# Zoho CRM Plus Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Zoho CRM Plus the right Customer Experience solution for you? Explore 71 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/182207/Zoho-CRMPlus/reviews --- Zoho CRM Plus 4.4 (71) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Zoho CRM Plus Ease of use 4.2 Customer Service 4.1 ## Pros and Cons in Reviews SR Subacharuka R Saas SpecialistInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “It is very useful to interconnect between the different teams and makes the process more easier and smoother“ December 12, 2024 KR Kurt R Intake CoordinatorHospital & Health Care, 51 - 200 employeesUsed the software for: Less than 6 months. “Zoho is a bit clumsy as a CRM, it does not easily have one centralized view that allows you to look at the entire contact history when dealing with potential and actual customers.“ December 13, 2025 BF Beatriz F Sales and mkt managerFood & Beverages, 2 - 10 employeesUsed the software for: I used a free trial. “You can benefit from their ready to use templates but the most exciting thing is you can creste your own!“ September 28, 2024 Brian B FounderElectrical/Electronic Manufacturing, 2 - 10 employeesUsed the software for: Less than 6 months. “Zoho good on paper, but our trial period was useless to test integrations as the limits they put on trial can't tell you if your data will fit or if you will be nickel and dimed for api calls, or records storage. “ January 9, 2026 DP Devon P Marketing CoordinatorReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “The customizability of everything is fantastic“ June 3, 2024 Brian B FounderElectrical/Electronic Manufacturing, 2 - 10 employeesUsed the software for: Less than 6 months. “You will not be able to figure if this solution will really work with you and your TRUE pricing after extras in 30 days or 45 days. If you do sign up for annual plan at potentially multiples of the sticker price.“ January 9, 2026 Mohit S Business Development ManagerStaffing and Recruiting, 11 - 50 employeesUsed the software for: More than 2 years. “One of the best features of Zoho CRM Plus is SalesIQ, which facilitates live chat and visitor tracking.“ December 7, 2022 Brian B FounderElectrical/Electronic Manufacturing, 2 - 10 employeesUsed the software for: Less than 6 months. “I still don't know if the solution will work at starter, enterprise, levels (still reasonable cost) or if integrations to common platforms will balloon my costs by $1000's per month. “ January 9, 2026 ## Showing most helpful reviews Showing 1-25 of 71 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Patrina S. Sales and Marketing Assistant Real Estate Used the software for: 2+ years ### "A powerful all-in-one CRM for organized lead and client management" December 30, 2025 5.0 Zoho CRM Plus has helped streamline lead management and client communication while keeping everything centralized. Once configured, it runs smoothly and supports both sales and administrative needs. Pros The all-in-one ecosystem. CRM, forms, automation, and communication tools work together without needing multiple platforms. Cons The setup can feel overwhelming at first, especially when configuring automations and integrations. But there is always a Tech available to help. Review Source BF Beatriz F. Sales and mkt manager Food & Beverages Used the software for: I used a free trial ### "Amazing platform " September 28, 2024 5.0 Amazing, no complains. I am excited to keep using it Pros Its the most perfect tool ever. You can benefit from their ready to use templates but the most exciting thing is you can creste your own! Not mentioning you have every tool you need in one place Cons Nothing yet. I am really liking Zoho and intend to learn more. Switched from [monday CRM](https://www.capterra.com/p/245800/Monday-CRM/) Zoho’s Pricing is more attractive than Monday.com Review Source Brian B. Founder Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Never buy into an Annual - Pay Monthly for a couple months to see." January 9, 2026 2.0 Zoho good on paper, but our trial period was useless to test integrations as the limits they put on trial can't tell you if your data will fit or if you will be nickel and dimed for api calls, or records storage. I decided to buy into a monthly plan to test it out. Can you just port your trial over to a plan - no. Needed to start over. Ok. Can I even buy CRM Plus Starter. Nope. Bait and switch - you cannot - only enterprise. Every time I interact with anyone from Zoho, I have less and less confidence in the company. Sales people are dismissive, scheduled demo was changed and cancelled and nothing really answered. Integrations are half baked and quirky. Even Self Service buying - when trying to pay to test out a versions for a month or two, you can't do it. On their sales page, say contact sales so I can pay you for the services I want - their sales IQ chat takes your information and then just never does anything else. Maybe Zoho CRM Plus is a a comprehensive offering if you can implement it yourself. For me after a month of working with trials and looking at reviews, and even trying to pay them to trial with real versions, I have been frustrated. I