# ThankView Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ThankView the right Fundraising solution for you? Explore 213 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/183093/ThankView/reviews --- ThankView 4.9 (213) [View alternatives](https://www.capterra.com/p/183093/ThankView/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ThankView Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews BP Brittany P Director of Annual Giving and Advancement CommunicationsHigher Education, 501 - 1,000 employeesUsed the software for: More than 2 years. “We share our account across multiple divisions, allowing us to use it for prospective students, parents, alumni, donors, and friends of the University.“ November 10, 2023 NJ Natasha J Associate Director of Donor StewardshipHigher Education, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “It takes a while to send test videos during work hours.“ July 10, 2023 NJ Natasha J Associate Director of Donor StewardshipHigher Education, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “ThankView is a user-friendly platform I employed to record student messages for our annual solicitations and send donor thank-you videos.“ July 10, 2023 NM Nick M Senior Director of Advancement OperationsHigher Education, 201 - 500 employeesUsed the software for: More than 2 years. “The worst thing is the increasing costs of all of technology platforms and ThankView is also in that boat.“ December 10, 2023 JB Jaime B Director of Enrollment MarketingHigher Education, 501 - 1,000 employeesUsed the software for: More than 2 years. “A mobile-friendly, quick, platform I can use to push out dynamic, customizable messages to a variety of audiences.“ November 20, 2023 CS Chelsea S Assistant Director of Annual GivingHigher Education, 51 - 200 employeesUsed the software for: More than 2 years. “I've seen people open emails, watch videos, and they are at a lower star score than others.“ June 7, 2023 SG Shaq G Associate Director of DevelopmentNon-Profit Organization Management, 501 - 1,000 employeesUsed the software for: 1-2 years. “They like receiving the video messages — it’s nice to receive a custom video in your inbox among all of the other junk mail we receive on a daily basis.“ April 4, 2023 KB Kaylee B Marketing and Development CoordinatorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 1-2 years. “I didn't like figuring out the difference between contacts and lists at first, and an add-on video vs a recording.“ December 23, 2022 ## Showing most helpful reviews Showing 1-25 of 213 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sarah T. Special Projects Coordinator Higher Education Used the software for: 2+ years ### "An intuitive tool that makes personalized outreach easy!" January 10, 2022 4.0 ThankView helps us to reach out to a lot of people in a meaningful way by optimizing the automation that the software provides us. Its best feature by far is the birthday email; with a monthly upload, we can ensure that everyone in our database who wants to receive email gets a personalized touch on their birthday without more than 20 minutes spent each month to get the data ready to go and uploaded to the platform. It helps us to get in front of our constituency in a celebratory way at least once a year, regardless of how they choose to connect with us. It's also been a great tool to share a quick thank you from a real human--either one that they recognize or a student they'll appreciate hearing from--in just a couple minutes without the coordination of multiple schedules or travel needs. Pros I appreciate how user-friendly ThankView is as a platform. It is easy to onboard a new employee (fulltime staff or student) to use it, and the customer service team is second-to-none in their eagerness to assist and willingness to provide additional resources or strong examples that others have used. I get new ideas all the time from the samples that are shared, and it is so rewarding to get feedback from folks that we've sent videos to about how excited they are to hear from a student/campus/university figure/etc. about the things going on or their gift. It's been a really meaningful platform for us to focusing on THANKING rather than ASKING. Cons The cost of the platform can be prohibitive for some mid-size organizations, but I really think that the value-add is going to be worthwhile as a stewardship tool for organizations that do fundraising. It's a great tool to make a big impact on people with just a little effort on behalf of your team. Reason for choosing ThankView We have a history of a strong partnership with ThankView, and even at a higher price point it is well worth our investment to continue with such a strong product. Review Source LS Lynsey S. Director of Partnerships Non-Profit Organization Management Used the software for: Less than 6 months ### "Power in Video Communications" July 25, 2023 5.0 I have used different tools over the last three years trying to find the right tool to communicate with our partners. Our largest partner has over 100 locations and are over 200 miles apart. We need something that was personalized to them but also provided a place where I could share additional resources and ThankView did that for us. I loved that I could schedule the emails to go out as I made them ahead of time. It's very easy to create lists and campaigns to send