# Abacus Private Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Abacus Private Cloud the right Remote Work solution for you? Explore 117 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/183454/Abacus-Private-Cloud/reviews --- Abacus Private Cloud 3.7 (117) [View alternatives](https://www.capterra.com/p/183454/Abacus-Private-Cloud/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Abacus Private Cloud Ease of use 3.8 Customer Service 3.7 ## Pros and Cons in Reviews IA Islam A DMHospitality, 51 - 200 employeesUsed the software for: 6-12 months. “How it saving alot of time making our business more easy“ March 10, 2024 HM Harry M PresidentFood & Beverages, 2 - 10 employeesUsed the software for: More than 2 years. “It is a consistant ongoing problems with the loging into the cloud, latency issues and lack of concern on their part about the down time and loss of business for us.“ November 20, 2024 TC Teddi C PresidentInternet, 2 - 10 employeesUsed the software for: 6-12 months. “Everything will be working fine, and for various reasons we will have to call support. Once they needed to move us to a different server.“ October 18, 2022 TC Teddi C PresidentInternet, 2 - 10 employeesUsed the software for: 6-12 months. “We have more issues than we had with our last cloud service, but we are paying more.“ October 18, 2022 CP Carol P Sr Staff AccountantAccounting, 2 - 10 employeesUsed the software for: 1-2 years. “It allows me real time access to the tax and accounting software, documents in our client management system, email and my calendar.“ June 19, 2020 Russell B CEOAccounting, 2 - 10 employeesUsed the software for: More than 2 years. “No one can get any work done due to excessive lag. “ May 17, 2022 LK LAURA K ManagerAccounting, 11 - 50 employeesUsed the software for: 1-2 years. “It was nice having (mostly) all programs in one place for access because we have two offices that are dependent of each other for data purposes but we could access the other office data if needed.“ July 20, 2020 Michael S PartnerLaw Practice, 2 - 10 employeesUsed the software for: More than 2 years. “They do not let you add any third party cloud based backups except Dropbox if you can get it to work. “ January 25, 2022 ## Showing most helpful reviews Showing 1-25 of 117 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ada G. President Law Practice Used the software for: 2+ years ### "A Robust solution for today's mobile office needs" August 27, 2018 5.0 Customer rep went above and beyond for me. He did the following for me: He helped me update a laptop running remote access to the APC Cloud so the toolbar could be updated to include a size retractable feature; reinstalled the Message Slips icon; updated java; and created access in the APC to scan folders located on the local computer for 2 laptops accessing the APC. He also recommended the use of micro SD cards to expand storage capabilities for the laptops included in our Abacus subscription. This was really important because these laptops have limited resources and performing Windows updates was becoming impossible. Rep did all of this without missing a beat. Our lives were made a whole lot easier today because of rep' diligent help! Thank you so very much!” Pros The software has a wealth of features that can make tracking cases and billing so much easier. Cons It does take a while to learn most of the features but it is worth the time. Review Source Debra K. Attorney Law Practice Used the software for: 2+ years ### "Lifesaver billing and calendaring program" June 11, 2020 5.0 The billing program pays for itself in less than an hour. Pros With the recent pandemic, I had to act fast to get up and running my own firm. Having Abacus Private Cloud in place allowed me to bill on time and accurately. Cons I had this software and was not using it adequately. Reason for choosing Abacus Private Cloud n/z Review Source Response from CARET July 7, 2020 Hi Debra! My name is Natalie and I'm on the Marketing Team at Abacus. I wanted to reach out and say thank you for the feedback! It's great to hear that AbacusLaw has been a great resource for you during this crazy time. I wanted to reach out to see if you would be interested in being one of our first customers to film a video review? We'd love to include you in this cool new project! Please let me know if you are interested! Thank you, Natalie VR Verified Reviewer Owner Law Practice Used the software for: 2+ years ### "Extremely Disappointing Product" January 29, 2019 1.0 Extremely poor from the initial on boarding process until today. I don't see any capacity or willingness on the part of this company to improve their deficient service. I have been trying to overcome this with them from two year and at this point, I give up. We have made the decision to transition to a better environment. Pros There is nothing I like about this product. Cons The on-boarding process was a complete failure. Originally we tried to migrated from a private cloud to Abacus Private Cloud and from Amicus to AbacusLaw. The experience was catastrophic. The on boarding team at Abacus Private Cloud was never able to transition our data from Amicus to AbacusLaw and we were within 10 days of missing a billing cycle. I