# ThinkReservations Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ThinkReservations the right Reservations solution for you? Explore 120 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/182891/ThinkReservations/reviews --- ThinkReservations 4.9 (120) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ThinkReservations Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews SM Sharon M Owner Inn KeeperHospitality, Self-employedUsed the software for: More than 2 years. “I only had one unit (three bedrooms) but I still think it was a great resource.“ February 4, 2026 DM Debbie M OwnerHospitality, Self-employedUsed the software for: More than 2 years. “I can't really think of any negatives for me.“ February 26, 2025 Billie-Jayne C OwnerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “We’ve only been live for a little over a week and the ability to text has completely transformed our guest experience.“ April 25, 2024 WD William D Proprietor Hospitality, 11 - 50 employeesUsed the software for: More than 2 years. “Gift certificates were not able to be implemented online by the customer when they made a reservation.“ March 3, 2023 SH Sandra H ManagerHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “Think Team is professional, courteous and best of all efficient and know their jobs.“ May 19, 2024 SK Sara K General ManagerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “The lack of integrations was a set back.“ August 4, 2023 Billie-Jayne C OwnerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “Support is very responsive and feels personal.“ April 25, 2024 ## Showing most helpful reviews Showing 1-25 of 120 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Don N. Principal Broker Hospitality Used the software for: Less than 6 months ### "Don's review" February 15, 2019 5.0 too new to evaluate Pros complete and ease of use, excellent support Cons no negatives at this point. Change of systems from habit of old systems Review Source Response from ThinkReservations March 13, 2019 Hi Don, Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. It's wonderful to hear that you have found the system to be so easy to use and have been able to benefit from our experienced Support Team when needed. Thank you for trusting ThinkReservations to play such an important role in your business! PH Patricia H. Owner Hospitality Used the software for: 2+ years ### "Easy to Use and Awesome Support" August 17, 2019 5.0 Think will run webinars on how to use their software, but also more importantly on how this can help grow your business (like yield management). I mentioned continuous improvement. Sometimes when using the software you think, I wish a certain report was available, and vola you get an email that a series of new reports are available, and that is one of them. They are tuned in to the industry and what it takes to run the business. I would also like to say that from the guest side when booking we get lots of comments on ease of booking. The product is reasonably priced for small businesses and product quality is high. I highly recommend. Pros I have used this software from the beginning of running my bed and breakfast. I found it easy to set up, easy to use, easy to change things. I love the reports, I love that there is continuous improvement, but most of all I love the customer service. Great response rate and you do not feel like you are hanging out there with a question or issue. Cons Whenever I asked customer support for a certain report or function, they were quick to get back, considered the request and got back to me regarding if and when it would be implemented. I know this is not a con, I just wanted to point out that if there is something that you find you have an ear. Alternatives considered [ReservationKey](https://www.capterra.com/p/130362/ReservationKey/)[ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) Reason for choosing ThinkReservations I felt that the owners were very customer focused, technologically savvy, and their backgrounds regarding the front end (ease of customer use) and their back end (ease of use for the owner) was a big selling point. Also their desire to improve their product as needs are identified. Review Source MM MaLisa M. Owner Hospitality Used the software for: 2+ years ### "Start Thinking" February 27, 2023 5.0 Pros Easy to user to understand software- help screens and cideos Cons More customization capabilities for gift certificates Review Source MJB Mary Jo B. Owner Hospitality Used the software for: 2+ years ### "Work Smarter... not harder" January 8, 2020 5.0 Exceptional! If I can’t find programming guidance on the support forum (which I usually can). - 24 hour AMERICAN support is included with my monthly subscription. My programming questions are always answered. The software designers are continually making upgrades to keep my business in the OTA world and with Google. Pros I’ve been in business 22 yrs. I’ve used 4 other software programs for our 22 room Inn/Restaurant. The ease of programming and customizing with this software has made my work so much easier and my business more