# Lanes & Planes Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Lanes & Planes the right Expense Report solution for you? Explore 685 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/183676/Lanes-Planes/reviews --- Lanes & Planes 4.6 (685) [View alternatives](https://www.capterra.com/p/183676/Lanes-Planes/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Lanes & Planes Ease of use 4.5 Customer Service 4.9 ## Pros and Cons in Reviews NK Nikhita K Senior Customer Success ManagerComputer Software, 11 - 50 employeesUsed the software for: 1-2 years. “The ability to book flights and hotels easily for work travel and have everything consolidated into one request is a huge time-saver.“ November 24, 2025 VB Vittorio B Head of PolicyInformation Technology and Services, 201 - 500 employeesUsed the software for: Less than 6 months. “The UI still has some quirks and small flaws, some even obvious (such as the cursor not moving automatically to the return date after entering the first one, or having to restart the search process when the search expires, rather than just reloading the page).“ December 29, 2025 ROMAN C QM managerConstruction, 51 - 200 employeesUsed the software for: Less than 6 months. “The platform offers competitive prices, convenient booking options, and helpful vendor negotiations that help reduce costs. While the website could be more modern, the overall functionality and service quality make it a reliable choice for business travel“ July 17, 2025 CW Christoph W Field Service EngineerElectrical/Electronic Manufacturing, 11 - 50 employeesUsed the software for: More than 2 years. “The mobile app can feel a bit limited compared to the desktop version—some actions like modifying bookings aren’t as smooth.“ June 18, 2025 NP Nicolas P International Integration ConsultantComputer Software, 201 - 500 employeesUsed the software for: 6-12 months. “I use Lanes and Planes for professional trips, and since I started using it, booking all my accommodation (flights, trains, hotels, etc.) has become much easier.“ June 11, 2025 TB Toni B Management ConsultantManagement Consulting, 51 - 200 employeesUsed the software for: 6-12 months. “Merging all hotels and offers makes it very untransparent - you don't know which provider you have, how the hotel will receive you, etc..“ June 26, 2025 FO Filipa O Strategic Content CreatorMedical Devices, 11 - 50 employeesUsed the software for: 1-2 years. “Having flights, hotels, and expense management integrated into one single platform, allowing for a more efficient trip planning.“ May 13, 2025 FP Fynn P MDRComputer Software, 51 - 200 employeesUsed the software for: Less than 6 months. “The only thing is that sometimes when I search for flights, the first flight of the day isn't displayed first.“ September 11, 2025 ## Showing most helpful reviews Showing 1-25 of 685 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ROMAN C. QM manager Construction Used the software for: Less than 6 months ### "Reliable Travel Solution with Cost-Saving Benefits" July 17, 2025 5.0 Overall, my experience with Lanes & Planes has been very good. The platform offers competitive prices, convenient booking options, and helpful vendor negotiations that help reduce costs. While the website could be more modern, the overall functionality and service quality make it a reliable choice for business travel Pros The prices for flights, rental cars, and hotels were lower than usual, thanks to prior negotiations with vendors — a great cost-saving advantage. Cons The website could benefit from a more modern and user-friendly design, as the current interface feels a bit outdated. Switched from [Navan](https://www.capterra.com/p/169591/TripActions/) We made the switch because key providers like Airbnb and Ryanair were missing from the previous platform, which limited our booking options." Review Source CW Christoph W. Field Service Engineer Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Efficient, Reliable, and User-Friendly" June 18, 2025 5.0 My overall experience with Lanes & Planes has been very positive. It simplifies business travel by combining booking, expense management, and policy compliance in one platform. It saves time, reduces manual work, and makes the whole process much smoother—for both travelers and admins. Pros Lanes & Planes has made my business travels easier with an all-in-one platform for booking flights, trains, hotels, and managing expenses. The app interface is clean and intuitive in comparison to some other expense management szstems out there. Real-time updates in the form of app popups and digital receipts save time and reduce stress. It’s a huge help for frequent travelers. Cons The mobile app can feel a bit limited compared to the desktop version—some actions like modifying bookings aren’t as smooth. Review Source TB Toni B. Management Consultant Management Consulting Used the software for: 6-12 months ### "Useful for flight-only bookings; cumbersome for all other travels" June 26, 2025 2.0 My experience has been quire a mixed bag so far: For simple flight-only bookings it works and is functional; for anything else, I would like to avoid using it because it makes my life harder. Pros The one positive thing is that the billing and paying process is relatively streamlined and straightforward. Cons There are three problems that I generally encounter with L&P: 1. Merging all hotels and offers makes it very untransparent - you don't know which provider you have, how the hotel will receive you, etc.. Additionally, given the missing sorting and almost dysfunctional filter functions makes it very difficult to find the actual best price! 