# ThinkReservations Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ThinkReservations the right Hospitality Property Management solution for you? Explore 120 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/182891/ThinkReservations/reviews --- ThinkReservations 4.9 (120) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ThinkReservations Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews SM Sharon M Owner Inn KeeperHospitality, Self-employedUsed the software for: More than 2 years. “I only had one unit (three bedrooms) but I still think it was a great resource.“ February 4, 2026 DM Debbie M OwnerHospitality, Self-employedUsed the software for: More than 2 years. “I can't really think of any negatives for me.“ February 26, 2025 Billie-Jayne C OwnerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “We’ve only been live for a little over a week and the ability to text has completely transformed our guest experience.“ April 25, 2024 WD William D Proprietor Hospitality, 11 - 50 employeesUsed the software for: More than 2 years. “Gift certificates were not able to be implemented online by the customer when they made a reservation.“ March 3, 2023 AB Allison B Innkeeper OwnerHospitality, Self-employedUsed the software for: More than 2 years. “The Calendar is easy to navigate and the emails are stylized and can be scheduled.“ January 21, 2024 SK Sara K General ManagerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “The lack of integrations was a set back.“ August 4, 2023 BB Barb B Hospitality ManagerHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “It is easy to use. “ November 26, 2024 ## Showing most helpful reviews Showing 1-25 of 120 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Don N. Principal Broker Hospitality Used the software for: Less than 6 months ### "Don's review" February 15, 2019 5.0 too new to evaluate Pros complete and ease of use, excellent support Cons no negatives at this point. Change of systems from habit of old systems Review Source Response from ThinkReservations March 13, 2019 Hi Don, Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. It's wonderful to hear that you have found the system to be so easy to use and have been able to benefit from our experienced Support Team when needed. Thank you for trusting ThinkReservations to play such an important role in your business! BF Barry F. Owner Hospitality Used the software for: 1-2 years ### "A 20 Year Reservation Software Study or How Can I Find More TIme To Do More Important Things" July 23, 2019 5.0 The software connects all of the dots. It manages reservations information coming from multiple sources. and adjust many changes that I wish to make seamlessly and automatically. Pros The software is easy to use and has just enough bells and whistles that I need. Cons I wish that I could ad more guest documents like a late arrival welcome letter that welcome guests to the inn and would tell guests what room they were staying in. I would also like to be able to generate a guest list in an XL format with or some kind of spread sheet so that I could target guests by state or city. The software may already be able to do these things but I have never taken the time to learn them.... Alternatives considered [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Reason for choosing ThinkReservations I like the format and how things were laid out Review Source Response from ThinkReservations August 8, 2019 Hi Barry, Thank you so much for taking the time to share your experience with ThinkReservations! We love hearing that you find the software easy to use and that it has kept things seamless and automated for you - that is exactly what we hope for all of our valued customers! We'll have a member of our Support Team reach out to you shortly to help you with adding the additional documents you'd like and showing you how to pull a customer list that can be filtered and sorted for easy marketing. Stay tuned! We really appreciate that you trust ThinkReservations with such an important role in your business! MM MaLisa M. Owner Hospitality Used the software for: 2+ years ### "Start Thinking" February 27, 2023 5.0 Pros Easy to user to understand software- help screens and cideos Cons More customization capabilities for gift certificates Review Source LL Lucy L. owner Hospitality Used the software for: 1-2 years ### "So Flexible and Easy " July 30, 2019 5.0 Several fantastic results for us using Think are: 1. The seamless transition from our previous software to being live on Think was so amazing. In fact, they were even able to load my database and history from the software I had even prior to our most recent. I have records from many years back that I can use to better service my guests. 2. The ease of training staff and myself (owner) on how to use the software. 