asked the company several times to switch us back to Amicus. Finally, when they were faced with completely failure of the transition, they switched us back to Amicus so that we did not miss our billing cycle, something they promised would never happen. Since that time, we have done nothing but struggle with this company to maintain an environment that would allow Amicus to function with QuickBooks. They have not been able to maintain a constant link between their product and QuickBooks. It takes days to reestablish the link. Their tech support is not very responsive and they are not very aware of reoccurring problems, which indicates to me that they have a high turnover of personnel. They have assigned multiple people to our account in the past 12 months to resolve our persistent problems with their product. They are replaced or disappear without notice to us. As of today, we may wait days for a response from them. All of this is documented. It was a mistake to migrated from our private cloud environment to this company. Review Source VR Verified Reviewer Founding Member Law Practice Used the software for: 2+ years ### "Bate and Switch" February 15, 2019 4.0 Support is good but not really 24/7; after normal hours they will call you back when they can; Pros Ease of access from anywhere on any computer. Cons Initial sizing of systems needs was way off; forced me into poor service or 30% price increase and you are stuck with the contract even though it was their mistake. Review Source VR Verified Reviewer Attorney Law Practice Used the software for: 1-2 years ### "Great storage for Law Firms" September 11, 2018 5.0 No problems at all and have great user interface. We have not had any privacy issues with maintaining our files on the cloud. In addition, it has saved our firm thousands of dollars in IT management fees. Pros Our firm has a multi-area practice such as real estate, probate, estate planning and family law. Our storage requirements are very high and our needs are met through the use of the Abacus Private Cloud. The clients' documents are accessible and organized. No need to keep unnecessary papers in our office since they can be accessed from anywhere at anytime. It's great to be able to access any document during a meeting or an arbitration. Cons We have to evaluate how much storage we need and sometimes that needs to be expanded. Although it is easy to do, it is just something that needs to be handled by our office administrators. Review Source VR Verified Reviewer Board Member Used the software for: Less than 6 months ### "STAY AWAY. Abacus acquired Cloud9 and forced us to move. Cloud9 had better features and tech support" January 4, 2018 1.0 I have absolutely nothing good to say about Abacus. Cons The salesman who bullied us into moving from Cloud9 outright lied to me about an important feature (or lack thereof) on Abacus - webapp (see above). I was also under the impression that migration from Cloud9 to APC would be seamless since they own both companies. For the last 2 months I've spent at least 2 hours per day dealing with implementation issues and it's still not done. We're a small firm of 10 employees and I would put the implementation cost so far in lost productivity. This has been the single worst consumer experience of my life. Hard to believe, but this company is worse to deal with than Comcast. Compared to Cloud9 there are really no redeeming qualities. It's more expensive, it lacks many useful features of Cloud9 (such as web app and ease of login from any computer, which was great for logging in from client sites). Tech support response time is horrible and they never fix anything right the first time, which means you will spend hours and sometimes days trying to resolve issues that never should have come up in the first place. Review Source DW Deadra W. Managing Partner Legal Services Used the software for: 2+ years ### "The MOST HORRIBLE CUSTOMER SERVICE" December 18, 2019 1.0 OVERALL IT IS NOT WORTH THE MONEY Pros I utilized Abacus for my law firm for over 20 years and so 2 and 1/2 years ago I decided to try their private cloud solution. When it work it is great but when it does not work IT IS ABSOLUTELY HORRIBLE AND YOUR ENTIRE OFFICE IS SHUT DOWN Cons YOU CAN NEVER GET CUSTOMER SERVICE. YOU ARE ON HOLD FOR AT LEAST AN HOUR WHENEVER YOU CALL Review Source Response from CARET December 31, 2019 Hello Deadra, Thank you for your feedback. We apologize for your frustrating customer service experience and will make sure your customer success manager reaches out to you soon to escalate any issues to our Support team. All the best, The team at AbacusNext VR Verified Reviewer Partner Law Practice Used the software for: 2+ years ### "Abacus Private Cloud review" June 19, 2020 4.0 Overall, it is a good product and we are happy with it. Pros Integration was easy for our practice. We love the ability to access from anywhere. Cons Latency does seem to impact us from time to time. Review Source Clarke C. CEO Wholesale Used the software for: 2+ years ### "Abacus us excellent" August 27, 2018 5.0 Great Service. Cost is high but the staff is good. NO need for internal IT people Pros Always up. I am fully Protected. Friendly Knowledgeable Staff. Cons