# eCaring Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is eCaring the right Home Care solution for you? Explore 21 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/182217/Home-Care-IT/reviews --- eCaring 4.9 (21) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 20th, 2026 # Reviews of eCaring Ease of use 4.9 Customer Service 4.8 ## Pros and Cons in Reviews JA Jennifer A Director of Provider RelationsHospital & Health Care, 501 - 1,000 employeesUsed the software for: Less than 6 months. “eCaring is a next generation software program for home care! While other systems limit the user experience, eCaring has thought of everything.“ September 29, 2022 JR Joseph R Vice President of OperationsHospital & Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “Additionally, the Customer Service at eCaring has been unparallel.“ September 13, 2024 ## Showing most helpful reviews Showing 1-21 of 21 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Naveen C. Senior Technical Manager Computer Software Used the software for: Less than 6 months ### "Healthcare software platform to improve care coordination" January 6, 2025 4.0 I have used eCaring Software for care for patients. Pros eCaring is a healthcare software platform which improve care coordination and enhance the quality of care for patients. This software provides support for real time updates and customized care plans for patients. Cons The pricing for eCaring is may be not feasible for individuals who are paying out-of-pocket. Review Source RS Raquel S. Founder and CEO Hospital & Health Care Used the software for: Less than 6 months ### "20 years in the Industry — eCaring Sets the Standard" January 29, 2026 5.0 My overall experience with eCaring has been truly exceptional. What sets them apart more than anything is their incredible client support — led by \[sensitive content hidden\]. From the very beginning, our team felt valued, supported, and cared for through the personalized training and hands-on guidance we received. It never felt rushed or generic; it felt personal. In my 20 years in this business, I can honestly say this is the best support I have ever encountered. The team is consistently responsive, patient, and deeply knowledgeable, but more importantly, they genuinely care about the success of the agencies they serve. Whenever questions or challenges arise, they are addressed promptly and thoroughly, giving me a sense of confidence and peace of mind that is priceless. eCaring doesn’t feel like just another software vendor — it feels like a true partner. That level of care and dedication makes a meaningful difference in daily operations and allows me to focus on what truly matters: providing quality care and growing the agency with confidence. Pros What I liked most about eCaring was its ease of use and how it streamlined caregiver documentation. The system made scheduling, visit verification, and care notes more organized, which helped improve accountability and reduced paperwork. It also allowed real-time visibility into caregiver activities, making operations more efficient and compliance easier to manage. Cons With all honesty, there’s nothing significant to complain about. The system consistently met our operational needs and performed reliably in daily use. Its features aligned well with our workflows, and any minor questions or adjustments were easily addressed through their excellent support team. Overall, there were no issues that negatively impacted operations or caregiver performance. Alternatives considered [AlayaCare](https://www.capterra.com/p/147424/AlayaCare/)[WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) Reason for choosing eCaring We chose eCaring because it offered the best overall balance of usability, functionality, and support. Compared to WellSky and Alaya, eCaring was more intuitive for our staff, easier to implement, and better aligned with our day-to-day operational workflows. Most importantly, eCaring offered stronger customization options and workflows that aligned better with our operational needs. Their client support and hands-on training gave us confidence that we would be supported long-term, not just during implementation. Switched from [Carecenta](https://www.capterra.com/p/140368/Carecenta/) We decided to switch from Carecenta because the system no longer met our operational needs. It lacked reliability, efficiency, and the level of functionality required to support a growing agency. Many features were difficult to use, workflows were not intuitive, and it created more manual work instead of improving efficiency. Overall, it did not support our team’s productivity or day-to-day operations, which led us to seek a more robust and dependable platform. Review Source PH Paula H. Director Hospital & Health Care Used the software for: 1-2 years ### "Easy to use" February 6, 2026 4.0 It has been well. Customer service has been helpful and we have had several go to trainings when needed. Pros Easy use of GPS for