# ThinkReservations Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ThinkReservations the right Reservations solution for you? Explore 120 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/182891/ThinkReservations/reviews --- ThinkReservations 4.9 (120) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ThinkReservations Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews SM Sharon M Owner Inn KeeperHospitality, Self-employedUsed the software for: More than 2 years. “I only had one unit (three bedrooms) but I still think it was a great resource.“ February 4, 2026 DM Debbie M OwnerHospitality, Self-employedUsed the software for: More than 2 years. “I can't really think of any negatives for me.“ February 26, 2025 Billie-Jayne C OwnerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “We’ve only been live for a little over a week and the ability to text has completely transformed our guest experience.“ April 25, 2024 WD William D Proprietor Hospitality, 11 - 50 employeesUsed the software for: More than 2 years. “Gift certificates were not able to be implemented online by the customer when they made a reservation.“ March 3, 2023 SH Sandra H ManagerHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “Think Team is professional, courteous and best of all efficient and know their jobs.“ May 19, 2024 SK Sara K General ManagerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “The lack of integrations was a set back.“ August 4, 2023 AB Allison B Innkeeper OwnerHospitality, Self-employedUsed the software for: More than 2 years. “The Calendar is easy to navigate and the emails are stylized and can be scheduled.“ January 21, 2024 ## Showing most helpful reviews Showing 1-25 of 120 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Don N. Principal Broker Hospitality Used the software for: Less than 6 months ### "Don's review" February 15, 2019 5.0 too new to evaluate Pros complete and ease of use, excellent support Cons no negatives at this point. Change of systems from habit of old systems Review Source Response from ThinkReservations March 13, 2019 Hi Don, Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. It's wonderful to hear that you have found the system to be so easy to use and have been able to benefit from our experienced Support Team when needed. Thank you for trusting ThinkReservations to play such an important role in your business! MJB Mary Jo B. Owner Hospitality Used the software for: 2+ years ### "Work Smarter... not harder" January 8, 2020 5.0 Exceptional! If I can’t find programming guidance on the support forum (which I usually can). - 24 hour AMERICAN support is included with my monthly subscription. My programming questions are always answered. The software designers are continually making upgrades to keep my business in the OTA world and with Google. Pros I’ve been in business 22 yrs. I’ve used 4 other software programs for our 22 room Inn/Restaurant. The ease of programming and customizing with this software has made my work so much easier and my business more successful. Cons My one request would be a notation for repeat guests on the home screen calendar. Reason for choosing ThinkReservations No other companies were willing to find a solution/ write code for my restaurant / bar needs. Also, Think Reservation provides advanced OTA features and ease of use - customizable Booking engine which has increased my amenity bookings. Switched from [rezStream](https://www.capterra.com/p/40773/RezStream-Cloud-PMS/) OTA features, booking engine, willingness to customize the software to provide the features I needed for my restaurant. No other companies were willing to find a solution for my restaurant / bar needs. Review Source Response from ThinkReservations January 9, 2020 Hi Mary Jo, Thank you so much for taking the time to share your experience with ThinkReservations! It means so much to us that you've found ThinkReservations helps you work smarter and not harder. We very much appreciate that you place your trust in our team with such an important role in your business! MM MaLisa M. Owner Hospitality Used the software for: 2+ years ### "Start Thinking" February 27, 2023 5.0 Pros Easy to user to understand software- help screens and cideos Cons More customization capabilities for gift certificates Review Source IM Ilona M. Owner Hospitality Used the software for: 1-2 years ### "Close to Optimal" July 14, 2019 5.0 I needed a new reservation system in a hurry a year and a half ago. My prior system got “upgraded” and in that process lost several key functions that I depended on: an availability calendar for potential visitors in the booking engine and a tape chart. The lack of a calendar caused me to start losing business. I got TR up and running fairly quickly Pros Everything worked smoothly the first time (not my previous experience!) The navigation and reports are both well thought out. Cons Several things could bring perfection to TR. (1)The pricing per room/ per month makes this too expensive for a medium sized lodging facility (20 to 40 rooms). Our lodging association would love to standardize but this prevented that effort. (2) Several report enhancements would be great- ability to save a request parameters for repeatedly reporting and having export for all reports. Reason for choosing ThinkReservations N/a Switched from [Frontdesk Anywhere](https://www.capterra.com/p/84709/Frontdesk-Anywhere/) See above. They upgraded to a new version and took away several things I needed Review Source Response from ThinkReservations August 5, 2019 Hi Ilona, Thank you so much for taking the time to share your experience with ThinkReservations! We really value it. It's wonderful to hear that your transition to ThinkReservations went so smoothly and that you find navigation and reports to work so well for your business! We've passed on your suggestion regarding report parameters to our development team for future consideration - great idea! We appreciate your feedback on our pricing structure. We have found that by keeping our pricing simple and relative to the size of the property, we can be accessible to a wide range of businesses. Thank you so much for trusting ThinkReservations to play such an important role in your business! BF Barry F. Owner Hospitality Used the software for: 1-2 years ### "A 20 Year Reservation Software Study or How Can I Find More TIme To Do More Important Things" July 23, 2019 5.0 The software connects all of the dots. It manages reservations information coming from multiple sources. and adjust many changes that I wish to make seamlessly and automatically. Pros The software is easy to use and has just enough bells and whistles that I need. Cons I wish that I could ad more guest documents like a late arrival welcome letter that welcome guests to the inn and would tell guests what room they were staying in. I would also like to be able to generate a guest list in an XL format with or some kind of spread sheet so that I could target guests by state or city. The software may already be able to do these things but I have never taken the time to learn them.... Alternatives considered [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Reason for choosing ThinkReservations I like the format and how things were laid out Review Source Response from ThinkReservations August 8, 2019 Hi Barry, Thank you so much for taking the time to share your experience with ThinkReservations! We love hearing that you find the software easy to use and that it has kept things seamless and automated for you - that is exactly what we hope for all of our valued customers! We'll have a member of our Support Team reach out to you shortly to help you with adding the additional documents you'd like and showing you how to pull a customer list that can be filtered and sorted for easy marketing. Stay tuned! We really appreciate that you trust ThinkReservations with such an important role in your business! LL Lucy L. owner Hospitality Used the software for: 1-2 years ### "So Flexible and Easy " July 30, 2019 5.0 Several fantastic results for us using Think are: 1. The seamless transition from our previous software to being live on Think was so amazing. In fact, they were even able to load my database and history from the software I had even prior to our most recent. I have records from many years back that I can use to better service my guests. 2. The ease of training staff and myself (owner) on how to use the software. 3. Most important for us has been the lack of "double booking" in this past year with the syncing of reservations and calendars from other channels. This has saved me thousands of dollars. We still have a paper reservation book (for my husband) but the lack of errors has been wonderful. Pros Any time we need to customize for our needs and desires - the answers are always there. If we don't know how to do something the tutorials or customer support is always available. The software is so intuitive that usually we can just figure it out! The flexibility is what we like most. Cons I don't like paying the extra 3% to take reservations through other channels - not THINK's fault but the commissions are killing us! Sometimes we're referred to tutorials that just don't give us the specifics we need. Basically we love this software and the company. Reason for choosing ThinkReservations Ease of use and support Switched from [WebRezPro](https://www.capterra.com/p/113348/WebRezPro/) Ease of use and recommendations from colleagues The thing I miss is being able to separate out my vacation rentals from my actual inn operations. This is my only difficulty with the new system Review Source JT John T. Owner Hospitality Used the software for: 6-12 months ### "Wow!" March 4, 2020 5.0 Pros I am in a market that celebrates enormously high occupancy (95-99% in season). I didn’t think a reservation software could play a pivotal role in advanced bookings before being forced to find a new property management system (previously a Superinns customer. No longer in business). My advanced bookings are far beyond my