Cost is high. No Administration rights. Review Source Diane A. Attorney Used the software for: 1-2 years ### "They corrected my issues quickly and efficiently." July 21, 2018 5.0 Pros I can use the software anywhere and it is in real-time with updates from my staff. We can all work on the same document from different areas! Cons There is nothing worse than when the cloud goes down. The loss of connection can be either the internet or the cloud server but either way it is annoying! Review Source EK Elliott K. Attorney Law Practice Used the software for: 2+ years ### "Abacus Private Cloud Review" March 23, 2020 4.0 I like the product very much. I compared it recently to other legal software programs that have similar functions and I think this one with all the additional features works the best for my office. Pros I like the integration of the court forms with the client base. The calendaring is excellent. If one uses the notes it is easy to keep track of the clients' information and keeps them updated. The ease of logging on from off-site is easy. We were able to have everyone work from home within 2 days of implementation. We don't need physical files and can put the clients' entire file on a dvd for storage. Service has always been very good. They walk you through what they are doing so you know how to do in in the future if necessary. Cons It is a bit expensive, and I would like them to give us a break on the price when we add users. Some part time users cost the same as full time. I would like it to integrate with an accounting program like QuickBooks. Reason for choosing Abacus Private Cloud I had been using the Abacus program for many years and liked their approach to a cloud based program. We didn't have to do much in the way of conversion. Review Source CP Carol P. Sr Staff Accountant Accounting Used the software for: 1-2 years ### "Cloud based services" June 19, 2020 3.0 Overall, I like the remote access capability far more than services like Logmein or PC Anywhere. The screen quality (size and pixels) is so much better, and so much easier on the eyes. Access to scanner, fax and printer all seem to work well, too. Pros The advantage to the system for me is the ability to log into my desktop when at a client's location. It allows me real time access to the tax and accounting software, documents in our client management system, email and my calendar. Cons When the system is down, you are dead in the water. You loose access to everything!! No client phone numbers, email, your calendar, etc, in addition to the various software programs. The frequency of service interruption - I loose connection at least once a day. During the peak periods in tax season, it happened many times a day. It also happened routinely at the same time every evening. Customer service said they would track to figure out why, but it never happened after repeated requests. Customer service has been very responsive lately, but previously, if you called after about 11 AM EST, you never heard back and would need to recall the next day. Once you get a hold of someone, they are very helpful. Review Source JB Jordy B. President Accounting Used the software for: Less than 6 months ### "BEWARE - This platform is dangerous!" June 7, 2019 2.0 We are a tax firm, we were encouraged to move forward with implementation and data migration in November, however the first available time to begin migration was the first week of January. Still, we were encouraged to move forward. We weren't actually operational until February, into the heart of year-end books, payroll and tax season. WORST decision I have made as a business owner! We were misled on when billing would begin... We were misled on sign up bonus of laptops... which I had to push for, they said the person in charge of shipping there was no longer with the company, right! We were misled on DROPBOX functionality (or they were negligent) We were misled on the contract, and the ability to add and take away users. I am now FIGHTING (hopefully not legal yet), to cancel, and they are claiming we do not have "CAUSE" as if the above, productivity, stress, staff, isn't cause. Pros The vision is great, the idea behind it is great. It just doesnt work...for us. Two factor security is great The actual support engineers were thoughtful, and helpful, not always did they have the answer, but they were very diligent and patient even if ultimate solutions were never found. Cons Constant data issues with regard to how dropbox was installed. PRO SERIES BASICALLY does not work. The EF center takes up to 5 mins to load, or submit efilings, and then another 5 minutes to return to the home base after submitting a return. HOURS lost, CLIENTS, REPUTATION, etc. was miserable, still is. Was suggested we stop using our web browser of choice, for which all out staff has memorized functions on to improve the performance of the server, they were fully aware of the use of CHROME as essential to our functions. Review Source MES Mary Ellen S. Paralegal Legal Services Used the software for: 2+ years ### "Abacus Private Cloud- Review" August 6, 2019 3.0 Pros Easy to use; easy to learn; had lots of classes; but also user friendly so that I could actually learn it on my own Cons