# ServiceWorks Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ServiceWorks the right Field Service Management solution for you? Explore 115 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/183679/ServiceWorks/reviews --- ServiceWorks 3.6 (115) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ServiceWorks Ease of use 3.5 Customer Service 3.6 ## Pros and Cons in Reviews Comprehensive scheduling and dispatch tools 76% positive reviews out of 33 Most reviewers describe scheduling and dispatch as efficient, flexible, and easy to manage for teams. Warren D Senior Appliance Expert, 51 - 200 employees. "The vision of a unified platform that seamlessly integrates part ordering, scheduling, dispatching, and customer communication is exactly the kind of streamlined solution our workflow needs." Frequent technical problems and glitches 75% negative reviews out of 40 Most users report bugs and issues disrupt daily operations, causing lost data, delays, and customer frustration. Robert J Diagnostic technician, 2 - 10 employees. "The loss of data, the various bugs and glitches, the lag when uploading things, and the lack of fixing bugs after pointing it out to tech support." ## Showing most helpful reviews Showing 1-25 of 115 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RW Raymond W. Owner Consumer Services Used the software for: 6-12 months ### "Great program once you can figure it out " May 5, 2023 5.0 Pros So many feature dedicated to our line of work; appliance repair. Cons Not very easy to figure out at first but once you get the hang of it, it is smooth sailing. Review Source EJ Everett J. Appliance Repair Owner Consumer Electronics Used the software for: Less than 6 months ### "Service.Works > HCP" March 24, 2025 5.0 I really feel like they care about MY business. Pros It does everything my last CRM didn’t do like inventory and commission tracking. Cons Because it does so much more than other CRM’s it also requires more onboarding. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/)[Workiz](https://www.capterra.com/p/147525/Workiz/) Reason for choosing ServiceWorks They were too basic and limited for my needs. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) SW has inventory and commissions and they sent to actually care about MY business. Review Source DF Dana F. Owner Individual & Family Services Used the software for: 1-2 years ### "Keep Looking Don't Do It" May 26, 2025 1.0 HORRIBLE communication Nobody actually knows what they are doing Turnover with employees is really high I kept believing they would do right. They would fix it. So I have stayed and believed in them because who would actually harm businesses and single mom business owners. Clearly, you have found the place Pros It offers everything that I need - BUT - none of it works I have no clue what it is that I like at this point other than I have personally spent 100's of hours of my time invested into doing the work that the app was supposed to do, myself. Fixing invoices, myself. And believing they would actually do it. I have put so much time into it that it makes me want to get my monies worth - especially since I have done their work for them without being paid Cons As of this year alone, I overpaid my contractors by over $5,000 because ServiceWorks was double tipping them in their system. I was losing money on half of my jobs. Not only have they not fixed it, but they owe me over $5,000. At the beginning of using them, even though all of the boxes were checked and it appeared that client's were paying tax - tax was not calculated into the total of the invoice. I lost over $1,000 in taxes right off the bat. Messaging constantly crashing. And now payroll is SO messed up I don't even know what to do. They said they fixed it. IT'S WORSE! Review Source WL William L. President Retail Used the software for: 2+ years ### "Not worth the paper it is printed on." March 5, 2026 1.0 It hasn't been great, I would love to speak to someone about issues, but we cant, so we are switching services. Pros When it actually works and doesn't glitch out, or run slow as a snail, and doesn't mess up inventory, it is ok at best. Cons Cant get a hold of anyone when there is a problem. Random unwanted updates that don't work. Systems does not remove products properly which messes up inventory. Review Source RC Rick C. manager Recreational Facilities and Services Used the software for: 1-2 years ### "Easy to learn scheduling " April 16, 2025 5.0 Pros Easy to use schedule system and dashboard. Updating tickets are easy Cons Search of customer to go in different areas seems to be troublesome. Before an update , you could find all jobs in customer history. But if it is current, then