expectations and the only change I made was . I have no other way of explaining the sudden change. If you are considering the switch please feel free to call the Dockside Inn on Martha’s Vineyard and ask for me, the owner, John. I will be happy to answer any concerns from the perspective of a small innkeeper. The Yield management is also simple to set up and an easy way to increase profit with very little work. The program does it all. Cons None. It was simple to convert as they did everything including saving all our reservations from the previous Year. Alternatives considered [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) Reason for choosing ThinkReservations The customer service and ability to talk to a real person. Yesterday \[SENSITIVE CONTENT HIDDEN\] spent 2 hours helping me navigate the evil bookings.com interface. Very generous time commitment from customer service that I’ve never seen before. Thanks \[SENSITIVE CONTENT HIDDEN\] ! Review Source MH Mohamad H. Owner Hospitality Used the software for: 2+ years ### "Great Property Management System for small lodging establishments" July 25, 2019 4.0 Overall very happy. I would like to see the budgeting process and group reservations improved. Pros Ease of use and training. The cost was also reasonable and affordable for a small business as ours. Cons Budgeting function/process is not ideal and it is time consuming. Ideally, one should be able to copy prior year budgets and easily increase or decrease the values; just like the rates can be increased or decreased in groups. Reason for choosing ThinkReservations User friendliness and ease of use and administration. Switched from [SuperINN.com](https://www.capterra.com/p/127315/SuperINN-com/) Previous one was too simplistic and not comprehensive. Review Source Response from ThinkReservations October 24, 2019 Hi Mohamad, Thank you so much for taking the time to share your experience with using ThinkReservations! We love to hear that you find the system easy to use. We're always looking for ways to enhance functionality and hope to be able to release some updates to our Rate Types settings soon and plan to have an upgraded Groups module as well, so stay tuned. We really appreciate you trusting ThinkReservations to play such an important role in your business! Laura AS Andrea S. owner/innkeeper Hospitality Used the software for: 2+ years ### "Best of the Best" July 30, 2019 5.0 We love working with , as our guests find the booking engine very easy to navigate and book independently from phone conversation; so many of our guests book "on the fly" and find using our booking engine to be a breeze. Pros This software is very user friendly and extremely easy to navigate! Cons because this software is very user friendly for both admin and potential guest bookers, and the extremely easy navigation ability, we cannot think of any cons at all! Alternatives considered [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) Reason for choosing ThinkReservations Superior Customer Service, ease of navigation, value Switched from [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) Think covers it all ~! Review Source JH Joan H. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Lodging Software" July 9, 2019 5.0 The benefits have been huge in overall administrative efficiencies and day to day operations efficiencies. Pros We love the personal and immediate service we have received when questions have arisen. Cons There are a few features we would like to have added but are possibly rather unique to our application. Alternatives considered [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) Reason for choosing ThinkReservations Superior guest interface and responsiveness of the staff. Review Source Response from ThinkReservations July 25, 2019 Hi Joan, Your feedback is greatly appreciated. Thank you so much for taking the time to submit a review! We love seeing the word "efficiencies" used to describe your experience! Efficiency is exactly what we had in mind with so many of the features we've added over the years. Thank you for trusting ThinkReservations to play such an important role in your business! LH Loretta H. Owner/Innkeeper Leisure, Travel & Tourism Used the software for: 1-2 years ### "Awesome Application!" August 20, 2019 5.0 A slight issue when setting up our rates. It was actually incorrectly configured originally by Think, but as I mentioned above I wanted multiple rates for a room and in my opinion maybe that should have been discouraged, as it creates multiple calendars. Of course, being challenged forced me to figure out and learn the software better and we couldn't be more pleased. Wished we had it 12 years ago when we first opened, but back then just having a website was a big deal :) Pros I spent a lot of time researching different Reservation software options before going with Think. Think offered us the functionality we wanted, but at an affordable price. I love the Reports the best, it makes both watching your stats and tax time a