clocking in and out for aides. Ecaring is easy to install and easy to verify times with the aides. We do not use it for payroll or billing but do use it for scheduling and verifying hours for payroll. Cons At times the clocks are not verified. There have been certain issues that we have encountered, however, we have reached out to customer services for help and they have been able to help us. Review Source DB Donna B. CEO Hospital & Health Care Used the software for: 2+ years ### "CEO/ Owner" February 6, 2026 5.0 Users note that eCaring significantly simplifies day-to-day work — from scheduling to reporting — and helps improve efficiency compared with older systems Pros Agencies appreciate how the scheduling tools help coordinate aides and clients more clearly — including knowing when caregivers clock in and out and how long they stay. Cons While not everyday, some staff note that during major bug fixes or new releases, there can be longer days sorting through issues. Alternatives considered [TOSHFA](https://www.capterra.com/p/10027925/TOSHFA/) Reason for choosing eCaring Because e caring bought out homecare IT that we were with prior. Review Source AL Adriana L. scheduler supervisor Health, Wellness and Fitness Used the software for: 1-2 years ### "easy to use " February 13, 2026 5.0 Easy to use and good IT services. I always get a quick response and get my problem fixed right away... Pros The system is easy to work with. Verification is really good and captures the signatures without any issues... Cons LOCATION, SOME TIME IS NOT THE BEST, but the aide uses the telephony option in is amazing. We recommend the aide use it. Switched from [Homecare Homebase](https://www.capterra.com/p/82177/Homecare-Homebase/) EVV............................................... Review Source AL Adriana L. Schedule Coordinator Consumer Services Used the software for: 6-12 months ### "A Helpful and Organized Platform" January 21, 2026 5.0 My overall experience with eCaring has been very positive. The system is easy to use, well organized, and helps streamline daily tasks and documentation. It has improved efficiency and made managing work much simpler. Pros What I liked most about eCaring was how easy it is to use. Everything is well organized and simple to navigate. Cons There isn't much to dislike. There may be a slight learning curve with new updates, but once you become familiarized, it's easy to navigate. Customer support has always been super helpful. Review Source JJ Jessica J. Billing Manager Hospital & Health Care Used the software for: 1-2 years ### "Helpful Human and still improving" February 5, 2026 5.0 My experience with ecaring was positive and meaningful. I felt eCaring had a strong mission and a clear focus on improving care through better coordination and communication. Pros The way its blends technology with compassion. it was built with caregivers and patients in mind also helped communication and organization which made it easier for all aides. Cons It was a bit slow in the beginning causing overly complex for users who aren't very tech-savvy but has improved it often didn't let aides punch in and out at times of updates but has improved tremendously Review Source KS Krista S. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Helpful hints for the public" January 23, 2026 5.0 great experience with customer support they get back to us right away and work with us to fix any kinks we have. Pros the Organization and the coordination for the aide and consumers. I like how it lets us know when and where the aide clocks in from. and how long they stay for! Cons The schedule changing on its own every few months is kind of nuts. Also the aides want to know when they show up to a consumers and they are not home or refuse service why there isn't a button to push miss visit or refused visit like the last system had so that we know they we went there when time to be paid. Review Source CR Cory R. lpn Hospital & Health Care Used the software for: 1-2 years ### "ecaring 2025" December 26, 2025 4.0 The support team is noted as professional, responsive, and helpful, taking pride in their product. Great overall. Pros One-click emailing/texting with templates, customizable permissions, and automated features. eCaring has worked very well. Cons While not an everyday occurrence, some operational staff mentioned occasional long days when a major bug fix or product release was due. Review Source IA Isaac A. CEO Hospital & Health Care Used the software for: 6-12 months ### "eCaring is the best platform!" May 14, 2025 5.0 Wonderful. ECaring has been such a gift for my office. We love being able to do finances, billing, scheduling, and recruitment all in one place. Pros Very helpful in helping employees with direct access to caregiver recruiting. Cons I have no place about eCaring. Very user friendly and easy to use. Review Source Response from eCaring May 14, 2025 TY Isaac. We love to hear from our customers, and are excited you are pleased with