out each time. This year during a fundraising campaign, Thankview was used weekly to send updates and messages of encouragement. That personal connection helped us increase our fundraising by 38%. We also created an upload campaign that for the first time, had stores send us back vids of what they were up to that we shared. Pros How easy it is to use and how I can see what impact I had with a campaign. Being able to ask someone outside my organization to record a message and then easily use that vid in a campaign that I sent out is a great feature and option. Like that is branded and that I can add links and a message under that vid that either restates that vid and/or give even more info. This year we used Thankview to communicate with 100 stores during a fundraising campaign and that personal connection helped us increase our fundraising by 38%. Cons The only feature I think I missed is being able to add photos and create a slide show with those videos are sometimes I only get photos to share and I would love a way to share those photos. Review Source LE Lynn E. Director of Web Development and Digital Communications Education Management Used the software for: 2+ years ### "ThankView Review" January 14, 2021 3.0 We have used ThankView mainly for our annual giving program, it has been a nice addition to our normal solicitation process. Pros The ability to use excel spreadsheets of constituent data is extremely helpful however, it would be nice to also be able to integrate with our database. The ability to request videos and combine multiple videos together is very easy. Cons The inability to upload information for multiple individuals with the same email address within the same campaign. Review Source AF Audrey F. Marketing Manager Education Management Used the software for: 2+ years ### "Very Easy To Use" January 4, 2023 5.0 Great! Highly recommend Pros I really like how easy it is to set up and l love the new create your own envelope and background feature. Cons I don't like how I have to pay for more contacts, unlimited or a higher number with the base package would be preferred. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Reason for choosing ThankView We have both for different features. Would like to be able to build more of a newsletter format with Thankview Review Source KP Katie P. Assistant Athletics Director for Development Sports Used the software for: Less than 6 months ### "I'm a fan!" January 10, 2022 5.0 I am eager to continue building out communications strategies that leverage ThankView's platform and am excited to deliver fun, relevant messaging to our constituents. Pros College Athletics and Donor Engagement require personality, innovation, and creativity. Creating special, digital moments that are authentic and deeply personal matters when we target the proverbial bottom line. ThankView affords that type of communication, partnered with very helpful analytics. It delivers the best of both worlds. Cons I really have very little to argue with the product - I only wish I more time to devote to the use of it. Actually I have one con --- it's TOO MUCH FUN and distracts me from my other responsibilities! Switched from [BombBomb](https://www.capterra.com/p/117295/BombBomb/) The institution I currently work for uses ThankView's platform. Review Source BW Ben W. Marketing Director Education Management Used the software for: 6-12 months ### "Helping us set a new bar for stewardship. " October 4, 2021 5.0 The onboarding was easy and we were able to start using the product almost immediately. Many members of our team are trained to use it and we've had great success with Video Requests to get content from other external stakeholders from our orgnization. Pros The ease of use for us to get a real-time, personalized message out to a donor. The responses we've gotten as a result are far beyond those with a traditional email thank you messages. Cons Overall the editing process could be easier to use and offer more options for text animations, GIF support, and audio-only messages. Reason for choosing ThankView Pricing, plus the overall feature set and integrations were the selling point. Review Source KK Kevin K. Chief Communications and Stewardship Officer Non-Profit Organization Management Used the software for: 2+ years ### "Thankview makes stewardship easy" December 23, 2021 5.0 Overall, the experience has been great. Renewed for years 4 and 5 and excited to continue to learn the platform and develop new and innovative uses. Pros This product is super easy to use and has an incredibly robust set of features. I would say more than a small team can even use. Cons Not much... easy to set up and use, very user-friendly. Can be a lengthy process to send videos with the amount of personalization available. The biggest concern is the reporting, where it can be hard to segment just the emails you want in a certain report as all videos are listed. Alternatives considered [Vidyard](https://www.capterra.com/p/125653/Vidyard/) Reason for choosing ThankView Pricing, better structured to fundraising as opposed to B2B or other uses. Review Source SZ Sean Z. Director of Philanthropy Non-Profit Organization Management Used the software for: 6-12 months ### "need help maintaining relationships with donors? ThankView is your answer!" January 10, 2022 5.0 excellent. The platform is easy to use and