breeze! Of course the ease of making a reservation for potential guests and the look of the page matching my website plus the ability to act as channel manager with OTA's if desired were must have's and Think does very well. Cons We have a lot of repeat guests and although I'm sure it's for security reasons their credit card information is not retained. I also find last minute reservations receive too many emails because the system automatically sends the confirmation and reminders out. And lastly, it's too difficult managing multiple rates running simultaneously because of the different calendars. Reason for choosing ThinkReservations As a small operation paying based on number of rooms was important. In the end, Think offered us all the functionality of InnRoad, but at an affordable price. Review Source Response from ThinkReservations October 24, 2019 Hi Loretta, Thank you so much for taking the time to share your review of ThinkReservations! It's great to hear how much you love the reports! We spent a lot of time researching how to make sure they provide what our customers need to be successful. We have added the ability for you to choose to retain credit cards with an individual guest, so we'll definitely have a member of our team reach out to make sure you know how to use this feature! We really appreciate that you trust ThinkReservations to play this important role in your business! KS Karen S. Innkeeper/Owner Hospitality Used the software for: 2+ years ### "Wouldn't Consider Switching...Ever" May 20, 2019 5.0 Pros Think Reservations was great from the beginning. They took all the data from the previous 12 years and incorporated into our new Think system. This is fabulous to have the historical information for reference. They were very considerate in the training arena when we converted as well. It can be scary to jump from one system to another and Think took that fear away from the start. Customer Service is always on top of things. We have never waited more than 24 hours for any issue. When I say "issue", it may be just a question or advise. We use the reports in the program for strategic planning and development. They eliminate the need for manual calculations. The reports are huge time savers; innkeepers need to utilize every minute they can get. We have recommended Think Reservations to several other Bed & Breakfast Innkeepers and will continue to do so. Cons Honestly, not one negative thing comes to mind when it comes to this program. Reason for choosing ThinkReservations The vibes were there. The other hospitality software companies seemed very eager to get a new customer but didn't really care what the new customer had to say about adapting to their needs. What they had to offer gave the impression of ...it is what it is, take it or leave it. Think was willing to hear what we needed and implement it into our product. Review Source Response from ThinkReservations June 26, 2019 Hi Karen, Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. It's wonderful to hear that your transition was so seamless and that you've been able to save valuable time. Thank you for trusting ThinkReservations to play such an important role in your business! SC Susan C. Owner Hospitality Used the software for: 1-2 years ### "Swiss Army Knife of Reservation Software" July 23, 2019 5.0 Being a complete novice to the hospitality biz, I was happy that sellers had been using Think. They were veterans of the business, and I value their opinion. With ZERO experience, I found Think very logical, and easy to manipulate. I’ve been spoiled for other software offerings. Their customer service is live, US based, and very knowledgeable and patient. Pros The ability to generate such a wide range of reports, quickly. Cons Wish there was a way to look up by guest phone number. Sometimes, I am trying to match a missed call etc, if I could search by phone number (I know about searching by guest name) it would be helpful. Also, wish the “wait list” function was more seamless. I would like a notification when a prospective guest PUTS THEMSELF on the Wait List. A visual cue, like making a date/room on the grid show up purple if it has a wait list request on it, would be very helpful. Otherwise, I have to remember EVERY DAY, to run a report for wait list requests. If I skip a few days, and miss such a request, I have no chance of getting them back. Review Source Response from ThinkReservations August 5, 2019 Hi Susan, Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. It means so much to us to hear that you've found the system so easy to use and have had a great experience when needing support. Our team is very passionate not just about our product, but our customers' experience and the industry as a whole. I'm happy to let you know that our customer search feature does allow you to search by phone number, as well as email address! With using our Wait List it's designed to automatically alert you when a cancellation is processed if you have a wait list entry that matches the date so you're