# CloudTalk Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about CloudTalk Software - reviews, pricing plans, popular comparisons to other Auto Dialer products and more. Source: https://www.capterra.com/p/182004/CloudTalk --- # CloudTalk Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) CloudTalk ## What is CloudTalk? Maximize your team’s outreach with CloudTalk’s Auto Dialer solution! Embrace the future of calling with a powerful outbound platform built for data-driven sales teams. Automate dialing, connect with more leads and save up to 3 minutes per call. Benefit from AI Conversational Intelligence, 80+ advanced calling features and seamless CRM integrations like HubSpot, Salesforce, and Pipedrive. Enjoy global number coverage in 160+ countries and crystal-clear call quality for every conversation. Trusted by 4,000+ companies like Nokia, Glovo, and Valutico. Start your FREE 14-day trial today and accelerate your sales performance with automation that works. ## What is CloudTalk used for? [Call Center](https://www.capterra.com/call-center-software/)[VoIP](https://www.capterra.com/voip-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/) Overall rating Based on 268 user reviews Reviews sentiment Positive 88% Neutral 3% Negative 9% Pros & cons Seamless CRM and app integration Intuitive and accessible interface Frequent technical glitches Starting price $19 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## CloudTalk alternatives Highest Rated [4.7 (855)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (313)](https://www.capterra.com/p/208208/800-com/reviews/) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.5 (243)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/182004/CloudTalk/alternatives/) ## Who uses CloudTalk? Based on Capterra reviews from the past 6 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Seamless CRM and app integration 90% positive reviews out of 40 Reviewers appreciate integrations with major CRMs, highlighting easy setup, smooth syncing, and workflow customization. Frequent technical glitches 41% negative reviews out of 49 Some reviewers report recurring bugs, app malfunctions, and unresolved technical problems affecting reliability and daily operations. Intuitive and accessible interface 100% positive reviews out of 37 Reviewers feel ease of use makes CloudTalk simple to learn, quick to adopt, and efficient daily. Fast and straightforward onboarding 89% positive reviews out of 35 Reviewers indicate setup is quick, user-friendly, and requires minimal training for immediate team adoption. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Recording 4.3 (20) 45.00% of 20 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Center Management 4.1 (16) 50.00% of 16 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Logging 4.6 (15) 66.67% of 15 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Monitoring 4.4 (15) 40.00% of 15 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Automatic Call Distribution 3.4 (13) 46.15% of 13 reviewers that rated this feature as important or highly important Distribute/route/connect calls Reporting/Analytics 3.2 (11) 45.45% of 11 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data CloudTalk 122 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Agents can view and manage all customer requests and interactions. Uses AI to condense large amounts of text, audio, or video data into a coherent form System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Screen and filter calls that get sent to voicemail inboxes/answering machines Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Audio/Video Conferencing System that automatically dials calls A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. Tickets are automatically assigned to specific agents based on predefined rules Distribute/route/connect calls Dials outbound calls automatically A call center that both makes and receives calls Report incoming and outgoing calls for specific extensions Integration with third-party call center software Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Facilitate virtual conferences that connect multiple people remotely Track and report on call outcomes Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Schedule date and time for callbacks/follow-up calls or reminders View caller ID details such as name and number and determine how to respond by prioritizing or blocking it Provide agents with a typical response for common call subject matter Highlight specific time marks for annotation and review purposes Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Measure campaign influence through collection of keyword tracking and revenue sources Voice conversion to text Transfers live calls to other agents Schedules callback times Identify the number and contact information of a caller before answering the phone Store caller information within an accessible database Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Control the name and number that appears on outbound caller ID Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Computer-telephony integration is the use of computers to manage telephone calls Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Access previous interactions or concerns to maintain customer relationships Customize data fields to support various needs and use cases Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Conduct & deliver coaching sessions to improve employee performance or facilitate development Access names, contact information, and roles of employees in a centralized repository Federal Communications Commission (FCC) compliance Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Move files across different systems or networks For Cloud-based phone system that sends and receives calls via the internet. Federal Trade Commission (FCC) compliance A call center that primarily receives