successful. Cons My one request would be a notation for repeat guests on the home screen calendar. Reason for choosing ThinkReservations No other companies were willing to find a solution/ write code for my restaurant / bar needs. Also, Think Reservation provides advanced OTA features and ease of use - customizable Booking engine which has increased my amenity bookings. Switched from [rezStream](https://www.capterra.com/p/40773/RezStream-Cloud-PMS/) OTA features, booking engine, willingness to customize the software to provide the features I needed for my restaurant. No other companies were willing to find a solution for my restaurant / bar needs. Review Source Response from ThinkReservations January 9, 2020 Hi Mary Jo, Thank you so much for taking the time to share your experience with ThinkReservations! It means so much to us that you've found ThinkReservations helps you work smarter and not harder. We very much appreciate that you place your trust in our team with such an important role in your business! IM Ilona M. Owner Hospitality Used the software for: 1-2 years ### "Close to Optimal" July 14, 2019 5.0 I needed a new reservation system in a hurry a year and a half ago. My prior system got “upgraded” and in that process lost several key functions that I depended on: an availability calendar for potential visitors in the booking engine and a tape chart. The lack of a calendar caused me to start losing business. I got TR up and running fairly quickly Pros Everything worked smoothly the first time (not my previous experience!) The navigation and reports are both well thought out. Cons Several things could bring perfection to TR. (1)The pricing per room/ per month makes this too expensive for a medium sized lodging facility (20 to 40 rooms). Our lodging association would love to standardize but this prevented that effort. (2) Several report enhancements would be great- ability to save a request parameters for repeatedly reporting and having export for all reports. Reason for choosing ThinkReservations N/a Switched from [Frontdesk Anywhere](https://www.capterra.com/p/84709/Frontdesk-Anywhere/) See above. They upgraded to a new version and took away several things I needed Review Source Response from ThinkReservations August 5, 2019 Hi Ilona, Thank you so much for taking the time to share your experience with ThinkReservations! We really value it. It's wonderful to hear that your transition to ThinkReservations went so smoothly and that you find navigation and reports to work so well for your business! We've passed on your suggestion regarding report parameters to our development team for future consideration - great idea! We appreciate your feedback on our pricing structure. We have found that by keeping our pricing simple and relative to the size of the property, we can be accessible to a wide range of businesses. Thank you so much for trusting ThinkReservations to play such an important role in your business! BF Barry F. Owner Hospitality Used the software for: 1-2 years ### "A 20 Year Reservation Software Study or How Can I Find More TIme To Do More Important Things" July 23, 2019 5.0 The software connects all of the dots. It manages reservations information coming from multiple sources. and adjust many changes that I wish to make seamlessly and automatically. Pros The software is easy to use and has just enough bells and whistles that I need. Cons I wish that I could ad more guest documents like a late arrival welcome letter that welcome guests to the inn and would tell guests what room they were staying in. I would also like to be able to generate a guest list in an XL format with or some kind of spread sheet so that I could target guests by state or city. The software may already be able to do these things but I have never taken the time to learn them.... Alternatives considered [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Reason for choosing ThinkReservations I like the format and how things were laid out Review Source Response from ThinkReservations August 8, 2019 Hi Barry, Thank you so much for taking the time to share your experience with ThinkReservations! We love hearing that you find the software easy to use and that it has kept things seamless and automated for you - that is exactly what we hope for all of our valued customers! We'll have a member of our Support Team reach out to you shortly to help you with adding the additional documents you'd like and showing you how to pull a customer list that can be filtered and sorted for easy marketing. Stay tuned! We really appreciate that you trust ThinkReservations with such an important role in your business! LL Lucy L. owner Hospitality Used the software for: 1-2 years ### "So Flexible and Easy " July 30, 2019 5.0 Several fantastic results for us using Think are: 1. The seamless transition from our previous software to being live on Think was so amazing. In fact, they were even able to load my database and history from the software I had even prior to our most recent. I have records from many years back that I can use to better service my guests. 