. We're glad you appreciate our dispatch, scheduling, and customer management features, as well as the access options for third-party contractors. Mobile and Backend Admin Improvements: We acknowledge that these areas need enhancement and are actively working on updates to improve the experience. Thank you for choosing ServiceWorks! if you need further assistance, please reach out to us at success@service.works. BD Brandon D. lead tech Consumer Services Used the software for: 2+ years ### "pros and cons" May 14, 2024 5.0 Pros easy to keep my calls in order and keep me on right track for day to day task Cons the moble app has issues with entering and deleteing items entered and has to be refreshed often Review Source Response from Service Works May 15, 2024 We appreciate your feedback! I want to assure you that we are prioritizing stability to ensure our customers receive the reliable service they deserve. Thank you for choosing ServiceWorks. NA Nicole A. Secretary Machinery Used the software for: 1-2 years ### "Does the job " May 7, 2024 3.0 Pros I like that the dispatches from service bench automatically get sent to service works. Cons That there’s something new often, and they don’t seem to serve a purpose. For example, why is there like 5 save buttons for different sections when writing up a service ticket? Why can’t there be just one? Review Source Response from Service Works May 10, 2024 We appreciate your feedback. When creating a service ticket, you'll find an option to save all information at once. Subsequently, you can update individual sections of the ticket as needed. We recognize the importance of simplicity and efficiency in our system and are committed to refining it based on user input. Thank you for choosing ServiceWorks! JM John M. Associate Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Usage of Service Works in Warranty Claims Submission" May 7, 2024 5.0 Pros Its user friendly, the fact that its in cloud - we don't have to set up a lot of things to get access to it. Its one of the software that I found so easy to use. Cons Need integration and another type or option when converting a file. We're working in the appliance industry and the other platforms we use only have limited options available that they're accepting specially on the file format / type - ServiceWorks or such is the one that need to adjust or look for an option to help. Review Source Response from Service Works May 9, 2024 Thank you for sharing your experience with ServiceWorks for warranty claims submission. Regarding your feedback on integration and file conversion options, we understand the importance of seamless compatibility, especially in the appliance industry. We'll explore options to enhance our integration capabilities and provide more file format options to better meet your needs. If you have any further suggestions or questions, please don't hesitate to reach out to our team. JR Jim R. Admin Consumer Services Used the software for: 1-2 years ### "Service works" May 7, 2024 4.0 Pros Fairly easy to use. Easy to train new employees to use. Fairly reasonable in price. Tech support is decent although communication could be better. Cons Not particularly easy trying to learn all the capabilities of the system. Reason for choosing ServiceWorks Easy to use. Other platforms were very expensive. Review Source Response from Service Works May 13, 2024 Thank you for your feedback! LR Linda R. Owner Consumer Services Used the software for: 6-12 months ### "I don't believe this software is anywhere near ready for public use, due to constant bugs" August 27, 2021 1.0 I liked and trusted the customer service rep, or else I would have quit my subscription LONG ago. My experience throughout with actually using/trying the software was awful. I've never spent so long trying to figure something out, trying to set it up, trying to make it work, and trying to get bugs worked out, than I have with this software (about 7 months). When I finally switched to another software, I got all of this set up and working beautifully in ONE month. Pros The customer service representative was very knowledgeable and helpful, and also very sympathetic/apologetic regarding the constant bugs I kept having to deal with. He did a lot of work to keep bringing these problems to the developers' attention. Cons It is the buggiest software I have ever experienced, and I can't believe it is "ready" for public use. In fact, reps indicated several times that I was their guinea pig (for no pay) in helping identify all of their bugs. Almost every day, either the schedule wouldn't work, the dispatch wouldn't dispatch, the emails wouldn't email, the whole program wouldn't work, job times got changed to 3 am, etc. etc. Usually it was the employee app that didn't work. Many of my employees gave up on the app and refused to try it ever again. Additionally, it is EXTREMELY hard to figure out how to use. Whatever you think is how you should use it is DEFINITELY not how to use it, as you will screw something up. Reason for choosing ServiceWorks It claims to offer all of the features I'm looking for. Review Source Response from Service Works September 15, 2021 We are sorry for the problems you faced. We did try our best to accommodate all your enhancement requests including custom commission report, permission enforcement on mobile app, ability to send bulk statements, custom invoice template. We are glad that you found the software. If you change your mind in the future, we are always here. CS Carol S. OWNER Consumer Services Used the software for: 2+ years ### "Fairly easy top use and easy to train employees on" October 31, 2022 4.0 made it very easy to be almost paperless everything is done on the technicians phone. Pros easy to use and easy to train employees on, very easy to use on the phone and has very few problems. Cons if you show a payment as a down payment you cant remove the payment without showing that it is a refund. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) wanted to go paperless Review Source JS Joseph S. owner Consumer Services Used the software for: 1-2 years ### "Sugar City Appliance " October 28, 2022 3.0 good, customer service may not get to you TODAY, but will return your call. \[SENSITIVE CONTENT\] was / is VERY patient and helpful with us. we defiantly would not run as smoothly without it Pros Scheduling, integration , Integration, INTERGATION across marcone/ servicepower / quickbooks navigation. the Cons Initial rollout was like locking 4 people in a room, teaching them all a common new language, setting a hard launch date saying " at the end of the year, no more English, were all going to speak Portuguese!" and its a little clunky overall, but it gets the job done Reason for choosing ServiceWorks the integration with Marcone for inventory was key Review Source KW Kerry W. DISPATCHER Consumer Services Used the software for: 1-2 years ### "ntl appliane" November 2, 2022 4.0 Its been a process.. noone of us here are pc savy folks and we are still learning Pros I dont find it overly hard to understand or use. It looks more professional than what we had. Customer service is awesome. I love the live chat and whomever I get always helps me out Cons i dont like, how you have to click on Prof action every time to see history, How sometimes things work and others same function is a pain to use (intermittantly) . So many steps to set up a ticket and close it out. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.