# Elavon Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Elavon Software - reviews, pricing plans, popular comparisons to other Payment Processing products and more. Source: https://www.capterra.com/p/183057/Elavon --- # Elavon Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Elavon ## What is Elavon? Elavon is a payment processing software designed to help businesses securely and efficiently accept payments. With decades of experience, it offers innovative solutions for various payment needs. Key features include in-person, online, and mobile payment processing, along with seamless integration with third-party systems for operational flexibility. Elavon provides advanced security and fraud prevention tools, protecting customer data and minimizing payment risks. Its reporting capabilities deliver valuable insights for informed decision-making. The Quick Capital solution offers flexible funding to support cash flow, while continuous customer support ensures timely assistance. The comprehensive payment processing system combines security features and reliable support to streamline payment operations effectively. ## What is Elavon used for? [Payment Processing](https://www.capterra.com/payment-processing-software/)[Chargeback Management](https://www.capterra.com/chargeback-management-software/) Overall rating Based on 34 user reviews Reviews sentiment Positive 44% Neutral 12% Negative 44% Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Elavon?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.elavon.com/index.html&name=Elavon) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Elavon 2.9 (34) VS. [4.6 (3,304)](https://www.capterra.com/p/123889/Stripe/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 2.9 (34) Ease Of Use 4.5 (26,261) Value For Money 2.8 (31) Value For Money 4.4 (20,123) Customer Service 2.5 (33) Customer Service 4.2 (20,380) ## Elavon alternatives Highest Rated [4.8 (524)](https://www.capterra.com/p/163474/WeTravel/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [PayPal](https://www.capterra.com/p/207944/PayPal/) [4.6 (26,283)](https://www.capterra.com/p/207944/PayPal/reviews/) Starting price $0.29 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/207944/PayPal/) [Venmo](https://www.capterra.com/p/222572/Venmo-/) [4.7 (9,270)](https://www.capterra.com/p/222572/Venmo-/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/222572/Venmo-/) [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) [4.7 (2,670)](https://www.capterra.com/p/170278/Square-Payments-Processing/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/170278/Square-Payments-Processing/) [View all alternatives](https://www.capterra.com/p/183057/Elavon/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Reporting/Analytics 2.9 (23) 56.52% of 23 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Data Security 3.4 (21) 71.43% of 21 reviewers that rated this feature as important or highly important Protect sensitive data for digital privacy Payment Fraud Prevention 3.2 (18) 77.78% of 18 reviewers that rated this feature as important or highly important Tools to prevent payment fraud, such as identity authentication, risk analysis, seller protection, etc. Transaction Monitoring 3.1 (18) 77.78% of 18 reviewers that rated this feature as important or highly important Monitor or audit historical and current transactions to analyze customer account activities In-Person Payments 1.3 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Transactions that typically involve face-to-face interactions between the payer and the payee Mobile Payments 2.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Clients can submit payments via mobile devices Elavon 13 features Application programming interface that allows for integration with other systems/databases Protect sensitive data for digital privacy Accept and process credit/debit card transactions Allows customers to check out with wallet payment methods that digitally store credit and debit cards Transactions that typically involve face-to-face interactions between the payer and the payee Clients can submit payments via mobile devices Accept and process online payment transactions Tools to prevent payment fraud, such as identity authentication, risk analysis, seller protection, etc. Integration with payment gateways to facilitate online transactions Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) Receive notification of issues as soon as they occur View and track pertinent metrics to find patterns and gain insights from data Monitor or audit historical and current transactions to analyze customer account activities Get Advice We can help you find the software with the features you need. Features 3.0 (34) 3.0 Based on 34 reviews ## Pricing Value for money 2.8 (31) ### Starting price Contact vendor for pricing Free trial not available Value for money 2.8 (31) 2.8 Based on 31 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 2.5 (33) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 2.5 (33) 2.5 Based on 33 reviews ## User reviews Overall rating 2.9 Based on 34 reviews Filter by rating 5(8) 4(7) 3(4) 2(3) 1(12) Mentioned topic Sorted by most recent Jason B. Director of Sales Computer Hardware ### "\*Warning - brutal company to deal with" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 12, 2026 Absolutely terrible experience in every sense of the word. The person we dealt with lied about what was happening and why and there was no effort or follow up. Pros I found no positives in dealing with Elavon. Nothing they told us that was supposed to happen actually happened as they said it would. Cons Everything seemed to be going smoothly processing credit card through the online system until we reached a transaction limit we were unaware we had. We were thne told that they would be holding transactions for 60 days. These are transactions for regular customers we've been doing business with for years. The credit card transactions were processed on Oct. 27th for over $8000 and we still have not received our funds. We also cancelled our accounts in November and were still charged fees in December "in error" on their part, which we will not be getting back. Nothing that they've told us so far that was supposed to happen, has happened. Extremely unreliable and in my opinion shady. I highly recommend choosing a different company to deal with. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Rajesh S. Founder owner Computer Software ### "Crowded market of card payments" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 December 25, 2025 Not good. I had too many issues as I am not processing retail transactions. It was not easy to sync up my backend client names. Pros It was available through Costco for a one year trial. I trust Costco and expected it is fully vetted out. Cons It had a bumpy start. Took a while to connect to my phone and get ready to swipe. At times it did not work in first attempt. Switched from [iClassPro](https://www.capterra.com/p/127097/iClassPro/) Iclasspro was asking $300-400 for such a device. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Aireanne T. Vice President Food & Beverages ### "Small Business Processing " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 13, 2025 Overall, the experience was positive for our catering company. Being able to pass the processing fee on to the guest was a big plus and gave us more flexibility when pricing custom events. The system worked well for our needs and supported our event-based payment flow. Pros Transactions went through smoothly during events, payouts were dependable, and there were very few interruptions or surprises. The reporting was straightforward enough to track deposits and reconcile sales without extra headaches, which is especially important when running events in different locations. Overall, it felt stable and predictable—exactly what you want when processing payments in a fast-paced catering environment. Cons What I liked least was the limited transparency and flexibility. Fees and adjustments weren’t always as clear as they could be, and resolving issues or making changes often required going through support rather than being able to self-manage easily. For a mobile, event-based business, the system felt more rigid than ideal. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DS Deborah S. Controller Hospitality ### "Easy to use and is a great value" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 12, 2025 It is an very user friendly platform with multiple reports and the ability to choose when the days transactions are processed. Pros Elavon is easy to use. From running reports each day to adding tips to tickets and to vertual charge when credit card not present. The customer support is also very good - responds quickly and sends email notifications if there are issues. They are also a great value - a lot cheaper that competition Cons dispute management could be better. hard to see if there is a chargeback and have to respond very quickly. Not able to dispute an American Express charge directly through them - have to go through American Express. Switched from [authorize.net](https://www.capterra.com/p/221412/authorizenet/) cheaper and integrated well with our POS system Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Manager Hospitality ### "Tested and Proven" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 September 2, 2025 Overall, I believe it's a sound system; the cybersecurity is good, and the ability to track payments and refunds is excellent. the system works and it works very well. Pros I appreciate the ability to filter and be more direct when searching for information. It is also very easy for you, and managing payments is a breeze. Cons I dislike that it takes a very long time to resolve disputes. You get on the phone, and you are bounced around too many times. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LM Linda M. bookkeeper Machinery ### "Great credit card software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 20, 2025 Pros The ease of using the program for taking payment from our customers and keeping a record of each charge. Cons I really could not find anything wrong with the processing program but maybe if I was able to connect directly to my quickbooks desktop program. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KR Kristen R. Accounting Specialist Accounting ### "Smooth transaction processing" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 June 2, 2025 My overall experience with Elavon was positive. Smooth transactions and quick remittances delivered. Pros Elavon has a strong reputation in payment processing, and I liked the company's focus on innovation and customer-centric solutions. Cons The only real con for Elavon would be to improve communication for customer support. At times, there were situations that made multistep payments more challenging than it really needed to be if there were options for quicker customer support. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DO Divine O. CEO Facilities Services ### "Fraud, Stay Away!!" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 6, 2025 Pros Nothing. These guys are frauds. I want my refund. You kept charging my account months after i requested to cancel. I dont like anything about them Cons I had cancelled my account with these guys, yet they kept charging me. I called every month asking to return their terminals, they said they sent boxes. I didnt get any box until 2 months later after so many phone calls. Very terrible customer service. Their customer service is very dismissive and rude. Wouldnt even let you finish a sentence before cutting you off. I purchased a terminal from Falcon POS, The terminal was made by godaddy Poynt, processed by Elavon and my account was hosted with Design destrict?? A phone number that cannot be reached no matter how many times you call. What kind of business is this?? Run away when you hear elavon or any of the names i mentioned above. They are all frauds!! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DR Daniel R. Manager Design ### "Beware if badly developed infrastructure " 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 1/10 April 10, 2025 Horrible in a word. They have a payment network but only use it if a 3rd party is piggybacking the network as you find yourself driven mad by their systems. Truly horrible experience Pros Not really that much. If im honest ive never hqd a gjjd experience Cons Clunky and extremely user unfriendly. I found the constant requests for security verification highly annoying and unnecessary. It literally drove me mad as the user dashboard never seemed to work Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KE Kim E. Bookkeeper Religious Institutions ### "A mistake in doing business with them" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 1/10 March 24, 2025 They were hard to track down when help was needed Pros Nothing I can think of at the moment. No comment Cons Cost of running their machine. Issues of keeping the Ingenico working properly. Customer service lacking service Switched from [Clover](https://www.capterra.com/p/226864/Clover/) We were having a problem with the clover machines so I was convinced that Ingenico would be better Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/183057/Elavon/reviews/) Popular comparisons [PayPal vs Elavon](https://www.capterra.com/compare/183057-207944/Elavon-vs-PayPal)[Stripe vs Elavon](https://www.capterra.com/compare/123889-183057/Stripe-vs-Elavon) [Square Payments vs Elavon](https://www.capterra.com/compare/170278-183057/Square-Payments-Processing-vs-Elavon)[Square Point of Sale vs Elavon](https://www.capterra.com/compare/183057-275802/Elavon-vs-Square-Point-of-Sale)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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