2. The ease of training staff and myself (owner) on how to use the software. 3. Most important for us has been the lack of "double booking" in this past year with the syncing of reservations and calendars from other channels. This has saved me thousands of dollars. We still have a paper reservation book (for my husband) but the lack of errors has been wonderful. Pros Any time we need to customize for our needs and desires - the answers are always there. If we don't know how to do something the tutorials or customer support is always available. The software is so intuitive that usually we can just figure it out! The flexibility is what we like most. Cons I don't like paying the extra 3% to take reservations through other channels - not THINK's fault but the commissions are killing us! Sometimes we're referred to tutorials that just don't give us the specifics we need. Basically we love this software and the company. Reason for choosing ThinkReservations Ease of use and support Switched from [WebRezPro](https://www.capterra.com/p/113348/WebRezPro/) Ease of use and recommendations from colleagues The thing I miss is being able to separate out my vacation rentals from my actual inn operations. This is my only difficulty with the new system Review Source JT John T. Owner Hospitality Used the software for: 6-12 months ### "Wow!" March 4, 2020 5.0 Pros I am in a market that celebrates enormously high occupancy (95-99% in season). I didn’t think a reservation software could play a pivotal role in advanced bookings before being forced to find a new property management system (previously a Superinns customer. No longer in business). My advanced bookings are far beyond my expectations and the only change I made was ThinkReservations. I have no other way of explaining the sudden change. If you are considering the switch please feel free to call the Dockside Inn on Martha’s Vineyard and ask for me, the owner, John. I will be happy to answer any concerns from the perspective of a small innkeeper. The Yield management is also simple to set up and an easy way to increase profit with very little work. The program does it all. Cons None. It was simple to convert as they did everything including saving all our reservations from the previous Year. Alternatives considered [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) Reason for choosing ThinkReservations The customer service and ability to talk to a real person. Yesterday \[SENSITIVE CONTENT HIDDEN\] spent 2 hours helping me navigate the evil bookings.com interface. Very generous time commitment from customer service that I’ve never seen before. Thanks \[SENSITIVE CONTENT HIDDEN\] ! Review Source MH Mohamad H. Owner Hospitality Used the software for: 2+ years ### "Great Property Management System for small lodging establishments" July 25, 2019 4.0 Overall very happy. I would like to see the budgeting process and group reservations improved. Pros Ease of use and training. The cost was also reasonable and affordable for a small business as ours. Cons Budgeting function/process is not ideal and it is time consuming. Ideally, one should be able to copy prior year budgets and easily increase or decrease the values; just like the rates can be increased or decreased in groups. Reason for choosing ThinkReservations User friendliness and ease of use and administration. Switched from [SuperINN.com](https://www.capterra.com/p/127315/SuperINN-com/) Previous one was too simplistic and not comprehensive. Review Source Response from ThinkReservations October 24, 2019 Hi Mohamad, Thank you so much for taking the time to share your experience with using ThinkReservations! We love to hear that you find the system easy to use. We're always looking for ways to enhance functionality and hope to be able to release some updates to our Rate Types settings soon and plan to have an upgraded Groups module as well, so stay tuned. We really appreciate you trusting ThinkReservations to play such an important role in your business! Laura AS Andrea S. owner/innkeeper Hospitality Used the software for: 2+ years ### "Best of the Best" July 30, 2019 5.0 We love working with ThinkReservations, as our guests find the booking engine very easy to navigate and book independently from phone conversation; so many of our guests book "on the fly" and find using our booking engine to be a breeze. Pros This software is very user friendly and extremely easy to navigate! Cons because this software is very user friendly for both admin and potential guest bookers, and the extremely easy navigation ability, we cannot think of any cons at all! Alternatives considered [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) Reason for choosing ThinkReservations Superior Customer Service, ease of navigation, value Switched from [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) Think covers it all ~! Review Source AB Allison B. Innkeeper Owner Hospitality Used the software for: 2+ years ### "Great System for Small Inns" January 21, 2024 5.0 Owning an inn for over 17 years, I have used several reservation systems. ThinkReservations is the most user-friendly. And the price