2. I'm regularly in situations that L&P fails to list possible connections and offers. This holds especially true for train journeys - for obvious reasons, that really impacts the usefulness 3. Re-bookings and other service requests are complicated, cumbersome, and often inefficient - especially in situations of time crunches, this is really frustrating Review Source SB Simona B. International Coordination Packaging and Containers Used the software for: 6-12 months ### "Professional and easy biz trips" January 29, 2026 4.0 Very positive. Relaxed way to travel for biz. Most important added value not to have concern while working and moving on. Pros Relaxed way to find trains and hotels and flights. Very flexible Tool. Easy to handle. Very good customer service. Cons Actually not worth mentioning. Maybe to add missing the easy way to book flights with Ryanair or Wizzair Review Source bC benoit C. Head of Fiber Biotechnology Used the software for: 1-2 years ### "Highly recommanded" July 3, 2025 5.0 All in all, excellent so far. In case of issues, the concierge service is quick to react and always find a solution Pros The user interface is very intuitive and the concierge service is excellent. They react quickly and efficiently Cons Booking low cost airlines and hotels do not always work well and instantly like with booking.com. It takes sometimes to long to get a confirmation back for hotels in particular. Switched from [Perk](https://www.capterra.com/p/171040/TravelPerk/) The system was not very intuitive and poor customer concierge service Review Source MG Miguel G. Investor Venture Capital & Private Equity Used the software for: 6-12 months ### "Outstanding Customer Support" April 27, 2025 5.0 Pros I started using L&P some month ago and everything was progressing nicely as expected. Having no problem with this services is usually great news as there are always problems. However, when one of my flights got cancelled, their CS team was superb, 10/10. They dealt with the claim and managed to get my flight reimbursed straight away. Moreover, we were in constant contact through mail and they answer very swiftly all my replies. Cons The check-in is automatic, which is great as you do not have to worry about anything. However, a couple of times I have been given a seat on the very last row, which nobody likes. Switched from [Perk](https://www.capterra.com/p/171040/TravelPerk/) Prices in Travelperk for planes and hotels were significantly higher vs. if you booked your trip directly in Booking or with the airline Review Source ML Martin L. Director Global IT Pharmaceuticals Used the software for: Less than 6 months ### "Good software, maybe best on the market" February 16, 2025 4.0 Overall the experience is better then in the software which we used before. The implementation is easy but the implementation team has a low technical knowledge in some cases for integration. This makes it more complicated. Pros Easy too use for endusers. Sync and SSO work Entra makes the integration easier. Good prices for hotels. Cons Search is slow and only show results after all searches are done. Filter the prices in a hotel not possible. If you only want to see the price with breakfast and able to cancel you have to scroll sometimes very long. Alternatives considered [cytric Travel & Expense](https://www.capterra.com/p/228678/Amadeus-cytric-Travel--Expense/) Reason for choosing Lanes & Planes Best usability for end users. Integration into Finance and Identity Management ok. Switched from [cytric Travel & Expense](https://www.capterra.com/p/228678/Amadeus-cytric-Travel--Expense/) Usability was really bad. Booking prices were worse. Review Source DS Dmitrii S. Financial statements auditor Accounting Used the software for: 2+ years ### "Perfect for your business trip!" October 2, 2025 5.0 Pros Very easy to book my tickets and always the best pricing. I understand that it gets data from a wide range of platforms. As a corporate client, I an very satisfied with the service. I used it many times and always had a pleasant experience. The support is also great! It is very helpful on business trips. Cons Sometimes you would have to wait for your business trip confirmation, but it is completely normal because your supervisors would need to confirm the trip. Review Source kaiyu S. Senior Engineer Consumer Electronics Used the software for: 6-12 months ### "Excellent management software, but there is still room for improvement." November 5, 2025 3.0 As a company management tool, it's very convenient and systematic. However, its support for overseas business travel is still far from perfect. Pros As