# Abacus Private Cloud Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Abacus Private Cloud Software - reviews, pricing plans, popular comparisons to other Remote Work products and more. Source: https://www.capterra.com/p/183454/Abacus-Private-Cloud --- # Abacus Private Cloud Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Abacus Private Cloud ## What is Abacus Private Cloud? Abacus Private Cloud provides anywhere, anytime access to your business with a purpose-built, secure, and compliant workspace, dramatically reducing IT management burdens and costs, while increasing your organization's teamwork and productivity. CARET provides leading practice management and fintech platforms to thousands of legal firms across the world, empowering highly skilled professionals to refocus their expertise on what truly matters. CARET serves more midmarket law firms than any other provider through its portfolio of practice management platforms including AbacusLaw, Amicus Attorney, Amicus Cloud, Abacus Private Cloud, and CARET Legal. ## What is Abacus Private Cloud used for? [Remote Work](https://www.capterra.com/remote-work-software/)[Remote Support](https://www.capterra.com/remote-support-software/)[Cloud Management](https://www.capterra.com/cloud-management-software/) Top alternative Featured Overall rating Based on 117 user reviews Reviews sentiment Positive 62% Neutral 16% Negative 22% Starting price $200 Per Year Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Abacus Private Cloud?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://getcaret.com/&name=Abacus Private Cloud) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Abacus Private Cloud 3.7 (117) VS. [4.8 (56)](https://www.capterra.com/p/264871/DoiT/reviews/) Starting Price $200 Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (117) Ease Of Use 4.6 (2,259) Value For Money 3.4 (106) Value For Money 4.6 (1,741) Customer Service 3.7 (115) Customer Service 4.8 (1,684) ## Abacus Private Cloud alternatives [4.7 (343)](https://www.capterra.com/p/168192/Site24x7/reviews/) Starting price $10.00 Per User, Per Month [4.6 (264)](https://www.capterra.com/p/175092/JumpCloud-DaaS/reviews/) Starting price $3.00 Per User, Per Month [4.6 (255)](https://www.capterra.com/p/172323/ManageEngine-Applications-Manager/reviews/) Starting price $395.00 Per User, Per Month [Google Cloud](https://www.capterra.com/p/268690/Google-Cloud-Platform/) [4.7 (2,259)](https://www.capterra.com/p/268690/Google-Cloud-Platform/reviews/) Starting price Contact vendor for pricing [Learn More](https://www.capterra.com/p/268690/Google-Cloud-Platform/) [View all alternatives](https://www.capterra.com/p/183454/Abacus-Private-Cloud/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Collaboration Tools 3.8 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Provides a channel for team members to share media files, communicate, and work together File Sharing 3.8 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Screen Sharing 3.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Digitally share screen view with others Task Management 3.0 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Electronic Signature 2.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Digitally sign online documents For Legal Professionals 2.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Specifically designed to address the needs of law firms and legal departments Abacus Private Cloud 41 features Define levels of authorization for access to specific files or systems Application programming interface that allows for integration with other systems/databases Verify the identity of users/devices to enable secure access Assessment of resource optimization and capacity availability across the environment Determine and plan production capacity based on changing demands Provides a channel for team members to share media files, communicate, and work together Track and manage adherence to policies for any service, product, process, or supplier Monitor performance details involving CPU/memory utilization Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation Add customized logos and colors to align with company branding Import and export data to and from software applications Move from one database to another, or upgrade the version of database software being used Manage and store data in a database Access client's system information, including hardware and software configuration, to perform diagnostics Plan and implement business continuity measures in case of unforeseen events Digitally sign online documents Ability to oversee and optimize the operations of a mail server Monitor and track what your employees are doing Public or private sharing of digital files such as documents, audio/video, images, and more Specifically designed to address the needs of law firms and legal departments Compliant with HIPAA, which sets standards for sensitive patient data protection Ability to chat online in real time Schedule predetermined or ad hoc maintenance services and labor requests Manage the process of planning and scheduling meetings, including agenda creation Observe and track the demand, usage, progress or quality of a system, product, or user Install software updates and bug fixes remotely Monitor and analyze the performance and status of a server or system/application Provide support to your customers and employees remotely over a shared network View and track pertinent metrics to find patterns and gain insights from data Plan availability and assign specific time slots for tasks and resources Digitally share screen view with others Use your computer as a phone device to make calls over the internet Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Gauge satisfaction and receive information for improvement and success Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Identify and track locations and time zones of your collaborators to enable productive scheduling and cooperation Extra layer of security that requires not only a password and username but also something specific to that user Presenter can see and hear participants and vice versa Connect with meeting participants remotely over video Track and manage virtual machines (VMs) running on physical host machines Get Advice We can help you find the software with the features you need. Features 3.8 (117) 3.8 Based on 117 reviews ## Pricing Value for money 3.4 (106) Basic $200.00 Per Year Value for money 