Cannot group bills; have to enter all bill separately; Reason for choosing Abacus Private Cloud Because it seemed a lot easier to learn than some of the others and at a lower price; Review Source Response from CARET August 8, 2019 Dear Mary, Thank you for taking the time to review Abacus Private Cloud. We're so glad you find it user-friendly and that you've taken advantage of our training resources. Since billing isn't a feature of APC, are you referring to billing in AbacusLaw? If so, feel free to leave a review on our AbacusLaw page. Your feedback helps us make our products better. We appreciate your business and look forward to being part of your practice for years to come! Sincerely, The team at AbacusNext LW Lynne W. Office Manager Accounting Used the software for: 2+ years ### "Cloud Review from a small business" May 28, 2020 4.0 The Cloud allows us to support our clients by being able to login from different locations and help them with their Quickbooks issues. Saves us a lot of time - which is great! Pros Most important to us is that our clients can login easily to the Cloud and access their software - and if they get stuck, we can login too and see what they are doing. Saves us from traveling to each client's office. The Tech support people are wonderful and very friendly! Cons We seem to have the same problem when our clients can't login. If too many of our clients logout improperly, the Cloud gets stuck and won't open for anyone. Somehow, this seems like it should be a fixable problem. Also, the Cloud seems a little pricey for our small company. Review Source SP Sarah P. Director of Marketing & Business Development Law Practice Used the software for: 2+ years ### "A few times regarding customer support, usually setting up new users" July 20, 2018 2.0 Case Management Software Pros THE APC platform does has some very useful features, like remote connection and 24- hour IT support. The techs are also funny, kind, and more than accommodating faced against some grouchy lawyers. Cons The functionality of this program is not. there. The remote connection feature is unrelaible, and the APC terminal server platform does not play well with others, like Dragon and Adobe. We have a package intended to accommodate up to 20 users, we have 14 licenses and maybe 6 people in APC at once. It's slow, it lags and crashes and more than a few times has kicked someone out resulting in lost work. Also, Abacus Law is designed to function exclusively on a server or in the APC platform, so forget amazon or Microsoft clouds as your plan b. Great people over there, but they're technology is just not there yet. Review Source JF James F. President Accounting Used the software for: Less than 6 months ### "Forced Move from Cloud 9 was anything but seamless" September 19, 2018 2.0 The move to APC can be summed up in the following 1) Negative impact on external client users 2) Lost and wasted time due to system glitches and overall inability to timely get issues addressed 3. The individual support staff are great and are very helpful once you connect. 4.Management of this company, however, does not care about customer service and has the absolute worst customer relation skills that I have ever experienced Pros Was told all data would be hosted in Canada. Was given pricing in Canadian Funds. Portal maintained sound feature PDF's appeared to run faster Supported Switch to Office 365 Cons 1\. Was told and paid for service in August of 2017 Did not have service until June 2018. 2. Started bill for service in March of 2018 but no service until June 2018 3. Was promised a sign up bonus in the form of lap tops but never got them and no credit 4.During the interim period the Cloud 9 fees significantly increased with no explanation 5.Data transfer saw files that were totally missed 6Software intallation was botched and outdated copies were loaded that won't open existing data files. 7.Our Key contact never returns e-mail or phone calls and ignores issues rather than addressing them. 8.Cloud9 would set up a user in a few days and most rcecently the same day. APC takes a fewdays before they even acknowledge the existence of the request. Review Source RP Rebekka P. Operations Manager Accounting Used the software for: 1-2 years ### "Don't Want Anyone Else to Experience What We Did" February 4, 2020 1.0 Pros It's an option if you need a cloud-based environment but I suggest you look elsewhere. Cons We had several occurrences of not being able to get onto the platform, and once it was for 3 consecutive days. In a field of hard deadlines, it's not acceptable. There were absolutely no concessions made. In general, customer service was below par. Review Source Response from CARET February 7, 2020 Hi Rebekka, Thank you for taking the time to review Abacus Private Cloud. Although our records show that your cancellation took place over two years ago, we apologize for any frustration you experienced. Since then, we've made significant improvements to our customer care process and added some exciting new capabilities to APC. Our aim moving forward is to provide exceptional customer service and a flawless product, and your feedback helps us deliver on that goal. Sincerely, The team at AbacusNext TB Travis