# RealPage Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RealPage the right Lease Management solution for you? Explore 128 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/183247/Real-Page/reviews --- RealPage 4 (128) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Reviews of RealPage Ease of use 4.1 Customer Service 3.7 ## Pros and Cons in Reviews MA Meghan A Property ManagementFacilities Services, 51 - 200 employeesUsed the software for: More than 2 years. “Being a property manager has become easier with this app it keeps many things in one place so you don't lose important information.“ January 15, 2026 GH Gloria H Leasing AgentReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “The pricing is not always accurate, and it does not have accurate square footage for each unit.“ October 10, 2025 CW Colby W Community ManagerReal Estate, 51 - 200 employeesUsed the software for: 6-12 months. “Real Page allows me to email/text my current residents and future residents with ease.“ June 23, 2025 AM Andrew M PresidentConsumer Services, Self-employedUsed the software for: 6-12 months. “Another major negative is that I paid $109 to get the P.M. listed on my account, but the P.M. is requiring $1M liab + $1M excess liab/umbrella + $1M auto with additional riders.“ August 4, 2024 GH Gloria H Leasing AgentReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “I like that you can look at the detailed breakdown prices with different lease lengths!“ October 10, 2025 WC Wilmer C OwnerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “We can't sit on hold for 45+ minutes each time we need to call. Or wait days or weeks for a reply to emails.“ May 7, 2024 JG Julia G Assistant Community ManagerReal Estate, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “Great for lead tracking and communication, which is a very important part of the job.“ February 14, 2025 AM Andrew M PresidentConsumer Services, Self-employedUsed the software for: 6-12 months. “They need to update their W-9 on their site and stop wasting peoples time by having them submit new ones.“ August 4, 2024 ## Showing most helpful reviews Showing 1-25 of 128 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mackenzie C. Sales And Leasing Consultant Real Estate Used the software for: 6-12 months ### "Realpage makes it easy" October 18, 2019 5.0 I work as an assistant property manager who uses realpage to check our pricing every day. Pros It is simple to log in every day and check our pricing and renewal information every month. Cons If the software is down or is not updating with our other systems such as yardi. It can cause confusion between the pricing. Review Source KA Khrysty A. Operations Manager Financial Services Used the software for: 2+ years ### "Great Leasing Tool " September 18, 2024 5.0 Pros Great option for apartments to keep track of all tenants. Super easy integration to send files to collections for over due accounts. Cons Hard to get in contact with customer service. Alternatives considered [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reason for choosing RealPage Integration was easier and cost was better for a small company. Review Source AP Angelica P. Sales and Marketing Associate Real Estate Used the software for: 1-2 years ### "Realpage Review" May 11, 2025 3.0 Overall, my experience with real page was okay. I think it could be better in terms of what determines the price going up. But it was efficient and very easy to use. Pros I loved how easy it was to pull reports and get a daily pricing. It also filtered the apartments currently available really well. Cons Pricing would skyrocket or fluctuate so often it was annoying. One day a unit could go up by $500 depending on how many units have been leased. Review Source CW Colby W. Community Manager Real Estate Used the software for: 6-12 months ### "Real Page WOWS with add on features that make renting easier" June 23, 2025 4.0 Overall, my experience with Real Page was a positive experience where I was able to connect more easily with both prospects and current residents. Pros Real Page allows me to email/text my current residents and future residents with ease. It also keeps track of my emails/texts. Cons We have to manually remove former residents when it should just integrate with the system automatically. Review Source KG Kelly G. National Trainer Real Estate Used the software for: 2+ years ### "It's alright if you are required" March 21, 2024 3.0 Not great - I've found that it is generally more difficult than it feels like it should be to complete routine tasks in Real Page. The user interface is not really as polished as other comparable software, and it's harder to navigate through the system. A few of the modules do not allow you to use the back arrows for navigation, which is really frustrating when working onsite. The vendor credentialing platform and process has been really difficult for most team members to navigate, both in practical use, when reaching out for support, and for our vendors. It is also very difficult to navigate the resource library, and I found that trying to teach myself how to complete tasks was pretty much impossible. For invoicing, the customer service review of invoices is so frustrating that I kind of gave up with trying so hard to make it easier. Comments on invoices are ignored, there is a general (repeated) refusal for their teams to utilize data that is