# CloudTalk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CloudTalk the right Auto Dialer solution for you? Explore 268 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/182004/CloudTalk/reviews --- CloudTalk 4.4 (268) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of CloudTalk Ease of use 4.5 Customer Service 4.3 ## Pros and Cons in Reviews DV Dhanesh V Team leadEducation Management, 201 - 500 employeesUsed the software for: 1-2 years. “Genuine and integrations are good“ December 15, 2025 AS Andres S Recruitment ManagerOutsourcing/Offshoring, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Reception is unstable.assigning a caller ID takes over one month.they will do unexpected maintenance during the middle of the night, without asking/advising their night-users about itCustomer service is awful.“ February 20, 2023 ZB Ziya B Advanced Systems EngineerElectrical/Electronic Manufacturing, 10,001+ employeesUsed the software for: 1-2 years. “Access to customer information within the platform has streamlined workflows, and the call quality is exceptional, ensuring clear conversations.“ May 25, 2023 ZB Ziya B Advanced Systems EngineerElectrical/Electronic Manufacturing, 10,001+ employeesUsed the software for: 1-2 years. “The pricing may be costly for small businesses.“ May 25, 2023 Nishant B BDMHospitality, 201 - 500 employeesUsed the software for: Less than 6 months. “CloudTalk is intuitive and easy to use, with excellent call quality and reliable global connectivity.“ August 4, 2025 AS Anna S Lead Gen SpecialistMarketing and Advertising, 51 - 200 employeesUsed the software for: Less than 6 months. “The icon beside the phone number is not that functional and most of the time when numbers are being copy/paste on the dialer the option to send message doesn't show up.“ November 26, 2021 CV Chandu V Sales managerEducation Management, 2 - 10 employeesUsed the software for: 1-2 years. “Its easy to use and configure, user-friendly and docent take much to make a new team mate learn ,“ May 7, 2025 RS Rudy S Territory Account ManagerInternet, 11 - 50 employeesUsed the software for: 6-12 months. “Sometimes it would give us an error or say things like call not connected.“ April 28, 2022 ## Showing most helpful reviews Showing 1-25 of 268 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nishant B. BDM Hospitality Used the software for: Less than 6 months ### "My All in one and daily Driver " August 4, 2025 5.0 Pros CloudTalk is intuitive and easy to use, with excellent call quality and reliable global connectivity. It integrates smoothly with popular CRMs like HubSpot and Salesforce, saving time with automatic logging. Features like call recording, smart routing, and analytics help improve team performance. Its cloud-based setup makes it ideal for remote teams, and customer support is responsive and helpful. Cons Pricing can become expensive as you scale or add premium features. The mobile app lacks some key functions compared to desktop. Occasional glitches or lag may occur in the desktop version. Complex features like advanced routing or automation have a steeper learning curve. Also, being entirely cloud-based, it relies heavily on a stable internet connection for optimal performance. Switched from [Asana](https://www.capterra.com/p/184581/Asana-PM/) more functionity is there in the cloudtalk which all the function are there. Review Source DV Dhanesh V. Team lead Education Management Used the software for: 1-2 years ### "Cloudtalk review " December 15, 2025 5.0 After a few weeks of usuage the UI felt easy to use. Don’t need to recheck the number as name displays Pros Genuine and integrations are good Name is displayed on call or double check on number is not required Shows what time the call has been done with recordings which is great too Cons Sometimes the wait time is a lot Trying to change the country number is a but confusion but it is manageable. Could be better at that. Switched from [Telecmi](https://www.capterra.com/p/191986/Telecmi/) Compared to Tele CMI we have better UI and ease of use and the integration is easier Review Source AR Adam R. CEO Entertainment Used the software for: 6-12 months ### "Looks good from a distance, but they're a mess internally" July 13, 2021 2.0 Pros The idea of the software being able to tie remote-access cell phones together is wonderful, but not fully fleshed out. Their IVR interface seems great on the webpage, but it often glitches, and calls just get dumped to a voicemail void with no message. Cons CloudTalk is a young system that promises more than it can deliver. They offer apps for all sorts of connection points, and integrated systems for automation... but once you get signed up, you learn that most of it is beta software and it's SUPER glitchy. The marketing team is propping up a half-built software