B. Owner Accounting Used the software for: 1-2 years ### "Great IT Service for remote accounting firm" March 17, 2020 5.0 I now have a secure form of communication with my clients and one stop place to work and deliver my work to clients as well. Pros I needed an IT service that provided security and complete resources for my business and they provided an excellent comprehensive package with security. Cons The learning curve was the hardest to get used to but I found it very fluid once I got the hang of all the integrations. Reason for choosing Abacus Private Cloud I knew better than to do it myself and realized I needed help to get it setup and secured correctly. Review Source Response from CARET March 25, 2020 Hi Travis, Thank you so much for your feedback! We love hearing that firms are finding so much success with our solutions. Would you be interested in being a featured customer story? Please let me know if you are interested! Natalie Lara The AbacusNext Marketing Team CK Carolyn K. Paralegal Law Practice Used the software for: 1-2 years ### "New User and Impressed" July 23, 2020 4.0 The support is excellent and the products are designed well. Pros I really like the integration of e-mail and billing with pop-ups that force me to bill at the moment I send an email. If not for that feature I would not be billing for most of my email interactions. Cons It seems to need a lot of attention in the way of support. Abacus Law in particular has many issues with "indexing" and hanging even when you sign off properly. Luckily the support team is extremely helpful. That being said, getting through to a live person can be difficult and call-backs can sometimes take longer than one would like. Also, the new phone tree is confusing and leads to help requests not reaching the proper department. Review Source MG Marcia G. Senior Litigation Specialist Law Practice Used the software for: 2+ years ### "The only issue I have with Abacus is having renew my password every 90 days." July 14, 2020 5.0 I love love love the NOTES section. When I do anything at all I put them into notes. Therefore my attorney can actually see what exactly is going on in the case. She does not have to ask about status nor do I have to remember. Pros I have used other programs throughout the years and feel this program actually connects all issues together. From Outlook to calendaring to matters, etc. it flows easily. Cons That is truly one of the only issues I have with the software plus I do not feel getting the correct department on your telephone lines user friendly. Review Source JH Jonathan H. Owner Law Practice Used the software for: 1-2 years ### "Debilitatingly slow performance" April 1, 2019 3.0 We are very disappointed in the failure of APC to consistently operate as promised. Pros When this software works, it's great. If it operated consistently and in "real-time", I would highly recommend it. Cons In over a year of using APC, we have had regular, recurring, serious connection issues. I calculate an average of 5 hrs/wk in lost productivity per user over the last year. As indicated above, when functional, the system is great; the problem is, you never know whether you'll show up for work and be able to work, or whether you'll spend half the day on the phone with tech support trying to figure out why the system is lagging. Review Source MP Michael P. Partner Accounting Used the software for: 2+ years ### "Former Customer" May 19, 2020 3.0 The customer support was hit or miss. Somedays excellent, some days awful. There were issues that never got resovlved. We never significantly changed our services over the years, but somehow our bill always increased. Pros Managed / Remote servers are nice and enable the workforce to be anywhere. This also reduced our need to monitor and babysit servers in our office. Cons Customer support is hit or miss and pricing. Review Source SS Shannon S. Certified Managing Paralegal Law Practice Used the software for: 2+ years ### "Our firm is a long term client of abacus. We love the APC version of the product. " July 13, 2018 5.0 Flexibility and productivity Pros Flexibility is key. The APC allows us to work from anywhere, at any time, and make changes on the fly if needed. Our designated APC support TAM is very responsive and helps our firm be more productive. Cons The APC can sometimes be a little slow since access is generally impacted by internet speeds and how your system may interact with the product. Review Source JT Joy T. Director of Operations Legal Services Used the software for: 2+ years ### "Review of Abacus Private Cloud " September 6, 2018 4.0 If customer service was improved I would rate Abacus a 10/10 but for now an 8/10. Pros The overall functionaliy of the cloud and the security is fanatstic. Cons The call center, I say this because it all depends who you get when you call as some technicians are much better than others. Some technicians are absolute rockstars but not all. Also, I found that calling in and not getting help is unacceptable especially if it is time sensitive. I have also found that I have to follow-up on items and that should not be the case. Having one person to deal with would be ideal. Review Source Similar Products Featured