you have to go to jobs search. Alternatives considered [ServiceBench](https://www.capterra.com/p/138688/ServiceBench/) Reason for choosing ServiceWorks easy to use and had more options for our customers Review Source mM marcella M. vp Real Estate Used the software for: 1-2 years ### "work order review" April 21, 2025 3.0 has been ok. the tech support feedback lacks follow up and understanding Pros the extensive information in a work order all in one page on a desktop version to start an order and to view an order Cons no added features that I specifically need: adding notes in images individually, adding extra images per work order, download images in bulk (simultaneously). Alternatives considered [Commusoft](https://www.capterra.com/p/149651/Commusoft/) Reason for choosing ServiceWorks pricing and features promised at demonstrations Review Source JP Jake P. Sales Consumer Services Used the software for: Less than 6 months ### "Exceptional Experience" May 14, 2025 5.0 \[sensitive content hidden\] has been a huge help with answering all of our questions, and was a good sport about receiving the 3rd degree to make sure our companies would be a mutual fit. Really went above and beyond for us to earn our business. Pros There's a lot to love. For us specifically what drew us in the most is definitely the level of communication and the amazing customer service. Cons It's honestly hard to say and would be better to ask us after a few months post implementation. So far we're still in the "honeymoon phase" so to speak and beginning implementation. Alternatives considered [AltheaSuite](https://www.capterra.com/p/206817/Althea-Suite/)[AIM](https://www.capterra.com/p/130285/AIMsi/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/)[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) Reason for choosing ServiceWorks First and foremost the level of customer service and communication is unmatched. Review Source KO Kelly O. Office Manager Business Supplies and Equipment Used the software for: 2+ years ### "Jackson Home Appliance Heating and Cooling." April 21, 2025 5.0 Very satisfied. Highly recommend. It does everything I need and them some and it cost for our small company can't be beat. With a dozen techs in the field all their jobs are scheduled and managed well. My invoices and statements are easy to send out. Job tracking and mapping are easy. We can even order parts directly from the ap. Pros The cost compared to other providers is hands down the best value out there. No one else can come close to Service Works. Tech support is almost always instantly addressed. They are very helpful and actually answer your phone calls or service tickets in a impressive, timely manner. Cons I don't like with the new update the pop up job review box used to let me view the service performed, which was very helpful and also it stopped showing the amount with tax. Before you could see both of those. updates should add to, not take away. Review Source Response from Service Works April 24, 2025 Hi Kelly, thank you for the great review. We really do try hard to make our customers happy. For the two items you mentioned. Service Performed is in the new screen, its in the lower area under notes, its labeled Explanation of Services. The other item, the showing the amount with tax. That has become a tug of war really. We will bet putting it to a vote in our Facebook Group. If you are not part of our group look for "SWUG" our ServiceWorks User Group. It is also a place to discuss ideas, get advice from others and have a bit of fun. Stay Tuned! MB Max B. Owner Consumer Electronics Used the software for: Less than 6 months ### "Avoid at all costs. " August 26, 2025 1.0 I am a small business owner and a one man band. I do everything myself along with running 25 calls a week and being a single parent of two kids. In the sales calls they promised me they would make sure I hit the ground running. When it because apparent their service wasn't going to work for me they wouldn't let me break my contract. Pros I liked the idea of service works integrating with marcone. I liked the idea of their people helping set me up and get me running. Cons The mobile app. It feels like something some corporate dude made his team create in the early 2000's because mobile apps were all the crazy back then and then it was never updated since. The text messaging has been described by my customers as spammy. The whole experience has been a nightmare. It took 3 weeks for them to get my logo to not be stretched on my invoices. When I was trying to use the software I would call the help desk for help. The most common answer to questions I got was I don't know. This software is clunky and made for the