calls, typically customer service focused Track and monitor incoming call statistics Identify which applications need to exchange data and enable these data connections Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Track and monitor a specific set of keywords Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Tracking the status of previously identified performance measurements Store information about leads or contacts and track, manage and nurture them throughout the sales process Manage contacts across multiple mailing lists Agents choose who to call and when Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Record the audio of phone conversations for quality assurance purposes Transmit voice and other information digitally A call center that primarily makes calls, typically sales focused Track and monitor outgoing call statistics Telephone system that allows users to connect internally as well as place and receive external phone calls A set of indicators that tracks the performance of networks, applications, systems, teams, etc. System automatically dials the next number on the contact list after the previous call ends System calls multiple numbers at once and connects the agent to the first number that answers System provides callee information to agent prior to the call to help determine whether or not to make the call Streamlining repetitive tasks and activities through automated and predefined workflows Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Record live video calls to play later Access work applications remotely, for when working away from the office and/or traveling Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Enables the connectivity to send and receive calls over the internet Send promotional campaigns or transactional messages via text messages Send messages via SMS Create and administer polls and surveys Turns text into natural sounding speech Set up connections to third-party platforms to improve business processes Manage calls that were missed or not attended Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Connect with meeting participants remotely over video Computer-based system that allows users to send and receive voice messages Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking Transcribe voicemail audio messages to written text that is sent over email Place/receive calls through voice over IP connection Track calls answered by employees Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.3 (268) 4.3 Based on 268 reviews ## Pricing Value for money 4.2 (236) Free Trial [View pricing plan details](https://www.capterra.com/p/182004/CloudTalk/pricing/) Lite $19.00 Per User,Per Month It includes: - (140+ Countries) - Automated Call Distribution - Click to Call - International Numbers - Mobile App - Unlimited Call Queuing - Unlimited Inbound & Intracompany Calls Essential $29.00 Per User,Per Month It includes: - (140+ Countries) - Advanced Analytics With Unlimited History - Automated Call Distribution - Click to Call - Integrations to Other Systems - International Numbers - Mobile App - Open API - Real-Time Client Dashboard - Skill-Based Routing - Smart Queueing - SMS / Text Messages - Unlimited Call Queuing - Unlimited Inbound & Intracompany Calls - Workflow Automation Expert $49.00 Per User,Per Month It includes: - (140+ Countries) - Advanced Analytics With Unlimited History - Automated Call Distribution - Call Monitoring (Call Barging - Call Whispering) - Click to Call - Integration - Integrations to Other Systems - International Numbers - Mobile App - Open API - Power Dialer - Predictive Dialer - Real-Time Client Dashboard - Salesforce - Single Sign-On (SSO) - Skill-Based Routing - Smart Dialer - Smart Queueing - SMS / Text Messages - Speech to Text - SQL Exporter - Unlimited Call Queuing - Unlimited Concurrent Calls - Unlimited Inbound & Intracompany Calls - Wallboards - Workflow Automation Value for money 4.2 (236) 4.2 Based on 236 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (246) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (246) 4.3 Based on 246 reviews ## User reviews Overall rating 4.4 Based on 268 reviews Filter by rating 5(182) 4(55) 3(8) 2(8) 1(15) Mentioned topic Sorted by most recent DV Dhanesh V. Team lead Education Management ### "Cloudtalk review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 December 15, 2025 After a few weeks of usuage the UI felt easy to use. Don’t need to recheck the number as name displays Pros Genuine and integrations are good Name is displayed on call or double check on number is not required Shows what time the call has been done with recordings which is great too Cons Sometimes the wait time is a lot Trying to change the country number is a but confusion but it is manageable. Could be better at that. Switched from [Telecmi](https://www.capterra.com/p/191986/Telecmi/) Compared to Tele CMI we have better UI and ease of use and the integration is easier Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Nishant B. BDM Hospitality ### "My All in one and daily Driver " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 4, 2025 Pros CloudTalk is intuitive and easy to use, with excellent call quality and reliable global connectivity. It integrates smoothly with popular CRMs like HubSpot and Salesforce, saving time with automatic logging. Features like call recording, smart routing, and analytics help improve team performance. Its cloud-based setup makes it ideal for remote teams, and customer support is responsive and helpful. Cons Pricing can become expensive as you scale or add premium features. The mobile app lacks some key functions compared to desktop. Occasional glitches or lag may occur in the desktop version. Complex features like advanced routing or automation have a steeper learning curve. Also, being entirely cloud-based, it relies heavily on a stable internet connection for optimal performance. Switched from [Asana](https://www.capterra.com/p/184581/Asana-PM/) more functionity is there in the cloudtalk which all the function are there. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CV Chandu V. Sales manager Education Management ### " User and Budget friendly cloud call tool " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 7, 2025 Its good and user-friendly tool , Its even affordable , docent take much time to learn it Pros Its easy to use and configure, user-friendly and docent take much to make a new team mate learn , good with calls reports Cons After call response is not unto the mark can be improved and ringtones in it are not that great Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EL Eva L. Sales and Business Development Computer Software ### "Good tool for fast dialing" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 18, 2025 fast calling, with the plugin you can dial directly from the web pages, you don't have to worry about making a typo Pros you can easily dial numbers from CRM, fast Cons if you want to redirect calls from your mobile to cloudtalk, it has a voice that is usually muted by everyone (but this is not a cloudtalk problem) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FD faye d. sales representative Retail ### "Great tools" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 21, 2025 excellent would highly recommend to any business Pros easy to use every day. never had any issues, great for listening back to calls Cons can be slow sometimes, but can easily reload and works fine Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EA Enrico A. Customer Service Manager Information Technology and Services ### "Best Business Phone - CloudTalk" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 15, 2024 Pros I like that it is a great business phone system It comes with amazing VoIP features and also makes call tracking easy Cons With CloudTalk, it has been smooth managing business calls. Switched from [Aircall](https://www.capterra.com/p/184709/Aircall/) [CXone Mpower](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) [JustCall](https://www.capterra.com/p/157853/JustCall/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KI khalid I. GERANT Retail ### "bon logiciel mais certain paramettre difficile si on connait pas" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 December 20, 2023 Pros Simple a deployer, mise en route rapide, avec fonction de base Cons Mise en place du répondeur, avec le message d'accueil, difficile à mettre en place Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Hermann A. Support client International Trade and Development ### "Logiciel de centre d'appel " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 November 12, 2023 Pros CloudTalk est un logiciel très efficace permettant de centrer vos appels téléphoniques , il vous donne une bonne communication avec vos clients. Cons Je ne trouve aucun problème , j'adore ! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Oluwa Locheyi H. Agent Commercial Retail ### "CloudTalk : un logiciel de gestion de la téléphonie " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 October 29, 2023 Pros CloudTalk est un logiciel professionnel dans la gestion et le suivi des appels. C'est un logiciel de centre d'appel et qui permet de suivre et aussi de surveiller les appels. Cons CloudTalk est un logiciel qui présente quelques fonctionnalités un peu complexe à cerner. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PA Pedro A. Marketing & Growth Ops Financial Services ### "Best All in One tool regarding communications" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 3, 2023 Very good. Execelent Integrations and support. Pros In our company we try to always automate everything. And with Cloudtalk, using their integration with Hubspot / Make.com / API, we can easily do multi touch using their services: Send automatic SMS's, voicemails and even call dials. Cons The option to send MMS inside Europe. It's not possible yet. Alternatives considered [Aircall](https://www.capterra.com/p/184709/Aircall/) Reasons for choosing CloudTalk Less expensive and more options / integrations Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/182004/CloudTalk/reviews/) Popular comparisons [Ringover vs CloudTalk](https://www.capterra.com/compare/169627-182004/RingOver-vs-CloudTalk)[800.com vs CloudTalk](https://www.capterra.com/compare/182004-208208/CloudTalk-vs-800-com)[Nextiva vs CloudTalk](https://www.capterra.com/compare/175788-182004/Nextiva-vs-CloudTalk)[3CX vs CloudTalk](https://www.capterra.com/compare/158704-182004/3CX-vs-CloudTalk)[RingEX vs CloudTalk](https://www.capterra.com/compare/182004-242188/CloudTalk-vs-RingCentral-MVP)[Zoom Phone vs CloudTalk](https://www.capterra.com/compare/182004-208535/CloudTalk-vs-Zoom-Phone)[JustCall vs CloudTalk](https://www.capterra.com/compare/157853-182004/JustCall-vs-CloudTalk)[Dialpad vs CloudTalk](https://www.capterra.com/compare/182004-190976/CloudTalk-vs-Dialpad-Sell) [8x8 Work vs CloudTalk](https://www.capterra.com/compare/182004-187525/CloudTalk-vs-Virtual-Office)[Ooma Office vs CloudTalk](https://www.capterra.com/compare/174109-182004/Ooma-Office-vs-CloudTalk)[Bitrix24 vs CloudTalk](https://www.capterra.com/compare/113540-182004/Bitrix24-vs-CloudTalk)[Kixie PowerCall vs CloudTalk](https://www.capterra.com/compare/135636-182004/Kixie-PowerCall-vs-CloudTalk)[Aircall vs CloudTalk](https://www.capterra.com/compare/182004-184709/CloudTalk-vs-Aircall)[GoTo Connect vs CloudTalk](https://www.capterra.com/compare/163604-182004/GoTo-Connect-vs-CloudTalk)[Squaretalk vs CloudTalk](https://www.capterra.com/compare/182004-219046/CloudTalk-vs-Squaretalk-Matrix)[Weave vs CloudTalk](https://www.capterra.com/compare/141842-182004/Weave-vs-CloudTalk)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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