--- title: "eCaring Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about eCaring Software - reviews, pricing plans, popular comparisons to other Home Care products and more." source_url: "https://www.capterra.com/p/182217/Home-Care-IT/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # eCaring Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) eCaring ## What is eCaring? eCaring transforms how home care agencies manage, monitor, and deliver care. Designed with both caregivers and administrators in mind, eCaring streamlines documentation, scheduling, EVV & real-time data tracking — all from one user friendly platform. Visibility into the Total Cost of Care Optimizes caregiver scheduling to ensure the best client-caregiver matches while maximizing gross profit margins. Real-Time Updates Proactive scheduling workflows keep staff informed at all times, reducing cancellations & no-shows. Caregiver Mobile App Features built-in GPS tracking for EVV compliance & an offline mode for rural or low-connectivity areas, allowing caregivers to log shifts without internet access. Compliance Made Easy Integrated EVV functionality ensures compliance with Medicaid & federal regulations. Streamlined Billing Our Auto Verification Rules Engine simplifies billing and payroll through seamless EDI integration, saving time & reducing administrative overhead. ## What is eCaring used for? [Home Care](https://www.capterra.com/home-care-software/)[Home Health Care](https://www.capterra.com/home-health-care-software/) Overall rating Based on 28 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $199 Other, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## eCaring alternatives Highest Rated [4.7 (96)](https://www.capterra.com/p/125608/AdaCare/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (160)](https://www.capterra.com/p/233684/ShiftCare/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (93)](https://www.capterra.com/p/215860/InMyTeam/reviews/) Starting price $200.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (65)](https://www.capterra.com/p/140368/Carecenta/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/182217/Home-Care-IT/alternatives/) ## FAQs about eCaring Overview ### Which roles and teams benefit most from eCaring? eCaring is most used by home care agency leaders, operations executives, and directors who oversee service delivery, compliance, and agency performance. Scheduling supervisors and coordinators manage caregiver assignments and visit coverage, while nursing and administrative staff document care, coordinate providers, and maintain records for day-to-day home care operations. Answer based on 28 reviews Overview ### What company size and industries is eCaring built for? eCaring is built for small non-medical home care agencies, which represent 68% of reviewers, primarily in Hospital & Health Care (61%). The platform also serves enterprise (18%) and midsize organizations (14%), with users in Health, Wellness and Fitness (18%) and Accounting (7%). Its most common use case is home care. Answer based on 28 reviews Features and Usability ### What are the key features of eCaring? eCaring offers care management features including care plan management, client and patient records, appointment management, and medication management. It also includes electronic visit verification, clock in/out, GPS, and time tracking by client, plus billing and invoicing, claims management, reporting, and mobile access. Integrations ### Which third-party tools and platforms does eCaring integrate with? eCaring integrates with 11 third-party tools for payroll, billing, and healthcare operations, including ADP Payroll Services, HHAeXchange, MassPay, Netsmart Interoperability, Paychex, Paycom, QuickBooks Free, Sandata Agency Management, Smart Data Solutions, Waystar, and isolved. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does eCaring offer? eCaring provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide visual walkthroughs for review at any time. Answer based on 4 reviews Getting Started and Support ### What customer support options does eCaring offer, and how do users rate the experience? eCaring offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representative, and chat assistance. Users generally describe the support team as responsive, professional, and helpful, often receiving quick replies and follow-through on complex EVV, billing, and integration issues. Some users report occasional system issues, but say support helps resolve them. Answer based on 10 reviews Ease of use ### How easy is eCaring to use for home care agencies? eCaring makes everyday home care scheduling, documentation, messaging, billing, and visit management easy to navigate for many agency teams. Owners and schedulers value its organized workflows and responsive support, while some less tech-savvy caregivers find mobile screens, system updates, or multi-system EVV setup harder to manage. Answer based on 11 reviews ## Features AI summary Based on 815 Home Care reviews Capterra data shows that buyers of Home Care software rank the following features as their top priorities: - **Scheduling** (**67%** of reviewers rated this feature as critical) - **HIPAA Compliant** (**62%**) - **Client Management** (**57%**) eCaring supports all three of the features reviewers value most: **Scheduling**, **HIPAA Compliant**, and **Client Management**. Together, these capabilities help businesses coordinate caregiver visits, protect sensitive health information, and keep client records organized, allowing teams to deliver more consistent and compliant care. Client Management 3.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Manage contact details and communication with clients Mobile Access 3.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Care Plan Management 4.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Manage the treatment plan and coordination between care providers and patients with special health care needs Billing & Invoicing 3.