people in the office not the technicians who actually go out and make money for the business. Instead of innovating they decided to focus on getting the cheapest developers they could to write their software. Review Source RS Rachel S. Office Manager Retail Used the software for: 2+ years ### "ServiceWorks honesty" March 26, 2025 2.0 We switched to this program from Swiftlink because they were discontinuing support for that program. This program is not user friendly at all and our experience with it has not been good. Pros The schedule is one of the few things I like about the program. It makes it easy to glance at a technician's jobs for a specific time frame. Cons Where to start... The flow of making a work order isn't super smooth. When completing out a work order, you have to scroll down, then back up or the job can't be changed to delivered status. We have to pay extra in order to print statements. The website almost always runs slow and it takes forever to do any functions. The list could go on about specific things, but I think I'll stop there. Review Source RJ Robert J. Diagnostic technician Automotive Used the software for: 6-12 months ### "Not a good tool" May 22, 2024 1.0 Miserable. Switching software to this made me consider quitting my job. Pros I cannot think of a single thing I like about service works. Cons Everything. The constant crashes on the mobile app. The loss of data, the various bugs and glitches, the lag when uploading things, and the lack of fixing bugs after pointing it out to tech support. This service is awful. Switched from [FastField](https://www.capterra.com/p/138489/FastField/) The company made this decision without discussing with anyone. Review Source Response from Service Works June 14, 2024 Thank you for taking the time to share your feedback about ServiceWorks. We sincerely apologize for the negative experience you’ve had with our product. We understand your frustration with the issues you’ve mentioned. We are committed to providing a reliable and efficient service, and it’s clear that we have fallen short in your case. Our team is actively working to address these issues and make significant improvements. We are currently in the process of rolling out updates to enhance the stability and performance of our mobile app, and we’re committed to resolving the bugs and glitches you’ve encountered. We would appreciate the opportunity to make things right. Please reach out to our Success team directly at success@service.works so we can address your specific concerns and work towards a solution that meets your needs. Thank you again for your feedback. We are committed to improving your experience with ServiceWorks. MB Michael B. HVAC service technician Construction Used the software for: 1-2 years ### "Suggested implement for future release " May 13, 2024 3.0 My overall experience is positive, but with a few tweaks this program can be excellent Pros Once the company database is compiled and a user is trained the system is easy to use. Cons The inability to unenroute a technician if for whatever reason a technician has to reroute. Switched from [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Money was the main contributor. As it was two times more expensive. Review Source Response from Service Works June 14, 2024 Thank you for your feedback and for highlighting the ease of use once the system is set up. We’re glad to hear your overall experience has been positive. Regarding the inability to unenroute your technician - we actually do have a way to clear professional action through the web version. Please contact our support team if you need assistance on how to navigate this functionality. Thank you for being a part of ServiceWorks! ryH roderick y H. Owner Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Update service and input issues and concerns" May 7, 2024 3.0 Well for now just trying to get use to it and learning how to operate they are alot of features that my office staff don't know how to implement. Need more support by just picking up the phone and talk to someone. Pros New system I had to changeover from another vender but need more training to use all features Cons Need more training and if have a question need phone number to call and get answers quickly.........aloha Review Source Response from Service Works May 9, 2024 Thank you for sharing your feedback with us. Our Customer Success team offers short training sessions for your business to succeed. We encourage you to reach out to our team at 636-220-4363 for immediate assistance. Your feedback is appreciated in helping us enhance our system and better serve your needs. We look forward to continuing to support you as you navigate our system. MY