3. Most important for us has been the lack of "double booking" in this past year with the syncing of reservations and calendars from other channels. This has saved me thousands of dollars. We still have a paper reservation book (for my husband) but the lack of errors has been wonderful. Pros Any time we need to customize for our needs and desires - the answers are always there. If we don't know how to do something the tutorials or customer support is always available. The software is so intuitive that usually we can just figure it out! The flexibility is what we like most. Cons I don't like paying the extra 3% to take reservations through other channels - not THINK's fault but the commissions are killing us! Sometimes we're referred to tutorials that just don't give us the specifics we need. Basically we love this software and the company. Reason for choosing ThinkReservations Ease of use and support Switched from [WebRezPro](https://www.capterra.com/p/113348/WebRezPro/) Ease of use and recommendations from colleagues The thing I miss is being able to separate out my vacation rentals from my actual inn operations. This is my only difficulty with the new system Review Source JT John T. Owner Hospitality Used the software for: 6-12 months ### "Wow!" March 4, 2020 5.0 Pros I am in a market that celebrates enormously high occupancy (95-99% in season). I didn’t think a reservation software could play a pivotal role in advanced bookings before being forced to find a new property management system (previously a Superinns customer. No longer in business). My advanced bookings are far beyond my expectations and the only change I made was . I have no other way of explaining the sudden change. If you are considering the switch please feel free to call the Dockside Inn on Martha’s Vineyard and ask for me, the owner, John. I will be happy to answer any concerns from the perspective of a small innkeeper. The Yield management is also simple to set up and an easy way to increase profit with very little work. The program does it all. Cons None. It was simple to convert as they did everything including saving all our reservations from the previous Year. Alternatives considered [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) Reason for choosing ThinkReservations The customer service and ability to talk to a real person. Yesterday \[SENSITIVE CONTENT HIDDEN\] spent 2 hours helping me navigate the evil bookings.com interface. Very generous time commitment from customer service that I’ve never seen before. Thanks \[SENSITIVE CONTENT HIDDEN\] ! Review Source MH Mohamad H. Owner Hospitality Used the software for: 2+ years ### "Great Property Management System for small lodging establishments" July 25, 2019 4.0 Overall very happy. I would like to see the budgeting process and group reservations improved. Pros Ease of use and training. The cost was also reasonable and affordable for a small business as ours. Cons Budgeting function/process is not ideal and it is time consuming. Ideally, one should be able to copy prior year budgets and easily increase or decrease the values; just like the rates can be increased or decreased in groups. Reason for choosing ThinkReservations User friendliness and ease of use and administration. Switched from [SuperINN.com](https://www.capterra.com/p/127315/SuperINN-com/) Previous one was too simplistic and not comprehensive. Review Source Response from ThinkReservations October 24, 2019 Hi Mohamad, Thank you so much for taking the time to share your experience with using ThinkReservations! We love to hear that you find the system easy to use. We're always looking for ways to enhance functionality and hope to be able to release some updates to our Rate Types settings soon and plan to have an upgraded Groups module as well, so stay tuned. We really appreciate you trusting ThinkReservations to play such an important role in your business! Laura SH Sandra H. Manager Hospitality Used the software for: Less than 6 months ### "Newer Company but Hospitality Minded" May 19, 2024 4.0 Great Signup Great Onboarding Great Support Pros Think actually offers help via a REAL person (not a bunk of "help articles" or chatbots) Think Team is professional, courteous and best of all efficient and know their jobs. I have gotten professional help at 10pm on a Saturday night Cons Its a bit pricey and the messaging requires a bit of tweaking but we can live with that Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Reason for choosing ThinkReservations sales team was really helpful and not sales pitchy at all Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Lodgify is the worst, really bad service and cost us a ton of time and quite a bit of revenue as well. Rude overseas support that moves at a snails pace (we will try to respond blah blah blah) Review Source AS Andrea S. owner/innkeeper Hospitality Used the software for: 2+ years ### "Best of the Best" July 30, 2019 5.0 We love working with , as our guests find the booking engine very easy to navigate and book independently from phone conversation; so many of our guests book "on the fly" and find using our booking engine to be a breeze. Pros This software is very user friendly and extremely easy to navigate! Cons because this software is very user friendly for both admin and potential guest bookers, and the extremely easy navigation ability, we cannot think of any cons at all! Alternatives considered [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) Reason for choosing ThinkReservations Superior Customer Service, ease of navigation, value Switched from [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) Think covers it all ~! Review Source JH Joan H. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Lodging Software" July 9, 2019 5.0 The benefits have been huge in overall administrative efficiencies and day to day operations efficiencies. Pros We love the personal and immediate service we have received when questions have arisen. Cons There are a few features we would like to have added but are possibly rather unique to our application. Alternatives considered [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) Reason for choosing ThinkReservations Superior guest interface and responsiveness of the staff. Review Source Response from ThinkReservations July 25, 2019 Hi Joan, Your feedback is greatly appreciated. Thank you so much for taking the time to submit a review! We love seeing the word "efficiencies" used to describe your experience! Efficiency is exactly what we had in mind with so many of the features we've added over the years. Thank you for trusting ThinkReservations to play such an important role in your business! AS Amber S. Manager Hospitality Used the software for: 6-12 months ### "Exceeds Our Expectations" September 12, 2019 5.0 When we were ready to switch from our previous system we did a lot of research and demos to find the system that would work best for us. This one had everything we needed and has far exceeded our expectations. Pros \-Ease of use -Accessibility from anywhere -Ability to easily add/remove rates, information, items, etc -More cost effective than previous reservation system -Smooth OTA integration with affordable fees (based on actual bookings not a monthly fee) -All features are easy to find and easy to customize -Detailed videos and articles to walk through all aspects of the system -Support is extremely responsive Cons There isn't anything we dislike about it. There are some features we would like to see but is very open to feedback and builds new features based on demand. Switched from [RDPWin](https://www.capterra.com/p/2443/RDPWin/) We wanted to move to a Cloud Based System, so we could access it anywhere, and needed something that could be customized in house without having to reach out to support. It's also very cost effective. Review Source BB Barb B. Hospitality Manager Hospitality Used the software for: 6-12 months ### "Setting up messaging" November 26, 2024 5.0 It is easy to use. Even our team who does not spend much time on is comfortable using it. Pros The ease of use and the patience of \[sensitive content hidden\] helping me set up think reservations messaging. Cons It doesn't have a blacklist I could use a way to flag people who make reservations, use false phone numbers and block their credit card Review Source WD William D. Proprietor Hospitality Used the software for: 2+ years ### "Think is the right choice for your Inn" March 3, 2023 5.0 Think was always there when we needed them! Their online tutorials were easy to follow for myself and staff. Pros Reservations were easily processed with credit card payments, and adjustments to reservations, and reminders is very easy to implement Cons Gift certificates were not able to be implemented online by the customer when they made a reservation. Review Source DO Darie O. Reservations Manager Hospitality Used the software for: Less than 6 months ### "Great onboarding and Support!" September 23, 2022 4.0 This has revolutionized a 20 plus year old reservations system using pen and paper. It's a huge time saver on this end and gives the client much better service at booking. Pros The ability to have a client book their own room is such a time saver, of course! Going from pen and paper to online has transformed the reservations position and responsibility and allowed us to offer better customer service during booking. The software is easy to learn and to navigate. Our onboarding specialist was very patient and helped every step of the way. Also good turnaround on customer support issues. Cons We would like to have a maintenance feature, where we can print reports that show what items need attention by room, like broken toilet, mattress wear, etc. I also would like a real APP for the phone because when you just bookmark the booking calendar via safari or web browser, on the phone it will not navigate easily. We are using iphones here for on the go work. Would love if they could integrate some form of calling service, like JustCall or the like. Reason for choosing ThinkReservations