eCaring. Stay tuned because it only gets better from here. Many new features that are needed in home care today are releasing this year, thanks to customer feedback and our great team here who are able to deliver. Glad to hear you are a happy customer. Thanks for the review and testimonial. JR Joseph R. Vice President of Operations Hospital & Health Care Used the software for: 6-12 months ### "Our experience with eCaring" September 13, 2024 5.0 Homemaker Services Inc (HSI) has been utilizing the eCaring platform since January 2024. The latest version of eCaring has implemented improved functionality and processes that support scheduling, billing, payroll, and tracking. Its operational efficiency provides our Coordinators, Nurses, Aides, and Office Administrators with tools that significantly make it easier for them to perform their administrative tasks. The tasks utilized by HSI include seamless Scheduling, Billing, Payroll integration, Client/Employee Tracking, as well as Data Analytics and Reporting. We are impressed at the ease with which our field staff have picked up the mobile application after only a short learning curve. With the Electronic Visit Verification (EVV) mandate looming, we are confident that our employees will adapt with ease to the visit verification process through eCaring. Additionally, the Customer Service at eCaring has been unparallel. The support team has shown absolute professionalism and have been a pleasure to work with. No matter what problems we encounter, the support team has been there to assist us in resolving our issues. HSI feels as though our needs, concerns and suggestions are truly heard and addressed. Pros eCaring excels at customer service, onboarding and ease of use. Cons The office functionality is not mobile friendly and some views do not work well with certain screen sizes. Review Source NA Nicole A. VP of Operations Health, Wellness and Fitness Used the software for: 2+ years ### "Nice Team, Great Product" May 14, 2019 5.0 We have been using HCIT for years and it is a top notch product. Overall we like the ease of the product and the customer service. My reps and his team are available whenever we need them and we never have to wait for our questions to be answered. If we put a request in for an improvement to the system we are heard and we know that the request will happen whether it's immediate or in the near future. I would recommend HCIT to any Home Health Care agency. My reps and his team also keep up to date with state requirements and adjust their software to meet the changing needs/requirements that are set for Home Care Agencies. Pros HCIT is user friendly. Most of our employees learned how to use HCIT in one day. Cons Challenging to use HCIT on your phone--screen isn't easy to use b/c it doesn't fit and you need to scroll too much. When we change rates for employees or clients it changes the history so we can't rely on past data. We would prefer it to only affect new and go forward. If we run a report for the past it will populate with current rates. When we look at history of past aides on client for the purpose of restaffing we would prefer to only see current aides and not former or inactive as it shows too much data and can be confusing. Review Source Response from eCaring May 29, 2019 Thank you for your review, Nicole. A phone-friendly version is in the works - stay tuned. Billing history is available in the Billing History Reports and payroll history is available in the Earnings History, viewable through the custom reports. Good suggestion about the past providers. That has been updated. JA Jennifer A. Director of Provider Relations Hospital & Health Care Used the software for: Less than 6 months ### "Home Care Platform of the Future" September 29, 2022 5.0 Pros eCaring is a next generation software program for home care! While other systems limit the user experience, eCaring has thought of everything. From the drag and drop scheduling capabilities to the shift splitting with a click of a button, all aspects of the coordinator's role and function are efficient and done with ease. eCaring is much flashier than other systems I've used in the past, many of which are outdated. All customer service team members I've worked with are professional and responsive. The eCaring team takes pride in their product and it shows in the way they work with their customers and provide thorough support. I am so glad to have found this product and will use it for many years to come. Cons They really seem to have thought of everything. The only negative comment I have is that I'm disappointed I didn't find eCaring sooner! Review Source Response from eCaring September 30, 2022 Hi Jennifer, Thank-you for your kind review. We are honored to have you as a customer and excited to hear how eCaring has helped your home care agency succeed! JC Justin C. Project Director Hospital & Health Care Used the software for: 6-12 months ### "Solid Product & Great Customer Service" February 25, 