MATT Y. CLERK Consumer Services Used the software for: 2+ years ### "FEELING ABOUT SERVICE WORKS!" May 13, 2024 3.0 THINGS CAN BE SLOW AND TAKE EXTRA TIME TO COMPLETE, WATCHING THE LITTLE GEAR TURN AND TURN CAN BE FRUSTRATING. SUBMITTING CLAIMS IS HARD TO GET INTO, WE HAVE OVER 17,000 SUBMITTED TICKETS AND THE SYSTEM HAS TO GO THROUGH THEM ALL BEFORE OPENING APP TO SUBMIT A TICKET. HOURS THAT ARE NEEDED FOR A JOB CHANGES EVERYTIME YOU GO IN TO ASSIGN A TECH AND WE HAVE TO REMEMBER TO CHECK IT AFTER SAVING TO MAKE SURE HOURS NEEDED IS CORRECT. YOU HAVE UPDATED YOUR SEARCH BAR AND WE HAVE TO PUT THE PHONE NUMBER IN AND NOT THE NAME TO SEE IF CUSTOMER IN IS THE SYSTEM. SEARCH SERVICES WORKS SEARCH BAR WHEN PUTTING IN TICKET NUMBER, DROP DOWN TICKET NUMBER APPEARS AND THEN WILL JUMP TO 10 OTHER TICKETS ON DROP DOWN, WE HAVE TO HIT ENTER TO GET CORRECT TICKET TO APPEAR. OLD WAY GAVE US THE TICKET WE NEEDED INSTANTLY. Pros IT HELPS IN CREATING JOB TICKETS. DOES WELL IN KEEPING TRACK OF BILLING AND IS NICE TO HAVE ALL INFO STORED IN ONE PLACE. Cons STOP CHANGING OPTIONS THAT SEEM TO SLOW DOWN THE WORK WE ARE DOING. CONSTANT CHANGE ISN'T ALWAYS A GOOD THING. WE GET USED TO USING THE PROGRAM AND THINGS CHANGE. Review Source Response from Service Works June 14, 2024 Thank you for your detailed feedback on ServiceWorks. We understand your concerns about frequent changes and their impact on your workflow. We aim to improve our system, but we recognize that constant changes can be disruptive. Your specific issues are important to us. Our team is committed to addressing these concerns to enhance your experience. Please reach out to us at success@service.works so we can assist you directly and make the necessary adjustments. Thank you for helping us improve ServiceWorks! SB Susan B. Office Manager Consumer Services Used the software for: 1-2 years ### "Useful but frustrating" June 6, 2023 3.0 A mix of frustration and benefits: ServiceWorks is not an easy program to use -- it takes a long time to train in and understand; there's a multitude of steps for many operations ... for instance selling a part over counter is an involved multi-step process, making the customer wait while all the invoice and sale entry steps are performed. When there are multiple steps for a given operation, if one step is not done correctly, it can be time-consuming and frustrating to figure out what went wrong and to correct it. You cannot have part-time inexperienced office help at all using this system -- we spend much time correcting improper entries and trying to get them to do things properly. It's been very good to have the SD mobile link to the system, although there are issues with that too if the tech is not thorough in filling things out properly and selecting the date for parts returns (easy to overbook when this doesnt get done) ... one thing that doesn't go over well is the office personnel correcting/reminding the techs to fill out the paperwork thoroughly... The training manual for ServiceWorks is WAY OUTDATED -- no excuse for 20 or so years to go by without redoing/updating the manual -- again, very time-consuming and frustrating when trying to learn the system, and way too wordy. Also, the system seems to crash or lock up occasionally causing a standstill in operations until the owner gets back from his service calls to care for the issue. Pros Great tech support and availability; SD mobile allowing office and in-field techs both able to see the progression and status of service calls, and a big time-saving help to the techs. However, while it's a time-saving boon for the techs, it has caused probably double the amount of time spent in office for this system vs. Swiftlink. It is also very nice to have the parts inventory linked to the jobs tickets/invoices.Warranty claim management and filing has been more streamlined with ServiceWorks and we find this to be a huge benefit. Cons Customer address: A glaring fault in this program is that there is only one address line for addresses, which is enough of an issue in itself that I would never choose this program again because of this one thing! In our area, 3/4 of our population is transient, lots of 2nd/3rd homes, and the need to have further defining information for many addresses which requires a 2nd address line or a line for a business name and then an Attn: line. One address line is a very outdated entry form and really unheard of any more. PARTS: The special order parts chart for checking in parts can be a real pain when "tentative parts" are allowed to plug the chart up. We were of the understanding that we could have a Master List of parts we stock and that there was another place we could have nonstock parts