Hands down, the customer service before and after the sale. Review Source MP Mary P. Owner Hospitality Used the software for: 6-12 months ### "We love ThinkReservations!! " July 24, 2019 5.0 I love the reservation system, the ease of use, the reports, the HELP CENTER is awesome, live customer service can not be beat. We have added packages that pop up when a reservation is being made that has definitely generated more revenue for us. I can't say enough good things about this company. We Love it!! Pros I was looking for a program that was user friendly but yet had all of the functions that I needed to run my business and would be cost efficient. THINK has all of this and so much more! We have been delighted from the begining. We ended up switching programs at the height of our busy season last year and I was concerned about learning the system during such a busy time. Executive was just a phone call away from the start. I had been concerned about customer support, as I need it often:-). In one of my first conversations I was told that the employees are super passionate about what they do and very helpful. I have found this to be absolutly true! We LOVE Think and are so happy we decided to give them a try!! Thank you for making such a great product and standing by it with EXCEPTIONAL Customer Service! I wish we would have given them a try five years ago!! Cons I haven't found anything that I do not like. Review Source Response from ThinkReservations August 8, 2019 Hi Mary, Thank you so much for taking the time to share your experience with ThinkReservations! Our favorite part of your review is reading how you were able to upgrade during your busy season! We really strive to make the process as easy as possible and we love seeing that this is exactly what happened for you. We also love to see that you've had such a great experience when working with our team - we really do love what we do! It means so much to us that you trust ThinkReservations with such an important role in your business! CJ Craig J. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "It works and delivers on all the necessary features and functionality" September 6, 2019 5.0 I am very happy with the Think Reservations solution for our B&B. The product, company and staff provides what we need to effectively manage our reservations by working with the various sources of guest reservations -- from online travel booking companies, to direct bookings, to payment reconciliation, reporting, and more. As a small business I wear many, many hats and when I purchase a solution (whatever it is) I need it to work.. I don't have time to 'baby sit' it. ThinkReservation works, does what they say, and that's what I need. Pros Contains the necessary and useful features and functionality I need...and has pertinent, helpful reporting tools. AND, as importantly, it doesn't have unnecessary features and functions that increase cost but have little or no value. The process from evaluation, selection, preparation and migration from our existing service(s) and providers was very smooth and the Think team was there to help and assist along the way. Very smooth. The cost for the product/solution is reasonable for the service provided. Cons I really don't have any thing to complain about. Review Source Response from ThinkReservations September 11, 2019 Hi Craig, We really appreciate you taking the time to share a review of ThinkReservations! We love seeing that you found the entire process of transitioning, from evaluation to migration was so smooth. We strive for that with every customer. Thank you for trusting ThinkReservations to play such an important role in your business! SH Sherwood H. Manager, Innkeeper Hospitality Used the software for: 1-2 years ### "Great Management Company" March 7, 2019 5.0 Its a great experience with Think Reservation! When ever we need a question answered or help with technical problem they are always just a phone call away! They also have a HELP button that really answers most all your questions. When ever you have a idea for the booking engine they take it in consideration! Pros Dear Think Reservation Team, Not only are you a great management company! You also offer so much more! They are more then just a booking engine. They are always concern about making sure your business is running on all cylinders. We have been to a couple of B&B conferences and Think Reservation has attended. They have taught us more then just what they offer as a management company, from Learning about OTA and how they work for you and against you. Also making sure we understand the best ways to make our Bed and Breakfast successful . Cons Here at Bella we really don't have any CONS at this time::)) Review Source Response from ThinkReservations March 14, 2019 Hi Sherwood, Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. It means so much to us to hear that you've been able to attend some of our educational presentations and have learned above and