to invite others to submit videos or reply to campaigns. The customer support, training and community is also excellent. I truly feel that the team behind ThankView wants us to use their product and to be successful Pros Allows us to be different - to show our supporters using short videos and a dynamic/exciting way how they make a difference in the lives of real people when they support our foundation Cons Once in a while it would be nice to send emails without incorporating a video Switched from [BombBomb](https://www.capterra.com/p/117295/BombBomb/)[Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) being able to send videos, as well as the envelope in ThankView design, is novel and stands out Review Source CF Candie F. Director of Parent Fund & Programming Education Management Used the software for: Less than 6 months ### "ThankView.....AMAZING" February 15, 2023 5.0 Pros I love the ease of use and the customer service. We are new to ThankView but in under 6 months, we have sent out at least 75,000 ThankView emails. We have sent anything from automated birthday messages to holiday greetings, email solicitations, and general outreach. It's the first place we turn to when connecting with parents and alumni. Cons I wish you could have one major list that does not change core info upon loading a new list that may contain the same contacts. Reason for choosing ThankView We choose ThankView for it's ease of use, flexibility and ability to reach our constituents Switched from [emma](https://www.capterra.com/p/217003/emma/) The school was making a switch, our department had to find an alternative solution Review Source Jenny R. Assistant Director of Donor Engagement Fund-Raising Used the software for: 2+ years ### "ThankView is a go-to Stewardship tool for our organization" November 10, 2022 5.0 We have been using ThankView for many years now and have found it easy to use. From our annual Days of Giving to donor birthdays to check-ins during the height of the pandemic, we were always trying to come up with new ways to connect with our donors, and ThankView was a huge way we did that. It's always what I suggest when looking for new opportunities! Pros ThankView is the easiest, quickest way to acknowledge birthdays, anniversaries, pledge completions, scholarship thank you's...the list keeps growing each day as we find a different use. We have found that most users easily adapt to the website and can send their own ThankViews with ease. Cons Sometimes the analytics can be hard to navigate. But once you figure it out, you can easily see the open rates, watch rates, and other important stats that you value when creating content and seeing if what you are doing is worth your time. Review Source NS Nathalie S. Fundraising Specialist Fund-Raising Used the software for: 1-2 years ### "Use ThankView to save time!" April 15, 2024 5.0 Pros ThankView makes it easy to connect with donors for every single donation! Cons None. I really like ThankView. It makes my job easier. Review Source MR Melanie R. Director of Donor Engagement & Stewardship Higher Education Used the software for: 2+ years ### "ThankView for easier segmented stewardship" October 15, 2021 5.0 I am a one-person donor relations team, so I do not know how I could manage without this tool! In the past, the only video used for stewardship was professionally produced for about $40,000, and sent via email once a year. ThankViews are more personalized, targeted, cheaper, and have better open rates. Pros I appreciate how the campaigns make it easy to segment our donors--e.g., one campaign for first-time donors, one campaign for loyalty giving society members, one campaign for new leadership giving society members. That way, the email and microcopy already built, and I can attach a pre-recorded video that is relevant to everyone in that group. At the same time, the ability to use merge fields helps personalize each message. It's a good balance of efficiency and customization. Cons I wish our use of ThankView were more automated. At the moment, I pull a list of new donors that fit in each segment (donors who recently made their first gift, donors who recently became giving society members, etc.), upload that list, attach videos, and schedule the videos. If we could integrate more easily into our database, and the ThankView platform could identify donors based on giving data without me uploading a list, that would save time. I know that ThankView does offer database integration, but we have just an outdated system (Ellucian-Banner) and so few database experts on our team, we haven't explored this option. I apologize if this "criticism" is user-error! In addition, I need to filter each list of donors before I upload it in case those donors are missing email addresses, have unsubscribed from ThankView, or have other exclusion codes. It would be great if ThankView could do that filtering/scrubbing and then send me a list of donors who cannot receive a video (so that I can send them a handwritten card instead). Review Source HH Heidi H. Assistant Director of Loyalty Giving Non-Profit Organization Management Used the software for: 2+ years ### "ThankView is great!" December 22, 2022 5.0 Overall, the experience has been awesome! Our customer reps are always great and friendly, helping us navigate what's worked well over the quarter and what areas we can