--- title: "CloudTalk Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is CloudTalk the right Call Tracking solution for you? Explore 271 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/182004/CloudTalk/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- CloudTalk 4.4 (271) [View alternatives](https://www.capterra.com/p/182004/CloudTalk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of CloudTalk Ease of use 4.5 Customer Service 4.3 ## Pros and Cons in Reviews DV Dhanesh V Team leadEducation Management, 201 - 500 employeesUsed the software for: 1-2 years. “Genuine and integrations are good“ December 15, 2025 AS Andres S Recruitment ManagerOutsourcing/Offshoring, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Reception is unstable.assigning a caller ID takes over one month.they will do unexpected maintenance during the middle of the night, without asking/advising their night-users about itCustomer service is awful.“ February 20, 2023 Nishant B BDMHospitality, 201 - 500 employeesUsed the software for: Less than 6 months. “CloudTalk is intuitive and easy to use, with excellent call quality and reliable global connectivity.“ August 4, 2025 AS Anna S Lead Gen SpecialistMarketing and Advertising, 51 - 200 employeesUsed the software for: Less than 6 months. “The icon beside the phone number is not that functional and most of the time when numbers are being copy/paste on the dialer the option to send message doesn't show up.“ November 26, 2021 CV Chandu V Sales managerEducation Management, 2 - 10 employeesUsed the software for: 1-2 years. “Its easy to use and configure, user-friendly and docent take much to make a new team mate learn ,“ May 7, 2025 ZB Ziya B Advanced Systems EngineerElectrical/Electronic Manufacturing, 10,001+ employeesUsed the software for: 1-2 years. “The pricing may be costly for small businesses.“ May 25, 2023 fd faye d sales representativeRetail, 501 - 1,000 employeesUsed the software for: 1-2 years. “never had any issues, great for listening back to calls“ February 21, 2025 AP Anthony P General ManagerCosmetics, 2 - 10 employeesUsed the software for: Less than 6 months. “The call quality was poor and they overcharged us and will not refund after cancellation so buyer beware before you use Cloudtalk.“ January 6, 2022 ## Showing most helpful reviews Showing 1-25 of 271 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Samuel S. Senior Sales Representative Internet Used the software for: 1-2 years ### "''Secure Communication Solution With Secure login''" September 22, 2026 3.0 As per my overall experience CloudTalk is a secure customizable solution for truly enhancing communication operations across teams and clients. Its a reliable Cloud call solution with end to end encryption which ensure secure calls with secure login options. Clarifying billing would make make it more reliable. I recommend it. Pros CloudTalk is a user friendly tool for providing security for the call management and provide top priority for measuring data and communication. The auto attendant feature to improve our team experience by ensuring calls efficiently, reduce wait time and increase user satisfaction. Its regular updates maintain security compliance with company standard and role based access allows to control sensitive information. Custom call and personalized greetings rout rules on time with availability all the time. Cons The thing I liked least about CloudTalk is its basic phone support, getting quick personalized assistance can be challenging for me especially during workload hours. The billing structure is also bit confusing when going for additional features or for international calls the charges goes high. Review Source DV Dhanesh V. Team lead Education Management Used the software for: 1-2 years ### "Cloudtalk review " December 15, 2025 5.0 After a few weeks of usuage the UI felt easy to use. Don’t need to recheck the number as name displays Pros Genuine and integrations are good Name is displayed on call or double check on number is not required Shows what time the call has been done with recordings which is great too Cons Sometimes the wait time is a lot Trying to change the country number is a but confusion but it is manageable. Could be better at that. Switched from [Telecmi](https://www.capterra.com/p/191986/Telecmi/) Compared to Tele CMI we have better UI and ease of use and the integration is easier Review Source Nishant B. BDM Hospitality Used the software for: Less than 6 months ### "My All in one and daily Driver " August 4, 2025 5.0 Pros CloudTalk is intuitive and easy to use, with excellent call quality and reliable global connectivity. It integrates smoothly with popular CRMs like HubSpot and Salesforce, saving time with automatic logging. Features like call recording, smart routing, and analytics help improve team performance. Its cloud-based setup makes it ideal for remote teams, and customer support is responsive and helpful. Cons Pricing can become expensive as you scale or add premium features. The mobile app lacks some key functions compared to desktop. Occasional glitches or lag may occur in the desktop version. Complex features like advanced routing or automation have a steeper learning curve. Also, being entirely cloud-based, it relies heavily on a stable internet connection for optimal performance. Switched from [Asana](https://www.capterra.com/p/184581/Asana-PM/) more functionity is there in the cloudtalk which all the function are there. Review Source OP Oliver P. CFO Pharmaceuticals Used the software for: 2+ years ### "Makes everyday work noticeably easier!" September 7, 2026 5.0 The tool allows us to make and receive calls directly from our PC. It also offers detailed analyses of our calling behavior, including the number of calls made, their average duration, and even a forecast for