beyond simply how to use ThinkReservations for your business. Our team is very passionate not just about our product, but our customers' experience and the industry as a whole. Thank you for trusting ThinkReservations to play such an important role in your business! MF Michelle F. Owner Hospitality Used the software for: 2+ years ### "ALP Conference 2023" February 28, 2023 5.0 Pros Robust system that has made our life easier Cons Inability to copy to future dates within the same rate type. Review Source SM Stephanie M. Owner Hospitality Used the software for: 2+ years ### "The Best Reservation Software on Earth!!!" October 17, 2019 5.0 I love . When I started with the company there was Rep helping me and he had the patience of Job. Any questions I had - and there were a lot - he answered patiently and in a language I could understand. Today, all of people now working with ThinkReservations are much the same in that they take the time I need to fix my mistakes and help with any questions and needs I have with the software. Pros It's easy to use - user friendly. For me this is most important as I am in no way techie. Instructions on how to use the software is simply written and understandable. On the "Help" pages for answers are easy to understand. Cons There is nothing I do not like about this software. Review Source Response from ThinkReservations January 9, 2020 Hi Stephanie, Thank you so much for your review of ThinkReservations! It means so much to us to hear about your love of the system and our team! We are passionate about what we do and we're glad to hear it shows. We value your trust in us and look forward to continuing to work with you into the future! DH Danielle H. owner Hospitality Used the software for: 2+ years ### "One of our best decisions was to switch to ThinkReservations!" February 16, 2019 5.0 Our experience has been and still is very positive. Pros We had tried 3 other management systems and booking engines before signing up with but we were never totally satisfied. The most important requirement we had was that it should be easy for our guests to book at our inn online. After we switched to ThinkReservations (4 years ago) our online reservations doubled and the sale of add-on packages tripled in two months. The backend is easy to use and very intuitive. They are constantly improving and upgrading the system. Cons Nothing, really. Many of the small issues we encountered at the beginning were quickly resolved and is continually improving their product. Review Source Response from ThinkReservations March 13, 2019 Hi Danielle, Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback and are thrilled to hear that you saw such impactful results with both online reservations and upsell packages so quickly after upgrading. It's important to us that our users find the system intuitive and we will continue to enhance our software into the future to exceed the needs of our customers. Thank you for trusting ThinkReservations to play such an important role in your business! KS Kathryn S. Owner Hospitality Used the software for: 1-2 years ### "Easier Innkeeping" September 11, 2019 5.0 Think has wonderful people behind the scenes, and they are open and accessible. They customized the platform to my requirements, and the booking experience is seamless. It melds imperceptibly with my wonderful Acorn website. My prospective guests intuitively understand how to navigate this platform, and I receive many less phone calls from people frustrated or confused by my system. That spares me precious time! In addition, less people are giving up and choosing to book my place on the booking.com site, which saves me money! Everyone I have dealt with has been patient, kind, and willing to hear me out. This has been such a relief and change from what I experienced during the first several years online. Pros Seamless interface with my existing website, ease of client use, and great, responsive support. Cons I do wish that there was a physical manual and a more structured, detailed, and in-depth training system in place. Reason for choosing ThinkReservations So many reasons. Review Source SB Susan B. OWNER/INNKEEPER Hospitality Used the software for: 2+ years ### "GREAT RESERVATION SYSTEM" July 23, 2019 5.0 I LOVE THE CUSTOMER SERVICE! Pros THE EASE OF USE FOR BOTH OUR GUESTS AND STAFF. THEY CONTINUALLY UPGRADE TO NEWER AND BETTER FEATURES. Cons I DON'T LIKE THE FACT THT WHEN I SET A MINIMUM NIGHT, THE SOFTWARE ALTERS IT WHEN THOSE MINIMUMS CANNOT BE MET. I HAVE TO BLOCK THOSE ROOMS MANUALLY. Review Source Response from ThinkReservations August 5, 2019 Hi Susan, We really appreciate that you've taken the time to share a review for ThinkReservations! It's wonderful to hear that not only your staff, but also your guests, find the system easy to use! Thank you for the feedback on Minimum Night Restrictions. We have designed them to automatically relax to help maximize revenue. If you haven't already, we'd suggest