not spending time looking through that list when you don't need to. We'll have a member of our team reach out to go over the details! Thank you for trusting ThinkReservations to play such an important role in your business! kB katherine B. Proprietor Leisure, Travel & Tourism Used the software for: 2+ years ### "Best in the Industry" May 18, 2019 5.0 Benefits: - ease of operations with the system - increased revenue, the Return on Investment is so high that I forget to wonder about ROI - if ever I have a question, I know they are one phone number away Overall experience: - wonderful Pros Hands down, is the best in our industry. From a guest perspective, we want our guests to have the very best experience in booking that is available on the market. From our owner perspective, TR offers everything: mgn sys, book eng, chan mgn. Plus, we love the fact that we see increased revenue by working with them, and we only work from one calendar anytime, from anywhere. Their pricing proves that they want everyone in our industry to sucked. They are amazing industry leaders. In addition to being the best of the best, they are ethical, professional individuals who are concerned about me and my business. As I often say to people new to our industry or to those who are not using Think..."you are just stupid if you do not use the best of the best". I am a proud THINKER! Cons Oh my goodness this is so easy...sometimes I just want a day off, but I never get it because TR keeps my rooms full! Review Source Response from ThinkReservations June 26, 2019 Hi Katherine, Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. It means so much to us that you regularly pass on your positive experience to other property owners. Thank you for trusting ThinkReservations to play such an important role in your business! WV Wanda V. Owner Hospitality Used the software for: 1-2 years ### "Great property management software" March 30, 2023 5.0 It has taken a few months to set up all of the features because my business is probably more complicated than most, but with the help of a great support team, I have been able to accomplish it. I'm happy with the easy of sending out confirmations and follow-up notices like one for check out instructions and asking for a review. Pros is easy to use and I like the Booking Engine that is added to my web page that lets guests book online and pay with their credit card. Cons The automated emails that are set up do not work well with guests that are staying longer than one month. Each new month's stay will generate automated emails. Fortunately, the support team had a way to make this work. Support is awesome to work with. Review Source LM Lisa M. Owner Hospitality Used the software for: 6-12 months ### "Easy Transition!" March 1, 2019 5.0 Overall, ' system is very easy to use and easy to learn! Pros The people at made it very easy to transition from my old system to theirs. What I really appreciate is their help section. They have made it very easy to search for a solution and there are also videos which are very helpful. When I have not been able to figure something out myself, there is a live person to speak with and they have always been very courteous and patient. They explain in plain English what I need to do and they walk me thru it. Cons I think the only con I can think of is that I wish they offered an actual phone app. I CAN access the info on my phone it is just not really mobile friendly. Review Source Response from ThinkReservations March 14, 2019 Hi Lisa, Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback and are so happy to hear that the transition and support have been so beneficial to you. It's important to us that our team not only know ThinkReservations inside and out, but that we've all had real-world industry experience and can speak your language when providing assistance. We have noted your interest in an app. Thus far, we have found that creating an app that included all features wouldn't provide the best experience due to the overall size it would need to be. A tip for creating reservations using your smart phone is to go right to your business website and use your online booking engine, which is mobile-responsive and makes the booking process really quick and easy when you're on the go! Thank you for trusting ThinkReservations to play such an important role in your business! PC Patricia C. Manager/Pastry Chef Hospitality Used the software for: 2+ years ### "People Friendly" May 9, 2019 5.0 This has been a great experience for all of us here at the Inn at Court Square. We were always so hesitant to hook on to online reservations, but in the overall, it has been a great experience. It has saved and cut corners for us in many ways from just having to hand write everything. Your Customer Service has been STELLAR . Always someone to help an answer questions and trouble shoot for us. Thanks once again and will be happy to spread the word. Pros Very easy to navigate and very friendly. Cons The only objection I have is the NEW BILL, it seems to lack very important information needed. I have submitted my questions and hopefully, they will be corrected. Review Source Response from ThinkReservations May 14, 2019 Hi Pat, Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. We love to hear that your business has benefitted so much from making the upgrade and that you've had such a positive experience with our support team. Regarding our new bill page, our team will be making updates shortly to reflect your feedback and we'll be in touch soon! In the meantime, our original bill page will continue to be available for use. Thank you for trusting ThinkReservations to play such an important role in your business! SE Samuel E. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Stop searching - this is it!" May 9, 2019 5.0 Pros The customer support is incredible: everyone who works for is in the lodging industry! They quickly help me out when I need it and get me back to running my inn - they totally get it. They are passionate about the software and the industry so they are always improving on their product. The functionality is really wide and deep so it fits with my business - I didn't need to make lots of changes to fit with the product. And the features enhance my business by automating a ton of tasks and by creating ways to upsell beautifully to my customers. Cons I'm still searching for a con...It's the only thing they haven't delivered. Review Source Response from ThinkReservations May 14, 2019 Hi Sam, Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. We love when our valued customers recognize the passion our team has for the industry! We're also excited to see that you find our Task and Upsell features so beneficial. Thank you for trusting ThinkReservations to play such an important role in your business! DH Danielle H. owner Hospitality Used the software for: 2+ years ### "One of our best decisions was to switch to ThinkReservations!" February 16, 2019 5.0 Our experience has been and still is very positive. Pros We had tried 3 other management systems and booking engines before signing up with but we were never totally satisfied. The most important requirement we had was that it should be easy for our guests to book at our inn online. After we switched to ThinkReservations (4 years ago) our online reservations doubled and the sale of add-on packages tripled in two months. The backend is easy to use and very intuitive. They are constantly improving and upgrading the system. Cons Nothing, really. Many of the small issues we encountered at the beginning were quickly resolved and is continually improving their product. Review Source Response from ThinkReservations March 13, 2019 Hi Danielle, Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback and are thrilled to hear that you saw such impactful results with both online reservations and upsell packages so quickly after upgrading. It's important to us that our users find the system intuitive and we will continue to enhance our software into the future to exceed the needs of our customers. Thank you for trusting ThinkReservations to play such an important role in your business! KS Kathryn S. Owner Hospitality Used the software for: 1-2 years ### "Easier Innkeeping" September 11, 2019 5.0 Think has wonderful people behind the scenes, and they are open and accessible. They customized the platform to my requirements, and the booking experience is seamless. It melds imperceptibly with my wonderful Acorn website. My prospective guests intuitively understand how to navigate this platform, and I receive many less phone calls from people frustrated or confused by my system. That spares me precious time! In addition, less people are giving up and choosing to book my place on the booking.com site, which saves me money! Everyone I have dealt with has been patient, kind, and willing to hear me out. This has been such a relief and change from what I experienced during the first several years online. Pros Seamless interface with my existing website, ease of client use, and great, responsive support. Cons I do wish that there was a physical manual and a more structured, detailed, and in-depth training system in place. Reason for choosing ThinkReservations So many reasons. Review Source SB Susan B. OWNER/INNKEEPER Hospitality Used the software for: 2+ years ### "GREAT RESERVATION SYSTEM" July 23, 2019 5.0 I LOVE THE CUSTOMER SERVICE! Pros THE EASE OF USE FOR BOTH OUR GUESTS AND STAFF. THEY CONTINUALLY UPGRADE TO NEWER AND BETTER FEATURES. Cons I DON'T LIKE THE FACT THT WHEN I SET A MINIMUM NIGHT, THE SOFTWARE ALTERS IT WHEN THOSE MINIMUMS CANNOT BE MET. I HAVE TO BLOCK THOSE ROOMS MANUALLY. Review Source Response from ThinkReservations August 5, 2019 Hi Susan, We really appreciate that you've taken the time to share a review for ThinkReservations! It's wonderful to hear that not only your staff, but also your guests, find the system easy to use! Thank you for the feedback on Minimum Night Restrictions. We have designed them to automatically relax