listed ... this doesnt appear to be the case - if you want a record of non-stock parts that happen to be in the office stock, they need to be in the Master List in order to select them from the inventory or to see that we even have them... we worked out a system to mark those nonstk parts in the Master List; also it would be nice to have a field where you can put the date the last time a part in the Master List was updated... we worked a system out for that as well. LOCATION finder for dispatch map: is often wrong, often not very accurate... would need to link to a better GPS system in order for this to be dependable and useful for mapping routes. Reason for choosing ServiceWorks the mobile tech connection for in field service updates and parts look-up was something we wanted to try; and we wanted a program that was able to transfer our customer base and parts inventory from Swiftlink. Review Source KS Kerry S. Manager Retail Used the software for: 2+ years ### "My thoughts on ServiceWorks" May 16, 2024 4.0 I like the overall concepts and practicality of the way the software is put together and in the most part is very easy to use. The customer support has been phenomenal. Pros I like the ability to create jobs and monitor the service history on the job. Cons The inability to change the customer a job is assigned to. You have to cancel the existing job and create a new job for the correct customer. Reason for choosing ServiceWorks ServiceWorks was the modern version of Swiftlink Review Source Response from Service Works May 20, 2024 Thank you for your feedback. We’d like to clarify that our system does allow you to change the customer for an existing job without canceling the service call. If you need assistance with this feature, please reach out to us at any time. We greatly appreciate your kind words about our customer support team. Thank you for choosing ServiceWorks! JS Joseph S. owner Consumer Services Used the software for: 1-2 years ### "Sugar City Appliance " October 28, 2022 3.0 good, customer service may not get to you TODAY, but will return your call. \[SENSITIVE CONTENT\] was / is VERY patient and helpful with us. we defiantly would not run as smoothly without it Pros Scheduling, integration , Integration, INTERGATION across marcone/ servicepower / quickbooks navigation. the Cons Initial rollout was like locking 4 people in a room, teaching them all a common new language, setting a hard launch date saying " at the end of the year, no more English, were all going to speak Portuguese!" and its a little clunky overall, but it gets the job done Reason for choosing ServiceWorks the integration with Marcone for inventory was key Review Source JA Jasmine A. FINANCE MANAGER Facilities Services Used the software for: 2+ years ### "THE CUSTOMER SERVICE AT Service Works" May 7, 2024 1.0 Pros the program features are amazing IF THEY WORK Cons CUSTOMER SERVICE AT SW IS HOPELESS AND NO HELP IS AVAILABLE. WE HAVE BEEN HAVING ISSUES WITH THE PROGRAM SINCE WE CAME ON BOARD. Review Source Response from Service Works May 10, 2024 We're genuinely sorry to hear about your frustrations with our customer service and the challenges you've encountered since joining us. We're committed to resolving the issues you've experienced and ensuring that our program works seamlessly for you. Please reach out to our team and we can schedule a one on one with our customer success team. Thank you. NA Nicole A. Secretary Machinery Used the software for: 1-2 years ### "Does the job " May 7, 2024 3.0 Pros I like that the dispatches from service bench automatically get sent to service works. Cons That there’s something new often, and they don’t seem to serve a purpose. For example, why is there like 5 save buttons for different sections when writing up a service ticket? Why can’t there be just one? Review Source Response from Service Works May 10, 2024 We appreciate your feedback. When creating a service ticket, you'll find an option to save all information at once. Subsequently, you can update individual sections of the ticket as needed. We recognize the importance of simplicity and efficiency in our system and are committed to refining it based on user input. Thank you for choosing ServiceWorks! RW Robert W. owner Construction Used the software for: Less than 6 months ### "End of the search" July 9, 2020 5.0 My overall buy point was their customer service. The attention to detail that \[SENSITIVE CONTENT HIDDEN\] delivers to my situation gives me all the confidence in the world that I will stay with this company for a long time. We can now set this aside as we rebuild our business in the future. We are licensed in NY. TN and AZ and are expecting 100 employee's in each