can't be beat. The only drawback is they don't offer website templates and hiring a company to build it for you can be very expensive. But they have builders they work with, so don't let that deter you if you have the funds. You will make it up with the price of their product. Pros The Calendar is easy to navigate and the emails are stylized and can be scheduled. Cons Many reservation systems now offer to build and host your website as part of the setup. It would be nice if Thinkreservations offered that. Review Source PBB Pat Bishop B. owner Hospitality Used the software for: 1-2 years ### "Best decision EVER!!!!!" July 12, 2019 5.0 As an innkeeper we all wear many hats throughout the day. I appreciate anything that will allow me to do the tasks at hand, but will let me spend more time with our guests. It's easy, supportive and has made my life so much easier! Pros I admit it...... I am a creature of habit and I kind of like the ruts I make and am stubborn in wanting to change my ways, but I am so thankful that we listened at one of our conferences and decided to make the change. It was so easy to learn and if we do have questions....they are there for us! Our guests have found it easy to use as well and I love it pairs so well with our third party credit card company to make the financial part of the business easier as well. Cons I guess, if anything, my only challenge has been how the taxes are charged when the bill is paid. it sometimes will be off by a few cents and does not correlate with my quickbooks Reason for choosing ThinkReservations When we met them at the conference, they took the time to sit with us, show us how it could work for us and they were confident and you could read through their actions that they believed in their product. Review Source Response from ThinkReservations July 25, 2019 Hi Pat, Thank you for sharing your enthusiastic review of ThinkReservations! We're so glad you made the decision to become a "Thinker"! We love to hear that you're saving time so you can be more attentive to your guests. It's also great knowing your guests have found our booking engine to be easy to use! We pride ourselves on the accuracy of our reports! ThinkReservations rounds taxes on each line item of the bill instead of the total of the bill, so we'll have a member of our Support team reach out to you shortly to walk you through where any discrepancy might be. Thank you so much for trusting ThinkReservations for such an important part of your business. VR Verified Reviewer Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Excellent Customer Support " March 9, 2019 4.0 Stated Above. Pros The majority of the software is very user friendly and straightforward. It has made my lodging bookings, business reports/ data, etc. so much easier! And the customer support has been first rate. Furthermore, the representative (with THINK Reservations) seminar on working with OTA's was extraordinarily useful as was his web seminar on yield management the week prior. His willingness to spend an extra half hour one on one with me in order to assure that I completely understood OTAs and online marketing strategies for small inns shows he is definitely someone who goes the extra mile to ensure clients are very well taken care of. Cons A specific aspect has been confusing- the function that differentiates reservations "minimum nights on arrival" versus "minimum nights through". Maybe different language or some visual would make it more clear. The majority of the software runs quite smoothly. Review Source Response from ThinkReservations March 22, 2019 Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. It's important to us that our users find the system intuitive and easy to use and it's great to hear that you've found our customer support to be first rate. Our team is truly passionate about our customers and the industry as a whole and we're happy to hear you've had a great experience! Please feel free to reach out to Support if you'd like to chat with us about minimum night restrictions. We'd love to be able to ensure you are comfortable with the terminology and have been able to use our restrictions to effectively benefit your business. Thank you for trusting ThinkReservations to play such an important role in your business! SK Sara K. General Manager Hospitality Used the software for: 1-2 years ### "Intuitive PMS" August 4, 2023 5.0 The ThinkReservations team was professional and the customer support was fantastic. Pros ThinkReservations was a great fit for our property and very user friendly to manage. Straightforward and intuitive. Cons The booking engine feature was not the best fit for our property as it did not show availability. The lack of integrations was a set back. Review Source DC Dan C. Owner / Innkeeper Leisure, Travel & Tourism Used the software for: 2+ years ### "Best in Class Functionality, Reliability, and Friendly Customer Service" June 27, 2019 5.0 Think provides nice tools to communicate with our guests in a proactive manner before, during and after their stay with us. Easy to customize and personalize. They also provide great