system. The iPhone and Desktop apps do not work reliably (if-at-all). The Phone app cannot transfer calls or take SMS messages properly. It often just quits in the background on your phone so you don't even know that your phone cannot receive calls. The system also drops entire call processes and never lets you know that someone tried to call. I've tried calling our own office phone and not been able to get through to my own desk through cloudtalk. Their support chat service says "average response time is 5 minutes" but it usually is 2-4 hours, or a couple days. No explanation why. They REFUSE to get on the phone to solve issues unless you pay 2x as much for an Expert account, which is just a sign that they do not care about anyone but their premium customers. They will NOT go out of their way to help you. I had a lot of faith in this company when we first saw a demo of CloudTalk, and thought that it would be perfect for us, but they just put too many roadblocks in the way for us to continue using their service. I don't feel like a valued customer, and I don't see any improvement in a year. Switched from [BetterVoice](https://www.capterra.com/p/146430/BetterVoice/) Their sales team made it seem like it would be easy to move over, but it has been fraught with problems and their support team is almost inaccessible and will not help. Review Source Eyituoyo O. Linux System Admin Information Technology and Services Used the software for: I used a free trial ### "intruitive for Both Admins and Users" July 10, 2019 5.0 There are few companies that earn our respect in both terms of service and after-sales support and Cloudtalk has really impressed us. We see ourselves doing business with them for the foreseeable future. Pros One of the most difficult issues with adapting to new software is not just getting the administrators to like and accept the software but to also get the final users of the solutions (support team) to use it with minimal setup and a short learning cycle. It was so easy for staff to make use of it right out of the box that we were running literally within minutes. Also as a Systems Administrator, nothing is better than having a clean interface to work with, you get a quick summary right on your dashboard and any function or feature you need is within easy reach. Plus with the support staff helping to iron out any and all issues that pop up, which was very few (was mostly our fault - a bad internet), we were more than happy having it as our default solution moving forward. Cons For now, I don't think there is anything negative I have to say about Cloudtalk. Would love to pick a number from a selection but that's not a con. Review Source Stefan S. Sales Manager Marketing and Advertising Used the software for: Less than 6 months ### "CloudTalk offers the best solution to our small team " June 10, 2020 5.0 With CloudTalk we are solving the cold outreach via phone to potentially interested customers. The benefits of the software are: Monthly payable (no annual membership required), great customer support(!), intuitive handling and easy to use. Plus, CloudTalk works very well with most existing CRMs. Pros The most incredible feature about CloudTalk is the function to autorecord convesations and to integrate them into our current CRM (we are using HubSpot). This is very convenient when reaching out to potential clients once again after several days or even weeks have passed because I can always go back into the frame and the vibe of the previous call and seamlessly go on to the next. Cons There is nothing in particular that comes to mind. Maybe the call prices per minute are a little higher than for other cloud telephone systems. Alternatives considered [Aircall](https://www.capterra.com/p/184709/Aircall/) Reason for choosing CloudTalk Because monthly payment was a given with CloudTalk and Aircall starts with 2 or 3 users minimum but we only need one call agent at the moment. Review Source Daniel M. sales executive Information Technology and Services Used the software for: Less than 6 months ### "All in one solution that is super easy to use" January 4, 2022 5.0 It has been a great experience and the product is solving most, if not all of my needs. Pros It's super accessible and easy to understand. It has a no bs approach where things are simply explained and work the way they should without being unnecessarily complicated. Cons The only thing I didnt like is that the campaign management options are locked behind a paywall but that is fair enough Switched from [3CX](https://www.capterra.com/p/158704/3CX/) That solution was slow, archaic and unreliable Review Source VR Verified Reviewer Digital Marketing Director Computer Software Used the software for: 6-12 months ### "Easy to use call center software " May 14, 2021 5.0 Great experience overall, especially