2022 5.0 Pros At HouseWorks, we find HCIT's ease of use most appealing. Scheduling is made simple and our caregivers can easily use the HCIT EVV functionality, which makes our new hire onboarding that more streamlined and caregiver centric. We appreciate the texting capabilities and how you can customize system user permissions as well. Cons As with any system there are going to be a few features that need to be tuned over time. We enjoy the complexity of the custom report builder, but would love an Excel export feature. Whenever we come across issues, the HCIT Help Desk is very responsive and solutions-oriented. Review Source Response from eCaring September 30, 2022 Justin, Thank-you for your kind review of eCaring - We are lucky to have you as a client and we're always happy to hear how our software has helped agencies succeed! LK Leah K. Director of Finance Hospital & Health Care Used the software for: 2+ years ### "Home Care IT" April 2, 2019 5.0 Home Care IT is an incredible software that gives you the tools you need to succeed in the Home Care Industry. The team works hard to customize our needs as times change. Pros I like everything about this software! Specifically, I enjoy the customization and ease of reporting. I am able to pull the data I need with no trouble at all. The fact that this is excel friendly is a plus! I also like the importing for payroll and billing. Cons I don't have anything that I don't like about this software. The only thing I suggest is having an app for phones and location services for tracking. Review Source PL Patti L. Home Care Administrator Non-Profit Organization Management Used the software for: 2+ years ### "Home Care IT Review" March 26, 2019 5.0 I’ve had a great experience with HCIT. Rep is very supportive. If I need a special report, he walks you through it. Pros User friendly! The more information you put in it, the more you get out of it. Reports featured is amazing. The help desk with this company is there no matter what. No server down time. Best HC software out there. Cons Absolutely nothing! Once you learn it you can do amazing things. I’ve used a few HC software this is by far the best. Review Source AK Art K. General Manager Hospital & Health Care Used the software for: 2+ years ### "Software Review" March 27, 2019 5.0 I have a very postie overall experience. Since we adopt this system, we have not had any significant issues. The system is reliable and user-friendly. Pros The scheduling features allow office administrators to control and manage field employees effectively. The system has substantial payroll and billing features. It enables generating accurate billing documentation to many clients. Cons The reporting options sometimes could be confusing. Review Source rS robert S. Vice President Hospital & Health Care Used the software for: 2+ years ### "User friendly scheduling software for personal care, homemaker and home health aide services" February 11, 2019 5.0 Home Care IT allows our schedulers to be more efficient in filling new cases than competitors using other products. Thanks to working closely with users, Home Care IT ensures that our billing and payroll functions are fully coordinated with our scheduling, allowing prompt and accurate billing and payroll. Pros Customer service is extremely responsive, having added on many helpful new features over the years. Our schedulers find it significantly more easy to use than other scheduling software. Also, very reasonably priced. Cons Nothing comes to mind, it is superior to other products we have looked at and used. Review Source PS Pat S. Director of Operations Health, Wellness and Fitness Used the software for: 2+ years ### "Great Software" March 15, 2019 5.0 The response time was very fast! Anything needed was immediately addressed. It's been a great experience. Pros This software is very user friendly. Does everything necessary to stay compliant. Schedules with ease, adding and creating new employees, clients etc. Company will customize to your needs. Cons There is nothing that I can think of, it's a great program. Review Source JK Jordan K. vp of operations Computer & Network Security Used the software for: 6-12 months ### "home care IT review slh" August 6, 2021 5.0 Overall I really loved my experience and would purchase this for years to come. Pros I really loved Home Care IT because it was very inexpensive to use. Also got a free trial! Cons I didn't like this software because it was very glitchy at first and the instructions weren't great. Review Source CM Carolyn M. President/CEO Hospital & Health Care Used the software for: 2+ years ### "Home Care IT Review " February 11, 2019 5.0 Our experience with Home Care IT had been and continues to be above average Pros It’s ease of use and the fact that it met all contract requirements Cons If there were cons we raised them as a concern and they were quickly addressed and resolved Review Source Talk to a Capterra advisor for free and get results within 15 minutes.