tools to maximize revenues with their yield management tools. They provide flexibility in their system to accommodate many business types and needs. I've never felt I need to compromise my operational systems to fit Think's functionality....rather it's the other way around. I can usually customize Think's system to meet my operational needs. Their customer service / support is immediate and friendly. Pros It provides me all the primary tools I need to manage my lodging business, i.e. reservation management system, booking engine, channel management, payment processing, and guest relations/communications. Simple, intuitive, comprehensive, thorough. Cons I'd like to be able to copy rates within a single rate type from one set of dates to another set of dates. Review Source Response from ThinkReservations July 25, 2019 Hi Dan, Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. We love to hear that you find ThinkReservations to be so comprehensive - it sounds like you're really maximizing your use of the features. It's also wonderful to know that you've had great interactions with our Support team whenever needed! Thank you for trusting ThinkReservations to play such an important role in your business! MK Mutale K. Manager Hospitality Used the software for: 1-2 years ### "The Best Customer Service Ever!" July 29, 2021 5.0 It is a great system and used by many people we know. Pros Ease of use and a lot of things we were doing manually got automated when we migrated. Cons The software was a step up from our old system and I had no problems Review Source KH Keith H. Owner/Innkeeper Hospitality Used the software for: 2+ years ### "Think Reservations continues to exceed my expectations!" August 14, 2019 5.0 ThinkReservation's software and ongoing industry education is an excellent value and adds tremendously to my business. I consider ThinkReservations to be a partner in my business, not just a provider of software! Pros Ease of use. All the aspects of the software that I use are easy to find, customize, and utilize. The customer support was tremendous in helping me customize the software for my needs. Cons At first I was a little overwhelmed with all the options for use. Once I realized I could choose which items to use for my business needs it became much easier. Reason for choosing ThinkReservations I met representatives of ThinkReservations at the WBBA Conference and liked what they had to offer and the support they promised. The software more than met my needs at a very affordable price. The customer support - both for their product and for the industry - and the ongoing education offerings have been extremely helpful to our operations. Review Source JJ Joanne J. Owner Hospitality Used the software for: 2+ years ### "Sometimes need help from live person." July 23, 2019 5.0 When I first got involved with think reservations there was always a person 7 days a week available to help me. The person was always very knowledgable. Now there is no live help on weekends and that is hard for me. Also when I do get a live person they do not seem to be as knowledgable as in the past and that can be frustrating and time consuming for me. Pros Easy to use. Multiple sources for operating! Cons Nothing it's a great product. Sometimes hard for me to understand all I need to use. Review Source Response from ThinkReservations August 5, 2019 Hi Joanne, Thank you for taking the time to share your experience with ThinkReservations! We appreciate it. We're happy to know that you've found ThinkReservations easy to use! Please note that our Support team is still available during normal business hours Monday through Friday, but there is also someone always available for emergency support evenings and weekends, at no additional charge. Please don't hesitate to reach out to our team with any questions! Thank you again for trusting ThinkReservations to play such an important role in your business! EM Ed M. Owner Hospitality Used the software for: 2+ years ### "ThinkReservations Review" March 21, 2019 5.0 I have been so pleased with TR, that I have referred at least five other Inns to them Pros Having all my bookings coordinated under one roof, I also love the ability to export my data base (6,000 guests) into Excel so my printer can address my yearly holiday cards. Cons The search function, it has improved and could be a bit better, I would like to be able to start with the first guest in my data base, make any corrections and then move on to the next guest on the list. That would really help in update the data base. Review Source Response from ThinkReservations April 1, 2019 Hi Ed, Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. It's great to hear that your experience has lead you to refer ThinkReservations to other business owners - word-of-mouth is so important to our continued success! We have noted your suggestions regarding our customer/guest search function and will be sure to let you know as enhancements are released. Thank you for trusting ThinkReservations to play such an important role in your business! KA Kimberly A. Owner Hospitality Used the software