a company management software, the system is streamlined, making application and approval very convenient. Cons Booking hotels abroad is a disaster; you can't find the hotel you need. When ordering train tickets in Germany, it's often difficult to find the train you want, but bahn.de makes it easy. Review Source Ana O. Head of Regulatory Affairs NII Pharmaceuticals Used the software for: Less than 6 months ### "Great Customer support" July 29, 2025 5.0 Using them for few month. Until now all seems to work very good and I am happy to have an assistant when is coming to traveling. The possibility of buying Group tickets is something that I like very much. Pros I recently had an issue related to my legal name on my Lanes & Planes account, and I reached out to their customer service for support. I was impressed by how quickly they responded and how efficiently they handled my case. Not only were they prompt, but they also offered a creative, out-of-the-box solution that could solve my issue smoothly. Great experience—excellent customer support! Cons The experience until now was very good and I could not find anything to complain about. Maybe just to mention that the solution came in the second reply as the first reply to my question was quite standard. Review Source MC Maria C. Working Student Human Resources Sports Used the software for: Less than 6 months ### "Excelent service - super recomend " October 30, 2024 5.0 We are not a very big company therefore I do not know how that would be but in the case of a small or medium sized company I would definitely recommend. They were super helpful in the beginning and after a few months nothing has changed. Thanks a lot :) Pros Very helpful, every-time I go in contact with the platform with questions or need for help they came back at me super quick, most times at the same day. Cons I had no problems until now, they have exceeded every expectation I had. Alternatives considered [Perk](https://www.capterra.com/p/171040/TravelPerk/) Reason for choosing Lanes & Planes Better pricing and most helpful, the first meetings were immediately helpful. Review Source PC Pedro C. Head of Operations Medical Devices Used the software for: 1-2 years ### "A good solution for integrated expense management and flight booking" April 15, 2025 5.0 My overall feedback is pretty good - I've used other platforms in the past and Lanes & Planes doesn't fall behind in any aspect. Very satisfied overall Pros Everything is integrated with company info, there is no need to re enter any info. You can book flights for multiple people without any assle, it works pretty well. Automatic check ins are a plus as well Cons There is not much to say here, maybe except for the website onbording workflow that shows everytime I log in although I've been using the platform for months now. German vs English language is mixed in a couple of screens as well, but nothing much Review Source TMC Tomasz Marcin C. DevOps Manager Computer Software Used the software for: 6-12 months ### "DevOps Manager" May 8, 2025 5.0 Overall, our experience with Lanes & Planes has been positive. It has streamlined our travel management processes and brought more transparency to costs and compliance. Onboarding was smooth, and adoption across the team was quick due to its intuitive interface. Pros Lanes & Planes significantly simplifies business travel process, provides a unified interface for booking flights, trains, hotels, and rental cars, which saves time and ensures compliance with our travel policies. Also, the customer support is responsive and helpful when issues arise. Cons The search engine for flights and trains occasionally returns less-than-optimal results, especially for multi-leg journeys or when comparing low-cost options. small issue Review Source rB ranisha B. Project lead Research Used the software for: 6-12 months ### "Great customer support" August 7, 2025 5.0 I had positive experience and even when i had a problem, i liked how responsive their customer service was. Pros The support system was very responsive and helped us to resolve a issue as well get the full refund. Cons Sometimes, the flight selection are limited and you need to scroll down to see the cheapest flights for your journey. Review Source ES Eva S. Executive Assistant Automotive Used the software for: Less than 6 months ### "Great Experience with Lanes & Planes – Easy and Reliable" March 28, 2025 5.0 I’ve had a great experience using Lanes & Planes. Everything from flight and hotel reservations to invoicing is well-organized, saving time and effort. Their customer support is also responsive and helpful. Highly recommend for hassle-free business travel! Pros The platform is user-friendly, making business travel booking and expense management seamless. Cons Nothing, my experience every time was good Review Source MM Marlow M. Test Engineer Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Lanes & Planes user" December 13, 2024 5.0 My company uses it for business travels (stays and transport). So far I have had no problems with it. Pros I like that it is easy to use and removes a lot of overhead for business