in COVID times Cloudtalk has helped us to stay efficient and organized. Pros Great call quality both sound and video, great support. Perfect integration with HubSpot so we are able to keep track of all the calls and engagement. Cons We are happy with CloudTalk's call center software how it is, but they keep on improving and adding new features so I am sure it will get even better over time. Reason for choosing CloudTalk Better, faster, cheaper, good integrations. Switched from [Aircall](https://www.capterra.com/p/184709/Aircall/) CloudTalk is better, faster, and cheaper alternative than Aircall with better integrations. Review Source KO Kinga O. Contributing Writer Marketing and Advertising Used the software for: Less than 6 months ### "Amazing quality of support and calls!" July 30, 2019 5.0 Hidden gem. If you want to power up your sales team efforts or your call center management, this tool is for you. Pros CloudTalk helps skyrocket your sales team productivity. With features like call recording or statistics, you can analyze your performance and identify any bottlenecks in your sales process, which is crucial if you want to achieve success. Cons There is no single thing I would dislike about CloudTalk. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing CloudTalk Better pricing and better customer support, including a dedicated onboarding manager. Review Source Yana M. Contract Business Development Manager Marketing and Advertising Used the software for: Less than 6 months ### "Great Customer support for Dyslexic sales proffessionals" May 26, 2020 5.0 Really would recommend this to anyone wanting to open a call centre and does not have the resources for an IT department Pros I didn't understand anything but they did everything for me. I have not much technical IT experience but they set it up perfectly Cons Mm maybe just 021/022/027/028 numbers for New Zealand would be good to have access to even if it is more costly because I don't want to register the number under my family's name. I would rather it be through a proffessional business who can secure the number for me Reason for choosing CloudTalk I don't see a better solution than CloudTalk Switched from [Viber](https://www.capterra.com/p/180348/Viber/) Because it was not allowing me to have multiple phone number identities Review Source EL Eva L. Sales and Business Development Computer Software Used the software for: 2+ years ### "Good tool for fast dialing" April 18, 2025 4.0 fast calling, with the plugin you can dial directly from the web pages, you don't have to worry about making a typo Pros you can easily dial numbers from CRM, fast Cons if you want to redirect calls from your mobile to cloudtalk, it has a voice that is usually muted by everyone (but this is not a cloudtalk problem) Review Source CV Chandu V. Sales manager Education Management Used the software for: 1-2 years ### " User and Budget friendly cloud call tool " May 7, 2025 4.0 Its good and user-friendly tool , Its even affordable , docent take much time to learn it Pros Its easy to use and configure, user-friendly and docent take much to make a new team mate learn , good with calls reports Cons After call response is not unto the mark can be improved and ringtones in it are not that great Review Source CC Ciaran C. CEO Computer Software Used the software for: 1-2 years ### "Promised loads - sadly failed to deliver in many ways" August 2, 2021 2.0 Cloudtalk started ok for us - sadly the system was not the easiest to use for some team members and the app was pretty rough to use on mobiles devices - which was a bit of a pain. The sync feature into CRM's was nice - but call quality did drop and suffer from time to time - which was a real pain for us. We tried a few different things with the company - but in the end left. The worst thing is their cancellation terms - zero refund - no matter what! I would not touch them - quality issues, really bad app experience and then brutal support/refund policy. Run!!! There are loads more options out there. Run run run. Sad to have to write this - but very disappointed in the company today. Pros The call recording & integration into our CRM was a really nice feature for us Cons We always missed calls - the apps were awful - which was a killer for us. Finally when we left the awful refund policy - zero refund. I got billed for 1 year the day I left - within hours! Refused to refund the payment - morally and ethically incredibly wrong - awful for all of these reasons. Really disappointed. Reason for choosing CloudTalk Good sales pitch....disappointing delivery. Review Source VR Verified Reviewer Writer Online Media Used the software for: 1-2 years ### "Great business phone system, awesome quality!" June 10, 2019 5.0 Our whole phone communications runs using CloudTalk. We have sales and support