within the system to independently resolve issues, and they do not take comments into consideration for overall vendor clarification. It's so frustrating, and a waste of my time, to have to input the same exact comment every single time I upload invoices. It causes delays that shouldn't happen, and it's just far harder than it should be. I've never had a vendor that has a positive experience getting set up in Vendor Credentialing, and they often cannot get the assistance they need via customer support unless one of our team members does a 3 way call with them, which is unnecessary. Pros The colors I guess :/ I don't really have anything that I like about the system. I don't like to leave it as that because it seems like a cop-out, but I truly cannot think of a feature that is in RealPage that I even remotely like or prefer based on my experience with other softwares. Cons Everything is more difficult than it should be, navigating the resource library or the platform itself is also difficult, customer service interactions have not been helpful in my experience, vendors do not have positive experiences, and the invoice process includes far too many steps than are helpful or necessary. Switched from [Entrata](https://www.capterra.com/p/20372/Entrata/) We only switched the invoicing part out of Entrata for Real Page. I am not a fan at all and would prefer to switch back, but that is not in my realm of decisions for us at this time. Review Source MD Mark D. GM Real Estate Used the software for: 1-2 years ### "The only thing they are good at is Selling you... " March 9, 2022 1.0 I feel like I hitched my wagon to a 2 legged-mule. The sales team has no ethics. We were flat lied to. We were told training was FREE only to find out we had to pay $150 an hour for training that turned out to be factually incorrect (thus, all the corrections we had to make, as mentioned above). For a software package that has an accounting function built in, it is in no way intuitive as to how to pull data (i.e. Balance Sheet and Income Statement). Customer service is like leaving a baby in the woods. I will say they do get back to you, but with very little helpful advice on how to fix things. These people care about one thing, and it sure as hell isn't having a satisfied customer. They represent everything that is wrong in business, that lack ethics, they lack character, and they should be absolutely ashamed of what they do and how they do it. Pros Honestly, I am so tainted by all the negatives, it's really difficult to try to come up with something positive. With a gun to my head, I'd have to say I'm nearly always able to log in (sometimes that's not the case though) Cons The rollout was absolutely pathetic. They migrated all of our accounting data over in the middle of the month, which created a cascade of accounting errors which had to be fixed manually. The rollout team was pleasant, but inadequately trained. They gave us advice which was 100% backwards, which we then had to undo, then redo the correct way. The reports are a joke. The search function is a joke. The training is about useless. "Oh, you have a question? Cool, well did you watch this 27 minute 'training' video which talks about 313 useless things before it gets to the topic you needed?" Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing RealPage We felt it was a better fit based on what they told us. Review Source MariAnne T. President Real Estate Used the software for: 2+ years ### "Expensive and missing some expected features" April 15, 2021 3.0 15 years ago it was good for the times, not so much today. There are better options. Pros Relatively easy to use, offers a decent amount of canned training data, great if you are not accustomed to robust reports and customization Cons This software should be capable of texting all tenants at a property simultaneously, but you cannot. The canned reports are lacking and you have to pay extra for the reports you really want if you are already familiar with what software should provide. Customer service is terrible and time consuming; they bounce you around to foreigners that seem unfamiliar with the software. The price is too high and the a la carte pricing is pitched as a positive but it is not. You have to have a relatively high unit count to even use their software. Alternatives considered [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reason for choosing RealPage ownership of the data was not an option with Yardi Review Source NT Nicholas T. Assistant Property Manager Real Estate Used the software for: 2+ years ### "Where's Entrata When You Need It?" October 24, 2024 3.0 RealPage is a below average-to-average quality Property Management Software (PMS). The overall quality is equal to the cost, which is not much. I'd recommend this software for companies who are looking to expand for the first time. After a certain point, you will need something better, and less clunky. Pros RealPage has a lot of well formatted bulk settings. This enables property management workers at larger sites an easier way to complete daily, weekly, and monthly tasks quickly. Cons RealPage is overly compartmentalized. Whil creating a category for everything is a great function, if you manage multiple properties, you will have to select each property individually to access the information of the residents at that site. The issue is that directly competes with their best