future calls. The app also runs flawlessly and without any problems on the iPhone. Pros The app runs flawlessly on both phones and laptops, unlike many other products out there. The design and user-friendliness are truly excellent. The modern and appealing layout makes making and receiving calls a pleasure every time. Cons So far, we have had absolutely no problems with CloudTalk. Every feature meets our expectations and contributes to improving our daily communication. CloudTalk's ease of use and reliability make it an indispensable part of our studio. Review Source Eyituoyo O. Linux System Admin Information Technology and Services Used the software for: I used a free trial ### "intruitive for Both Admins and Users" July 10, 2019 5.0 There are few companies that earn our respect in both terms of service and after-sales support and Cloudtalk has really impressed us. We see ourselves doing business with them for the foreseeable future. Pros One of the most difficult issues with adapting to new software is not just getting the administrators to like and accept the software but to also get the final users of the solutions (support team) to use it with minimal setup and a short learning cycle. It was so easy for staff to make use of it right out of the box that we were running literally within minutes. Also as a Systems Administrator, nothing is better than having a clean interface to work with, you get a quick summary right on your dashboard and any function or feature you need is within easy reach. Plus with the support staff helping to iron out any and all issues that pop up, which was very few (was mostly our fault - a bad internet), we were more than happy having it as our default solution moving forward. Cons For now, I don't think there is anything negative I have to say about Cloudtalk. Would love to pick a number from a selection but that's not a con. Review Source Stefan S. Sales Manager Marketing and Advertising Used the software for: Less than 6 months ### "CloudTalk offers the best solution to our small team " June 10, 2020 5.0 With CloudTalk we are solving the cold outreach via phone to potentially interested customers. The benefits of the software are: Monthly payable (no annual membership required), great customer support(!), intuitive handling and easy to use. Plus, CloudTalk works very well with most existing CRMs. Pros The most incredible feature about CloudTalk is the function to autorecord convesations and to integrate them into our current CRM (we are using HubSpot). This is very convenient when reaching out to potential clients once again after several days or even weeks have passed because I can always go back into the frame and the vibe of the previous call and seamlessly go on to the next. Cons There is nothing in particular that comes to mind. Maybe the call prices per minute are a little higher than for other cloud telephone systems. Alternatives considered [Aircall](https://www.capterra.com/p/184709/Aircall/) Reason for choosing CloudTalk Because monthly payment was a given with CloudTalk and Aircall starts with 2 or 3 users minimum but we only need one call agent at the moment. Review Source Daniel M. sales executive Information Technology and Services Used the software for: Less than 6 months ### "All in one solution that is super easy to use" January 4, 2022 5.0 It has been a great experience and the product is solving most, if not all of my needs. Pros It's super accessible and easy to understand. It has a no bs approach where things are simply explained and work the way they should without being unnecessarily complicated. Cons The only thing I didnt like is that the campaign management options are locked behind a paywall but that is fair enough Switched from [3CX](https://www.capterra.com/p/158704/3CX/) That solution was slow, archaic and unreliable Review Source VR Verified Reviewer Digital Marketing Director Computer Software Used the software for: 6-12 months ### "Easy to use call center software " May 14, 2021 5.0 Great experience overall, especially in COVID times Cloudtalk has helped us to stay efficient and organized. Pros Great call quality both sound and video, great support. Perfect integration with HubSpot so we are able to keep track of all the calls and engagement. Cons We are happy with CloudTalk's call center software how it is, but they keep on improving and adding new features so I am sure it will get even better over time. Reason for choosing CloudTalk Better, faster, cheaper, good integrations. Switched from [Aircall](https://www.capterra.com/p/184709/Aircall/) CloudTalk is better, faster, and cheaper alternative than Aircall with better integrations. Review Source KO Kinga O. Contributing Writer Marketing and Advertising Used the software for: Less than 6 months ### "Amazing quality of support and calls!" July 30, 2019 5.0 Hidden gem. If you want to power up your sales team efforts or your call center management, this tool is for you. Pros CloudTalk helps skyrocket your sales team productivity. With features like call recording or statistics, you can analyze your performance and identify any bottlenecks in your sales process, which is crucial if you want to achieve success. Cons There is no single thing I would dislike about CloudTalk. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing CloudTalk Better pricing and better customer support, including a dedicated onboarding manager. Review Source Yana M. Contract Business Development Manager Marketing and Advertising Used the software for: Less than 6 months ### "Great Customer support for Dyslexic sales proffessionals" May 26, 2020 5.0 Really would recommend this to anyone wanting to open a call centre and does not have the resources for an IT department Pros I didn't understand anything but they did everything for me. I have not much technical IT experience but they set it up perfectly Cons Mm maybe just 021/022/027/028 numbers for New Zealand would be good to have access to even if it is more costly because I don't want to register the number under my family's name. I would rather it be through a proffessional business who can secure the number for me Reason for choosing CloudTalk I don't see a better solution than CloudTalk Switched from [Viber](https://www.capterra.com/p/180348/Viber/) Because it was not allowing me to have multiple phone number identities Review Source CV Chandu V. Sales manager Education Management Used the software for: 1-2 years ### " User and Budget friendly cloud call tool " May 7, 2025 4.0 Its good and user-friendly tool , Its even affordable , docent take much time to learn it Pros Its easy to use and configure, user-friendly and docent take much to make a new team mate learn , good with calls reports Cons After call response is not unto the mark can be improved and ringtones in it are not that great Review Source VR Verified Reviewer General Manager Cosmetics Used the software for: Less than 6 months ### "Couldn't hear callers - waste of our time, and money!" January 6, 2022 1.0 We signed up to a month to month account to try out Cloudtalk. Set things up, all good, easy to do. Had a few callers try and call us - there were long pauses before the call or the call dropped or it took multiple calls bfrom a single person before the call dropped. This is not a service that we could rely on so we cancelled the contract. Our credit card statement came in and we saw that we had been billed for a 12 month term after oly signing up to a month to month. We reached out to customer support who told us "strictly no refunds on unused time." We tried for a month, were charged and paid for 13 months then told "tough shit" read the terms of service, no refund for you. I cannot stand tech companies that do this. be warned before you try out Cloudtalk. The call quality was poor and they overcharged us and will not refund after cancellation so buyer beware before you use Cloudtalk. Pros It looked like good value but it did not meet our SLA standards in terms of call quality or eas of use. Cons Being billed for an annual commitment when only signing up for a monthly commitment. Being referred to terms of service after cancellation and requesting on overcharged amount be refunded. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Switched from [RingCentral Engage Voice](https://www.capterra.com/p/242187/RingCentral-Engage-Voice/) Out of contract Review Source AT Alan T. Service Director Financial Services Used the software for: 6-12 months ### "Great product, highly recommended. " December 28, 2021 5.0 With our CRM being the "hub" of everything, having a product that allowed for very quick, simple and "IT free" integration has been fantastic. Couldtalk itself is great - intuitive user interface, easy to use, great call quality - try it yourself, you will not regret it! Pros Ease of use, quick and simple integration and great call quality. Cons Conference calls sometimes do not seem to work properly - the additional party cannot be added to the call. There have been some issues with the mobile app, however there has been a recent update to the app so these issues will hopefully be a thing of the past. Switched from [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) Cost, ease of use, CRM integration. Review Source EA Enrico A. Customer Service Manager Information Technology and Services Used the software for: 2+ years ### "Best Business Phone - CloudTalk" February 15, 2024 5.0 Pros I like that it is a great business phone system It comes with amazing VoIP features and also makes call tracking easy Cons With CloudTalk, it has been smooth managing business calls. Review Source VR Verified Reviewer Associate Financial Services Used the software for: 1-2 years ### "Efficient software worth of money" August 10, 2019 5.0 I highly recommend CloudTalk. They offer efficient service worth of money. Currently using basic features as well as advanced call routing such as personalized greetings , automated call redirection, blacklist of blocked phone number, real-time analytics. It is user-friendly software and you have possibility to customize it on your own. If the help is needed they are happy to assist you. Pros It reduced administration and infrastructure costs by eliminating the need to use multiple third-party communication services. It helped to improve communication capabilities in and out of the company, and provided access to effective channels for all devices and locations. Cons We have not noticed yet in our company. Review Source VR Verified Reviewer Head of Business Development Information Technology and Services Used the software for: 6-12 months ### "Not recommended" September 28, 2021 2.0 We wanted to scale the service for support & delivery team, but after trial experience chose a more expensive, but more reliable solution Pros Cloudtalk is easy to set up and has generally favourable pricing and quick support Cons Mobile app is imposible to use. Some customers complained about the call quality Review Source Tomas J. Business Development Manager Computer Software Used the software for: 1-2 years ### "Great costantly evolving tool. " June 14, 2019 5.0 This tool helps us seamlessly maintain contact with our customers around the globe. Essential for our line of work. Pros Very intuitive and easy to use. Swift, professional and helpful customer support. Cons Nothing major to think of. Usual small bugs here and there. Absolutely acceptable for every SaaS tool. Always promptly resolved. Review Source Response from CloudTalk June 27, 2019 Hi Tomas! Thanks for taking the time to complete a review of your experience. We are really grateful that you are already