team using it. Love their customer support team. Pros CloudTalk is very easy to setup with smooth integrations, which really helps with productivity. We use Pipedrive integration for sales and Help Scout integration for support team. After couple of weeks we have really benefited from using it - saved us a lot of time, which we invest into better customer support and helps us focus on growing our business. Cons None, so far it's been very smooth ride without any hassles. Review Source Response from CloudTalk June 27, 2019 Dear client, thank you very much for taking the time to leave us this review. We understand that the time is money for our customers. To save their time, CloudTalk focuses on the providing many advanced features and integrations for customers and we are really happy that you appreciate it. Thanks! Kris from CloudTalk RS Rudy S. Territory Account Manager Internet Used the software for: 6-12 months ### "Great telephony system, great CRM integrations" April 28, 2022 5.0 Their support is amazing and their support staff as well. Pros It's very easy to use. Also updating is very easy and fast. Cons Sometimes it would give us an error or say things like call not connected. Alternatives considered [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing CloudTalk The price and service was reasonable. Review Source VR Verified Reviewer customer service, sales Consumer Services Used the software for: 1-2 years ### "Fairly good dialer " August 16, 2022 5.0 was fairly good Pros have great call recording feature which makes it easy to find a previous call Cons glitches at times , does not show you who you miss a call from just tells you that you have missed a call. Review Source JJ Joe J. Vice President Internet Used the software for: 6-12 months ### "Support / Sales not at level it should be" August 25, 2020 5.0 I love the product and would love to continue to use it, I wish it was less expensive and had better support. Pros The software has great potential to do everything you need. We love the integrations and the IVR. The call quality is also great with no drop outs. Cons After signing up, it wasn't originally clear that the features we were using were not on our plan. Even though we had purchased a plan all the features only unlocked because of the trial. So we used the IVR, then months down the road after we tried to make changes, we couldn't. The system won't allow you to upgrade your plan on our own. So we had to wait 48 hours for a sales person could connect with us. The support time on the system is very slow. If you're a company who needs answer quick, be prepared to wait. Also if your a Canadian company the price is going to be about 30% higher because of the exchange. I also didn't understand you needed to buy a seat, then you need to pay for minutes on top of this for out going calls. Reason for choosing CloudTalk Hubspot Review Source VR Verified Reviewer Game Designer Entertainment Used the software for: 2+ years ### "Easiest phone system to start with" May 15, 2019 5.0 Everything went smooth from the very beginning. CloudTalk team was very helpfull with the setup and onboarding. Solved our pain. We can more focus on doing our business and still have whole overview of it. Pros Our goal was to integrate simple and easy to use phone system for our customer support. We needed couple of international numbers from around the world, integration with Help Scout and Intercom, possibility to manage our team and tag the calls to have our customer support easier and quicker for us. Cons We started to use CloudTalk more than 2 years ago, back then it was quite basic product with lots of features missing. But they managed to grow and add a lot of stuff and fix most of the issues. Review Source Response from CloudTalk June 27, 2019 Dear client, We are so happy to hear that you work with us for more than 2 years. Thank you for placing your trust and confidence in our abilities. Your comment shows us the importance of this though:"Without continual growth and progress, such words as improvement, achievement, and success have no meaning." We always try to listen and adjust our product according to the customers needs. Have a great day! Kris from CloudTalk VR Verified Reviewer COO Information Technology and Services Used the software for: 6-12 months ### "CloudTalk features are amazing!" May 13, 2019 5.0 We're very satisfied with using CloudTalk. I would definitely recommend. Pros CloudTalk is a great tool to take your phone support to the next level. Our team is using CloudTalk integration with Salesforce Service Cloud and it's a time saver. Cons It's not available for all countries, but I would say it's the same as other solutions. Review Source Response from CloudTalk June 27, 2019 Dear customer, thank you for choosing CloudTalk :) We are really glad