travels. Cons If you are going to a very small airport, sometimes the connections do not appear on the standard search. But you can use the concierge service in that case. Review Source AH Andreas H. Managing Director Machinery Used the software for: 2+ years ### "Lanes & Planes a good provider" September 23, 2024 5.0 Overall we are happy with Lanes & Planes. It saves us time and money and makes travel organization easy. Pros Easy process of booking trips. It saves a lot of time on searching and finding the right flights and hotels. Cons Sometimes the time it takes to search and find Review Source AS André S. Process Engineer Medical Devices Used the software for: Less than 6 months ### "Good product" April 7, 2025 4.0 Pros Integration of flights, accommodation, rental car and expense submission all integrated in the same platform, it is very practical. Cons For Ryanair flights there is a specif form to be fulfilled and it's not possible to make the reservation directly on the platform. Review Source DI Dimitra I. Office Manager Accounting Used the software for: Less than 6 months ### "Good handling of issue and easy communication" September 10, 2024 5.0 Overview I can only highly recommend Lanes & Planes to use, as it is an easy platform to use. Pros That Customer Service is very easy to reach and help you out with your issues that you might have. Cons Sometimes information given via CS is contradicting and so not good at all to help you with your issue. Review Source DK Dongkyu K. Senior Manager Logistics and Supply Chain Used the software for: 1-2 years ### "A great business partner to save time and money" September 19, 2024 5.0 They are always kind, fast, and try to find answers. Pros Immediate reservation availability, price comparison without having to browse price comparison sites, quick reservation confirmation, customer response in emergency situations Cons Reservations for the Russian region are not available yet. Review Source BP Bojana P. Board Assistant Retail Used the software for: 1-2 years ### "Easy & simple Tool" May 29, 2024 5.0 Pros easy to use, very clearly laid out platform Cons No open jaw flights bookable, in this case I have to book all flights individually. Review Source VR Verified Reviewer Managing Director Computer Software Used the software for: 2+ years ### "Best travel management solution in the market" August 3, 2020 5.0 Highly recommend the solution. Great tool and great service. Pros Only true full-service solution which helps to widely automate the corporate travel process including cost management. Eases travel for all employees while reducing hidden costs of travel. Seamless integration into finance backend. App which helps to reduce receipt handling. Cons They keep adding features and improving on a day to day basis. Nothing we really miss at this point in time. Alternatives considered [Perk](https://www.capterra.com/p/171040/TravelPerk/)[Navan](https://www.capterra.com/p/169591/TripActions/) Reason for choosing Lanes & Planes Best solution and only full-service solution Review Source SC Stephen C. Engineering Manager Internet Used the software for: 2+ years ### "Easy to use, cost effective travel booking" June 22, 2023 5.0 Overall a good service, support personnel very responsive, patient and helpful Pros Easy to use, cost effective travel booking Cons Booking references are custom, which means online check-in may not always be available at some airports. Review Source TV Timo V. Director Retail Used the software for: 1-2 years ### "Hassle solution for Mid-sized companies with great features" August 31, 2020 5.0 Replaced our old ("manual" solution) with Lanes&Planes and since then had no issue with the software. As could based isntallation was easy and training limited to 2 video calls. Employees like it because they can decide on hotels and have transparency on cost/options - accounting likes it because it made their live easier. Pros \* Easy to implement \* Very attractive pricing \* Based on "self service" concept with maximum support if required \* Extending booking tool into bookkeeping - reflecting German legal requirements and reducing workload for accounting department \* Scales easily with the company Cons \* Sometimes app and desktop solution due not deliver same functionality (but probably due to development progress). Review Source JNC Jordan Nimrod C. Equipment Engineer Semiconductors Used the software for: Less than 6 months ### "Ease of rebooking with customer service" April 8, 2024 5.0 The CS wanted me to call them but I was already on the plane. CS understood the case pretty quickly when I did not make the call. I believe she made a quick analysis of my flight and rebooked it based on my email request. That to me is really important when CS is able to understand the situation and make appropriate and timely resolution. Pros The quick action from their CS to rebook a flight that we will surely miss due to a delay from another flight. Cons It took a while to cancel l/rebooking via app, my other colleague is not able to do it at all thus i sent email to CS Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.