still don't know if the solution will work at starter, enterprise, levels (still reasonable cost) or if integrations to common platforms will balloon my costs by $1000's per month. My suggestion, DO NOT buy an annual subscription. If you think the tool is right for you buy monthly and see what its like for a couple of months so you can really get the user experience and real pricing without being locked in long term. If you like it, go annual. If not, move on. Pros Pricing/Feature rich and lots of promises. Seems like there is possibility for a fraction of the price without data caps of other offerings. For the price of XXX tool, I should be able to get a not quite as shiny, but functional version with some quirks and teething instructions. That is the promise, and what I like most about it - is possibility. None of that has been realized though. Cons No ability to actually review the software to see if it will work for you. If you are coming in with hundreds of potential users , you might get the time of day. If you are a small business with 3 people, looking to expand and explore, good luck. You could spend months poking around trying to figure our direct answers. All the while there is that buy button . . with annual pricing. So enticing as then you would really see, but don't do it. Look at reviews - support is deplorable - even at top tier paid tiers. You are on your own. You will not be able to figure if this solution will really work with you and your TRUE pricing after extras in 30 days or 45 days. If you do sign up for annual plan at potentially multiples of the sticker price. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing Zoho CRM Plus Pricing and extras around potential for swithing from our email markeiting / Klaviyo Review Source DP Devon P. Marketing Coordinator Real Estate Used the software for: 2+ years ### "Incredible power, but complicated processes." June 3, 2024 5.0 Customer support is always great, super quick and helpful. The programs Zoho builds are very powerful and customizable but also very challenging to learn and implement into your specific organization. It takes a LOT of time to learn the program as the admin if you're not already familiar with multiple other powerful CRM programs. You just get SO much value for your money. Zoho products can operate your entire business, no matter the industry. I just may be significantly overkill for your needs. Likewise, sometimes a purpose-built tool (specific to your industry) will serve your needs better, and simpler than a tool like Zoho which is built to meet the needs of all company times, from tech start-ups, to retail empires, to social marketing companies, to SAAS companies. Pros \- Industry leading integrations with tools like Zapier and others - The value is incredible. You're getting: Project management tools, Social media marketing tools, landing page builders, a fully customizable CRM, email builders, custom workflows, per account and per app permissions for each user, forms, etc. - The customizability of everything is fantastic Cons Zoho products in general feel like they were created by software engineers for developers or people with deep technical knowledge about how CRMs connect using hooks and how custom fields can be linked into reports. Its just a LOT to learn, even for someone with a good amount of technical knowledge. I wish the program felt a bit more natural to use. Everything about it feels so clinical or technical. I also wish there was an easy-to-use "Zoho University" to learn how to use all the crazy tools this has to offer. I've used this tool a LOT over 3+ years and there's still way more that I don't know. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Realvolve](https://www.capterra.com/p/151889/Realvolve/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Zoho CRM Plus Mainly for the customization. Our company almost operates as 4-5 different entities, which is difficult and weird for most CRMs to handle. Switched from [LionDesk](https://www.capterra.com/p/151891/LionDesk/) Liondesk has a lack of analytics and reporting. We also needed a more robust tool for marketing, and email campaigns. Review Source rM renaud M. cco Medical Devices Used the software for: Less than 6 months ### "Very useful tool" September 27, 2019 4.0 overall very good experience, works as advertise with good customer support as needed Pros Ease fo use, affordability, feature set, intuitive Cons some menus are not all that straight forward and require multiple steps to get some tasks done Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM Plus over best feature set and best value for the money Review Source VR Verified Reviewer Managing Director Mining & Metals Used the software for: Less than 6 months ### "A good solution that could deliver much more" May 23, 2021 3.0 So far, it has assisted us to streamline our contacts and leads with a new service line that has to run as a separate campaign. It has been challenging to set up processes and automation related to leads. Pros The app offers very good functionality and some excellent features such as its preset analytics that make performance mgmt a much easier job. Additionally, it offers the capability to