with us for more than 1 year and you always help us improve our tools though your feedback. Have a great day! Kris FF Filip F. Sales Associate Information Technology and Services Used the software for: 6-12 months ### "Intuitive tool with a huge impact on our calls" February 12, 2023 5.0 Pros This IVR builder boasts impressive visuals, reliable call recording and monitoring features, and a top-notch support team that sets it apart. Cons So far, there is nothing I could mention. All the minor issues were efficiently solved with the customer support. Review Source Response from CloudTalk March 1, 2023 Thanks so much for taking the time to leave us a 5-star rating – it's much appreciated! Our customer service team was thrilled by your stellar review. I appreciate you sharing! The fact that you like our call flow designer and other tools makes us very happy. Everything is made worthwhile by this. And it's amazing, knowing that there isn't anything you consider to be a con! It really motivates us all to keep becoming better. Michal K. CEO Marketing and Advertising Used the software for: 1-2 years ### "Integrated with our help desk app - works perfectly" July 9, 2019 5.0 We are using LiveAgent daily and we were looking for phone system in cloud that offers integration with it. CloudTalk has done it great. So we now provide excellent customer support without hassle. Pros Easy to manage, it's in cloud, good support, relevant pricing. Cons Missing mobile app. I hope they will develop one soon. Review Source Response from CloudTalk July 11, 2019 Thanks Michal for the positive reviews of CloudTalk :) Indeed, mobile app is in testing so it should be out very soon! DB Debora B. director Real Estate Used the software for: 1-2 years ### "Run Away" March 13, 2023 1.0 Terrible. Pros The system works properly in most cases, but there are a lot of connection issues Cons I have been without a customer support number in my company for 4 days, and I have had close to zero assitance to solve my issue. They are not commited to problem solving, and give standard responses that in the end, does not get the issue resolved. I do not recommend this product Review Source AS Aaron S. Founder Real Estate Used the software for: 1-2 years ### "Cloudtalk works since day one!" December 28, 2021 5.0 All in all it’s a very good solution if you need a VoIP System. Pros It works and every time we had a question the support helped us very fast. Cons The cost for mobile number calls is a little bit to high of you use it a lot. Review Source VR Verified Reviewer Sales manager Non-Profit Organization Management Used the software for: 6-12 months ### "User friendly system that help you scale your sales!" September 24, 2019 4.0 Many of my colleaguse work remotely and CloudTalk help us to have a general overview about what is happening. Pros We work with Pipedrive, and it integrates with this CRM system very good.Its really user friendly system that has many great functionalities (like recording your calls in both systems) Cons There was an issue with tagging, but I have been informed they are working on it. Review Source VR Verified Reviewer Application Security Expert Information Technology and Services Used the software for: Less than 6 months ### "VoIP service - a fair choice" February 10, 2020 4.0 We onboarded CloudTalk to equip our business development representatives with a reliable business phone. It is expensive when comparing to other option, but delivers good quality for it. Pros The integration capabilities with available CRM tools (pipedrive, zoho, etc.) like click-to-dial and automatic recordings and notes. The ease of use and mobile applications are also great benefits for this tool. Call quality is quite impressive as well. Cons The solution is overpriced. By recommended a user-based subscription, small-to-medium teams will have a hard time finding the budget to accomodate this service for constant international calls. CloudTalk's support has also proven to be less responsive than what would be desired. Review Source EF Erik F. Administrator Internet Used the software for: Less than 6 months ### "All in all a good VoIP solution" November 21, 2020 4.0 CloudTalk helps us save time. With the SalesForce integration, we can easily track our calls with our clients. No information gets lost and we can focus on our main business without having to worry about tracking every call and activity in SalesForce. Pros In my opinion, CloudTalk meets the needs of companies that want to engage with customers via VoIP. Next to the clean interface, it is remarkable how fast customer support is. Within 24h you get a professional response to your request. This is crucial in today's business world. Also, the onboarding process did not take too long, because many functions are intuitive. All in all a good solution. Cons Areas of improvement could be found in the SalesForce Integration. While I generally believe it is impressive to log calls automatically in SalesForce when using CloudTalk, I think the integration settings and installation could be more user-friendly. It took me quite a long time to find out how to utilize the integration to save us time. Now it works, and we are happy we are working with CloudTalk. Review Source LH Lukáš H. CEO Cosmetics Used the software for: 2+ years ### "Good price / quality ratio. Customer support" July 12, 2019 5.0 With customer support and administrators, we have always solved our requirements very quickly. I recommend. Pros We have been working with CloudTalk for 3 years and have always been satisfied with their services. Good calls, good support. Cons They could lower the cost of fixed line calls within the Czech Republic. Reason for choosing CloudTalk Support in our language, price, compatibility Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.