focus more on to get the most out of the platform. I love that they're constantly acquiring new resources and always seeing what more they can do and offer for the user. Pros I love the ease of sending videos to our audience. The platform is super easy to use and love that we can brand our messaging to look and feel like it's coming from the SDSU Foundation. I have also appreciated the ability to send out videos via text, creating more opportunities to connect with donors. Cons This isn't something I don't necessarily not like, but one area that could be improved if offering a vertical template for importing videos on the platform. With social media favoring vertical videos, I feel like it would create a better user experience plus our students who create the videos are more familiar with Reason for choosing ThankView We liked seeing what our peers were using and the majority use ThankView and always had great things to say around the product. Review Source SW Savannah W. Donor Relations Coordinator Higher Education Used the software for: 2+ years ### "The best platform out there to reach higher education donors" July 5, 2023 5.0 We are thriving with our donor touch points and it's all thanks to Thankview! Pros The impact that Thankview has made on our donor base is incredible. We get to show them updates, thank them, and show how their money is helping University of the Cumberland's students! Cons I would like to have more customizable features. Especially on the "watch your video" bar on the thumbnail feature. Reason for choosing ThankView None, TV was first choice! Review Source MP Melissa P. Associate Director of Advancement Fund-Raising Used the software for: 2+ years ### "Great, easy to use product and top-notch customer service!" January 10, 2022 5.0 We use this software for everything from birthday greetings to event invitations to fundraising appeals. It's very easy to use (and to train colleagues to use!) and a great way to 'get in front of our people,' especially during this socially distant time of COVID. Pros I love that ThankView is easy to use and allows us to personalize messages to our community of alumni, parents, and students. Cons I don't love the new pricing structure, which is based on number of contacts loaded into the account. Typically I have to manually remove any contacts who have previously unsubscribed and/or bounced before sending another all-constituent communication. I wish this could happen automatically. For what it's worth, I liked the previous pricing structure more, which was based on services used rather than the number of contacts. Review Source AT Alexa T. Annual Giving and Alumni Relations Coordinator Fund-Raising Used the software for: 2+ years ### "ThankView does it all!" June 23, 2022 5.0 Stewardship has improved immensely since we began using ThankView. Our donors have a much more direct way of viewing campus, especially those who don't get back often. Pros What I love most about this software is the customization available. Each campaign is unique and distinct, and the process is so personalized for your company. The user friendly aspect of this software is AMAZING. It couldn't be easier to facilitate any video campaign you heart desires. Cons I feel as though the video editing process could be improved. It is lacking in flexibility. Review Source LF Laura F. Interim Director of Donor Relations & Stewardship Higher Education Used the software for: 1-2 years ### "ThankView for Donor Relations" October 5, 2021 5.0 Overall, ThankView is a wonderful company to partner with on donor relations and general marketing projects. The software makes delivering personalized messages easy and convenient. Pros ThankView software is incredibly user-friendly and their team makes onboarding new users a breeze. My higher education institution has worked with ThankView for a little over a year and have received tremendous feedback from recipients of our customized video messages. Cons Unfortunately it often gets marked as junk/spam in our student account inboxes, which makes it a little more challenging to email ThankViews directly to student's edu accounts. Review Source JB Jaime B. Director of Enrollment Marketing Higher Education Used the software for: 2+ years ### "The easiest platform to use!" November 20, 2023 5.0 A mobile-friendly, quick, platform I can use to push out dynamic, customizable messages to a variety of audiences. It's also so easy to retarget those who haven't opened the email. I love it! Pros How simple the platform is at large. So many systems and products are outdated or still work like dinosaurs. ThankView beats them all. Their retargeting and metrics are very helpful and easy to use. Cons I'd like more custom fields. I really don't have very many grievances. I wish I didn't have to email someone to delete my contacts when I'm done using them, but I understand why it's like that. Review Source LW Lila W. Development Director Non-Profit Organization Management Used the software for: 1-2 years ### "ThankView is a unique & effective stewardship tool." June 28, 2023 5.0 Pros User-friendly tools to make basic edits to video. Tools for requesting videos from recorders is amazing -- includes panel for them to see script you've written while they record. Built it into standardized stewardship practices for groups like first-time donors and event-acquired