to help maximize revenue. If you haven't already, we'd suggest reaching out to our Support team to review your particular business strategy to see if there may be a solution they can assist with. We really value that you trust ThinkReservations to play such an important role in your business! JF Janice F. President & Vice President Hospitality Used the software for: 2+ years ### "Once You Choose "Think", You'll Never Go Back!" July 10, 2019 5.0 Absolutely EXCELLENT! From set up training, through every enhancement, and whenever technical support was needed, they are patient, responsive and technically savvy. Twenty years in business and multiple frustrating property management systems later, finally came on our radar and we see no reason to ever change. Pros Most user friendly, sensitive-to-user-needs system we've encountered in 20 years of hospitality business. Cons Limitations in creating response templates, as we do not know HTML Review Source Response from ThinkReservations July 25, 2019 Hi Janice, It's wonderful to read the feedback on your experience with ThinkReservations! We're so happy to see that you've found our Support team to be valuable and that you've been able to appreciate our feature enhancements since becoming a "Thinker"! Please know that if you ever need assistance with your email templates our Support team will be happy to help you out! Thank you for trusting ThinkReservations to play such an important role in your business! VG Victor G. Innkeeper Hospitality Used the software for: 1-2 years ### "The best Reservation software" May 13, 2019 5.0 Pros Having used other reservation systems we found to be easy to implement and very easy for our users to learn. Just about everything we need to do can be accomplished on one screen. Our main reason for switching to Think was their interface to OTA's which makes keeping multiple calendars obsolete. Their support is excellent. We've never been kept waiting for a response. their support personnel are knowledgeable and friendly. Cons There is nothing we do not like. When we've come up with an issue their support has been able to resolve every one promptly. Review Source Response from ThinkReservations June 24, 2019 Hi Victor, Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. It means so much to us to hear how well our channel manager is working for you to simplify the OTA connections! We also love hearing that you've had a great experience whenever you've contacted our Support team. Thank you for trusting ThinkReservations to play such an important role in your business! LG Lyn G. Owner/Innkeeper Hospitality Used the software for: 2+ years ### "Owner/Innkeeper" July 24, 2019 5.0 I am not a techie person, and it is pretty easy to use. However, should I have any issues there is always a helpful hand offered from their team. Pros EVERYTHING, ease of use, wonderful team that is very knowledgeable and helpful Cons no complaints whatsoever -I only wish I knew more how to use the product more efficiently As I said before, I am not techie Reason for choosing ThinkReservations Ease of use, cheaper, always support Review Source Response from ThinkReservations August 8, 2019 Hi Lyn, Thank you so much for taking the time to share your review of ThinkReservations! We really value your feedback and are so happy to hear that you find the system easy to use and our team to be so knowledgeable. We very much appreciate that you trust ThinkReservations to play such an important role in your business! GC Gus C. Director of Operations Recreational Facilities and Services Used the software for: Less than 6 months ### "\[sensitive content hidden\] are ROCKSTARS!" March 13, 2023 5.0 Such wonderful customer service! I absolutely will continue to refer to folks who are in need of a solution-based company who will not stop in trying to make their product fit your business rather than the other way around. Several other companies I presented my business model to simply stopped at "nope, we don't do that". ThinkReservations said "we don't do that now, but let us figure it out", and they absolutely delivered. GO \[sensitive content hidden\]. GO \[sensitive content hidden\]. Pros THE TEAM! \[sensitive content hidden\] have gone absolutely above and beyond to make this system work for me even though I know I'm presenting them a unique challenge. They've accepted the challenge wit no hesitation and have gone back to the drawing board over and over to ensure their system works exactly as I need it to. Thank you ladies so much for all of your constant effort, your unique problem solving abilities and your willingness to think outside the box. Cons So far- nothing! I'm sure there will be bumps in the road but I have confidence the team will continue to help troubleshoot because their willingness to adapt and assist so far has been nothing short of phenomenal. Reason for choosing ThinkReservations Their willingness to make their product fit what I wanted to present to customers Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.