3.4 (106) 3.4 Based on 106 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[ Microsoft PowerPoint](https://www.capterra.com/p/141633/PowerPoint/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ OneDrive](https://www.capterra.com/p/161304/OneDrive/)[ QuickBooks Time](https://www.capterra.com/p/151722/TSheets/)[ Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.7 (115) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.7 (115) 3.7 Based on 115 reviews ## User reviews Overall rating 3.7 Based on 117 reviews Filter by rating 5(50) 4(22) 3(19) 2(10) 1(16) Mentioned topic Sorted by most recent HM Harry M. President Food & Beverages ### "Down Time, Latency issues hurts our business" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 November 20, 2024 They changed their name to Caret and it only got worse. We are looking to post online publicly how dissatisfied we are with Caret/AbacusNext cloud service. It is a consistant ongoing problems with the loging into the cloud, latency issues and lack of concern on their part about the down time and loss of business for us. We would be happy to join a class action against Caret / AbacusNext to get out of our contract and move on. Pros 5 years ago good but too expensive. We have been a client for over 10 years Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IA Islam A. DM Hospitality ### "Very professional app" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 10, 2024 Pros How it saving alot of time making our business more easy Cons Electronic signature Easy of use Time saving Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 11, 2024 Islam, thank you so much for taking the time to share your experience working with Abacus Private Cloud. We love hearing from happy customers like you! David C. Estudiante universitario Primary/Secondary Education ### "Mi experiencia de uso " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 21, 2023 Me sirve remotamente para gestionar a mi equipo la información que se genera semana a semana, sin preocuparme de perdida o filtración de datos importantes y valiosos. Pros Es una herramienta que se acopla a otros paquetes de programas que me ayuda a compartir información a mi grupo de trabajo, la sincronización de computadores con Abacus es increíble. Cons Pueden incluir entre opciones de servidores públicos y privados para el manejo de información. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 2, 2023 David, thank you so much for your feedback on Abacus Private Cloud. We love hearing from happy customers like you. TC Teddi C. President Internet ### "Lack of Support" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 4/10 October 18, 2022 Everything will be working fine, and for various reasons we will have to call support. Once they needed to move us to a different server. Right now I have been on hold for over an hour and counting. The previous company would never be over a few minutes. this company is totally incompetent. Pros When it works it is fine. The issue is that out of the blue there will be problems because the system seems unstable. Cons We have more issues than we had with our last cloud service, but we are paying more. Customer support is terrible. Reasons for choosing Abacus Private Cloud I changed from Skyline, but I plan on moving back Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Russell B. CEO Accounting ### "Stay away at all costs!" 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 May 17, 2022 Absolutely dreadful. The worst experience I have ever had with any company in 20+ years of business. I am stuck in a contract paying hundreds of dollars per month for an unusable piece of garbage. Pros The sales pitch is a managed, hosted VM environment with integrated technical support. Cons The VMS are completely unusable - slow, buggy, bogged down when anyone is running anything. No one can get any work done due to excessive lag. Many, many support tickets have been opened and no resolution has been given. I eventually gave up after 6 months and stopped trying to use it. Unfortunately I am stuck with a 5 year contract and so still have to pay. They tout 24/7 support. We called several times after hours and were told to leave a message and someone would call back. Not. One. Time. did anyone call me back. Having to call in for help every time we need to install an update is a huge annoyance. Switched from [Microsoft Azure](https://www.capterra.com/p/16365/Azure/) Azure's costs were going up every month with no end in sight. I needed fixed costs where every conceivable metric didn't result in an additional charge. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SS Sandra S. Managing Partner Law Practice ### "Don't Waste Your Money - Not Worth It!" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 14, 2022 The worst. Pros Both the software and support failed miserably to meet our firm's basic needs. Trusting Abacus is a decision we deeply regret. Cons Our firm was unable to utilize the features of this software, and yet, when we made that known to Abacus, they refused to let us out of our five year contract. Over 15K for nothing!! Don't do it! You will regret it! Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reasons for choosing Abacus Private Cloud Had previously tried Clio and was disappointed with that product. The salesman for Abacus convinced us that their software and support would be better. It wasn't. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Michael S. Partner Law Practice ### "Abacus Law Software is awkward to use, missing features, full of errors and the Cloud does not work " 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 January 25, 2022 The first 1 1/2 years of Abacus Private Cloud was fine. Then they changed my "private server" or reduced allocated RAM memory, resulting daily crashes. Avoid all Abacus products. They refused to let me out of the last year of my three year contract. They also lied about backup (only 30 days of back up unless you pay them more). They do not let you add any third party cloud based backups except Dropbox if you can get it to work. The customer rep does nothing to help. Pros It allows easy remote access through remote desktop Cons Avoid all abacus products. The Abacus Law software practice management is clunky, slow and counterintuitive. It also uses outdated judicial council forms, has spelling errors, the billing and accounting is awkward and not designed how a lawyer thinks to bill a client. The Abacus Private Cloud is NOT private, but a shared server, which is a lie when they sell it to you. The APC will not work well and crash almost daily. They try to upsell you more "allocated memory" after they change the settings to make your "private cloud" not work well. The Customer Rep service is non-existent. However, the individual IT techs are extremely nice, they vary in abilities, but they also express they are hampered by what they can do. It also seems that after Abacus was sold last year, they reduced services and even if you have a contract they want to provide less service and charge more. Reasons for choosing Abacus Private Cloud Because it included the Abacus law software. Now we regret the swtich. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JB Janet B. Owner Accounting ### "Poor experience(s), plural, long support waits, inflexibility, you have better solutions for Lacerte" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 19, 2021 I could see a 20 CPA firm who are growing and need the CRM to track clients and contacts using this and it not being too costly, but it is to costly in both price and downtime due to long support hold time to be a good partner for 1 to 10 CPA/tax preparer businesses. Pros Years ago OfficeTools was a way to share client contact information with employees, and integrate a billing system and CRM, but now there is much better competition out there for the cost they charge. Now I will use Right Networks' secure hosting solution for Lacerte, combined with SmartVault for storage for a one-stop cloud based remote work environment with 24 x 7 live support compared to AbacusNext. Cons Wow, where do I start? It is NOT meant for very small businesses like mine as I have downsized over the years, and AbacusNext has proven very inflexible with my request to terminate a very short time after an unannounced autorenewal. I asked to terminate and they said I had (unknown to me) just autorenewed and there was "nothing they could do," I would be forced to pay for a full year of full service. I mentioned an employee told me in writing I could change my service lineup slightly and save $200-$300/month just a few months earlier. Very boor business policies from sales. Prepare yourself for very long support hold times which will be interruptive to doing business, and then long times on the phone with tech support while they try to handle your issues. If you use Lacerte and host it with them, the cost of the time you will lose to waiting while your system access is down for any reason, or to sit through a Lacerte update at a busy time, as just two examples, will outweigh any benefit compared to their competitors. It is awful. You, you will spend 20 minutes to sometimes 45 minute to work with IT once you reach them. The IT personnel are great, they are not the issue, once you get them "live" on the phone (for 20 to 45 minutes). Reasons for choosing Abacus Private Cloud At the time I upgraded to AbacusNext I was told Office Tools would be improved, that the portal feature in their software would work in the near future, and more. It is a clunky product which was never able to integrate with Outlook and when I wanted to take data out of OfficeTools, I was told it would be "print to PDF" or "export our limited reports to ".csv" format. I was entirely unable to download my contact database and data in custom fields upon leaving their service in the rearview mirror. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AD Amanda D. Paralegal Legal Services ### "Good Product " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 3/10 July 13, 2021 Pros I like that it is user-friendly and everything is right there on the cloud. Cons I did not like that even after using Abacus and then Abacus Private Cloud for a total of 10 years and they still could not fix a bug when drafting templates. Also, I did not like that I was not the admin of my office account and needed permission to change some settings. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Zuhairah A. Marketing Communications Specialist Internet ### "Private cloud for a business" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 5, 2021 Pros The critical thing for us was that our consumers could quickly enter into the Cloud and retrieve their program - and that we can log in and see what they're doing if they get stuck. We don't have to go to each client location. The tech support staff is fantastic and delightful! Cons When our clients are unable to log in, we appear to be experiencing the same issue. The Cloud becomes frozen and can't even open for anybody if enough of our customer's log out incorrectly. This problem appears to be solvable in some way. In addition, the Cloud seems to be a little pricey. Switched from [Google Cloud](https://www.capterra.com/p/268690/Google-Cloud-Platform/) Google Cloud is too confusing and little bit expensive for me to use it individually. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/183454/Abacus-Private-Cloud/reviews/) Popular comparisons [Google Cloud vs Abacus Private Cloud](https://www.capterra.com/compare/183454-268690/Abacus-Private-Cloud-vs-Google-Cloud-Platform)[AWS CloudFormation vs Abacus Private Cloud](https://www.capterra.com/compare/183454-205397/Abacus-Private-Cloud-vs-CloudFormation)[Datadog vs Abacus Private Cloud](https://www.capterra.com/compare/135453-183454/Datadog-Cloud-Monitoring-vs-Abacus-Private-Cloud)[Site24x7 vs Abacus Private Cloud](https://www.capterra.com/compare/168192-183454/Site24x7-vs-Abacus-Private-Cloud)[Zapier vs Abacus Private Cloud](https://www.capterra.com/compare/130182-183454/Zapier-vs-Abacus-Private-Cloud) [JumpCloud Directory Platform vs Abacus Private Cloud](https://www.capterra.com/compare/175092-183454/JumpCloud-DaaS-vs-Abacus-Private-Cloud)[ManageEngine Applications Manager vs Abacus Private Cloud](https://www.capterra.com/compare/172323-183454/ManageEngine-Applications-Manager-vs-Abacus-Private-Cloud)[viaSocket vs Abacus Private Cloud](https://www.capterra.com/compare/183454-10020406/Abacus-Private-Cloud-vs-viaSocket)[DigitalOcean vs Abacus Private Cloud](https://www.capterra.com/compare/183454-205055/Abacus-Private-Cloud-vs-DigitalOcean)[LogicMonitor vs Abacus Private Cloud](https://www.capterra.com/compare/113371-183454/LogicMonitor-vs-Abacus-Private-Cloud)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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