features - bulk settings. Review Source DE David E. President Real Estate Used the software for: 1-2 years ### "Authentication issues. Use of "Cookies" under web browser" April 13, 2022 3.0 The support staff didn't seem to care about "other" vendors and the impact on my company. Pros Low Income Housing, leasing, HUD intergations Cons They claim to support the Chrome browser. What they don't tell you is you can't use the same browser with any other software/vendor that store information in the "cookie" file. This effectifly forces you to dedicate a single "browser" for their software. Review Source VR Verified Reviewer Leasing and marketing ninja Real Estate Used the software for: 1-2 years ### "Should be more user friendly " March 17, 2019 2.0 I was not impressed with this software. It seemed to be less functional and more time consuming than the others I’ve used. Pros The reminders were nice. It helps that you are given the names of prospects for follow up. Maintenance orders were easy to put in. Cons Incredibly outdated and lacking ease of access features. Also not fond of the inability to go back if end of month was accidentally finalized. Leaving the company in a bind for several weeks while support assisted with this problem. Review Source DW Daniel W. President Real Estate Used the software for: 1-2 years ### "User ...." August 17, 2022 4.0 The Cost / Benefit equation has worked out well. Pros Functionality of Dashboard is good once it's property set up. Cons Platform is clunky and not particularly intuitive for the casual user. Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Functionality - Simplicity - Cost Review Source JC Jennifer C. Jennifer.Castano@retreatnewark.com Real Estate Used the software for: 2+ years ### "Easy functionality with Bulk Functions " May 26, 2017 4.0 Pros I like Onesite's use of the bulk functions. For student housing where you have typically one generic move in and move out date, it's great to be able to just click right down the line for all move ins and move outs. This feature is also helpful for us when posting late fees and entering multiple invoices at once. This by far was one of my favorite features that really saved us a lot of time! Additionally, I really liked that if you entered an invoice and were over budget in a particular category it would alert you. I also liked that each month all the month end reports were saved in the AME reports section. Cons I disliked that when you pulled up a unit in Onesite, it would bring up all past, current, renewed, etc. at the same time. I found that sometimes it was really confusing to try and see who was in a particular unit at the time. Additionally, I found it really hard to know what reports pulled exactly what, sometimes I would have to pull multiple reports to get the a specific piece of information. Review Source KL Katie L. Assistant Property Manager Real Estate Used the software for: 1-2 years ### "Stay ahead of the rental market! " March 4, 2024 5.0 Easy to use and helps you stay organized Pros Helps to easily abide by fair housing laws and predicts current market values Cons not able to adjust rates in other programs Review Source SM Sarah M. Property Manager Commercial Real Estate Used the software for: 2+ years ### "I have worked with OneSite for years and it is easily functional." June 1, 2017 5.0 I would like to see if there were other ways of searching for someone by using other "descriptions". At this time, there is by name, plate #, social #, and phone #. I would also like there to be a feature that you could add in a gate card number or a key faub number. Pros Reports are easily accessible. OneSite is very user friendly for Tax Credit and Market mix communities. The features for residents is just enough and easy to use. I love the main page and how you can customize it to what exactly you need to see. Cons The only con I would have is the limitations that the On-Site staff has when creating levels. This may be a function that corporate only has access to but since letters are mainly generated by the leasing office, I wish there were more options. Review Source JK Jen K. Controller Hospitality Used the software for: 2+ years ### "Great accounting software for small to medium sized businesses." April 9, 2018 4.0 Pros OneSite is super easy to navigate and works seamlessly with RealPage. Doing bank recs are simple, paying vendors via ACH works well, and setting up users with different access rights works like a charm. Cons Their report builder can be easy to use, but you can't do any complex report writing. I'm not sure if they have an add-on for more complex report writers, but something to keep in mind if your company expects complex reports. Review Source TJ Terence J. General Manager Commercial Real Estate Used the software for: 2+ years ### "Good Product for Property Functions" May 30, 2017 4.0 Pros Easy to see and use to look up resident information and accounts. Onesite software has an easy functionality to look up account information when residents or prospects may call inquiring about various parts of information needed for their lease. There is a function to upload documents to each account to minimize the amount of paper used on-site. Cons No html capability when sending e-mails out. When sending out e-mails, residents/prospects, are more prone to open e-mail's that are formatted in html instead of text function. Review Source