reaching out to our Support team to review your particular business strategy to see if there may be a solution they can assist with. We really value that you trust ThinkReservations to play such an important role in your business! JF Janice F. President & Vice President Hospitality Used the software for: 2+ years ### "Once You Choose "Think", You'll Never Go Back!" July 10, 2019 5.0 Absolutely EXCELLENT! From set up training, through every enhancement, and whenever technical support was needed, they are patient, responsive and technically savvy. Twenty years in business and multiple frustrating property management systems later, finally came on our radar and we see no reason to ever change. Pros Most user friendly, sensitive-to-user-needs system we've encountered in 20 years of hospitality business. Cons Limitations in creating response templates, as we do not know HTML Review Source Response from ThinkReservations July 25, 2019 Hi Janice, It's wonderful to read the feedback on your experience with ThinkReservations! We're so happy to see that you've found our Support team to be valuable and that you've been able to appreciate our feature enhancements since becoming a "Thinker"! Please know that if you ever need assistance with your email templates our Support team will be happy to help you out! Thank you for trusting ThinkReservations to play such an important role in your business! VG Victor G. Innkeeper Hospitality Used the software for: 1-2 years ### "The best Reservation software" May 13, 2019 5.0 Pros Having used other reservation systems we found to be easy to implement and very easy for our users to learn. Just about everything we need to do can be accomplished on one screen. Our main reason for switching to Think was their interface to OTA's which makes keeping multiple calendars obsolete. Their support is excellent. We've never been kept waiting for a response. their support personnel are knowledgeable and friendly. Cons There is nothing we do not like. When we've come up with an issue their support has been able to resolve every one promptly. Review Source Response from ThinkReservations June 24, 2019 Hi Victor, Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. It means so much to us to hear how well our channel manager is working for you to simplify the OTA connections! We also love hearing that you've had a great experience whenever you've contacted our Support team. Thank you for trusting ThinkReservations to play such an important role in your business! LG Lyn G. Owner/Innkeeper Hospitality Used the software for: 2+ years ### "Owner/Innkeeper" July 24, 2019 5.0 I am not a techie person, and it is pretty easy to use. However, should I have any issues there is always a helpful hand offered from their team. Pros EVERYTHING, ease of use, wonderful team that is very knowledgeable and helpful Cons no complaints whatsoever -I only wish I knew more how to use the product more efficiently As I said before, I am not techie Reason for choosing ThinkReservations Ease of use, cheaper, always support Review Source Response from ThinkReservations August 8, 2019 Hi Lyn, Thank you so much for taking the time to share your review of ThinkReservations! We really value your feedback and are so happy to hear that you find the system easy to use and our team to be so knowledgeable. We very much appreciate that you trust ThinkReservations to play such an important role in your business! GC Gus C. Director of Operations Recreational Facilities and Services Used the software for: Less than 6 months ### "\[sensitive content hidden\] are ROCKSTARS!" March 13, 2023 5.0 Such wonderful customer service! I absolutely will continue to refer to folks who are in need of a solution-based company who will not stop in trying to make their product fit your business rather than the other way around. Several other companies I presented my business model to simply stopped at "nope, we don't do that". ThinkReservations said "we don't do that now, but let us figure it out", and they absolutely delivered. GO \[sensitive content hidden\]. GO \[sensitive content hidden\]. Pros THE TEAM! \[sensitive content hidden\] have gone absolutely above and beyond to make this system work for me even though I know I'm presenting them a unique challenge. They've accepted the challenge wit no hesitation and have gone back to the drawing board over and over to ensure their system works exactly as I need it to. Thank you ladies so much for all of your constant effort, your unique problem solving abilities and your willingness to think outside the box. Cons So far- nothing! I'm sure there will be bumps in the road but I have confidence the team will continue to help troubleshoot because their willingness to adapt and assist so far has been nothing short of phenomenal. Reason for choosing ThinkReservations Their willingness to make their product fit what I wanted to present to customers Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.