# ThinkReservations Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about ThinkReservations Software - reviews, pricing plans, popular comparisons to other Reservations products and more.

Source: https://www.capterra.com/p/182891/ThinkReservations

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# 

 ThinkReservations Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

ThinkReservations

## What is ThinkReservations?

Running a high-end independent bed & breakfast, boutique hotel, or property group isn't easy. We know because we've been there. You strive to provide your guests with a luxury experience. ThinkReservations makes it simple for you and your staff to make that happen. Whether you're just starting your business or looking to take things to the next level, our all-in-one PMS, booking engine, and channel manager is for you. Take back your time. Increase your revenue. Stand out without burning out.

## What is ThinkReservations used for?

[Reservations](https://www.capterra.com/reservations-software/)[Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)[Channel Management](https://www.capterra.com/channel-management-software/)

Overall rating

Based on 120 user reviews

Reviews sentiment

Positive

99%

Neutral

1%

Negative

0%

Starting price

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

## ThinkReservations alternatives

Highest Rated

[4.9 (103)](https://www.capterra.com/p/130362/ReservationKey/reviews/)

Starting price

$37.00

Per User, Per Month

[4.7 (301)](https://www.capterra.com/p/103570/Sirvoy-Booking-System/reviews/)

Starting price

$15.00

Per User, Per Month

[4.5 (1,282)](https://www.capterra.com/p/131924/Lodgify/reviews/)

Starting price

$16.00

Per User, Per Month

[4.3 (337)](https://www.capterra.com/p/158839/Cloudbeds/reviews/)

Starting price

Contact vendor for pricing

[View all alternatives](https://www.capterra.com/p/182891/ThinkReservations/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Online Booking

4.6 (17)

64.71% of 17 reviewers that rated this feature as important or highly important

Book meetings and appointments through a website or digital platform

Rate Management

4.6 (12)

50.00% of 12 reviewers that rated this feature as important or highly important

Track/optimize rates in relation to usage

Customer Support

5.0 (9)

66.67% of 9 reviewers that rated this feature as important or highly important

Provide online support for your customers through live chat or help desk functionality

Payment Processing

5.0 (9)

77.78% of 9 reviewers that rated this feature as important or highly important

Accept, record, and reconcile financial transactions

Reservations Management

5.0 (8)

75.00% of 8 reviewers that rated this feature as important or highly important

Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event

Booking Management

4.4 (7)

71.43% of 7 reviewers that rated this feature as important or highly important

Create, update, and manage bookings, itineraries, and reservations

ThinkReservations 51 features

Define levels of authorization for access to specific files or systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Indication whether a resource is available or protected from allocation

Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients

Create, update, and manage bookings, itineraries, and reservations

Keep notes on the specifics of a reservation including customer information and special requests

Accounting functionality within the system, not requiring integration with third-party tools

Track and manage schedules and meetings via an integrated calendar

Synchronize with other calendars to view mutual availability and schedules

Manage various distribution channels, build relations with channel partners, and track their performance

Accept and process credit card transactions

A collection of customer information such as contact details, demographics, previous interactions, etc.

Access previous interactions or concerns to maintain customer relationships

Provide online support for your customers through live chat or help desk functionality

Add customized logos and colors to align with company branding

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Import and export data to and from software applications

Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency

Track products that are for sale at a reduced price or part of coupon promotions

Pre-made examples and templates for emails

Plan an event's time and location

Long term accommodation for guests

Designed for vacation rentals

Check guests in and out, issue key cards, schedule wake up calls, or other requests

Global distribution system used by online travel agencies to track availability and manage reservations

The ability to reserve times in groups.

Capture guest experience at a granular level and utilize data to deliver tailored services

Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff

Access software remotely via mobile devices

Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels

More than one location

Book meetings and appointments through a website or digital platform

Accept, record, and reconcile financial transactions

Accept and process customer payments for products or services using hardware and software

Track and manage the profit margin between the cost of a product and its selling price.