that our solution helped your business. We believe that the integration with the right tools can be really time-saving option. Thanks for sharing your opinion with the community. Have a great day! Kristy from CloudTalk. Jan J. Chief Analyst Financial Services Used the software for: 1-2 years ### "Great scalable solution" August 12, 2019 4.0 As a financial institution we needed to easily record our phone calls, however Cloutalk offers much more - mostly as a good solution for multi-national call center. Pros Cloudtalk offers simple yet powerful solution for both small and large enterprises. Cons Customer support could use some more work in terms of how useful or polite they are. Review Source VR Verified Reviewer data analyst Accounting Used the software for: Less than 6 months ### "Call center management platform " November 13, 2022 5.0 it does the job and is very professional Pros Features like call recording, history, reporting make CloudTalk a good call management application Cons Customer service is not fully available sometimes. Alternatives considered [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Review Source Selim D. Sales Team Lead Hospital & Health Care Used the software for: 6-12 months ### "Great Cloud Phone App" March 26, 2021 4.0 Overall, it is very good. Despite its bugs, it is one of the better Cloud Phone apps. Pros I like how easy it is to just add numbers from the CRM to this product and make easy calls. It logs the calls and SMSs easily when integrated. Cons It usually just stops the call log / SMS log integrations. We often need to turn the integration settings off and on again to make it log calls again. Review Source RŠ Rastislav Š. Marketing Executive Computer Software Used the software for: Less than 6 months ### "Great price-performance ratio, lots of useful features to simplify work" December 13, 2022 5.0 It saves time and makes some processes smoother and more transparent. And that's what we needed. Pros Hubspot integration, multi-platform integration, support, easy setup, detailed analytics. Cons None, everything works just fine and we didn't have to solve any bigger problems Alternatives considered [Aircall](https://www.capterra.com/p/184709/Aircall/)[JustCall](https://www.capterra.com/p/157853/JustCall/) Reason for choosing CloudTalk Recommendations and previous experiences. Review Source Julius T. Account Executive Marketing and Advertising Used the software for: Less than 6 months ### "Great value for money" March 29, 2021 5.0 Great experience overall. Having used other call providers, I can confidently say Cloudtalk brings the best value for your money. Pros Cloud talk is very easy to integrate and use. Currently using it with Pipedrive and the integration looks seamless. All the calls and recordings logs automatically and are easily acceptable. Great analytics on Cloudtalk dashboard. Cons I can see improvement in calling through Pipedrive. Would be great to integrate with Pipedrive calling functionality. Review Source VR Verified Reviewer Co-Founder Accounting Used the software for: Less than 6 months ### "Great telephony service. Highly recommended" July 1, 2019 5.0 We are using Cloudtalk to integrate with our CRM (Pipedrive) and customer support chat (Intercom). These integrations work great. Our sales-people have a much easier time to reach out to prospects. Also with support it is easy to pair a phone call to the user. Pros I like the call quality. From what I understand, Cloudtalk has a lot of their own infrastructure which enables them to make sure the call quality is top notch. Many of the competing services are built-up on a third party API, they just create the UI. With Cloudtalk, they are a telco operator. So this was one of the deciding factors. The pricing is comparable to other services, nothing to complain. Their support was always very helpful and not shy to call me up to resolve my query in the fastest manner possible. Cons Some of the UI has little quirks that you can quickly get used to. It seems to me that the product added a lot of features over time and it may need a little spring cleaning. But maybe it is just the usual process of "learning to use a new app". So nothing to see here. Review Source VR Verified Reviewer VP of Growth Real Estate Used the software for: Less than 6 months ### "CloudTalk Is Great Platform! " September 9, 2019 4.0 Pros Easy integration with Pipedrive, pretty good call quality, logs calls and records. Cons Need an IOS app and names can be wrong on dialer but not wrong in CRM. Alternatives considered [Aircall](https://www.capterra.com/p/184709/Aircall/) Reason for choosing CloudTalk Price soley. Switched from [Aircall](https://www.capterra.com/p/184709/Aircall/) Price and integrations Review Source Talk to a Capterra advisor for free and get results within 15 minutes.