for: 2+ years ### "Think for Life!" July 24, 2019 5.0 Beyond their help section, their response time for any other questions is prompt and thorough. Even better, they are constantly monitoring the marketplace and innovating to cut any problems off at the pass. Best value for money EVER. Pros Think is so user friendly, with extraordinarily well-produced help files (with videos) should you run aground Cons Ther eis nothing I don't like about this software. I can run it anywhere, even on the fly. Review Source Response from ThinkReservations August 8, 2019 Hi Kimberly, We want to thank you so much for taking the time to share your thoughts about ThinkReservations! It means so much to hear that you've had such a great experience working with our software and team! We also may need to start using the term "Think for Life!" We really appreciate that you choose to trust ThinkReservations with such an important role in your business. PC Patti C. Innkeeper/Owner Hospitality Used the software for: 6-12 months ### "Movin on up! From Rezovation to the Best" August 23, 2019 5.0 Ease of on line reservations, detailed reports and calendar Pros I don’t know where to start. Before I left Rezovation I did my homework did trial tests found none met the needs of a 25 year plus B&B. One company was like driving a VW with three wheels in comparison to Think that was like driving a Mercedes. Think is a team and I feel like I am on the team, superb support who are the best I have ever worked with. Cons My only con is that I didn’t join Think sooner Review Source Response from ThinkReservations October 24, 2019 Hi Patti, Thank you so much for taking the time to share your review of ThinkReservations! We absolutely love your car comparison and are so happy to hear that you've had such a great experience with our Support Team - they truly love what they do. We really appreciate that you trust ThinkReservations to play this important role in your business! JB JEFFREY B. owner/operator Hospitality Used the software for: 2+ years ### "ThinkReservations - Business Value" May 11, 2019 5.0 My ability to manage reservation regardless of where I am....set rates, set restrictions, manage packages....the list goes on, make TR vital to my business operations. Pros A cloud based system that I was able to port to easily after using a legacy system with over 19 years of customer data. The integration with the Online Travel Agency makes rate setting and commission a snap! The yield management configuration for both OTA's and my RAC rates is simple and adds about 10% to my gross. Cons None that I can think of.... The self help tool built into the product is another useful function. Review Source Response from ThinkReservations May 14, 2019 Hi Jeff, Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. We love to hear that you've increased your gross revenue by 10% with our yield management feature! Thank you for trusting ThinkReservations to play such an important role in your business! HM Holly M. Manager/Innkeeper Hospitality Used the software for: 2+ years ### "Best Hospitality Software I have ever had to use" October 17, 2019 5.0 it has been a very positive experience. The excellent support is like none I have ever experienced Pros Having worked on other hospitality reservation software, I was blown away initially on the ease of use, the fluidity of information and the ease of understanding. It is very intuitive and logical. The daily use of reservation management is a breeze. The reporting is essential to managing a business and I can get any info out that i need. Cons There is no one thing that I like least about this software. There are a couple of things I wish it did like subtotal on all rooms in a whole house reservation. But, all I have to do is call support and they put it on the list of enhancements to consider. Review Source sI shirley I. owner Hospitality Used the software for: 2+ years ### "owner review of think" July 23, 2019 4.0 good people to work with, need to understand how they could help more with better reporting, revenue projections, etc. Pros ease of use for booking rooms displays well, works well with website Cons the reports don't cut it. don't convert well to excel, are often not what you need. Review Source Response from ThinkReservations August 5, 2019 Hi Shirley, Thank you so much for taking the time to share your review of ThinkReservations! It's great to hear that you find the system easy to use and that it integrates well with your website! This is so important for not only the staff, but your guests as well. We'd love to chat with you more about the reporting needs of your business. A member of our team will be reaching out to you soon. We really appreciate that you trust ThinkReservations to play such an important role in your business! PM Peter M. Co Owner Hospitality Used the software for: 2+ years ### "A great reservation system for B&Bs " February 27, 2023 5.0 Pros Excellent support team who understand B&Bs Cons Extra commission for OTA bookings is a bit steep Review Source Talk to a Capterra advisor for free and get results within 15 minutes.