Design, communicate, and distribute incentives to perform a specific action

Track/optimize rates in relation to usage

Receive system updates as soon as any changes are made

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event

Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held

One location

Manage operations/processes associated with spas and other hotel activities

Create, manage and track all task activities and progression

Allows bookings to be made through a third party service

Set up connections to third-party platforms to improve business processes

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Seamlessly integrates with 3rd party websites

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Features

4.7 (120)

4.7

Based on 120 reviews

## Pricing

Value for money

4.8 (114)

### Starting price

Free trial  
not available

Value for money

4.8 (114)

4.8

Based on 114 reviews

## Integrations

[

Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[

Stripe](https://www.capterra.com/p/123889/Stripe/)[

authorize.net](https://www.capterra.com/p/221412/authorizenet/)[

Heartland Payments+](https://www.capterra.com/p/119791/Heartland-Payment-Processing/)[

PayPal Enterprise Payments](https://www.capterra.com/p/213069/Braintree/)[

Maitre'D](https://www.capterra.com/p/67512/MaitreD-POS/)[

CartStack](https://www.capterra.com/p/135635/CartStack/)[

RemoteLock](https://www.capterra.com/p/266951/RemoteLock/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.9 (117)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.9 (117)

4.9

Based on 117 reviews

## User reviews

Overall rating

4.9

Based on 120 reviews

Filter by rating

5(112)

4(7)

3(1)

2(0)

1(0)

Mentioned topic

Sorted by most recent

SM

Sharon M.

Owner Inn Keeper

Hospitality

### "Give Think Reservations a try- you'll be glad you did!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 4, 2026

Think reservations was a tremendous help to me. It saved me a tremendous amount of time. I was so glad to have found them!

Pros

Think Reservations was always there to help when I had questions or needed help. The fact that they kept up with other sites to record reservations was great. The before and after letters were also wonderful. I only had one unit (three bedrooms) but I still think it was a great resource.

Cons

The fees, as I only had one unit. It was a little expensive as I only had one unit, but it was well worth it in the time it saved me.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DM

Debbie M.

Owner

Hospitality

### "Best Reservation Software for my small bnb"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 26, 2025

Great product, great people that own and work there. It has been a very good experience for me.

Pros

I have been with Think Reservations for many years. As a small lodging property, their plan worked great for me. Easy to learn and so many great helps to access if needed. They were always prompt in responding to me when I needed help. After 27 years as an Innkeeper, we are closing our bnb.

Cons

I can't really think of any negatives for me.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

EA

Erica A.

Owner

Hospitality

### "It all comes down to the service and people! "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 5, 2024

Of course, you get what you pay for, and so the additional cost over our prior provider is a pain point, but we are getting SO much more in return. The team has been exceptional and the system is robust.

Pros

Our onboarding team has been AMAZING! \[sensitive content hidden\] have been so helpful and gone the extra mile to make sure that we get what we need - even stepping in to just talk me through being stressed when the tasks felt overwhelming.

Cons

As with anything, there is always a learning curve and just figuring out how to do what needs done, but I don't know that it is technically a Con.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

BB

Barb B.

Hospitality Manager

Hospitality

### "Setting up messaging"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

November 26, 2024

It is easy to use. Even our team who does not spend much time on ThinkReservations is comfortable using it.

Pros

The ease of use and the patience of \[sensitive content hidden\] helping me set up think reservations messaging.

Cons

It doesn't have a blacklist I could use a way to flag people who make reservations, use false phone numbers and block their credit card

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SH

Sandra H.

Manager

Hospitality

### "Newer Company but Hospitality Minded"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

May 19, 2024

Great Signup Great Onboarding Great Support

Pros

Think actually offers help via a REAL person (not a bunk of "help articles" or chatbots) Think Team is professional, courteous and best of all efficient and know their jobs. I have gotten professional help at 10pm on a Saturday night

Cons

Its a bit pricey and the messaging requires a bit of tweaking but we can live with that

Switched from

[Lodgify](https://www.capterra.com/p/131924/Lodgify/)

Lodgify is the worst, really bad service and cost us a ton of time and quite a bit of revenue as well. Rude overseas support that moves at a snails pace (we will try to respond blah blah blah)

Alternatives considered

[Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)

Reasons for choosing ThinkReservations

sales team was really helpful and not sales pitchy at all

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Billie-Jayne C.

Owner

Hospitality

### "We left once but came back… best decision ever"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 25, 2024

ThinkMessaging is a game changer. We’ve only been live for a little over a week and the ability to text has completely transformed our guest experience. Last night I actually had a guest checkin during our first power failure in 6 years and I firmly believe that being able to communicate with her prior to checkin about the status made all of the difference to saving that reservation and having a happy guest this morning.

Pros

The reporting is great. ThinkMessager is game changing. Reservations are easy and display intuitively. Support is very responsive and feels personal.

Cons

No cons. When knew what to expect and now it delivers so much more than we had before. Only reason I don’t kick myself more for ever leaving is because I now fully appreciate what a great application it is now.