LG Leslie G. Assoc Regional Property Manager Real Estate Used the software for: 2+ years ### "Love Onesite!" May 26, 2017 5.0 If you are looking for a great software for conventional or affordable, Onesite is the way to go! Highly recommend this software. I have used it for almost 10 years and couldn't be happier Pros Pros for Onesite are ease of use, ease of correction if an error is made on certifications, ledger and resident information. It is very user friendly for someone who does not have computer experience. Cons If you do not set it up correctly, then there are tweaks that have to be made and their customer support will help resolve those issues. Review Source GW Ginny W. Senior Accountant & Special Projects Coordinator Commercial Real Estate Used the software for: 2+ years ### "Great software that is very user friendly!" June 1, 2017 4.0 Overall, the best feature of the software is the simplicity of accessing different modules and being able to easily navigate through the system without any issues. Pros \- Easy to navigate - Budget formulation is direct and concise - Bank reconciliation process is straight forward - System features updated periodically Cons \- Needs improvement on report functionality options - Customer Service was not the most helpful - I do not like how the Leasing and Accounting roles are on two different platforms Review Source BJ Brett J. Leasing Agent Real Estate Used the software for: 1-2 years ### "Simple, Clear, and Useful" May 26, 2017 4.0 It's a 1998 2 door Ford Escort: it won't win any awards for its looks but it gets you from A - B just fine. Pros The tools are fairly simple and are quick to learn. The design is useful and functional, presenting a clear and simple picture of the information you care about. You have a lot of control over your data and there are also more tools that I could ever hope to use. Cons My only complaint is that the UI appears incredibly outdated. It looks like one of those houses built in the 70s with shag carpet and popcorn ceilings - not attractive. This also causes work flow issues. And doesn't work in Chrome? Come on guys. Review Source AH Anne H. Realtor/Broker Real Estate Used the software for: 2+ years ### "Streamline property management solution" September 6, 2017 4.0 Pros Easy to use, seamless transitions between leases, work orders, owner information, etc., excellent reporting features that can be tailored or customized depending on our need. Available on any device so we're able to pull information on the go. Cons The mobile apps have been slower to sync with the desktop which do not always correspond with real time information if we're trying to pass it along between offices. Review Source CG Carlos G. Software Platform Analys Real Estate Used the software for: 2+ years ### "Easy to use and very intuitive" June 1, 2017 5.0 I love how RealPage has so many different products that integrate with OneSite making our day to day tasks easier to accomplish and manage. Pros Always being updated and is very straight forward. You can learn your way around this software very quickly. Cons Some settings locations are not where you think they should be and you then start searching to see where they are. Sometimes in a place you would never think to look. Review Source TS Tanisha S. community manager Real Estate Used the software for: 2+ years ### "Product is great" May 26, 2017 4.0 Pros The product is great and easy to use. It is easy to customize for your needs. Almost anything you need to know is in the reports! Cons The customer service is hit or miss. Sometimes when you call the person is able to help you right away, other times they are not able to and it takes a while to solve the problem. Some information you need in a report doesn't exist. Review Source LL Laura L. Community manager Real Estate Used the software for: 2+ years ### "Overall great" June 9, 2017 4.0 Pros Easy to use, pretty self explanatory, appreciate being able to move payments easily and having the ability to track the changes Cons Don't like the exporting reports functionality to excel. Unless it's exported as csv, you have a horrible format you have to deal with in excel... And I'm convinced the csv and excel reports do not match 100% Review Source LH Lauren H. Portfolio Manager Commercial Real Estate Used the software for: 1-2 years ### "Good, Budget Conscious Product" May 19, 2017 5.0 The product is great, easy to roll out to new users and well worth the costs associated. I found it to be budget friendly as well, which is always a plus! Pros Product is easy to use and very user-friendly. I enjoy working with real-time features, and the reporting functionality is easy to utilize. Cons Connectivity issues related to server connection problems, lack of ability to reach knowledgeable customer service techs was frustrating at times, however, ultimately the issues were resolved in a timely manner. Review Source DD David D. property manager/Realtor Commercial Real Estate Used the software for: 2+ years ### "Love it" May 26, 2017 5.0 Pros The ease and fluidity of the system. Being able to shift from one tab to another without having to backtrack to the beginning makes it so much easier than many systems I've used. Cons I have struggled in the past uploading system wide messages to broadcast out to all tenants, or all tenants within a certain grouping. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.