# Brightcove Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Brightcove the right Publishing and Subscriptions solution for you? Explore 17 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/182078/Video-Marketing-Suite/reviews --- Brightcove 4.2 (17) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Brightcove Ease of use 4.0 Customer Service 3.9 ## Showing most helpful reviews Showing 1-17 of 17 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tanner L. Product Marketing Analyst Computer Software Used the software for: 2+ years ### "Good video management platform that could use better reporting" March 5, 2018 4.0 Pros Easy to use video hosting platform. Many upload customization options, and a great one-click landing page option. Easy to implement on landing pages and track within playlists. Cons Reporting methods are hard to get video-to-video comparison reports without using workarounds that involve a ton of manual work. Review Source VR Verified Reviewer marketing automation specialist Information Services Used the software for: 2+ years ### "Amazing solution to upload and track video marketing metrics" January 13, 2021 5.0 Overall I have had a very positive experience and Brightcove as a product has really exceeded my expectations as far as user interface, video uploading process, reporting by individual video content and metrics sharing and exporting. Pros The ability to quickly and efficiently upload larger video files and mp4 files, create a video library and copy video embed code that content can be leveraged and published across other platforms. It is a very modernized and robust solution that stands out from similar tools in the market. Cons The ability to customize user permission and settings is something that I would like to see improved. I would like to have the ability to create customized permissions based on roles like marketing, content creator and admin roles. Alternatives considered [Vidyard](https://www.capterra.com/p/125653/Vidyard/) Reason for choosing Brightcove The full suite of solutions that Brightcove and its product reputation outweighed the total offering of competing solutions. Review Source MM Michael M. Sr. Manager Digital Marketing Biotechnology Used the software for: 1-2 years ### "Good except for the reporting functionality" November 13, 2023 3.0 I'd give it a 3 out of 5. The basic functionality of video hosting is acceptable but the reporting is poor. I was hired into this organization and Brightcove was the video hosting platform in use. I have previously used Wistia and had a reasonably good experience with it. Pros For the most part, it allows me to host & edit the videos that I embed on the web pages that I create. Cons I find your reporting interface to be pretty horrible for my use case. If given the opportunity, I would ask Brightcove or one of your UX people, who your intended customer base is and how you expect a customer with many videos to navigate through your reporting functionality? Being able to visualize the most popular videos is helpful but not the only question I'm trying to answer. Also, there doesn't seem to be a way for me to customize my interface. Again, for instances with many users and videos, what is your expectation of how these disparate users will engage with the platform? Review Source JC Jared C. Sr Director, Ad Operations and Analytics Sports Used the software for: 2+ years ### "Acquistion to Unbeatable Platform" March 12, 2024 5.0 We used Ooyala, then it was bought out by Brightcove. They initially wanted us to jump from Ooyala to the Brightcove platform, but didn't have all the feature we needed. Instead of just telling us, "this is how it's going to be" Brightcove connected me with their engineering team so that they could build what we needed in fuctionality so that we would be able to move off of Ooyala to Brightcove instead of moving to a different company. This has been the case ever since. If another company can offer something Brightcove can't they just build it for us, and usually build it better. And if a company comes in cheaper, Bightcove has always beat their competition's pricing. So while I have had moments of frustration with Brightcove, they always make it right and do it quickly. Pros Brightcove is the only platform that we have found that checks all of our livestreaming and video needs in a single platform. And the needs they didn't meet in the beginning they quickly developed to beat out the competition. Cons Everything I didn't like about Brightcove, they have made a conscious effort to develop, fix, or improve. I wish it was a little cheaper, but it's still a great price and cheaper than their competitors for what we get. Reason for choosing Brightcove Cost was lower than the competitors for what we need, and not all competitors were able to do everything Brightcove does in one platform. Review Source JR Jason R. Sr Director of IT and Digital Operations Online Media Used the software for: 2+ years ### "Excellent platform and support" November 17, 2023 4.0 Very happy. Great support, excellent platform and features. Pros Ease of deployment and strong stability of the platform. This is key when doing a large amount of consumer facing video. Cons Would like to see better QoE analytics from the platform. Helps know how the user experience is. Reason for choosing Brightcove Better ROI based on stability metrics, features available and worked with us for getting onto the platform quickly. Review Source VR Verified Reviewer Digital Production Manager Events Services Used the software for: 2+ years ### "Easiest video platform ever" December 20, 2018 5.0 Pros I use Brightcove daily as a Digital Production Manager. The entire interface is intuitive and user-friendly, from uploading videos to creating playlists to manipulating players. Their gallery players are my favorite aspect because it layouts playlists in a clean, modern player and easy to integrate into landing pages. Also their customer support is top-notch. When I have trouble with customizing