Switched from

[Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)

Cloudbeds was a horrible experience. Hard to modify reservation, lousy reporting, and they cost me thousands in overbooking and chargebacks - two things we never dealt with before. They would do upgrades and have outages in the middle of the day and support was definitely lacking.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JM

Jim M.

Owner

Hospitality

### "Missing Important Features"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

2.0

2.0

Customer Service

5.0

5.0

Likelihood to Recommend

1/10

April 25, 2024

Pros

Nice looking calendar, good phone support

Cons

It lacks significant features. 1. Ability to send "actionable" quotes. Should be able to send quote to guest and have guest complete the booking online. 2. Need the ability to put a pre-authorization on a credit card to cover potential damage and misc charges. 3. Need way to offer travel insurance.

Switched from

[OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)

Thought the booking engine would be better. Discovered it was not.

Reasons for choosing ThinkReservations

While researching alternatives for marketing I spoke with Acorn and they recommended TR

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AB

Allison B.

Innkeeper Owner

Hospitality

### "Great System for Small Inns"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 21, 2024

Owning an inn for over 17 years, I have used several reservation systems. ThinkReservations is the most user-friendly. And the price can't be beat. The only drawback is they don't offer website templates and hiring a company to build it for you can be very expensive. But they have builders they work with, so don't let that deter you if you have the funds. You will make it up with the price of their product.

Pros

The Calendar is easy to navigate and the emails are stylized and can be scheduled.

Cons

Many reservation systems now offer to build and host your website as part of the setup. It would be nice if Thinkreservations offered that.

Switched from

[SuperINN.com](https://www.capterra.com/p/127315/SuperINN-com/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AH

Amy H.

Owner

Hospitality

### "Couldn’t be happier!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 8, 2024

Fantastic. I have zero complaints. It did everything we needed it to do.

Pros

Easy to use, easy to get in and out of, great customer service and support.

Cons

Adding dates in the future and changing prices. I also wish holidays were already marked on the Calendar.

Reasons for choosing ThinkReservations

I liked the look and feel. It had what we needed and more, but not too much.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SK

Sara K.

General Manager

Hospitality

### "Intuitive PMS"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 4, 2023

The ThinkReservations team was professional and the customer support was fantastic.

Pros

ThinkReservations was a great fit for our property and very user friendly to manage. Straightforward and intuitive.

Cons

The booking engine feature was not the best fit for our property as it did not show availability. The lack of integrations was a set back.

Switched from

[ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/182891/ThinkReservations/reviews/)

Popular comparisons

[Sirvoy vs ThinkReservations](https://www.capterra.com/compare/103570-182891/Sirvoy-Booking-System-vs-ThinkReservations)[Lodgify vs ThinkReservations](https://www.capterra.com/compare/131924-182891/Lodgify-vs-ThinkReservations)[Stayflexi vs ThinkReservations](https://www.capterra.com/compare/182891-193259/ThinkReservations-vs-Flex-PMS)[Cloudbeds vs ThinkReservations](https://www.capterra.com/compare/158839-182891/Cloudbeds-vs-ThinkReservations)[Little Hotelier vs ThinkReservations](https://www.capterra.com/compare/144307-182891/Little-Hotelier-vs-ThinkReservations)[eZee Absolute vs ThinkReservations](https://www.capterra.com/compare/135751-182891/eZee-Absolute-vs-ThinkReservations)[ReservationKey vs ThinkReservations](https://www.capterra.com/compare/130362-182891/ReservationKey-vs-ThinkReservations)

[eviivo vs ThinkReservations](https://www.capterra.com/compare/66294-182891/eviivo-suite-vs-ThinkReservations)[roommaster vs ThinkReservations](https://www.capterra.com/compare/13824-182891/roomMaster-vs-ThinkReservations)[Hotelogix vs ThinkReservations](https://www.capterra.com/compare/76374-182891/Hotelogix-vs-ThinkReservations)[SiteMinder vs ThinkReservations](https://www.capterra.com/compare/123133-182891/SiteMinder-vs-ThinkReservations)[Beds24 vs ThinkReservations](https://www.capterra.com/compare/123511-182891/Beds24-com-vs-ThinkReservations)[iGMS vs ThinkReservations](https://www.capterra.com/compare/157033-182891/iGMS-vs-ThinkReservations)[WebRezPro vs ThinkReservations](https://www.capterra.com/compare/113348-182891/WebRezPro-vs-ThinkReservations) 

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