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Payroll Management 4.9 (12) 91.67% of 12 reviewers that rated this feature as important or highly important Manage employee salary processes, data, taxes, and records administration efficiently Client Portal 4.6 (10) 90.00% of 10 reviewers that rated this feature as important or highly important Private online space that lets businesses securely share documents and provide information access to clients eCaring 58 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Agency Management: Enables an agency to run efficiently and manage both its staff and their assigned patient cases. - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Assessment Management: Creation, administration, and evaluation of assessments or tests - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Carer Coordination: Supports communication and messaging between caregiver staff, caregiver and agency manager, family and caregiver, and patient and caregiver. - Chat/Messaging: Communicate using direct chat or messages within the system - Claims Management: Process of submitting and following up on claims with insurance companies - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Clinical Charting: Enables the recording of notes during in-home visit and supports direct uploading of progress notes into the system. - Clock In/Out: Track employees' arrival and departure timings for payroll purposes - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Document Management: Store, manage, and track all electronic documents in a centralized location - EHR Integration: Integrates with electronic health records/electronic medical records to improve patient record management and enable care coordination. - Electronic Signature: Digitally sign online documents - Electronic Visit Verification (EVV): Logs client visits and other in-home activities, to verify for Medicaid reporting and to record patient information and progress. - Employee Portal: Online portal where employees can access and track their own information - For Long Term Care: Specifically for long term care providers - Forms Management: Store, manage and track all forms in a centralized location - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Geriatric Care: Providing medical care for elderly patients - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Insurance Management: Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile App: Access the system via a mobile application - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Location: Manage and support multiple locations - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Point of Care: Conducts and captures information from assessments and clinical documentation to determine and generate plans of care. - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Records Management: Ability to record, store, update, and retrieve information - Referral Management: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Telemedicine: Meet with patients remotely - Time Tracking and Scheduling: Simplifies shift tracking and management, and facilitates the assignment of caregivers to clients. - Time Tracking by Client: Track time worked per client - Visit Verification: Process that confirms a caregiver's visit and services provided - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.8 (28) 4.8 Based on 28 reviews ## Pricing Value for money 4.8 (28) eCaring's Unlimited Plan $199.00 Other,Per Month Value for money 4.8 (28) 4.8 Based on 28 reviews ## Integrations [ Paychex](https://www.capterra.com/p/119841/Paychex-Flex/)[ Paycom](https://www.capterra.com/p/130949/Paycom/)[ isolved](https://www.capterra.com/p/164417/iSolved/)[ Waystar](https://www.capterra.com/p/45512/ZirMed/)[ HHAeXchange](https://www.capterra.com/p/140366/eXchange-Suite/)[ MassPay](https://www.capterra.com/p/10022406/MassPay/)[ Smart Data Solutions](https://www.capterra.com/p/202947/Smart-Data-Solutions/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (28) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (28) 4.9 Based on 28 reviews ## User reviews Overall rating 4.9 Based on 28 reviews Filter by rating 5(25) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent RM Regina M. Aspire Homecare Agency Hospital & Health Care ### "Aspire homecare Agency owner" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 5, 2026 My experience is good, but it took me long to understand. I'm still struggling but getting there. I am in love with it its a great app Pros I like the setting, the videos, and the billing process, and almost everything except few things needs to chenge and minimize to fewer steps. Cons There are too many processes, which are easy to miss and have been frustrating in terms of understanding if you're new, but when you get used to them, they're the best Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Gagandeep S. DIRECTOR Accounting ### "User-Friendly Platform for Coordinating Care" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 28, 2026 My overall experience with eCaring has been positive. It is a useful platform for organizing care-related information and improving communication between caregivers and care teams. Pros I liked eCaring’s user-friendly interface and its ability to keep care information organized in one place. It makes it easier to track tasks, share updates, and coordinate care activities. Cons Some features could be more intuitive, and navigating through certain sections can take a little time to get used to. More customization options would also be helpful. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SP Susan P. DIRECTOR Accounting ### "Simple and Practical Tool for Managing Care" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 24, 2026 Overall, my experience with eCaring has been positive. It is useful for keeping care information, daily activities, and updates organised in one place. The platform helps improve communication and makes it easier to keep track of ongoing care. Some features take a little time to get used to, but overall it is a practical tool for managing day-to-day care. Pros What I liked most about eCaring is that it makes it easy to keep care information organised and accessible in one place. It helps with tracking daily care activities, sharing updates, and keeping everyone involved informed. The straightforward design also makes it practical for day-to-day use. Cons The main thing I liked least about eCaring is that some features can take a little time to understand and set up. The interface could be more streamlined in places, and navigating between different sections can sometimes require a few extra steps. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TW Toni W. PRESIDENT Hospital & Health Care ### "eCaring Helps Our Home Care Agency Stay Organized and Connected" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 1, 2026 As the owner of LA’s Direct Homecare of Ohio, I have had a very positive experience using eCaring. What I appreciate most is the added peace of mind it provides. Being able to track services and stay informed helps us ensure our clients receive dependable, high-quality care. The eCaring support team has also been responsive and helpful whenever we have questions. I would recommend eCaring to other home care agency owners who are looking for a reliable, user-friendly system to improve communication, accountability, and overall care management. Pros The software helps our agency stay organized, monitor caregiver visits, and keep important client information in one convenient place. It is easy for our caregivers and administrative staff to use, which makes managing daily operations much smoother. I have used other software, and it was very costly; this is very cost-friendly. Cons I have not had any bad experiences with eCaring, the software has been a life saver and helped me with billing issues I had previously. Switched from [ShiftCare](https://www.capterra.com/p/233684/ShiftCare/) I had a horrible experience with ShiftCare, which caused the agency to lose money. My visits were not transmitting to the aggregator, which caused Major delays in billing. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JD Jayla D. Agency Director RN Health, Wellness and Fitness ### "Excellent Support Through a Complicated EVV Integration" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 September 1, 2026 Overall, our experience with eCaring has been very positive. We had a significant EVV issue where visits were not transmitting correctly to Sandata because of the alternate EVV/vendor and payer configuration. It took troubleshooting across multiple parties to resolve, but eCaring did not simply tell us to contact someone else and leave us on our own. Their team stayed engaged, helped communicate through the technical issues, corrected the necessary configuration, and ultimately helped us get the connection working. For a home care agency dealing with Medicaid, EVV, scheduling, and billing, support after implementation is extremely important. Problems are going to happen when several state and payer systems have to communicate with each other. What mattered to us was how eCaring responded when there was a problem, and they followed through until we reached a resolution. Pros The customer support and responsiveness have been the biggest positives for us. We ran into a complicated EVV integration issue involving Sandata and our state Medicaid setup, and the eCaring team stayed involved throughout the process. They communicated with us, helped identify where the connection issue was occurring, worked through the payer and aggregator setup, and continued following up until the issue was resolved. Having a team that actually understands home care operations, EVV, and Medicaid billing makes a huge difference. Cons The EVV integration process can be challenging when multiple systems are involved. In our situation, there was some back-and-forth between eCaring, Sandata, the state aggregator, and payer configuration before everything was connected correctly. At times it was difficult to determine exactly where the issue was occurring. I would like to see even more visibility into integration status and clearer troubleshooting steps when an EVV connection is not transmitting properly. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JB Jomesa B. President Hospital & Health Care ### "Best Software EVER!!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 10, 2026 My overall experience I would say if PHENOMENAL!!!! call eCaring today and you'll see what I mean...it ROCKS!!! You're guaranteed to love it. Pros eCaring is very easy to use, customer support is on top of helping not only myself but my caregivers. The cost of the software is very inexpensive for all of the features that it offers. I use it for scheduling & payroll, for billing, sending messages, documentation, and it's easily accessed and they have a user friendly mobile app. Cons There isn't anything that I don't like about it. My caregivers and my nurse absolutely love it. I wouldn't change a thing. Switched from [Carecenta](https://www.capterra.com/p/140368/Carecenta/) eCaring offered a lot more features, and they have an actual mobile app for my caregivers to use. Carecenta does not have an app and it was very hard for them to utilize. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Lakesha B. CEO Health, Wellness and Fitness ### "The Game Changer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 14, 2026 My experience was exceptionally easy and pleasant as this site is a game changer for healthcare companies... Pros The convenience of scheduling caretakers,assigning tasks,gps monitoring, and how easy it is to use the site. And the the fact that the staff is dedicated to my learning of the software Cons There was nothing I didnt like as everything this site offers benefits my company while allowing it to run smoothly. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AL Adriana L. scheduler supervisor Health, Wellness and Fitness ### "easy to use " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 13, 2026 Easy to use and good IT services. I always get a quick response and get my problem fixed right away... Pros The system is easy to work with. Verification is really good and captures the signatures without any issues... Cons LOCATION, SOME TIME IS NOT THE BEST, but the aide uses the telephony option in is amazing. We recommend the aide use it. Switched from [Homecare Homebase](https://www.capterra.com/p/82177/Homecare-Homebase/) EVV............................................... Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PH Paula H. Director Hospital & Health Care ### "Easy to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 6, 2026 It has been well. Customer service has been helpful and we have had several go to trainings when needed. Pros Easy use of GPS for clocking in and out for aides. Ecaring is easy to install and easy to verify times with the aides. We do not use it for payroll or billing but do use it for scheduling and verifying hours for payroll. Cons At times the clocks are not verified. There have been certain issues that we have encountered, however, we have reached out to customer services for help and they have been able to help us. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DB Donna B. CEO Hospital & Health Care ### "CEO/ Owner" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 6, 2026 Users note that eCaring significantly simplifies day-to-day work — from scheduling to reporting — and helps improve efficiency compared with older systems Pros Agencies appreciate how the scheduling tools help coordinate aides and clients more clearly — including knowing when caregivers clock in and out and how long they stay. Cons While not everyday, some staff note that during major bug fixes or new releases, there can be longer days sorting through issues. Alternatives considered [TOSHFA](https://www.capterra.com/p/10027925/TOSHFA/) Reasons for choosing eCaring Because e caring bought out homecare IT that we were with prior. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/182217/Home-Care-IT/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [GEOH vs eCaring](https://www.capterra.com/compare/182217-207985/Home-Care-IT-vs-GeoH) [eRSP vs eCaring](https://www.capterra.com/compare/129443-182217/eRSP-vs-Home-Care-IT)