donors, and it's been very successful to put a face to the name and deepen new relationships prior to an in-person visit. Cons The gif feature needs to be improved so that you can pick from more than just the first few seconds of the video. The auto-captioning feature is very glitchy. Review Source LR Lindsay R. Director, Direct Marketing & Participation Higher Education Used the software for: 2+ years ### "Great ROI, Great Vendor Partner, Great Mascot" October 5, 2020 5.0 Pros The ease of use with this product is by far one of the features I most enjoy. Working with large groups of students and/or volunteers who are often remote, it is so critical that the systems used are easy to understand, regardless of technological literacy. ThankView not only makes the process easy to navigate, but FUN! Cons I wish they had a fundraising component and wouldn't you know they've gone and added that officially rendering this feedback old news! Reason for choosing ThankView I chose ThankView for Brandeis University but had already chosen them at two institutions prior to coming to Brandeis. Why? They aren't just a vendor selling a product. They're partners in your plan for the year and make your goals, their goals. They are open to feedback and want to use it to improve their product. They don't take themselves too seriously and have a positive company culture that keeps account managers retained, which means they only get to know your specific data and messaging needs more as time goes on. And they are rooted in gratitude, meaning, they are a company that gives back (employee matching program) and gets in the weeds (webinars, volunteering and training!). Don't walk, RUN, and get your ThankView contract, today! Review Source CL Christopher L. Annual Giving Officer Higher Education Used the software for: Less than 6 months ### "Advancement Review" February 22, 2024 5.0 ThankView has made my job much easier and allows me to provide the meaningful outreach that I need to raise funds for my institution. Great way to thank our donors for their generosity through videos from players, students, coaches, and faculty. Pros ThankView provides a very easy tool to be able to upload or create personalized videos and media outreach to alumni and donors. This is great for fundraising solicitation as well as event notification and general outreach. Cons Some of the integrations can be tricky to use, or an error may occur but if you contact support or the admin they are extremely helpful and timely at resolving any issue. Review Source MM Matt M. Director of Donor Relations Higher Education Used the software for: 2+ years ### "A must-have for all stewardship work" July 28, 2022 5.0 Pros The simplicity of ThankView is unparalleled. It makes sending personalized messages pain-free and have them look very professional and polished. Cons There are so many new features coming out and if I am behind in keeping up, I miss some great new features. Reason for choosing ThankView I am a one-person team so my problem is just being able to keep up stewardship with as many people as I can. The tools in TV help me send quantity with quality. Review Source TC Tami C. Marketing Team Non-Profit Organization Management Used the software for: Less than 6 months ### "This is the good stuff" December 13, 2023 5.0 So far so good! We have used it quite a few times in the few months we have had it. Pros I like the ease of use. Very easy to figure out functionality, add contacts, create videos, etc. Cons It is really expensive for a small non-profit. Definitely have to make lots of use of it to make up for the cost. Reason for choosing ThankView Multiple functions within one software was important to us. Review Source NJ Natasha J. Associate Director of Donor Stewardship Higher Education Used the software for: 1-2 years ### "User-friendly, Fun, and Interactive Product" July 10, 2023 5.0 Pros ThankView is a user-friendly platform I employed to record student messages for our annual solicitations and send donor thank-you videos. It's s fun and personal way to thank donors and engage them with their scholarship recipients. ThankView has a selection of tutorials for each user group and their academy courses. Learning to create and personalize landing pages and record, upload, and edit videos is easy. And, if someone is stuck, there is a handy chat box to reach for help! I've been using ThankView for three years and loving it! Thank the ThankView team for their fun, interactive platform, and excellent customer service. Cons It takes a while to send test videos during work hours. It could be due to many logging in at the same time. Reason for choosing ThankView For faster communication with constituents and overall user experience. Review Source PP Penny P. Director of Annual Giving Education Management Used the software for: 2+ years ### "ThankView Rev iew" December 9, 2022 5.0 ThankView is a game changer for annual giving and stewardship. We love the product and use it regularly. Pros ThankView makes my life so much easier. As the \[SENSITIVE CONTENT\] of Annual Giving, stewardship is extremely important. ThankView allows me to set campaigns and send them out monthly. So easy! Cons I really don't have anything negative to say about ThankView. They are a wonderful company doing great things in the video world. Review Source Similar Products Featured