a player or troubleshooting why a set of them weren't working on my webpages, their engineers provided quick, thorough support. Cons What I like least is the limited analytics available. Most often than not, our clients want to know how many unique views they received or how many people viewed the video at specific time markers. Brightcove, unfortunately, doesn't supply this data. Review Source VR Verified Reviewer Sr. Data Analyst Religious Institutions Used the software for: 2+ years ### "It's no YouTube" September 30, 2019 3.0 I would much rather convince our organization to swap over to exclusively use YouTube for all of our video needs, but there is still some value to be had from using Brightcove if you aren't ready/willing to go all in on YouTube. Pros It does a decent job at getting the analytics you need, if you're patient enough to wait for who knows how long to get the information back. You're not going to forget about YouTube, but there is still some value to be had from Brightcove. Cons The reporting isn't super flexible, robust, or timely. It could definitely be because of the way our organization has implemented Brightcove, but it's not uncommon to wait 10+ minutes for a simple report to see how many views a couple videos have received. Review Source PL Phillip L. Digital Content Manager Sports Used the software for: 2+ years ### "Livestreams and video hosting" June 27, 2022 4.0 Outages have become more rare, but when they happen, yowzers. All videos die for all users. Not a pretty picture. Pros Over the years, the uploading and editing features have become easier to use. Generally, a user is one or two clicks away from accomplishing tasks. Cons Player selections generally feel like they lag behind what is needed for modern websites. Review Source VR Verified Reviewer Social Media Manager Professional Training & Coaching Used the software for: 2+ years ### "It handles the traffic and looks great" July 17, 2019 5.0 Pros I love how easy it is to embed video hosted on Brightcove in our website or resource center. We pull video directly from brightcove into streams in uberflip, and it requires no work beyond the initial setup. I really appreciate all of the options in players as well, from adding logos, skins, playback options, etc., it's easy to customize. Video is such an important part of our business, Brightcove is also by extension! Cons This is totally on my organization and not on Brightcove, but we have a lot of users in our instance. These users have caused issues by changing things in Brightcove, which cause issues on our website or on our resource center. I have not figured out how to, or if it is possible to, approve/deny changes made to videos before they are published. Review Source Kyley Shinead E. Sr. Content Developer Computer Software Used the software for: 1-2 years ### "Used to host videos on website." March 13, 2018 4.0 Pros Simple website hosting of videos. Video is a big part of modern websites so a tool that lets you host your videos (without a logo watermark) is useful. Review Source Julien C. Chef de projet technique Used the software for: 2+ years ### "null" August 23, 2017 5.0 Review Source SG Stella G. Scientist Higher Education Used the software for: Less than 6 months ### "A very suitable solution for video streaming for businesses" May 21, 2022 5.0 A very suitable solution for video streaming for businesses Pros With this software, the company is able to manage the live streams on our platform. The customer service is very helpful. You will have a great experience while uploading videos, sharing, and embedding them on your web page. Cons The analytics especially those features used for live streaming metrics are very rude. The developers should invest more in this field. Alternatives considered [Vimeo Livestream](https://www.capterra.com/p/175546/https-livestream-com/)[Vimeo](https://www.capterra.com/p/122348/Vimeo-Pro/) Review Source JS John S. Attorney Used the software for: 2+ years ### "Generally positive, but a bit finicky at times." December 18, 2017 3.0 Pros I would view this as a barebones solution. It does what it needs to, gives you what you need and what you ask. They have made big improvements with their new client, but there must be better out there. Cons I can live with the slow server speed and awkward interface, but oh my god the search feature is unforgivable. Review Source VR Verified Reviewer Promotions and Marketing Manager: Magic 94.9, 105.5 The Dove, 107.3 The Eagle Publishing Used the software for: 1-2 years ### "We're finally able to publish to a website, as well as social media platforms." April 19, 2018 4.0 Pros It's great to be able to publish to a website, as well as social media platforms. We used to have to use several programs/platforms, but Brightcove helps eliminate extra steps. Cons Everything is great, until you need to search for a video. Unless you know the exact tags you've used, good luck! Review Source VR Verified Reviewer Customer Success Manager Used the software for: 1-2 years ### "Great video hosting platform " June 1, 2018 5.0 Pros We really liked having a secure place to store video files. It's a nice professional way to share videos. Cons Embedding on third party sites an be a drag. It also doesn't have native integrations with other big platforms like HubSpot. Wistia which is another great platform does. Review Source jB james B. Digital Manager Used the software for: 2+ years ### "Mixed feelings" May 21, 2018 3.0 Pros Robust, easy to use system, very good for hosting and managing on-demand video. API useful for advanced integrations Cons Support is appalling / almost non-existent. Feature enhancements come at a slow pace and the good ones tend to be at extra cost Review Source CM Christina M. PR Manager Used the software for: 1-2 years ### "Brightcove Review" September 7, 2017 5.0 It functions very well. Pros Ease of use and functionality -- great for internal communications with password protection for all employees Review Source Similar Products Featured