location. This software will be going right along with us. Pros I like the population auto fills. The search ability is a key factor in running our business. We ran a business in Arizona with twenty-five employee's and keep tracking of what was going on was our biggest hurdle. I tried a lot of other software for this purpose (several costing 5 times the cost of sw) without the power of service works. Cons Just like learning any new software there are some frustrations along the way. There are a few bugs in the system that haven't been ironed out yet, for example; sometimes I will but in place holder information like the phone number if I don't know it. I will enter all fours or something with the intent to go back and enter the number when I get it. SW uses the ph number for the customer number. I doesn't allow you you to edit the customer number, oh it has the edit icon and you can delete it, but it won't allow you you to enter anything. By the way the work around for this one is copy and paste. Reason for choosing ServiceWorks Made comparisons to what we needed, how adaptable the software was going to be for our operation. The customer service. Review Source bL bill L. ceo Alternative Medicine Used the software for: 1-2 years ### "appliance sales and service inventory" May 13, 2024 2.0 slow to respond to our problem and we have issues that they say cant change bill Pros parts inventory service calls and tracking Cons when we sell product will not take out of inv. until delivered if delivery is 2 weeks away we sell same product 2 to 3 times what a mess Review Source Response from Service Works May 15, 2024 Thank you for your feedback. We're glad you find our parts inventory and service call tracking beneficial. We apologize for the inventory management issues and delays in response time. We're reviewing our processes to improve stock accuracy and customer service. Please contact our support team to discuss your concerns further. We appreciate your input and look forward to better serving you. RA Raul A. Controller Consumer Services Used the software for: 2+ years ### "Great CRM!" May 7, 2024 5.0 Pros We have all the features we need, even the route optimization and reports. Cons Glitches, but you can contact the team and they will fix it withina few days. Review Source Response from Service Works May 10, 2024 Thank you for sharing your feedback with us. We're delighted to hear that you're enjoying our map and report features. Rest assured, our team is dedicated to promptly addressing any glitches through our regular monthly patch and update releases. Thank you for choosing ServiceWorks! RH Raul H. Office Manager Facilities Services Used the software for: 2+ years ### "Good software " November 8, 2022 4.0 I use a lot of features everyday, reports and schedule. I like how integrated the features are. Pros The software is easy to use, you need to see the videos to understand it very well but it is wonderful to use. Cons The fact that you need to end a recurrence, do some changes on the accounts and then add a recurrence again for the changes to take place. Review Source DB Dan B. owner Retail Used the software for: 1-2 years ### "service works" November 11, 2022 5.0 being able to have calender schedule inside the program only having to enter in the original program.in the past we had to use two programs to complete these tasks.. Pros like the service scheduling and the service work order detail on the work orders!pos is good to be able to use the scheduling right from the pos invoice.. Cons at first i did not like the reports section , but now i have talked to support and have had some reports taylored to our needs Review Source AM Alan M. Owner Retail Used the software for: 6-12 months ### "Not functional for a retail business" October 28, 2022 2.0 We cannot get it to sync with quickbooks without multiple errors, You cannot do a paid out of your til for gas or refunds that were bought prior to switching over so balancing the til cannot be done with this program. We have contacted serviceworks rep many times and every time told they will get with someone and get back to us but we NEVER hear back unless we initiate it and then are told the same lame thing. We are currently looking for another program that is more functional and has better customer support. Pros Scheduling of service calls . Cons We have had nothing but problems with the software and functionality. Reason for choosing ServiceWorks Serviceworks was we thought put out by the same people that made swiftlink but swiftlink is way more functional of a program than serviceworks for a retail store that does New, Used, Parts and service. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.