extend your capability with other Zoho apps such as projects. Cons Despite the functionality it offers, it does not provide a unified journey for potential customer interactions. It does not actually help you actively manage your CRM processes. Furthermore, instead of working with Gsuite, it tries to force you to send and receive emails from within the CRM with inferior functionality (no signature capability...). Alternatives considered [monday.com](https://www.capterra.com/p/147657/monday-com/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM Plus Zoho CRM provided the connectivity to an entire suite of services and products that will be more suitable for the service that we have launched. Review Source KR Kurt R. Intake Coordinator Hospital & Health Care Used the software for: Less than 6 months ### "Functional product, better than a spreadsheet." December 13, 2025 3.0 I use zoho because that is the system that my company has chosen, but quite frankly it is little more than a glorified spreadsheet with lots of bells and whistles. Pros Zoho's customer service is very responsive and more than willing help and/or seek solutions to any problems. Cons Zoho is a bit clumsy as a CRM, it does not easily have one centralized view that allows you to look at the entire contact history when dealing with potential and actual customers. Review Source SR Subacharuka R. Saas Specialist Information Technology and Services Used the software for: 1-2 years ### "The Game Changer!" December 12, 2024 5.0 Pros It is very useful to interconnect between the different teams and makes the process more easier and smoother Cons It is a bit difficult for a non technical person to understand about how it works in the first hand Review Source Nikita V. Marketing Manager CRM Machinery Used the software for: 6-12 months ### "Correct Improvement for entire Zoho Suite" July 4, 2024 4.0 Pros It finally centralizes incoming and outgoing communications within all different Zoho environments making it easier to oversee leads and collaborate. Before, our sales team was just operating in CRM as other tools were too many to handle. Our teams can now see much clearer what is happening in other markets and help out or generate new ideas together. Handovers internally are becoming faster as full history per contact is shown and traced. Cons It is not always clear if things are working or not, and there is a need to doublecheck per several environments if things are smooth. Support is not always there to answer quickly. Review Source Liam K. Digital Marketing Lead Hospitality Used the software for: Less than 6 months ### "Decent CRM" May 27, 2024 4.0 Pros Really good support from the Zoho team and easy set up. Cons Finding what was available on my plan was dificult, felt like we had loads but actually you had to pay more. Review Source PP Parker P. CSO Information Technology and Services Used the software for: 2+ years ### "You get what you pay for" December 8, 2022 4.0 I would rather be running another product. They have so much potential - but they hamstring the users with code decisions that do not align with how B2B sales & marketing people need to work. Better suited for e-Commerce and B2C in my opinion. I also wish they'd do more to connect with major platforms and tools used by sales & marketing people instead of wanting you to use ye another one of their tools. Pros I like the potential to track, attribute and manage pipeline from first touch to close Cons The support is terrible. You wait forever to chat with someone who can't answer basic questions, and you have to wait for them to relay your question to someone up the line. It's a terrible experience and often a complete waste of precious time. Review Source VR Verified Reviewer Responsable de operaciones Environmental Services Used the software for: 6-12 months ### "CRM de buenas prestaciones" January 13, 2023 5.0 Contento pero he encontrado otros CRM más completos. Pros Las distintas carcaterísticas que trae su versión básica, que permiten una gestión completa y que nos aporta una gran versatilidad. Cons Algunas funciones son algo escasas y de peores prestaciones que otros CRM Review Source HG Harsh G. Business Development Renewables & Environment Used the software for: 2+ years ### "Better value than Salesforce" March 3, 2020 4.0 Overall experience with Zoho CRM Plus is quite positive. I like the fact that extra tools such as Zoho Social, Campaigns, Sales IQ, etc. are bundled together for an attractive price. This means you don't need to subscribe to multiple tools. Pros What I like most is that it does pretty much everything important Salesforce does but at half of the price. Cons The application load speed is sometimes slow. It would be great if it were faster. Also would be great to have automatic lead enrichment. Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[Freshsales](https://www.capterra.com/p/155563/Freshsales/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Review Source DD Deanielle D. CEO Outsourcing/Offshoring Used the software for: 1-2 years ### "Great for outreach and email marketing" January 19, 2023 5.0 I am happy using it. Pros I appreciate the ability to send mass emails, create tasks and reminders and manage my customers at a decent price Cons Sometimes it can be slow and it does take some time to get used to. User-friendliness could be improved. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Zoho CRM Plus Price and ease of use Review Source eK esra K. HR manaager Automotive Used the software for: 6-12 months ### "Zoho CRM Plus review" December 19, 2022 5.0 Overall is ok if price improvement is done. Pros I like CRM management, document loading, comment edit all is in one programme Cons Cost of programme is expensive since you have to pay for each users Review Source LW Lauren W. Marketing Manager E-Learning Used the software for: 2+ years ### "Efficient CRM Tool" August 1, 2019 4.0 Pros As the Marketing Manager, I am always pulling reports from the various sales territories. I really like the feature that I can save the categories for my report, and run them as needed. Cons As with any CRM, there is certainly a learning curve. When uploading leads from a conference, there are specific categories that MUST be filled in, in order for the entire list to be imported. Review Source KM Kevin M. Sales Chemicals Used the software for: 1-2 years ### "Not too bad but has its limitations." May 6, 2019 5.0 Not bad and would recommend for small Businesses with simple deployments. Pros Easy to use and setup. Interface has small learning curve. Cons Not very customizable, could use some tweaking for notifications especially if your mail client isn’t directly comparable. Review Source TL Thomas L. Marketing Representative E-Learning Used the software for: 6-12 months ### "Zoho CRM Plus Review" February 25, 2019 4.0 Overall pretty good. Had to deal with customer service a couple of times and that was a good experience. Had some issues finding things and getting emails to sync at times. Pros There are a lot of features included in this CRM. Cons The ease of use could be better. Sometimes difficult to find what you want to do. Review Source AM Arun M. Software Engineer Computer Software Used the software for: 1-2 years ### "Zoho CRM - Try it out today" May 2, 2021 5.0 Overall it was a good experience. Hoping to use in the future again. Pros Lot of features for tracking, collaboration, metrics, monitoring, help desk, support. Cons I think UI can be improvised in my opinion. It is difficult sometimes to access some of the features Review Source RJ Richard J. IT Oil & Energy Used the software for: Less than 6 months ### "A nice overall CRM" January 22, 2019 5.0 I like the overall theme with tabs on left and body on right. It's designed well. I also like the inclusion of the SalesIQ tab and the ability to really organize all the teams we have assigned to clients. Pros I like how it allows you to be involved and document all parts of your relationship with a client. Cons A lot of options and tabs to figure out. So it took a while before I knew where everything was. Review Source HE Henry E. Founder Marketing and Advertising Used the software for: 6-12 months ### "Great, simple CRM that is very cost-effective" September 19, 2020 4.0 Very positive overall - a reasonable and solid alternative to the 'big' CRM's out there - Salesforce & HubSpot. Pros Easy to use - essentially it appears as a less expensive & simpler version of Salesforce for more users and administrators. Cons Easy of use and the UI isn't bad, it just takes some getting used to. There's a lot to like with this system! Review Source VR Verified Reviewer Managing director Farming Used the software for: I used a free trial ### "It is great for small businesses" September 6, 2019 5.0 I can easily increase my sales with their insights. Pros It has multichannel options and provides various sources for high conversion rate. Cons It does not really have any cons that I know of. Review Source cD cedric D. CEO Transportation/Trucking/Railroad Used the software for: I used a free trial ### "Bon logiciel de gestion de relation client" December 1, 2023 4.0 Bonne expérience. Version gratuite offre beaucoup de fonctionnalités Pros Avec la version gratuite, c'est possible de réaliser beaucoup de choses. Je n'ai pas eu besoin de prendre la version gratuite Cons Quand il est question de paramétrer le système, il y a tellement de possibilités que cela rend la tâche plus complexe. Review Source LS Lydia S. Admin Human Resources Used the software for: Less than 6 months ### "A great tool for a small business" February 19, 2019 5.0 Pros Zoho is easy to use and it creates user friendly profiles that are perfect for mamaging a small or large business . Cons There is a little bit of figuring out at the beginning but once you get the hang of ot its easy Review Source Jessica A. Marketing Consulting Marketing and Advertising Used the software for: 2+ years ### "Buena herramienta para tener datos" January 18, 2023 5.0 Pros Si quieres empezar a tener datos integrados entre si puedes empezar con esta herramienta la cual tiene integracion con diferentes herramientas como el crm, campaigns, people te dan informacion veraz. Cons tal vez mas herramientas que puedan ser integrables ya que se hecha de menos no solo llevar la parte de ventas si no tambien la parte de ERP. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.